insurance services customer story: axent

Insurance Services Customer Story

Axent

Insurance Services Case Study

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After a CXAIR demo, Axent employees

were impressed by the ease of use, the

accessibility and the speed of the product.

“Of course, cost also played a role in the

decision. CXAIR are more than

competitively priced. Systemation have

an extensive dataset demo that could

be shown to all stakeholders within

Axent”.

“We looked at the big names and the

traditional business intelligence vendors

but their solutions, in my opinion, are too

expensive and too inflexible. We want

Axent to have the ability to simply gather

information without the whole

management department being involved

or the need to hire a consultant”.


The Challenge

The Solution

By adopting a completely paperless

working strategy, “It enables us efficient

and flexible operations, even if we manage

2.3 million policies with only sixteen

employees”, Says Weber.

As one of the biggest funeral insurers in the Netherlands, Axent

emerged as a new business based on an existing insurance

portfolio. Due to the company not relying on a legacy program,

it opted to “choose the most modern solution”, says André

Weber, Technology Officer at Axent. In order to be flexible and

to respond to market developments, the company focused on

the core business activities as much as possible.

Key Benefits

Rapid return on investment (ROI)

Faster reporting

Enhanced ease-of-use

One key feature of CXAIR is the ease of use, with

the solution based on search technology that is

instantly familiar to anyone that has used an

internet search engine. Also, the return on

investment was estimated at two years, “That was

without even taking into account the additional

opportunities CXAIR has to offer”. In January 2013

Axent and Systemation began the implementation.

During the implementation, it was noted how “The

pro-active attitude of Systemation helped the

process”.

Since the summer of 2013, Axent have been able to

see the full benefits of choosing CXAIR. The

monthly reports for management are delivered

much faster and both marketing and sales

departments are using the platform for their own

information and analysis.

At the beginning of the third quarter of 2013, the

first marketing campaigns supported by CXAIR

were carried out. “We see that the number of

requests for occasional reporting is minimised and

people easily find use the software and data. An

indication of the flexibility of CXAIR is that the

predecessor of the current policy administration,

which resides outside the ASP environment, may

be approached and questioned. As a result, we now

have a single, complete view of our entire data set.

CXAIR also provides our future information

management needs.”

Tom Nieuwenhuis is a daily user of

CXAIR as a controller within

Axent who supervised the CXAIR

implementation project. “Life has

become a lot easier. In the old

process, reporting was very

labour intensive, we reported by

linking many separate files. CXAIR

has the turnaround of monthly

reports reduced to a day or for an

hour. We have got a more

complete understanding and are

now able to disprove or

substantiate suspicions.”

We now have a single, complete

view of our entire data set. CXAIR also provides

our future information management needs


Andre WeberTechnology Officer

Axent