customer care and social media in 2014
DESCRIPTION
Customer care is back on the agenda BIG style now that consumers have a voice. Are you listening? Illustrations by Knight Time CreationsTRANSCRIPT
In this age of social networking
consumers have a voice- and they are
using it.
More than 55% of UK adults use social
media to communicate.
……With over 33million on Facebook alone.
People are talking about
Great Service
rotten service
…and
90% of consumers trust
peer recommendations
.
(socialnomics)
This means that Customer Care is back
on the agenda - BIG style.
And it’s gone public
Good news for you....
You can use social media to listen to your customers’
*Queries
*Complaints
*Suggestions…
After all…..
Happy Customers
are Your
Best advert.
Are
You
Listening?
Give Jane a call on 01524 752723 www.janebinnion.com [email protected]
For help with Your organisation’s social media strategy
Give Jane a call on 01524 752723 www.janebinnion.com [email protected]
