customer board meeting november 7, 2012 united states department of agriculture office of the chief...
TRANSCRIPT
Customer Board Meeting November 7, 2012
United States Department of AgricultureOffice of the Chief Financial Officer
National Finance Center
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 3
Help Desk Consolidation
• Completed Facility build-out (All Phase 1 Employees Consolidated)• Extended time an incident is in resolved status from 3 to 13 days • Developed a Training Framework supporting NFC Quality
Commitment (e.g., includes course assessment for existing trainees and new employees to ensure training content is constantly updated)
• Developed Communications Strategy and completed six monthly employee updates and three client updates
• Updated NFC Home Page “Who to Call” for Phase 1• Developed a single process to combine and standardize the current
Tier 3 (programmer intervention) SPR and IR processes • Modified Employee Personal Page to allow users to obtain
replacement passwords quickly and to simplify process for authorized agency personnel to request user ID resets
• Added Remedy Broadcast (internal communications feature)
• Phase 1 – Consolidated help desks now supports Payroll/Personnel, EmpowHR, Employee Personal Page, and webTA Hosting Plus Systems - October 2012
• Phase 2 – Consolidated help desks will support Administrative Billings and Collections, Claims, and Direct Premium Remittance Systems - June 2013
• Phase 3 – Consolidated help desks will support FEHB Centralized Enrollment Clearinghouse, W-2, Retirement Pre-existing Condition Insurance Plan, and the quasi-help desks for W-2, Retirement, and Thrift Savings Plan - December 2013
• Building a foundation for continuous technology improvement and consolidation of help desks
• Remedy Knowledge Management is now available and expansion of call recording by December 31, 2012
• Creating ability for customers to challenge incident resolution (re-assigned back to SME group for follow-up) by November 31, 2012
• Phase 2 activities will begin the week of November 13, 2012
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 4
• Obtain contractor support for test script development and compare process - November 15, 2012
• Develop program processing instructions for vendor testing (10% of the programs) in application conversion packet one - March 8, 2013
Risk Mitigation for Legacy Payroll/Personnel Systems
• Completed review and reconciliation of iteration 1 and 2 global inventory assessment
• Converted Build of new IDMS test environment applications
• Begin loading IDMS test environment with baseline data
• Build DB2 test environment for converted batch and online applications
• Build netCOBOL development environment
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 5
• Report Working Group utilizing Pilot through December 1, 2012
• Build 1 design and development - ongoing• Conduct Build 1 User Acceptance Testing -
January 2013• Deploy Build 1 solution - February 2013
Insight Enterprise Reporting Solution
• Announced branding of Enterprise Reporting Solution as Insight - Business Intelligence Delivered
• Deployed Customer Pilot to Reporting Working Group - 27 representatives from 18 agencies
• Finalized and implemented the data management and loading approach
• Developed “front-end” business intelligence user interface• Completed Change Readiness Survey • Launched customer communications including demo and
website https://www.nfc.usda.gov/Insight
• Monitoring pilot usage and feedback
• Developing, loading, and testing “back-end” data warehouse tables for Build 1
• Developing standard reports and dashboards for Build 1
• Designing applications support model and processes (e.g., configuration management)
• Developing training approach
• Conducting Risk Management Framework Phase 1 (formerly called C&A)
• None
November 2012 PRT Recap for PPS
USDA, National Finance Center Customer Board Meeting
November 7, 2012
Schedule Release Summary
• GESD Projects Scheduled–131 Projects Scheduled
• GESD Projects Unscheduled Breakdown–65 Pending (HOLD/RESP)–214 FRDs Assigned–150 TBD (as of 11/01/12)–14 Work in Progress (as of 11/01/12)
7
Schedule Release Summary as of 11/01/12
Unscheduled Project Breakdown By Line of Business (LOB)
Line of Business Total by LOB
PPS 289
EmpowHR 34
HRLOB (PPS/EmpowHR) 12
webTA 16
Other 37
PCIP/IPPS 55
8
Schedule Release Status
• CY 2013 Pay Period 04 Projects– 24 Projects Scheduled
• CY 2012 Annual Release Projects– 3 Projects Scheduled
• Off Release Projects– 104 Projects Scheduled
9
Software Change Request Totals
• Software Change Requests – 2010, 540 SCRs Completed– 2011, 384 SCRs Completed – 2012, 377 SCRs Completed (as of 11/01/12)*
*Total does not include cancelled SCRs
10
Software Problem Report (SPR) Summary
Number of SPRs 4th Quarter FY 2012 (July, August, September)
Beginning Balance 23
Received 254
Closed 261
Ending Balance 16
11
SPR - Average Age at Closure (Days)
Priority Category 4th Quarter FY 2012 (July, August, September)
Critical 15
High 11
Normal 4.6
12
Software Problem Report (SPR) Totals
• SPRs– 2011, 1564 SPRs Completed– 2012, 858 SPRs Completed as of 09/30/12
13
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 15
• Introduce project and request input from members at PRT meeting on November 7, 2012
• With PRT members, determine criticality and priority of responses received (November/December 2012)
Enhancement of PRT Reports
• Added new fields to the PRT reports – October 2012:• Scheduled Report
- Date Reported, Date Scheduled, IA Number, Date IA
Signed, FRD Returned Date• Unscheduled Report
- Date IA Signed, SRB FRD Due Date, HRAB FRD
Due Date, SRB to Client, HRAB to Client, CMB
Returned Date• Closed Report
- Date Closed, IA Number
• Analyzing reports internally to identify possible improvements
• Identifying enhancements to the customer communication procedure between NFC and our customers
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 16
• Agency W-2 testing October 29 - November 9, 2012
• Distribute W-2s the week of January 14, 2013• Post W-2s to EPP/Reporting Center by the week
of January 14, 2013• Produce W-2Cs the week of February 11, 2013
2012 W-2
• Completed test of each transaction code so that it’s accurately displayed on W-2s
• Completed test regarding display of demographic data related to Agency, State, City, and County
• Tested successfully bulk transmission W-2 files for printing/mailing
•Continue with testing W-2 data•Agency validation of test W-2s
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 17
• webTA 4.x- Software delivery to NFC - November 2012
- OCFO Pilot of webTA 4.x in early 2013
- One USDA implementing all agencies to 4.x upon
completion of pilot• Paycheck 8
- Establish partnership to host and provide Paycheck 8 as
another T&A option by January 30, 2013• STAR Web
- Estimated sunset September 30, 2013
NFC T&A Solutions
• webTA 4.x
- Completion of the System Design Document for
the OCFO pilot
- Approved platform for software• Paycheck 8
- Sandbox was provided and product tested
- SBA has chosen Paycheck 8 and is awaiting
funding
• webTA 4.x
- Preparing test scripts for software and platform • Paycheck 8
- Establishing demo zone by November 20, 2012• STAR Web
- Customer Outreach to STAR Web to begin
discussions of conversion to T&A solutions by
September 30, 2013
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 18
EPP Mobile Application
• EPP’s traditional design has been replaced with a new responsive design format that intuitively knows what type of device the customer is using. Once the application recognizes the device, the content is automatically reformatted to provide them with the best presentation of content and easiest navigation for the viewport of the computer, tablet devices, or smart phone.
• Completed development, coding, and unit testing phases
• EPP Mobile UAT - October/November 2012• EPP Mobile Deployment - Planned Debut for
2012 Customer Forum held in Washington, D.C. in November
• In final phases of acceptance testing • None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 19
• PP 20, 2012 - Increase garnishment without sending a bill to employee from $10 to $50 and add notice to ELS
• ABCO Database Change – Elements added without functionality in PP 07, 2013
• Debt Improvements (various) including delinquency computations, new salary overpayment bills, and referral to TOP and Cross Servicing - After Database Change
• Release 2 (After Database Change)- Various FOCUS reports to reporting center (this project is not in the
main summary) - Establish RA for advance leave bills and develop separate bills for such - Allow collection of multiple debts for Treasury Employees - Bill and collect salary overpayments while employees are in non-pay status - New debt notice for FEHB bills - Debt summary report in flat file format (Treasury only). Was scheduled for PP20/2012, however, Treasury has delayed the implementation
Debt Management Implementation Plan
• Documented ABCO database change• Provided Treasury with test results for the
increase in the automatic garnishment amount• Implemented the process to garnish debts that are
less than or equal to $50
• Continuing to meet with Treasury to discuss action plan and level of effort for developing and implementing proposed changes
• Algorithm for delinquency computation is in process
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 20
Customer Forum
• Completed logistics for event • Distributed Save the Date announcement to
customer community on 10/01/12• Posted announcement on NFC home page
• Scheduled for November 27-28, 2012, in the Jefferson Auditorium
•Working on Annual Report and presentations•Agenda being finalized•Currently 100 participants registered•Register via email at
[email protected] •Questions to Tara Lala at (504) 426-1201
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 21
• Final FY 13 budget and rates - July 20, 2012• SLAs for approval - July 29, 2012• IA packages prepared and routed for signatures -
July 25 - August 3, 2012• Distribution of IA packages to customers -
August 31, 2012 • Receipt of signed IAs from agencies - September
30, 2012
SLA/IA – FY 2013
• All PPS, EmpowHR, and webTA Hosting Plus SLA/IAs approved July 25 - August 24, 2012
• Completed distribution of IA packages to customers on October 19, 2012
• Signed/Funded IAs as of October 26, 2012:- PPS - 25% (40 of 161 received)- webTA - 11% (6 of 54 received)- EmpowHR - 5% (1 of 21 received)
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 23
• OPM USAStaffing (Recruiting and Staffing)
- UAT PP 02-03, 2013
- Design Document – December 2012
- Implementation PP 04, 2013• GDCII HRworX (EOD)
- Meeting with vendor November 13, 2012• NGA e-Recruit (Recruiting and Staffing)
- Meeting with vendor November 13, 2012
Non-Core HR Services
• OPM USAStaffing
- Completed Functional Requirements Document
October 2012
• OPM USAStaffing design document and development in progress
• SAP SuccessFactors (Learning Management), Northrup Grumman, and AVUE
- Interfaces/Integration can be developed upon
request
• None
High-level Timeline Recent Accomplishments
Current State Issues/Risk
National Finance Center - as of November 7, 2012 24
EmpowHR Implementations
• DHS/FEMA EmpowHR Implementation -
PP 17, 2012
• e-Performance Implementation OCFO -
PP 19, 2012
• Completed Requirements Phase for One USDA
including three FRDs for enhancements to
EmpowHR
• OCFO/NFC MSS Implementation - PP 23, 2012
• DHS/FEMA MSS Implementation - PP 25, 2012
• One USDA Phase I - PP 08, 2013
-Enhancements
-Standardized Security Roles
-Standardized Workflow
• One USDA Phase II - PP 17, 2013
-Non-EmpowHR USDA Agencies
• One USDA Phase III - PP 24, 2013
-Forest Service re-load
• OCFO/NFC MSS is in CUAT testing
- QA test team members are testing, logging, and resolving issues
• Developing a Project Schedule for Phase I for One USDA
• Planning One USDA on-site visit to NFC• One USDA weekly Project Manager meetings• One USDA bi-weekly Integrated Project Team meetings• Reviewing ONE USDA proposed Implementation
Strategy and Timeline
• None
Incident Report (IR) Summary
25
Number of IRs July August September
Beginning Balance 128 120 118
IRs Received 20 27 24
IRs Closed 28 29 18
Ending Balance 120 118 124