CSX 2013 CSR Report

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The 2013 CSR Report showcases our continued progress in 2013 on safety, environmental and community engagement initiatives. This report report was prepared in accordance with the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines. GRI is a globally recognized reporting framework for environmental, social and governance performance.

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<ul><li> 1. H O W T O M O R R O W M O V E S CSX 2013 CORPORATE SOCIAL RESPONSIBILITY REPORT </li></ul><p> 2. Chairmans Message .......................... 1 About This Report ............................ 2 Business Overview............................ 6 Governance............................... 12 Markets .................................. 18 Value Chain: Customers and Suppliers. ........ 32 Safety.................................... 44 Environment .............................. 58 Workforce. ................................ 74 Community. ............................... 86 GRI Index.................................. 98 Appendix................................. 106 C O P Y R I G H T 2 0 1 4 C S X C O R P O R AT I O N 3. 2013 CSX SOCIAL RESPONSIBILITY REPORT 1 Dear Stakeholders: Welcome to CSXs 2013 Corporate Social Responsibility (CSR) report. This comprehensive review of the companys successes and challenges provides important insights on CSXs performance and our ability to meet and exceed the needs of our customers, employees, investors and the communities we serve. From market overviews to diversity and inclusion efforts, and from governance standards to safety and the environment, the CSR report maintains transparency in critical areas and is a baseline on our path of continuous improvement. In this report, youll find detailed information about our networks reach, infrastructure investments and expansion, and the economic and environmental benefits that are powering a North American Rail Renaissance. CSX delivers transportation solutions that generate value via our 21,000-mile eastern network serving nearly two-thirds of American consumers. The combination of economic and environmental benefits has created growing demand for rail service, stimulating jobs and development and reducing highway congestion and exhaust emissions. Just 50 years after U.S. independence, CSXs oldest predecessor, the Baltimore &amp; Ohio Railroad, began its westward trek from its namesake city to the Ohio River. Expansion and improvement have been vital ever since, and CSX has invested nearly $7 billion over the past three years to maintain and upgrade infrastructure and prepare for further growth opportunities. We know that meeting Americas increasing need for efficient, environmentally friendly rail transportation rests on effective collaboration with communities and public officials. When that happens, it can generate economic development and job creation: A total of 121 new or expanded facilities located on CSX or connecting short lines in 2013, representing $3 billion in customer investments and more than 1,600 new job opportunities. If thats not compelling enough, just think about the environmental benefit of moving a ton of freight more than 450 miles on a single gallon of fuel. Thats the result of investing in new, fuel-efficient locomotives and technologies and progressing toward our goal of significantly reducing greenhouse gas emissions. Other work focuses on incorporating the latest innovations and environmentally friendly design into the construction of new terminals, other facilities and infrastructure. Finally, were proud to be part of the communities in which we operate but we also acknowledge the obligation to be active, contributing corporate citizens. Thats why we donated more than $16 million to various community needs in 2013, and supported strategic national partners including City Year, National FFA Organization (also known as Future Farmers of America), Dignity U Wear, National Safe Place and Alliance for Community Trees, among others. Underlying these efforts is the unwavering spirit of volunteerism among our 31,000 employees, which every day extends CSXs reach beyond our rails. Going forward, we will continue our relentless focus on safety, service to our customers and financial performance that meets or exceeds expectations. In that way, we also meet the expectations of American everywhere. I hope you find this CSR report useful and enlightening, and a platform for future dialogue. Sincerely, Michael J. Ward Chairmans Message O V E R V I E W | G O V E R N A N C E | M A R K E T S | VA L U E C H A I N | S A F E T Y | E N V I R O N M E N T | W O R K F O R C E | C O M M U N I T Y 4. 2 2013 CSX SOCIAL RESPONSIBILITY REPORT This 2013 Corporate Social Responsibility (CSR) report provides an overview of how CSX operates sustainably across our 21,000-mile rail network and how we manage the business to address the interests of our key stakeholders. The report aligns with our core values and describes our sustainability commitments and associated performance. This report was prepared in accordance with the Global Reporting Initiatives (GRI) G4 Sustainability Reporting Guidelines, published in May 2013, which provide a generally accepted framework for reporting social, economic and environmental performance. In line with the G4 requirements, we completed a materiality assessment to identify and prioritize the issues most important to stakeholders defined by G4 as material issues that would influence them when making a judgment or decision about CSX. We produce a CSR report every year, and this 2013 report is our fourth edition. Please see the GRI Index on page 98 for a list of all G4 disclosures and indicators referenced in this report. CSX received a GRI Materiality Matters check for this report, verifying that our materiality and stakeholder engagement processes are in line with the G4 guidelines. All of the information contained in this report is fully representative of the companys principal operating subsidiary, CSX Transportation, as well as its other subsidiaries, including: CSX Intermodal Terminals, Inc. (CSX Intermodal Terminals); Total Distribution Services, Inc. (TDSI); Transflo Terminal Services, Inc. (TRANSFLO); and CSX Technology, Inc. (CSX Technology)1 . Information in this report covers 2011 through 2013, with a focus on activities during fiscal year 2013 (December 29, 2012, to December 27, 2013). In certain cases, weve addressed events that occurred during the first half of 2014 to ensure that the discussion of material issues is current as of the publication date of this report (June 2014). There are no significant changes in the boundary or scope of this report compared to the 2012 report2 . Any restatements of data from prior years are noted throughout the report where appropriate. Units are metric except where noted otherwise. CSXs greenhouse gas (GHG) emissions were verified by a third party as part of the companys participation in the Carbon Disclosure Project (CDP). About This Report O V E R V I E W | G O V E R N A N C E | M A R K E T S | VA L U E C H A I N | S A F E T Y | E N V I R O N M E N T | W O R K F O R C E | C O M M U N I T Y 1. G4-17 2. G4-23 5. 2013 CSX SOCIAL RESPONSIBILITY REPORT 3 Engaging with Stakeholders It is critical to our business that we foster transparent communication with stakeholders at all levels in the public, with the government and within our organization. Our engagement with stakeholders is much deeper than a single activity or channel; we tailor our approach to most effectively engage each group. In this way, we ensure we have a thorough understanding of their specific interests. Our various stakeholders, and our methods used to engage them, are listed in the table below.3 Stakeholder Group4 Engagement Approach5 Topics6 Communities Corporate citizenship programs, which include community investments, engagement and volunteerism; public meetings; safety education campaigns; TellCSX helpline Collaboration and partnerships; economic benefits in local communities; environment; network safety and security; public safety; transportation of hazardous materials Customers Customer events and trade shows; e-business tools; Voice of the Customer survey; website; CDP and DJSI responses; customer advisory councils Customer service; environmental benefits of rail transport; safe handling of freight; service reliability; transportation of hazardous materials Employees Awareness campaigns; ethics helpline; intranet sites; leadership meetings; newsletters; town hall meetings; training; Voice of the Employee survey Benefits; environment; safety and wellness; satisfaction surveys; service excellence; training; volunteer opportunities Investors Annual shareholder meeting; earnings conference calls and investor conferences; quarterly and annual SEC reports; CDP and DJSI responses Capital investments; corporate governance; financial and operating results; safety; shareholder returns Non- Governmental Organizations Organizational and project-specific partnerships; Climate Corps Fellowship; CDP and DJSI responses Collaboration and partnerships; energy efficiency; land management; economic development; carbon management Public and Regulatory Officials CSX Environmental Management System; CSX Police; public policy advocacy; training Collaboration and partnerships; compliance with laws and regulations; environment; safety Suppliers CSX supplier web-portal; supplier diversity initiatives; supplier quality program Contractor management; safety; supplier development; supplier diversity O V E R V I E W | G O V E R N A N C E | M A R K E T S | VA L U E C H A I N | S A F E T Y | E N V I R O N M E N T | W O R K F O R C E | C O M M U N I T Y 3. G4-25 4. G4-24 5. G4-26 6. G4-27 6. 4 2013 CSX SOCIAL RESPONSIBILITY REPORT Understanding Material Issues M AT E R I A L I T Y P R O C E S S We carried out a materiality assessment, in accordance with G4 guidelines, to identify and prioritize the issues most important to each of the stakeholder groups. The content and balance of this report reflect the assessed materiality of these issues and provides an avenue for addressing them in a way that we believe is meaningful to stakeholders7 . As part of the assessment, we conducted in-depth interviews with internal and select external stakeholders, completed a media review and solicited feedback on the 2012 CSR report. In addition, we used investor questionnaires, sustainability ratings and rankings, GRI guidelines, industry trends, peer reports and customer inquiries to further refine the issues critical to CSXs current and future success. M AT E R I A L I S S U E S The list below presents the results of our materiality assessment. While all of the issues represented here are important, the topics in bold were identified as those that stakeholders currently consider most material, and we address them in depth in this report. We recognize that priorities can change over time and will continue to refine this materiality process to best capture the evolving concerns of diverse stakeholders. Material Issues for CSX8 Governance Compliance Core Values Corporate Governance Executive Compensation External Stakeholder Engagement Government Engagement Innovation Risk Management (crisis preparedness, emergency response) Shareholder Returns Sustainability Integration Transparency (advertising, reporting and company communications) Markets Changing U.S. Energy Mix (crude by rail, export coal) Environmental Benefits of Rail Transport Value Chain: Customers and Suppliers Customer Service Supply Chain Management Safety Employee Safety Infrastructure Protection Network Safety Public Safety and Security Environment Air Quality Biodiversity and Land Management Carbon Management and Climate Change Waste Water Workforce Benefits and Training Diversity Health and Wellness Human Rights Labor Management and Practices Workforce Management, Talent Acquisition and Retention Communities Community Engagement and Collaboration Local Economic Contributions O V E R V I E W | G O V E R N A N C E | M A R K E T S | VA L U E C H A I N | S A F E T Y | E N V I R O N M E N T | W O R K F O R C E | C O M M U N I T Y 7. G4-18 8. G4-19 7. 2013 CSX SOCIAL RESPONSIBILITY REPORT 5 M A N A G E M E N T O F M AT E R I A L I S S U E S We are proactive in addressing all of the companys material issues. The table below provides an alphabetical listing of high-priority issues for 2013, and identifies the relevant section of the report where they are addressed. Material Issue Materiality Boundary CSX Management of Issue Inside of CSX9 Outside of CSX10 Carbon Management and Climate Change Environment; Customers Changing U.S. Energy Mix Markets; Crude oil case study Community Engagement and Collaboration Communities; Safety Employee Safety Employee safety Environmental Benefits of Rail Transport Customers; Environment Innovation Customer service innovation; Safety innovation; Environmental innovation Local Economic Contributions Communities; Suppliers Network Safety Network safety Public Safety and Security Public safety Risk Management Governance; Suppliers; Environment; Safety Shareholder Returns Governance; Markets Transparency Annual CDP, DJSI and CSR reporting; CSX websites Raw Material Extraction Materials Conversion Product Manufacturing Inventory/ Storage Customer Use Land Suppliers Trains/Rail Operations Customers CSX COMPANY BOUNDARY Suppliers Fuel Maintenance Suppliers Disposal M AT E R I A L I S S U E S A C R O S S O U R S U P P LY C H A I N As a transportation company, CSX is a critical part of the supply chain for American and global businesses. We developed a supply chain map in order to better understand the most material issues and where we need to focus to most effectively address the impacts associated with our business. CSXs network is an important part of the value chain, which includes the land on which we operate, as well as our suppliers who provide us with the materials and equipment that make it possible for us to deliver our customers goods to their final destination. The dotted line on the figure to the right represents the boundary of what we consider inside our company. Included in the table below is an indication of where material issues fall along our supply chain. O V E R V I E W | G O V E R N A N C E | M A R K E T S | VA L U E C H A I N | S A F E T Y | E N V I R O N M E N T | W O R K F O R C E | C O M M U N I T Y 9. G4-20 10. G4-21 8. 6 2013 CSX SOCIAL RESPONSIBILITY REPORT CSX at a Glance As one of the nations leading transportation companies, CSX provides rail-based service in 23 states east of the Mississippi, the District of Columbia, and the Canadian provinces of Ontario and Quebec. We provide traditional rail service, as well as the transport of intermodal containers and trailers. Headquartered in Jacksonville, Fla., our network reaches more than 70 ocean, river and lake ports along the Atlantic and Gulf coasts, the Mississippi River, the Great Lakes and the St. Lawrence Seaway. CSX also connects thousands of production and distribution facilities through approximately 240 short-line and regional railroads. CSXs 21,000-mile network and approximately 31,000 dedicated employees are essential to the continued growth of the American eco...</p>