cptl wem presentation 2009 final v2

© 2009, All rights reserved. Corpotel Inc. 11

Presentation of services

Opportunities in management of

the Telecommunications Budget

June, 2009

This document is strictly private and confidential.

They may not be total or partial reproduction by any print or electronic formats.

.


Agenda

Meeting objective:

Introduce the concept of Telecom Expense Management (TEM) and

explain Corpotel´s capabilities to identify opportunities of savings and

cost reduction

Contents:

1. Who is Corpotel?

2. Background

3. Our services Portfolio

4. Our engagement process

5. Next steps.


1. Who is Corpotel?


Who is Corpotel?

• An American company with headquarters in Miami,

Fl.

• Founded in 2001.

• Providing TEM / WEM global services to clients in

North America, South America, Europe, the

Meddle East and Africa.

• South Florida Tech 100 companies.

• Top Business Telephone Companies

• TEMA Board Member (Telecom Expense

Management Association).

• “Best Partner Award” delivered over multiple years

by Applica Consumer Products (Black & Decker,

George Foreman Grills, Etc).

“Our Customer talk for us”Company Profile

Most Relevant Awards


2. Background


Background

Telecom Expense Management

The processes, tools and activities used by a Corporation to constantly optimize and

contain the Telecommunications related costs of their operations.

“Managing telecom expenses is a complex task that requires

knowledge about multiple technical an business topics”

Key findings among the industry

analysts:

• Just a few companies have an

integrated Telecom Expense

Management Strategy.

• Most of the expenses are tracked

on a country basis, setting aside

the overall management.

• Telecom expense is growing

year to year within the company

budget.

• The less controlled service is

mobile expense management.

• The fastest growing slice within

the telecom expenses are related

to wireless and unify

communications.


Background

Case Behind Corporate Mobile ManagementAs opposed to TELECOM, MOBILE EXPENSES and MOBILITY INITIATIVES are perceived as a tool for resource availability,

productivity, increased sales, and better customer service.

Dramatic performance gains

of 30-40 % in customer

satisfaction and employee

productivity.

Mobile devices are on the rise, new

services abound,

More complexity inherent to the

management of the device, as well as the

services, policies, security and applications.

Companies are responding to this

complexity by outsourcing Mobile

provision and help desk operations

Best in Class Enterprise customers INCREASED

their Mobile TCO 19% last 24 months

( more devices to employees and more services

due to mobility initiatives)


Background

Why is it hard to manage mobile devices ?

Historically they were brought in to the work place by the employees . Companies reacted lately as they

realized that : i) it needs to be managed, ii) It is an opportunity and ii) It is also a potential liability.

“A cell phone life cycle its filled by many interaction points between the employees, mobile applications,

technicians, providers and the people responsible for supervision and payments”

Line activation

Line modification or deactivation

Contract of new line or

existing line handover

New equipment and

services requirementCorporate policies

validationCost center

allocation

Line operations management

Claim managementInvoice ManagementPayment

managementTechnical

Management

Equipment

reconfigurationPlan management Account deactivation

New

Employee

hire or

promotion

Employee

utilization

Employee

layoff or

resignation

All of this has to be done Globally in different

languages and with multiple Carriers and Currencies


3. Our services Portfolio


Service Portfolio

• Corpotel’s Value proposition for customers:– Services designed to manage and contain cost

– NO investments, NO complexities

– Simple to ad to existing services and offerings

– Larger relevance with client, Recurrent Services

10

TELECOM ASSESSMENT

• Consulting Service created as an operational and sales tool.

• Implies an analysis project of 4-6 weeks of a clients operation in order to identify opportunities and saving areas.

TELECOM EXPENSE

MANAGEMENT

• Permanent service, operated under a BPO model to help customers to track and audit the total cost of their Telecom operations.

VIRTUAL

IP-PBX

• Telecom as a service

• Monthly fixed price

• 30-50% Reduction cost in regular telecom expenses

• Amazing Functionality

• Auto Attendant, Voice Mail, web portal, follow me and much more.

WIRELESS EXPENSE

MANAGEMENT

• Permanent service, operated under a BPO model to help customers to provision, track and control of all of their mobile communications devices.

QUALITY NETWORK MONITORING FOR

VoIP and IPTV.

Consulting service to be provided when ever a client needs to test the quality of a network to handle VoIP or IPTV applications.

MANAGED SERVICES

Wireless devices are the less controlled appliances

within the telecom network of corporations

Area where we suggest to begin, because it could be

quickly and provide results almost immediately


Service Portfolio

How does Corpotel fills the Coin Pot using the TEM doctrine?

We have helped our clients to find savings primarily through the following sources:

“Knowing telecom expenses lead us to decrease

their costs”Reduction on the mobile

communications expenditures.

Increasing the lifecycle

management of the Telecom

Assets.

Gain benefits by using better

the new and disruptive

technologies


Service Portfolio

Our services are focused to support the clients to increase their control, to facilitate their management and to allow the

centralization of the operation of the telecom budget management. We can handle 3 levels of services

Invoice

Reception

Contracts and

services

inventories

Cost

allocation

Expense

analysis and

audit

Data validation

and upload

Payment

approval

Suppliers and

providers

Qualification

To hire, to

change or to

end a contract

Claims

and

credits

Telecom

Expense

Reports

TELECOM

CARRIERS

Telecom

Budget

Key work activities

System Platform / Methods

X Budget Management sub-processes


Service Portfolio

Characterization of services

• Receipt and processing of

invoices and receipts

• Analysis of receipts and

expenditures

• Generation of predefined

reports

• Web Based Self Services

• Audits

• Monitoring payment

process

• Cost allocation

• Claim Management

• “Custom” report generation

• Asset Management

• Preparing and monitoring the

implementation of Telecom

policies.

• Continuous Analysis of

internal consumption groups

and individuals

• Budget control process

• Periodic Plan optimization

• Application Integration

Services

• ERP integration Services

Less

Less

Higher

Higher

Facilitator Operator Owner / Consultant Corpotel’s responsibilities

Get Started and CLEAN House Deliver value , begin controls Improve business, reduce costs

WEB BASED SUBSCRIPTION SERVICES

CONTINGENCY SAVINGS SERVICES

CONSULTING & BPO SERVICES


Service Portfolio

Web App - Functionalities

Our application packages are designed to help our

customers regardless the kind of bundle

contracted. And they are scalable, you can hire

now the Basic package and within a year get the

Premium or Gold it’s up to your requirements.


Service Portfolio

Responsibilities Matrix

We have defined a clear responsibilities matrix for

each service.

We support all our processes in our 10 years of

experience helping clients define standards and

procedures, all of them contained in our best in

class Telecom Expense Knowledge Base.


4. Our engagement process


Our engagement process

We are planning to use a “step by step” approach focused to lower the perceived risks and to increase the

achievement of savings from the beginning


Get Started ImmediatelyRISK FREE

Mobile equals 80% of the work………….

…….and it represents 30% of the expense

While Savings can be approximate 26% of Total Telecom

Cost

Obtain support as required and needed

Reduce your bills 30-50% , no investment, no risk, free tools.

By providing out TEM WORK TOOLS™ the Telecom manager can manage the rest :

Contracts , circuits , budgets, reports, etc…



Corpotel Price Range

• This prices are a reference and does not represent a commitment with the holders of this

presentation to charge them with this structure if its not signed in a Statement of Work.

• All figures expressed in Dollars per managed device per month.

basic premium gold

PRICES

3.00 5.00 7.00

2.75 4.50 6.00 2.50 4.00 5.50 2.00 3.50 4.50 1.50 2.00 3.00


An strong part of our value proposition is our price structure which is significantly lower than the competence in

the international market.

* According to benchmark analysis from “The

Voice Report” and “The Aberdeen Group”

WHAT THE OTHERS CHARGE


5. Next Steps


Next steps

1. Define if audience is willing to run a 2 months pilot using our platform and

services.

2. Or if there is another way to help achieve its Telecom budget objectives quickly:

– Contingency program.

– Telecom Assessment.

– Technology migration (general or pointed)

3. Tell us what part of your Telecom operations is giving you headache… we can

help.

Este documento es de carácter privado y estrictamente confidencial. Queda prohibida su reproducción total o parcial por cualquier medio impreso o electrónico. 22

cptl wem presentation 2009 final v2

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