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Learning FactoryConsulting & Training

• network of experienced consultants, trainers and coaches in the environment of

the business process organisation

Industry

Finance and Services

Public Administration

Non-Profit Organisations

• main areas of our coaching operations…

-Kaizen

-Improvement Kata

•…for customers in the following target markets

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Our philosophy

Change to Kaizen

Profound process conversions often fail less because of the technical processes

than because of humans, who don't feel involved and/or whose knowledge and

experiences have no influence on the processes.

Therefore we combine Kaizen and change management.

This connection is based on our conviction that acceptance and sustainability

of changes in organizations only can be achieved, if this basic idea

can be comprehended and integrated durably into the living

and working environment of the people as well as into the corporate culture.

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Our philosophy

Change to Kaizen

“The manner in which the subordinates do their work has incontestably a great effect upon the ultimate result, but the operation of management has much greater effect.”

“…the best mechanic in a factory may fail as a foreman for lack of social intelligence.”

"…one person who is truly understanding, who takes the trouble to listen to us as we consider our problems, can change our whole outlook on the work."

“If you can't describe what you are doing as a process, you don't know what you're doing.”

"Let the flow manage the processes, and not let management manage the flow."

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Factory in the Seminar room

FiS

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The main idea of the FiS

is to…

• …raise awareness of the business process organisation

• …provide the participants a bird's eye view of the business and

its processes to facilitate awareness of the ‘big picture'

• … make business processes tangible and comprehensible by applicating

the FiS as a purely practical programme

• …make the people aware of the needs of optimisation and of the consequences

that sustainable change brings

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FiS materials and layout

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Start of the FiS

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Attunement – The Konrad Steck Ltd.

The Konrad Steck Ltd. was founded in 1964 by Konrad Steck in plug town. Today, the company - with more than

270 employees - is one of the most important employers in the region. The Konrad Steck Ltd. is specialized in the

installation of industrial plugs and sockets.

In recent years, the company was able to quickly develop and is now one of the leading suppliers of CEE plugs

and sockets in its industry. The export rate is 60%.

The product range consists of 1,200 articles for various application areas of electrical installation. In addition to

the standard products, custom configurations can be mounted on modern assembly units within a few days.

High level of quality (ISO 9001:2000), flexibility and constant innovation are the most important factors for

success. Short lead times and deadlines through efficient installation methods and uncomplicated order

processing are appreciated by customers for years.

Ongoing innovation in terms of product and process make the Konrad Steck Ltd. a competent partner.

The company provides a good, solid product quality and an excellent customer service. The products are produced

according to international security standards (ISO 9001:2000).

The contact with customers is ensured through a worldwide distribution network.

In addition, the company is characterized by highly motivated employees. All employees are closely connected

with that company.

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Setup FiS

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Workstations 1

– shop floor

Assembly Station 1

Rework

Assembly Station 3

Assembly Station 2Packaging

Logistics

Quality Control

Warehouse

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Workstations 2

Goods Inward

Inspection - Customer

Customer

Accounting

Supplier

Observer (Improvement)

Production

Planning (PPC)

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Tour of the FiS and

preparation of a value stream

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Simulation 1

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Key Performance Indicators (KPIs) and

spaghetti diagramm

Key Performance Indicators

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Improvement Approaches

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Groupwork to the task:

Development of a business process, which is better than the previous one.

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Rebuilding work and

value stream to the 2nd Simulation

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Simulation 2

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Comparison of the key figures

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5A / 5S

MUDA (waste)

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Reflection

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Goals of the FiS

Business processes

The participants will

•experience networking and the complexity

of business processes

•realise the need to improve structures and

processes in order to efficiently use the

resources, and to stop wasting them

•learn the importance of internal and external

interfaces

•experience the idea of continuous

improvement

•learn methods and techniques of how to

create processes more efficiently

Communication and management processes

The participants will

•experience the impact of structures and

processes on their own performance and on

their cooperation with others

•realise the importance of communication and

teamwork between all parties involved

•experience the effect of their own and others'

roles on their own behaviour

•get awareness of the interconnection between

leadership and self-organisation in the context

of efficient processes

•start to apply what they have learned and

experienced from the simulation to their own

professional environment

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Impact levels of the FiS

The Learning Factory works on different levels in business, such as process optimisation,

leadership, communication, conflict management, team development and more.

Organisation

Management

Cooperation

Communication

The Learning Factory

(Simulation)

Impact levelsBusiness

processes

Reflection

and

feedback

Real-life business

Continuous performance improvement plans

Performance profiling analysis

Cu

sto

me

r-s

up

pli

er

rela

tio

ns

hip

Development model

Commitment initiative

Co-worker potential

Performance processes

Teamwork

Conflict management

Change

project

Leadership

workshop

Team

workshopCommunication skills

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Report on the FiS

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Thank you for your attention.

Read more about our Learning factory by following the links:

www.learning-factory.org

www.facebook.com/learning.factory

www.twitter.com/_lfactory

www.youtube.com/changetokaizen