The world’s leading provider of flexible workplace solutions

Supporting you however you want to work.

The Regus Group Network

regus.co.uk

1000 locations. 450 cities. 75 countries.

Contents

Welcome to the Future

Products and Services

The Regus Difference

About Regus

4

10

36

44

1000 locations. 450 cities. 75 countries.

Customers of all sizes, across a diverse range of sectors use Regus; from small start-up businesses to large international companies. Our workplaces provide your business with a professional environment and some of the most advanced technology on the market; allowing you to focus on your core business and helping you on the road to success.

Mark Dixon, CEO, Regus plc

Welcome to the FutureChanging the way business works

The way we do business is evolving. How and where you work fundamentally affects productivity, the influence of your competition and ultimately the financial health of your business. Regus aims to provide every business with the best possible workplace and support tools needed to thrive. In fact we want to be the benchmark against which you judge other providers.

Making it easierThere are many things to consider when opening your first office or moving from an existing location. Regus takes away a lot of these headaches, delivering a more straightforward, complete and well thought through way of doing things, while at the same time, providing you first class services and facilities.

Giving you flexibilityBusiness changes, plans change, people change and economies change. So why put up with something in your business that restricts your ability to adapt to these changes? Having an office the old way, simply locks you in. With Regus, not only are your agreement terms flexible but so are your choices. You can upsize or downsize your office as your needs dictate, even having the opportunity to change your mind about your office location and move anywhere within the Regus network with no hassle and no penalty.

Providing you choiceWith Regus, you don’t have to settle for second best. We pride ourselves on offering the widest choice to our customers. Choice in the type of product that best suits how and where you want to work as well as the greatest choice of locations, ranging from some of the best addresses in town to some of the most convenient – right by your home or right next to your customers.

Over the years there has been a dramatic change in the way people work, that has seen the idea of a traditional office become a lot more limiting. It’s no longer the case that the same four walls and a door fit everyone. We at Regus truly believe there is a better way – one that makes it easier and more cost effective for all businesses to have the right place to work from both now and in the future.

Gone are the days of a long-term lease, the hassles of having to set everything up yourself, expensive rent and highly inflexible lease terms. We’re challenging the business world to think of a different, more simple way to have an office – a place you can move into and have everything you need waiting for you at a fraction of the cost of doing it yourself. Welcome to Regus and the future of work.

Welcome to Regus.

6 7

The Workplace of the Future.

Welcome to the Future Welcome to the Future

Regus business centres are the answer to the problems of the entrepreneur doing business in today’s environment. As a start-up entrepreneur, you have the ideas and the creativity, but you don’t have the premises or the money to buy them. Regus offers you the premises where you can make your ideas happen.

Sam Singh, 43Avenue

Our range of products and services extends beyond that of just an easier way to have an office. We’ve developed products to support you and your business to work from home or on the move. All of them based on ensuring you get the support and professional facilities that you need as a business at home or out on the road.

Every day more and more businesses turn to solutions like ours to give them a much more flexible way of working and with the advent of mobile technology, being out of the office but still working effectively is commonplace. Working from home has become less the exception and more the rule for many companies or businesses starting out.

We continue to develop new and more innovative ways of providing businesses like yours with flexible, more convenient and affordable places to work no matter where you are. Whether in the office, at home or on the move, any Regus location can provide you with a level of unrivalled support that even the very best office building could.

However you like to work, our simple values remain core to the service we provide in any of our locations – whether it’s one around the corner or on the other side of the world:

n A place to touchdown, shut the door and get some work done

n Somewhere to meet with colleagues or clients in a businesslike environment

n Access to a professional, fully trained support team

Starting a business with RegusThousands of companies open up with Regus every month, in fact some of the world’s largest companies started with us. Put simply, you avoid all the headaches that everyone else gets when it comes to trying to figure out a place to work from. More importantly, the vital capital you need in your business doesn’t get wasted in a long-term office lease.

Growing companies and RegusWho needs to be tied down when you’re shooting for the stars! Whether it’s your first office, moving to your next or opening abroad, we can provide you unrivalled flexibility and world class facilities at rates to suit your budget. You stay focused on your business while we support you in the background, ensuring where you work runs smoothly and providing all the support you need. As things change, we will too, so that as a growing business you can be as flexible as you need to be.

Large Corporations partnering with RegusSome of the largest companies in the world utilise the Regus portfolio of locations and services to keep a certain percentage of their own property portfolio flexible. For project offices or satellite teams, our network provides the ability to instantly open in any market and keep overheads and property investment low.

Our Enterprise Solutions concept takes our complete product range and creates a bespoke solution to support any planned shift in working practices or any size of team, conveniently combining home, mobile and office solutions for a more efficient, productive and cost effective way to manage their workplace portfolio.

Going beyond the office. Companies big and small are making the switch.

8 9

Welcome to the Future Welcome to the Future

Regus has revolutionised the way I work. Their network of business centres provides me with the facilities I need to successfully run my business.

David Popely, DP Associates

Products and ServicesWorld-class products providing an easy and more cost effective way of working

We can make one call to Regus for the tools to do business; phone, fax, office support, and conference rooms are great value-added services to us. The time it could take for each person to set up a working office under ordinary conditions would be a distraction to our core business.

Tom Sass, Senior VP of Operations, KMG America

Day Offices and Business LoungesFrom drop-in business lounges to day offices booked in advance, our 1,000 locations provide you the business support you need wherever business takes you.

Virtual OfficesHelping home businesses, entrepreneurs and mobile professionals to establish a professional business presence.

12 13

45 years of listening to our clients, innovating and constantly improving has resulted in the range of products and services we have today. Each year it continues to grow, reflecting the changing needs of our clients.

Tailored solutionsThere’s no such thing as a one-size-fits-all office and as market leaders, we can help you understand how to assess your needs and the options available to you.

We are committed to finding clients the right workplace solution at the right price. Whether an entrepreneur needing a prestigious address to launch their business, a corporate client with a large sales team needing to set up an office fast or a travelling CEO needing a place to touchdown, we have shaped our products to deliver and exceed.

Equally compelling, our tailored solutions deliver the most economic, efficient and professional way of working – for our clients and their teams.

Shaping our products around the needs of our clients.

OfficesFully equipped, ready-to-use private or shared offices – strategically located in key business and transportation hubs worldwide. Available for however long you need, whenever you need them.

Meeting RoomsDedicated business environments for productive meetings. 4,000 high-quality, fully equipped and serviced rooms across the globe, many featuring the latest video communications equipment.

IT, Telecoms and Business ServicesSupporting business with a comprehensive range of amenities, including leading-edge IT connectivity, telecoms and business support services.

Supporting clients with a wide range of leading-edge products and services.

BusinessworldA unique membership programme designed to suit your way of working. From access to offices or business lounges across the globe, as well as discounts on other products and services, there’s a level of businessworld to suit you.

Products and Services Products and Services

Regus is the foundation upon which my organisation was built. Without doubt, they improve our productivity as such provide great value for money.

Andrew Basham, Managing Director, Basham Business Communications

14 15

However, none of this comes at a premium. Our global procurement teams work with an international community of vendors to secure the best possible price for furnishings, equipment and services so that we are, in fact, able to offer the most competitive prices to our clients.

FurnishingsHigh-quality desks, seating and filing cabinets from leading manufacturers create surroundings of style and comfort

UtilitiesAll included within the the price of your office, billed monthly in one simple bill

Facilities managementFrom security and cleaning, to health and safety and general maintenance – all included

Common areasAdded value for networking, relaxing or break-out working. Fully equipped and stocked kitchens, business lounges, restrooms and welcoming reception areas

Support teamsEach location is supported by the strongest team of on-site business and IT professionals – coordinated by a business services team

Meeting venuesState-of-the-art meeting, training and boardrooms at each location, many with video communications facilities

Leading-edge IT and telecomsContinually maintained and upgraded, including high-speed internet access, Local Area Networks and Plug and Play connectivity

Set up with everything you need.Offices – more than just a place to work.

Offices Offices

We needed instant availability on flexible terms, a prestigious location and high quality offices that were in keeping with our own quality image. We looked at a number of buildings and providers, but nothing came close to the Regus proposition.

Bernard Carey, Director, BMW

Our offices are much more than simply places to work. Professional environments, high-quality amenities and outstanding business support are all standard, giving businesses the perfect setting to work and prosper.

Delivering more for your moneyOur clients deserve to work in environments designed and fitted to the highest of specifications, with interiors that impress their visitors and help them attract new employees. We invest in every detail, large and small, as we know this is what it takes to make the difference – from lighting to carpets, framed artwork to common area equipment.

Only Regus allows you to change your mind.

The unique flexibility to relocate your office, whenever you need to, without fuss or penalty.

Regus Offices help clients to:n Establish start-up, project, sales and branch offices

n Set up new workspaces in an instant – overflow space, entering new markets or reacting to disasters

n Match space needs to the growth of the company

n Focus on your core business without the distractions of running an office

Our office products have been created in response to a growing dissatisfaction with the “traditional” way to rent an office. Long leases, substantial initial and ongoing investment, untenable business disruption and heavy management time has given way to more flexible and cost-effective ways to “office” and we are leading this change.

All of our clients, large or small, long established or start-up, have two things in common – the need for a convenient yet professional place to work, and the reluctance to pay for empty space or facilities they don’t use. Therefore the basic proposition of our office product is straightforward: we offer the right amount of space and facilities for the exact length of time needed.

Flexibility at workOur locations encompass every possible choice – single-desk offices, larger team rooms, part-time or hot-desking options.

At the same time these options are offered flexibly – on the terms our clients require. Such versatility allows Regus to adapt with our clients, as their businesses changes.

16 17

Private officesFull or part time offices for one person or a whole department configured to suit your needs

CampusAn open plan, community style working environment

Corporate CampusA cost effective way of having a base for teams on the road or not in the office 100% of the time

Disaster RecoveryAffordable continuity solutions to help keep your business going in unfortunate circumstances

Options to suit every business.

It’s simple. You only pay for the space and services that have been tailored to fit your needs, and nothing more. And, since there is no up front capital expenditure, you’ll be free to invest your money in your core business – where it belongs.

Compare the costs. You will find the hidden expenses of traditional offices add up to more than you think.

Offices that make sound financial sense.

Offices Offices

Supporting clients to thrive commerciallyEach office client enjoys instant access to a range of high-end amenities and business support provided through our locations and teams. Simply by tapping into the infrastructure we already have in place, your business can enjoy the latest technology and services instantly – and at a fraction of the cost.

There’s no such thing as a one-size-fits all office. We know that our clients’ needs are as wide ranging as the type of businesses they run and, to that end, we work closely with every client to deliver their perfect workplace for their exact needs.

Long or short term, full or part time, for one executive or a large team, our locations are configured to offer our clients the widest possible range of office types, to fit any need and any budget.

Save up to 60% with Regus:Conventional space Regus offices

Capital costs

No capital costs

- everything is here

Fit out

Furniture

Telecommunications

IT Infrastructure

Professional fees

Monthly costs

Up to 60% savings

- it’s all included

Rent

Service charge

Taxes

Maintenance

Repairs

Utilities

Cleaning

Reception staff

Building insurance

Businessworld gold membership for all clientsAs a Regus office client you can take advantage of free access to drop-in business lounges at over 1,000 locations worldwide, and receive discounts on other Regus products and services with your free businessworld gold membership card

Fully furnished flexible offices to suit you. Campus – a flexible place to work whenever you need it.

18 19

Offices Offices

Campus gives you a personal workspace in an engaging, open plan office environment. You’ll have room to focus on work, as well as have the opportunity to meet and network with like-minded business people.

Available by the day, part time or full time, it’s great for anyone who doesn’t need a private office and who values the opportunities that community style working offers. All in all, a very cost effective way of having an office in a great location, as and when you need it.

Here’s what you get:

n Contemporary, comfortable furniture and ample, lockable storage

n Access to an enterprise class IT infrastructure with packages to suit your needs

n The latest telecoms equipment already installed with a range of service options

n Use of the Regus address as your own

n Handling of all mail and packages

n A professional welcome for all of your visitors

n Admin and concierge team on hand

n Access to meeting, conferencing and breakout areas

n On-site print, scanning, fax and copying facilities

n Fully stocked kitchen

n 24 hour, 7 day secure access

n Facilities management, security, cleaning and ongoing maintenance

n All utilities such as gas, electricity and water – no extra bills!

Taking an office with Regus means you have your own space, all set up and ready to go – on your terms.

Whether you are looking for an office for just yourself, a few colleagues or an entire department, we have a wide variety of room types, sizes and layouts to suit any requirement.

Here’s what you get:

n Contemporary, comfortable furniture and ample, lockable storage

n You can customise your workspace with your logo

n Access to an enterprise class IT infrastructure with packages to suit your needs

n The latest telecoms equipment already installed with a range of service options

n Use of the Regus address as your own

n Admin and concierge team on hand

n A professional welcome for all of your visitors

n Access to meeting, conferencing and breakout areas

n On-site print, scanning, fax and copying facilities

n Fully stocked kitchen

n 24 hour, 7 day secure access

n Facilities management, security, cleaning and ongoing maintenance

n All utilities such as gas, electricity and water – no extra bills!

Benefits at a glance:n Lower capital outlay – your office comes fully equipped and connected

with the latest IT and telecoms infrastructure

n Minimise any risk to your business with a lease that suits your terms, not ours

n Maximum flexibility – grow, downsize or relocate with minimal disruption

n We take all the hassle out of setting up and running your office

Corporate Campus – a cost-effective, group working environment. Disaster Recovery – planning for the unexpected.

20 21

Offices Offices

It’s vital that you keep your business in business, regardless of the circumstances. With Regus, you have a partner who can provide you with the working environment, communications technology and support services to minimise interruptions to your business, caused by a facilities failure, workplace disturbance or a building emergency.

4 programmes to choose from:n Workplace Assist – A low cost plan that provides drop-in workstations in 1,000

Regus business locations worldwide

n Workplace Restart – On-demand priority access to private office space on a “pay when you invoke” basis

n Workplace Reserve – We’ll set up a dedicated office to your exact requirements that will sit reserved and ready to go for you in the event of anything happening

n As you need it – Simply contact us in the event of a disaster and we will check availability and arrange a quick turnaround to accommodate your requirements

Avoid paying for desks or space that aren’t getting used and create a drop-in working environment dedicated to your company, perfect for more transient teams. Rather than the traditional idea of a full time desk per person, your office can be set up with enough desks for the amount of people present on any given day – somewhere for them to work but not their permanent desk. It’s a true “hotdesk” solution.

Here’s what you get:n An office complete with furniture and lockable storage set up to your

exact requirements

n Secure access cards and keys for each team member who will drop in

n Access to an enterprise class IT infrastructure with packages to suit your needs

n Telecoms package can be tailored to your needs with direct dial lines and handsets as required

n Mail handling for the whole team

n Access to admin and concierge support when you need it

n Access to meeting and training rooms plus video communication suites

n Use of a fully stocked kitchen providing unlimited refreshments

n The ability to customise and brand your office

n 24 hour, 7 day secure access

Benefits at a glance:n Significantly lower your costs by maximising the efficiency of your office

n Improve the productivity of remote teams with a base to work from

n Encourage collaborative working with a drop-in team environment

Benefits at a glance:n Minimise downtime and maintain productivity in the event of a disaster

n Avoid revenue loss

n Avoid having to close your operation even temporarily

n Place teams as close as possible to your business

n Allows you not to compromise on the environment or the level of support

n Satisfy insurance coverage requirements

22 23

Creating a seamless virtual presence.Virtual Offices – providing all the right connections.

Virtual Offices Virtual Offices

Our Regus Virtual Office allowed us to be highly mobile while ensuring that mail, fax and telephone enquiries were dealt with in a professional and confidential manner.

Bob Dickinson, Partner, The Dickinson Shephard Partership

Mailbox Plus

Telephone Answering

Virtual Office

Virtual Office Plus

Address and Mail Services

A great business address – 1,000 global locations to choose from 3 3 3

Post received and parcels signed for at your business address 3 3 3

Display your company name in reception areas 3 3

Telephony Services

A dedicated local business telephone number 3 3 3

Call answering, screening and forwarding 3 3 3

Messages passed to you by phone, fax, email or SMS 3 3 3

Online message management portal 3 3 3

Company voicemail 3 3 3

Work how and when you choose

5 days of private office usage every month at your chosen location 3

Utilise on-demand administrative support 3 3 3 3

Discounted access to day offices, meeting rooms and videoconferencing across 1,000 locations 3 3 3 3

Only at Regus

FREE businessworld gold card giving you unlimited access to 1,000 global business lounges and cafésUpgrade available

Upgrade available 3 3

Save £££’s on everyday business purchases with Regus Purchasing Group 3 3 3 3

Take part in open house events and network with like-minded Regus clients 3 3 3 3

Change your mind and switch your location if you need to 3 3 3 3

Quick set up times let you get straight to work 3 3 3 3

Our virtual office products have evolved through listening and responding to our clients – matching our services to their exact needs. Choose from four distinct products, each with varying benefit levels of support.

Some services carry an extra charge

Benefits at a glance:n Improved business image

n Cost effective support for any home based business

n An easy way to manage your calls and mail when you are out and about

n A risk free way to open in a new market

There are many reasons for not needing a physical office space on a permanent basis. However, we know that for many home workers, entrepreneurial start-ups and companies who are looking to expand into new markets, having an address in a prime location, as well as call handling and business services support, can make all the difference to how their company is perceived in the marketplace.

Prestigious locationsVirtual offices allow our clients to project a powerful presence, wherever they need to be by choosing one of our prestigious landmark addresses – from major capitals, to famous suburbs and emerging overseas markets – to use as their address for their business.

Professional supportFrom personalised call answering and redirecting, mail collection and forwarding to preferential meeting room access or private use of office space, a Regus Virtual Office delivers all the benefits of a fully serviced workplace, without actually having to rent one.

Environments that enhance any meetingWe all spend considerable time in meetings and the more efficient and productive the environment the better. So why continue to meet in hotels when you can meet in surroundings purpose built for business? Our network of meeting venues is impressive and unrivalled. Wherever they happen to be, our clients can instantly utilise 4,000 fully equipped meeting spaces – all secured simply and quickly through their single call to our reservations team or on our website.

Maintaining the highest standardsWe know what companies need to deliver uninterrupted, smoothly run and productive meetings. From the initial welcome by our reception teams on arrival, clients are supported by the full range of amenities and business services offered at each of our locations. This experience ensures that meetings are successful, efficient and cost-effective.

Impressive meeting places designed for business.A choice of room layouts to support successful and productive client meetings.

24 25

Meeting Rooms Meeting Rooms

BoardroomPrestigious spaces in strategic locations

Meeting roomsFully equipped and supported

CabaretGreat for large groups in a collaborative style

U-shapeA configuration highly conducive to open discussion

Interview roomsA relaxed, yet private and confidential space

Video Communication SuitesFace-to-face meetings without the need to travel

TheatreWith state-of-the-art presentation technology

Training roomsA comfortable and productive education environment

Benefits at a glance:n Up to 30% cheaper than comparable hotels

n Available by the hour or day

n Internet access, AV equipment and meeting stationery included

n Dedicated support team on hand

n Reception, breakout and cyber café areas for delegates and clients to relax

n Full catering service available

26 27

Telepresence: A natural, ‘across the table’ meeting experiencen Telepresence studios that seat up to ten

n As good as being in the same room, with an HD quality visual experience. See and hear every reaction with life size images and surround sound

n State-of-the-art Polycom systems with high speed connectivity and “in desk” multi-media viewing screens, so you can control your viewing experience

n A wide choice of viewing options from simple boardroom style to multi-point split screens

n Competitive hourly pricing with no scheduling fees or call charges*

Videoconferencing: Meet face-to-facen Dedicated suites with the latest Polycom equipment

n Instantly connect to one or more of our 2,500 receiving locations around the world

n Fast, easy and affordable hourly studio rates with no scheduling fees

n Instant booking via four dedicated reservations teams worldwide

n Full technical support and meeting room service included, with all calls pre-tested for connectivity to ensure a hassle free experience

n Out of hours bookings available to cope with timezones

Telepresence and Videoconferencing.Meeting technology designed to increase productivity.

Video Communications ServicesVideo Communications Services

Reduce business flights, hotel bills and travel time, increase productivity, meet more often... and lower your carbon footprint.

Regus is helping transform the world of business communications. With the largest worldwide network of video communication suites, all businesses can now access this cost effective and essential communication tool quickly and easily – wherever they are.

Unlock the savings for your business in time and moneyn A more cost effective way to hold long distance meetings – ideal for interviews,

training and executive multi-point meetings

n Free up your diary and reduce business downtime by reducing the need for business travel

n Increase productivity and accelerate decision making

n By reducing travel expense you can afford to meet more frequently

n An effective way to reduce your carbon footprint and earn carbon credits

n Full meeting room service and out of hours booking

Regus’ global presence allows Investigo consultants to interview job candidates who are based overseas, by using video conferencing. We save time and money and importantly it reduces our carbon footprint.

David McDowell, Investigo

*Applies to Regus Telepresence only

Membership Level

Open plan office usage 3

Private office usage 3

FREE local calls 3 3

Available in local, national or worldwide packages 3 3 3

Walk-in access to Regus business lounges and cafés 3 3 3

FREE internet access and refreshments on every visit 3 3 3

Discounts on meeting rooms, videoconferencing and day offices 10% 10% 10% 10%

Access to professional administrative support 3 3 3 3

Members’ newsletter with special offers from Regus and our partners 3 3 3 3

Preferred rates on office supplies and shipping 3 3 3 3

We know that for many business people today, the ‘9 to 5’ working schedule is becoming less common. Our unique businessworld membership encapsulates our commitment to developing new workplace solutions that meet these changing needs.

Businessworld, unmatched in any other industry, offers our clients instant, hassle-free and unlimited access to our network of 1,000 business centres, strategically located in 450 key commercial and transportation hubs across the world. This enables our members to simply come in, sit down and start working wherever they are, across the globe in a choice of lounge, shared or private office surroundings.

Productive business environments for mobile professionalsAway from crowded and noisy coffee shops and hotel lobbies, members of Regus businessworld now have access to a dedicated business space, with complimentary internet use, in which to work or hold meetings. There’s a Regus centre virtually anywhere our members do business, plus preferential rates on meeting rooms and video communication tools along with access to admin and concierge teams on-site, ensures they remain productive wherever business takes them.

Choose the membership that suits youThere are 4 levels of membership to choose from, each one opening up an environment dedicated to business wherever you travel. From discounted products and services to unlimited office use across the globe, there’s a businessworld membership to suit you.

Businessworld – support for your business around the corner and around the world.

28 29

Businessworld Businessworld

blue gold

5 days per

month

10 days per

month

Unlimited per

month

5 days per

month

10 days per

month

Unlimited per

monthFREE

platinum platinumplus

A productive environment to touchdown and work between meetings or when you are on the road.

It’s great for:n A dedicated support facility for when you work at home or on the move

n An informal business venue to meet clients and colleagues

n On-the-road sales teams to work productively between meetings

n Business travellers needing a space to work from wherever business takes them

Day offices – ready to work and equipped with everything you need. Business Lounges – keeping you in touch.

30 31

By the day or even by the hour, this is the ultimate flexible office available where and when you need it.

It’s great for:n A space to use when you are away from your usual office or home office

n A place for you to touchdown and work effectively when you’re on the move

n An office away from the office for mobile workers

Here’s what you get:n Fully furnished and equipped private office

n Fully connected with IT and phones already set up

n High speed internet access

n Access to business equipment such as printers, copiers, scanners and faxes

n Access to meeting rooms and video communication suites

n Secretarial, administration and concierge services on hand

n Unlimited refreshments

Benefits at a glance:n Dedicated business spaces

n Private and confidential environment

n Fully flexible and bookable by the day, half day or even the hour

n Pay-as-you-go cost-effective pricing – you only pay for the time you use

Here’s what you get:n High speed internet connection

n Complimentary refreshments on every visit

n Secretarial, administration and concierge services on hand

n Access to business equipment such as printers, copiers, scanners and faxes

n Easy booking facility for meeting rooms and video communication services

Benefits at a glance:n A professional business alternative to busy hotels and cafés

n Highly productive with the latest technology

n Minimises downtime between meetings

n Available everywhere you do business at over 1,000 locations worldwide

Businessworld Businessworld

32 33

Our clients want to conduct their business operations efficiently, simply and with minimal hassle and our main priority is to create the best conditions for them to succeed. To this end, each of our team members are trained to support our clients’ business ambitions in every way.

Professional, leading-edge servicesThe philosophy of considering ourselves as contributing to the success of our clients’ businesses ensures that we enjoy high all-round satisfaction ratings as well as empowered and willing staff who choose to stay with Regus. This promotes continuity so we can consistently provide the most extensive and relevant range of business support services to our clients.

Business Services – helping our clients to deliver and prosper.

Business Services Business Services

Regus was not only the most cost-effective solution, but also delivered the highest standard of support.

Debra Amini, Director, Aquent

Reception and concierge services

IT and telecommunications

Administrative and technical support

Copy, fax and mail services

Refreshments and catering

Your support network.

Customer Service Support

n Centre team

n Local management team

n Booking andreservation team

Building Support

n Building facilities manager

n Procurement team

n Cleaning and maintenance team

n Security team

Technology Support

n IT helpdesk

n IT and telecoms technician

n Telecoms support

External Partners

n Key supplier networkto support you

n 100% reliable brandsthat consistently deliver

Get connected with fully-managed, secure and robust IT and telecoms.

Our key IT and telecoms service provisionsHigh-speed internet access – secure and fast connections available 24/7

CISCO™ Virtual Local Area Network – installed to keep clients’ IT equipment secure and fully protected

Structured cabling – to transmit either voice or data at high speeds with good quality

Fully-managed firewall protection – ensuring security against ‘hackers’ and minimising the impact of possible virus or spyware attacks

Anti-virus/Anti-SPAM – protection from viruses, spyware and unwanted SPAM emails with anti-virus and anti-SPAM protection from Clearswift™, the world-leading provider

Bandwidth on demand – instant bandwidth upgrades of up to 100MB per user

Global printing – customers can print to Regus’s network of printers anywhere in the world

Full 24/7 network monitoring – optimal bandwidth maintaining the fastest connections and security

System upgrades – to ensure optimal security levels and functionality. The latest Microsoft and McAfee technologies are fully operational

Additional connectivity – additional provision of hosted email services, online back-up, DSN hosting and registration and websites

Continuous support and maintenance – a dedicated on-site helpdesk and central support centre for the fast resolution of IT issues at every level

Telephone PBX system – featuring conference calling, internal and external transfer and direct-dial number options

High specification digital telephones – all with speed dial, speaker, call pick-up, hunt groups, multiple-line capacity and caller ID

Call answering – calls answered in the client’s company name or as per their instructions by a nominated team member or through our switchboard

Audioconferencing – complimentary access to a secure and fully automated audioconferencing service

State-of-the-art technology makes it simple. You choose how you’d like your calls to be answered and how you want your messages handled.

34 35

Focused technology strategy to deliver leading business systems.

The focus of our IT service is simple: to provide the best possible business systems that are fast, effective and hassle-free and that enable our clients to achieve business success.

Our strength lies in our ability to buy and continually invest in technology services that are generally only available to the largest of enterprises – and to Regus customers of course!

Key elements of our strategy are:

Hassle-free IT servicesRegus delivers fully managed IT infrastructures that are secure, robust and flexible, with fast set-up, continuous support, maintenance and competitive pricing

Added valueWe create innovative applications that enable our clients, partners and team members to achieve more, and to benefit from cost efficiencies

Powerful protectionWe work with leading providers to ensure the highest levels of security and safety are in place to protect our clients’ business operations and privacy

Enhancing client satisfactionBy providing leading applications we enable the consistent delivery of high-quality customer service to clients worldwide

Preparing for tomorrow’s IT needsOur onward IT strategies not only meet, but set the pace in the development of workplace technologies

FlexibilityRemaining agile to meet the needs of our clients, partners and team members

Regus’ technology services are currently supported by over 150 people with more than 1,000 years of IT experience behind them.

IT and Telecoms IT and Telecoms

The Regus DifferenceDiscover the unique benefits of using Regus

Only at Regus

45 years of listening to our clients, improving and innovating means we understand, and can respond to the needs of businesses like yours better than anyone else.

38 39

We pride ourselves on having a reputation for attracting and retaining exceptional people – people who are success-orientated, spirited and driven to help others and themselves achieve more. Our customers tell us that our teams are our greatest assets, so it’s vital that we continue to attract top performers and nurture their careers.

Our team is your teamThe teams that support your business day-to-day are the lynchpin of our organisation. Centre Managers, Operations Managers and Customer Services Representatives – who all clearly demonstrate the Regus spirit of innovation and customer-centric values – are all ready to go the extra mile.

Centre ManagerThe Centre Manager manages the operational and front line teams in each location and is responsible for exceeding the expectations of our clients every day. Their commercial understanding, business acumen and knowledge of the local market make them a valuable asset to Regus and a useful contact for our clients.

Operations ManagerThe smooth running of each location is the primary concern of every Operations Manager. From the IT and telecoms system to mail sorting and staffing, Operations Managers ensure that everything is carried out to exacting standards and always has the clients’ needs at heart.

Customer Service RepresentativeAt the front line of our customer service team, our Customer Service Representatives provide a single point of contact for all client services. Responsible for guest welcomes, phone answering and business services, our Customer Service Representatives Team worldwide, are an extension of all of our clients’ teams.

Delivering a world-class business service through first-class people.

Our Team

Every single team member receives a tailored training programme designed to meet their individual needs.

Intensive induction programmesCentre teams take part in a three-week induction process with an assigned field coach to begin their first phase of on the job training.

School of Excellence – helping our people achieve moreOur teams regularly attend our long established School of Excellence, designed to improve customer service and communication skills and provide the latest thinking in how to manage business innovations at centre level.

Continuous training and developmentFurther training opportunities, tailored to an individual’s needs, are available in customer service, operations and sales management via our dedicated training time and the Regus On-Line Learning Institute (ROLI).

Because our people are at the heart of our business, it is vital that they are trained to the highest competency. We provide a career path designed to allow individuals to achieve their very best within Regus, whether they choose to stay close to home, or aspire to take advantage of our international locations.

When our team members go beyond their normal duty and deliver exceptional service or results, they are formally recognised and rewarded, both on a regional and global level.

Regions also run a Long Service Award programme, to recognise the continued and sustained commitment of our people to our company. Personal letters of merit from a line manager, the CEO or the board, to celebrate excellence are also an example of our approach to rewarding our people.

A strong commitment to equal opportunitiesWe recognise that the provision of equal opportunities and diversity in the workplace is not only good management practice, but it also makes sound business sense. Regus opposes all forms of unlawful and unfair discrimination and we have full board support to ensure that our policy to provide employment equality is strictly adhered to – irrespective of gender, marital or family status, religious belief or political opinion, disability, race or ethnic origin, nationality, sexual orientation and age.

Developing our most important assets.

Our Team

40 41

Our outstandingly high customer satisfaction rates, achieving 98% globally, is primarily due to our ability to add value through every point of contact. Our people within our business centres are key to this – consistently placing their clients’ needs foremost, with a genuine desire to fully contribute to their success. So much so, they are often viewed as a true and valued member of a client’s corporate family.

Listening to clients – understanding needsRegular customer satisfaction surveys ensure that we fully understand users’ needs, helping us to create new services that exceed customer expectations, encourage loyal support from companies and surpass competitors’ offers.

A workplace and beyondFrom the responses to our client gatherings and local events, we know the benefits of promoting networking in our locations. Clients exchange business knowledge, promote services to other clients and, in some cases, create joint ventures. Our productive environments reinforce clients’ cultures – and encourage a positive sense of belonging.

Get the most out of work with Regusn As we spend a third of our time at work, the team at Regus want you to enjoy it

n From a smiling, welcoming reception team to hassle free management of your surroundings, we’re here to help

n Enjoy water cooler moments with new contacts, networking breakfasts or other fun events hosted by us

n A happy team is a productive team... good for you and good for your business!

What makes a difference day-to-day.

Getting so much more Getting so much more

Regus has invested significantly in recent years to leverage the opportunities offered by our client base of over 500,000 companies. Through translating global scale into real local benefit for clients, we give them the tools to increase their profitability, productivity and professionalism.

All the power of a Fortune 500Whatever their size, our clients enjoy the buying power of a Fortune 500 company and benefit from our strong platform of negotiation. Regus Purchasing Group offers clients immediate access to tailored deals and savings on everyday business products from leading suppliers.

Powered by leading IT and telecoms expertsAs a massive buyer of technology, we are in a position to equip our locations with IT and phone services that are not generally accessible or affordable to anyone but large blue chip organisations. With Regus, you get these innovations too.

We are on-site and on the phone with support teams to take care of all of your technology needs and solve any IT and phone issues – no questions asked.

MyRegus.comThe recently launched myregus.com is an easy online portal designed to make managing your Regus account quick and simple.

Book meeting rooms and day offices, pay invoices and review services online.

Turning global scale into local benefit.

A network built to serve you wherever you do business locally, nationally or even globally.

OmanPakistanPanamaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussian FederationSaudi ArabiaSenegalSingapore

SlovakiaSouth AfricaSpainSwedenSwitzerlandTaiwanTanzaniaThailandTunisiaTurkeyUkraineUnited Arab EmiratesUnited KingdomUnited StatesVenezuelaVietnam

IndonesiaIrelandIsraelItalyJapanJordanKenyaKoreaLebanonLithuaniaLuxembourgMacauMalaysiaMaltaMauritiusMexicoMonacoMoroccoNetherlandsNew ZealandNigeriaNorway

CyprusCzech RepublicDenmarkDominican RepublicEgyptEL SalvadorEstoniaFinlandFranceGermanyGhanaGreeceGuatemalaHong KongHungaryIndia

Choosing where to locate your office is a big decision. Regus makes it easy, with a wider choice of top quality buildings than any other provider – and the added benefit of using so many others when you’re away from home.

AlgeriaArgentinaAustraliaAustriaBahrainBelgiumBrazilBulgariaCambodiaCanadaChileChinaColombiaCosta RicaCote d’Ivoire

42 43

Location, Location, Location

Champs Elysées, Paris Chiswick Park, London Chrysler Building, New YorkStadttor Medienhafen, Dusseldorf

Over 1,000 of the best locations in the world, risk free

With Regus, you have the unique flexibility to change your mind and relocate your office, whenever you need to, without penalty

n Currently downtown but need to be in the heart of the financial district? Move between any of our locations without fuss

n Bored with your commute? Move your office closer to home when you need to

n The project has moved to Paris? Be on the Champs Elysées at a moment’s notice

About RegusThe world’s leading provider of flexible workplaces

Regus at a glance

n Foundedin1989inBrussels,Belgium

n RegusisaFTSE250company,listedontheLondonStockExchange:RGU

n GlobalheadquartersinLuxembourg

n Has20millionsqftcurrentlyunderleaseacrosstheworld

n Currentlyemploysmorethan6,000peopleworldwide

n TheRegusnetworkownsandoperatesthethreemarket-leadingbrands:Regus,HQandStratisBusinessCenters

Regusistheglobalmarketleaderwithanunmatchedtrackrecordinprovidinginnovativeworkplacesolutionsforbusinesses.

Our five key guiding principlesFivekeyprinciplesunderpinourmissionandcharacteriseoursuccess.Thesehavebeenfundamentalinouruniqueapproachtoourbusinessandthatofourclients.

1Commitment to growing businessesWesupportandpromotecompaniesthatarethefutureofworldcommerce,especiallystart-upsandsmall,ambitiousyoungbusinesses

2 Global scope, local deliveryWeareaglobalbusiness,butweservecompaniesatalocal,national,aswellasataninternationallevel.Wecommittoprovidethemwithalloftheresourcestheyneed,wherevertheyrequirethem

3 World-class customer serviceAnticipatingandmeetingclients’needsisourprimeobjective;afterall,ourcustomers’successisareflectionofourown

4 IntegrityRegusaimstoleadwithintegrityandtooperateresponsibly,workingcloselywithallwhoweinteractwith–ourpeople,partners,stakeholders,communitiesandtheenvironment

5Promoting international businessBysupportingglobalbusiness,weaimtocontributetobothincreasedcommercialsuccessandenhancedglobalunderstanding

Our mission is to provide a world-class business service that is a driving force in changing the way people work.

46

Rightfromthestart,wehavebeenawarethattodelivertrulyworld-classbusinessservices,ourproductsmustdeliverthevaluesof:

Innovation and empowermentIn1989RegusCEO,MarkDixon,wasinahotelinBrussels.Hesawthatexecutiveswereusinghotelsasatemporaryoffice.Marksawanopportunitytocreatemoreprofessionalenvironmentstosupportmobileworking.Thisethosofinnovationisattheheartofourbusiness.Wearefirmlydedicatedtonotsimplymeetingthedemandsofmoderncompanies,butsettingnewstandardsinefficient,workplacesolutions.

Wetaketheresponsibilitiesandriskoffacilitiesandofficemanagementawayfromcompanies,freeingthemtoconcentratetotallyonwhatmattersmost–theircorebusiness.

Flexibility and choiceOurworldwideproductsandfacilitiesareunrivalled.Weofferflexibletermsandhigh-qualitylocations,productsandstate-of-the-artfacilitiesandfeatures–complementedbycosteffectivenegotiatedpricesthroughourmarket-leadingbrands.Thisenablesourcustomerstocapitaliseontheagilitytheyneedtomeetchangingmarketorindustryrequirements.Perhapsmostimportantly,theyonlypayforwhattheyneed,whenandwheretheyneedit.

Value and consistencyOurprimaryaimistoofferglobalconsistencyandservice.WestrivetocontinuallyprovideenhancedvalueandunmatchedbenefitsthatmakeRegusthenumberonechoiceforour500,000clientsworldwide.Guaranteeingconsistencyandqualityisattheheartofouroperationsrightacrosstheworld.

Expertise and experienceWithover45yearsofprovenexperience,continuousinvestmentinresearchanddevelopment,andanadmirabletrackrecordinattractingandretainingafirst-classworldwideteamofexpertsandprofessionals,Regusdeliversmarket-leadingservicesandawiderangeofproductportfoliosofoutstandingquality.

Centraltooursuccesshasbeenourabilitytoprovidevitalstrategicgrowthandglobalcoverage.Significantly,weenjoyastrongpresenceinnewandemergingmarketswherecustomersneedustobe,withtherightproductsthatourclientsrequiretomaximisetheirbusinessperformance.

47

An established company built from the ground up.

About Regus About Regus

1962OmniOffices,aprivatelyheldexecutivesuitescompanyisestablished,offeringshort-termflexibleofficesinNewYorkCity

1967ExecutiveAssistanceaddsofficestoitstelephoneansweringservicesonMarketStreetinSanFrancisco

1977ExecutiveAssistancerebrandsto‘HQtheHeadquartersCompanies’,openingacentreat44MontgomeryStreetinSanFrancisco

1978HQopensitsfirstfranchiseinMarinCounty,CA

1984HQembracesnewtechnologiesthatotherscannotafford–introducingfaxmachines,wordprocessors,copymachinesandtelephoneswitchesintoitsnowstate-of-the-artcentres

1985 – 1998HQenters22newcountriesfromGermanythroughtoLatinAmericaandAsia

HQbecomesafranchisednetworkthatgrowsfrom21to257centres

1989MarkDixon(RegusCEO)openshisfirstlocationinStephanieSquare,Brussels

1990‘SuitewithintheSuite’isbornatHQSanDiegoprovidinganalternativetoclientsversusmovingout

MarkDixonpurchasesRegusandcentresintheUK,DenmarkandFrance

1992RegusintroducestheVirtualOfficeproductintoallofits11centres

1994RegusentersLatinAmericawithitsfirstcentreinSaoPauloandhiresits100themployee

1996Regusopensanother36centresacrosstheworld

1997High-speedinternetaccessisintroducedtocentres–drivingnewrevenuestreamsandRegusemploysits500themployee

1998ReguslaunchesNetspace,providinganoutsourcedend-to-endbusinesscentresolutiontocorporations,hiresits1,000themployeeandentersAmericawithitsfirstcentrenearRedwoodShores,SiliconValley,California

1999HQGlobalWorkplacesreplacesOmniOfficesandHQBusinessCentreswithasinglebrandname

RegusentersAsiawithitsfirstcentreinBeijingandcelebratestheopeningofits200thcentreon245ParkAvenue,NewYorkHQacquiresaseriesofoperatorsthroughouttheUSA

2000VantaspurchasesHQGlobalWorkplacesandbecomesthelargestoperatorofbusinesscentresintheUSA

Regussignsadealtoopentheworld’slargestbusinesscentreinTeleportTowers,AmsterdamandcompletesasuccessfulIPOofferingontheLondonStockExchange

2001ReguspurchasesUS-basedStratisBusinessCentresandsignsa$40millioncontractwithCompaq

2002Regussignsa$142.5millionoutsourcingcontractwithNokiatohouse20%ofitsworkforceforfiveyearsanda$16millionoutsourcingcontractwithAgipKCOtohouse300peopleoverfiveyearsinHolland

2004RegusbecomestheleadingglobalworkplaceoutsourcingproviderfollowingtheacquisitionofHQ,thenumberonesupplierofofficeoutsourcingintheUSA.TheBusinessMeetingPlacesbrandislaunched

2005Arecordnumberofproductlaunches.Parttime,CubesandHotDeskallbecomenewadditionstotheofficesuiteofproductsandNetworkAccessislaunched–thefirstandonlymembershipprogramofitskind

2006RegusExpressconceptdevelopedintheUStoprovidedrop-infacilitiesinairportsfollowingacquisitionofLaptopLane.ManagedOfficeSolutions,afullyoutsourcedsolutionisdevelopedintheUK

2007PartnershipswithAmericanAirlinesandAmericanExpressdevelopedandlaunched.PrototypeRegusbusinessloungelaunchedinLondon.NewcountriesaddedincludePakistan,NewZealandandKenya

2008NetworkAccessisrelaunchedasRegusbusinessworldwithawholenewtierofproducts.RegusdevelopsitsDisasterRecoveryproductsuite

2009Reguscelebratestheopeningofits1000thlocationinMauritiusandopensinEstonia,OmanandSenegaltakingitto80countriesaroundtheworld

2010Reguslaunchesitsnetworkof14publicaccesstelepresencestudios,thefirstofitskind.IthitsthehighstreetwithretailpackssellinginstoresacrosstheUKandUSandlaunchestheRegusBusinessTrackerSurveyreportingbusinesstrendsseenamongstitsbroadcustomerbase

Setting the pace of change for over 45 years.

48 49

StephanieSquare,Brussels

About Regus About Regus

51

Joint environmental responsibilities.

The way people work can have a dramatic effect on the environment, and Regus is acutely aware of this. Accordingly, we have developed company-wide policies on environmental issues which have set new industry standards. For example, before we acquire property or explore a business partnership, we always assess the impact the project would have on the environment.

Working towards a greener environmentEach of our locations operate a recycling and energy waste reduction policy. We liaise closely with property owners and our clients to ensure that any recyclable waste from our operations – from waste paper to print and toner cartridges – is collected and recycled. By encouraging our clients to recycle just 30% of their waste paper, 177 tonnes of recycled material a year can be produced.

We aim to ensure that the furniture and fittings in your office are made from sustainable sources and as we only use suppliers who are energy-efficient and green, that means so do you. Also, wherever possible, we ensure that lighting, heating and air conditioning meet energy conservation standards, and that non-core items or equipment are timed to switch off automatically.

You’re helping the planet just by being here... keep up the good work!

We make it easy for you to be kind to the environment

n You can contribute – our clients annually recycle 250,000 print cartridges and 177 tonnes of paper

n You can utilise our videoconferencing facilities to reduce your carbon footprint by limiting the need to travel to meetings

n We aim to ensure that the furniture and fittings in your office are made from sustainable sources

n As we only use suppliers who are energy-efficient and green, that means so do you

Inspiring innovation – new start-up grantsTo date, Regus has helped to launch more than one million new start-ups across the world. By any measure, it’s a remarkable achievement. To celebrate this landmark, selected new start-ups choosing to launch their business with Regus will be able to apply for a grant designed to help them with the provision of space or services at a reduced cost.

Reducing wasteWe recycle 250,000 print cartridges and 177 tonnes of paper each year

Giving Back

50

We believe that every business has a duty towards the local communities in which they operate. Through active involvement and contributions by our staff, clients and partners, Regus raises money which is then distributed annually to nominated charities in every location. This ensures that our policy of ‘acting globally, but thinking locally’ is met.

As a Regus customer, there are many charity fund raising events for you to take part in, from a testing triathlon in support of Make-A-Wish foundation to Jeans for Genes Day raising money for the DebRA charity. There are many events taking place in our locations each year. Keep an eye out for the next opportunity to get involved... are you ready to do your bit and give a little back?

Donating facilities and spaceWhere possible, support is also given to our chosen charities through the provision of space free-of-charge, either for administrative purposes or fundraising events.

Pajama Party, a charity devoted to providing clothes to underprivileged children, benefitted in this way. Facing a crisis in being unable to re-house their operations team at short notice, space was offered in one of our downtown centres in New York.

The team at the Regus business centre in Warrenville in suburban Chicago recently donated furniture to the Autism Training Center at Giant Steps, Illinois. The organisation had just leased a 70,000 square foot facility nearby and had no budget to furnish the space.

These are just a couple of examples of the way Regus continues to support the communities in which we work and implement our social responsibilities.

Regus and our clients jointly supporting local communities.

Giving Back