corporate performance scorecard quarter 2:...

Corporate Performance Scorecard Quarter 2: 2013/14

Dated: 17th January 2013

Prepared by the Peformance and Intelligence Team

2

Key to Report Layout, Colours and Symbols

Lead

Directorate Council Objective

Measure or actions to achieve

objective

Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better) Target

Baseline

2010/11

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2 v

qtr 1) Commentary on Progress Qtr 2

Chief Executive's

Office

Reduce People living

in Poverty

Composite measure of 5 households in

poverty indicators

1. Households receiving out of work

benefits,

2. Households receiving working tax

credits,

3. Households receiving housing benefits,

4. Low Income (<£10k) households,

5. Households in fuel poverty.

Annual Figure should

reduce

To be better

than baseline 48.1 46.8 47.1

There has been a slight decrease in performance this quarter compared to Q1

following an increase in the number of housing benefit claimants from 32,370 to

32,600. There are no changes to any of the other measures contained within

this objective. Cabinet considered a progress report on the Anti-Poverty Strategy

in June and requested a refreshed implementation plan be developed - work is

now well progressed on this.

As the benefit related measures will be impacted by/are subject to change

under the developing Welfare Reform programme, work is underway to develop a

new set of performance indicators which are better able to assess performance

and the actual impact the Council is having on reducing levels of poverty.

Customer Perspective - A Thriving EconomyPerformance over 2012/13

The Scorecard Perspective and

Council Aspiration

The measure

Latest figure for the measure

Latest commentary explaining the performance of the measure and any actions taking place to address under or over performance

KEY to RAG

Performance by quarter - colour indicates how the measure is progressing against its target

Red = 5% worse than the target (urgent action required to improve performance)

Amber = between 0.01% and 4.99% worse than target (some action required to improve performance)

Green = on target or better than target (no action required)

Target for the

measure

Direction of Travel arrows indicates whether performance has gotten

better worse stayed the same since the last quarter

The Council objective which

contributes to this scorecard

The starting

figure for the

measure.

Good

performance is

indicated by

sustained

improvement

on this figure

over time

Corporate Performance Scorecard 3

Lead Directorate Council Objective Measure or actions to achieve objective

Frequency of

measure

Good

Performance (is

bigger, smaller or

to plan better) Target

Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against target

Quarter 2

Performance

against target

Direction of

Travel (qtr 1 v

qtr 4)

Direction of

Travel (qtr 2 v


Chief Executive's

Office

Reduce People living

in Poverty

Composite measure of 5 households in

poverty indicators

1. Households receiving out of work benefits,

2. Households receiving working tax credits,

3. Households receiving housing benefits,

4. Low Income (<£10k) households,

5. Households in fuel poverty.


reduce

To be better

than baseline 48.1 49.1 36.8 30.8 31.5

Performance has fallen from quarter 1 (30.8) due to an increase in the number of

families in receipt of child & working tax credits – an increase of 700 from 34,800 in

December ’12 to 35,500 in April ’13.

Chief Executive's

Office

Reduce Children

living in Poverty

Composite measure made up of 4

individual child poverty indicators

1. Proportion of children living in poverty,

2. Children living in households on out of

work benefits,

3. Children eligible for free school meals,

4. take up of free school meals.

AnnualFigure should

increase

To be better

than baseline 36.4 36.2 37.5 32.9

No change in

data n/a n/a

Performance remains the same (no change in data).

As indicated in the previous quarterly report, the definition of Free School Meals is

changing which will impact on how this indicator is measured in future.

The new definition has not yet been released by the Department for Education

however pending finalisation and roll out of the Universal Credit.

Consequently a revised baseline will be calculated and reported in the future.

Environment Connecting Cumbria

Programme Connecting Cumbria Programme Quarterly

Green indicates

good performance

Green

The successful

delivery of

superfast

broadband

strategy for

Cumbria

n/a Amber Amber na Amber n/a n/a

Amber rating is based on current issues relating to the projected ERDF under claim

and the possible impact on funding.

Deployment phase is now underway. First Cabinet Launch on 2nd October was

successful with good press and TV coverage of the event. A further six cabs were

announced the same week and orders are being placed.

2013/14

Customer Perspective - A Thriving Economy2013/14


Lead

Directorate Council Objective Measure or actions to achieve objective

Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 1 v

qtr 4)

Direction of

Travel (qtr 2 v


Children's

Services

Reduce the number

of first time entrants

to the criminal

First time entrants to the Youth Justice System

aged 10-17 (rate per 100,000)Quarterly

Figure should

reduce 1170

1015Qtr 4

2011/12

987 432 402 3 month lag n/a

This indicator is presented as a number and as a rate per 100,000 (in Cumbria we

have approximately 45,000 young people who could technically be subject to the

Youth Offending Service) rather than the actual number of young people who

became first time entrants.

In the financial year 2012-13, the actual number of first time entrants was 177

which is a reduction of 201 (from 378) in the previous financial year.

As can be seen, there has been a reduction in first time entrants, this remains a

strong area of performance. Data is presented 3 months in arrears, (as it has

been, under national guidance, since it became a performance measure).

Children's

Services

More Children Safe

at Home

Percentage of children subject to a child protection

plan for a second or subsequent time within 2 years Quarterly

Good performance

falls in line with

comparator

authorities

5%-10% 10.70% 10.70% 8.30% 10.40% 9.70% n/a n/a

We currently measure the number of children who are subject to a child protection

plan for a second or subsequent time within 2 years because it can be an indicator

of ineffective intervention and planning. Performance continues to be at the top

end of the target range (which is between 5 and 10%) and we are working to

move toward the lower end of the target. Currently approximately 25% of the

current cohort is 2 large families. Of the 412 children who became the subject of

a child protection plan during the year, 40 had had a previous plan within the last 2

years.

A case-by-case understanding and approach will help inform and target actions to

reduce the number of children subject to a child protection plan for a subsequent

time in 2 years. An audit of cases where this is the case will assist in finding the

cause.

Children's

Services

More Children, Young

People and Families

receive swift timely

access to the service

they need

Children looked after per 10,000 population aged

under 18Quarterly

Figure should

reduce 60.0 53.0 63.0 65.9 66.5 65.4

The number of Looked After Children is down over the quarter (from 635 to 618),

as is the rate (from 66.5 to 65.4). Nationally, the number of children looked after

is increasing by 2.7% per annum. In Cumbria's near neighbour comparator group,

the number of looked after children increased by 6% between April 2012 and

March 2013. Of the 11 local authorities in the comparator group, Cumbria's rate

of increase was the 5th lowest.

As a result of management action the number of children entering the care system

has reduced. In 2012-13, 255 children started to be looked after; in the first 6

months of 2013/14, 100 children became looked after. This has been achieved by

the introduction of a Central Gateway Panel (now Legal and Placement Panel) to

which all requests that children should become looked after are discussed;

previously the decision was made within the Districts. Panel data shows that not

all requests are agreed and alternative 'edge of care' provision has been offered.

In addition, we are working to ensure that children remain in the care system only

as long as appropriate for their needs and actions are in place to increase the

number of adoptive families, encouraging application by long term carers for

sharing parental responsibility with birth parents via application for a Special

Guardianship Order, and ensure timely progression of Care Plans. This is being

managed through a new Placement Tracking Panel, which is challenging care

plans for children to ensure where children can exit care do so in a timely way.

Safer and

Stronger

Communities

A County with low

level crime and

disorder

People agree the Council and police are dealing

with anti-social behaviour and crime issues in

Cumbria

QuarterlyFigure should

increase

To be better

than baseline 49.9% 60.3% 65.5% 65.5% 65.8%

The latest performance figure for Cumbria, ranks us as top when compared to our

most similar areas. We have consistently performed well in regard to this

indicator, performance driven by consistently low levels of crime, and a focus on

partnership working.

2013/14

Customer Perspective - A Great Place to be a Child and to Grow Up2013/14


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 1 v

qtr 4)

Direction of

Travel (qtr 2 v


2013/14


i) Breastfeeding - initiation 68.0% 67.7% 66.8% n/a n/a n/a

ii) Breastfeeding prevalence at 6-8 weeks after birth 33.5% 30.6% n/a n/a n/a n/a

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 2 –

Children and Young

People'

Smoking status at time of delivery (child birth) QuarterlyFigure should

reduce14.8% 16.1% 15.1% n/a n/a n/a

There is no update on the national data. However, the Cumbria smoking

cessation figures continue to indicate a reduction in smokers and this has been

complimented in October with the Stoptober campaign.

i) Excess weight in 4-5 year olds 24.0% 24.8% 24.1% n/a n/a n/a

ii) Excess weight in 10-11 year olds 35.6% 36.1% 35.7% n/a n/a n/a

The national measurement will take place again this year. Additional planning

meeting to confirm the feedback from the measurements are taking place in

November.

The national breastfeeding data is not available. However, workshops have taken

place to progress this work stream.

Data in Qtr 3

Data in Qtr 3

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 2 –

Children and Young

People'

Data in Qtr 3

Data in Qtr 3

Quarterly

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 2 –

Children and Young

People - Prioritise

lifestyle improvement,

particularly around

obesity

AnnualFigure should

reduce

Figure should

increase

Data in Qtr 3



Frequency of

measure

Good Performance

(is bigger, smaller

or to plan better) Target

Baseline

2010/11

2011/12

Performance

2012/13

Performance

2013/14

Performance

against target

Direction of

Travel (11/12

v 10/11)

Direction of

Travel (12/13

v 11/12)

Direction of

Travel (13/14

v 12/13) Commentary on Progress Qtr 2

Achievement gap between pupils eligible for free

school meals and their peers - Key Stage 222.2% 23.2% 22.2% 20.0% Data in Qtr 3 na Data for this indicator will be available in Quarter 3.

Achievement gap between pupils eligible for free

school meals and their peers - Key Stage 431.7% 40.2% 31.30% 35.7% Data in Qtr 3 na Data for this indicator will be available in Quarter 3.

05 year olds - to achieve at least 78 points across the

early years foundation stageAnnual (Academic)

Figure should

increase 52.0% 48.7% 50% 61.0% 50.0% na

Following a national independent review of the Early Years Foundation Stage

(EYFS), a new Profile was published for implementation for the 2012/13

academic year. The new Profile made changes to the way in which children

are assessed at the end of EYFS and requires practitioners to make a best-

fit assessment of whether children are emerging, expected or exceeding

against each of the new 17 early learning goals. The new measurement

scales are very different to the previous Profile's 117 point scale and the

number of early learning goals has been reduced. This has led to a break in

the time series as the results are not comparable between 2012 and 2013.

Last years' significant rise (2012) brought us just in line with the national

average. Early indications are that, under the new national measurement for

a good level of development, Cumbria has maintained this progress and

remains just slightly below the national average (52.0%).

Early years development is now a central part of our developing School

Improvement Strategy and planning with the Cumbria Alliance of System

Leaders.

11 year olds - achieve level 4 or above for English and

Maths at Key Stage 2Annual (Academic)

Figure should

increase 75.0% 75.0% 76% 75.0% 77.0% na

In 2013, a new test on English grammar, punctuation and spelling was

introduced for all pupils following a pilot in 2012. As a result, figures for

overall English and mathematics combined have been removed and switched

to focus on attainments in the reading test, maths test and writing teacher

assessment. Therefore, the results are not comparable to previous years

prior to 2012. The baseline shown is 2012/13.

There has been an improvement on performance (from 75.0% to 77.0%)

which is slightly above the national average of 76.0%.

16 year olds - achieve A*-C grades at GCSE

(equivalent) including English and MathsAnnual (Academic)

Figure should

increase 56.1% 55.5% 57% 56.1% 56.3%

At Key Stage 4, Cumbria has maintained its overall level of attainment for 5+

A*-C GCSEs.

Early school reported attainment results for GCSE indicate that there are

possible 3 schools below part of the floor target. The Learning Improvement

Service have 'RAG' rated and identified schools where there is need for

support and improvement and there are action plans in place where there are

cause for concern.

Children's

Services

Remove the gaps in

achievement between

vulnerable groups and

their peers

Customer Perspective - A Great Place to be a Child and to Grow UpPerformance 2010/11 to 2013/14

Children's

Services

Increase achievement

of 5, 11 and 16 years

old

Annual (Academic) Figure should reduce


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better)

Target

2013/14

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2

v qtr 1) Commentary on Progress Qtr 2

Children's

Services

Deliver the OFSTED

improvement

programme

Early Help

Rate of Common Assessment Framework opened

per 10,000 population

(year to date)

NEW INDICATOR THIS QUARTER

Quarterly

(Year to Date)

Figure should

increase

19.8

(qtr 2 2013/14)8.00 12.40

Commentary

There were 84 CAFs opened in the first quarter to June 2013 (8 per 10,000

population). In the six months to September there were 130 (12.4 per 10,000).

So although the rate has increased for the latest quarter, the performance falls

short of the target of 19.8 per 10,000.

Action

1. Further progress and implement multi agency strategy.

2. Recruit to key posts to drive this forward.

3. Further develop performance monitoring and audit of this area of activity.

4. Further develop Triage role and role of new Senior Manager for Children and

Family Support in order to adopt a demand management led approach to the

child’s journey in conjunction with other key areas of the improvement plan.

Children's

Services

Deliver the OFSTED

improvement

programme

Looked After Children Statutory Visits within

Timescale


Monthly

(snapshot)

Figure should

increase 100.0% 77.0% 99.4%

Commentary

We have maintained improvement in this area over the last 3 months (July

99.4%, August 99.2%), this is as a direct result of concerted management

efforts, the introduction of team scorecards and daily/weekly reportinng of

performance.

Hypothesis

The continnued achievement of this level of performance is evidence of the

commitment of frontline managers and their staff to strengthening core aspects

of their professional task.

Action

1. Maintain our commitment to audit.

2. Continue to further develop teams scorecards so that a full range of activity is

captured, review the current content and format to ensure that it continues to fit

with service requirements,

3. Continue to develop a culture of commitment on the basis of a team

approach.

Children's

Services

Deliver the OFSTED

improvement

programme

Child Protection Statutory Visits within Timescale


Monthly

(Snapshot)

Figure should

increase 100.0% 66.3% 98.0%

Commentary

Over a 3 month period we have maintained an upward trend (July 95.1%,

August 94.6%). This has been achieved by concerted management oversight

and support, the use of daily/weekly reporting and the introduction of team

scorecards.

Hypothesis

The continued achievement of this level of performance is evidence of the

commitment of frontline managers and their staff to strengthening core aspects

of their professional task.

Action

The quality of child protection statutory visits is being audited to ensure that the

content of such visits is linked to progressing the child protection plan. Once we

are satisfied that the level of performance is sustainable we will further shift to

focus on the quality of practice.

Children's

Services

Deliver the OFSTED

improvement

programme

Looked After Children Reviews within Timescale


Monthly

(Snapshot)

Figure should

increase 85.0% 76.5% 76.0%

Commentary:

This is a new indicator, and measures performance against the national criteria.

A review should take place within 20 working days of a child starting to be

looked after, a further review within 3 months of the first review and subsequent

reviews should be held at intervals of no less than 6 months

Hypothesis:

Clear rationale for the lateness of the CLA reviews - to facilitate family

participation.

Action:

This activity is part of the priority areas for the service.

2013/14



Lead


Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better)

Target

2013/14

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2


2013/14


Children's

Services

Deliver the OFSTED

improvement

programme

Child Protection Reviews within Timescale


Monthly

(Snapshot)

Figure should

increase 92.5% 93.0% 88.9%

Commentary:

The figures for this indicator have been displaying a worsening trend for the last

3 month, and this is particularly evident in Allerdale & Copeland.

Hypothesis:

Figures for numbers of review conferences recorded are likely to be an

understatement of actual numbers due to delays in recording.

Action:

1. ICS record to be checked to as certain cause of misrepresented data.

Children's

Services

Deliver the OFSTED

improvement

programme

Percentage of children subject to a child

protection plan for a second or subsequent time

within 2 years

(Reported as part of the Make Children Safe at Home

Council Plan Priority)

Quarterly

(rolling 12 months)In line with target 5%-10% 10.4% 9.7% n/a

Commentary

We currently measure the number of children who are subject to a child

protection plan for a second or subsequent time within 2 years because it can be

an indicator of ineffective intervention and planning. Performance continues to

be at the top end of the target range (July 10.5 and August 8.7) We are working

to move toward the lower end of the target. Currently approximately 25% of the

current cohort is 2 large families. Of the 412 children who became the subject of

a CP plan during the year, 40 had had a previous plan within the last 2 years.

Hypothesis

This remains one of the key indicators and areas of scrutiny and further

investigations are taking place to understand why children become subject to a

second or subsequent child protection plan. A case by case understanding and

approach will help inform and target actions to reduce the number of children

subject to CPP’s for a subsequent time in 2 years.

Action

1. Audit a selection of cases where children are subject to a child protection plan

for a 2nd or subsequent time within 2 years to find the cause.

NB. We are currently revising this indicator as we align our dataset with the North

West/Herd dataset.

Children's

Services

Deliver the OFSTED

improvement

programme

Percentage of referrals which are repeat referrals


Quarterly

(Year to date)

Figure should

reduce22.5% 27.1% 27.5%

Commentary

The percentage of referrals which are repeat referrals has increased slightly

from 27.1% in quarter 1 to 27.5% this quarter, where lower is better. The

national figure for 2011/2 was 26.1% and the figures for our statistical

neighbours in 2011/12 was 21.8% the North West average for 2011/12 was

26.4% and our target for 2013/14 is 22.5%.

Hypothesis

As the new Triage arrangements and the impact of referral thresholds,

developments of CAF/Early help, single assessment bed in, alongside

further programs in other key areas we expect to see the re-referral rate fall.

However at present it is confirmation of weaknesses in other parts of the

process and system.

Action

1. In relation to step down we have identified changes to recording and tracking

in order that we can monitor step down referrals that result in re-referrals.

2. Engaging with partner agencies and CAF implementation.

3. On-going review of the Triage service and business systems.

4. As a result of change in senior line management, further review and develop

Triage arrangements.

5. A cross‐service audit group of Triage Managers, CP Managers and C&FS

Managers will continue to meet twice a month to look at cases progressing

through Triage & into CP/C&FS Teams and continue to investigate reasons for

re-referral.


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better)

Target

2013/14

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2


2013/14


Children's

Services

Deliver the OFSTED

improvement

programme

Section 47 Timeliness (child protection enquiry

within 6 days)


Quarterly

(Year to date)

Figure should

increase 85% n/a This measure will be reported in quarter 3

Children's

Services

Deliver the OFSTED

improvement

programme

Percentage of Social Work workforce covered by

agency staff


Monthly

(Snapshot)

Figure should

decrease

Below national

average of

10%

no data 9.3% n/a

Commentary

Our current position shows that we have 17 agency staff, this equates to 9.3% of

the social worker workforce. This figure is now below the national average of

10%. Out of the 17 agency staff there are 11 covering long term sickness and

maternity. There are 9 vacant posts of which 6 are covered by agency staff. The

remaining 3 are due to be filled through recruitment following disclosure and

barring and reference checks which are in their final stages.

Hypothesis

The percentage of social work vacancies covered by agency staff has reduced,

this is largely due to our rolling recruitment campaign.

Action

1. To continue recruitment to vacant social worker posts; there were two further

recruitment panels in October 2013.

Children's

Services

Deliver the OFSTED

improvement

programme

Initial Child Protection Conferences within

timescales


Quarterly

(Year to date)

Figure should

increase 100% 55.7% 49.5%

Commentary

There is evidence of a continued decline in this area, the overall decline

appeared to be reversing between July (40.2%) and August (58.7%). However,

in September (43.3%) it declined significantly. There has been an overall decline

of 6.2% between quarter 1 and quarter 2. In September, 38 initial child

protection conferences were held late: 5 conferences were rearranged because

the family was unable to attend or circumstances had changed, 2 conferences

did not take place due to there being no chair available, in 1 case there was no

allocated social worker, 3 were delayed by the unavailability of another key

agency, and for the remaining 27 the operational team hadn’t informed the CP

administrators of the need for a conference with an invite list and/or the section

47 hasn’t been completed and signed off by a manager within the specified

timescales.

Hypothesis

There has been an increase in the number of conferences and a decline in the

percentage being held within the required timescale. The IRO service continues

to operate under capacity/high percentage of interim staff. There have been

difficulties booking conferences in the South of the county due to a lack of

business support staff and the need for operational managers to be more

selective in identifying those cases which require an ICPC.

Action

1. Reduce the number of provisional bookings to free up capacity.

2. Strengthen operational managers decision making and judgement at an

earlier stage.

3. Resolve business support issues in the South of the county.

4. Maintain the focus on the current Team Performance Management Scorecard

as a priority.

Children's

Services

Deliver the OFSTED

improvement

programme

Child Protection Conference Reports Shared

within 2 days of the conference


Quarterly

(Year to date)

Figure should

increase 50% n/a This measure will be reported in quarter 3

due quarter 3

due quarter 3


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better)

Target

2013/14

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2


2013/14


Children's

Services

Deliver the OFSTED

improvement

programme

Percentage of Looked After Children participating

in their reviews


Monthly

(Snapshot)

Figure should

increase 91.0% 86.3% 85.0%

Commentary:

The service continues to work with children and young people to encourage their

attendance and partcipation at reviews. This is a top priority for social work staff

and IROs to ensure children and young people and their families engage in

reviews. The IRO meets with a child prior to the review taking place and ensures

as a minimum the voice of the child is heard in the review.

Hypothesis:

Improvement will require a more creative approach to engage with children and

young people in order to make the percentage increase in active partcipation to

improve performance.

Action:

Working with the Access/Engagement Team (AET) and the Children in Care

Council (CiCC ) to develop more ways to increase attendance and partcipation,

for example, the use of information technology (e.g. video link), coaching of

children and young people in non anxiety provoking environments to develop

their confidence to co chair their own reviews. A definitive action plan will be

developed following consultations with the AET and CiCC.

Children's

Services

Deliver the OFSTED

improvement

programme

Percentage of Looked After Children Adopted

during the year who were placed for adoption

within 12 months


Quarterly

(Year to date)

Figure should

increase 78% 83.3% 75.0%

Commentary

Quarter 2 shows an 8.3% decline in our performance in this area, but we are still

performing well in comparison to the national figure (72.4%). The Adoption

service is actively recruiting placements for the increased number of babies and

young children with a plan for adoption. The new team being established in

October 2013 using our Adoption Reform Grant has a main focus of moving

children on to adopters quickly, where this is the plan. This will be achieved by

earlier identification of children (some pre‐birth), targeted recruitment of carers,

and very proactive Family Finding for all children waiting. The establishment of a

dedicated Family Finder post will be key in this process.

Hypothesis

We are performing well against national data. The new team should improve

this performance even further. This will ensure that children are placed quicker

and also enable us to meet the 26 week Public Law Outline (PLO) timescale.

Action

1. Implement strategy, in particular around the recruitment of new adopters.


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better)

Target

2013/14

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2


2013/14


Children's

Services

Deliver the OFSTED

improvement

programme

Number of Young People held in Police Custody

Overnight


Quarterly

(Year to date)

Figure should

decrease 0 na 13 na

Commentary

There have been 13 cases of overnight remands in police cells from 1 April 2013

to 30 Sept 2013. Of these, the Emergency Duty Team were requested by police,

in line with PACE S386 expectations, to provide alternative accommodation in

85% of the cases. There was a distinct rise of cases in September with that

month alone accounting for 5 of the 13 for the whole 6 months.

Hypothesis

In many of the cases, the reasons for denial of bail by the Police are clearly

understandably (nature of offending history/ risk of further offending/ nature of

current offence). Whilst a number of authorities can respond to overnight

requests (including secure), over the years in many authorities this has been a

significant challenge, and is compounded by the fact that in the majority of those

held in police cells have a substantial history of commiting crimes and complex

needs which can mean access to accommodation at short notice is highly

challenging. We recognise that a proactive approach to this issue is required, an

initial meeting of key agencies has been held in order to develop a

commissioning strategy .

Action

As there is a level of detail and evidence base from which to progress this

issues, further work with Children’s Services and the Police will now move

forward in line with the action plan. Meetings within the Directorate, and with

Police colleagues are scheduled for October and November to further progress

this.

Specific:

Multi‐agency scoping activity is underway, interviews with young people and to

research models which have been successful in other Local Authorities.

Children's

Services

Deliver the OFSTED

improvement

programme

Looked After Children with 3 or more placements

in the year


Quarterly

(rolling 12 months)

Figure should

decrease8.0% 8.8% 7.3%

Commentary

The percentage of LAC with 3 or more placements in the year has decreased

from 8.8% in quarter 1 to 7.3% this quarter, where lower is better. The national

figure for 2011/2 was 11% and the figures for our statistical neighbours in

2011/12 was 11.4%, the North West average for 2011/12 was 9.3% and our

target for 2013/14 is 8%.

Our performance is better than national and fluctuating around target however

we are seeking to drive further improvements.

Hypothesis

We recognise in order to maintain and improve this good level of performance

we need to implement our sufficiency duty successfully.

Action

1. We are currently revising our sufficiency audit which will inform a refresh of

our Better Placements Action Plan to ensure the right children are in the right

placements.

2. In the shorter term the placement panel is working to avoid drift and ensure

clear plans are in place.


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller

or to plan better)

Target

2013/14

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 2


2013/14


Children's

Services

Deliver the OFSTED

improvement

programme

Care Leavers in Suitable Accommodation


Quarterly

(rolling 12 months)

Figure should

increase90% 83.8% 88.9%

Commentary

This is a good level of performance and is an improving position (July 88.2%

and August 88.6%). In September there were 36 care leavers of which 32 were

in suitable accommodation. 4 young people continue to occupy a choice or

preference for their current accommodation. There is evidence we are

maintaining a strong position across comparators (National 88%, Statisical

Neighbours 88%).

Hypothesis

We need to develop a broader range of available accommodation with the right

level of support for care leavers.

Action

1. A group has been commissioned to develop a partnership strategy in order to

develop the range of accommodation provision.

2. A Temporary post to develop such provision has been made permanent.



Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against target

Quarter 2

Performance

against target

Direction of

Travel (qtr 1

v qtr 4)

Direction of

Travel (qtr 2


Adult and Local

Services

Reduce Council

supported permanent

admissions of adults

to residential and

nursing care

Council supported perrmanent

admissions of adults to residential and

nursing care, per 1,000 population


reduce

To be better

than baseline 2.15 1.96 1.94 1.99 2.10

The number of admissions of both older and working age adults has increased

since the previous reporting period. The Directorate had 849 admissions to long

term residential care between October 2012 and September 2013 which is an

increase on the 749 admissions for the same period the year before.

Investigations of individual cases is pointing to several possible explanations, for

example people who have financially supported themselves now seeking pick up

funding, issues around hospital discharges and potentially nursing care being used

for palliative and respite reasons. Operational County Managers are working with

District Leads and NHS colleagues to put measures in place to reduce these

pressures in the long term.

Adult and Local

Services

Increase the number

of people in receipt of

self-directed support

Social care clients receiving self-directed

supportQuarterly

Figure should

increase

To be better

than baseline 34% 46% 54% 52% 50%

Performance against this measure has deteriorated slightly since Q1. The new pre

paid card is currently being implemented. The new cards allow people to

personalise their support without the administrative responsibilities that go along

with having a separate bank account for receiving social care funding. It is

anticipated that the roll out of the cards will mean that direct payments are a more

attractive prospect for many service users and this will have a positive effect on

this indicator.

Life expectancey at birth - Male

(3 year average)78.9 78.3 78.7 n/a n/a n/a

The overall life expectancy at birth for males has increased by 2.9yrs over the past

decade. Cumbria is above the regional average (77.4) and below the national

average (78.9). The target is based upon the national average.

Life expectancey at birth - Female

(3 year average)82.9 82.0 82.2 n/a n/a n/a

The overall life expectancy at birth for females has increased by 1.7yrs over the

past decade. Cumbria is above the regional average (81.5) and below the national

average (82.9). The target is based upon the national average.

Chief Executive's

Office

Work with partners to

deliver priority actions

in the Cumbria JSNA

and Health and

Wellbeing Strategy

under the Health

Inequalities ambition

Overall premature mortality

(Age standardised rate of mortality from all

causes in persons less than 75 years per

100,000 population)


reduce 275

277

(2011/12)277 n/a n/a n/a

Cumbria is ranked 76th out of 150th local authorities (1st=best) for overall

premature deaths. The total premature numbered 5,283 (Cancer 2,189 - 73rd/150 .

Heart Disease Stroke 1,248 - 75th/150. Lung disease 489 - 70th/150 . Liver

disease 230 - 48th/150.). The target is based upon moving Cumbria from red to

amber in the national rakings.

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 1-3'

Smoking prevalence - adults (over 18) Annual Figure should

reduce 20.0% 19.9% 21.7% n/a n/a n/a

There is no update on the national prevalence data. However, the Cumbria

smoking cessation figures continue to indicate a reduction in smokers and this has

been complimented in October with the Stoptober campaign.

Successful completion of drug treatment:

i) opiate users6.5%

6.4%

(2011/12)6.4% n/a 5.2% Data qtr 3 n/a n/a

Successful opiate completions have risen for the second month in a row. Obviously

we are still some way off the desired position but the direction of travel is right.

Rates of representation for opiate users however are also increasing.

ii) non-opiate users 33.0%32.8%

(2011/12)32.8% n/a 27.9% Data qtr 3 n/a n/a

There has been a steady decrease in non-opiate successful completions. Rates

are below the desired level – top quartile for cluster. Discussions are on-going with

the service provider.

Take up of NHS Health Checks

Programme i) offered

10%

(qtr 2)0.5% 14.7% n/a 6.4% 12.8% n/a n/a

For Q2 Cumbria has once again exceeded the national target of 5% ‘offers’ by

achieving 6.4%.

and ii) take-up 51.5% 100.0% 46.7% n/a 45.0% 45.0% n/aTake up of Health Checks remains similar. Work continues with GP and

Pharmacists to improve this measure.

2013/14

Customer Perspective-An Independent and Healthy Life

Chief Executive's

Office

Work with partners to

deliver priority actions

in the Cumbria JSNA

and Health and

Wellbeing Strategy

under the Health

Inequalities ambition

Annual

Achieve ambitions

under Health and

Wellbeing strategy

Quarterly

Chief Executive's

Office

Figure should

increase

2013/14

Figure should

increase

Annual Data

Annual Data

Annual Data

Annual Data

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 1-4'

Figure should

increase

Quarterly



Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against target

Quarter 2

Performance

against target

Direction of

Travel (qtr 1

v qtr 4)

Direction of

Travel (qtr 2


2013/14

Customer Perspective-An Independent and Healthy Life2013/14

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenges 2 & 4'

Hospital admissions due to alcohol QuarterlyFigure should

reduce 14,700 12,454 13,710 n/a n/a n/a

The national quarterly data is not available. Work is underway progressing the

Alcohol Strategy for Cumbria with partners.

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 4'

Suicide Rate

(per 100,000 population)Annual

Figure should

reduce 9.2

9.47

(2009-11)n/a n/a n/a n/a

There is a suicide report underway to understand the trends and details of this data

to inform the commissioning in the future.

Chief Executive's

Office

Achieve ambitions

under Health and

Wellbeing strategy

'Challenge 1'

Lead workplace health initiatives Quarterly Figure should

increase 10 new 1 n/a n/a n/a Workplace initiatives are being discussed for implementation.


Frequency of

measure

Good

Performance (is

bigger, smaller or

to plan better)

Target qtr 2

2013/14

Baseline

Quarter 2

2012/13 2011/12 2012/13

Quarter 1

Performance

against target

Quarter 2

Performance

against target

Direction of

Travel (Qtr 1

Actual v Qtr 1

baseline)

Direction of

Travel (Qtr 2

Actual v Qtr 2

baseline) Commentary on Progress Qtr 2

Total number of accidental dwelling fires

per 10,000 dwellingsMonthly

Figure should

reduce year on

year

5.4 6.2 10.6 11.9 2.4 5.3

Total number of accidental dwelling fires Monthly

Figure should

reduce year on

year

119 146 252 284 58 117


Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Direction of

Travel

2012/13 Commentary on Progress Qtr 2

Adult and Local

Services

Help to improve

people's quality of life

Reported social care related quality of life

survey (expressed as a score out of 24 and

taken from the National Annual Adult Social

Care)

AnnualFigure should

increase

To be better

than baseline 19.5 19.3 19.6

Performance between 2011/12 and 2012/13 has increased slightly, this means that

people in receipt of a social care service in Cumbria who were surveyed reported

an increase in their quality of life

Data in Qtr 3

Period actual compared to same period actual last year as baseline. Accidental

dwelling fires have thus far been well below the number of 2012-13, and

comfortably below target. Barrow and Carlisle localities are running above target,

whereas Kendal and Workington are running under target.

Safer and

Stronger

Communities

Fewer Fires

Data in Qtr 3

Annual Data


2013/14


Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

Quarter 1

2012/13 2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (Qtr 4

Value v Qtr 4

Baseline)

Direction of

Travel (Qtr 1

Value v Qtr 1

Baseline) Commentary on Progress Qtr2 report

Waste sent to landfillQuarterly (3 month

lag)

Figure should

reduce

To be better than

baseline33.6% 48.4% 31.2% 17.9% 3 month lag

The data shows a significantly lower proportion of household waste was sent to

landfill during this quarter compared to the same quarter last year. This is due to

both MBT facilities being online during the current quarter, whilst only the Carlisle

facility was operational during the same quarter last year.

Recycling rates Quarterly (3 month

lag)

Figure should

increase

To be better than

baseline50.9% 45.5% 45.9% 49.3% 3 month lag

Data shows a small reduction (1.57%) in household recycling rate compared to

the same quarter last year. Household recycling in general has plateaued;

however, street sweepings previously recycled by composting are now sent to

landfill or MBT (following a change in EA guidance). This has contributed to the

marginally lower recycling rate.

Household waste (kg per household)Quarterly (3 month

lag)

Figure should

reduce

To be better than

baseline129 562 542 135 3 month lag

Data shows an increase in household waste produced compared to the same

quarter last year. The detail suggests that the increase has arisen from higher

levels of green waste and ‘soil & rubble’ at the HWRCs. The poor summer in

2012/13 resulted in lower levels of these materials being disposed of in the

network, as people spent less time on external maintenance. This year has seen a

return to ‘normal activity’.

Council Objective Measure or actions to achieve objective

Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (Qtr 1 v

Qtr 4)

Direction of

Travel (Qtr 2 v

Qtr 1)

Deliver highways

maintenance

improvements

End to end times faults fixed right first

time

(rolling 6 month average)

Quarterly Figure should

reduce

green = 0-30

amber = 31-40

red =>41

12.00 10.00 11.00 5 5

Performance is calculated as a rolling average over 6 months, and has remained

relatively stable throughout the last 4 quarters, however end to end times have

fallen significantly to 5 days for quarter 1 and 2 this year, which is a marked

improvement. Further training is planned for 3rd/4th quarter once structure in

place to ensure Better Highways model is maintained.

Customer Perspective - A High Quality Environment

Environment

Reduce household

waste and increase

recycling

2013/14 2012/13


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 1 v

qtr 4)

Direction of

Travel (qtr 2 v


Headcount Quarterly On plan plan8303

(2011/12)8303 8178 7404 7153 n/a n/a

Headcount continues to decline steadily on a monthly basis reflecting the

non-replacement of non essential posts. Data is equivalent to 4788 fte.

Paybill Quarterly On plan plan£54m

(qtr2 2012/13)

£303m

(Annual)

£298m

(Annual)

£52.1m

(Qtr 1

2013/14)

£53.3m.

(Qtr 2

2013/14)

n/a n/a

Q2’s 2013/14 figure is lower than the Q2 2012/13 figure, with costs

reducing by £778,802 (1.44%). Q2’s staffing cost figure is higher than

Q1’s by £1.2m, This reflects a similar annual pattern which is due to

numerous end of year (Q1) accounting variations.

Turnover of staff

(year end forecast)Quarterly

Benchmark

Nationally9-10% 13.1% 13.1% 8.7% 8.9% 9.4% n/a n/a

Early indications predict the annual turnover figure for 2013/14 of

19.92%, which is mainly attributable to the transfer of employees to

Orian in April to the newly formed facilities management holding

company.

Excluding the Orian transfer, turnover is running slightly higher than in

2012/13, however given the scale of restructuring to be undertaken

across the Council during 2013/14 it is likely that turnover will continue to

rise and will be higher than the current rolling annual figure of 9.23% by

the end of this financial year, and the 2012/13 figure of 8.23%.

Data includes Including Orian transfer, forecasted turnover figure for

2013/14 = 19.92%.

Staff Attendance

(year end forecast)Quarterly

Figure should

reduce

To be better

than baseline15.17 15.23 12.44 13.65 14.47

The full year absence forecast for 2013/14 = 14.47 days (per fte) at the

end of Q2, as opposed to the forecasted 13.17 days (per fte) at the end of

Q2 2012/13. Both figures are based upon unrefreshed data.

Q2 figures indicate a 0.16 days per fte reduction on Q1 2013/14. Despite

the downward decline this quarter there is a slight increase in

unrefreshed year on year absence figures with Q2 2013/14 up 0.19 days

to 4.00 days per fte on the Q2 2012/13 figure of 3.81 days per fte. A

likely contributor to this increase is the newly introduced recording

process of absence using iTrent People Manager introduced in June

2013.

People Perspective - Effective and Efficient Council2013/142013/14

ResourcesEffective and Efficient

Council


Lead


Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 1 v

qtr 4)

Direction of

Travel (qtr 2 v


% variance from revised revenue budget

outturnQuarterly On plan 0% 0.7% 0.3% 0.9% 0.2%

The forecast revenue outturn position for the Council at the end of Q2 was set out

in the monitoring report to Cabinet on 21 November 2013. The forecast outturn is

a net overspend of £0.921m, against the current net revenue budget of

£414.343m. This represents a significant improvement on the forecast of £3.615m

net pressure reported at quarter 1.

This is as a result of pressure on directorate service budgets of £5.351m that is

offset by a £4.430m underspend on the Other Items budget principally made up of

a Treasury Management savings of £1.5m, the use of the Council Tax volatility

contingency of £1.150m, an underspend of £1.0m on the inflation budget and

£0.780m additional unbudgeted LACSEG refund received in 2013/14.

The Directorate service budget pressures include Safer and Stonger (£0.613m)

with an expected overspend of £0.457m on the Fire and Rescue Service budget

and an expected overspend of £0.281m due to less than budgeted income on the

Fleet budget, Waste Management savings not being achieved (£1.450m), and a

net overspend on Childrens Services (3.868m) due primarily to increased costs for

looked after children offset by underspends within the directorate. The forecast net

overspend of £0.921m at year end will reduce General Balances to £14.212m.

Performance has improved since last quarter after mitigating actions on all non

essential spend and other areas by Directorates have been actioned to bring the

spend back in line with budget

(note: +/- 1% = GREEN; 1.01-3% = AMBER; 3.01%+ = RED)

% variance on capital programme Quarterly On plan 21.0% 35.7% 23.7% 1.0% 14.9%

Amount of slippage on capital

programmeQuarterly On plan <20% slippage £59.136m £28.270m £1.131m £16.127m

ResourcesLarge Value Savings

Items (MTFP)Efficiency savings in MTFP 13/14 Quarterly On plan 100% 83% 88% 88% 86.8%

It is estimated that savings of £20.475m will be made aginst the budgetted

savings of £23.6m (86.8%), a shortfall of £3.126m (13.2%).

Good progress is being made in delivery of most directorate savings initiatives.

However, the overall result is impacted by:

- a shortfall of £1.0m on Looked After Children savings

- a shortfall of £0.5m Waste savings: officers are currently negotiating with

Shanks to implement reduced hours and identify other savings, and

- delays in realising cross cutting savings.

(note: +/- 10% = GREEN; 10.1 - 25% = AMBER; 25.1+% = RED)

Resources Perspective - Effective and Efficient Council

Resources Budget Monitoring

2013/14 2013/14

The forecast outturn for the Council's Capital Programme is £93.917m against the

budget of £110.294m at the end of quarter 2, giving a variance of (£16.377m)

which is all £16.127m estimated slippage on schemes and £0.250m underspend

within Adult and Cultural srvices. The significant areas of slippage are highlighted

below:

• (£2.266m) on the Formula Capital projects where expenditure is led by demand

from schools.

• (£2.511m) on Prioritised Capital Maintenance

• (£0.960m) on the Cockermouth and Ulverston Victoria School schemes where

work is scheduled to be completed in the next financial year.

• (£1.293m) on Flooding (Betterment)

• (£1.241m) on CNDR purchase and ancillary schemes where purchase payments

are subject to legal procedures.

• (£0.500m) on the Accommodation with Care and Support scheme where spend

will be committed but not spent by the end of the year

• (£4.124m) on Corporate Maintenance budgets which are subject to the

formulation and approval of the Corporate Maintenance Strategy.

(note: +/- 20% = GREEN; 20.1 - 30% = AMBER; 30.1+% = RED)



Frequency of

measure

Good

Performance (is

bigger, smaller or


Baseline

2010/11 2011/12 2012/13

Quarter 1

Performance

against

target

Quarter 2

Performance

against

target

Direction of

Travel (qtr 1 v

qtr 4)

Direction of

Travel (qtr 2 v


Satisfaction with CCC Website-Gov

Metrics- % users say website is goodQuarterly

Figure should

increase

To be better

than baseline 36% 41% 46% 49.0% 45.0%

Satisfaction with CCC Website-SOCTIM-%

users very and quite satisfied with

website


increase

To be better

than baseline 51% 54% 53% 55.0% na na

Chief Executive's

Office

Comments,

Compliments and

Complaints

Complaints resolved at informal stage QuarterlyFigure should

increase

To be better

than baseline 28% 33% 49% 71.0% 92.0%

For the year to 30 September 2013, the Council has received 133

complaints (excluding Children’s Services and Adults & Local Services who

operate other complaints processes). 122 complaints have been resolved

informally, representing a significant improvement in performance against

2012/13. This is largely due to a change in how complaints are dealt with

within Environment Directorate (who receive the bulk of these complaints)

where the assumption is now that all complaints are to be resolved at a local

level wherever possible, rather than escalating direct to a Senior Manager as

had been happening previously.

Processes Perspective - Effective and Efficient Council

Chief Executive's

Office

Customer Access

Satisfaction with

CCC Website

2013/14 2013/14

While satisfaction with the CCC website as recorded by Gov Metrics has

fallen slightly on Q1 (49%) satisfaction levels continue to be higher than

those recorded in 2011/12.

Unfortunately there is an error with the SOCITM reporting system not

correctly collating responses. Work is currently underway to ensure that this

fault is fixed for Q3 reporting.

corporate performance scorecard quarter 2:...

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