conv&carwash july aug web

U.K.B.A C.C.I.C

캐나다 한인 상공 실업인 총연합회보

U.K.B.AC.C.I.C

JULY | AUGUST 2013

South of the Border the carwash sector remembers operator, supplier and dad Salvatore “Sonny” Fazio.

Grab N Go – Time pressured customers are looking for quick meal and snack solutions. Are you ready?

WCSA shows how a small creative enterprise can work to strengthen the industry.

Carwash Excitement New lighting technology takes the carwash experience to a new level.

PM41

6705

39

2 July | August 2013

HIT A

GRANDSLAMin PROFITS

Source 1 Nielsen Market Track, FDM +GM +WC +C&G, Last 52 week period ending 12-Jan-2013 Source 2 Nielsen Market Track, C&G, Last 52 week period ending 12-Jan-2013 ©2013 BIC Inc., Toronto, ON M3N 1W2 Major League Baseball trademarks and copyrights are used with permission of Major League Baseball Properties, Inc. Visit MLB.com

More quality, more designs, more profitsMore quality, more designs, more profits

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BIC is Canada’s #1 selling brand of lighters1

and market share leader in Convenience and Gas! 2

BIC1303004 MLB_Ad_En_8.125x10.75.indd 1 13-05-29 10:27 AM

CONVENIENCE & CARWASH CANADA 3

PublISHER Brenda Jane Johnstone [email protected]

EDItOR Kelly Gray [email protected]

SAlES Kait Walker 416-493-3912 [email protected]

Cody Johnstone 416-838-4674 [email protected]

Jennifer Pedrizzetti(954) 778-2790 [email protected]

DESIgN AND PRODuCtION Doug Coates, Edge Advertising Keith House, Ad Production

EDItORIAl ADVISORy bOARD Ian Burton, PD McLarenScott Findlay, Core-Mark Int’lKim Hansen, MI PetroDavid Hoy, Peninsula Co-OpAndrew Klukas, WCSADave Watson, The Chamois & Convenience Store Ltd.

CONtRIbutINg WRItERS Paul FazioCraig FisherKelly GrayRon HolubBeka JacksonJennifer PedrizzettisSean SportumRob Zanatta

CIRCulAtION James Gordon [email protected]

WEbSItE www.convenienceandcarwash.com

PublICAtION MAIl AgREEMENt No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank St. Winnipeg, MB R3N 1E8

Contents

14New lighting technology takes the carwash experience to a new level

FEAtuRES

10 South of the border The Carwash sector remembers operator, supplier and dad Salvatore “Sonny” Fazio

14 Carwash Excitement New lighting technology takes the carwash experience to a new level.

20 OPW’s Pete Neil asks ‘Are you in compliance with TSSA LFHC?’

23 Software Solutions that mean business

27 grab N go Time pressured customers are looking for quick meal and snack solutions. Are you ready?

31 Kid’s beverages New attitudes are reshaping Canada’s under 12 children’s drinks biz.

34 Overhead Doors What carwash owners need to know.

37 Inventory Management Craig Fisher discussed the options.

44 Evolving Design Mac’s forward thinking approach to both interiors and exteriors is changing the face of convenience retailing.

DEPARtMENtS

5 CCSA Informed, Enlightened and Engaged

7 WCSA Showing how a small creative enterprise can work to strengthen the industry

52 Whats New

53 Change Over


brenda Jane Johnstone Publisher

Publisher’s Message Upcoming Events

Welcome to Summer!I’d like to thank everyone who came out to attend the WCSA’s 4th Annual golf event July 4th. This year was another great success and a big thank you to all the sponsors whose commitment to the industry is a factor in the constant progress made by the WCSA in dealing with new regulations and other obstacles that challenge retailers on a daily basis. So, thank you.

I hope by now everyone has had an opportunity to visit the new Convenience & Carwash Canada website (www.convenienceandcarwash.com). We’d love to hear your thoughts and comments. What do you like? What don’t you like? Is there something you would prefer to see more of on the site? We work hard to offer all retailers and operators great editorials and with your input we are better able to evolve and present new ideas in each issue. So, send your comments and sugges-tions to [email protected].

This issue we offer you a look into the Kid’s Beverages market. We also feature a look at new ideas for offering your customers Healthier On the Go Grabs that show what you can do to grow your healthy snacks category and capture new customers in the process.

For our petroleum service readers we have included an article that asks how operators measure up with their Sump Monitoring and ULSD UST Corrosion.

On the Carwash front we feature a closer look at the differences in Carwash Overhead Doors and Software Solutions.

Altogether there is a lot going on in the industry and we have gathered a wide range of interesting summer reading for everyone. I invite you to sit back and enjoy.

As always, your success is my business. Know that my door is always open to your valuable feedback. If you have topics that you feel are worth talking about please send me an email or call me directly at (204) 489-4215.

Enjoy the rest of the summer and we’ll see you in September where we’ll an-nounce some new exciting opportunities for you to “get involved”

Convenience & Carwash Canada would like introduce you to our new advertisers:

Istobal uSA page 15

OPW Fuel Management Systems page 18

upwardor Corp. page 35, 36

September 11 -12, 2013Western Carwash ShowSan Diego, CAwww.wcwa.org October 1-2, 2013CarwacsBMO Centre Calgary, ABhttp://calgary.convenienceu.ca October 12-15, 2013NACS / PEI showAtlanta, GAwww.nacsshow.com

Please take a minute to visit the new Convenience & Carwash Website offering a fresh new look. We’d love to hear from you too, comments, additions you’d like to see on the site or anything else you’d like to speak with us about.www.convenienceandcarwash.com

Survival & Profitability.


Market survival and profitability comes with engagement. This is the considered view of Alex Scholten, President of the Canadian Convenience Stores Association (CCSA).

“It has been my experience as an convenience store owner that there is a lot of frustration from exces-sive government regulation. These decisions impact your business, but it seems with some 517 specific laws that affect the convenience retail trade across the country [as identified in a CCSA study last year] it appears politicians and others from municipal, provincial and Federal governments lack understanding of our industry,” he says remembering the many, many times he sat his desk at his family convenience store business and wondered what legislators could possibly be thinking. “When you are a small busi-ness with one store or maybe a small grouping, you lack the clout to impact decisions at the government level,” he says.

Informed, Enlightened and Engaged

The CCSA iS proving iTS vAlue Through Solid dATA And A reSpeCTed voiCe ThAT helpS poSiTion boTh reTAilerS And regulATorS on The

SAme Side of The fenCe.

Government regulation.

Small business.

CCSA! How?Who?What?

CCSA Advantage!


He suggests the answer lies in getting involved and becom-ing more aware of the broader issues and being in a position to make your views and needs known. “Industry engagement is part of sound business management where operators need to pay attention to more than just their next order,” he says.

The same is true regarding the need for good market information. “What are the leading trends and challenges that are com-ing? How do you prepare for change?” he asks. “Without solid information you are blind to market forces. This is a train that will run you right off the track if you are not paying attention. Today, convenience retailers must be more focused and pay more attention to details.”

Scholten comments that once upon a time Canada’s C-stores had a much larger margin with which to play. Now, thanks to factors such as channel creep where supermarkets stay open seven days a week and offer longer hours, margins have been rolled back to com-pete. “The margins are getting razor thin and operators can’t sit back and watch as national grocery chains use their

“This year we are expanding the scope of our SOI (State of the Industry/Oct 22-24 www.ccsasummit.ca) report,” he says, mentioning the annual undertaking where the CCSA presents its broad overview of the trade. “This SOI will be more in-depth and offer more to pinpoint trends on various product categories. We want to show our retailer members (independents through to large chains) what is growing and what is declining and offer the kind of information that can help with building sales and customer satisfaction. We want our members to better understand the directions of important categories such as tobacco, beverages, and salty snacks. For example, the beverage industry is launching a variety of initiatives to address public concerns regarding product use,” he says mentioning Coke’s Coming Together program.

Indeed, the concerns over child-

hood obesity and sugar-laden soft drinks are a growing concern that will impact convenience re-tail, its product assortment and how items are marketed. “We know this is a complex issue that demands a broad examination. It is also moving manufacturers to introduce new low calorie and no calories beverages. Our data will help retailers make the right deci-sion regarding how this trend will impact their businesses and how they should position for growth and opportunity.”

The CCSA is also front and cen-tre at Canada’s regulatory institu-tions. “We recently addressed The Senate regarding enhanced penal-ties for repeat contraband tobacco offenders. Our opinion is that the current direction is merely address-ing the symptoms of the problem rather than the root causes. With tobacco continuing to represent such as large part of C-store busi-

ness and problems caused by un-scrupulous contraband sales such as selling to minors, we felt com-pelled to offer our advice. We will continue to push for more concert-ed dialogue between our Federal Government and the US Govern-ment as well as provincial and First Nation authorities.”

What’s at stake concludes Scholten is the very health of an essential sector of Canada’s retail environment. “A retailer that is not aware of current and coming trends (whether its from the market side or the regulatory side) is jeop-ardizing it’s profitability or even its future survival. Our goal is to be the foundation that helps make survival in a tough marketplace easier. If retailers are not engaged not only can they not get on the right track, but they can expect to be rolled over as the train of cur-rent trends speeds on.”

resources to drive individual C-store business down (or out). Awareness of everything from new products to modern store designs to new services is essential to stay at the front of the wave.”

According to the CCSA president, the C-store chains understand this need and expend consid-erable resources to innovate and compete. “The large retailers have the funds and the personnel to undertake new product development based on broad industry analysis. This kind of initiative is very difficult for the small independent.”

Scholten remarks that this is where the CCSA advantage comes into play. The Association is strong with more than 23,000 members. This means it has resources that can pinpoint trends that are important to its membership. It also means a voice that is much louder than a single operator can muster, an important factor when

dealing with elected officials and government bodies. “Last year we identified 517 laws that directly impact convenience stores. We not only believe there are too many regulations, but we feel that regulations in general require more input from the industry they impact. We are that voice,” he says.

thanks to faCtors sUCh as ChannEl

CrEEP whErE sUPErMarkEts stay

oPEn sEvEn days a wEEk and offEr

longEr hoUrs, Margins havE bEEn

rollEd baCk to CoMPEtE.

Backing up the talk is solid data and analysis.


MORE THAN JUST THE BOTTOM LINE

How a small, creative

enterprise can help strengthen

an industry.

you’ve met Kim trowbridge in past issues of Convenience & Carwash Canada Magazine. Many readers may know that Andrew Klukas has been serving as

President of the Western Convenience Stores Association (WCSA) for just over

a year. Kim recently joined the WCSA board as a representative of small c-store

retailers. What they have in common is an interest in bringing entrepreneurial

approaches to their work – a connection they discovered while fighting for a

change to late night retail regulations that would have made stores less safe and

put some small c-store owners out of business.

Andrew Klukas


At the time Kim had been thinking about how Internet technology could be used to support convenience stores – a concept that emerged from discussions with members of the industry. Says Kim, ”It’s a concept that will allow organizations of any size to visually manage their training programs from the bottom to the top of the organization.” Meanwhile, Andrew was looking for an online training company to develop an innovative safety program he had designed for the sand and gravel industry. “Using virtual or augmented reality, we can get away with giving people learning experiences that would land us in jail if we did it in real life.” says Andrew. “I wanted trainees to start the course by inadvertently causing a major incident in a game-like scenario. That incident would then serve as an ideal case study throughout the rest of the course because they were already intimately familiar with it .”But he couldn’t find a company that had the confidence to build the technology to support development the entire course, or one that would do it at a cost his client could afford.With these ideas in clear focus they started their own high tech company – Integrated Training Management Inc. (ITMI). Under this umbrella they developed Trainingingden.com, a virtual facility that offers the tools for a safety program as well as management tools for multi unit retailers.

“It was a way to make retirement more interesting, but also was a way for

me to give back to an industry that was good to me,” says Kim. For Andrew, “It was a way to develop new ideas with-out having to rely on companies that sometimes take advantage of people who lack an IT background. It was a way to expand and enhance the level of service I can offer my clients.”

In late 2011 the c-store industry in BC was still waiting for WorkSafe BC to make a decision regarding the regu-lations for late night retailers. The in-dustry was hoping WorkSafe BC would include the industry’s own standards rather than forcing retailers to comply with a dangerous regulation.

Andrew had previously developed retailsafety.ca under contract to the Western Convenience Stores As-

sociation (WCSA) but the WCSA was concerned that, for WorkSafe BC, this wasn’t enough evidence that the indus-try was serious about safety. To make matters worse, the WCSA didn’t have any money left to fight for the new, safe regulation.

That’s when ITMI went to bat with a proposal to take retailsafety.ca to anoth-er level. The concept was to build a new online training program for late night re-tailers and make it freely available in BC. WorkSafe BC gave the industry a gener-ous grant to build the program and one month later, changed its regulations to include proven industry practices in its night retail safety regulation.

The rest is history, but it’s still in the making…

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Later this year the WCSA will launch the first pieces of its new late night retail safety training program, called Hardening the Target. “Much of what is called interactive online training isn’t truly interactive, because the interaction involves noth-ing more than the click of a mouse”, says Andrew. “We’re offering something that is much more than your standard ‘out of the box’ training program. Training is about changing people’s habits, not just the retention of information.” Elements of the upcoming program will be experiential, allowing the users to absorb more than what is explicitly covered in the course material. It’s designed to impact what people do, not just what they think.“We believe that training should be engaging, fun, and that it should create long-lasting results in employees while being easy to manage and cost-effective for employers,” says Kim. “We’re here to prove that great training doesn’t have to be dull of insanely expensive, because when you’re trying to support an industry, good business is about more than just the bottom line.”


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Saturday, October 12

7:30 a.m. – 5:30 p.m. Registration Open GWCC

8:00 a.m. – 10:00 a.m. PEI Board of Directors Meeting Westin

8:00 a.m. – 8:30 a.m. 10-Groups Breakfast Westin 8:30 a.m. – 10:00 a.m. 10-Groups General Session Westin

10:00 a.m. – 6:00 p.m. 10-Groups Breakouts (as scheduled by chairmen) 3:30 p.m. – 5:00 p.m. Young Executives Group Discussions Westin

5:00 p.m. – 6:00 p.m. Young Executives Reception Westin

5:30 p.m. – 7:30 p.m. PEI After-Hours Lounge Westin 6:30 p.m. – 9:30 p.m. President’s Priority Dinner (invitation only)

Sunday, October 13


7:30 a.m. – 9:00 a.m. Kick-Off Breakfast GWCC 8:00 a.m. – 3:30 p.m. ICC Exams Offered GWCC 9:15 a.m. – 11:30 a.m. Concurrent Education Sessions GWCC 11:30 a.m. – 5:30 p.m. Trade Show Open GWCC Noon – 5:00 p.m. PEI 1-on-1 GWCC 5:30 p.m. – 7:30 p.m. PEI After-Hours Lounge Westin

Monday, October 14

7:00 a.m. – 8:30 a.m. 10-Groups Chairmen Meeting GWCC 7:30 a.m. – 5:30 p.m. Registration Open GWCC

8:00 a.m. – 3:30 p.m. ICC Exams Offered GWCC 8:30 a.m. – 9:45 a.m. Membership Breakfast and Meeting GWCC 10:15 a.m. – 11:15 a.m. Concurrent Education Sessions

or General Session GWCC

11:30 a.m. – 5:30 p.m. Trade Show Open GWCC Noon – 5:00 p.m. PEI 1-on-1 GWCC 5:30 p.m. – 7:00 p.m. PEI Industry Reception GWCC

Tuesday, October 15


8:00 a.m. – 9:00 a.m. NACS Closing Session GWCC 9:00 a.m. – 1:30 p.m. Trade Show Open GWCC 9:30 a.m. – 11:00 a.m. PEI Board of Directors Meeting GWCC

www.pei.org/convention

T e N T a T i v e C o N v e N T i o N S C h e d u l e


South of the BorderHe would test out the equipment at his sons’ locations and made sure every piece and part were perfect. Along with Paul and Michael, Sonny and his wife Gloria, had two other children, Barbara and Marie. Sonny passed away on April 17, 2013, at the age of 86. His obituary read: Anyone that knew Sonny knows his life revolved around three things: His family, his friends and his work. There was no room left for anything else. The following is a piece Paul Fazio wrote.

It was in January that I was told about the passing of John Jurkens – to me a true icon in the industry. I sat down with dad and we began swapping stories about John and I realized I needed to send Joel, his son, a message of what his father meant to me and my father. As I sat in front of my computer the words flowed because it was easy for me to write exactly how I felt and to convey what my father had told me about how he saw John. When I was asked to submit a piece on my father to the magazine I told Debra I had no clue where to begin.

by Paul fazio

A Tribute to Sonny FazioSAlvATore “Sonny” fAzio goT STArTed in The CArwAShing induSTry bACk in 1949, AS The owner of A full-Serve CArwASh in The boSTon AreA. hiS involvemenT Soon ShifTed To The “Supplier” Side of ThingS when he founded Sonny’S enTerpriSeS, inC. in 1978. Sonny SAid he never ThoughT he would mAnufACTure equipmenT, buT he needed To keep buSy AfTer hiS SonS, pAul And miChAel, Took over hiS CArwASheS.


I have been taking the calls, reading the emails, cards and texts coming in from people to give their condolences to my family. I had a chance to see many of dad’s friends at the ICA show in April that took place within days of his pass-ing. Some of the conversations were very simple and to the point. Others made the three days of the show very difficult. I’m glad I went and had that time to share so many memories with all of you that knew him so well – his carwash family. I think it has helped me deal with the loss. What surprised me wasn’t the volume of those that contacted the family one way or an-other, but the fact that each person had a story of how dad (and in some cases mom and dad) had impacted their lives. These stories went well beyond washing cars. These were stories being told by many of the surrogate parents that they saw my parents as. Stories time and time again about the teaching, example set-ting, goal driving, life changing experi-ences that tied these people to my par-ents. Stories about how Sonny was there when they needed a boost, how he spent hours on the phone with them teaching them not just about the business but how they could accomplish anything. Stories by many of the women that wrote me of the love that they know my father had for my mother and how they cried together as he would tell couples at the factory or at the trade shows stories of that love. Some went so far as to tell me it changed their relationships with their husbands. I received letter after letter about how “I am a better person after having known Sonny (and Gloria)”. And even more surprising is they all told these stories quoting my father verbatim. WOW! I wrote in dad’s obituary “Anyone that knew Sonny knows his life revolved around three things: His family, his friends and his work. There was no room left for anything else.” He lived for those three things – not neces-sarily in that order! Carwashing was his life. If you knew him, you know just how true that is. To say he had a passion for it would not even come close. He loved it and he loved the people that loved it. They were indeed his family. He loved going to the shows. Since my mother’s passing 8 years ago there were two things that kept him going. First there was his extended carwash family. Several called and wrote him regularly to make sure he was doing okay. Ben Alford, an operator in Louisiana and longtime friend, called dad every Saturday right till the end. It amazed me that two men with such different backgrounds could become so close. Both men described the relationship to me on separate occasions

as being brothers. All I know is those calls were a big part of what got my father out of a deep depression when mom passed and made him want to live again. The second thing was his love for telling his stories– especially to those go-ing through the Car-Wash College. For those of you that went on a factory tour with Sonny, I am willing to bet it was

an experience you will never forget. On the tour he would tell what I considered to be the most inappropriate stories to the students of carwashing’s past history. He knew I hated it when he would tell those stories. He would laugh when I would say to him “you can’t say that stuff” and he would respond with “I’m 86 years old – I can say anything I want.”

Dad was old school and very black and white in his opinions. He had no trouble letting you know exactly what he thought. He had no patience for bo-logna. Helping people made him happy. He loved seeing the industry grow. He told me when I took over in 1991 that if I didn’t continue to help people that he would take his name off the building – and he meant it. He loved telling me I was becoming more like him every day. He knew that made me crazy.

We had a very small family only gath-ering to say goodbye to dad as he re-quested. Dad told us that he wanted Mr. Carnivale there – one of dad’s friends for about 65 years. He spent countless

hours with dad these last few months. We each took turns telling stories about dad and then it was Mr. Carnivale’s turn. He is 91 years old and one of the last of dad’s “old gang.” He fought back his tears as he told us how much he loved dad and that for him life would be hard going forward without his best friend. He then hesitated and said … “but if he told me those same carwash stories one more time I was going to kill him.”

So four months after writing a letter of condolence to Joel for the loss of his father, Joel then found himself writing one to me. In my opinion John and Sonny are part of the roots that made this industry what it is today. These guys lived and breathed this stuff every minute of every day. They were never satisfied and continued to push forward looking for that perfect car. They did it their own way. They were true entrepreneurs. They touched a lot of people. They made a difference. They will truly be missed.

Love you dad. Tell mom I love and miss her too.

what sUrPrisEd ME wasn’t thE volUME of thosE that ContaCtEd thE faMily onE way or anothEr, bUt thE

faCt that EaCh PErson had a story of how dad (and in soME CasEs MoM and dad) had iMPaCtEd thEir livEs. thEsE storiEs wEnt wEll

bEyond washing Cars.


Our challenge at Webco/LSII LED was to discover what we could do to make a carwash more appealing . The answer came with our new Shockwave LED colour changing technology, a technology that has already been established in the international market with major projects in Qatar, Doha as well as Las Vegas.

Our solution was Colourwash a new product created with a simple configu-ration using the Shockwave Alpha rect-angular LED LSII product that is pre-programmed to a colour sequence of the carwash owner’s choice. The system is maintained by a central LSII program-ming source that allows the client to change programs for special events or holidays such as Christmas, Valentine’s Day and St. Patrick’s Day.

The procedure is very straight for-

Webco/LSI led’s

New Colourwash Lighting uses LED to Generate Carwash Excitement

ward. Cars enter the wash under normal LED white light. Once the sequence starts various colour changes take place in a pre-programmed order. For example, during the initial wash cycle the LED lighting may go to blue as a compliment to the colour of the water being applied. As the detergent cycle begins the lighting may then go to red and, depending on the length of this cycle, a couple of other colour changes may take place. Now the real expe-rience kicks in as the soap forms on the windshield of the vehicle creating a fantastic colourful display inside the car where the dashboard, clothing, up-holstery and other points takes on the appearance of thousands of ‘gummie worms’ all dancing about the vehicle in a bright exciting display.

This colourful fun is the height of the

A ClienT ApproAChed uS reCenTly And ASked uS To produCe A ToTAlly new ConCepT in CArwASh lighTing ThAT would mAke A Trip To Their CArwASh An eXperienCe. They wAnTed The Trip To be An evenT.

experience, but there is more. As the carwash goes into the rinse cycle further colour changes occur. Finally, as the car advances to the drying sequence the last colour changes take place ending what we see as the ultimate in carwash ride-through experience.

This ultimate experience goes even further. Outside the wash tunnel cus-tomers can view the excitement and fun via a complete open glass wall that provides a full view from one end of the wash to the other. This means car-wash guests can view the whole colour changing experience from anywhere on the site and even out on the road. So, whether someone is at the site gassing up, in the C Store buying a snack, or just driving down the road they can witness this amazing colourful wash experience as cars take a ride on the wild side.

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4 F t

2 F t

1 F t

E ffective c leaning

power is reduced by

7 times for every foot

from pressure nozzle to

the vehic les surface.

Istobal M24 Contour Max Touch Free Automatic

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Performance + Productivity= Profitability

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1400 PS I 200 PS I28 PS I

4 F t

2 F t

1 F t

E ffective c leaning

power is reduced by

7 times for every foot

from pressure nozzle to

the vehic les surface.

Istobal M24 Contour Max Touch Free Automatic

A Difference You Can

See and Feel!

ContourMax

Performance + Productivity= Profitability

IstobalUSA.com Rockyview Industries AB & SK 403.293.1188800.336.8795

PD McLaren BC 604.437.0616 ON, QC & Maritimes 905.428.8403


So for those that have a carwash that already features a full glass wall (or even a few good big windows) the Colour-wash system is an easy step up that will help increase carwash sales and profits as well as retail site sales. Consider fac-tors such as kid influence where chil-dren beg parents to head down to the neighbourhood carwash and then have them pick up snacks and drinks at the same time.

The carwash market is extremely competitive and growing rapidly. People love their cars and want them clean. As well, attitudes regarding what customers expect to pay at the wash are also changing. In this competitive environment those that think outside the box will be the ones that win. The creative nature of LED, especially in co-lour, really delivers the edge to give op-erators whatever it takes to make them more successful and profitable.

Are we done yet? Never! Consider this – If you have a C Store think about your coolers or the store’s roofline. We will be looking at creating LED excite-ment in this area soon.

thE CrEativE natUrE of lEd, EsPECially in ColoUr, rEally dElivErs thE EdgE to givE oPErators whatEvEr it takEs

to MakE thEM MorE sUCCEssfUl and ProfitablE.

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Crime Stoppers:

Did you know there are 107 regional Crime Stoppers programs across Canada and over 1300 programs worldwide? This unique partnership of the public, police and media provides the community with a proactive program for people to assist the police anonymously to prevent and solve crimes.

Here’s how it works: Each week media outlets appeal for information about unsolved crimes through television, radio spots, newspaper ar-ticles and in various social media outlets such as YouTube, Twitter and Facebook. Individuals who may have information that can assist police are encouraged to contact Crime Stoppers by call-ing their toll free number 1-800-222-8477(TIPS). Calls are taken 24hrs a day, 7 days a week–Crime Stoppers does not have call display and calls are not recorded; guaranteeing your identity remains anonymous. When you provide a tip you will be issued a secret code number. Tips that come in are then assigned to the appropriate Investigative Unit for follow-up and If your tip leads to an ar-rest, you may earn a cash reward of up to $2,000, which can be claimed with your code number. You will never be asked to identify yourself or testify in court. It’s that easy…

Did you also know that Crime Stoppers is a registered not-for profit charity that receives no financial support from the government? It’s true! A group of concerned citizens volunteer to serve on the Board of Directors which meets regularly to manage and promote the program, authorize reward payments and develop fundraising initia-

tives – which can easily be the most important function to ensure there is a cash flow to pay out tipsters.

One of the most recognized programs is from right here in Canada. Toronto Crime Stoppers is continuously thinking “outside the box” and de-veloping innovative programs that have revolu-tionized the Crime Stoppers brand. From being the pioneer in using Social Media as a tool to fight crime, to developing award winning awareness programs like Cash For Guns, to the creation of their mobile APP – Toronto has made the City of Toronto a safer place with their efforts.

The Toronto program, lead by retired Toronto Police Staff Superintendant and Crime Stop-pers founder Gary Grant received almost 10,000 anonymous tips in 2012; resulting in 540 arrests, $1.2million in recovered property and $8.7million in illegal drugs being seized.

For more information on Crime Stoppers and how you can help make your community a safer place visit www.222TIPS.comSean Sportun, ICPSManager, Security & Loss Prevention

You remain anonymous; Criminals Don’t!


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Since its inception in 1997, the Technical Standards & Safety Authority (TSSA) has embraced its role of being the recognized authority for delivering public safety programs and services in the province of Ontario, Canada. While the main focus of the TSSA is to administer and enforce public safety laws in a variety of public safety areas – including elevating devices, upholstery, amusement rides, ski lifts, fuels, boilers, operating engineers and pressure vessels – it has also accepted a much broader role than compliance. Through both promotion and e n f o r c e m e n t a c t i o n s , t h e TSSA seeks to c o n t i n u o u s l y improve public and environmental safety through p r e v e n t a t i v e activities and the application of best practices. To help achieve this goal, the TSSA is heavily involved in the development of new regulations and codes, the review process of new

Are You In Compliance With TSSA LFHC Requirements?

by Pete neil, OPW Fuel Management Systems

CAnAdA TSSA liquid fuelS hAndling Code STATeS ThAT All ConTAinmenT SumpS muST be eleCTroniCAlly moniTored by June 1, 2013

technology, and the education of industry participants regarding better safety practices.

As part of its preventative activities and continuous improvement process, the TSSA created its Fuels Safety Program in early 2000. The TSSA’s Fuels Safety Program governs and provides fuel-related safety services associated with the safe transportation, storage, handling and use of fuels such as

gasoline, diesel, propane, natural gas and hydrogen. Several years later, the TSSA continued raising the bar in fuel-related safety when it adopted the Liquid Fuels Handling Code 2007 (LFHC). The LFHC was adopted to regulate the s to rage and h a n d l i n g o f

gasoline and associated products at bulk plants, marinas, retail outlets and private outlets. The main purpose of the LFHC is to protect the public, the environment and property from fuel-related hazards

like spills, fires and explosions.One of the more recent LFHC

regulations to take center stage concerns the monitoring of containment sumps. This regulation mandates that as of June 1, 2013, all under-dispenser sumps and dispenser pans – which are installed beneath fuel dispensers to contain fuel leaks and provide access to, and secondary containment of, dispenser plumbing, emergency shear valves and underground piping containment – must be electronically monitored by tank-gauging systems. Specifically, the LFHC includes the following requirements for monitoring of sumps:• “4.5.2.6–All sumps where product

can collect shall be electronically monitored as of June 1, 2013.”

• “4.5.2.6–An under-dispenser sump shall be leak tight and equipped with a liquid sensor that will signal the attendant and shut down the dispenser when any product or high level of liquid is present in the sump.”

• “4.6.8–The sensor in submersible-pump and dispenser sumps shall be located below the lowest side opening in the sump.”


Why these Regulations?Adopted from the National Fire Code of Canada, these regulations will assist in the early detection and prevention of fuel leaks. Up to this point there have not been nationwide regulations in Canada regarding tank monitoring. Any and all regulations for tank monitoring were previously done on a province-by-province or jurisdiction-by-jurisdiction basis. So essentially, what these new regulations do is tighten up environmental protection issues across Canada and mandate that fueling sites monitor secondary containment areas for fuel leaks by way of electronic tank-gauging equipment.

In addition, these regula-tions will also help supple-ment traditional in-tank testing. To ensure that fuel is not left in containment sumps for extended pe-riods, each containment sump should be visually in-spected regularly. However, while in-tank testing will continue to play a key role in fuel-storage safety, just as important is the ability to detect product releases at other pressure points in an underground storage tank system. Fittings, joints and con-nections in the piping system, and fuel dispensers, are primary causes for fuel releases. Electronic leak detection sen-sors will effectively indicate that there is fuel collecting in the sump, regardless of the source, and indicate that action needs to be taken to investigate and correct the situation.

S e c o n d a r y c o n t a i n m e n t equ ipment l i ke dispenser pans and u n d e r - d i s p e n s e r sumps are vital to any underground storage system. However, th i s equ ipment is not without its flaws, especially if the equipment has not been properly maintained. For example, many underground sumps that have not been properly serviced can encounter cracked entry boots.

Entry boots are designed to seal pipe and conduit entries, but when cracked, will allow the sumps to fill up with rainwater and/or product spillage. If left unchecked, this liquid may leak out into the environment through the cracks in the entry point.

No matter how it gets there, having water and/or volatile fuel in any volume contained in a sump, dispenser pan, or other containment location represents both an environmental and safety hazard. One of the primary concerns is environmental damage from the product leaking into the soil and contaminating the site. Having fuels in the soil could ultimately create a fire

hazard, which is a major safety issue.Another concern when dealing

with leaking secondary containment equipment is loss of product. If product is going through the pipe and the pipe has cracks, the product will end up collecting at the bottom of the sump. Product in the sump equates to loss of product, and loss of product equates to

loss of potential profits. So not only will utilizing electronic monitoring equipment provide additional safety, but it will also help monitor an operations bottom line.get in ComplianceEvery regulation p r e s e n t s n e w challenges. When it

comes to being in compliance with LFHC regulations, leak-detection equipment manufacturers have developed electronic tank-gauging

monitoring systems that have been designed to provide complete tank monitoring, inventory management and environmental compliance testing. Many tank gauges can be programmed to perform daily, weekly, monthly or annually required leak tests. Once programmed, the system will automatically perform a static leak test without operator intervention. If a leak is found during testing, the tank gauge can then automatically fax or email alarms to the site operator. Tank gauges can also be programmed to instantly shut down any dispensers operating if liquids are detected within the containment sump.

Most tank-gauging systems utilize sensors that provide i m m e d i a t e detection of the presence o f l i q u i d h y d ro c a r b o n , h y d r o c a r b o n vapor or water in a containment sump and dispenser pan. If any type of liquid is detected in

the containment sump, the sensors immediately send a notification to the tank-gauging system so the fuel site operator is notified simultaneously. Operators can also be notified if the sensor has been moved from its original installation position on the bottom of the containment sump or dispenser pan. This assures that the site is under continuous monitoring should a leak ever occur. In addition to being designed for complete accuracy and reliability, many of these sensors also take advantage of next-generation communication technology to put tank tests and alarm events at the fingertips of the operator, even if the operator is hundreds of miles away from the location where an event is taking place.ConclusionThe TSSA defines safety as “freedom from risk,” meaning that it makes risk-informed decisions to manage future public safety matters while seeking to prevent incidents through

no MattEr how it gEts thErE, having watEr

and/or volatilE fUEl in any volUME ContainEd in a sUMP, disPEnsEr

Pan, or othEr ContainMEnt loCation rEPrEsEnts both an EnvironMEntal and

safEty hazard.


an understanding of their occurrence and effectively controlling that risk. By implementing regulations that mandate that under-dispenser sumps and dispenser pans must be electronically monitored, the TSSA has taken a giant leap forward in controlling the risk of fuel leaks. That is why regulations like those established by the TSSA help set the standard in delivering improved public and environmental safety.

While it does well for the environment and public safety, getting in compliance with safety regulations is not without its challenges. Luckily for those involved, leak-detection equipment manufacturers, like OPW Fuel Management Systems, has made getting in compliance with TSSA regulations quick, easy and affordable. Real-time detection made possible by OPW by way of the SiteSentinel® iTouch™ electronic tank-gauging monitoring system

can prevent dangerous leaks, in turn preventing dangerous safety and environmental problems.About the Author:Pete Neil is the tank gauge product manager for Hodgkins, IL-based OPW Fuel Management Systems. He can be reached at [email protected]. OPW Fuel Management Systems specializes in the design and manufacture of tank gauges and automated fuel control systems. OPW Fuel Management Systems is a business unit of OPW Fueling Components, the leader in commercial and retail fueling solutions worldwide. For more information on OPW Fuel Management Systems, please go to www.OPWGlobal.com or call (708) 485-4200.


Software Solutions That Work for Your Business

Automated Service AlertsIn car washing, equipment uptime is key. Equipment failures can add up to thousands of lost dollars very quickly. Software can help notify operators more quickly of problems with equipment to prevent and reduce downtime. Intelio Technologies has been providing remote management and monitoring systems in the U.S. and Canada for nearly a decade. Paula Young, the Director of Marketing explains, “Our software provides operators with equipment uptime and diagnostics data. It can be retrofitted with multiple entry systems and types of car wash equipment. The software provides real time detailed service alerts to the owner and service providers which in turn help them service equipment more quickly to minimize downtime and lost profits.”

Full System IntegrationIn any business there are a multitude of functions that occur simultaneously. This may include a customer making a purchase, fuel being dispensed, a manager running a report, and new inventory being checked in, all at the same time. Keeping track of everything manually, while controlling theft and loss, can be a daunting task. This is where a fully integrated software system can help.

Infonet Technology Corporation based out of British Co-lombia has been providing software to the U.S. and Canada since 1992. Their software products are designed for the retail fuel, convenience, and unattended fueling industries. Lee Barter the Senior Vice President states, “The advantages of an integrated system cannot be understated. In a market

A buSineSS needS SofTwAre To hAndle Common proCeSSeS And STreAmline operATionS. SofTwAre helpS SAve Time And money by AuTomATing funCTionS, deCreASing mAn hourS, And eliminATing humAn errorS. iT CAn be ChAllenging Though To keep up wiTh The ever ChAnging SofTwAre ThAT iS AvAilAble. here The TeChnology CompAnieS leAding The induSTry in innovATive, reliAble And effiCienT SySTemS deSCribe produCTS ThAT will noT only help your buSineSS run more effiCienTly, buT AlSo offer AdviCe on how To ChooSe The beST SySTem for your SiTe.


where margins are tight and the com-petition is high, a retailer needs to have a complete and comprehensive picture of their store/site activities. The ability to have a PCI compli-ant PA-DSS certified system that offers detailed sales infor-mation, robust man-agement reporting, full inventory control, product promotions, loyalty, and dynamic product promotion delivers both opera-tional savings and increased revenues. These capabilities allow a gas and con-venience retailer to maximize return on investment and to both survive, and thrive, in today’s retail market.”Multi Site Data CollectionA challenge that multi-site operators face is consolidating data into manageable and effective reports. Maintaining records manually for multiple sites is time and labor intensive plus far more subjective to errors. Information is also

not available when needed to make time critical business decisions.

Innovative Control Systems has been providing software systems to car

washes since 1988 in 26 different countries including Canada, the United States, Europe and Asia. Rob Deal the Vice President of Inter-national and Corpo-rate Accounts explains how they solve the is-

sue of streamlining multisite data. “The issue most petroleum/convenience store operators face with a network that is spread out, is having all the data for their entire network at their fingertips. They need real time information to make management and marketing de-cisions. The key item our software solves is site connectivity and data collection. We give them the capability to run a na-tional, regional or local marketing pro-gram from a central office. The software allows for multiple pricing options, pro-

motions and interfaces with any brand of car wash equipment.”How to Choose the best SystemSoftware companies today are developing and releasing software that keeps up with the demands of owners, while providing many advantages, cost savings and benefits. However, many operators can still feel unsure when purchasing a new system. Numerous systems are available, all claiming to be the best, which can be overwhelming for even the most savvy user.

The best software package won’t do you any good if it hasn’t been properly designed, developed and tested. When choosing software investigate the com-pany behind the product to determine if they really know the business well and have designed software that does what it is supposed to do.

One way a developer can ensure their software is on the mark is by working with real users, or in the case of ICS, the company is the end user. Deal explains, “All of our software was developed by

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actual car wash operators as ICS owns and operates its own retail location. The software products were all developed and tested at that location to ensure their useful-ness before being released to the market. Essentially, our software is de-veloped for operators, by operators.”

When choos-ing a software company think of it as selecting a long term business partner. Do not be afraid to ask about the quality and quantity of the technical staff along with their background and expertise. You want a company with experience in your industry, who under-stands the challenges you face, and how to apply effective solutions to those is-sues in the software products they offer. Be aware of software packages that are

proprietary and only work on specific types of hardware. If you already have equipment in place you may be required to replace it at additional expense. If

you don’t own e q u i p m e n t keep in mind long term re-pairs and will there be parts available from multiple sourc-es.

It sounds obvious but many owners

are busy and when it comes to check-ing references it can be pushed aside or forgotten. Talk with other users of the system and find out their experi-ences. While a company may look nice on paper, it may just be a large market-ing budget talking. Always take the time for your due diligence before investing thousands of dollars in any software program.

Finally, don’t buy more software than you really need, but don’t skimp on necessary modules and features that will save you time and money down the road. One of the biggest advantages of software is the ability to handle a multi-tude of tasks, so choose a company that offers more than just one or two solu-tions, but who can service all your needs across the board.

Today’s software solutions are better than ever. When you take advantage of the technology and implement your system correctly you will easily achieve the full benefits of the system. This will give you a more complete and accurate picture of your entire business opera-tion which in turn will help you minimize labor costs, decrease shrinkage, better promote and manage your products and services, and boost your bottom line.

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Canada’s convenience stores are facing a competitive battle with foodservice and grocery retail where the lines between these business channels are blurring. Consider that the neighbourhood Mac’s, On the Run or Co-op is now just as viable for a breakfast or lunch item as the majority of fast food cafes. Most C-stores are places where a good cup of coffee alongside a fresh pastry item is part of the program and selections of snacks are growing, innovative and healthier than in years past. Behind this push is the public’s demand for speed, selection and quality. C-stores have been delivering with programs such as Grab and Go foods that have given them an edge in their fight with quick service restaurants (QSR) and big box grocery.

Time preSSured ConSumerS Are looking for help Amid buSy SCheduleS. C-SToreS Are winning The mArkeT bATTle ThAnkS

To grAb n go ConvenienCe.

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Grab N GoScoring with

According to market analysts NPD visits to C-store for food for immediate consumption is up 6 per cent over last year with PM occasions seeing the biggest growth. Here, lunch, supper and PM snack-ing showed combined gains of 7 per cent overall. Morning snack sales expanded by just 2 per cent with PM snacks growing by 4 per cent and account-ing for 66 per cent of traffic (morning accounts for only 20 per cent). Overall, Canada’s C-stores handle 4 per cent of the country’s total foodservice market and 14 per cent of all snack food servings.

“Immediate consumption Snacks is a fast grow-ing and emerging category,” says Carl Mindzak, Customer Business Manager, Mondelez Canada, “The category is highly impulsive and is well suited to play a transaction builder role at retail. Combo

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offers with coffee or a cold beverage like belVita and orange juice could help drive sales. You could also think time of day mer-chandising whereby you would place belVita

and other breakfast op-tions at the cof-fee bar in the morn-ing and then move to Ahoy! and other baked treats later in the day.”

He reports that as the lines between small meals and snacking continue to blur, consumers who are on-the- go are looking for snacking options to fulfill a variety of needs throughout the day. “belVita breakfast biscuits are a great example of how we’re meeting those differ-

ing needs. belVita has been designed to be part of a com-plete breakfast and is baked with whole grain and offers 5g of fibre per serving. By merchandising it next to the refrigerated section close to the orange juice, it acts as a great reminder for busy consumers,” he says.

Having a variety or selection of different items will entice consumers to return again and again, suggests Derrick Hod-dinott of Gregoire ESSO in Fort McMurry, Alberta. A full range service, Esso Gregoire offers gas, wash and C-store with hours from 5:30 am to midnight. New products include soup, Chili, Mac n Cheese, ribs, and burgers as well as salads.

“Consumers love to see and try new products, says Hod-dinott. “Introduce at least one new product a month,” he advises adding that they have found that the changing slate really gets customers interested. “We even get suggestions from the consumers of what they would like to have added to menu. All you have to do is set up a deli with someone in charge who cares about service and what consumers want. Everything else just falls into place.”

Hoddinott’s service oriented location also relies on the solid backing of ESSO where business teams look hard at the dollars and cents of product placements and introduc-tions. Many independent operators lack the resources to drill deeply into the Grab N Go category and this is where companies like Core-Mark come into the picture.

At Core-Mark they examine a wide range of indices that look at the customer demo-graphic and determine the best mix of prod-ucts for the store. They also compile data on things such as profitability per linear foot. “Some snack items may be over indexed with too much foot contribution to the amount of profit contribu-tion,” says Chuck Arcand, Core-Mark’s Director of Canadian Marketing. He comments that they might look at the amount

of grocery items on shelves and suggest oper-ators take some of this away to open up room for higher profit snack items. “We know op-erators can typically do 10 per cent more sales

of higher profit snack items if they improve the product mix. We show them through planograms

and demographic studies how their stores can per-form better,” he says telling that they can look at who

shops a store and then offer items like Jack Links Jerky or reduced sodium nuts and seeds to meet the consumer de-mand. “Everyone wants to be at the till. This is a great place for snack items that meet up with Grab N Go trends. We look at the numbers to determine if a product qualifies for this prime spot. You want only your best performers in this valu-able in-store real estate.”

Product excitement is key to driving sales. Arcand reports that for western operators jerky products stand out as little powerhouses. New is Remington Jerky, a product that is a co-brand with the famous hunting rifles and is proving to be a perfect fit for c-store retailers in the west where jerky has its strongest sales. Hard Bite Chips and Kind Bars are fairly new products as well. These meet the demands of more health conscious consumers. “It’s all about knowing who shops your store and having the right assortment of goods. This is what we do.”

Harlan Fairbanks has been helping C-stores position them-selves as snack centres for years. “We offer an alternative to packaged Grab n Go,” says company president Blair Wan-kling. He suggests that with their food systems more of the profits go to the operator rather than the food manufacturer. He reports popular programs include popcorn, nacho and cheese, hot dog rollers, pizza warmers and Perfect Fry sys-tems.

“How do you differentiate yourself from the fast food outlet up the street?” he asks. “C-store has the upper hand, because not only is it quick, but it offers more assortment and more reasons to come in to the store.”

According to Wankling, they are seeing more interest in roller grills. “There are more products now available for the roller,” he says, pointing to breakfast taquitos and hashbrowns as well as hot dogs. “These systems are easy to operate and this is key to success because of labour issues. All our food equipment and products take this into account. For example, the Per-fect Fry system can accomplish a lot with just the push of a button and you need no food service experience to operate these counter top fryers.”

Here, Arcand concludes that it’s all about maximizing opportunities and positioning your store for success. “Customers expect fast service at C-stores. By having the right prod-uct mix you create repeat trade. People want Grab N Go snacks and meal options. Why not

give them exactly what they demand? It’s a classic win/win.”

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For everything you need


Positioning products toward kids continues to be a growing segment of food retail. In fact, in the US children’s food and beverages have been expanding by about 40 per cent over the last five years. With-in this grouping kid’s beverages are the number two spot behind frozen convenience foods with a roughly $2 billion share of the growing market that includes all retail channels. Behind this gain is a need by beverage manufacturers to counter flat sales with-in carbonated soft drinks and find new points for market growth.

Defined with-in the industry as being a kids’ food when it has a taste kids love; nutrition kids need; or entertainment kids

Catering to Thirsty Kid’s

crave. With this in mind the US food industry has developed a sector that hit $10 billion in sales in 2010. Today’s numbers reflect this growth and new product entries are keeping the ball rolling.

However, despite all the action the playing field is being al-tered by demands from government and health groups to limit marketing of products such as beverages to children under 12. The thinking is that young children are not equipped to deal with the messaging in advertisements and packaging and as a result are over-consuming high sugar products that can lead to obesity and early onset diabetes. Combating this push by

CAnAdA’S beverAge mArkeT iS ChAnging AS iT AlTerS direCTion To give Children more heAlThy ChoiCeS AS well AS more fun.


governments such as Ontario is the Canadian Beverage Asso-ciation (CBA) that has worked with its members to institute a list of voluntary limits to advertising to those under age 12. The CBA guidelines also ask members to cease using third party licensed characters to promote some beverages. The upshot is that Canada’s c-stores can expect a flurry of new healthier products targeted to this important and growing market seg-ment.

At Saputo Dairies, a Canadian leader in milk and cheese products they are targeting kid’s with their Milk 2 Go brand beverages. These are available in 325ml and 500ml convenient grab n go packages that offer the goodness of dairy as well as the low fat considerations of 1 per cent milk.

“We offer 10 flavours and are seeing good gains in the convenience and gas bar channel,” says Quebec-based Terry D’Agostino, Assistant Marketing Manager with Saputo. She suggests placing Milk 2 Go alongside other beverages rather than just commit space with-in the dairy section. “Milk 2 Go is an ‘anytime’ beverage that answers to a variety of trends. It is nutritious, fun and convenient and for this reason it has earned its place as the leader in single serve milk beverages nationally,” she says, report-ing that Chocolate is number one among the sku’s ahead of Vanilla and Strawberry. “

She reports further that they offer a re-duced sugar chocolate Milk 2 Go and are looking at a sport entry that offers 26 grams of protein, as much as in a protein bar.

At Canada Dry Mott’s they have intro-duced two new Hawaiian Punch flavours to the Canadian market. Launched in February, Green Berry Rush and Lemon Berry Squeeze are ideal for kid-focused shelves at C-stores. Both are 80 calories per serving and with 100 per cent daily value of vitamin C making them an easy pick for moms who want their children to have the benefits of vitamins as well as the excite-ment of an established ‘fun’ brand.

Coca-Cola Refreshments Canada Shannon Denny, Director, Brand Communications reports they have no news regarding kids beverages for the summer season. Organizations such as the Wall Street Journal suggest Coke is quiet as they con-template their position on these beverages. Expectations are that Coke will continue to ramp upward its portfolio of low calorie and zero calorie products in an effort to meet the calls for beverages that are less of a concern to parents looking to lessen childhood risk of obesity. Already, says The Journal, Coke’s North American operations see about one third of sales

coming from products such as Coke Zero.PepsiCo Canada is also seeing the writing on the wall re-

garding the move toward manufactured food and beverage regulation. For example their flagship Pepsi Cola brand offers a range of diet and caffeine reduced products that are viewed as positive by both parents and kids. Here, moms like the lower sugar content and kids love the fun of the Pepsi brand. Pepsi also offers products such as long time kid favourite Mountain Dew. Recently the company introduced Mountain Dew Diet, a 5-calorie beverage with a hit of vitamin C.

Not all kids want to go the low calorie, sugar-reduced route. When these children run to the neighbourhood c-store impor-tant purchases include items like frozen beverages and unique kid focused brands. Those that want to take advantage of this opportunity may want to look at quenchers like ICEE slush bev-erages and other products marketed by Harlan Fairbanks. Blair Wankling Vice-President Sales at Harlan Fairbanks suggests C-store not involved in a machined beverage need to reconsider their drink options. He mentions that significant margins in the range of 40 to 80 per cent are available to operators that have

equipment on site.Slush Puppy has been a long-standing win-

ner from Harlan Fairbanks and ICEE was the originator of the frozen carbonated beverage. “ICEE is fluffy and less wet. This means more profit. It also features less hassle because it’s a bag in box set up,” he says noting that of the 11 flavours in the ICEE lineup blue raspberry is the leader ahead of cherry and cola.

InZone Brands is another company that delivers fun to the kid’s beverage sector. The company that is based in Atlanta distributes its products in Canada through Pratts Wholesale where they are marketing items such as Belly Washers and Tummy Ticklers. According to In Zone, the beverages use 100 per cent juice to

create brands for three age groups–toddlers, preschoolers and gradeschoolers. TummyTicklerTots is a pre-diluted apple juice for toddlers that comes in a 120 ml bottle with 40 per cent less sugar than regular apple juice and is pre-mixed with wa-ter. TummyTickler is an undiluted 100 per cent apple juice that comes in a 175 ml bottle and is made for kids ages 3-5 years of age. BellyWashers is a 100 per cent fruit punch that is packaged in a 235 ml container. Each of these beverages has no added sugar. Making them all the more attractive to kids, each bottle is topped with a licensed character such as Thomas the Tank Engine, Hello Kitty and Batman.

Expect the market to continue to change as parents and governments look to hold back the tide to growing health problems associated with too much sugar intake and empty calories. Putting it into perspective Kim Jage, Sales and Mar-keting Director Healthy Beverage Expo, a new event dedicated to supporting and fueling the healthy drink segment of the beverage market (June 7 – 9, 2013 Las Vegas Convention Cen-ter) says the drinks industry will continue to re-evaluate what is being marketed to kids and look at choices beyond carbonat-ed soft drinks, juices and water. “Are you ready for the wave?” Jage asks.

not all kids want to go thE low CaloriE, sUgar-

rEdUCEd roUtE. whEn thEsE ChildrEn rUn to

thE nEighboUrhood C-storE iMPortant PUrChasEs inClUdE itEMs likE frozEn

bEvEragEs and UniqUE kid foCUsEd brands.


Overhead Doors and Carwashes

The dAy To dAy mAinTenAnCe And repAir CoSTS ASSoCiATed wiTh The operATion of A CArwASh CAn ofTen meAn The differenCe beTween profiTAbiliTy And loSS for A CArwASh owner.

Between the wash building, the wash system itself and all of the ancillary systems that aid in the proper function of a wash operation there are a myriad of things that can go wrong and cost money.

Overhead doors are just one component of the overall carwash system, but if examined in isolation the doors are an example of how important each singular part of the system is to the functioning of the whole carwash. By understanding the conditions and circumstances that contribute to the failure of the door system in a car wash an operator can plan to avoid costly problems. When specifying new doors there are certain selection criteria to consider. Once operable, proper preventative maintenance and care of the doors by qualified knowledgeable technicians can minimize critical downtime for the carwash.

For the overhead door industry the carwash application is often considered the ultimate challenge. Carwashes present circumstances not typically seen anywhere else in overhead door installations. High


POW’AIR’ DORPNEUMATIC DOOR OPERATING SYSTEMS

TM


TM


TM

Reliable Controls are an essential part of POW’AIR’DOR Systems. Depending on the application, controls are fully automated, such as controls found in today’s car washes; or controls are simple manually operated devices.

POW’AIR’DOR CONTROL PACKAGES

• No electrical signal, open and close function operated by means of a manual lever valve• Suitable for explosive environments, truck washes, self serve car washes or other non-automated environments

Standard Key Features: • Lever Valve• Filter, Regulator, Lubricator (FRL) unit

• Electrical signal opens and closes door by means of a push button station• Suitable for automotive environments, car wash or transit environments

Standard Key Features: • NEMA 4 Valve Panel containing directional valve, speed control, noise muffler and electrical components with open/close push buttons installed on control box cover• FRL unit

Note: Photo eye base installed for future use

• Semi-automated system uses a valve panel to control the open/close cycle of the door, controls carriage movement, speed and cushioning”• Suitable for car wash, emergency medical service (EMS) stations, fire stations, high cycle applications or transit environments

Standard Key Features: • Nema 4 Valve Panel containing directional valve, speed control, noise muffler, power cut off switch, reversing pressure switch and electrical components• Wall Mount Nema 4 Push Button Station• Cushion Blocks• FRL unit

• For all automated applications • Operates on low voltage (24V) and runs independently of the Car Wash Controller • Programmable Logic Controller (PLC) stimulates over 430 contacts – the most sophisticated Door PLC Panel in the industry making it compatible with all types of wash control systems• One PLC Panel operates 2 doors individually ie: entrance and exit doors• Suited for Touchless or Tunnel Car Wash Applications

Key Features: • Nema 4 Valve Panel containing directional valve, speed control, cushion valve, power cut off switch, reversing pressure switch, noise muffler• Nema 4 Programmable Logic Control (PLC) Panel houses all electrical components and trouble shooting switches• Reed switches (switches for sensing door position) • FRL unit

Note: All packages include: Filter, Regulator, Lubricator (FRL) unit, Fittings, Tubing, Mounting Brackets and Lubricant

1. MANUAL OPERATION PACKAGE:

2. ELECTRIC OPERATION PACKAGE:

3. SEMI AUTOMATED PACKAGE:

4. FULLY AUTOMATED PACKAGE:

Photos Eyes: Safety reversing device - when infrared red beam is broken door reverses Reversing Pressure Switch: An internal safety feature requiring no components on the door - In the event a closing door touches an obstruction the switch senses a change in pressure and instantly reverses the door Timer: Delayed timer to close door Pneumatic Controlled Emergency Open & Close: In the event of power failure, this feature allows you to open or close the door Autodrain: Drains compressor automatically to eliminate moisture build up

Upwardor® Corporation 8025 Lawson Road - Milton, Ontario, Canada - L9T 5C4 T: 905-876-3667 F: 905-875-3533 www.upwardor.com

FRL Unit Lever Valve

Valve/Control Panel

Valve/Control Panel

ADDITIONAL OPTIONS

PLC Control Panel

Valve Panel

TM

Building Successful Partnerships

T.M.

CORP.®

Upwardor© Corporation8025 Lawson Road Milton,Ontario - L9T 5C4

T: 905-876-3667 F: 905-875-3533 www.upwardor.com

moisture and humidity, splashing soaps and waxes, high rate of opening and closing cycles per day and harsh cold climate weather conditions are all det-rimental to the doors. To generate in-come, car washes count on the doors to function without fail despite these challenges. For example, overhead doors located in close proximity to the car wash system can be exposed to di-rect contact with the water used in the wash process. Overhead doors, typically made of galvanized steel components, can quickly begin to corrode and break-down. As well, many of the insulations used in door panels can absorb mois-ture over time from the carwash environ-ment. This excess water will weigh down the panels and stress the hardware com-ponents that are designed to facilitate the movement of the doors. Even the greases and lubricants designed to allow for smooth opera-tion will breakdown in these high humidity conditions.

By paying attention to details operators can save them-selves a lot of trouble. The easiest way to avoid excess mois-ture on the inner face of the doors is to locate the doors as

The top photo shows a standard commercial roller, photo below a carwash roller.

far from the wash area as possible. However, this option is not always feasible and other considerations may have to be made. Also, avoid using any steel insulated panel type sectional door. Over time this type of door will absorb water and result in premature failure as the door grows heavier with moisture placing greater stress on the operation and spring assembly. An acceptable and widely used alternate has become the an-odized aluminum framed door with polycarbonate glazing. This option will eliminate any chance of moisture absorption and the aluminum will not rust. Furthermore, the polycarbonate will not break, a distinct advantage over glass.

To prolong the lifespan of the door face hardware it is suggested

that powdercoated and/or stainless steel compo-nents be specified. Standard galvanized hardware will start to corrode in a matter of a few months in a wash environment but powdercoated hardware will have a much longer service life. The corrosion resistant concept should be carried throughout the design of the door so the springs should be galvanized, the spring shaft should be zinc plated, the cables should be stainless steel and the tracks also should be powdercoated.

Soaps and waxes that are critical in the car clean-ing process are themselves highly detrimental to over-head doors. Soaps expedite the breakdown of lubricants on the various door mecha-nisms as well as caking on to various hardware com-ponents. Soaps can do a great deal of damage to the sprockets and chains of an electric operator.

To avoid the breakdown of the grease in the hard-ware components try to avoid the use of grease de-pendent hardware. For ex-ample door rollers with grease packed ball bear-ings can be replaced with rust proof rollers. These rollers can provide a long service life at only a slight incremental cost. It is inadvisable to use any stan-dard electric operators in any carwash application but if used, specify an opener that has the electron-ic components protected from the soaps and mois-ture to avoid fowling of the electronics. To avoid all of these issues completely a wash owner should



T.M.

CORP.®

TRANSLUCENT ALUMINIUMSOLALITE ][

5/8” (16mm) five wall polycarbonate Clear, Light Bronze or Dark Bronze


T.M.

CORP.®

DOOR SECTIONS: Solalite door sections are 51mm (2 inches) thick and are extruded from 6063-T6 aluminum alloy in a standard clear anodized finish. All aluminum members are 2mm (.070 inches) wall thickness and 3mm (.115 inches) thick at hardware mounting locations. Perimeter framing including meeting rails , end stiles and top and bottom rails incorporate a thermal break — which is optional — to eliminate thermal conductivity between interior and exterior of sections. Meeting rails are interlocking with a continuous hinge designed to inhibit water entry and freezing between joints. Meeting rails also possess an integral strut bar designed to add extra strength to frame sections. Hinges at section ends are combined with roller brackets and are fully adjustable. Centre stiles are installed behind polycarbonate glazing. Doors over 4875 mm (16 feet) wide incorporate double end hinges. Bottom sections are available in optional insulated aluminum stucco embossed or glazed in polycarbonate. Doors have a perimeter weatherstrip of aluminum extrusion with low temperature vinyl.

GLAZING: Glazing materials are 16mm (5/8 inch) thick translucent polycarbonate, five wall, are available in clear, light or dark bronze tint. Polycarbonate runs the full width of the door and is encased in a neoprene seal with both ends enclosed to minimize condensation and dust build up in air cavities. The optional oval cut out window is 457mm x 203mm (18 inches x 8 inches) and is 3mm (1/8 inch) or 6mm (1/4 inch) thick in clear acrylic or polycarbonate. The optional full view glazed panel runs the full width of the door (maximum 10 foot wide door) in clear polycarbonate or acrylic 3mm (1/8 inch) or 6mm (1/4 inch) thick.

TRACKS: Tracks are 51mm (2 inch) thick minimum of 14 gauge or 76mm (3 inch) thick minimum of 12 gauge galvanized steel. All vertical tracks are bolted and assembled to a continuous vertical angle of 51mm x 102mm (2 inches x 4 inches) of minimum 14 gauge , or to jamb brackets of 11 gauge and are fully adjustable. Horizontal tracks have a maximum radius of 381mm (15 inches) with a continuous 12 gauge angle, 38mm x 51mm (1 ½ inches x 2 inches), welded to the horizontal tracks. Powder coated hardware is optional and available for corrosive environments.

HINGES: Roller carriers are minimum 13 gauge galvanized steel to suit door width. (For 4875mm or 16 foot wide doors and over, specify double end hinges. Strut bar reinforcement is required for doors 6096mm or 20 feet and wider.) Rollers are 51mm (2 inches) or 76mm (3 inches) in diameter, 10 ball bearing with hardened raceway and cold rolled 11mm diameter x 14mm stem (7/16 inch diameter x 4 ½ inch stem.) Long stem, 203mm (8 inch), rollers are supplied with double end hinges. Rust proof bearingless Nystroll stainless steel, nylon rollers in 51mm (2 inch) or 76mm (3 inch) diameter available for corrosive environments.

TORSION SPRINGS: Torsion springs are oil tempered with 10,000 standard cyclage (specify higher cyclage if required to maximum 125,000 cycles) fitted on a continuous 25mm (1 inch) hollow, 14 gauge tube shaft, or on a 25mm (1 inch) cold rolled solid shaft, keyed and mounted on ball bearings, supported by heavy gauge gusset plates. (Counter weight system available on request.) Galvanized springs available for corrosive environments.

CABLE DRUMS: Should suit the type of lift required and be able to withstand maximum cycle requirements. Cables are made of galvanized aircraft grad, 7 x 19 constructions, designed to suit door weight at a safety factor of 8 to 1. Stainless steel cable available for corrosive environments.

NOTE: When specifying Chain Hoist or Jack Shaft Electrical operator on standard lift doors, use solid shaft, spreader bars, and pusher springs. For car wash, explosion proof or high cycle applications, use PowAirDor pneumatic operator.

CORROSION PACKAGE: For harsh environments Upwardor offers corrosion protection hardware which includes powder coated hardware, galvanized springs, zinc plated shaft, stainless steel cables and Nystroll rust proof rollers.

OPTIONS: Upwardor offers a full range of hardware options regarding lift, door operating devices and safety features. Please consult factory for specifications.

SOLALITE ][

8025 Lawson RoadMilton, ON Canada L9T 5C4Toll Free: 1-800 667-3367

[email protected]

PANEL CROSS SECTION AND ADJUSTABLE HINGE

ADJUSTABLE GALVANIZED HINGE

The PowAirDor Pneumatic operating system coupled with the Solalite door offers a comprehensive door package engineered to withstand the most demanding environmental conditions. Available in both trolley and side mount models, the PowAirDor’s unique design and built-in safety features makes this system virtually maintenance free, environmentally friendly, dependable and safe.

Ensure your Solalite door gets a PowAirDor operating system for maximum durability and reliability!

quality & durability

leading edge technology

sleek design

TRANSLUCENT ALUMINIUM

UNIQUE DESIGN

THE BEST DOOR DESERVES THE BEST OPERATOR.

FEATURING A CONTINUOUS HINGE AND THERMALLY BROKEN DOOR

translucentThermally Broken Frame (optional)

Continuous Hinge Extrusion

• Aluminum framed door construction for superior corrosion resistance • Lightweight translucent Polycarbonate glazing which is energy efficient and virtually indestructible • A continuous hinge design to inhibit water build up between sections • 2 inch aluminum frame with integral struts for greater strength and durability• Industry exclusive thermally broken frame which eliminates ice build-up on the door interior• Corrosion resistant hardware package provides extra protection in harsh environments

8025 Lawson Road [email protected], ON Canada L9T 5C4 www.upwardor.com

Toll Free: 1-800 667-3367

consider a pneumatic operator sys-tem where the effects of soaps and waxes and moisture are minimized as there are no electronic compo-nents in the bay area and the door is operated without the assistance of metal sprockets chains or belts.

In the winter cold northern cli-mates of Canada the harsh tempera-tures can provide a further challenge to the doors on a carwash. As the doors in a wash are one of the few components that are exposed both

to the frigid building exterior as well as the warmer wet inte-rior of a wash they face the challenge of freezing and seizing. When a door sits idle with moisture on the inner face in sub-zero weather it allows for ice to form on the door. When the door is reactivated the ice will cause the door to seize and can result in the door cables jumping off the drum and render the door inoperable and requiring a repair service as well as result-ing in downtime for the carwash.

Moisture on the inside of doors tends to become a concern only when it turns from liquid to ice. The easi-est way to avoid that scenario is to specify a door that is completely t h e r m a l l y broken and isolates the cold from the outside face of the door from transferring t h r o u g h to the wet inside face of the door. To further e l im inate the pos- sibility of cold a door should be designed with a perimeter weather seal and panel joints that inhibit cold and wind from penetrating through to the inside of the building through a continuous joint seal.

Carwash operations can be lucrative as either a value added sale to fuel or as a viable profit center on their own. In order

iCE will CaUsE thE door to sEizE and Can

rEsUlt in thE door CablEs jUMPing off

thE drUM, rEndEr thE door inoPErablE and rEqUiring a rEPair

sErviCE.

for this to happen all facets of the carwash must function ef-ficiently and consistently. Downtime of the wash and costly service and repairs can quickly erode the proceeds generated by the service. By carefully considering the quality and design of components chosen for use in a carwash the operator can trade slightly higher initial cost for prolonged savings through-out the life of the facility.

Standard door hardware (left) next to powdercoated corrosion resistant hardware (right).


Inventory Management for Convenience Stores

Introduction:Effective inventory management has always yielded valuable growth in sales and profits. This

happens through identifying the strengths, weaknesses, and opportunities in inventory and suppliers. Clearly, this can be time consuming. So, just how does the store owner get this work done effectively while leaving time for vacations?The secret today lies in the effective use of an automated business management system, one that is closely linked to sales and receiving operations.

This article looks at the key functions that store owners need

to follow to achieve effective inventory manage-ment using automated business systems.

All business management systems have one weakness in common–the need for day to day reconciliation. Reconciliation includes: daily cash outs with balancing; and entering and balancing inventory receipts. Let’s call this the Daily Routine. Here is each step in inventory management and how the daily routine affects the results you obtain from your business management system.

The steps involved can be overwhelming: Re-ceiving; Margin Analysis by product, product line, and shelf space; Counting; Shrinkage Analysis; and Product Re-ordering. Some of the processes involve complex mathematical calculations taking hours of work. Fortunately, solid execution of your daily routine will significantly improve the results you obtain from your system. There are several

ways to increase your effectiveness while reduc-ing the time involved.

Handle Incoming Stock Effectively:For incoming stock and slow moving stock, be sure you are using your vendor effectively. Receiving inventory has 2 key parts – removing old stock and obtaining fresh stock.For old stock, ensure your vendor’s rep collects outdated and damaged stock while cleaning and re-organizing their display areas. In concert with your store manager, the outgoing product should be checked against the returns invoice.

For fresh stock, the rep should bring the stock in and, in concert with your store manager, check it against the sales invoice. Finally, the rep loads the new stock to the store shelves.

Your vendor’s invoice should clearly list all items, the prices, taxes, and the expected gross margin on machine printed invoices. Handwrit-ten invoices are completely out-dated in today’s world. Accurate invoices allow for accurate entry to your business system – a step that should be done as the same day of product receipt.Connect to your business System:Ensure your cash register results are directly integrated to your business system with results reconciled daily. With direct entry to your business management system, accurate sales results are then accumulated for reporting and analysis purposes.

by Craig fisher CEO of Solid Innovation®


Each product line, or category, should have a separate shelf location, sales, cost of goods sold, and inventory division within your business system. This will allow your system to maintain perpetual inventory tracking for each product and division and for reporting by shelf location.

Spot Check Inventory levels:Periodically, review inventory levels for some product categories to ensure your business system has the accurate on-hand inventory levels. For differences, investigate why the differences making corrections. For overages, are product receipts not being entered? For shortages, look for sources of shrinkage. When this is done on a rotating basis, weekly and monthly, inconsistencies are more easily spotted.

Make adjustments to your business system product levels to ensure accu-racy. At the same time, consider the gross margin, sales per square foot, and velocity for each category. When this is done at the same time, insights into growing profits are frequently noted.

use your business System’s Analysis:Prepare to meet with your product vendor on a regular basis to consider their products and services and their effect on product mix and your store’s profitability.

This is where your business system, with accuracy ensured by your daily rou-

tine, leads to valuable insight into p r o d u c t s . Armed with these accu-rate results accumulated over time, your busi-

ness system will be able to produce insight. Reports should be available in seconds to provide analysis that would normally take hours to produce.

Now look for fast moving, profitable

products and product lines as well as slower moving, less profitable areas easy. Using this information, consider what changes you could make.

Now, meet with each of your vendors to review results and find new opportu-nities. Consider, for example, seasonal items. With summer now well under-way, you will likely have added suntan lotions, sunglasses, insect repellant, an-tiseptics, first aid items, fireworks, and

About the Author:Craig’s first career was with Credit Unions. Here, he worked with all manner of business learning lending, financial analysis, and business management. Later, in 1986 he set out to take the power of computerized business systems to business owners. The result is that thousands of businesses across Canada, USA, and the Caribbean benefit from business systems. Craig Fisher is founder and CEO of Solid Innovation®. For more see www.Solid-Innovation.com, www.RouteAccounting.com, and LinkedIn.

with sUMMEr now wEll UndErway, yoU will likEly havE addEd sUntan lotions, sUnglassEs, insECt

rEPEllant, antisEPtiCs, first aid itEMs, firEworks, and othEr sUMMEr novEltiEs. nExt, with fall sEason aPProaChing, yoU May wish to PrEParE with glovEs,

hUnting sUPPliEs, and othEr fall MErChandisE.

other summer novelties. Next, with fall season approaching, you may wish to prepare with gloves, hunting supplies, and other fall merchandise.

Implement your Inventory Mix Changes:At all times, watch that counter displays such as lighters, and free standing displays such as sunglasses are cleaned, restocked, and reorganized regularly. Clear out old displays that are at end of season. Displays that are low do not attract customers. That is because customers like a wide selection and are hesitant to purchase the last few of any item.

Bring in your new products and dis-plays. This attracts attention to your store giving it a fresh appearance.

use your Staff Effectively:Now, use your staff effectively. Greet customers with genuinely friendly greetings. Point out to customers the new items that are available.

It is perhaps universal that custom-ers feel welcomed with a brief, positive greeting… a feeling they are welcome and are, in fact, the reason you run a convenience store.

Summary:In summary, solid inventory manage-ment need not involve complex math-ematics. Instead, a solid application of your daily routine coupled with direct input to your business management system is a must. This will help the busi-ness owner with staying on track with a solid understanding of gross margins, turnover, shrinkage, and velocity.

The result is a more profitable store – and of course, happier customers, staff, and owners.

Could having access to 3 years of inventory, delivery and compliance data help you

Could real-time email notifi cation help you reduce operating expenses?

Could anytime/anywhere access drive productivity to your bottom line?

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Addressing Concerns Over Excessive ULSD UST Corrosion

by john gaither, PetroClear®

new reporT idenTifieS probAble CAuSeS of ulSd uST CorroSion And indiCATeS ThAT proper diSpenSer filTering CAn help prevenT dAmAge To The vehiCle’S fueling SySTem


CCCMag13 JulAug hlf0617ol.indd 1 6/17/13 11:26 AM

The acronym ULSD, short for ultra-low-sulfur diesel, became a permanent part of the motor-fuel vernacular in the United States in June 2006. It was at that time that a new federal regulation from the United States Environmental Protection Agency (EPA) went into effect. Known as the “Clean Air Highway Diesel” rule, it mandated a 97% reduction in the sulfur content of highway diesel fuel. Accordingly, refiners were required to alter the composition of the diesel fuel that they produced so that it contained only 15 parts per million (ppm) of sulfur, which was a drastic reduction from the previous 500-ppm threshold.

Within the same time frame, the Energy Policy Act of 2005’s Renewable Fuel Stan-dard, which was amended by the Energy Independence and Security Act of 2007, mandated a significant increase in the production and use of biofuels in the U.S. This included etha-

nol, which is now present at a level of 10% in more than 90% of the gasoline that is sold in the United States.

Since 2007, both ULSD and gasoline containing ethanol have been present at retail, commercial and fleet fueling sites across the country. Also present since that time are complaints that ULSD can cause serious issues, mainly excessive corro-

sion of the underground storage tanks (USTs) and in the equipment that is used to dispense the fuel.

Often when this corro-sion is found the dispenser fuel filter is being blamed, mainly because the filters are becoming fouled with what has been termed a “metallic coffee-ground-

type substance” and need to be changed more frequently. However, a September 2012 report from the Batelle Memorial Institute, commissioned and funded by the Clean Diesel Fuel Alliance and American Petroleum Institute, shows that impuri-

oftEn whEn this Corrosion is foUnd thE disPEnsEr fUEl filtEr is bEing blaMEd, Mainly bECaUsE thE filtErs arE bECoMing foUlEd with

what has bEEn tErMEd a “MEtalliC CoffEE-groUnd-tyPE sUbstanCE” and nEEd to bE

ChangEd MorE frEqUEntly. howEvEr...


ties in ULSD, including the unexpected presence of trace ethanol, may in fact be causing the corrosion.

This means that the dispenser fuel filter is performing a valuable service by arresting the corrosive particulates before they can reach a vehicle’s fuel-ing system. It was also the increasing frequency with which dispenser filters were becoming fouled and needing to

Submersible pump shaft with ULSD corrosion.

Corrosion removed during a ULSD tank cleaning effort.

Liquid removed from a ULSD tank bottom, clarity test as compared to a Haze chart.

solUtions to thE ProblEM of ExCEssivE Ulsd Ust Corrosion

inClUdE thE installation of a watEr-Monitoring ProbE in thE

tank or thE UsE of bioCidEs that

arE dEsignEd to kill any

MiCrobEs that arE PrEsEnt.

tHE REPORt’S CONCluSION StAtED:

“Corrosion in systems storing and dispensing ULSD is likely due to the dispersal of acetic acid throughout USTs. It is likely produced by Acetobacter bacteria feeding on low levels of ethanol contamination. Dispersed into the humid vapor space by the higher vapor pressure (0.5 psi compared to 0.1 psi for ULSD) and by disturbances during fuel deliveries, acetic acid is deposited throughout the system. This results in a cycle of wetting and drying of the equipment, concentrating the acetic acid on the metallic equipment and corroding it quite severely and rapidly.”

be changed that alerted fuel-site oper-ators that excessive UST corrosion may be the root cause of the problem, which prompted further investigation.

The Batelle report, Corrosion in Systems Storing and Dispensing Ultra Low Sulfur Diesel (ULSD), Hypothesis Investigation, highlights the results of tests conducted on a total of six USTs in three separate regions of the country


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About the Author:John Gaither, PE, is the Director of Engineering for PetroClear®, part of FRAM Filtration, which is a quality and technology leader and one of the world’s largest manufacturers of filters, filtration products and related services to the automotive, retail, on-highway and off-highway fleet, heavy-duty and fuel-dispensing industries. PetroClear® is a leading global brand of fuel-dispenser filters from FRAM Filtration.

To contact John Gaither, please email him at [email protected]. For more information on PetroClear®

products, please visit: www.petroclear.com.

– three in California, two in New York and one in North Carolina. Fuel, water bottoms, vapors, bottom sediments and scrape samples were taken from all six tanks and were analyzed for genetic material and chemical characteristics. Analysis of the data allowed Batelle to draw conclusions with respect to three working hypotheses:• Aerobic and anaerobic microbes are

producing by-products that are es-tablishing a corrosive environment in ULSD systems

• Aggressive chemical specie(s) (e.g., acetic acid) present in ULSD systems are facilitating aggressive corrosion

• Additives in the fuel could play a role in contributing to the corrosive environment in ULSD systems, but it is unlikely

All of the inspected sites contained microbes with the dominant organism known as Acetobacter, which leads to the production of acetic acid, which was found to be ubiquitous in the fuel, water bottoms, vapors and scrapings at all of the sites that were inspected. Secondly, and more surprisingly, ethanol was identified and measured in the USTs at five of the six inspected sites. The source of the ethanol was unknown, however, diesel fuel is often delivered in the same trucks as ethanol-blended gasoline. In addition, it is possible that a ULSD UST that was previously used to store gasoline, could potentially have a manifolded ventilation system connected to other gasoline tanks. These two circumstances could lead to some cross-contamination of ethanol and ULSD.

This shows that corrosive particles can be circulated through the UST and that it is possible for them to exit during the fueling process. The last line of defense against this potential invasion of corrosive particulates into a vehicle’s fueling system is the dispenser fuel filter. Instead of blaming the fuel filter for becoming fouled and needing to be replaced, fuel-site operators that dispense ULSD should recognize that the fuel filter halts the particulate invasion and serves as an indicator that problems with excessive corrosion may

exist in the UST and the overall fuel-dispensing system.

Suggested solutions to the problem of excessive ULSD UST corrosion in-clude the installation of a water-moni-toring probe in the tank or the use of biocides that are designed to kill any microbes that are present. Additionally, the Petroleum Equipment Institute has created a number of “Recommended Practices” manuals that address UST operation, inspection and maintenance at fueling sites, including RP500: Inspec-tion and Maintenance of Motor Fuel Dispensing, RP900: UST Inspection and Maintenance and RP1200: Testing and Verification of Equipment at UST Facili-ties. Finally, you can also contact your filter distributor if you have any further questions regarding the issue of exces-sive ULSD corrosion and how it can af-fect filter performance.


The appearance and image of a store is the first thing a customer notices, and has a huge impact on their shopping experience. Mac’s Convenience Stores strives to make each of its locations as beautiful and unique as possible to create the ultimate shopping experience.

Most C-store consumers have been trained over the course of their lifetime to expect a certain set of criteria: bland color palettes, harsh fluorescent lighting, vinyl composite floor tiles, and spaces stuffed past capacity with chips and candy. These stores were somewhere people would only go if they had to, and the goal was to get in and out as quickly as possible. Those days are long gone. Customers are now walking into new stores, pausing a second, and thinking “Wow, this is nicer than I was expecting”. This initial impression might inspire them to browse a bit more carefully and stay a bit longer, rather than just grabbing the one item they came for and hurrying away. And these experiences keep them coming back. For the past decade, Mac’s Con-

Evolving Designif A piCTure iS worTh A ThouSAnd wordS, Then Seeing SomeThing in reAliTy muST be worTh A million.

by beka jackson


Evolving Design

Display Distribution Inc.

Cell Phone Accessories On Display “Ideal for Gas Stations,

Convenience and Variety stores”

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Extremely convenient • Only 1 square foot of floor space required • delived pre-packed with

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Flamingo Display comes complete with 100 items. Retail for $12.99 per piece plus taxes

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All of our products offer these great features:• Theft prevention lock on each display case• Professional packaging• All chargers offer customers the ability to test the product prior to purchasing• Display Distribution Inc. guarantees the highest quality products

Phone: 1-866-580-2621 [email protected] www.displaydistribution.ca

Customers look for car chargers and other accessories in

emergency or while traveling.


venience Stores has been leading this change, focusing on wel-coming customer experiences, quality products, and appealing spaces.

Convenience is still front of mind for Mac’s. Each new store is designed to accommodate traffic flow throughout, with spe-cific patterns of travel constantly being reviewed and optimized, and special attention being paid to ideal product adjacencies. This includes grouping all food service offerings together on one side of the store, with traditional C-Store categories on the other half. The layout is always optimized for efficient flow through the store, and extra footage and wide aisles around all fixtures allow customers the freedom to move about these open spaces with ease. The shopping experience is comfortable and pleasant. Long, clean aisles allow for entire categories to be merchandised together. This allows a patron to see all of their choices for say, chocolate bars, simultaneously, without having to run around the store. Ample light-ing and organized shelves create further ease of shopping; helping customers to find what they initially came for as well as other prod-ucts that may complement that item. The in-novative in-store experience continues when, in most new stores, customers can retreat to a comfortable seating area to enjoy their meal or snack, watch some satellite TV, connect to free Wi-fi, or just relax in big, soft chairs. A well-appointed seating area is especially important with today’s expanded food service offering, but is equally enjoyed by those who come in for a cup of coffee, a bottle of pop or a bag of chips.

In order to establish our stores as an important part of the community, Mac’s has taken the time to really look at the indi-vidual community each store serves: Each design is tailored to the specific neighborhood. These décor themes are not lim-ited to those typically reserved for convenience retail, such as paint, slatwall, and t-bar ceilings. In fact, these new stores are intended to be more similar in design to a higher end restaurant or boutique. The special flair in each store may be designed to represent something as specific as a local sports team or

industry, but is more commonly based on an intangible feel-ing or disposition within the area. These less heavily-themed designs stay relevant much longer and are a classy alternative to traditional interiors. For example, a new store in the college town of Lethbridge, Alberta, has been designed to draw in the young students going to school only a few blocks away from the store. The color scheme is contemporary and hip, with fun design details such as a cut-out ceiling and patterned glass railings, elements that are appealing to a modern crowd of twenty-somethings. An expanded mezzanine seating area offers free Wi-fi and a cozy environment for people to study, eat and hang out.

Another new store which went through the same planning process yielded a much different, but no less exciting, result. The new location is on the outskirts of Saskatoon, in a very new

community. The clientele is comprised most-ly of those who call the new neighborhood home. The store has a very high-end feel, with a neutral color-palette and contrasting wood grains on bulkheads that wrap around each other overhead, as well as on the eye-catch-ing Froster wall. Since the store’s opening in May 2013, the reaction from customers has been extremely positive, some even doing a double-take upon entering.

Many companies are very attached to hav-ing a specific brand image that includes hav-ing every store look identical. While many important elements are the same in every Mac’s store – the coffee area, grouping food services together, highlighting our unique ser-vices and products (Froster, F’Real, etc) – our focus is on creating comfort and convenience

through customization, not through familiarity. We offer the same great service and quality products at each location, but are not satisfied with rote, cookie-cutter spaces. We strive for something a little higher.

The possibilities are endless, and no two new stores are de-signed the same. A store in the lake community of Chester-mere, AB, has a rustic “beach house” feel. Whistler, B.C.’s new location looks like a mountain cabin and features backlit imag-es of the mountain. In a high-end neighborhood in Sherwood Park, AB, modern finishes and colors steal the show. Whatever the community, Mac’s will endeavour to complement it with its own innovative, tailored, and beautiful store.

thE innovativE in-storE ExPEriEnCE ContinUEs

whEn, in Most nEw storEs, CUstoMErs

Can rEtrEat to a CoMfortablE sEating arEa to Enjoy thEir

MEal or snaCk, watCh soME satEllitE tv,

ConnECt to frEE wi-fi, or jUst rElax in big,

soft Chairs.

OFFICE USE ONLY(FOR REPEAT ORDERS)

Job #:

Qty:

Date:

McIntosh Petroleum Truck Prf.ai

Job Description: Computer Cut Graphics in 7725-31 Medium Grey - Weeded and Premasked .

2010\M

Scale: 1:2.5 (40%) artist: m.desjardns / rep: 038

Source Drawing: ADJF 2007/19797

Rev0:Font:

51XXXDrawing #

Date: 03.02.10 MI PETRO SERVICES

19.625 ins

6 ins

7725-31 Medium Gray

XL1022E Cardinal Red

TLS-450제품은 미래지향적 기술을 갖추었으며 자사의 제품중 가장 완전한 특징을 갖춘 탱크 측정 솔루션입니다.귀하의 탱크를 감시하고 보호하는 것을 돕기 위해 설계되었으며, 귀하의 주유소 운영을 위한 업계 최고의 정확성과 최대의 융통성을 제공합니다.어떤 계산대, 스마트기기/스마트 폰, 또는 아이패드 – 어디에서든 재고, 배달 및 경고하는 정보를 관리하십시오

캐나다서부의 주유소들을 전문적으로 도와 드립니다 MPI사가 어떻게 귀하의 시간과 돈을 절약해 드릴 수

있는 지를 알고 싶으시면 저희에게 전화해 주십시오

MI Petro and MPI(403) 266-5558 [email protected] www.mipetro.com


5 월 30 일 과 31 일 오타와 국회 의사당과 쉐라톤 호텔 CONFERENCE ROOM 에서 UKCIA 회장 이봉섭외 각협회

회장단 및 고문단 80 여명이 참석한 가운데 이틀에 걸쳐 연차총회와 포럼을 개최 하였다

첫날 연차 총회에서 이봉섭 신회장 과 복종한 전회장의 회장 인수 인계식 과 사업계획과 예산안 승인이

있었으며 인수식에서 이봉섭회장은 각 지역 협회와의 관계를 더욱 공고희 하여 회원의 더많은

이익창출을 위하여 노력 할 것이며 캐나다 정부와의 관계를 긴밀이 하여 회원들의 권익을보호에 역점을

둘것을 약속 하였다.

이날 포럼에서는 경제학 박사 정희수 박사님과 차세대 리더들을 모시고 총연합회가 나가야 할방향과

한곳에 집중되어있는 회원들의 사업 전환의 방향과 방법을 모색 해보는 자리를 가졌다.

다음날 국회 의사당에서 열린 포럼에 앞서 UKCIA 의 이봉섭 회장단 과 관계자들은 캐나다 현충탑 과

한국전 전몰 용사탑에 헌화 하였으며

이날 의사당 회의실에서 열린 포럼에서는 Yonah Martin 상원의원, Financial Minister, Public Safety

Minister , Veron White 상원의원 및 다수의 정부 관계자들과 담배 세금의 과다 인상,스몰 스토어의

정부의 지원방향, 와인 맥주 취급에 대한 허용과 규제 완화,불법담배에 규제에 대한 지속적인 정부의

지원, 대형 box Store 공정 거래법의 위반 시정및 투자 이민법 간소화와 규제완화등 한인 사업체들이

격고있는 다양한 부분에 대하여 토의 및 건의를 하였다.


이날 연방 총리와 의 면담에서 총리는 각 지역 협회의 회원과 회장장단의 노고를 치하 하였으며

이날 행사 후에는 주 캐나다 조희용 대사께서 한카 50 주년의 뜻 깊은 해에 한인의 위상과 비즈니스 향상을

위해 애쓴 UKCIA 의 회장 및 임원 ,관계자를 치하 하는 의미에서 관저에서 만찬을 베풀었다

이날 연방 총리와 의 면담에서 총리는 각 지역 협회의 회원과 회장장단의 노고를 치하 하였으며

이날 행사 후에는 주 캐나다 조희용 대사께서 한카 50 주년의 뜻 깊은 해에 한인의 위상과 비즈니스 향상을

위해 애쓴 UKCIA 의 회장 및 임원 ,관계자를 치하 하는 의미에서 관저에서 만찬을 베풀었다


U.K.B.A C.C.I.C


U.K.B.AC.C.I.C

SEPTEMBER/OCTOBER 2011

The Best Things You Never Realized About ATMs귀하가 몰랐던 현금자동지급기(ATM)의 장점들

Why Icelandic Locals Dine at The Gas Station 이이슬랜드 사람들은 왜 주유소에서 저녁을 먹을까Clean Up in Aisle Six! Finding Faults in the Salt스낵 진열대를 정리하자! 소금에 있는 나쁜 점들Blurred Lines – Diverse Markets Mean Declining C-Store Revenues불분명한 유통업계 경계선- 유통업계의 다양화는 편의점 매출 감소 의미

Other People’s MoneyThe awful truth about where those pesky credit card fees actually go.

Tobacco Icon Ron Funk Gets

Up Close and Personal

The Environmentally Correct C-Store

Calibrating meters so you get what you pay for

January/February 2009

1940

JULY / AUGUST 2010


U.K.B.AC.C.I.C

U.K.B.A C.C.I.C

PM

41

67

05

39

GAS KINGCELEBRATES

25Y E A R S OF GIVING BACK

창업 25주년을

맞는 개스 킹

주 유 소 소 개

Pump Up the Volume: The Humble Gas Pump is Not to be Taken Lightly 주유소 개스 펌프기 변천사 : 개스 펌프기가 단순해 보인다고 가볍게 보아선 안된다

Western Convenience Stores Association Tells Us The State of Your Industry 서부 캐나다 편의점 업계 실태 보고서

Bullfrog Croaks Up Big Energy Savings 맥스 편의점의 대대적인 에너지 절감 방안

Cover

Bottled Water:Clearly Where it’s At

Mid Island Co-op: Celebrating the

Big 5-0

The Top Ten Ways to Wash Up Profits For

YOUR Carwash

WARNING: Growth Opportunities May Be Closer Than

They Appear

www.conceptphoto.ca | Lance Sullivan | Concept Photography

March/April 2009

Hot and Cold Beverages and Their Various Taste Sensations 냉·온 음료들과 다양한 맛의 세계

Prepaid Cards are Here to Stay 선불 카드 정착 단계 진입

Carwash Technology: Greener, Meaner, Cleaner세차 기술 : 보다 친환경적이고, 솜씨좋고, 깨끗하게

IN THIS ISSUE:

U.K.B.AC.C.I.C

U.K.B.AC.C.I.C

MARCH / APRIL 2010

CHIP AND PIN TECHNOLOGY COMING TO A C-STORE NEAR YOU!

U.K.B.A C.C.I.C


U.K.B.AC.C.I.C

JULY/AUGUST 2011

A WINK IS AS GOOD AS A NOD... NO, IT’S BETTER!COLD MEANS GOLD TO C-STORESAUTOMATED FUEL MANAGEMENT SERVICES SERVE YOUR BOTTOM LINE

ChANGE BRINGS ChALLENGESServicing The North Country has its own set of rules

변화에는 도전이 따른다북쪽 나라에서의 서비스 사업에는 그 지역만의 룰이 있다

ThE CARWASh TRILOGYPackaged and Bundled Just For You

카워시 3부작(Trilogy)귀하를 위한 맞춤형 서비스

U.K.B.A C.C.I.C


U.K.B.AC.C.I.C

MAY/JUNE 2011

MAN

ITOB

A MAGAZINE PUBLISHERS ASSOCIATIONWinner

Best Editorial Package (B2B/Association)

2011

ChANGE BRINGS ChALLENGESServicing The North Country has its own set of rules

변화에는 도전이 따른다북쪽 나라에서의 서비스 사업에는 그 지역만의 룰이 있다

ThE CARWASh TRILOGYPackaged and Bundled Just For You

카워시 3부작(Trilogy)귀하를 위한 맞춤형 서비스

Serving the Convenience, Carwash, and Petroleum industries

If you want to reach diverse new markets advertise with us!

Call Cody Johnstone at 416-838-4674 or email [email protected]


WHAT’S NEW lustra™ Introduces body Shampoo 265 Neutral to Its Product OfferingsDe Pere, WI – Lustra™ Pro-fessional Car Care Products announced today the newest addition to its Ultraflex prod-uct line – Body Shampoo 265 Neutral. This Body Shampoo is an ultra concentrated, high foaming, liquid detergent that produces a thick, rich lather with excellent lubricity and cleaning ability. It has been designed to work in all types of car washes and also for hand washing.

“Body Shampoo 265 Neutral is high foaming, producing an excellent show. It also rins-es off extremely well,” said Jack Bonow, Lustra Regional Sales Manager.

Body Shampoo 265 Neutral contains highly effective surfactants and solvents for maximum cleaning and economics is now available for ordering.

About Cleaning Systems, Inc:

Founded in 1976, Cleaning Systems, Inc. is an ISO 9001-2008 and ISO14001-2004 registered manufacturer of premier cleaning and protec-tion products and application systems for the transportation industry. CSI’s Lustra™ Pro-fessional Car Care Products are environmentally friendly and designed to deliver a superior car wash experience, whereas, the DynaEdge® product line provides the same quality of performance to commercial vehicles and industry applications. SAS™ Solution Application Systems explores and develops new and advanced technologies for the application of clean-ing and protection chemicals in the transportation industry.

Visit www.CleaningSystem-sInc.com for more informa-tion.

Mac’s History Celebrated at Manitoba’s 2013 Signature AwardsWinnipeg-based Edge Advertising and its principal Doug Coates was on hand at this year’s Signature Awards to pick up kudos for their artistic work on corporate his-tory project Mac’s – The First 50 Years. The annual awards, now in their 25th year, cel-ebrate the best and brightest talents in Manitoba’s graphic arts and advertising industry.

Coates and his team pro-duced a stunning 128-page full colour hard bound edi-tion as well as corresponding soft cover format work for client Johnstone Publishing and Alimentation Couche-Tard Inc. Working to a tight timeline, Edge Advertis-ing pulled out all the stops filling page after page with interesting and eye catching graphic elements that are characteristic of their high level of professionalism and trade skill.

Manitoba’s 2013 Signature Awards were held May 10th in Winnipeg and saw the local industry gather to ap-plaud winners in 42 catego-ries. Edge Advertising and its work on Mac’s –The First 50 Years was accorded acknowl-edgement in the Corporate, Product or Service Brochure section.

For further information email [email protected]

PetroClear® Releases updated logo & Marketing Materials

Perrysburg, OH, June 5, 2013 – FRAM Filtration is pleased to announce that its Petro-Clear® brand of fuel-dis-pensing filters is rolling out a new marketing campaign that includes a progressive new logo, updated web-site, packaging and sales tools. These new marketing materials – which reflect the rebranding to PetroClear by FRAM Filtration – have been developed to empower professional contractors, installers, technicians and distributors and help them gain valuable product knowl-edge about PetroClear and its full line of fuel-dispensing filters.

“We are very excited to be releasing PetroClear’s newly branded and revitalized marketing materials,” said John Foley, Business Director of Industrial Filtration and Director of International Business Development for FRAM Filtration. “These new materials have been created to better support and aid our customers while provid-ing our distributor network throughout the petroleum industry with the resources they need to become Petro-Clear experts.”

The new PetroClear market-ing campaign will begin immediately, and includes a new PetroClear by FRAM Filtration logo that will appear on all marketing sup-port materials and packaging moving forward. In addition,

PetroClear has also updated its website to reflect this logo change. Found at www.petroclear.com, the updated site features a new, modern look while providing the same comprehensive product and market information that PetroClear customers have come to rely on.

In addition, PetroClear is also releasing a new Filtra-tion Handbook that offers a wealth of valuable informa-tion about PetroClear filtra-tion products. As companion pieces to its new Filtration Handbook, PetroClear Mar-ket Flyers are now available that provide abbreviated in-formation about the features of PetroClear filters including applications, dimensions and micron ratings. The PetroClear Filtration Hand-book and Market Flyers are available for download under the “Technical Information” section on the PetroClear website.

For more information on PetroClear® fuel-dispenser filters, please visit www.petroclear.com

SAS™ – Appoints John Antonis Vice President of Sales and MarketingDe Pere, WI – Cleaning Sys-tems, Inc. announces today the appointment of John Antonis as the Vice President of Sales and Marketing for its SAS™–Solution Applica-tion Systems. John has many years experience in the car wash industry. “We’re thrilled to have John join the SAS division,” said Dave Krause, CEO of Cleaning Systems, Inc. “John’s breadth of knowledge in the industry and his experience in the North American and Interna-


Ad IndexAirLift Doors Inc. ....................................................... 33

BIC Canada .............................................................. IFC

Bulloch Technologies Inc... .................................. 43, 49

Containment Solutions Inc. .. .................................... 22

Core-Mark Int’l Inc................................................ 26, 30

Direct Cash ............................................................OBC

Display Distribution ................................................... 45

General Mills ............................................................. 28

Gourmet Chips ........................................................ IBC

Istobal USA ................................................................ 15

MI Petro / McIntosh Petroleum .......................... 17, 47

National Energy Equipment ................................. 9, 39

OPW Fuel Management Systems ............................ 19

PDQ Manufacturing Inc. ........................................... 13

Petroleum Equipment Institute ................................ 10

Tanknology Canada Inc. ............................................ 25

Upwardor Corp. ................................................... 35, 36

WPMA ........................................................................ 41

Western Refrigeration & Beverage Equipment ....... 24

tional markets will be a great asset to the SAS division.”

John states: “I am excited by the innovative products that the SAS division pro-vides like the Mizer and the ChemPod. What is equally impressive is the potential of new products in the pipeline. The SAS division presents a visionary, inte-grated approach to prod-uct development that will change the cost structure for both distributors and opera-tors,” said Antonis.

About Cleaning Systems, Inc:

Founded in 1976, Cleaning Systems, Inc. is an ISO 9001-2008 and ISO14001-2004 registered manufacturer of premier cleaning and protection products and application systems for the transportation industry. CSI’s Lustra™ Professional Car Care Products are envi-ronmentally friendly and designed to deliver a supe-rior car wash experience, whereas, the DynaEdge® product line provides the same quality of performance to commercial vehicles and industry applications. SAS™ Solution Application Sys-tems explores and develops new and advanced tech-nologies for the application of cleaning and protection chemicals in the transporta-tion industry.

Visit www.CleaningSystemsInc.com for more information.

Partner of the year award accepted by Paul Fazio on behalf of Sonny’s Enter-prises, Inc.Tamarac, FL – June 18, 2013 – Paul Fazio, CEO of Sonny’s Enterprises, Inc. proudly ac-cepted the Broward County public schools Project-Based Learning Partnership Award

during the Community In-volvement awards ceremony held on April 10, 2013. As an educational partner since 2004 to the FIRST Robotics team and the Machining Apprenticeship Program at the Atlantic Technical Center and Technical High School, Sonny’s employees served as mentors while providing professional, hands-on train-ing to students.

The FIRST Robotics team builds robots for competitive events that have resulted in numerous regional and state awards being received. The original 9 team mem-bers from 2004 now hold undergraduate degrees with five being in the field of Engineering. The team now averages 25 members who, like their predecessors, are pursuing degrees in the fields of Science and Engi-neering. As the largest ap-prenticeship program in the state of Florida, the Machin-ing Apprenticeship program trains 30 local individuals each year. Within the last five years, 100% of the students who completed the Machin-ing and Drafting programs pursued their undergraduate degrees – with 76% selecting Engineering as their major.

“The depth of knowledge and talent these young professionals have is amaz-ing. We are truly honored to work with such outstanding individuals” said Paul Fazio. “Sonny’s is proud of the ac-complishments the students in these two outstanding programs have achieved and fully supports preparing today’s youth for tomorrow’s challenging workforce.”

Media Contact:

Robert Morris

954.752.4100 ext.152

[email protected]

Hog Wash!

Erie brush is offering self-serve car washes a unique hog’s hair foaming brushes with a patented design for better foaming.Self-serve facility manag-ers face a critical decision when installing the foaming brushes used by custom-ers to remove surface dirt and debris. The choice: install low cost, coarse, synthetic brushes that wear out quickly, bend out of shape, and require frequent

replacement, or pay a little more for a hog’s hair foam-ing brush.

Hog’s hair, it turns out, is the perfect material when made into a brush. Since the hairs are tapered, they are much softer at the tips for gentle washing, yet retain stiffness for scrubbing. Hog’s hair is durable and resilient despite bending and prolonged use and can outlive 3-4 less expensive options.

A 9-inch Erie hog’s hair brush has 6 foam holes, as opposed to traditional foaming brushes that have 2-3, to spread soapy foam more thoroughly through the brush.

For more information call 800-711-3743; email [email protected]; or visit www.eriebrush.com


there are 10 differences between these 2 photos. See if you can spot them.

CHANGEOVER

Differences between top and bottom photos. Spot all 10.

10

1. m

ount

ain

right

side

, 2. p

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gro

und,

3. l

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4. t

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. rem

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, 6. m

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7. s

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rem

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. cha

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third

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uplic

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mid

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C

M

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CM

MY

CY

CMY

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DirectCash Orange Aug 2012.pdf 1 8/23/2012 4:42:41 PM

conv&carwash july aug web

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