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Service Learning Risk

Management Process and Roles

December 13, 2006

Presented by:

Season Eckardt, CSU Chancellors Office

Jeannie Kim-Han, CSU Fullerton


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Background

In fall 2002, the CSU Chancellors Office

released Best Practices for Managing Risk inService Learning.

The manual is available online at

www.calstate.edu/csl and scroll down to the

bottom right hand and click onto RiskManagement and then select the link

Managing Risk in Service Learning.


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FORMS - Checklist for Community-BasedOrganization Visit

Purpose

Serves as the main source of information for theService-learning Agreement

Covers the nature of the service experience,

logistics, and risk identification

Who

Site visit is usually conducted by service-learning

staff. Faculty may also be present.


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FORMS - Service Learning Agreement

Purpose

A formal agreement between university and community organization

and specifies responsibilities and addresses which entity will provideworkers compensation and liability coverage.

This is a negotiable document but the changes require approval.

Campus Example: CSU Monterey Bay has agreed that any new partnerswill have a SL agreement in place prior to placing students and the

campus is working on finalizing agreements with active partners over atwo-year period.

Who

Staff from service-learning office, risk management, and contractsand procurement plus involvement from the community partner.


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FORMS Student Learning Plan

Purpose

A teaching and risk management tool Articulates the connection between their service

assignment and the curriculum

Outlines possible risks associated with service

assignment

Who

Staff from service-learning office and faculty


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Roles Staff from Service-Learning Office

Policy & Procedure Development

Decide in collaboration with other parties the policyand procedures of service learning risk management.

Implementation

Conduct site visits and complete Checklist for Community-Based Organization Visit

Develop student orientation Train faculty and community organizations on the policy

and procedures.

Communicate with students about the RM forms

Serve as a point of contact with staff from community

organizations in most cases


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Roles Risk Manager

Policy & Procedure Development

Decide in collaboration with other parties the policy andprocedures of service learning risk management.

Implementation

Help SL staff assess risk and brainstorm ways to reduce

risk if necessary.

Review and discuss requested modifications under the

sections for the SL Agreementthat are considered to be

non-changeable language.


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Roles Contracts Officer

Policy & Procedure Development:

Decide in collaboration with other parties thepolicy and procedures of service learning riskmanagement. For example, jointly approve theservice-learning agreement form with other keyplayers.

Examine ways to streamline the contract process,especially when you have multiple agreementsfor different types of experiences.


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Roles Contracts Officer Implementation

Determine if existing contracts (service-learning agreements) are in placewith community organizations. If so, contracts officer and service-learningdirector meet to discuss how to amend the agreement.

Review and discuss requested modifications under the sections for the SLAgreementthat are considered to be non-changeable language.

Follow-up with community organizations on the status of signing theagreements (this is happening at only a few campuses).

Examine ways to streamline the contract process, especially when you havemultiple agreements for different types of experiences.

Sign off on service-learning agreements unless you designate service-learning director or risk manager to do so.


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Roles Contracts Officer

Implementation

Sign off on service-learning agreements unlessyou designate service-learning director or risk

manager to do so. How many have done this?

File Retention:

Keep a copy of the signed agreements. Sendcopies of signed agreements to service-learning

office and community partners.


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Roles ofFaculty and Community Partners

Role of Service-Learning

Faculty

Create Student Learning Plan

Develop student orientation

Role of Staff from

Community-Based

Organization

Provide some of the student

orientation

Communicate with university

staff about the connection of the

experience to the curriculum,logistical information, and

possible risks

Document student hours


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Summary/Questions

This effort requires joint responsibility of everyone.

Not all service-learning courses are supported by theservice-learning office.

There may be multiple types of experiential opportunities

at one site (service learning, internship) How is this

handled?

Not all sites have active agreements. Agreements take

time to process and staff coordination.


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Contact Information

Season Eckardt

[email protected] 562-951-4787

Jeannie Kim-Han

[email protected]

714-278-3746


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www.calstate.edu

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