contols, skills or behaviours - peter parkes
DESCRIPTION
This is one of many excellent presentations given over the last three years of the eVa in the UK series. They can also be found in the archive at: http://evaintheuk.org/archive along with back-copy video footage in http://evaintheuk/pmchannel EVA19, the long established Earned Value conference, has this year described its theme as looking at a project management ‘ABC’ – Agile, Benefits and Complex. The four day event, which returns to the Armourers Hall, runs from the 19th to 22nd of May with the flagship conference being held on 20th and 21st May and workshops before and after. The conference will look at how this ‘ABC’ can be made to work within a portfolio and how agile fits into major and minor projects. It will investigate how to manage the relationship between portfolio benefits and project budgets, and whether complex projects even exist. Conference organiser and APM chairman, Steve Wake says: “Currently there is little evidence that this ‘ABC’ is being effectively deployed and managed. This conference aims to address that concern through EVA’s trademark blend of learning and professional development. Case studies and unusual presentations, delivered by top-notch speakers and experienced practitioners, will again engage and entertain the audience. We’ve used string quartets to illustrate points in the past and this year we will be using a Blues band for the first time.” Speakers across the two days include many familiar faces from the APM events programme including; Adrian Pyne of the APM ProgM SIG ‘Changing the project wasteland with a portfolio culture that works,’ APM Honorary Fellow Tim Banfield Director at the Major Projects Authority and Stephen Jones, Sellafield and Planning Monitoring and Control Specific Interest Group (PMC SIG) and Carolyn Limbert of the APM PMC SIG to talk about agile, benefits and complex. Peter Taylor, the Lazy Project Manager will be presenting on “The project manager who smiled” and the ever popular Stephen Carver will present the leadership lessons that can be learnt from Alfred the Great. In addition, there will be speakers from AIRBUS, TfL, Bloodhound, Heathrow T2 and London Tideway Tunnels. The conference will be supplemented by a number of workshops being held at the Chartered Institute of Arbitrators, Bloomsbury Square on Monday 19th and Thursday 22nd May 2014. 'eVa in the UK' http://evaintheuk.org is building a reputation, brand and a learning legacy for the Project Management Profession. The event series is now in its nineteenth year. It is almost as if it all kicked-off when Steve Wake was in short trousers and knights roamed the land on their chargers! #eva19 is an excellent example of Listening, Learning and Leading #apmLLL in action, and great opportunity for professional development. I would encourage anyone who is interested in 'Building a better Project Manager,' to take a look at the web site, and book your place and get involved.TRANSCRIPT
Peter Parkes www.NLP4PM.com
Controls, Skills or Behaviours ?
Peter Parkes
2Peter Parkes www.NLP4PM.com
Peter Parkes Bio
Held Programme Director roles: in the Private Sector, Public Sector, Public Private Partnerships, and ‘Big 4’ Management Consultancies.
Director of APM and Board Champion for best practice groups (SIGs).
Active Member of SIGs for Assurance, Governance and Portfolio Management.
APM Fellow and CPM.
Held interim CIO and Head of IT roles. Chartered IT Professional and Fellow of the BCS.
NLP Master Practitioner. Trained Facilitator, Coach and Mentor.
Author ‘NLP for Project Managers’
Director, Peak Performance Consulting.
3Peter Parkes www.NLP4PM.com
Contents
Part I: Communications - How I got involved in NLP
Part II: PM models and direction of qualifications
Part III: Competences for PM – Skills or Behaviours ?
Part IV: Introduction to NLP
Part V: EI / ‘soft skills’ and NLP
Part VI: Behaviours / NLP meta-programs for PM
Part VII: Flexible behaviour - Managing and using time
Part VIII: Rapport – make it don’t fake it
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Desired Outcomes
Know what NLP is
and how
NLP helps to develop behaviours for effective project management
The world of PM
The world of NLP
Bringing two worlds together – NLP for PM
Peter Parkes www.NLP4PM.com
Part IComms – how I became involved in NLP
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How I got involved in NLP
How to give a talk ?
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Connecting to your audience
‘The meaning of communication is the response that you get’ – NLP pre-supposition
‘To be effective, project managers must learn the language of theboardroom. (Peter and this book will help you to do that).’
Neville Bain - Chairman of the Institute of Directors
‘The quality of our lives is determined by the quality of our communications’ – NLP pre-supposition
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Maps of the world, world views and Filters
‘If the doors of perception were cleansed everything would appear to man as it is, infinite. For man has closed himself up, till he sees all things thru' chinks of his cavern’ William Blake
We react according to our map of the world, not reality
‘Rapport is meeting someone on their map of the world’ - NLP pre-supposition
To lead someone on a journey, we have to start where they are at (not where we are at)
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Matching language to representational systems
Expressions of discomfort by client
1. I do not feel very comfortablepresenting this.
2. I don’t like what I am hearing.
3. I don’t think you see my view.
4. This doesn’t smell right to me.
5. Are there any tastier options ?
Matching by respondent
1. What support would you like ?
2. What would you like me to say?
3. Show me how you see it.
4. How can we clear the air ?
5. One of them is really sweet.
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NLP bridging the divide
Rapport
World view World view
IdeasLanguage & Behaviour
Ideas Language & Behaviour
Effective Communication
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Part IIPM models and direction of qualifications
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What is Project Management ?
‘Project Management is getting things done through others’ (Barnes)
‘Project Management is an attitudeof mind’ (Turner)
TimeCost
Performance / quality
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Direction of PM and PM qualifications
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Direction of PM and qualifications
‘Method and process are important in project management, but knowing how to use them is even more so’.
Bob AssiratiDeputy President, BCS Honorary Fellow, APMMajor Projects Director, OGC
‘Consistent feedback when we released early drafts of PRINCE2 was the need to describe those vital behavioural competences (or soft skills) that project managers require for successful project delivery’.
Andy Murray CDirLead author PRINCE2 (2009 Refresh)Director, Outperform
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Competence requires skills and experience as well as knowledge
Kno
wle
dge
Structured experience / skills
Practitioner
Novice
Master practitioner
Early practitioner
Competence
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Part IIICompetences for PM
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What are the required competences for effective PM ?
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PM competences
•Responsible•Self confident•Self control•Approachable•Autonomous•Integrity•Empathy•Big picture•Self development•Open•Energetic•Reliable•Kind
•View people as allies, not adversaries•Think win / win•Begin with the end in mind•Respect other people•Creative cooperation•Pro-actively build relationships
•Conflict Management•Negotiation•Influencing•Problem solving•Listening
TraitsBehavioursSkills
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Controls, skills or behaviours ?
‘In the 90s we were recruited for our knowledge.In the noughties we were promoted for the skills we had developedNow, our career depends on our behaviours’Christine Connelly, CIO of the NHS (address to BCS April ’11)
‘The view from the ‘C-level’ is that, rather than academic PM theory, soft skills and emotional intelligence can be the difference between success and failure’Chris McLean, Head of Fujitsu PPM academy (in Project June ’11)
‘Attitude is worth more than skills’James Reed, Chairman, Reed Recruitment (Feature in Sunday Times Appointments 5/6/11)
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Part IVIntroduction to NLP
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Where did NLP come from ?
1950 1960 1970 1980 NLP
DiltsNeurological
levels
KorzybskiNeuro-
linguisticsSemantics
BatesonSystems Theory
Cybernetics
BerneTransactional
analysesParts
SatirFamily therapy
MillerTOTE modelling
7±2
PerlsGestalt therapy
Rep systems
Bandler & Grinder
NLP
EriksonMilton ModelMeta-model
JamesTime-line
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What is NLP ?
The study of the structure of subjective experience
The modelling of human excellence
Looking for ‘the difference that makes the difference’
A means of achieving Peak Performance
A form of applied psychology
It has been described as a system, a methodology, and a set of processes.
More than anything else to me though, NLP is an approach.
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Overview of NLP
Experience has structure, coded by our representational systems (sight, sound, feelings) and sub-modalities (quality of our senses).
All of our maps of the world are different, filtered by our Values and Beliefs.
NLP can help to understand our own behaviours (meta-programs) and learn to explore other peoples maps of the world.
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4 Pillars of NLP
NLP
Ecology
Out
com
e th
inki
ng
Sens
ory
awar
enes
s
Rap
port
Beh
avio
ural
flex
ibili
ty
Peter Parkes www.NLP4PM.com
Part VSoft skills and NLP
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Soft skills = Emotional Intelligence
Social influenceSelf managementRegulation
Social awarenessSelf awarenessRecognition
Other(Social Competence)
Self(Personal Competence)
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How can NLP be applied to PM ?
Re-frameConflict ManagementNegotiationMotivationFeedback
State managementGoal settingContinuous developmentHandling stressFlexibilityBig picture / detailTime ManagementModelling
Regulation
Sensory acuityListeningRapport
Self awarenessFeedbackSelf coaching Presenting yourselfSelf confidence
Recognition
Other(Social Competence)
Self(Personal Competence)
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Part VIBehaviours / NLP meta-programs
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Meta-programs – how we see the world
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Meta-programs – which are the best for PM ?
Co-operativeWants to work as part of a team.Likes shared responsibility.
IndependentWants to work alone.Wants sole accountability.
Through timeGood at keeping track of time and managing deadlines.
In timeLives in the moment.Creative but poor with deadlines.
ProceduresGood at generating logical flows.Likes to have processes documented.
OptionsLikes to generate choices.Good at developing alternatives.
SpecificLikes to work with detailed information and examples.
GeneralLikes to take a ‘helicopter view’ and gets bored with detail.
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More meta-programs (of over 60)
DifferenceLikes challenge.Looks for opportunities to try new things.
SamenessLikes things to be the same.Doesn’t like surprises.
DissociatedDetached from feelings.Task oriented.
AssociatedFeelings and relationships are important.
Other / ExtrovertRelaxes in the company of others.Has a lot of surface relationships.Knows about a lot of things, but not in detail.
Self / IntrovertNeeds to be alone to re-charge their batteries.Few relationships with deep connections.Interested in a few topics but to great detail.
ThingFocused on tasks, systems, ideas, tools.Getting the job done.
PersonOriented towards people and focuses on feelings and thoughts.People are the task.
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Part VIIManaging and using our time
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Time - Fast or Slow ?
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Flexibility with time-lines
•Building relationships•Dealing with difficult relationships•Enjoying yourself•Being creative
•Achieving goals•Planning•Processes•Delivery•Appointments and meetings
Good for
In time(Traditionally Eastern culture, though adapting to working
with the West)
Through time(Typically America-European
model of time)
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Part VIIIRapport – make it don’t fake it
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Rapport
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Neuro-logical levels and rapport
Identity
Beliefs & Values
Capabilities
Behaviours
Environment
Purpose
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Finding the connection - exercise
Find out as many ways that you are connected to the person sitting next to you as you can (competition)
Same university Common friendsSame degree courseEmployerReligion / ChurchKids at same schoolLong lost relativeHobbyEtc
Hint: When you find one, ‘bank it’ and move on rather than discussing it. In business, it gives you the opening to set up a follow-on meeting.
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Swansong
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United front
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Special relationship ?
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? Marriage made in heaven ?
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Summary
You ‘Know what NLP is and how it relates to skills for effective project management’
‘A little knowledge that acts is worth infinitely more than much knowledge that is idle’ (Kahlil Gibran) – you need to do it not read about it.
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? Questions ?
Slides and supporting information available at: www.NLP4PM.com
Book available on-line via NLP4PM.com, BCS and Amazon
+44 7764 319600
LinkedIn: PeterParkesMBA (say you were at the talk)
Join LinkedIn Group ‘NLP4PM’