contents€¦ · paper mache art promoter is responsible for execution of processes of booking...

Contents 1. Introduction and Contacts..….……….…………P1

2. Qualifications Pack……….……………….............P2

3. OS Units……………………………….…………………..P3

4. Glossary of Key Terms…….……..……….……....P3

technology consul t ing

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

HCSSC, New Delhi Handicrafts & Carpet Sector Skill Council, EPCH House, Pocket 6 & 7, Sector C, Vasant Kunj, New Delhi-110070

E-mail: [email protected]

Qualifications Pack- Paper mache Art Promoter

SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES

(IT-ITES)ces Helpdesk Attendant SECTOR: HANDICRAFTS AND CARPET

SUB-SECTOR: Paper Mache

OCCUPATION: Production

REFERENCE ID: HCS/Q4601

ALIGNED TO: NCO-2004/NIL

Paper mache Art Promoter is responsible for execution of processes of booking

order till final shipment.

Brief Job Description: Paper mache Art Promoter plays major role right from the

process beginning with strategic planning for order booking to final shipment.

The span of tasks for Paper mache Art Promoter involves getting the right

merchandise, in the right place, at the right time, in the right quantities at the

right price.

Personal Attributes: A Paper mache Art Promoter performs in a fast pace

environment full of challenges and unpredictability. He is thus expected to

adapt to changes quickly and respond rationally. He is expected to think

critically and work well under pressure. He/she needs to have excellent

communication skills, be a good team player and have interest and predilection

analyzing data.

EYE ON IT Current Industry Trends

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QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR HANDICRAFTS AND CARPET

Font: Callibri(Body),Font size 16

Introduction

mailto:[email protected]

Qualifications Pack For Paper mache Art Promoter

2

Qualifications Pack Code HCS/Q4601

Job Role Paper mache Art Promoter

Credits (NSQF) TBD Version number 1.0

Sector Handicrafts and Carpet Drafted on 15/06/15

Sub-sector Paper Mache Last reviewed on 03/07/15

Occupation Production Next review date 02/07/17


Role Description

This unit covers skills and knowledge required to perform the

task of Merchandising of products. He works as a link

between marketing and production while mediating with the

buyer. The primary roles include thorough understanding of

buyer sample and/or design requirements, motivating buyer

to place order, monitoring over product manufacturing at

various stages and shipment of products to satisfaction of

buyer.

NSQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

6

Standard XII (Science/Commerce)

Not Applicable

Training (Suggested but not mandatory)

1. Training in HR/Operations/Marketing Management

2. Communication Skills in Foreign languages

Minimum Job Entry Age 18 Years

Experience

Preferably having worked 2-3 years in a paper mache manufacturing or exporting sector

Applicable National Occupational

Standards (NOS)

Compulsory:

1. HCS/N4601 Analyzing buyer Product

2. HCS/N4602 Establishing Merchandizing Objectives

3. HCS/N4603 Developing and Presenting Merchandizing

Plan

4. HCS/N4604 Organizing and Conducting Preproduction

Meeting

5. HCS/N4605 Coordinating with in-house Manufacturing

and Managing Shipment

6. HCS/N9907 Maintain health, safety and security at

workplace

7. HCS/N9908 Managing a team

Optional:

Not Applicable

Performance Criteria As described in the relevant OS units

Job

Det

ails


3

Keywords /Terms Description

Sector

Sector is a conglomeration of different business operations having similar

businesses and interests. It may also be defined as a distinct subset of the

economy whose components share similar characteristics and interests. Sub-sector Sub-sector is derived from a further breakdown based on the

characteristics and interests of its components. Vertical

Vertical may exist within a sub-sector representing different domain

areas or the client industries served by the industry. Occupation

Occupation is a set of job roles, which perform similar/related set of

functions in an industry. Function

Function is an activity necessary for achieving the key purpose of the

sector, occupation, or area of work, which can be carried out by a person

or a group of persons. Functions are identified through functional analysis

and form the basis of OS. Sub-functions

Sub-functions are sub-activities essential achieving the objectives of the

function. Job role

Job role defines unique set of functions that together form a unique

employment opportunity in an organization. Occupational

Standards (OS)

OS specify the standards of performance an individual must achieve

consistently while carrying out a function at the workplace. Occupational

Standards as set of competencies is applicable both in Indian and

overreaching global contexts. Performance

Criteria

Performance Criteria defined for a task are statements that together

specify the standard of performance while carrying out the task.

National

Occupational

Standards (NOS)

NOS are Occupational Standards which apply uniquely in Indian context.

Qualifications Pack

Code

Qualifications Pack Code is a unique reference code that identifies a

qualifications pack. Qualifications

Pack(QP)

Qualifications Pack comprises set of OS, together with the educational,

training and other criteria that are required to perform a job role

satisfactorily at workplace. A Qualifications Pack is assigned a unique

qualification pack code for clear identification. Knowledge and

Understanding

Knowledge and Understanding are statements which together as a set

specify the technical, generic, professional and organization specific

knowledge that an individual needs to possess in order to perform and

meet the required standards consistently. Organizational Organizational Context includes the way the organization is structured

Def

init

ion

s


4

Context

and how it operates. It includes elements of operational knowledge

contents defined in relation to functioning of an organization that a skilled

professional need to possess specific to its precise areas of responsibility. Technical

Knowledge

Technical Knowledge is the specific domain knowledge needed to

accomplish the task in combination with other competencies. It is usually

coined with specifically designated roles and responsibilities. Core Skills/Generic

Skills

Core Skills or Generic Skills as set are group of skills. It is key to working in

today's world. These skills are typically needed in any work environment.

In the context of the OS, these include mainly communication related

skills that are applicable to most job roles. Sector

Sector is a conglomeration of different business operations having similar

businesses and interests. It may also be defined as a distinct subset of the

economy whose components share similar characteristics and interests. Sub-sector Sub-sector is derived from a further breakdown based on the

characteristics and interests of its components. Vertical

Vertical may exist within a sub-sector representing different domain

areas or the client industries served by the industry. Occupation

Occupation is a set of job roles, which perform similar/related set of

functions in an industry. Keywords /Terms Description

SSC Sector Skill Council

OS Occupational Standard(s)

NOS National Occupational Standard(s)

QP Qualifications Pack

NSQF National Skill Qualifications Framework

NCO National Classifications of Occupation

TBD To Be Determined

HCS Handicrafts and Carpet Skill Sector Council

NSDC National Skill Development Corporation

Acronym

s

HCS/N4601 Analyzing the Product

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Overview

This unit is meant to capture skills, knowledge and personality attributes combined all together as set

enabling one to understand organization business plan for defined product range catering to needs of

specified market segment and clientele base


6

Unit Code HCS/ N4601 Unit Title (Task)

Analyzing the Product

Description This unit describes inputs that make one understand organization business plan for product designed to fulfill needs of specified clientele base along with target market segment.

Scope This unit/task covers the following:

Market trend assessment and Analysis

Determining key elements of design

Product knowledge

Elements Performance Criteria

Marketing Trend Analysis

PC1. research on market trends PC2. review and analysis of past designs and samples developed by the

organization PC3. assess correlation and relevance of current design/samples with the past

Defining key elements of design

PC4. identify organization objectives to align with client requirements

PC5. carry out research on target market for products

PC6. carry out research to identify new, novel and promising materials

PC7. identify applicable quality standards relevant to designs

PC8. identify elements of cost, budget and timeline applicable to design

PC9. check the design features/motif received from client and review it with in-

house team of designers and artisans

PC10. check design features provided is complete with all relevant specifications, if

not get it clarified, amended and consolidated in consultation with client and/or

in-house design team and artisans

Order pre-booking activities

PC11. collect designs as approved from buyer

PC12. check consumption of various materials like paper, paints, colour etc.

PC13. prepare price quotation and send to and/or discuss and seek approval from

buyer

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the company/ organization and its processes)

the user/individual on the job needs to know and understand: KA1. organization policies, procedure, guidelines for dealing with buyers/clients KA2. general rules and regulations in paper mache KA3. recognizing, appreciating and adopting to cultural differences in the

workplace KA4. procedure handling sensitive information related to organization design

specifications, exclusive strength, research & development etc. KA5. completing work systematically with attention to detail without damage to

goods and equipment KA6. knowledge/awareness about intellectual property rights applicable to design

B. Technical Knowledge

the user/individual on the job needs to know and understand: KB1. product manufacturing techniques and allied processes. KB2. detailed knowledge of a range of materials used in production

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KB3. elements of costs involved in manufacturing of products KB4. vendors for paper, dyes, varnish and accessories KB5. compliance standards applicable to product and processes KB6. computer operations (ms office, data management and basic internet) KB7. erp data management platform where available KB8. basic troubleshooting of computer system. KB9. access, interpret and use data from a range of sources KB10. present information in appropriate formats and layout structures KB11. market trend assessment: global and domestic market buying pattern target market

KB12. sequence of process and material flow in paper mache manufacturing

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

the user/ individual on the job needs to know and understand how to: SA1. document records related to customer enquiries, product designs SA2. write letters, memos, etc in clearly comprehendible and unequivocal english

free from grammatical errors

Reading Skills

the user/individual on the job needs to know and understand: SA3. read and comprehend written instructions describing new design details from

clients and also from external forums such as websites and blogs SA4. keep abreast with latest trend by reading brochures, pamphlets, magazines and

product information sheets SA5. follow guidelines/procedures/rules and service level agreements

Oral Communication (Listening and Speaking skills)

the user/individual on the job needs to know and understand: SA6. listen effectively SA7. communicate with all relevant information in logical sequence and accurately SA8. seek information from customers and other sources in order to understand

trend and customer requirements SA9. communicate with all relevant information in logical sequence SA10. able to speak in foreign and local languages

B. Professional Skills

Decision Making

the user/individual on the job needs to know and understand: SB1. follow rule-based decision making process SB2. make decision in suitable course of actions Plan and Organize

the user/individual on the job needs to know and understand: SB3. plan and organize tasks to achieve targets and meet deadlines SB4. plan processes and encourage exchange of ideas/inputs

Customer Centricity SB5. manage relations with customers with products that satisfy defined and

implied needs and expectations


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NOS Version Control

SB6. build customer understanding of trust and cooperativeness

Problem Solving

the user/individual on the job needs to know and understand: SB7. clarification on the design to be developed with the team members SB8. assess /evaluate design processes. SB9. find ways of changing difficult/unique design to make it production friendly SB10. effective communication skills with people including the buyers and

colleagues

Analytical Thinking the user/individual on the job needs to know and understand:

SB11. analyze the market trends and forecast and set targets

SB12. define in advance production and shipment plan

Critical Thinking

the user/individual on the job needs to know and understand: SB13. provide opinions on work in a detailed and constructive way

SB14. clarify and check task related information

SB15. critically evaluate design inputs in relation to the product intended

SB16. develop holistic and comprehensive profile of products based on segregated

discrete information available

NOS Code HCS /N4601


Industry Handicrafts and Carpet Drafted on 15/06/15

Industry Sub-sector Paper Mache Last reviewed on 03/07/15


HCS/N4602 Establishing Merchandising Objectives

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Overview

This unit provides Performance Criteria, Knowledge & Understanding, Skills & Abilities required to identify, set intermittent targets for developing products, monitoring progress and complying with norms as applicable to design


10

Unit Code HCS/ N4602

Unit Title (Task)

Establishing Merchandising Objectives

Description This unit provides Performance Criteria, Knowledge & Understanding, Skills & Abilities required to set objectives for monitoring progress for the development of product as per design intended.


Identification of Vendors/Suppliers for materials used in manufacturing

Preparation of Bill of Materials (BOM)

Evaluating and Assigning quantified targets for various parameters

Performance Criteria (PC) w.r.t. the Scope


Vendor/Supplier Identification and Order Booking

PC1. identify the vendors/suppliers for raw materials, dyes, chemicals and accessories

PC2. evaluate capability and commitment of vendors for supply of raw materials PC3. update the vendor database PC4. negotiate for price against bulk requirements of raw materials PC5. generate bom PC6. book order as per bom

Preparation of Bill of Materials

PC7. prepare a well structured and all-comprehensive bom (bill of material) for each of the designs containing raw materials, various components along with quantities of each needed to manufacture the end product.

PC8. cost of product developed for sampling

Evaluation of Manufacturing Processes

PC9. appropriate personnel identified for use of various material components (from raw materials to accessories) throughout the manufacturing process

PC10. identify nature and degree of involvement required by designer and artisan PC11. define monitoring procedures and check points all along the processes PC12. develop tna (time and action) calendar and gantt chart to define and

monitor progress of the project after receiving confirmation of the sample



the user/individual on the job needs to know and understand: KA1. the organization’s policies and procedures

KA2. protocol to obtain more information on work related tasks.

KA3. organization policy related to sensitive information regarding product

design, development activities etc.

KA4. limits of one’s own role and responsibilities

KA5. line of approved channel of communication

KA6. organization’s knowledge base and how to use and update this

KA7. organization functional and organizational chart

KA8. knowledge/awareness about intellectual property rights

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KA9. organization’s equipment, templates and processes for preparing the design


the user/individual on the job needs to know and understand: KB1. knowledge about paper mache products KB2. knowledge of design making techniques KB3. knowledge of product life cycle KB4. pricing system and knowledge about price fixing and price variation in

national and international markets for products and components. KB5. product quality specifications and workplace practices KB6. preparation of the bom KB7. evaluation of key parameters of

process capability product/process costing product deliverability

KB8. use of computer (ms office, data management and basic internet)

KB9. ms office (proficient using ms word, ms excel and ms powerpoint)

KB10. basic troubleshooting of the computer system.

KB11. access, interpret and use data from a range of sources

KB12. present information in appropriate formats and structured layout form

KB13. sequence of process and material flow in paper mache manufacturing

Skills (S) w.r.t the scope

Elements Skills


Writing Skills

the user/ individual on the job needs to know and understand how to: SA1. document records related to vendors SA2. write letters, memos, mails in clearly comprehendible and unequivocal

english free from grammatical errors

Reading Skills

the user/individual on the job needs to know and understand: SA3. read and comprehend written instructions describing product features,

specifications, logistics and all relevant design details related to procurement.

SA4. keep abreast with latest trend in market for design and availability of sakhta, colours etc


the user/individual on the job needs to know and understand: SA5. discuss task details, process schedules, etc with concerned team SA6. communicate with all relevant information in logical sequence

B. Professional Skills Decision Making

the user/individual on the job needs to know and understand: SB1. take decision with business acumen to optimize cost, quality and availability

in procurement of materials SB2. follow rule-based decision making process


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SB3. make decision in suitable course of actions

Plan and Organize

the user/individual on the job needs to know and understand: SB4. plan and organize tasks to achieve targets and meet deadline SB5. plan processes and encourage exchange of ideas/inputs

Customer Centricity

SB6. manage relations with customers who may be confused, undecided, angry or frustrated

SB7. build customer understanding of trust and loyalty

Problem Solving

the user/individual on the job needs to know and understand: SB8. clarification on product features for design to be developed with the team

members SB9. assess /evaluate design and manufacturing processes. SB10. communicate effectively with team

Analytical Thinking

the user/individual on the job needs to know and understand: SB11. analyze the market trends and forecast and set targets


Critical Thinking




13

NOS Version Control

NOS Code HCS /N4602





HCS/N4603 Developing and Presenting Merchandising Plan

14

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Overview

This unit describes the procedural steps to sample development against design features/motifs. It also includes plan with process steps for bulk production of the merchandise.


15


Unit Title (Task)

Developing and Presenting Merchandising Plan

Description This unit provides Performance Criteria, Knowledge & Understanding, Skills & Abilities required to develop merchandising plan beginning with development of sample, order confirmation to identifying processes steps with sequence for bulk production.


Overseeing the activity of sample development

Finalization of Merchandising Plan for Production



Overseeing of sample development

PC1. check the specification details prepared is comprehensive for all information contents

PC2. check to confirm with concerned personnel for design details as required for sample development.

PC3. ensure sample developed is checked according to specification sheet PC4. check that prototype (sample developed) is sent for testing as per company

norms and/or as per buyers defined needs, where applicable

Finalization of Merchandising Plan

PC5. ensure prototype is checked with design team is sent to or shown in person to buyer for approval

PC6. ensure changes/amendments, if any, received from buyer is communicated to and confirmed with production

PC7. ensure p.o (purchase order) is raised from buyer against order confirmation PC8. receive p.i (performa invoice) PC9. approve and update worksheets like accessories, consumption sheet (paper,

base raw materials, dyes & chemicals) etc. PC10. update tna and/or gantt chart and ensure they are sent for approval PC11. ensure ordering of all the items required for the end product



the user/individual on the job needs to know and understand: KA1. procedure followed to get the final output in paper mache manufacturing unit KA2. general rules and regulations in paper mache manufacturing unit KA3. protocol to obtain more information on work related tasks. KA4. organization approved processes for preparing the design details KA5. organization approved system of reporting KA6. limits of your own responsibility and authority KA7. ways and methodology of resolving problems within the work area KA8. approved channel of effective communication within organization KA9. knowledge of intellectual property rights


the user/individual on the job needs to know and understand: KB1. knowledge of paper mache products and processes KB2. knowledge on manufacturing techniques

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Elements Skills


Writing Skills

the user/ individual on the job needs to know and understand how to: SA1. document records for all process steps and specification related to product

development to finalization of sample SA2. write letters, memos, etc in clearly comprehendible and unequivocal english

free from grammatical errors

Reading Skills

the user/individual on the job needs to know and understand: SA3. read and comprehend written instructions related to development of sample SA4. keep abreast with latest tools and techniques of project management by

reading journals, magazines etc


the user/individual on the job needs to know and understand: SA5. seek information from in-house team members to understand progress and

take updates in proper way SA6. communicate with all relevant information in logical sequence


the user/individual on the job needs to know and understand: SB1. follow rule-based decision making process SB2. make decision in suitable course of actions

Plan and Organize


Customer Centricity

SB5. manage relations with customers who desperately need relevant information yet unwilling unaware of its needs

SB6. build customer understanding of trust and cooperativeness

Problem Solving

KB3. pricing and costing procedures KB4. knowledge of product quality and workplace practices KB5. use of computer (ms office, data management and basic internet) KB6. ms office (proficient using ms word, ms excel and ms powerpoint) KB7. basic troubleshooting of the computer system. KB8. access, interpret and use data from a range of sources KB9. present information in appropriate formats and structured layout form KB10. costing of raw material, accessories etc


17

the user/individual on the job needs to know and understand: SB7. clarification on the design to be developed with the team members SB8. assess /evaluate design processes. SB9. effective communication within the workplace

Analytical Thinking

the user/individual on the job needs to know and understand: SB10. analyze the market trends and set targets

SB11. define in advance production and shipment plan with the help of tna

Critical Thinking



NOS Version Control

NOS Code HCS /N4603





HCS/N4604 Organizing and Conducting pre-production meeting

18

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Overview

This unit describes the procedures for organizing and conducting pre-production meeting with all concerned personnel.


19


Unit Title (Task)

Organizing and Conducting pre-production meeting

Description This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to organize and conduct pre-production meeting with all concerned people.


Description and Explanation of TNA

Nature and degree of supports and participations needed from specific

person/functionary



Preparation of Pre-production Meeting

PC1. ensure tna prepared is updated PC2. check procurement state and status of raw materials, accessories etc. for

order placement, availability target time and so on from warehouse/store with awareness to all concerned departments.

PC3. ensure production file is complete for all information like approved sample, design details, buyer’s comments etc.

PC4. ensure participant members represent sampling, production, procurement, store and quality

Conducting Meeting PC5. buyers comment on sample PC6. share queries asked by buyer regarding production and quality of product PC7. quality standards expected for the product at various stages of production PC8. discuss difficulties encountered and ways of overcoming the same while

developing product at sample stage PC9. critical stages at production and care/precaution needed to overcome. PC10. discuss details of processes, skills, handtools, machines and equipments

required for manufacturing PC11. discuss dos and don’ts observed at all stages of manufacturing PC12. discuss and update tna for materials and accessories availability PC13. discuss tna with all stages and time for inspection and testing

Output of Meeting PC14. preparation of minutes of the meeting PC15. handing over production file (as relevant in segments or complete) to all

concerned along with minutes



the user/individual on the job needs to know and understand: KA1. procedure followed to get the final output in paper mache manufacturing unit KA2. general rules and regulations in paper mache manufacturing setup KA3. protocol to obtain more information on work related tasks. KA4. organization approved processes for preparing the design details KA5. organization approved system of reporting

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Elements Skills


Writing Skills

the user/ individual on the job needs to know and understand how to: SA1. document records for all process steps of product manufacturing with targets

and person responsible SA2. write letters, memos, mails clearly and legibly

Reading Skills

the user/individual on the job needs to know and understand: SA3. read and comprehend written instructions related to task progress and target

achievement as per defined calendar


the user/individual on the job needs to know and understand: SA4. seek information from in-house team members to understand progress and take

updates in a proper way SA5. communicate with all relevant information in logical sequence


the user/individual on the job needs to know and understand: SB1. follow rule-based decision making process SB2. make decision in suitable course of actions

Plan and Organize


Customer Centricity

the user/individual on the job needs to know and understand how to: SB5. manage relationships with customers SB6. build customer relationships and use customer centric approach

Problem Solving

the user/individual on the job needs to know and understand: SB7. clarification on the design to be developed with the team members

KA6. limits of your own responsibility and authority


the user/individual on the job needs to know and understand: KB1. knowledge of paper mache products and processes KB2. pricing and costing procedures KB3. knowledge of product quality and workplace practices KB4. present information in appropriate formats and structured layout form KB11. use of computer (ms office, data management and basic internet) KB12. ms office (proficient using ms word, ms excel and ms powerpoint) KB13. present information in appropriate formats and structured layout form


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SB8. assess /evaluate design processes. SB9. communicate effectively within the workplace

Analytical Thinking

the user/individual on the job needs to know and understand: SB10. analyze the market trends and set targets


Critical Thinking



NOS Version Control

NOS Code HCS /N4604





HCS/N4605 Coordinating with in-house manufacturing and managing shipment

22

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Overview

This unit provides Performance Criteria, Knowledge & Understanding, Skills & Abilities required to coordinate with in-house manufacturing facilities and also to ensure shipment process steps are followed as per defined and agreed points of action during pre-production meeting


23


Unit Title (Task)

Coordinating with in-house manufacturing and managing shipment

Description This unit provides Performance Criteria, Knowledge & Understanding, Skills & Abilities required to ensure manufacturing processes as well as shipment are executed as per defined steps and calendar markings agreed during pre-production meeting.

Scope This unit/task covers the following: To coordinate and monitor manufacturing process steps

To coordinate and monitor shipment procedures and progress

To ensure shipments documents are complete and available at time of need



Coordinating with Manufacturing and Managing shipment

PC1. check order progress whether it is running on time or need any supports PC2. coordinate with buyer if any clarification is required, that is if any issue raised

during production is not well identified internally PC3. ensure inspections of products are carried out in time PC4. coordinate and cooperate finishing and packing department to ensure

products are treated and packaged as per buyers specified requirements PC5. coordinate and cooperate with dispatch to prepare packing reports correctly in

time with all details required. PC6. coordinate and coordinate logistics/dispatch in preparation of shipping

documents in time. PC7. coordinate and cooperate logistics to ensure shipping is done in time with

information of packing reports for preparation of shipping documents



the user/individual on the job needs to know and understand: KA1. general rules and regulations in paper mache manufacturing setup KA2. protocol to obtain more information on work related tasks. KA3. organization approved system of reporting KA4. limits of your own responsibility and authority KA5. ways and methodology of resolving problems within the work area KA6. approved channel of effective communication within organization KA7. knowledge of intellectual property rights


the user/individual on the job needs to know and understand: KB1. knowledge of product quality and workplace practices KB2. process sequence in paper mache manufacturing setup KB3. use of computer (ms office, data management and basic internet) KB4. ms office (proficient using ms word, ms excel and ms powerpoint)

KB5. preparation of shipping documents

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Elements Skills


Writing Skills

the user/ individual on the job needs to know and understand how to: SA1. document records for communication and progress related to

manufacturing processes and despatch SA2. write letters, memos, mails clearly and legibly

Reading Skills

the user/individual on the job needs to know and understand: SA3. read and comprehend written instructions related to process progress and

target achievement as per defined calendar


the user/individual on the job needs to know and understand: SA4. seek information from in-house team members to understand progress and

take updates in a proper way. SA5. communicate with all relevant information in logical sequence


the user/individual on the job needs to know and understand: SB1. follow rule-based decision making process SB2. make decision in suitable course of actions SB3. take decision where, when and how to intervene into the process not to

miss the target

Plan and Organize


Customer Centricity

SB4. manage relationships with customers who may be in need of supports to maintain satisfactory level of performance with priority in sight

SB5. build with customer a relationship of trust and cooperation in achieving team goal

Problem Solving

the user/individual on the job needs to know and understand: SB6. clarification on tna to be developed with the team members SB7. assess /evaluate process progress and identify bottlenecks. SB8. resolve issue with correct and rightful intervention in with win-win solution

Analytical Thinking

the user/individual on the job needs to know and understand:


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SB8. analyze the market trends and set targets for the season

SB9. define analytical sheet to record and monitor production and shipment

Critical Thinking

the user/individual on the job needs to know and understand: SB10. critically review the progress against the plan

SB11. provide opinions on work in a detailed and constructive way


NOS Version Control

NOS Code HCS /N4605





HCS/N9906 Maintaining work area, tools and machines

26

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Overview

This unit is about maintaining work areas and activities to ensure tools and machines are maintained as per norms.


27

Skills (S) [Optional]

A. Core Skills/

Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA11. document records related to tools, equipments and machines used in

the premises for calibration, precision and usability. SA12. Write letter, memos, etc clearly and legibly

Unit Code HCS/N9906

Unit Title (Task)

Maintaining work area, tools and machines

Description This unit provides performance criteria, knowledge & understanding, skills & abilities required to organize/maintain work areas and activities to ensure tools and equipment used in sakhta making are maintained as per norms


Maintenance of work related handtools and equipments


Elements Performance Criteria Maintain the work area, tools and machines

PC1. handle materials, tools and equipment with care and use them in correct way PC2. Use correct handling procedures PC3. maintain clean and hazard free working area PC4. carry out running maintenance within agreed schedules PC5. carry out maintenance and/or cleaning within one’s own responsibility PC6. report unsafe equipment and other dangerous occurrences PC7. use clean equipment and methods appropriate for the work to be carried out PC8. dispose of waste safely in the designated location PC9. store equipment safely after use


C. Organizational Context (Knowledge of the company/ organization and its processes)

KA1. personal hygiene and duty of care KA2. safe working practices and organizational procedures KA3. ways of resolving conflicts/problems within the work area KA4. the production process and the specific work activities that relate to the

whole process KA5. organization’s rules, codes and guidelines (including timekeeping) KA6. the company’s quality standards KA7. importance of complying with written instructions

D. Technical /Domain Knowledge

KB1. work instructions and ability to interpret them accurately KB2. relation between work role and the overall manufacturing process KB3. Hazards likely to be encountered when carrying out the maintenance process KB4. maintenance procedures KB5. importance of running maintenance and regular cleaning KB6. safe working practices for maintenance KB7. the importance of taking action when problems are identified

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Reading Skills

The user/individual on the job needs to know and understand how to: SA13. Read and comprehend written instructions describing equipment specification

and working principle.


The user/individual on the job needs to know and understand how to: SA14. Seek information from user appropriately in order to understand the

equipment suitability SA15. communicate with all relevant information in logical sequence

B. Professional

Skills

Decision Making

The user/individual on the job needs to know and understand how to: SB1. Follow organization rule-based decision making process SB2. Take decision with systematic course of actions and/or response

Plan and Organize

The user/individual on the job needs to know and understand: SB3. Planning and Organization of Work to meet deadlines

Customer Centricity

The user/individual on the job needs to know and understand how to: SB4. Manage relationships with customers who may be stressed with a lot of

patience and politeness SB5. Understand customer requirements and their priority and respond as per their

needs

Problem Solving

The user/individual on the job needs to know and understand how to: SB6. Seek and Comprehend machine related inputs for clarification SB7. Assess/Evaluate significance of the process to upkeep of workarea, tools and

equipment SB8. Communicate effectively with aids of soft skill tools and techniques

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB9. Apply domain information about maintenance Processes and technical

knowledge about tools and equipment

Critical Thinking

The user/individual on the job needs to know and understand how to: SB10. Critically evaluate inputs in relation to machine performance and maintenance

effectiveness SB11. SB11. Develop holistic and comprehensive profile of process performance s

based on segregated discrete information available


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NOS Version Control

NOS Code HCS/N9906





HCS/ N9907 Maintain health, safety and security at work place

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Overview

This unit is about maintaining work areas and activities to ensure health, safety & security

are maintained as per norms.


31


Unit Title (Task)

Maintain health, safety and security at work place

Description This unit provides performance criteria, knowledge & understanding and skills & abilities required to comply with health, safety and security requirements at the workplace and covers procedures to prevent, control and minimize risk to self and others.


To comply with health, safety and security requirements at work

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Comply with health, Safety and security requirements at work

PC1. comply with health and safety related instructions applicable to the workplace PC2. use and maintain personal protective equipment such as “nose mask”etc. as

per protocol PC3. carry out own activities in line with approved guidelines and procedures PC4. maintain a healthy lifestyle and guard against dependency on intoxicants PC5. follow environment management system related procedures PC6. identify and correct (if possible) malfunctions in machinery and equipment PC7. report any service malfunctions that cannot be rectified PC8. store materials and equipment in line with organisational requirements PC9. safely handle and remove waste PC10. minimize health and safety risks to self and others due to own actions PC11. seek clarifications, from supervisors or other authorized personnel in case of

perceived risks PC12. monitor the workplace and work processes for potential risks and threat PC13. carry out periodic walk-through to keep work area free from hazards and

obstructions, if assigned PC14. report hazards and potential risks/threats to supervisors or other authorized

personnel PC15. participate in mock drills/ evacuation procedures organized at the workplace PC16. undertake first aid, fire-fighting and emergency response training, if asked to

do so PC17. take action based on instructions in the event of fire, emergencies or

accidents PC18. follow organisation procedures for shutdown and evacuation when required


A. Organizational Context

(Knowledge of the

company /

organization and

KA1. health and safety related practices applicable at the workplace KA2. potential hazards, risks and threats based on nature of operations KA3. organizational procedures for safe handling of equipment and machine

operations KA4. potential risks due to own actions and methods to minimize them KA5. environmental management system related procedures at the workplace

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its processes)

KA6. layout of the plant and details of emergency exits, escape routes, emergency equipment and assembly points

KA7. potential accidents and emergencies and response to these scenarios KA8. reporting protocol and documentation required KA9. details of personnel trained in first aid, fire-fighting and emergency response KA10. actions to take in the event of a mock drills/ evacuation procedures or actual

accident, emergency or fire


KB1. occupational health and safety risks and methods KB2. personal protective equipment and method of use KB3. identification, handling and storage of hazardous substances KB4. proper disposal system for waste and by-products KB5. signage related to health and safety and their meaning KB6. importance of sound health, hygiene and good habits KB7. ill-effects of alcohol, tobacco and drugs


A. Core Skills/

Generic Skills

Writing Skills

the user/ individual on the job needs to know and understand how to: SA1. prepare status and progress reports SA2. write memos and e-mail to co-workers, and vendors to provide them with

work updates and to request appropriate information without english language errors regarding grammar or sentence construct

Reading Skills

the user/individual on the job needs to know and understand how to: SA3. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets


the user/individual on the job needs to know and understand how to: SA4. discuss task lists, schedules, and work-loads with co-workers SA5. keep coworker and supervisor informed about progress

B. Professional Skills

Decision Making

the user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

the user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

the user/individual on the job needs to know and understand how to: SB3. manage relationships with customers SB4. build customer relationships and use customer centric approach


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NOS Version Control

Problem Solving

the user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. identify immediate or temporary solutions to resolve delays

Analytical Thinking

the user/individual on the job needs to know and understand how to: SB7. use the existing data to arrive at specific data points

Critical Thinking

the user/individual on the job needs to know and understand how to: SB8. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

NOS Code HCS / N9907





HCS/ N9910 Manage and lead a team

34

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Overview

This unit is about working as part of a team in the Merchandising section.


35

Unit Code HCS/N9910

Unit Title (Task) Manage and lead a team

Description Manage the team on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity


Manage and lead a team

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria

Manage and lead a team

the user/individual on the job needs to know and understand: PC1. ensure the team is aware of the schedule and job expectations on a daily

basis PC2. involve the team in regular meetings to communicate information intended

for them PC3. ensure communication to the team on any changes in policies/ processes by

the organization through required verbal/ written mechanisms PC4. ensure participation of the team in various engagement initiatives organized

by the organization PC5. councel and address issues among the team for any work related issues PC6. support the centre manager the deployment of the team as per client

schedule and the organizational norms and guidelines PC7. ensure periodic training of the team and support the team by delivering

trainings PC8. share knowledge of processes, techniques, therapies and products with the

the team to enhance their skill levels PC9. provide feedback to the centre manager pertaining to performance appraisals

of the team


A. Organizational

Context (Knowledge of the organization and its processes)

the user/individual on the job needs to know and understand: KA1. organization’s standards of performance and sequence of services KA2. relevant hr policies and processes followed by the organization

B. Technical

Knowledge

the user/individual on the job needs to know and understand: KB1. knowledge of roster norms and guidelines KB2. how and when to measure performance of the team KB3. how to share feedback with team members KB4. applicable legislation relating to the workplace (for example health and safety,

workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of

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waste, environmental protection)


A. Core Skills/

Generic Skills

Writing Skills

the user/individual on the job needs to know and understand: SA1. document records related to production and quality SA2. write letters, memos clearly and legibly

Reading Skills

the user/individual on the job needs to know and understand: SA3. read and comprehend written instructions related to the process

Oral Communications (Listening and Speaking skills)

SA1. manner and tone, professional, supportive, respectful, sensitive to client SA2. effectively communicate with the therapists and helpers and make them

aware of work expectations, targets, policies, processes etc. SA3. listen with full attention the queries and grievances raised by the the team

and comprehend the queries and grievances SA4. use emails and other business correspondence methods (internal memos,

circular etc.) for communicating with colleagues


the user/individual on the job needs to know and understand how to: SB1. make decisions in relation to the scope of work

Plan and Organize

the user/individual on the job needs to know and understand: SB2. plan and organize the work to meet the target

Customer Centricity

the user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who desperately need relevant

information yet unwilling and unaware of its needs. SB4. build customer understanding of trust and cooperativeness

Problem Solving

the user/individual on the job needs to know and understand: SB5. apply problem-solving approaches in different situations SB6. report abnormalities and non-conformities detected to superiors SB7. seek clarification on problems when in doubt

Analytical Thinking

the user/individual on the job needs to know and understand how to: SB8. identify root cause of a problem related to man, machine and material

Critical Thinking

the user/individual on the job needs to know and understand how to: SB9. critically evaluate information gathered from various sources to arrive a

solution


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NOS Version Control

NOS Code HCS/N9910






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CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack HCS/Q4601

Sector Skill Council Handicrafts and Carpet Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaulations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack

Marks Allocation

Total Mark (275+125)

Out Of Theory Skills Practical

1. HCS/N4601 (Analysing the Product)

PC1. Research on market trends

50

5 2 3

PC2. Review and Analysis of past designs and samples developed by the organization

7 2 5

PC3. Assess correlation and

relevance of current design/samples with the past

3 1 2

PC4. Identify organization objectives to align with client requirements

3 1 2

PC5. Carry out research on target market for products

7 3 4

PC6. Carry out research to identify new, novel and promising materials

5 2 3

PC7. Identify applicable quality standards relevant to designs

3 1 2


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PC8. Identify elements of cost, budget and timeline applicable to design

3 1 2

PC9. Check the design features/motif received from client and review it with in-house team of designers and artisans

3 1 2

PC10. Check design features provided is complete with all relevant specifications, if not get it clarified, amended and consolidated in consultation with client and/or in-house design team and artisans

3 1 2

PC11. Collect designs as approved from buyer

1 0 1

PC12. Check consumption of various materials like paper, paints, colour etc

2 0 2

PC13. Prepare price quotation and send to and/or discuss and seek approval from buyer

5 2 3

Total 50 17 33

2. HCS/N4602 (Establishing Merchandising Objectives)

PC1. Identify the vendors/suppliers for raw materials, dyes, chemicals and accessories

50

8 3 5

PC2. Evaluate capability and commitment of vendors for supply of raw materials

5 2 3

PC3. Update the Vendor database 3 1 2

PC4. Negotiate for price against bulk requirements of raw materials

6 2 4

PC5. Generate BOM 3 1 2

PC6. Book order as per BOM 2 0 2

PC7. Prepare a well structured and all-comprehensive BOM (Bill of Material) for each of the designs containing raw materials, various components along with quantities of each needed to manufacture the end product.

3 1 2

PC8. Cost of product developed for sampling

3 1 2


40

PC9. Appropriate personnel identified for use of various material components (from raw materials to accessories) throughout the manufacturing process

3 1 2

PC10. Identify nature and degree of involvement required by designer and artisan

4 1 3

PC11. Define Monitoring procedures and check points all along the processes

5 2 3

PC12. Develop TNA (Time and Action) Calendar and Gantt Chart to define and monitor progress of the project after receiving confirmation of the sample

5 2 3

Total 50 17 33

3. HCS/N4603 (Developing and Presenting Merchandising Plan)

PC1. Check the specification details prepared is comprehensive for all information contents

25

4 1 3

PC2. Check to confirm with concerned personnel for design details as required for sample development.

2 0 2

PC3. Ensure sample developed is checked according to specification sheet

2 0 2

PC4. Check that Prototype (sample developed) is sent for Testing as per company norms and/or as per buyers defined needs, where applicable

1 0 1

PC5. Ensure Prototype is checked with design team is sent to or shown in person to buyer for approval

1 0 1

PC6. Ensure changes/amendments, if any, received from buyer is communicated to and confirmed with production

1 0 1

PC7. Ensure P.O (Purchase Order) is raised from buyer against order confirmation

3 1 2

PC8. Receive P.I (Performa Invoice) 3 1 2


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PC9. Approve and update worksheets like accessories, consumption sheet (paper, base raw materials, dyes & chemicals) etc

3 1 2

PC10. Update TNA and/or GANTT Chart and ensure they are sent for approval

2 0 2

PC11. Ensure ordering of all the items required for the end product

3 1 2

Total 25 5 20

4. HCS/N4604 (Organizing and Conducting pre-production meeting)

PC1. Ensure TNA prepared is updated

50

5 2 3

PC2. Check procurement state and status of raw materials, accessories etc for order placement, availability target time and so on from warehouse/store with awareness to all concerned departments.

8 3 5

PC3. Ensure Production file is complete for all information like approved sample, design details, buyer’s comments etc

2 0 2

PC4. Ensure participant members represent Sampling, Production, Procurement, Store and Quality

2 0 2

PC5. Buyers comment on sample 3 1 2

PC6. Share queries asked by buyer regarding production and quality of product

3 1 2

PC7. Quality standards expected for the product at various stages of production

3 1 2

PC8. Discuss difficulties encountered and ways of overcoming the same while developing product at sample stage

3 1 2

PC9. Critical stages at production and care/precaution needed to overcome.

3 1 2


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PC10. Discuss details of processes, skills, handtools, machines and equipments required for manufacturing

3 1 2

PC11. Discuss Dos and Don’ts observed at all stages of manufacturing

5 2 3

PC12. Discuss and update TNA for materials and accessories availability

3 1 2

PC13. Discuss TNA with all stages and time for inspection and testing

4 1 3

PC14. Preparation of Minutes of the meeting

2 1 1

PC15. Handing over Production file (as relevant in segments or complete) to all concerned along with minutes

1 0 1

Total 50 16 34

5. HCS/N4605 (Coordinating with in-house manufacturing and managing shipment)

PC1. Check order progress whether it is running on time or need any supports

25

5 2 3

PC2. Coordinate with buyer if any clarification is required, that is if any issue raised during production is not well identified internally

5 2 3

PC3. Ensure inspections of products are carried out in time

3 1 2

PC4. Coordinate and cooperate finishing and packing department to ensure products are treated and packaged as per buyers specified requirements

3 1 2

PC5. Coordinate and cooperate with dispatch to prepare packing reports correctly in time with all details required.

3 1 2

PC6. Coordinate and coordinate logistics/dispatch in preparation of shipping documents in time.

3 1 2


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PC7. Coordinate and cooperate logistics to ensure shipping is done in time with information of packing reports for preparation of shipping documents

3 1 2

Total 25 9 16

6. HCS/N9906 (Maintain workarea, tools and machines)

PC1. handle materials, tools and equipment with care and use them in correct way

27

5 2 3

PC2. Use correct handling procedures

3 1 2

PC3. maintain clean and hazard free working area

3 1 2

PC4. carry out running maintenance within agreed schedules

3 1 2

PC5. carry out maintenance and/or cleaning within one’s own responsibility

3 1 2

PC6. report unsafe equipment and other dangerous occurrences

2 1 1

PC7. use clean equipment and methods appropriate for the work to be carried out

3 1 2

PC8. dispose of waste safely in the designated location

2 0 2

PC9. store equipment safely after use

3 1 2

Total 27 9 18

7. HCS/N9907 (Maintain Health, Safety and Security at Workplace)

PC1. Comply with health and safety related instructions applicable to the workplace

75

4 1 3

PC2. Use and maintain personal protective equipment such as “Hand gloves”, “Nose Mask”etc. as per protocol

3 1 2

PC3. Carry out own activities in line with approved guidelines and

5 2 3


44

procedures

PC4. Maintain a healthy lifestyle and guard against dependency on intoxicants

3 1 2

PC5. Follow environment management system related procedures

3 1 2

PC6. Identify and correct (if possible) malfunctions in tools and equipment

3 1 2

PC7. Report any service malfunctions that cannot be rectified

3 1 2

PC8. Store materials and equipment in line with organisational requirements

4 1 3

PC9. Safely handle and remove waste

4 1 3

PC10. Minimize health and safety risks to self and others due to own actions

4 1 3

PC11. Seek clarifications from supervisors or other authorized personnel in case of perceived risks

4 2 2

PC12. Monitor the workplace and work processes for potential risks and threat

8 2 6

PC13. Carry out periodic walk-through to keep work area free from hazards and obstructions, if assigned

5 1 4

PC14. Report hazards and potential risks/threats to supervisors or other authorized personnel

5 2 3

PC15. Participate in mock drills/evacuation procedures organized at the workplace

6 2 4

PC16. Undertake first aid, fire-fighting and emergency response training, if asked to do so

2 0 2

PC17. Take action based on instructions in the event of fire, emergencies or accidents

3 0 3

PC18. Follow organization procedures for shutdown and evacuation when required

6 2 4

Total 75 22 53


45

8. HCS/N9910 (Manage and lead a team)

PC1. Ensure the team is aware of the schedule and job expectations on a daily basis

50

6 2 4

PC2. Involve the team in regular meetings to communicate information intended for them

6 2 4

PC3. Ensure communication to the team on any changes in policies/ processes by the organization through required verbal/ written mechanisms

6 2 4

PC4. Ensure participation of the team in various engagement initiatives organized by the organization

6 2 4

PC5. Councel and address issues among the team for any work related issues

6 2 4

PC6. Support the centre manager the deployment of the team as per client schedule and the organizational norms and guidelines

5 2 3

PC7. Ensure periodic training of the team and support the team by delivering trainings

5 2 3

PC8. Share knowledge of processes, techniques, therapies and products with the the team to enhance their skill levels

5 2 3

PC9. Provide feedback to the centre manager pertaining to performance appraisals of the team

5 2 3

Total 50 18 32

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