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Contact information
Eng. Ahmed Alshargawi
Head of Saudi Graduate Program
Tel: 02 808 5188
Mob: 0568468508
Email: [email protected]
EFS SAUDI GRADUATE FM
DIPLOMA PROGRAM
David Brown
AIM
• To develop young Saudi’s in the field of Facilities
Management
• To develop the FM field within KSA
• To provide suitable training to manager level inline with
internationally recognised Institutions
• To expose graduates to all areas of operational and
management within FM.
• Increase skilled FM resources within the EFS network
SELECTION
• Employed within a Helpdesk environment for a minimum
period of 6 -12 months:
– Introduce work ethic
– Identify capability to progress to the program
– Gain working knowledge of the different FM Services
from a customer care perspective.
• Work performance evaluation and selection panel
interviews
• Knowledge based assessment testing
PROGRAM ALIGNMENT
• BIFM Level 4 Higher National Diploma
• International Facilities Management Association
• Middle East Facilities Management Association
• Association of Physical Plant Administrators of
Universities and Colleges
BIFM Diploma Program
To achieve the diploma, Trainees must achieve 19 credits / scores from the Optional Unitsand undertake all 5 Mandatory Units.
EXAMPLE MODULE BIFM DIPLOMA
Title: Overview of facilities management
Level: 4
Credit value: 6
Learning outcomes
The learner will:
Assessment criteria
The learner can:
1. Understand the scope and extent of the facilities
management function
1.1 Explain the scope and extent of the
facilities management function.
1.2 Describe the range and diversity of contexts
in which facilities management services are
provided.
1.3 Explain the relationship between the facilities
management function and other business
functions.
2. Understand the range of services offered by
facilities management
2.1 Explain what is meant by support services.
2.2 Explain what is meant by building services.
2.3 Explain what is meant by office and building
space and its effective management.
2.4 Explain the ways that properties and fixed assets
are managed and maintained
EXAMPLE MODULE BIFM DIPLOMA
3. Understand the range of facilities
management roles and
responsibilities across
different organisations
3.1 Explain the key management functions within
facilities management.
3.2 Describe the various roles and responsibilities that
a facilities manager could have within different
organisations and at different levels.
4. Understand the importance of the
contribution of facilities management
in a wider business and social context.
4.1 Explain the principles of corporate responsibility
and sustainable facilities management.
4.2 Describe the tools and techniques that can be used
to ensure that these principles are operating within
the facilities management function.
5. Contribute to internal and external
customers’ understanding of
facilities management using a range
of communication methods.
5.1 Use methods of communication to ensure
understanding of facilities management by both internal
and external customers.
Title: Overview of facilities management
Level: 4
Credit value: 6
Learning outcomes
The learner will:
Assessment criteria
The learner can:
PROGRAM OVERVIEW
• 6-12 Months Help Desk (pre qualification)
Then
• Year 1
– orientation
– employment in a Quality Assurance inspection role
YEAR 1 SCHEDULE
YEAR 1
3 Mths Maintenance R&F and Campus
3 Mths R&F all Service lines (less Maint)
1 Mth Utilities
1 Mth Corporate
4 Mths HSEQ
PROGRAM OVERVIEW
• Year 2:
– Enrolled onto online Facility Management Diploma
Course
– An elective specialist service
– Employed in elective service line
PROGRAM OVERVIEW
• Year 3:
– Continuation of online Facility Management Diploma
Course
– Employed in the elective service line
GRADUATE SUPPORT
• Each Graduate will have:
– Individual mentor
– Development plan
– Personal progress diary
– Weekly management review
– Monthly Course Director reviews
– 3 monthly performance review (Director level)
– Annual Appraisal
GRADUATE SUPPORT
• Additional Support:
– Saudi Cultural Advisor
– Dedicated Admin Coordinator
– Human Resources
– On Line Course Assistance
GRADING & SALARY STRUCTURE
• Joining Helpdesk Rotation, Grade 10: On Completion If
above 80% candidate will be promoted to grade 11, and
enter FM Dip Program
• Year 1: Auditor KPI + competency 90% accreditation
achieved promoted to grade 12.
• Year 2: Join BIFM On-line Diploma Course
(30.000 SAR).
• Start elective Specialty competency 90% accreditation
achieved promoted to grade 13.
GRADING & SALARY STRUCTURE
• Year 3: year 2 of BIFM On-line Diploma Course, continue
elective Specialty.
• FINAL end of year 3 Pass Diploma Course 80% +, KPI +
competency 90% achieved candidate will be promoted to
grade 14 as Assistant Manager.
RETENTION
• 3 Years on completion of BIFM course
• Cost of course if opting out or failure to complete before
course completed.
• Options to go forward to level 6 Degree after experience
pre qualification
• Mapped career plan to General Manager
EFS Facilities Services Company Profile and Capability 2012
Index
Who We Are 1 Mission, Vision, Value 2
Our People, Our Asset 3
EFS FM Services 4
The EFS FM Service Delivery Model 5
Our Approach & FM Strategy 6
Performance Management 7
EFS Centre of Technical Excellence 8
Training & Development 9
What Makes EFS Different 10
EFS Integrated Facilities Management Strategy 11
Market Sectors & Selected Client Portfolio 12
Contact Us 13
Who we are
• EFS Facilities Services is an Integrated Facilities Management service, operation and maintenance solution provider across the MENASA region (Middle East, North Africa,
South Asia).
• EFS currently manages 100 projects, valued in excess of AED 1 billion and employing over 6000 FM professionals.
• EFS has a decade of Middle East facilities management experience, truly international FM business with the operational capability to deliver bespoke solutions throughout
the region and in local markets. • EFS is a Total FM solutions provider with the capability to deliver projects from inception to operational steady state phase.
Global Knowledge
Over 6000 FM professionals across the MENASA region.
EFS core team consists of FM professionals with global experience, having worked in complex and challenging FM environments around the world.
Regional Presence
15 operating companies in 10 countries across the MENASA region;Abu Dhabi, Bahrain, Dubai, Egypt, India, Jeddah, Kuwait, Lebanon , Mauritius, Oman, Qatar, Riyadh
EFS regional foot print across the MENASA region offers large service infrastructure and FM professionals with specific expertise
Local Experience
A proven track record of over twelve years in managing prestigious and scalable FM contracts through out the region
1
Mission, Vision & Values
Integrity Our People Partnership Best Practice Knowledge Experience
Mission To deliver superior and sustainable facilities management services to our clients.
Vision We strive to be the leading integrated facilities management service provider.
Values EFS values ensures complete integration of knowledge and experience in its core value system. EFS believes transparency fosters achievement of long term objectives and mutually beneficial partnerships with clients. EFS considers people as a core asset and encourages a culture of continuous personal development through career progression, knowledge development and skills development . EFS develops and executes a service delivery model and best practice initiatives. EFS ensure “Value-for-Money” by rationalizing cost whilst maintaining and enhancing asset value.
2
Our people - Our Asset
3
Recruitment
EFS recruits international & local experienced
people who have the skills, aptitude and talent to
secure progression through the organization.
Cultural Mix
Our people come from diverse ethnic and
cultural backgrounds to ensure local
integration whilst maintaining cultural
sensitivity.
Training and Development
EFS substantially invests in training to ensure
its employee development, progression and
knowledge excellence.
Leadership and Mentoring
Management KPIs are developed and
devised to foster leadership and nurture
talent within team ranks and at all levels
throughout the organization.
Retention
EFS implements key employee retention
initiatives to ensure stability and excellent
customer service delivery.
Technical Excellence
EFS inculcates the quest for knowledge
across all its staff levels. The company is
investing substantially within the various
technical domains to conduct courses to suit
its service enhancement.
“At EFS we believe that our people are our core asset. We ensure their skills development through
sustainable service deliverance, on the Job training and other talent retention programs” .
Group HR Head
”We are committed to nurturing and developing talent at all levels . Our recruitment policy strictly
enforces the ethnic mix that ensures local integration whilst maintaining cultural sensitivity. Our senior
staff are seasoned facilities management practitioners with applied global and regional experience”.
Group MD
EFS FM Services
• Performance Management of
operation & maintenance
Service Providers
• Contract Management
•Call centre & help desk
• Computer Aided FM
(CAFM) System integration
• Management of specialist
Service providers
• Utilities & Infrastructure
Management
• Life cycle Management
• Asset Life cycle costing
• HSEQ Compliance
&Management
• Building Services
Management
Facility Management Technical Operations
& Maintenance
Preventative, Planned &
Routine Maintenance of :
• MEP Services
• Heating , Ventilation & Air
Conditioning systems
• Minor Civil Works
• Electrical Systems
• Audio Visual,& Lighting
Controls
• Fire Control & Detection
Management
• Critical Engineering
Management
• Access/CCTVs Control
• Irrigation works
• Utilities Network
Infrastructure Maintenance
Soft Services
• Janitorial Services
• Security Services
• Concierge & Reception Services
• Mail Room & Porter Services
• Façade Cleaning
• Landscaping & Horticulture
• Catering & Hospitality Services
• Pool Maintenance
• Lifeguard Services
• Laundry Services
• Fleet management
• Waste management
• Water treatment & Waste water
management
• Air Quality controls
• Vending Services
• Recreation Services
• Marina Management
• Pest control
Commissioning & Transition
Management
Other Value added Services
• Conditional Audits
• Defects liability
management
•3rd party testing
• Managing initial
government inspectors
reviews of AMCs for key
plant & machinery
• Building handover
process
• Fit out management
• Project Management
• Small Minor works
• Fit out management
• Energy Management
• Technical Audits
• Disaster Recovery & Business
Continuity
• Property Management &
Leasing
4
The EFS FM Service Delivery Model
Sustain
Assets Life
Cycle
Management
Energy &
Utilities
Management
Assets
Technical
Improvement
Transformation Innovation in
Service Delivery
Assure
Service
Continuity CRM Support
Transition Stabilize
Service Delivery
Levels
Ensure Quality
Assurance &
Business Continuity
Implement &
Monitor KPI
Mobilize Recruitment , staff
Induction & training
Condition Audits,
Data Collation, Validation & Asset
Integration
Prepare Project
Processes /operating Plan &
Staff//Subcontractor site
orientation
Envision Envision Client
Needs & Identify
Challenges
Validate Client
Needs with the
Client
Obtain Client
Endorsement Of
Service Level
Requirements & KPI’s
Finalize Service Structure
(Organization, People, IMS
& CAFM System)
Establish Service
Delivery
Standards
Agree on
Implementation
Plan
5
Our Approach & FM Strategy
Inputs
Understand Client
Requirements and
Scope Validation
Define Structure in
line with the Scope
Integrated FM Service
Model (Client Validation)
Mobilization
(Recruitment and
Condition Survey)
Operating Plan
Deliverables
Quality Service Delivery
Health, Safety,
Environment and Quality
Life Cycle Management,
Longevity of Assets and
Cost Reductions
Tools Training and
Development
Integration of CAFM
Data
Call Centre Support
CRM
Sustain
Transformation
Transition
Mobilize
Envision
6
Performance Management
Ensuring Service
Delivery Review KPI’s Score Card Output
Service Enhancement / Corrective Measure if any
Scorecard
Compliance
EFS commitment to continual improvement entails monitoring the performance of our service staff
and managing the facilities in a manner which satisfies service level agreements (SLA’s) and key
performance indicators (KPI’s).
EFS conducts regular diagnostic reviews of its service delivery models ensuring conformity with
Contract Service level Requirements . Every procedure and work instruction has an associated
performance metric. We also recognize that customer feedback is a critical part of our
performance management, so EFS incorporates end user recommendations and adjusts service
delivery where appropriate.
EFS will utilize its experience
with all its service providers to
convey clear and auditable
service scopes, key
performance indicators and will
link associated to performance
management mechanisms.
Defining the
Scope of Work
Validation of SLAs
Agree on KPIs
Maintaining the
Scorecard
Compliance
Management
EFS will review the current Service Level Agreements in place and ensure industry standards are being adhered to and where developed enhanced
Service Level Agreements
EFS will develop a robust Key Performance Indicators (KPI’s) to measure compliance with the Service Level Agreements (SLA’s)
The mechanism will produce a monthly score per service as well as an overall score to enable EFS to measure compliance throughout the contract
7
The EFS Service Assurance Team includes a number of Subject Matter Experts:
Technical Support Team is a multi functional, highly qualified and experienced team who provide support across the operational
activity through:
EFS Centre of Technical Excellence
Technical Support
Team
Condition Surveys
Comprehensive Preventative
Planned Maintenance Best
Practices
Specialist Diagnostic
Assistance
Technical Reviews
Delivery of
training
Performance
Audits
EFS Centre of Technical Excellence is designed to provide
continuous support to all EFS Operating Companies: • Energy Management, conservation and analysis
• Standard Operating Procedures,
• Projects Mobilizations support,
• Internal Training requirements analysis and delivery
• Audits and Best Practice
The technical support team is further assisted by EFS training & development centre to ensure that any
knowledge is enhanced
Our Energy Managers are experienced engineers with internal roles to carry out energy saving initiatives to our
clients on a shared savings basis.
8
Training & Development
Technical
Excellence
Skill
Enhancement
The EFS employee training & development programs are being formulated in alignment with the company’s 360 degree vision.
The programs will focus on overall:
Personality
Development
The state of the art facility consists of class rooms, auditorium, and discussion rooms fitted with suitable technology,
including a multi-media suite that enables us to provide a full range of blended learning solutions.
The EFS 360 degree training calendar comprises of planned learning and development activity that meets identified
requirements for:
• Induction
• Technical
• Integrated Facilities Management
Courses
• Leadership Courses
• HSEQ related programs
• Performance Management
courses
• Blended learning programs
• Housekeeping
9
What Makes EFS Different?
Understanding Client Needs:
Proactive
Engagement
Effective FM
Services
Efficient Service
Delivery
Value
Enhancement
Longevity of Assets
Sustainability
Value for Money
Delivering Client Value:
EFS Competitive Advantages:
• Global Knowledge - FM professionals, Regional Presence - MENASA foot print & Local
Experience - Over 12 years of servicing FM projects across the GCC.
• Scalability/Business Diversity - Covering different types of Sectors/Prestigious Projects &
Clients across the region.
• FM knowledge Excellence - Its Training Center: EFS manages first of its kind Facilities
Management training and development center in the region.
• Ethnic Mix - EFS employing more than 6000 Employees from different background and
cultures in the region.
10
Integrated Facilities Management Strategy
• Focus on bringing operational efficiency in the Maintenance
Team , People, Structure & System
• Improving service standards, ensuring compliance with
customer and core requirements
• Integrating all service lines, an IFM approach
• Comprehensive Performance Management
• Increasing longevity of Key Assets
(Building, Plant & Machinery,
Infrastructure Roads & Pathways,
Parking etc)
• Reducing the overall Operating
expenses (Consumables, Spare
Parts & other repair cost etc)
• Planning and forecasting of cash
flow for Furniture, Fixtures &
Electricals (FFE) & Property, Plant
& Equipment (PPE). Develop
Sinking Funds where appropriate
• Optimization of all
maintenance operating Costs
• Reducing replacement &
repairs cost through enhanced
operating strategies
• Increased financial
transparency through effective
MIS reporting
• Cost benchmarking across
EFS project portfolio
Operational
Excellence
Financial
Prudence
Life Cycle
Management
11
EFS Market Sectors & Selected Client Portfolio
Industrial
Unilever, Dubai
DREC Warehouses, Dubai Financial
HSBC, UAE
Credit Suisse, Regional
ISS, Bahrain, Egypt & UAE Education
KAUST (King Abdullah University), Jeddah
Princess Noor University, Riyadh
Media
Two four 54, Abu Dhabi
Mixed Use Development
JLT (Jumeirah Lake Towers), Dubai
Omniyat (The Square ),Dubai
Falcon House, Dubai
Bahrain Financial Harbor, Bahrain
KREC (Kuwait Real Estate Company), Kuwait
Commercial Communities
Cayan Business Centre, Dubai
UASC Building (UAE Shipping Company), Dubai
Indigo Central, Dubai
GE (General Electric), Qatar
Public
Musanada, UAE
DREC (Dubai Real Estate Company), Dubai
EO (Engineer’s Office), Dubai
Residential
Dubai Golf Creek Villas, Dubai
Jewels, Dubai
La Residence Del Mar, Dubai
Sheikh Saeed Government Building, Dubai
The Pearl Residential, Qatar
Durrat Arriyadh, Riyadh
Retail
GDP (Gold & Diamond Park), Dubai
Harvey Nichols, Dubai
The Grooming Company (N.Bar, Jet Set, 1847), Dubai
Abu Dhabi Mall, Abu Dhabi
Al Tayer Group, Regional
Health Care Sector
Rashid Hospital, Dubai
Leisure/ Hotel Maintenance
KAUST INN, Jeddah
Al Badiya Hills, Lebanon
Public
Health Care
Retail
Industrial
Leisure /
Hotel
Financial Mixed Use
Development
Education
Residential
Media
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Group Managing Director: Tariq Chauhan - [email protected]
Head of Business Development: Lee Mort - [email protected]
Group Chief Financial Officer: Rohit Kapoor - [email protected]
Contact US
Saudi EMCOR Company
P.O. Box 55464
Jeddah, 21534
Jeddah, Kingdom of Saudi Arabia
T: +966 2 614 5833
F: +966 2 614 5840
www.efsme.com
Business Development
Tariq Chauhan – [email protected]
Alan Masterton - [email protected]
Zuhair Odeh – [email protected]
Lee Mort - [email protected]
EFS Group
EMCOR Facilities Services Group Ltd.
P.O. Box 73565
Dubai, United Arab Emirates
T: +971 (0)4 457 7500
F: +971 (0)4 450 7501
www.efsme.com
Al-Ain
EMCOR Facilities Services L.L.C.
P.O. Box 73092
Abu Dhabi, United Arab Emirates
T +971 3 722 9770
F +971 3 722 9880
www.efsme.com
Jeddah, KSA
Saudi EMCOR Company
P.O. Box 55464
Jeddah, Kingdom of Saudi Arabia
T: +966 2 614 5833
F: +966 2 614 5840
www.efsme.com
Riyadh, KSA
Saudi EMCOR Company
P.O. Box 321
Riyadh, Kingdom of Saudi Arabia
T: +966 1 477 9590
F: +966 1 478 0230
www.efsme.com
Abu Dhabi
EMCOR Facilities Services L.L.C.
P.O. Box 73092
Abu Dhabi, United Arab Emirates
T: +971 (0) 2 491 9003
F: +971 (0) 2 491 9005
www.efsme.com
Oman
EMCOR Facilities Services Limited L.L.C. Oman
P.O. Box 2352
Ruwi, Sultanate of Oman
www.efsme.com
Qatar
EMCOR Facilities Services Qatar W.L.L.
P.O. Box 39185
Doha, Qatar
T: +974 447 7622
F: +974 447 7633
www.efsme.com
Bahrain
EMCOR Facilities Services Bahrain W.L.L.
P.O. Box 5920
Manama, Bahrain
T: +973 17 10 2960
F: +973 17 10 2954
www.efsme.com
Kuwait
EMCOR Facilities Services Kuwait W.L.L.
P.O. Box 1990
T: +965 2 249 1369
F: +965 2 249 1368
www.efsme.com
Egypt
EMCOR Facilities Services Egypt Ltd.
P.O. Box 1134
Cairo,Egypt
T: +202 24164900
F: +202 24164901
www.efsme.com
Lebanon
EFS Facilities Services Lebanon
www.efsme.com
India
EFS Facilities Services India Pvt. Ltd.
www.efsme.com
Mauritius
EFS Facilities Services Mauritius Ltd.
www.efsme.com
Contact US
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