consumer purchase intention at traditional restaurant and fast

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Page 1: Consumer Purchase Intention at Traditional Restaurant and Fast
Page 2: Consumer Purchase Intention at Traditional Restaurant and Fast
Page 3: Consumer Purchase Intention at Traditional Restaurant and Fast
Page 4: Consumer Purchase Intention at Traditional Restaurant and Fast

Malaysian restaurant industry is

due and

, which cause the increase in eating out trend and sways consumers’ choice on which types of restaurant to be visited.

Page 5: Consumer Purchase Intention at Traditional Restaurant and Fast

This also

and

in Malaysia

Page 6: Consumer Purchase Intention at Traditional Restaurant and Fast

Whitlark, Geurts and Swenson (1993)

as a associated with

Page 7: Consumer Purchase Intention at Traditional Restaurant and Fast

as consumer who make a

and

Page 8: Consumer Purchase Intention at Traditional Restaurant and Fast

.

Page 9: Consumer Purchase Intention at Traditional Restaurant and Fast

Based on Ajzen and Fishbein (1980) multi-attribute

attitude model, suggest that a

towards restaurants food

are determined by food attributes that influence theirs purchasing decisions

Page 10: Consumer Purchase Intention at Traditional Restaurant and Fast

In the , customers’ level of

is strongly associated with

and (Cho and Park, 2001).

Page 11: Consumer Purchase Intention at Traditional Restaurant and Fast

Customer is defined as the degree to which

customer has

of a and

(Heelier, Geursan, Carr and Rickard, 2003)

Page 12: Consumer Purchase Intention at Traditional Restaurant and Fast

The hypothesis of the study is that;

H: The , , and are correlated with at traditional restaurant and fast food restaurant, respectively.

Consumer Attitude

Consumer Satisfaction

Consumer Loyalty

Purchase Intention

Independent variables (Correlation) Dependant variables

Figure 1 shows the hypothesized research model

Page 13: Consumer Purchase Intention at Traditional Restaurant and Fast

were conducted using

method andrestaurants in four cities in Malaysia

, the researchers and the enumerators waited outside of the selected restaurant and choose one customers out of every three who purchased their food and meals

Page 14: Consumer Purchase Intention at Traditional Restaurant and Fast

The result of these analyses indicated that consumer loyalty was highly positively (r = .793) and highly significant (p = .001 level).

Page 15: Consumer Purchase Intention at Traditional Restaurant and Fast

The correlation between consumers attitude and purchaseintention was positive and significant (r = .766) at p = .001 level.

Page 16: Consumer Purchase Intention at Traditional Restaurant and Fast

The statistical analysis yield that r = .751 indicate at p = .001 level, show the positive and significant correlation between consumer satisfaction and purchase intention.

Page 17: Consumer Purchase Intention at Traditional Restaurant and Fast

The result of these analyses indicated that consumer loyalty offast food restaurant was highly positively (r = .789) and highly significant (p = .001level).

Page 18: Consumer Purchase Intention at Traditional Restaurant and Fast

the correlation between consumers attitude and purchase intention waspositive and significant (r = .756) at p = .001 level

Page 19: Consumer Purchase Intention at Traditional Restaurant and Fast

The statistical analysis yield that r =.325 indicate at p = .001 level, show the positive and significant correlation betweenconsumer satisfaction and purchase intention.

Page 20: Consumer Purchase Intention at Traditional Restaurant and Fast

The finding revealed that the independent variables are correlated with purchase intention at fast food restaurant. Thus, the hypothesis is accepted

Page 21: Consumer Purchase Intention at Traditional Restaurant and Fast

The results of the study confirmed with Bowen and Chen’s (2001)

study indicated that consumer loyalty was the most

significantly and positively variable that explaining the variance in the purchase intention for both types of restaurant

Page 22: Consumer Purchase Intention at Traditional Restaurant and Fast