consumer purchase intention at traditional restaurant and fast
TRANSCRIPT
Malaysian restaurant industry is
due and
, which cause the increase in eating out trend and sways consumers’ choice on which types of restaurant to be visited.
This also
and
in Malaysia
Whitlark, Geurts and Swenson (1993)
as a associated with
as consumer who make a
and
.
Based on Ajzen and Fishbein (1980) multi-attribute
attitude model, suggest that a
towards restaurants food
are determined by food attributes that influence theirs purchasing decisions
In the , customers’ level of
is strongly associated with
and (Cho and Park, 2001).
Customer is defined as the degree to which
customer has
of a and
(Heelier, Geursan, Carr and Rickard, 2003)
The hypothesis of the study is that;
H: The , , and are correlated with at traditional restaurant and fast food restaurant, respectively.
Consumer Attitude
Consumer Satisfaction
Consumer Loyalty
Purchase Intention
Independent variables (Correlation) Dependant variables
Figure 1 shows the hypothesized research model
were conducted using
method andrestaurants in four cities in Malaysia
, the researchers and the enumerators waited outside of the selected restaurant and choose one customers out of every three who purchased their food and meals
The result of these analyses indicated that consumer loyalty was highly positively (r = .793) and highly significant (p = .001 level).
The correlation between consumers attitude and purchaseintention was positive and significant (r = .766) at p = .001 level.
The statistical analysis yield that r = .751 indicate at p = .001 level, show the positive and significant correlation between consumer satisfaction and purchase intention.
The result of these analyses indicated that consumer loyalty offast food restaurant was highly positively (r = .789) and highly significant (p = .001level).
the correlation between consumers attitude and purchase intention waspositive and significant (r = .756) at p = .001 level
The statistical analysis yield that r =.325 indicate at p = .001 level, show the positive and significant correlation betweenconsumer satisfaction and purchase intention.
The finding revealed that the independent variables are correlated with purchase intention at fast food restaurant. Thus, the hypothesis is accepted
The results of the study confirmed with Bowen and Chen’s (2001)
study indicated that consumer loyalty was the most
significantly and positively variable that explaining the variance in the purchase intention for both types of restaurant