connect me minneapolis

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1. AnneAny new systemhas to be as self-service aspossible; we canthave staff pulledaway from helpingother patronsKey goals We mustWe must notBehaviours Serve as many patrons as possible Balance time spent troubleshootingto with well-placed referrals toclasses Balance the time and space takenup by computers with everythingelse the library provides Have enough access so peopledont get booted off after an hour Guide them through sign-up processor help with printing and hardwareissues Be inclusive of all uses of thecomputer and all cultures andlanguages. Thinks practically and realistically Accepts all patrons Refers patrons with training needs Take on more technology we canrealistically maintain Divert space/money/staff from booksand other resourcesLibrarian 2. KaylaMy clients needaccess tocomputers andwi-fi on a dailybasis and I dontalways know thebest place to referthemKey goals We mustWe must notBehaviours Make a good referral to their client Be prepared to address questionsabout hours of service and whatresources are available Respond quickly and dont let theirclient down Provide up-to-date & accurateinformation on what is available Have an easy-to-use site withreliably quick results Make qualifications or limitationsvery clear Works quickly and efficiently Knows their clients backgroundsand special needs well Give false information Require specialized searching skillsor jargon to use the searchSocial Worker 3. DanielWhen peoplecall up I need tomake a quickand accuratereferralKey goals We mustWe must notBehaviours Make a good referral to their caller Be prepared to address questionsabout hours of service and whatresources are available Respond quickly and dont let theircaller down Provide up-to-date & accurateinformation on what is available Have an easy-to-use site withreliably quick results Make qualifications or limitationsvery clear Works quickly and efficiently Must make inquiries about thecallers backgrounds and specialneeds Give false information Require specialized searching skillsor jargon to use the search211 Agent 4. RobWhen Im outtalking to peoplein thecommunity I geta lot ofquestions aboutcomputer orwi-fi accessKey goals We mustWe must notBehaviours Leave behind printed materials oncomputer and wi-fi access points Spread the word about communityresources Ensure his materials are accurateand up-to-date Provide up-to-date & accurateinformation on what is available Allow for the quick compilation andprinting out of resources in a varietyof languages Make qualifications or limitationsvery clear Understands his community andtheir needs on a deep level Grows frustrated with the lack ofusable resources to help them Give false information Require specialized searching skillsor jargon to use the searchCommunityActivist 5. WilliamOn the weekendsI manage mypersonal financesand pay billsonline, but I donthave a computerat homeKey goals We mustWe must notBehaviours Get information and make financialtransactions at a comfortable pace Keep up-to-date on news andfinancial trends Check email and social networkfeeds Provide ample access so I donthave to be logged out after 1 hour Provide adequate hours in theevenings and on weekends whenIm not at work Provide privacy and security forviewing sensitive information Drives to the library from home orstops on his way home from work Worries about the security of thelibrarys network Keeps focused on his task so hecan move onto more enjoyablethings Limit usage by time period Close for an extended period oftime for renovationBank Teller 6. ArnoldI use my laptopto keepconnected tofriends andfamily, but wi-fiisnt in mybudgetKey goals We mustWe must notBehaviours Check email and social networks View and print messages and eventdetails View video and photos from family Apply for services such as MedicarePart-D online Provide easy-to-access wi-fi Provide adequate hours during theday before I get busy with activities Provide ability to watch videos withthe volume on Walks to the library first thing in themorning Savours his computer time and thechance to feel connected to peoplewho are far away Always goes to the same library andsits in the same place Charge or add any other barriers towi-fi access Close for an extended period oftime for renovationRetiree 7. EsmeIve been lookingfor work for 6months. Everyemployer requiresan online jobapplicationnowadaysKey goals We mustWe must notBehaviours Search for jobs and researchcompanies in the area Apply for jobs Check email and print job interviewdetails and directions to theinterview Provide troubleshooting support forwhen search engines or applicationforms arent working correctly Provide guides to job search andresearch in Spanish Be on a public transit line and openconvenient hours Rides the bus to the unemploymentcenter three times a week Spends a lot of time searching andapplying, is very conscientious andserious about finding work Doesnt like to ask for help unlessshe is really stuck Charge for printing, training, or help Limit usage by time Allow other users to be playingvideos at high volume or usingcomputer in other distracting waysJob Seeker 8. NimcoIm new to thiscountry and Idont have anyidea how to find acomputer I coulduse or how to useoneKey goals We mustWe must notBehaviours Find public access computers withtrainers or help on-hand Connect with people back home andwith new friends via email Research programs and communityresources Provide introductory training andhelp along the way in Somali Provide information on whatsavailable via print or dumb phone Be reliable and trustworthy Does not have any familiarity withthe concept of a free library Distrusts government agencies andis overwhelmed by their complexity Doesnt really know what theinternet could do for her Charge for training, or help Speak English OnlyMother 9. JanaeMost of the time Ihave access, butevery once inawhile somethingcomes up andthen I feel lost anddisconnectedKey goals We mustWe must notBehaviours Find public access computersnearby on the rare occasions sheneeds one Write papers, do research Connect with friends via socialmedia Provide lightweight mobile site shecan load on her smartphone Provide walking or biking directions Provide information on whatsoftware is available at eachlocation Very technologically savvy Not familiar with common socialsupport and referral services like211 or 311 Under tremendous pressure withmultiple deadlines Limit usage to internet only Limit hours to 8-4 M-FOnlineStudent 10. HarrietI know a digitaldivide exists,Im just not surewhat I can doabout itpersonallyKey goals We mustWe must notBehaviours Understand the circumstances thatcontribute to the digital divide Feel empowered to do somethingand connected to those theyvehelped Donate time or hardware Provide information about the safetyand worthwhileness of donating Provide stories of those helped bydigital divide programs Be open convenient hours andwilling to recycle what we cant use Reads newspapers and blog postson the digital divide Is concerned about how her donatedtechnology might be used Expect her to be involved forextended periods of time Appear ungrateful or unsure of if wecan use her helpAttorney 11. ChoWe have theselaptops and freewi-fi and I wishmore peopleknew aboutthem, theyrerarely usedKey goals We mustWe must notBehaviours Publicize his businesses resources Feel like he is helping hiscommunity Find volunteers to help with training,troubleshooting, and maintenance Provide a very easy to fill out form Provide an easy way to search forpeople interested in volunteeringtheir time Talks with people in the communityevery day and knows how they feel Wants to contribute and help othersget a leg up Make the barrier to posting too high Make it hard to understand how theinformation will be accessed byothersBarista 12. Anne,LibrarianWe just renovated and I need to updateour listing to reflect our new resources 13. Kayla,Social WorkerMonica called this morning and said theshelter worker told her a rental unit isavailable but she has to apply today 14. Daniel,211 AgentArmando is looking for free wi-fi and heneeds it right away. He has his ownlaptop but might need help getting online 15. Rob,Community ActivistHeaded into the Phillips Neighborhoodtoday. Ill need flyers in Somali and Ishould include introductory classes 16. William,Bank TellerSeems like I never get more than anhour on the library computer when I goafter work. I wonder if theres somewhereelse with better availability 17. Arnold,RetireeSome of the guys at the VFW weretalking about this oral history projecttheyre doing, but I dont know how to usemy webcam or microphone 18. Esme,Job SeekerGetting to the Unemployment Officeeveryday is exhausting, I wish there wassome way to get my own laptop orsomeplace close by to just check email 19. Nimco,MotherIm sure that there are things I could domore easily with computer access, butusing government agencies is always socomplicated, and I doubt its really free 20. Janae,Online StudentMy car and laptop were stolen last night.I have two term papers due on Fridayand no idea where to find a computerwhere I can do research and write 21. Harriet,AttorneyWe upgrade our tablets and laptops athome about every two years and everythree years at work. Thats a lot of good,working hardware just going to waste 22. Cho,BaristaA few of our regulars have donatedlaptops in the last few months, butnobody knows that theyre here