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ASA APPLICATIONApplication can be downloaded from http://academicservices.berkeley.eduThank you for your interest in the Academic Services Assistant position for the 2008-2009 academic year. On the following pages, you will find detailed information about the application and selection process, as well as a detailed job description for the position. Please read through this packet carefully before completing your application.I NC L U D ED I N T H I S P A C K E T

Information about the application and selection process A detailed job description A three page application form A schedule grid, professional reference and worksite preference sheet which must be completed and

submitted with the applicationA P P L Y I NG FO R T HE P O S I T I O NTo be eligible for this position you must:

Be an enrolled UC Berkeley student Have a cumulative GPA of 2.3 or higher

Work-Study Students are encouraged to apply.Your complete application packet is due by

Monday , September 2nd, 2008 at 5:00pm

Submit applications on the third floor of the Residential and Student Services Building (RSSB), located at 2610 Channing Way, Berkeley, CA, 94720-2272.

Only complete application packets will be accepted and considered.

W HA T TO S U B M I T* WHEN YOU TURN IN THE PACKET, USE A PAPER CLIP–DO NOT STAPLE!*

A complete application packet includes:□ The Application Print clearly or type using the attached form.□ The Essay Please write one essay, no longer than two pages, answering the

question on the following page. Please submit 3 copies of your essay. Do not write your name and contact info on your essay, only write your initials and SID #.

□ The Resume Please submit 3 copies of your resume that contains the following information: educational information, work experience, leadership experience, computer skills, and other qualifications relevant to the Academic Services Assistant position. Do not write your name and contact info on your resume, only write your initials and SID #.

□ Professional Reference Please ask a current or former work supervisor to serve as a reference for you. The Professional Reference should NOT be a current member of the Academic Services Professional staff.

□ Transcript You must submit a transcript that bears your name. It may be an unofficial copy such as Bearfacts. If you are a first-semester Cal student you do not need to turn in a transcript. If you previously attended a college, university, or community college include a transcript from your previous institution. Please submit 3 copies.

□ Your Schedule Complete and submit the attached schedule by crossing off all hours when you are NOT available. We will use this schedule to determine interview times.

U N I V E R S I T Y O F C A L I F O R N I A , B E R K E L E Y

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APPLICATION INSTRUCTIONSRES U M E G U I D E L I NE S

Please submit 3 copies of your resume that contains the following information: educational information, work experience, leadership experience, computer skills, and other qualifications relevant to the Academic Services Assistant position. Do not write your name and contact info on your resume, only write your initials and SID #.

ES S A Y G U ID EL IN ESThe essay question provides you the opportunity to share with us important information about you that might not be evident from of the application. The Office of Student Development appreciates the contributions each staff member makes to our inclusive residential and academic communities. This question seeks to determine an applicant’s experience, achievements, interests, and potential to contribute to the diversity and vitality of these communities.

Please follow these guidelines: Type the answer to the question and attach to the application packet. You need to submit

3 copies of the essay. In the upper right-hand corner of each essay, please type your initials (not your full name)

and your SID #, and note the applicable position and the question you are answering. Limit your response to two (2) pages in length. Answer the question directly and use specific examples. All work must your own original writing Essay should be typed in 12 point Times New Roman font, with 1.5 line spacing

Essay Prompt: As an Academic Services Assistant, please describe how you would use your experience to meet the needs of a diverse student population and create a welcoming and inclusive environment. Discuss any skills, experiences, or interests that would enable you to make a distinctive contribution as an Academic Services Assistant.

Need Help with Your Application Essay? Please visit the Academic Services Writing Tutors in the residence halls during drop-in hours. They are ready to help you Sunday-Thursday, between 8:00-10:00pm.For complete schedule and locations please visit http://academicservices.berkeley.edu/tutoring/

EV A L UA T I O N G U I D E L I NE SThe resume and essays provide the selection committee with important insight into your qualifications for the Academic Services Assistant position. Your overall application will be scored according to the following criteria, so be sure to highlight these areas in your application.

1. Diversity and Inclusion: experience working in diverse environments with persons of different backgrounds, including ability, income, race/ethnicity, religion, and other identities

2. Administrative and Organizational Skills: time management, experience planning and implementing activities and programming, ability to balance multiple tasks

3. Interpersonal/Communication Skills: experience working in interpersonal and group situations, ability to give and receive constructive feedback, ability to articulate ideas clearly and effectively

4. Basic Technology skills: general knowledge of computers and software such as Microsoft word, Excel and internet browsers-willingness to learn additional technical skills and applications as needed


http://academicservices.berkeley.edu/tutoring/

5. Customer Service: experience providing customer service or interacting with others in a provider – customer relationship, ability to help connect students with campus resources

Q U E S T I O NS ?If you have questions about the Academic Services Assistant Position, please contact Annalyn Cruz at (510) 642-2907 or [email protected].

mailto:[email protected]


HIRING & TRAININGTHE S E LE C T I O N P RO C ES SFriday, August 1 Applications are available online at

http://academicservices.berkeley.edu and at the 3rd floor reception desk at RSSB

Monday, September 1 Applications are due on the ground floor of the Residential & Student Services Building (RSSB), located at 2610 Channing Way, by 5pm.

Monday, September 8 Interview Offer Letters will be sent out by e-mail. Tuesday, September 9 -Sunday, September 14

Individual interviews will be held.

Monday, September 15 Final decision Letters will be sent out by e-mail.

Wednesday, September 17

Accept / decline response due by 5pm. You must respond or you will be dropped from the process.


Staff Meeting, 6-7pm, In your Assigned Unit


Staff Training 7:30-9:30pm, Unit 2.

Saturday, September 20 Staff Training 10am-5pm, Unit 2. Wednesday, September 24

Staff Training 7:30-9:30pm, Unit 2.

THE I NT ERV I E WSuccessful applicants will be invited to an interview with members of the Academic Services staff. If you are a current or former employee of Academic Services you do not have to turn in your past evaluations with the application packet, however they may be taken into consideration during the selection process.

A C A D E M I C S E RV I C E S S TA F F TRA I N I NG EXE M P T I O N S T A T EM E NTAttending all training is mandatory. However, staff members who feel they must miss any training may submit petitions to Annalyn Cruz, via email ([email protected]), by 5pm Wednesday, September 17th, 2008. Candidates who do not petition for an exemption by September 17th and miss any of training will not be eligible to apply for Academic Services positions throughout the 2008-2009 academic year.


mailto:[email protected]


JOB DESCRIPTIONP O S I T I O N D ES C R I P T IO N

Academic Services Assistants (ASAs) work with a team of 10-12 fellow ASAs under the supervision of the Center Supervisor. During regularly scheduled shifts, Academic Services Assistants provide customer service support to residence hall students using the Academic Services Center. Academic Services Assistants help find answers to students’ questions, monitor access to the facility, complete administrative tasks, prepare advertising that promotes the Center, and lead both group and 1-on-1 tutorials on basic software applications.

Q U A L I F I C A T IO NS

Required: Strong working knowledge of word processing software and Eudora; familiarity with the Internet; minimum cumulative GPA of 2.3; aptitude for learning new software; aptitude for teaching or tutoring.

Preferred: Ability to communicate effectively, ability to maintain cooperative peer relationships, ability to work sensitively with students, teamwork oriented, dependable, attentive to detail, a strong focus on customer service, friendliness and approachability, and an ability to learn MS Word, Netscape, Photoshop, and Excel.

TE RM S O F EM P L O Y M E NT

The period of employment for this position commences Wednesday, September 17, 2008 and continues through the end of the 2008-2009 academic year.

Academic Services Assistants are paid a wage of $9.50 per hour. The position’s payroll classification title is Assistant I, with the working title of Academic

Services Assistant. Academic Services Assistants must be currently enrolled University of California students. Active participation in staff orientation and training is required at the beginning of each

semester. Failure to do so will result in termination of the position. During the academic year, Academic Services Assistants are expected to work scheduled

shifts, and attend staff meetings and training sessions. Meetings are held Wednesdays 6:00-7:00 pm.

Continued employment is contingent upon satisfactory job performance evaluation by the Center Supervisor with assistance from the Academic Program Coordinator.


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A. Provide assistance to Academic Services Center users during scheduled shift hours (shifts may fall on holidays or weekends, in the morning, afternoon, and evening):

1. Provide helpful and courteous assistance to Academic Services Center users and fellow staff

2. Assist Academic Services Center users in the operation of equipment, the use of software, and the use of the Internet

3. Create informational handouts on computer topics for resident use4. Refer users to computer related resources as necessary5. Maintain a working knowledge of the Academic Services Center resources

and functions including Peer Advising, Tutoring, Marketing, Resident Faculty, and Theme Programs

30%

B. Manage the operation of the Academic Services Center during its scheduled open hours:

1. Enforce all Academic Services Center policies and procedures2. Open and close the Academic Services Center according to operational

procedures3. Maintain security of the Academic Services Center and its equipment4. Control access to the Academic Services Center and track its use as

directed by the Center Supervisor5. Maintain waiting lists and follow waiting list policies according to operational

procedures6. Maintain a pleasant, clean, and quiet work environment for Academic

Services Center users according to procedures and supervisor expectations7. Maintain upkeep of computers by reporting all technical problems and

concerns to the Unit Supervisor8. Create accounts and register new users9. Submit staff duty logs to the Center Supervisor

15%

C. Complete administrative tasks delegated by the Center Supervisor. Tasks include, but are not limited to:

1. Creating publicity—flyers, banners, table tents, newsletters, etc2. Cleaning computers3. Maintaining bulletin boards4. Coordinating recycling pick-up5. Generating proposals and statistical reports6. Overseeing inventory and supplies

10%

D. Attend meetings and training sessions as required:

1. Attend weekly staff meetings and individual meetings with the Center Supervisor

2. Attend fall semester training and on-going training sessions as scheduled3. Participate in the training of other Academic Services Assistants as directed

by the Center Supervisor


5% E. Duties as assigned:1. Work in a safe and responsible manner while not putting self or others at

risk. This includes complying with applicable policies and regulations; using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions

DUTIES

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APPLICATION FORMFull Name: Current Positions Applying For: ____ SID #: Positions Previously Applied For: ____

If this is your first application for a position in Residential Living or Academic Sercvices, please completely fill out the biographical information sheet. If you have previously applied for any position through Residential Living or Academic Services, please only fill in the biographical information below which has changed since your last application and sign under the Statement of Truth and Consent section. Make sure to complete the other portions of the application fully. Even if you have submitted this form before, you need to turn in this signed sheet with your application.

Campus/Local Address: ________________________________________________________________________Street Address City State Zip

Permanent Address: ___________________________________________________________________________Street Address City State Zip

Campus/Local Phone: _____________________________ Permanent Phone: _____________________________

E-Mail Address: __________________________________ Cell Phone: __________________________________

Major(s): ____________________________________________ Minor(s):________________________________

Current Class Status (circle one): Freshman Sophomore Junior Senior Graduate/Law

Semesters Enrolled including current – (circle one): 1 2 3 4 5 6 7 8 9+

Cumulative GPA* – Latest Transcript Available: ______________ Are you a Transfer Student? Yes No*Note: Applicants must have the minimum cumulative G.P.A. to be eligible for a position. If you do not have the position’s required G.P.A., you will be automatically dropped from the process. No exceptions. Specific requirements can be found on the job descriptions for the positions you are interested in. Individuals without a UC Berkeley GPA should leave this space blank.

Are you eligible to work in the United States? Yes No If no, why not? _______________________Note: Proof of eligibility will be required prior to employment if position is offered. No exceptions.

Have you ever been convicted of a felony/misdemeanor? Yes No Note: A background check may be required for this position.

Personal Information

Academic Information

Employment Eligibility

B I O G R A P H I C A L I N F O R M A T I O N S H E E T

Have you ever been employed by Residential Student Services Programs (which includes Housing & Dining Services) before? (circle one): Yes NoIf yes, please list your current or previous positions:

Position Supervisor Dates Employed Reason for Leaving____________ __________________ ________________ ______________________________

____________ __________________ ________________ ______________________________

____________ __________________ ________________ ______________________________

____________ __________________ ________________ ______________________________

Have you ever been employed by any other department of UC Berkeley (circle one): Yes NoIf yes, please list your current or previous positions:

Position Department Dates Employed Reason for Leaving____________ __________________ ________________ ______________________________

____________ __________________ ________________ ______________________________

____________ __________________ ________________ ______________________________

____________ __________________ ________________ ______________________________

Do you have Work Study? Yes, I have $_______________ in Work Study funds. No.

Work Study is preferred for hourly paid positions, but not required.

I certify that I have carefully read the terms of employment included in this job application packet. I also certify that all statements on this application are true and complete to the best of my knowledge and belief. If employed, I understand that any falsification of this record may be considered cause for employment termination. Additionally, I give authorization to The Office of Student Development to access my academic records to ensure that I meet the minimum G.P.A. requirement for employment. I understand that, if selected, this access to my academic records will continue throughout my employment and that I may be placed on job probation and/or subject to dismissal if I fail to remain a full-time student in good standing with the University.

The University of California is an Equal Opportunity Employer.

Applicant’s Signature ________________________________________ Today’s Date ___________________

Statement of Truth and Consent

UC Employment Information

Work Study

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Are you planning on living in the residence halls next year? Yes NoIf yes, which one? (not required)

Please rate your interest in working at each of the Academic Services Centers in order of preference, from 1 to 5 (1= First Choice) in the box at the right. You may also enter a “U” for those locations that are “unacceptable” employment options for you. *While we will take your preference into consideration, we cannot guarantee that you will be placed at the unit of your choice.

P RO FE S S I O NA L RE FERE NC EName of Reference (preferably a former supervisor or someone who can attest to your ability to do the ASA job)

Relationship to you Phone Number Length of time you have known the reference E-mail Y O UR W E EK L Y S C H ED U L EPlease place an “X” in all the boxes when you are NOT available (you are in class, you are working, etc.). We will be using this schedule form to help in scheduling interviews.

Mondays Tuesdays Wednesdays

Thursdays Fridays

9–10 am10–11 am11 am –12 pm12–1pm1–2pm2–3pm3–4pm4–5pm5–6pm6–7pm7-8pm

____ UNIT 1____ UNIT 2____ UNIT 3____ FOOTHILL____ CLARK KERR


Supplementary Information PageInformation on this page will NOT be considered during the selection process (this page will be separated from the rest of your application after submission), but is important information for us to track that we are best serving all of our students.

SID: _________________________________

Date of Birth: ______________ Gender: ___________________

Check all that apply.

Ethnic Category

E – Mexican/Mexican-American/Chicano 5 – Latin-American/Latino W – Other Spanish/Spanish American (please

specify: _________________) 2 – Chinese/Chinese-American R – East Indian/Pakistani Z – Middle Eastern/Persian B – Japanese/Japanese-American L – Filipino/Pilipino/ Filipino/Pilipino American

D – Korean/Korean-American Y – Pacific Islander G – Vietnamese/Vietnamese-American X – Other Asian (please specify: _________________) A – Black/African-American (not of Hispanic origin) C – American Indian or Alaskan Native F – White/Caucasian (not of Hispanic origin) J – Not Listed (please specify: _________________) M – Decline to State

Please check all that apply. If there was another source of information that we didn’t list, please be as specific as possible in adding it.

A. Signs at the Dining Commons B. Residence Hall Bulletin Board C. On-Campus / Flyer D. Academic Services Website E. OSD Leadership Opportunities F. Academic Services Center G. Cal Jobs H. Information Session I. Peer Advising Table J. Mail-box Advertisement K. Hall Association Announcement L. Student Organization Announcement (group: _________________________)

M. Tabling on Sproul N. Recommendation of a Friend O. Recommendation of Staff/Faculty Member Name: ___________________

Position: _______________ P. Email from your RA Q. Academic Services Email R. Email from an Academic Department S. Facebook Advertisement T. Theme Program Presentation U. Classroom Announcement V. Greek or Coop Presentation

Z. Not Listed ____________________

How Did You Learn About This Position?

UNIV E RS IT Y OF CAL IFORNIA , BE RK E LE Y- A C A D EM I C S ERV IC ES A S S I S TA NT 2 0 0 8 - 2 0 0 9

ASA APPLICATION CHECKLIST□ Completed Application

□ 3 copies of your response to the essay prompt. Responses must be under 2 pages in length.

□ 3 copies of your resume. Do not write your name and contact information on your resume, instead label with your initials and your SID #

□ Professional Reference Contact Information

□ Transcript – this may be an unofficial copy such as Bearfacts as long as it shows your name

□ Your Schedule – complete the schedule included with the application by crossing off all hours when you are not available

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