completed os report
TRANSCRIPT
AN ORGANISATIONAL STUDY
OF
MIDDLE EAST SURVEY ENGINEERING, DUBAI
A Report Submitted in partial fulfillment of requirement for the award of
Degree of
Master of Business Administration
Of the
Mahatma Gandhi University, Kottayam, Kerala
Submitted by
Name: ANZY JALALUDEEN
Roll No: 21185
Under the guidance of
Prof. Balalkrishna Menon
D C School of management and technology
Vagamon, Kerala
2010-2012
DECLARATION
I declare that the project report entitled ―AN ORGANISATIONAL
STUDY ON MIDDLE EAST SURVEY ENGINEERING, DUBAI‖
submitted by me for the award of the degree of Master of Business
Administration of the M.G University Kottayam, Kerala is my own
work. The report has not been submitted for the award of any other degree
of this university or any other university.
ANZY JALALUDEEN
Place: Vagamon
Date: 29-07-2011
ACKNOWLEDGEMENT
First of all I would like to thank the Almighty God
without whose kindness we would never have had a successful completion of our project
work. During the period of my organizational study, several people have helped me in
several ways directly and indirectly to build up this work a reality to whom I should
express our boundless thanks and gratitude. I sincerely express my deep sense of
gratitude and profound thanks to my project guide Prof. Balakrishna Menon, Faculty,
MBA DCSMAT, Vagamon for his valuable guidance, whole-hearted co-operation and
suggestions throughout the completion of this project work. I with immense pleasure and
profound gratitude express my sincere thanks to Mr. Abdul Rahman Nasarudeen
General Manager and Mr. Ajimsha Basheer manager, Middle East Survey Engineering
for providing me the necessary information and formal sanction required for carrying out
the project study. It will be negligent if I do not acknowledge the contribution of the staff
in completing my project at their facility in Dubai. We also express my heartfelt
gratitude to all our friends and parents who helped and encouraged us to make this
endeavor a successful one.
TABLE OF CONTENTS
CHAPTER
TITLE
PAGE NO
1
INTRODUCTION
1
2
INDUSTRY PROFILE
9
3
COMPANY PROFILE
18
4
ORGANISATIONAL CHART
26
5
DEPARTMENTAL ANALYSIS
23
OPERATIONS DEPARTMENT
32
HUMAN RESOURCE DEPARTMENT
40
COMMERCIAL DEPARTMENT
48
ADMINISTRATION DEPARTMENT
58
QUALITY CONTROL & ASSURANCE
68
6
SWOT ANALYSIS
71
7
FINDINGS,SUGGESTIONS &
CONCLUSION
73
8
BIBLIOGRAPHY
77
EXECUTIVE SUMMARY
As a part of the course curriculum of full time MBA program under Mahatma Gandhi
University Kerala, students need to undertake one month organization study in a fairly
large organization. I am very much delighted to get a chance to associate myself with
MIDDLE EAST SURVEY ENGINEERING, DUBAI, one of the fastest growing Civil
Survey Company in Dubai.
The report begins with the importance and objectives of this study. The report gives a
brief description on history, present Global and Indian scenario, Government policies
and the predicted scenario of the industry. An account on the background, objectives,
mission and vision, structure, functional areas, products, markets and competition of the
company is also included in the report.
This report is an insight into the strategies and style of functioning adopted by Middle
East Survey Engineering, Dubai. A critical analysis on the strength, weakness,
opportunities and threats of the company and certain findings on this regard have also
been carefully incorporated in the report. Formulation of suggestions and
recommendations was done with due care, so that the findings made during the study
are addressed. The report ends with a conclusion on the study and prospective remedial
steps to be undertaken by the Company.
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CHAPTER-1
INTRODUCTION
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INTRODUCTION
Organization study deals with critical evaluation and analysis of all the aspects
of a particular firm. It gives a clear idea about the functions and practice of various
department heads and operational efficiency of the department as a whole. This
particular study gives a clear idea about the functions, practices and the delegation of
authority of Middle East Survey Engineering.
SCOPE OF THE STUDY
Work force constitutes a major factor in the proper functioning of an
organization. It is the proper satisfaction of the employees that facilities the fulfilling
of company‘s objectives. Any attempt to increase the productivity, efficiency of labor
can bear fruit only if the workers are given the right type of work environment and are
provided with these amenities of life which have direct bearing on his physical
efficiency.
In a broad sense the scope of this study is an attempt to know about the
organization as a whole and also about the functions and practices of the organization
and duties and responsibilities of different staffs. The study helps to understand the
nature, the working conditions, work environment and the issues that the company is
facing
TITLE OF THE STUDY
―An Organizational study at Middle East Survey Engineering, Dubai ―
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OBJECTIVES
The main objectives of the ORGANISATIONAL STUDY at ―MIDDLE EAST
SURVEY ENGINEERING‖ is
1. To study about the organization structure.
2. To understand the functions and processes of the departments.
3. To analyze the strengths, weaknesses, opportunities and threats of the
organization.
4. To understand the practical applications of the theory in an organizational
setting.
LIMITATIONS OF THE STUDY
1. Busy schedule of the personnel, like the department heads was a hindrance in
collecting the information.
2. Non- cooperation of some of the employees in the company.
3. The unavailability of the data which were kept confidential.
4. They don‘t have much written documents about the company.
5. The study relies largely on secondary data and hence the limitation.
METHOD OF DATA COLLECTION
This study is conducted with the help of Primary and Secondary data
I. PRIMARY DATA
Primary data are those collected by for the first time and thus are original in
character. They are collected for a particular purpose
METHODS FOR COLLECTING PRIMARY DATA
a) OBSERVATION METHOD
It is a systematic viewing of a specific phenomenon in the proper setting
for the specific purpose of gathering data for a particular study
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b) INTERVIEW METHOD
It is the direct method of collecting data. It is a verbal method of securing
data. For the purpose of this study direct interview of employees and workers are
done
II. s
SECONDARY DATA
Secondary data are those which have been collected by some other person for
his purpose and published. So researcher is said to use that type of data for this study.
Following are some of secondary source of data.
NEWS PAPERS & MAGAZINES
Audited reports, articles published in news paper and magazines related to Middle
East Survey Engineering.
WEBSITES
Websites of Middle East Survey Engineering, websites of some market survey
companies or share brocking firms sites and official sites of government helps
more to conduct this study.
CHAPTERIZATION
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The entire project report is divided into nine chapters, described below;
CHAPTER 1 – INTRODUCTION
This chapter is classified into five different parts they are objective of the study,
methodology, scope of the study, limitations and chapterization.
CHAPTER 2 – INDUSTRY PROFILE
This chapter includes the history of the industry, nature of the business and
current scenario.
CHAPTER 3 – COMPANY PROFILE
This chapter contains three main parts; they are history of the company, strategic
intent.
CHAPTER 4- ORGANISATION CHART
This chapter contains the Organization chat and its description.
CHAPTER 5 – DEPARTMENT PROFILE
All the departmental structure, its functions and authorities are explained in this
chapter. The diagrammatical representation of each department includes in this
chapter.
CHAPTER 6 – SWOT ANALYSIS
This chapter contains mainly four elements that are strengths, weakness,
opportunities and threats of the company.
CHAPTER 7 – FINDINGS, CONCLUSION AND SUGGESTIONS
The main three parts of this chapter are findings, suggestions and conclusion.
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CHAPTER 1-
INDUSTRY PROFILE
DUBAI CONSTRUCTION INDUSTRY
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Dubai has emerged as a global city and a business hub. Although Dubai's economy was
built on the oil industry, currently the emirate's model of business, similar to that of
Western countries, drives its economy, with the effect that its main revenues are now
from tourism, real estate, and financial services. Dubai has recently attracted world
attention through many innovative large construction projects and sports events. This
increased attention has highlighted labour rights and human rights issues concerning its
largely South Asian workforce. Dubai's property market experienced a major
deterioration in 2008 and 2009 as a result of the worldwide economic downturn
following the financial crisis of 2007–2010.
Tourism is an important part of the Dubai government's strategy to maintain the flow of
foreign cash into the emirate. Dubai's lure for tourists is based mainly on shopping, but
also on its possession of other ancient and modern attractions. As of 2007, Dubai was
the 8th most visited city of the world. Dubai is expected to accommodate over 15
million tourists by 2015. Dubai is the most populous emirate of the seven emirates of
United Arab Emirates. It is distinct from other members of the UAE in that a large part
of the emirate's revenues are from tourism.
Dubai has been called the "shopping capital of the Middle East". Dubai alone has more
than 70 shopping malls, including the world's 7th largest shopping mall, Dubai Mall.
The city draws large numbers of shopping tourists from countries within the region and
from as far as Eastern Europe, Africa and the Indian Subcontinent. While boutiques,
some electronics shops, department stores and supermarkets operate on a fixed-price
basis, most other outlets consider friendly negotiation a way of life.
Dubai is also known for its souk districts located on either side of the creek.
Traditionally, dhows from the Far East, China, Sri Lanka, and India would discharge
their cargo and the goods would be bargained over in the souks adjacent to the docks.
Many boutiques and jewellery stores are also found in the city. Dubai is known as "the
City of Gold" and Gold Souk in Deira houses nearly 250 gold retail shops. Dubai Duty
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Free at the Dubai International Airport offers merchandise catering to the multinational
passengers using the airport.
Dubai has a rich collection of buildings and structures of various architectural styles.
Many modern interpretations of Islamic architecture can be found here, due to a boom
in construction and architectural innovation in the Arab World in general, and in Dubai
in particular, supported not only by top Arab or international architectural and
engineering design firms design firms such as Al Hashemi and Aedas, but also by top
firms of New York and Chicago. As a result of this boom, modern Islamic – and world
– architecture has literally been taken to new levels in skyscraper building design and
technology. Dubai now boasts more completed or topped-out skyscrapers higher than
2/3 km, 1/3 km, or 1/4 km than any other city.
A $3.89 billion, Dubai Metro project is currently operational although partly under-
construction. The Red Line is operational and runs through the heart of the city. The
Metro system was partially opened on September 2009 and will be fully operational by
2011. UK-based international service company Serco Group is responsible for operating
the metro. Dubai Metro is also the world's second cheapest metro transportation system
after Tehran Metro in Iran. The metro comprises the Green Line from Al Rashidiya to
the main city center and the Red Line from the airport to Jebel Ali. A Blue and a Purple
Line have also been planned. The Dubai Metro (Green and Blue Lines) will have 70 km
(43.5 mi) of track and 43 stations, 37 above ground and ten underground. The Dubai
Metro is the first urban train network in the Arabian Peninsula.
The Palm Jumeirah Monorail is a monorail line on the Palm Jumeirah. The monorail
connects the Palm Jumeirah to the mainland, with a planned further extension to the
Red Line of the Dubai Metro. The line opened on 30 April 2009. Two trams systems are
expected to be built in Dubai by 2011. The first is the Downtown Burj Khalifa Tram
System and the second is the Al Sufouh Tram. The Downtown Burj Khalifa Tram
System is a 4.6 km (2.86 mi) tram service that is planned to service the area around the
Burj Khalifa, and the second tram will run 14.5 km (9 mi) along Al Sufouh Road from
Dubai Marina to the Burj Al Arab and the Mall of the Emirates.
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Dubai has announced it will complete a link of the UAE high speed rail system which
will eventually hook up with the whole GCC and then possibly Europe. The High Speed
Rail will serve passengers and cargo.
Construction Industry in Dubai, U.A.E
Construction industry in Dubai is the lifeblood of this state. Dubai cannot survive
without construction industry. Dubai is the place, which has the largest number of
construction projects in the world. Here is a review of major construction companies in
Dubai.
In the past decade the construction industry in Dubai has grown at an explosive rate.
Many new structures have been build including tourist attractions, hotels, shopping
malls, commercial business space, residential areas, and the world‘s tallest building.
Dubai has been focusing on aspects other than oil for its GDP and the construction
industry now accounts for 22.6% of its GDP.
Some major construction projects in Dubai:
The Palm Islands: Palm Jumeirah, the Palm Jebel Ali and the Palm Deira. Three
artificial palm tree shaped islands made of sand dredged from the Persian Gulf that are
the largest manmade islands. The first two are already under construction and all three
are expected to be finished in 10-15 years.
Madinat Al Arab – (Dubai Waterfront) A manmade island, still under construction, in
the shape of a crescent moon around the Palm Jebel Ali, that will like the palm islands
feature many hotels, residential areas, and recreation areas. In 2005, the first 33 million
square feet of the district sold out for $3.5 Billion, mostly bought by American
investors.
Hydropolis - A ten star hotel that will be underwater. It was originally scheduled to be
finished by 2006 but has been pushed back to 2009. Its features will be those of any
high class resort plus the bonus of being underwater. The price of the hotel will come in
at around $500,000,000.
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Burj Khalifa: A culmination point was reached in 2010 with the completion of the Burj
Khalifa (Khalifa Tower), now by far the world's tallest building at 828 m (2,716 feet).
The Burj Khalifa's design is derived from the patterning systems embodied in Islamic
architecture, with the triple-lobed footprint of the building based on an abstracted
version of the desert flower hymenocallis which is native to the Dubai region. The
completion of the Khalifa Tower, following the construction boom that began in the
1980s, accelerated in the 1990s, and took on a rapid pace of construction unparalled in
modern human history during the decade of the 2000s, leaving Dubai with the world's
tallest skyline as of January 4, 2010.
Construction Speed
The speed of construction in Dubai is very rapid compared to western countries. The
labor available is cheap because most of the laborers are from Asia and will accept
lower wages. Therefore the building companies can hire more laborers to do the work
faster to begin having occupants in the new facilities.
Major problems that arise for construction companies in Dubai, like many other
companies around the world, are delays. These are especially bad when there is a large
workforce at hand that can run out of things to build or have downtime. The
construction companies lose money when dates are extended and migrants who are
expecting to have a place to call home have to be displaced for the time of the delay.
Delays are never good for any construction job and are especially bad for Dubai
because it causes rental prices to go up. This potentially causes investors to turn away
and can possibly ruin Dubai‘s reputation and further repel international investors.
Surveying Engineering:
This industry comprises establishments primarily engaged in performing surveying and
mapping services of the surface of the earth, including the sea floor. These services may
include surveying and mapping of areas above or below the surface of the earth, such as
the creation of view easements or segregating rights in parcels of land by creating
underground utility easements. Surveying is one of the oldest activities of the civil
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engineer, and remains a primary component of civil engineering. It is also one field that
continues to undergo phenomenal changes due to technological developments in digital
imaging and satellite positioning. These modern surveying tools are not only
revolutionizing regular surveying engineering tasks but are also impacting a myriad of
applications in a variety of fields where near-real-time positioning is of great value.
Surveying and engineering are closely related professional activities. The area of
surveying and mapping is in many countries a discipline by itself, and taken in total, it
is almost as broad in scope as civil engineering. In the U.S., surveying engineering has
been historically allied to civil engineering. Engineering surveying is defined as those
activities involved in the planning and execution of surveys for the location, design,
construction, operation, and maintenance of civil and other engineered projects.
Such activities include the preparation of survey and related mapping specifications;
execution of photogrammetric and field surveys for the collection of required data,
including topographic and hydrographic data; calculation, reduction, and plotting of
survey data for use in engineering design; design and provision of horizontal and
vertical control survey networks; provision of line and grade and other layout work for
construction and mining activities; execution and certification of quality control
measurements during construction; monitoring of ground and structural stability,
including alignment observations, settlement levels, and related reports and
certifications; measurement of material and other quantities for inventory, economic
assessment, and cost accounting purposes; execution of as-built surveys and preparation
of related maps and plans and profiles upon completion of construction; and analysis of
errors and tolerances associated with the measurement, field layout, and mapping or
other plots of survey measurements required in support of engineering projects.
Engineering surveying may be regarded as a specialty within the broader professional
practice of engineering and, with the exception of boundary, right-of-way, or other
cadastral surveying, includes all surveying and mapping activities required to support
the sound conception, planning, design, construction, maintenance, and operation of
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engineered projects. Engineering surveying does not include surveys for the re
tracement of existing land ownership boundaries or the creation of new boundaries.
Modern surveying engineering encompasses several specialty areas, each of which
requires substantial knowledge and training in order to attain proper expertise. The most
primary area perhaps is plane surveying because it is so widely applied in engineering
and surveying practice. In plane surveying, we consider the fundamentals of measuring
distance, angle, direction, and elevation. These measured quantities are then used to
determine position, slope, area, and volume — the basic parameters of civil engineering
design and construction. Plane surveying is applied in civil engineering projects of
limited aerial extent, where the effects of the earth‘s curvature are negligible relative to
the positional accuracy required for the project.
Geodesy, or higher surveying, is an extensive discipline dealing with mathematical and
physical aspects of modeling the size and shape of the earth, and its gravity field. Since
the launch of earth-orbiting satellites, geodesy has become a truly three-dimensional
science. Terrestrial and space geodetic measurement techniques, and particularly the
relatively new technique of satellite surveying using the Global Positioning System
(GPS), are applied in geodetic surveying. GPS surveying has not only revolutionized
the art of navigation but has also brought about an efficient positioning technique for a
variety of users, prominent among them the engineering community. GPS has had a
profound impact on the fundamental problems of determining relative and absolute
positions on the earth, including improvements in speed, timeliness, and accuracy. It is
safe to say that any geometry-based data collection scheme profits to some degree from
the full constellation of 24 GPS satellites. In addition to the obvious applications in
geodesy, surveying, and photogrammetry, the use of GPS is applied in civil engineering
areas such as transportation (truck and emergency vehicle monitoring, intelligent
vehicle and highway systems, etc.) and structures (monitoring of deformation of
structures such as water dams). Even in other areas such as forestry and agriculture
(crop yield management) GPS provides the geometric backbone of modern (geographic)
information systems.
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Photogrammetry and remote sensing encompass all activities involved in deriving
qualitative and quantitative information about objects and environments from their
images. Such imagery may be acquired at close range, from aircraft, or from satellites.
In addition to large-, medium-, and small-scale mapping, many other applications such
as resource management and environmental assessment and monitoring rely on
imageries of various types. Close-range applications include such tasks as accident
reconstruction, mapping of complex piping systems, and shape determination for
parabolic antennas.
Large-scale mapping (including the capture of data on infrastructure) remains the
primary civil engineering application of photogrammetry. Recent evolution toward
working with digital imagery has brought about the increasing acceptance of the digital
orthophoto to augment or supplant the planimetric map. Digital image processing tools
offer the probability of great increases in mapping productivity through automation. For
small- and medium-scale mapping, the increasing availability of satellite image data
offers an alternative to chemical photography. Commercially available satellite data
with spatial resolutions of 0.6 to 3 meters, proposed for the near future, would have a
profound impact on all mapping activities within civil engineering. Inclusion of GPS in
photogrammetric and remote sensing acquisition platforms will lead to substantial
improvements in accuracy, timeliness, and economy.
For centuries, maps have provided layered information in graphical form and have been
used as legal documents and as tools to support decision making for applications such
as urban planning. Recently, geographic information systems (GIS) have broadened the
role played by all types of maps to encompass a total system of hardware, software, and
procedures designed to capture, manage, manipulate, and produce information in a
spatial context. GIS applications are broad indeed; they include land record
management, base mapping, infrastructure maintenance, facilities management, and
many others.
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A driving force behind the move toward integrating mapping and other spatially
oriented data has been the various utility industries and municipalities who need to plan
and manage their infrastructure facilities and property assets. This automated
mapping/facilities management, or AM/FM, concept is being used successfully today
by many cities, counties, and utility industries, which may have embarked on the
transition as much as 15 years ago. Successful practitioners of GIS can satisfy the needs
of a broad spectrum of users with a single system, minimizing the duplication of
resources required to support historically independent user groups.
All other components of surveying engineering contribute to the construction of a GIS.
The range of survey methods, from classical to modern geodesic and space-based
technologies, provides the required reference framework. Digital mapping provides an
efficient technology to populate the GIS with spatial information. Remote sensing
techniques applied to the earth and their environments provide the various thematic
layers of information.
Competitors of Middle East Survey Engineering Companies in Middle East:
Fugro MAPS Middle East:
Fugro MAPS is the leading provider of geospatial products and services in the Middle
East and Africa. Utilizing the latest state-of-the-art technologies in airborne and satellite
imaging, LiDAR, ground based collection systems and customized GIS software
solutions; Fugro MAPS serves all land-use and natural resource industries in the region.
With a multinational staff of 350 engineers and surveyors and over three decades of
operational experience, Fugro MAPS has executed over 1000 aerial survey and
mapping projects in 60 countries. Fugro MAPS is part of the Fugro worldwide
organization. A conglomerate of 14,000 employees spread over 60 countries in 270
offices. Clients include engineering and land-use firms, energy and utility providers,
municipalities, local and regional authorities, national governments and international
agencies and organizations.
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Capital Survey:
Capital Surveys was established in 1996 and now it is one of the leading organization in
the field of Land, Marine, GIS, Geophysical Surveys and as well as Geotechnical
Services with a fully developed Material Testing Laboratory services. Capital surveys
has been providing specialist land and engineering survey services to a wide range of
infrastructure, construction and development projects in United Arab Emirates and
abroad since last fourteen years.
The uniqueness of capital surveys is its personnel. The staff of capital surveys consists
of highly qualified and experienced man power to serve its client in an efficient and
professional way. Their operations are carried out through its various operating
sections. A supervisory staff specialist, with many years of experience in the relevant
discipline, heads each of the operating departments.
Capital surveys has the latest proven equipments to be used in the field and most cost
effective technologies in the office to provide their clients with the most cost effective
surveying and geotechnical services in the region.
Initially in 1996, it started work as an on Shore & off Shore Oil and Gas Field Services,
Engineering surveying Service organization, later they enhanced their expertise and
skills in the field of Geophysical & Geotechnical Investigation Work, and established
their own Soil Testing Laboratory. They have carried out many projects for our clients
in Northern Emirates, Oman, Iran and Tunis. Every project, regardless of the size,
accomplished with expertise, technology and equipment required to meet the client‘s
needs.
While providing surveying services, they have always maintained quality assurance,
Proficiency at the required standard of the clients. they have on roll most highly
qualified and experienced multinational manpower to serve the clients in an efficient
and professional ways in the field of surveying and drafting services. They are an
ENISO 14001-2004, EN ISO 9001 -2000, ISO 9002, and OHSAS 18001-1989 Certified
Organization and strictly follow these standards.
National Survey Engineering:
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NATIONAL SURVEY ENGINEERING LLC is a surveying firm established in April
2004 in Dubai and has been working with reputed Consultants, Architects, Contractors
and Site Investigation Companies. They provide complete solutions to meet the specific
needs of the customers, adding new dimensions to images and data to enable engineer,
geologists, and managers to access and process information more effectively. Their
successful history of project experience and extensive resources demonstrate their
capacity and commitment to provide data solutions for a diversity of challenges.
The construction industry around the world has taken a devastating blow over the last
year due to downed economies and declining numbers of new homebuyers. In the
United States alone, over 2 million construction workers lost their jobs, and the majority
of them still have not found work. While things may look grim for the construction
industry worldwide, Dubai may be a safe haven for those in the field.
For those not tied to their location and that are willing to consider relocation, Dubai is
has a tremendous amount of opportunity for skilled tradesmen and site management
personnel. According to a report released on July 21, 2010, the job outlook for the
construction industry is more than favorable. As it stands today, 90% of the workforce
in Dubai is expatriates, and of those 45% are employed in the construction sector.
The Dubai Chamber of Commerce and Industry (DCC) expect the construction sector to
boom next year. A large number of infrastructure and construction projects have already
been awarded this year, with twice as many to be awarded by the end of 2010. It is
estimated that over $714.8 billion worth of projects are at the design phase right now.
The majority of the new opportunities will be in infrastructure, versus previously when
real estate was the driving force in the construction market. This causes a tremendous
amount of need for skilled and unskilled labor to man these projects.
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CHAPTER-3
COMPANY PROFILE
MIDDLE EAST SURVEY ENGINEERING
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History:
Mr. Abdul Rahman Nasarudeen, the General Manager of Middle East Survey
Engineering, started his career working with major engineering consultants and
contractors in Middle East since 1992. In 2002, Middle East Survey Engineering had a
humble start in Dubai with about four employees and with the full support of Mr.
Mohsin Omar Al Attas, Director of Middle East Survey Engineering. During the next
few years the operation grew from a four man business taking up subcontracting works
from major consultants in UAE to one of the major civil - surveying firms in Middle
East with international contracts and consultants.
Middle East Survey Engineering always recognized workforce as its greatest strength.
With continuous increase in force every year, by 2004 it had workforce strength of 10
employees and it grew over 70 employees by 2007. They are established as the premier
engineering company in UAE, taking care of precise civil engineering surveying. Re in
forced by a team of seasoned top score professional surveyors, resourceful work force
and a collection of sophisticated survey instruments. Middle East Survey Engineering is
today a name with innovation and excellence in civil engineering surveying with over
100 employees and was involved in the execution of over 5000 prestigious projects
such as interchanges; building complexes, infra structure developments and world class
shopping complexes in UAE and Oman as consultant and contractor for surveying
services.
To achieve the quality results in surveys we are using most modern equipments viz.
Trimble5700 and 5800, R6 and R8 GPS Receivers, Trimble 5000 series & S6 Total
stations, Topcon Imaging Stations, Wild theodlites, Trimble digital levels Leica Auto
levels, etc. The internal quality system of the company ensures the clients with a highly
reliable and most accurate result with in the stipulated time.
One of the secrets of continuous growth of Middle East Survey Engineering is the
intensive investment quality control program, backed by well- qualified technicians and
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management staff. The company has also made use of most advanced technology and
up to date knowledge fully automated process have been put to use long time ago.
To stay in new economy one has to constantly reinvent, acquire new sets of skills and
trend new paths. At Middle East Survey Engineering, objectives are met by putting
people at premium. The organizational culture is build around this theme. This enables
them to empower the staff, nurture leadership qualities and build stronger relationship
with their customer. Special emphasis is given to HR management, training programs,
seminar, customer and dealer relationship management. These efforts instill a sense of
pride and passion for quality and brand among the workforce.
The management of Middle East Survey Engineering exercises rigid controls regarding
project budgets, schedules and design quality, while specific project planning and
implementation, upon approval by management, is accomplished and directed by
professional staffs. The project professional operates with maximum flexibility and
authority and with minimum constraints. They believe that this approach results in
well-conceived and efficiently executed projects, which, while tailored to our client's
needs, nevertheless satisfies the professional objectives.
STRATEGIC INTENT
VISION
―To enhance customer satisfaction and achieve exponential growth to leadership
through world class civil engineering services‖.
MISSION
1. Zero breakdowns
2. Zero maintenance
QUALITY POLICY
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Establish global presence in the survey industry by providing quality service and
customer satisfaction through companywide efforts in continual improvement of people,
systems, process and technology.
QUALITY GOAL
To be the leader in quality and value of production and services
QUALITY MANAGEMENT PROCESS
1. Focus on customers.
2. Establish vision, mission
3. Understand, standardize, stabilize, and maintenance process
4. Plan, do, check, act for continual improvement and innovation.
OPERATIONAL POLICY
1. Achieve process stability and reliability.
2. Control every process to decide target.
3. Improve process capability.
PRINCIPLES
1. Customer satisfaction- anticipates, understand and excel at meeting
customers‘ needs.
2. Continue; improve a current level of performance of process, products and
services.
3. Process emphasis- focus on process as the means to improve results.
MANAGEMENT LEADERSHIP
Creative and maintain a shared vision, consistency of purpose and supportive
environment that includes appropriate recognition and reinforcement.
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EMPOWERMENT
Create a culture where people have the knowledge, skill and authority for the events of
their actions and for their contribution to the success of the company.
STASTICAL METHODS
Understand the concept of variation. Apply appropriate statistical methods for continual
improvement and innovation.
EMPLOYEES DEVELOPMENT
Knowledge and support for lifelong learning and personal growth.
PARTNERSHIP
Build long- term relationship with customers and suppliers.
ASSESSMENT
Assess performance and benchmark against world‘s best.
QUALITY IMPROVEMENT METHODOLOGY
1. Problem description
2. Containment action
3. Define root cause
4. Verification of cause
5. Permanent Corrective Action
6. Implementation
7. Effectiveness
8. Standardization
These are explained in detail in the Quality Department.
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Survey Methodology
a. GPS Survey
The Global Positioning System (GPS) is a satellite-based positioning system made up
of a network of 24 satellites placed into orbit by the U.S. Department of Defense. GPS
satellites circle the earth twice a day in a very precise orbit and transmit signal
information to earth. GPS receivers take this information and use triangulation to
calculate the exact position of them. GPS receiver compares the time a signal was
transmitted by a satellite with the time it was received. The time difference tells the
GPS receiver how far away the satellite is. With the distance measurements from a few
more satellites, the receiver can determine its position with centimeter accuracy.
b. Total station survey
A total station is an optical instrument used in modern surveying. It is a combination of
an electronic theodolite (transit), an electronic distance meter (EDM) and software
running on an external computer known as data collector. A total station allows the
surveyor to store all information he needs to establish a setting out and can store all
information recorded from site as existing features, original ground levels, road edges,
etc.
Also the remote measurements are facilitated by the total station where a direct access
is not available. For example the height of street light poles, ground clearance of
overhead power lines, etc.
c. Theodolite survey
A theodolite is an instrument for measuring both horizontal and vertical angles, as used
in triangulation networks. It is the old, mechanical / manual version of total station.
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Theodolite survey widely using for single line executions like pipe lines, cable routes,
curb lines, road centre lines, etc. A modern theodolite consists of a movable telescope
mounted within two perpendicular axes—the horizontal or trunnion axis, and the vertical
axis. When the telescope is pointed at a desired object, the angle of each of these axes can
be measured with great precision, typically on the scale of arc seconds.
d. Dumpy levels survey
A dumpy level is an optical instrument used in surveying to transfer, measure, or set
horizontal levels with reference to the mean sea level or available approved datum
precisely. The instrument and staff are used to gather and/or transfer elevations (levels)
during site surveys. Measurement generally starts from a benchmark with known height
determined by a previous survey, or an arbitrary point with an assumed height.
Services
The company is committed to fulfill the requirements of clients to their satisfaction and
offers the following services as professionals to the construction industry.
Surveying and Leveling
All type of Topographic Surveys
Bathymetric Survey (Marine Survey)
Demarcation services
Building settlement monitoring
Setting out for all type of projects including roads, railways and multi-storied buildings
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Cross-section survey for roads
Gate level computation services.
Preparation of Drawings (As built, Profiles, shop drawing for services, cross sections
etc).
Contour Mapping.
Utility Surveys.
Quantity calculation for earth works & stock piles
Control point establishments
Supplying of qualified Surveyors (with or without instruments)
Survey contracting and consultancy for all kind of projects
Traffic Surveys
Real world 3d scanning
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CHAPTER-4
ORGANIZATION CHART
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The top most level of the organization is the Director, Mr. Mohsin Omar Al Attas. Under
the director the General Manager, Mr. Abdul Rahman Nasarudeen, controls the whole
departments. All the actions should be approved by the General Manager under the
consent of the director. The General Manger controls all the departments in the
organization. The functional departments in Middle East Survey Engineering are Human
Resource Department, Administration Department, Quality Control and Assurance
Department, Operations Department and Commercial Department.
The most important and functional department in the organization is the Operations
department. The main service of the organization is done in this department. Under this
department comes the Operations manager who is the head of this department. Then the
project managers who are responsible for each project they undertake and is directly
responsible to the Operations manager, and the project manager has is responsible for the
functioning of surveyors and draftsman. In the Human Resource Department the Human
Resource manager controls the human resource functions. Under the Administration
department come the accounts department and the logistics department. The accounts
department includes the accounts officers and the logistics department controls all the
transportation activities.
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Under the commercial department comes the Quantity surveyor, the marketing managers
and the sales and purchase managers. All the commercial activities are controlled by this
department. Quality Control and Assurance department is a separate and important
department of the organization. They have to control the quality of the service, and have
to report directly to the General Manager.
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CHAPTER-6
DEPARTMENTAL PROFILE
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FUNCTIONING DEPARTMENTS
1. OPERATIONS DEPARTMENT
2. HUMAN RESOURCE DEPARTMENT
3. COMMERCIAL DEPARTMENT
4. SALES & MARKETING DEPARTMENT
5. PURCHASE DEPARTMENT
6. ADMINISTRATION DEPARTMENT
7. FINANCE & ACCOUNTS DEPARTMENT
8. LOGISTICS DEPARTMENT
9. QUALITY DEPARTMENT
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OPERATIONS DEPARTMENT
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7.1 STRUCTURE OF OPERATIONS DEPARTMENT
Project Managers
Operations Manager
Chief Surveyors Draughtsman
Senior Surveyors
Surveyors Asst. Surveyors Chainmen
Operations
Department
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Technology
The most advanced Survey technologies are used.
Machines and equipment used
G.P.S. with 1cm Accuracy
Robotic Total Stations
Total Stations
Stationary Scanners
Digital Levels
Dumpy levels
Dual Frequency Echo sounder
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7.2 OPERATION PROCESS FLOW CHART
Enquiry by the clients
Commercial department (estimation)
Quotation quoting by the company
Approval (after negotiation)
Drawings issue by the clients (designs)
Shop drawings creation
Shop drawing submission to the client
Shop drawing approval
Quality Assurance and Quality Control department
Controlled shop drawing submission to the Project manager
Chief surveyors
Execution of the project
As built creation
Report (data collection)
Drawings preparation by draughtsman
Verified by Project Manager and then to Quality Assurance and Quality Control head Not approved
(correction)
If approved by QA&QC drawings send to the clients
Wait for client‘s feedback or approval not approved (correction)
If approved, then estimation of the work done
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Invoicing by the commercial department
Operations Manager:
The role of the Operations Manager is to ensure that:
All the projects are planned, executed, and finalize projects are submitted by the
project managers as per the strict deadlines and within budget.
This includes acquiring resources and coordinating the efforts of project managers
and team members and third-party contractors or consultants in order to deliver
projects according to plan.
The Operations manager will also define the project‘s objectives and oversee
quality control throughout its life cycle.
Conduct project post mortems and create a recommendations report in order to
identify successful and unsuccessful project elements.
Develop best practices and tools for project execution and management.
Effectively communicates relevant project information to superiors.
Delivers engaging, informative, well-organized presentations.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Direct and manage project development from beginning to end.
Where required, negotiate with other department managers for the acquisition of
required personnel from within the company.
Determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle.
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Project Manager:
Project Site Manager will manage all activities on site related to:
Civil survey works, communications and security hardware and software.
Managing and supervising the complete range of activities right from
conceptualization, costing, budgeting, site survey, testing and maintenance of
equipment.
Ensure quality/quantity and timely delivery of all materials required at the site.
Manage sub-contractors, coordinate and balance the sub-contractors manpower
and equipment as per the work plan.
Responsible for QA at the sites in his area
Work with the end-user and the customer.
Follow the time schedule of the works
Study production schedules and estimates for worker hour requirements for
completion of job assignment.
Analysis and resolving work problems at the site and supervision in solving work
problems.
Responsible for the logistics at site, coordination and balancing the equipment
per the time schedule.
Prepare daily PTW for site activities. Build a time schedule for the site
infrastructure
Facilitates team and client meetings effectively.
Holds regular status meetings with project team.
Keeps project team well informed of changes within the organization and general
corporate news.
Define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders.
Develop full-scale project plans and associated communications documents.
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Effectively communicate project expectations to team members and stakeholders
in a timely and clear fashion.
Liaise with project stakeholders on an ongoing basis.
Estimate the resources and participants needed to achieve project goals.
Draft and submit budget proposals, and recommend subsequent budget changes
where necessary.
Set and continually manage project expectations with team members and other
stakeholders.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the project team.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Develop and deliver progress reports, proposals, requirements documentation, and
presentations.
Determine the frequency and content of status reports from the project team,
analyze results, and troubleshoot problem areas.
Proactively manage changes in project scope, identify potential crises, and devise
contingency plans.
Define project success criteria and disseminate them to involved parties
throughout project life cycle.
Coach, mentor, motivate and supervise project team members and contractors,
and influence them to take positive action and accountability for their assigned
work.
Build, develop, and grow any business relationships vital to the success of the
project.
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Surveyor:
Conduct all land survey works of the project with Total Station/GPS or both
Setting out in Residential Multistory Buildings, Recording Existing features from
site to prepare Topographic Maps
Draughtsman:
The main responsibilities will include preparation of technical drawings, Oversee
indexing and detailing of reinforced structures from verbal descriptions and rough
sketches.
Responsible for preparing approval drawings, proposal drawings, drafting, Shop
Drawings using AutoCAD latest version or Micro station
In Middle East Survey Engineering, the commercial and operations department are
interlinked. The estimation is conducted by the Quantity Surveyor and if it is accepted by
the commercial department then the work is handed over to the operations department,
which as a whole is under the control of the General Manager of the company.
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HUMAN RESOURCE DEPARTMENT
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7.3 STRUCTURE OF HUMAN RESOURCE DEPARTMENT
GENERAL MANAGER HR
DEPUTY GENERAL
MANAGER HR
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Personnel management is that part of management function which is primarily
concerned with the human problems in industries. In order to solve these problems
personnel management is assigned a very important role to play labour, being an
important factor of production needs motivation and power guidance from the side of
management to get the desired result.
DUTIES, RESPONSIBILITIES AND INSTRUCTIONS
1. To find suitable solution for all confusion.
2. In charge of continuous improvement
- Organizational change, Organizational development, Action plans.
3. Acquisition of human resource
4. Determination of the kind or quality of personal, Job analysis, Job description, Job
specification, Man power planning, Recruitment, Selection and Induction.
5. Post appraisal interview.
6. Evaluation of performance appraisal system.
7. Potential appraisal and promotion.
8. Training and development.
9. Preparation of assessment report of employees.
10. Impact training as per schedule.
11. Handling the disciplinary cases.
12. Welfare of employees.
13. Implementation of various improvement activities in the interest of the company.
14. To maintain discipline amongst the employees.
15. To find suitable solution for all confusion.
16. Evaluation of performance appraisal system.
17. Potential appraisal and promotion.
Employee welfare
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Middle East Survey Engineering providing many facilities for their employees.
(a)Economical status
Ensures that every employee in the company receives their salary and gratuity
(b)Health and Safety
Middle East Survey Engineering has developed a Safety System, to the importance of
planning health and safety into projects to satisfy the needs of clients and to improve the
management system of the company
The company will actively seek the support of all operatives engaged on a project to
look after the health and safety of themselves and their colleagues by working within
the spirit of this safety plan
The company requires employees at all levels shall support and strictly implement the
safety end environment program to achieve the target "ZERO ACCIDENT WORKING
ENVIRONMENT" during all operations.
Health plan
a. First - Aid
Responsibility:
A full first aid box shall be maintained and placed in the site offices and on all survey
vehicles.
All first aid cases shall be recorded in a first aid treatment log
All Senior surveyors are trained in providing first aid.
b. Medical Facility
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Minor injuries which cannot be treated by the First Aider will be immediately referred
to nearest hospital. In the event of a more serious injury, adequate facility will be made
available to call a physician or ambulance or contact any other agency or to transport
the injured person from the workplace to nearest health Centre
Safety plan
a. Safety Induction
All employees shall attend safety induction training program before starting work on
any project according to the project requirement.
b. Basic Fire Extinguisher Training
Basic fire fighting training shall be given to the Survey crew to ensure that sufficient
trained personnel are available in the event of a breaking out of fire at working place.
c. Accident / Incident Reporting
Each event which results an occupational injury or illness shall be reported and
investigated in accordance with the company procedures prepared.
The learning value of the accident investigation report will be Implemented and
cascaded to all employees
d. Personnel Protective Equipment (PPE)
The company provides all its employees working at site with the survey personal
protective equipment required for different operations. Project personnel are required to
wear PPE‘s supplied while at work. Any defaulter shall be penalized for not wearing
PPE by Safety Default Notice
HARD HAT, SAFETY FOOTWEAR AND COVERALLS are mandatory for all
workforces.
Employees shall be provided with eye protections, Hearing protection Hand protection
and fall protection equipment etc., as required depending on site conditions.
Drinking water: Effective arrangement of drinking water at suitable points conveniently
suited for all workers.
Latrines and Urinal: Company provides latrine and urinal facilities.
(c)Accommodation
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Company accommodation is provided to all the employees working in
Middle East Survey Engineering.
Function of HR manager
1. Note the leave of employees
2. To check the feedback of the decision taken by the operations manager.
3. To check the manpower is allocated and watching the feedback.
4. To verify these complaints and take initiative action.
5. Should watch the activities and give necessary instructions.
STANDING ORDERS OF MIDDLE EAST SURVEY ENGINEERING
In Middle East Survey Engineering workmen shall be classified as permanent
and probationers. Immediately on recruitment, the name of the workmen and the grade
or category to which he belongs shall be entered in the muster roll. Every workman
appointed in the company shall be on probation for a period of six months. Every
workman shall on being admitted to the service, sign the ‗form‘ with the regular to
conditions of services signifying his consent to comply with the standing orders for the
company. The periods and hours of work for all classes of workman shall be posted
upon a notice board at the main office.
Attendance
The workman shall be at work in the site at the time fixed and notified.
However, a workman in a relay shift shall normally not leave his post until he is relived
by his successor or otherwise instructed by Head of section or any other superior officer
empowered to instruct. Any workman who is more than half hour late shall be liable to
be treated as absent for half a day. All workmen will be entitled to national and festivals
holidays as per the Government rules. However, the management reserves the right to
detail any workmen to work on a holiday other than national holidays. And all
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employees are given one month leave in a year with leave salary and ticket charges if
they are travelling.
Promotion
No workman shall be entitled to be promoted as of right. All promotions shall be
on the basis of merit and suitability in the discretion of the management. No strike of
any kind shall be staged by the workman as per the UAE government rules.
A workman found guilty of misconduct shall be imposed any one or more of the
following punishments, warning, censure, and suspension for a specified period.
Demotion to a lower post, imposition of fine, reduction in pay, discharge from service,
dismissal from service.
Secrecy
All process, plans, photographs, designs or drawing pertaining to the company
whether prepared by the workman or otherwise are secret documents which no persons
shall publish or causes to be published. No workman shall disclose any secret or secret
information regarding the company‘s activities to any person except when it is
necessary to do so during the performance of his duties.
Fines
The Management may in its discretion impose fines on workman if they do not
work in accordance with the company rules and regulations.
Certificate of Termination
Every permanent and probationary workman shall be entitled to a service
certificate at one time of his dismissal or discharge from service.
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Resignation
A workman accept one who is under obligation to serve the company for a
limited or unlimited contract minimum, who wishes to resign and leave the company‘s
services must give the company the same notice as the company is required to give him,
before one month to the date of resignation as per UAE labor law. The employer may
deduct any amount owed to him by the employee such as outstanding loans from the
employees‘ end of the service gratuity. If there is dispute over the payment of gratuity
payable, matter should be referred to the Ministry of Labor. Employee may be deprived
of the end of the service gratuity for reasons stated in the Articles 120 and 121 of the
Law.
The Human Resource department is the strongest department of Middle East
Survey Engineering, which has several sub section, and their functioning are mentioned
above. It has a well established industrial relation and this department gives more
importance to the welfare and the safety of the employees. Also the time management
of Middle East Survey Engineering is very good. All these section are under the direct
control of HR manager.
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COMMERCIAL DEPARTMENT
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STRUCTURE OF COMMERCIAL DEPARTMENT:
Purchase & Sales
Manager
Marketing
Manager
Draughtsman
Commercial
Department
Quantity
Surveyor
Marketing
Department
Purchase& Sales
Department
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7.4 STRUCTURE OF SALES AND MARKETING
DEPARTMENT
FIG-6.
MARKETING & SALES
DEPARTMENT
MARKETING MANAGER
MARKETING EXECUTIVES
TELEMARKETING
EXECUTIVES
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MARKETING
To identify opportunities, preparation of marketing strategies and plans for guiding
programs towards building up the new opportunities in the market.
Responsible for
To relay on market research.
To identify understand segment.
To spend time in plan.
To think long term and short term strategies.
Aim to produce profits and gain market share.
Pre occupied with the planning the right products and marketing strategies to meet
the customer long seen needs.
To recommend solution for improving sales, understand the problem, monitoring
competitors activities and to determine customer satisfaction.
To use the telemarketing executives and sales coordinators for getting orders and
inform the bill amount for the purpose of cash discount.
To allocate marketing effort in relation to long seen profit potential of the targeted
segment to develop winning offers for each marketing segments.
In charge of getting customers and collection and allow provision for credit to
trusted customers.
Advertisement, promotional materials, exhibitions etc.
Risk assessment and proper selection of customer site based on Safety norms.
Identify upcoming projects and develop new client base.
Networking in construction/infrastructure industry to generate the new business.
Achieve profit in line with generating Volume and maintaining Average selling
Price (ASP).
Outstanding payments collections from customers in time.
Order generation for new survey works.
Customer relations and resolving customer queries in time
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In Middle East Survey Engineering, they are following specified process for the
marketing of their company. They encourage promotional activities through
advertisements, and have active participation in exhibitions. In the national market
Middle East Survey Engineering has large market share, and this is availed only
because of the company‘s goodwill that make through the last many years.
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PURCHASE DEPARTMENT
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7.7 STRUCTURE OF PURCHASE DEPARTMENT
PURCHACER
STORE KEEPER
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Store keeper
Working time 8 am to 5 pm.
The prime duty is to maintain an up to date records of materials and tools.
To ensure proper records of issue of tools and materials after getting due demand
for concept individuals demand forms.
To ensure tool loan cards prepared and signature obtained from concern
individuals.
All items including (stationery purchased after approval from management is to
checked) physical, quality and quantity is assured and the same is reported to the
concerned head. The bills for such purchase to be verified and attested and
obtained signature from the concerned head. The same is pass through deports for
further action.
To obtain section for purchase of items and record each purchase after due
approval of management.
Ensure in wards and out wards of materials, tools especially for tool room with
the help of the computer.
Also ensure proper handling of records for each project separately at record room.
He/ she are in charge of filing system.
In Middle East Survey Engineering, Purchase department consist of instrument
and equipment purchase and storage. Each store has its own executives for fulfilling
the functions.
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Quantity Surveyor:
Responsible for providing accurate Civil cost estimates and quotations.
Providing post contract award Civil works cost reports and forecasts.
Review in detail tender documentation conditions, scope of work and
specifications.
Provide appropriate bills of quantities.
Provide financial and commercial tender risk assessments.
Participate in subcontract negotiations and prepare subcontract documentation.
Review layout and building arrangement drawings.
Provide price schedule breakdown and invoicing procedure.
Review main contract and subcontract conditions.
Identify potential variations and claims.
Identify the requirement for additional tendering and post contract award support
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ADMINISTRATION
DEPARTMENT
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7.5 STRUCTURE OF ADMINISTRATION
DEPARTMENT
Administration
Department
Finance
Department
Logistics Receptionist
A/CS Officer
Assistant Cost Account
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Administration
Ensuring punctuality and discipline amongst the office staff.
To look after all matters of the company related with the government
departments.
To deal with all correspondence and settlement of company with all government
departments. Preparation of all relevant return and notification as per schedule.
To make visit to all government departments as and when detailed by the
management and to render feedback on various visits or settlements.
To give timely advise and guidelines to other staff regarding departmental
settlement of the company.
In Middle East Survey Engineering, the main responsibility of the administrative
manager is to ensure punctual and discipline among the office staff. It is the duty of the
administrative manager to give timely advice and guidelines to the staff regarding
departmental settlement of the company.
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FINANCE & ACCOUNTS
DEPARTMENT
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7.6 STRUCTURE OF FINANCE DEPARTMENT
FINANCE DEPARTMENT
ACCOUNTS OFFICER
ASSISSTANTS COST ACCOUNTS
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Accounts/ finance department
Calculation of monthly salary of office staff. Until otherwise notified all
employees shall be paid on the 10th
of every month through WPS (Wages
Protection Scheme).
Calculation of over time of employees. The salary slip and computer print of
salary must be collected back from the concerned supervisors with workers
individual signature.
Sending of cheques received from parties to bank.
Accounting of dishonored cheques.
Preparation of slips for all bank transactions.
Preparation of bank reconciliation.
Trial balance tally is to be ascertained and when call for.
Inform the management all due payment in advance and ensure payment of
creditors on due date as per the instruction before issuance of cheques of any
nature, the accounted should ensure that the efficient fund balance is available. No
cheque is to be issued without having sufficient fund.
Finalization of accounts
(a) Miscellaneous accounts are to be adjusted.
(b) Nullification of all balances
Submission of returns- ensure that monthly, quarterly, half yearly and annual
returns are submit on due date.
Besides duties he/ she is to assist administration in correspondence and other
works related and labor welfare fund and industries departments in consultation and
approval of manager administration.
Responsible for maintenance or registers, ledgers, computer printouts and all files.
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Cost accounts
Responsible for total cost management of the organization to calculate the
expenditure incurred by sales representatives on ALC of sales promotion and to
identify thrust areas, if any.
To check cash credit bills of the day corresponding to cash receipts of each party.
For all partial payments of cash credit bills, debit note to be prepared.
To proper budgeting for all activities of the organization.
Preparation of balance sheet of all units‘ monthly and comparative study of
accounts and to assist in the finalization of accounts.
Accounts- data entry
Responsible for data entries of all units.
Responsible for maintenance of all vouchers, unit wise to sent cheques on daily
base to bank.
Understands basic revenue models, P/L, and cost-to-completion projections and
makes decisions accordingly.
Understands our pricing model and billing procedures.
Accurately forecasts revenue, profitability, margins, bill rates and utilization.
Assures project legal documents are completed and signed.
In Middle East Survey Engineering, Finance Department prepares accounts and
audits them to make it up to date. This department makes necessary arrangements for the
working capital requirement.
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LOGISTICS
DEPARTMENT
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7.8 STRUCTURE OF LOGISTICS DEPARTMENT
Logistics department
Loading
Supervisor
Dispatch
Supervisor
Drivers Drivers
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The main aim of logistics department is to make task simple and easy. The
purpose of this is to make sure that the workers and the equipments that are necessary for
a work reaches the site at the correct time. It is also responsible for the delivery of the
final drawing to the clients or customers at the correct time. Loading supervisor and the
driver should be able to handle quite easily and without time wastage and to avoid
confusions when workmen and equipments have to be allocated to different work sites.
Functions:
1. The employees should be picked up from their respective accommodation and
reach the office by 8 am.
2. The necessary workmen and the equipments required for their work in the site
which is listed should be checked and ticked by the supervisors before taken to
the worksite.
3. Taking the employees and equipment to the worksite and back.
4. Rechecking the equipments before handing over to the stores department.
5. The dispatching supervisors are responsible for taking the drawing to the
customers as hard copy and soft copy.
Dispatching:
In Middle East Survey Engineering, logistics department is there to make task
simple and easy. The purpose is to make sure that the final drawing reaches the right
clients.
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QUALITY DEPARTMENT
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QUALITY CONTROL DEPARTMENT
It is one of the most important departments which maintain the product quality.
This department is headed by a Quality Controller. The quality control department checks
the quality of the equipments as well as the drawings prepared. If the equipments used is
not of the standard quality the equipment will be rejected and will send back to the
suppliers. If the equipments are of good quality the equipments are used in the operations
department. After starting the survey there are many steps to check the accuracy of the
survey. If the survey done is not accurate the reason for the errors will be identified and
proper corrections will be made and the work will be continued until the drawings made
are accurate and as per standard.
QUALITY MANAGEMENT
Middle East Survey Engineering is committed to supply the very best quality
drawings to meet the customer‘s need and expectations by continuous quality up
gradation as per ISO norms and specifications. Superior quality is the main reason behind
their dignified position in the same sphere of business. For their excellent quality
management, they have credited with ISO 9001:2008 certifications. Company‘s quest for
excellence and efforts towards achieving quality has enabled them to gain a substantial
market share within a short span of time.
This ISO 9001-2008 certified company follow the Total Quality Management in
Land and Bathymetric Survey contracting and consultancy. They abide by stringent
quality control measures at all stages of survey. It has been always ensured by the
company that their customers get superior quality drawings. These quality control
specifications are followed tooth-to-nail from equipments to delivery of drawings. They
use the finest quality equipments which is purchased from reputed names in the market.
Afterwards, they check all these equipments and the workers for their exactness
and utility. Every stage is thoroughly monitored by highly qualified experts, ensuring
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flawless operation at every stage. The company guarantees customer satisfaction through
on time delivers of accurate drawings as per customer‘s requirement.
QUALITY POLICY AND OBJECTIVES
The company‘s Quality Policy and Objectives are given below:
(1) Quality Policy
Middle East Survey Engineering is committed to fulfill the requirements of the clients by
maintaining the effectiveness of quality management system to the full satisfaction of
them.
Prime features of their quality policy are:
Develop a better image in the market by possessing systematic practices.
Satisfying the customized needs of the clients by fulfilling their commitments
in terms of prompt delivery and quality.
Work as a team to achieve effective implementation of the standards and
requirement of construction industries.
Train staff and impart knowledge on latest developments in construction field.
Comply with applicable statutory and regulatory requirements.
Continually improve the Quality Management System by establishing &n
reviewing quality objectives.
(2) Quality Objective
Consistent and concerted efforts on process improvement.
Right quality control procedures to ensure flawless operation.
Total involvement of the entire workforce on quality improvement.
Strict adherence to documented quality system.
(The company has a documented system procedure to carry out each and every
activity from order processing to order execution. Since all these activities are being
carried out and monitored as per the international standards prescribed by the ISO 9001
system standard, quality is full assured in every activity.)
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PRODUCT QUALITY
The company has a dedicated Quality Control Department under the supervision
of a Quality Controller provided with the various types of tools and equipments.
Company‘s teams of quality controllers make sure that each of the survey conducted is as
per the various national and international quality standards
There are documented procedures to check the accuracy of the work done at each
stage. The Quality Assurance and Quality Control Department is in charge of checking
each stage of the process of survey. The Quality Control head compares the Shop
drawing which is approved by the clients with the final drawing provided by the project
manager for accuracy. Any correction to be made should be done only under the consent
of Quality control head. Periodic checking will be conducted by the Quality Control
department ensure accuracy of all works. Also equipment calibration is done every six
months to ensure the accuracy of the equipments. All the records connected with the shop
drawing, final drawing, redrawing etc will be maintained with the department for future
references.
OTHER FUNCTION
1. Responsible and authorized for the quality of all equipments and drawings.
2. Formulating and updating specification for the equipments and final drawings
based on National and International standards.
3. Responsible and authorized for the quality products to the customers and to attend
customer complaint from respective quality if any.
4. Working with the management team for necessary administrative matters
interacting with the operations, marketing, materials and technical service
department for corrective and preventive actions required.
5. Responsible and authorized for research and development activities.
6. Internal quality audit.
7. Process audit and final product inspection.
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CHAPTER-6
SWOT ANALYSIS
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WEAKNESSES
1. Less promotion activities.
2. Lack of international marketing.
STRENGTHS
1. The Quality of the Products is their
greatest strength.
2. Strong support from top
management.
3. Highly professional management.
4. Good employee relationship.
5. A well- motivated work force.
6. A solid base of satisfied
customers.
OPPORTUNITIES
1. Company is in lucrative area
where there is a lot of scope for
development and growth.
2. Due to the large scale of
construction projects, there is high
demand for the company‘s service in near
future.
3. Survey is considered to be very
essential prior to any construction
activity. Hence there are always
possibilities for stable demand.
4. Company always has the option of
expanding the market throughout GCC.
THREATS
1. Competition: The Company is
facing severe competition from
local as well as international
competitors.
2. Increasing maintenance cost of
equipments.
3. Price war between existing
surviving companies.
4. Climatic conditions are an
obstacle for the timely completion
of the project.
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CHAPTER-7
FINDINGS, SUGGESTIONS
AND CONCLUSION
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FINDINGS
The organization study is based upon the information imparted by the
respected personnel of the organization. Interaction with workers,
information from journals, magazines, news papers and annual report also
helped to discover newer areas in the functioning of the organization.
1. Middle East Survey Engineering deliver quality product at right time.
2. Skilled, trained co-operative and experienced manpower.
3. Employees are satisfied with job and salary.
4. Middle East Survey Engineering facing high competition from similar
business concerns in the market.
5. Good co-ordination between the different departments of the
organization.
6. Good industrial relation.
7. Customers are very much satisfied with the quality and delivery of the
product.
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SUGGESTIONS
1. Effective training programs to the employees for increasing the
production.
2. Give timely rest to the workers in order to produce consistent
performance.
3. The cost reduction steps taken by the management were fine, but need
improvement.
4. Maintain better ties with the clients.
5. Company should adopt advertising and increase the promotional
strategies for increasing the sales.
6. Company should have to utilize their manpower capacity fully.
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CONCLUSION
Middle East Survey Engineering is one of the best survey companies
in Dubai, offering high quality survey. Its ardent and sincere passion,
multifarious facilities, monumental growth, marvelous operation and
variegated facilities are the hall marks of the company. The standard quality
of their survey is their greatest strength.
The study helped me to understand that the company is facing severe
competition and it affects the profitability of the company. I was also able to
understand some of the drawbacks and problems of the Middle East Survey
Engineering such as absence of efficient Marketing department and
absenteeism. I hope that if the unit is managed to overcome these drawbacks
and problems, it can increase its efficiency.
Being a student of MBA the organization study, which I have done in
Middle East Survey Engineering, has benefited me with so much of
confidence and awareness, so as to be capable of orienting myself to work in
a firm. The various exposures I have got from the firm have been a turning
point in my academic curriculum. This study has improved my practical
knowledge hand in hand with that of theoretical knowledge.
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BIBLIOGRAPHY
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Books:
1. CHHABRA .T.N “Principles & Practice of Management” Dhanpat Rai & Co (9
th
Reprint Edition 2009).
2. POTTI .L .R “Research Methodology” Yamuna Publications(2009 Reprint Edition)
3. CHHABRA .T.N “Human Resource Management” Dhanpat Rai & Co 5th
(Revised)
(2010 Reprint Edition)
4. Ramaswamy.V.S & Namakumari.S “Marketing Management” Macmillan Publishers
India Ltd 4th
Edition 2009
5. KOTHARI.C.R “Research Methodology” New Age International Publishers Reprint
Edition 2010
6. PANDEY.I.M “Financial Management” Vikas Publishing House Pvt Ltd Reprint
Edition 2009
7. SONTAKKI.C.N “Marketing Management” Kalyani Publishers Reprint Edition 2009
Website:
1. www.middleeastsurveyengineering.com
2. www. Google.com
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