7/30/2019 Competency and Behavior

1/8

7/30/2019 Competency and Behavior

2/8

Individual Skills

Communication / (oral, written, listening ) Express ideas and facts in a succint, organized manner Makes clear and convincing oral presentation Considers and responds appropriately to ideas expressed by others

Flexibility

Remains open to change and new ideas Adapts behavior and work methods in response to new

information, changing conditions, or unexpected obstacle

Conflict Management Resolves conflict, confrontations, and disagreement positively and

constructively Strives for win-win solutions Works to minimize negative personal impact

7/30/2019 Competency and Behavior

3/8

Creativity and innovation

Develops new insights into situations and appliesinnovative solutions to make organizationalimprovements

Designs and implements needed programs and

processes

Customer Focus

Anticipates and meets the needs of clients

Achieves quality productsAdvocates and takes action for improving services

7/30/2019 Competency and Behavior

4/8

Process and product improvement

Assure that internal controls are developed and maintainedto ensure the integrity of organization and its products andservices

Continually improves the quality of products and services

Indentifies simpler, faster, and cheaper processes forachieving highest quality results

Initiative (decisiveness, self-direction)

Demonstrates belief in own abilities and ideas

Is self-motivating and results-oriented

Recognizes own strenghts and weaknesses Makes sound, well-informed decisions

Perceives the impact or decisions

Commits to action to accomplish organizational goals

7/30/2019 Competency and Behavior

5/8

Management Skills

Managing and developing others Ensure that staff is appropriately selected, allocated,

appraised, and developed

Motivates and guides other toward goalaccomplishement Rewards people for efforts and achievements and

ensures that they are treated fairly Empowers people by shring information, knowledge,

skills, power, and authority Develops lower level of leadership by pushing authority

downward and outward throughtout the organization Choaces and mentors other

7/30/2019 Competency and Behavior

6/8

Team building

Manages group process Encourages and facilities cooperation, pride, trust, and

group identity

Fosters commitment and team spirit

Works with others to achieve goals

Financial management

Prepares, justifies, and administers budget

Plans, administers, and monitor expenditures to ensurecost-efective support of program and policies

Monitor, oversees, and controls revenue-generatingactivities

7/30/2019 Competency and Behavior

7/8

Project management

Determines objectivenes and stretegies

Develops plans and organizes resources forimplementation of projects

Coordinates with othe parts of the organization toaccomplishe goals

Monitors and evaluates the progress and outcomesof operational plans

Anticipates potential threats or opportunities Synthesizes large amounts of information into

important points

7/30/2019 Competency and Behavior

8/8