C O M P E T E N C I E S A N D AT T R I B U T E S – U S E R P E R S P E C T I V E

P H I L I P PAT S T O N

QUAL I F ICAT IONS

C E R T I F I C AT E I N H E A LT H A N D W E L L B E I N G ( L E V E L 2 )

NZQA-APPROVED

W H AT T H E Y T H I N K

VS .

W H AT I WANT

RELEVANCE

This programme aims to develop the entry-level skills and knowledge required to provide person-centred support in the health and wellbeing sectors, and to provide a training pathway for entry into careers in the health and wellbeing sectors.

Graduates of this qualification will be able to:

• Work within the responsibilities and boundaries of their role.

• Perform entry-level, person-centred tasks and functions in a health or wellbeing setting.

• Recognise and report risks and/or changes in a person and/or family/whānau.

• Communicate to support a person’s health or wellbeing.

8 months

1 . U N D E R S TA N D T H E R E S P O N S I B I L I T I E S A N D B O U N D A R I E S O F T H E I R R O L E .

• Describe the role of a support worker in a health or wellbeing setting

• Describe a person’s rights in a health or wellbeing setting

2 . P E R F O R M E N T R Y- L E V E L P E R S O N -C E N T R E D TA S K S A N D F U N C T I O N S I N A H E A LT H O R W E L L B E I N G S E T T I N G .

• Maintain a safe and secure environment for people and support workers in a health or wellbeing setting

• Identify the impact of culture on support in a health or wellbeing setting

• Support a person to meet personal care needs in a health or wellbeing setting

• Apply personal plan requirements to meet the needs of people in a health or wellbeing setting

• Describe infection control requirements in a health or wellbeing setting

• Describe the principles for moving equipment and people in a health or wellbeing setting

• Describe pre-packaged medication and the process for its use in a health or wellbeing setting

• Describe the use of enablers, restraints, and safe restraint practice in an aged care, health or disability context

• Support a person to eat and drink in a health or wellbeing setting

• Describe the immediate response to the death of a person in a health or wellbeing setting

• Describe incontinence and interventions to assist a person in a health or wellbeing setting

• Support a person’s wellbeing and quality of life in a health or wellbeing setting

3 . R E C O G N I S E A N D R E P O R T R I S K S A N D /O R C H A N G E S I N A P E R S O N A N D / O R FAM I LY /WHĀNAU .

• Recognise and report risks and changes for a person in a health or wellbeing setting

4 . C O M M U N I C AT E T O S U P P O R T A P E R S O N ’ S H E A LT H O R W E L L B E I N G .

• Interact with people to provide support in a health or wellbeing setting

W H AT T H E Y T H I N K

VS .

W H AT I WANT

RELEVANCE

W H AT I  L O O K FOR

• Honesty, integrity and reliability

• Good sense of humour

• Willing and generous spirit

• Responsible and down to earth

• Understanding of and total positive regard for lifestyle diversity

• Initiative

W H AT I  L O O K FOR

ABILITY TO:

• Put my priorities first at all times

• Keep the house and environments wheelchair accessible

• Maintain confidentiality

• Use appropriate conduct in different situations

• Be sensitive to me and others around me

W H AT I  L O O K FOR

ABILITY TO:

• Organise self and manage time effectively

• Listen well and communicate clearly

• Use initiative and take direction (and choose appropriately at any given time)

• Manage a stressful situation (or even a crisis) calmly

• Forward plan

• Use a computer – email and internet

W H AT I  L O O K FOR

ABILITY TO:

• Assist with personal support

• Cook

• Clean

• Do household chores such as washing

• Run errands

T H E S E T H I N G S A R E I M P O R TA N TWHY

R E C R U I T & M A I N TA I N ?H O W D I F F I C U LT I S I T T O

POSS IB I L I T I ES?W H AT A R E T H E

• Research• IF competency framework• Bespoke training• Others?

ph i l i p@d i v e r s i t y n z . c om www.d i v e r s i t y n z . c om

CONTACT

morning support crew

meet and greet

induction

welcome

1. about me

2. about the role

3. individualised funding

4. employment

5. health and safety

6. security

7. communication

8. conflict and complaints

9. key areas

10. co-ordination

11. timesheets

12. payroll

13. sickness

14. my quirks

15. questions

about me

• 46 qwcm

• “diagnosis” - cerebral palsy

• autonomous, not independent

• director - company, trust and employee

• usually thinking about ten things at once

• find small decisions difficult

• always changing

about the role

• not care; not looking after — support

• ‘surrogate body/co-ordination’

• home | workplace personal | professional

• unusual; sometimes unclear

• important; valued

• collaborative

• fun

individualised funding

• i manage an annual budget from ministry of health, co-ordinated by provider - manawanui

• need for flexibility

• i control rates of pay

• paid to me fortnightly

• i pay you

• accountable | auditable

employment

• individual contracts

• trial period & casual, fixed term due to personal nature (“rapport”)

• same rights as any other employee

• same responsibilities as any other employer

• unique situation and context

health and safety Health and Safety in Employment Act 1992

• MY OBLIGATIONS - to take all practicable steps to:

• provide and maintain a safe working environment

• provide and maintain facilities for your health and safety

• ensure you are not exposed to hazards arising out of the use of things in or near your workplace

• develop workplace emergency procedures

• provide you with reasonable opportunities to participate effectively in ongoing processes for improving health and safety in the workplace.

• YOUR OBLIGATIONS - to take all practicable steps to ensure your own safety at work, by:

• using suitable protective clothing and equipment

• taking all practicable steps to ensure that no action or inaction of your own, while at work, causes harm to any other person.

health and safety

• tell me if something seems hazardous or unsafe

• protect yourself from harm (use step ladder, don’t lift heavy items unassisted)

• wash hands often especially when preparing food

• keep things clean

• please stay away if you are sick and/or dying

security

• if you leave when i’m not here:

• check windows, ranch slider, front door closed and locked

• turn on alarm (‘ON’) if Meg not here

• don’t disclose alarm code

• if you are unsure about visitors contact me via mobile 021 764 837

communication

• err on the side of too much

• not sure? ask

• problem? breakage? tell me

• running late? text me

• still not sure? ask again

conflict and complaints

• if something feels wrong, it probably is

• let me know as soon as possible

• be frank, be honest

• tell me how you want it to be

• be prepared to compromise

• if it still feels wrong, it probably still is

• ...and i’ll do the same

key areas

• personal care

• food | meals

• cleaning | maintenance

• washing | clothes

• Meg - food | water | walk

co-ordination

• use Cozi for regular tasks

• leave notes/follow-ups

• check in with me before you start

• fill me in before you go

timesheets | payroll

• complete timesheet sunday each fortnight; payday following friday

• who’s working? Cozi

• first payslip paper - payroll kiosk payslip ID - then by email

• expenseswww.diversitynz.com/expense-claim

• pay queries - me or janelle@diversitynz.com

diversitynz.tickspot.com

ipayroll.co.nz/kiosk/

sickness/unavailability

• sick or unavailable? find replacement > text me asap

• can’t find replacement? text me asap

my quirks

• i can’t reach things on top shelf in fridge - lunch/dinner on bottom shelf

• bowls are best for food; lunch/small, dinner/large; put sporks etc on table, not in bowl; cut food into bite-size pieces

• too much fluid (sauces) in bowls make them difficult to carry

• shoes tight; bows not hanging down too far

• things left in passage ways slow me down and piss me off

• sometimes i may get pedantic about how things are done; usually i’ll leave it to you to do it your way

my quirks

• don’t forget i live here when you’re not here – if you move something, please tell me

• i don’t always know what i want – especially food – feel free to suggest

• i’m a visual person so how things look are important to me

• balance, diversity, creativity and change are important to me

• remember this is an office and a home – tidy, clean, organised

questions

• organising work?

• days?

• times?

• future get-togethers?

• mobile/email?