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Company Job Descriptions 1. Ticket Access Control, Customer Service Officers. External and internal gate staff are to check and ensure that all personnel entering the venue/site are in possession of a valid.

• A Ticket • A Pass • An Invitation • Other Accreditation • Paid Admission • Accreditation on the Guest List

If unsure or relevant pass cannot be produced then they are to be advised that they are not allowed entry through your position, dependent on venue/event operation instructions and/or policy, and asked to obtain correct documentation. Under no circumstances are you to physically deny entry. If this situation arises or you feel it may arise then a “Response” call to control should be made for assistance. Control will immediately send a patrol/response to take control of the situation. It is only a patrol/response call sign that may decline entry into the venue or get involved in any incident which may arise in a confrontation. These call signs will all be in possession of the relevant SIA license. Non-SIA Security staff should not exceed their stipulated duties except if it is necessary to do so when responding to a sudden or unexpected occurrence (i.e. an emergency) To monitor crowd movements and assist in queue controls as below:

• Monitor crowd dynamics • Identify areas of heavy footfalls or possible overcrowding • Inform control of any possible build up of crowds • Ensure early action is taken to prevent overcrowding e.g. inform control or your supervisors immediately. • Request ‘back-up’ when issue arises • Have access to portable megaphone and barrier tape to assist in crowd management. • Be aware of the location of crowd barrier for use as necessary.

NB Report any concerns immediately to your supervisor or control who will arrange for a suitably trained member of staff to deal with the incident. Gate staff may also direct members of the public/visitors, impart show/event information and generally assist all visitors and staff. Gate staff positioned on fire doors are to assist in evacuations. Evacuation procedures and systems will vary from assignment to assignment and staff will be briefed as required. Gate staff will also be expected to be aware of all that occurs in their vicinity and to report any observation of relevance to control, for example: unattended suspect packages, verbal or physical disputes, health & safety concerns, persons acting suspiciously or that may be very intoxicated, etc.

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2. Front Of House Staff, Customer Service Officers All front of house staff are to ensure that all visitors to the show have the correct tickets or passes to enter the halls through their location. Under no circumstances are unauthorised personnel to allow entrance to the halls. If unsure ask for the assistance of the front of house Supervisor who will be able to deal with the situation as they are licensed for this role. Front Of House (FOH) staff may also direct members of the public/visitors, impart show/event information and generally assist all visitors and staff (see above). Also to assist in evacuations as per the venues procedures and systems which will vary from assignment to assignment and those staff to be briefed as required. FOH staff will also be expected to be aware of all that occurs in their vicinity and to report any observation of relevance to control, for example: unattended suspect packages, verbal or physical disputes, health & safety concerns, persons acting suspiciously or that may be very intoxicated, etc. To monitor crowd movements and assist in queue controls (see above). Bag searches are to be carried out by SIA qualified Officers only. FOH staff are not assigned or expected to physically deter entry or detain persons or perform body searches or perform any duty that may endanger their welfare. In the above situations a qualified SIA response officer must be assigned through control. 3. Patrol/Relief, Customer Service Officers (Non SIA). Patrol/Relief-Customer Service Officers are to patrol the event and provide assistance to all visitors and staff of the event. They should also be familiar with the duties of all the gate staff for whom they may have to provide break relief. They may also direct members of the public/visitors, impart show/event information and generally assist all visitors and staff. Also to assist in evacuations as per the events procedures and systems which will vary from assignment to assignment and those staff to be briefed as required. Gate staff will also be expected to be aware of all that occurs in their vicinity and to report any observation of relevance to control, for example: unattended suspect packages, verbal or physical disputes, health & safety concerns, persons acting suspiciously or that may be very intoxicated, etc. To monitor crowd movements and assist in queue controls. FOH staff are not assigned or expected to physically deter entry or detain persons or perform body searches or perform any duty that may endanger their welfare. In the above situations a qualified SIA response officer must be assigned through control. Patrol/Relief Officers are not assigned or expected to physically deter entry or detain persons or perform body searches or perform any duty that may endanger their welfare. In the above situations a qualified SIA response officer must be assigned through control. 4. Response(SIA Qualified)-Customer Protection Officers Response Officers (SIA Qualified) are to be viewed as being the events security’s Front Line Officers. It is they who will be assigned to all incidents and duties which include the following:

• All duties as Customer Support Officers

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• Access control into an alcohol licensed assignment • Where alcohol is being consumed • To support & supervise all Access control positions • To supervise and partake in bag & vehicle searches • To carry out body searches • To carry out assignments patrols • To carry out evictions • To supervise issues involving suspect packages • Escorting cash movements • Handling, recording & storage of illegal & dangerous substances • To monitor and control all incidents involving physical & major verbal disputes • To escort undesirables onto and off the assignments • Controlling out-of-hours Access Control • High Profile access control positions

Night Response (SIA Qualified) Officers These Officers are the events out-of-hours Front Line Officers who will be the first response in all of the following occurrences:

• All duties as Facilities Support Officers • Access control into an alcohol licensed assignments • To carry out assignments patrols • To carry out evictions • To supervise issues involving suspect packages • Handling, recording & storage of illegal & dangerous substances • To monitor and control all incidents involving physical & major verbal disputes • To escort undesirables onto and off the assignments • Controlling out-of-hours Access Control • Guarding against theft and malicious damage

Covert Staff (Non SIA)

• Patrol, observe and monitor for contraband goods or merchandise, alcohol etc. being sold by persons already admitted to the site.

• Identify vehicles or other storage places being used for storing contraband goods on site • Monitor crowd movement and dynamics

See list of contraband goods NB Report any concerns immediately to your supervisor or control who will arrange for a suitably trained member of staff to deal with the incident Non-SIA security staff should not exceed their stipulated duties except if it is necessary to do so when responding to a sudden or unexpected occurrence (i.e. an emergency). Camp Site Staff (Non SIA)

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1. Direct campers to the appropriate areas 2. Ensure no overcrowding of campsite areas 3. Observe for outbreaks of uncontrolled fire which may present danger to the safety of persons NB Report any concerns immediately to your supervisor or control who will arrange for a suitably trained member of staff to deal with the incident Non-SIA security staff should not exceed their stipulated duties except if it is necessary to do so when responding to a sudden or unexpected occurrence (i.e. an emergency). Fire Safety Staff (Non SIA)

• Within your area of responsibility you should • Patrol the venue specifically to prevent and detect fire and fire hazards which may present danger to the safety ofpersons • Ensure fire exits are maintained clear at all times both inside and outside the exit • Ensure fire alarm systems are operating • Ensure that the fire prevention equipment is in situ and charged • In the event of fire inform your supervisor or control immediately • Raise the alarm immediately by contacting your supervisor or control if public safety is threatened • Never attempt to extinguish a fire unless you are confident to do so. Never place your self at risk • Assist in evacuating persons from danger if appropriate.

NB Report any concerns immediately to your supervisor or control who will arrange for a suitably trained member of staff to deal with the incident. Non-SIA security staff should not exceed their stipulated duties except if it is necessary to do so when responding to a sudden or unexpected occurrence (i.e. an emergency). Control Room Security (Non SIA)

• Receive telephone calls • Receive radio calls as required • Give directions to licensed and non licensed staff to incidents • Ensure area security supervisors are kept informed of all incidents that impact on their areas of responsibility • Ensure area security coordinator is kept informed of all incidents that impact on their area of responsibility • Non-SIA security staff should not be directed to deal with incidents that require licensed personnel – when in doubt refer to a

supervisor or the security coordinator. Perimeter Patrol Staff (Non SIA)

• Patrol the perimeter to ensure no pedestrians walk on the track way for safety reasons. • Direct persons to the appropriate entrances and assist persons who may be lost and looking for guidance. • If in doubt check ticket for appropriate entrance. • Inform control if suspected non ticket holder seen.

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• Ensure any emergency entry/exit gates are free from obstruction both inside and outside the gate • Assist in staffing gates in an emergency, managing traffic. • Be prepared to brief and escort the emergency services onto site in the case of an emergency

NB If you see any person you suspect of being a non ticket holder you should immediately inform your supervisor or control who will arrange for a suitably trained and licensed member of staff to escort them from the area/premises

Non-SIA security staff should not exceed their stipulated duties except if it is necessary to do so when responding to a sudden or unexpected occurrence (i.e. an emergency). Car Park Staff (Non SIA)

1. Ensure all vehicles entering have

• the appropriate pass or ticket • paid the car parking fee

2. Direct traffic to the appropriate car park

3. Direct drivers to park their vehicles ensuring

• maximum use of available space • all vehicles are able to exit at any time • emergency vehicles can access all areas of the car park

4. Ensure no camping is allowed in the car parks

5. Give crime prevention advice as appropriate

NB Report any concerns immediately to your supervisor or control who will arrange for a suitably trained member of staff to deal with the incident Non-SIA security staff should not exceed their stipulated duties except if it is necessary to do so when responding to a sudden or unexpected occurrence (i.e. an emergency). General Although circumstances and conditions will vary dependent on the event, event profile, attendee profiles, main purpose of the event etc. The above will be viewed as an operating template to be followed as closely as possible. Specific instructions will be completed for all assignments where deemed necessary and will be constantly monitored to ensure strict compliance.

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Under no circumstance will any Gate Staff, FOH Staff, Patrol Staff, Customer Service Officers, Car Parkers, Traffic Controller’s, Receptionist’s etc. will be expected to carry out any Front Line duties as assigned to SIA qualified officers. In all such instances strict control with clear instructions, written and verbal, must be utilised to ensure compliance and staff safety.