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Ipswich City Council
2008 - 2013
Community Relations Plan
www.ipswich.qld.gov.au
“including everyone”
Prepared by the Ipswich City Council's Community Development Branch October 2007
Endorsed by Ipswich City Council on 12 November 2007
Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
A Message from the Mayor - Paul Pisasale . . . . . . . . . . . . . . . . . . . . . . 2
A Message from the Committee Chairperson - Charlie Pisasale . . . . . . 3
Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What is Community Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dimensions of Community Relations . . . . . . . . . . . . . . . . . . . . . . . . . 4
Why a Community Relations Plan for the City of Ipswich? . . . . . . . . 4
Synergies with State and other Council Documents . . . . . . . . . . . . . 5
Partnerships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Demographic Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Australian Bureau of Statistics - 2006 Census . . . . . . . . . . . . . . . . . . . . 7
The Role of Local Government in Community Relations . . . . . . . . . . . . 9
Needs Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Aim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Key Strategies and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1. Leadership and Symbolic Gestures . . . . . . . . . . . . . . . . . . . . . . 12
2. Community Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3. Human Resource Management and Training . . . . . . . . . . . . . . 14
4. Access to Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
5. Communication and Information Dissemination. . . . . . . . . . . . 16
Implementation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Monitoring and Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Time-frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Table of Contents
1
A sense of place and feeling of well-being is at the centre of what sets Ipswich apart from many
towns and cities. Ipswich has taken nearly 150 years to reach a population of 150,000. In less
than 20 years our population will more than double to an estimated 318,000.
We are going to witness growth like we have never experienced before.
Along this journey strong partnerships between the community, business and government will be
key to creating the kind of Ipswich we want it to be, not just for the current generation, but more
importantly for our children's children and beyond.
To help guide us along that journey I am proud to present the Ipswich Community Relations Plan:
including everyone 2008 – 2013.
Ipswich City Council is committed to fostering positive community relations between community
members, community groups and Council as we work together towards a positive future; one of
an inclusive, harmonious and cohesive community.
Ipswich is fortunate to have a significant strength in our culturally diverse community, with
residents from over 115 countries and with over 80 different languages spoken. Ipswich is
recognised as a city of great strengths drawn from the diversity and involvement of the people in
our community.
Ipswich is committed to engaging with and investing in our communities to further
multiculturalism, changing how we plan and deliver programs and activities to make them
accessible to all and ultimately strengthening the sense of belonging residents have in Ipswich.
Our Community Relations Plan demonstrates Council's commitment to our diverse community and
to raising community awareness of our cultural diversity. Our city is fulfilled and rewarded through
our diverse multiculturalism.
Cr Paul Pisasale
Mayor of the City of Ipswich
2
A Message from the Mayor – Cr Paul Pisasale
A Message from the Chairperson – Charlie Pisasale
3
A Message from the Committee Chairperson –
Cr Charlie Pisasale
Ipswich is rich in diversity of culture. This diversity strengthens the community and Council of
Ipswich.
Our commitment to strengthening the positive interactions with and within communities is
expressed through the Ipswich City Council Community Relations Plan.
With this Plan adopted through all Council departments, effective strategies will be developed to
engage with and support the culturally and linguistically diverse communities of Ipswich.
The Community Relations Plan focuses on the key themes of Leadership and Symbolic Gestures,
Community Engagement, Human Resource Management and Training, Access to Services and
Communication and Information Dissemination. These themes form the structure of the Plan's
strategies and actions to ensure that community relations in Ipswich continue in a positive
manner.
The goal of the Community Relations Plan is to foster a positive community relations environment,
including everyone in Ipswich, where cultural diversity is valued, embraced and celebrated.
Council is committed to developing and maximising the opportunities and strength of the
culturally and linguistically diverse communities of Ipswich.
Cr Charlie Pisasale
Chairperson
Arts, Community and Cultural Services Committee
Every person has their own values, practices and stories that make up their culture. Ipswich is
privileged to be a part of the extensive representation of people from different cultures making up
our community, and Ipswich City Council is proud to be leading the way in positive community
relations for Ipswich.
Ipswich has a proud Aboriginal history that dates back some 40,000 years and is the traditional
lands of a number of clan groups including Jagera, Yuggera and Ugarapul people; these groups are
still part of this country today.
The original custodians of Ipswich continue to maintain and teach their cultural ways to many of
their young people through song & dance, story telling, art and language.
What is Community Relations?
Dimensions of Community Relations
Why a Community Relations Plan for the City of Ipswich?
Community Relations is about how we work together as one people from many different
backgrounds.
It is about promoting inclusion, participation, access, respect and communication as we shape our
future and our social, cultural and economic development together. (p. 2 Department of the
Premier and Cabinet: Office of Ethnic and Multicultural Affairs; The Community Relations Manual:
A Guide for Local Government)
A positive and effective culturally diverse society is about working together as one, respecting and
valuing our individual differences. The dimensions of community relations include:
�encouraging acceptance, respect and communication between cultures;
�promoting inclusiveness and cohesion;
�ensuring all people have full access to services and programs; and
�recognising and overcoming the barriers faced by some groups to full participation in their
social, cultural and economic life. (p. 1 Department of the Premier and Cabinet: Office of
Ethnic and Multicultural Affairs; The Community Relations Manual: A Guide for Local
Government)
Positive community relations benefit the whole of the Ipswich community - Council and
community members alike. Some of these benefits include:
�greater participation in Ipswich for all community members;
�enriched cultural life and positive identity for Ipswich;
�promotion of resilient communities, better able to make their own decisions;
�improved service delivery;
�increased sense of belonging and community cohesion; and
�increased understanding of the Ipswich community.
4
Background
Synergies with State and other Council Documents
Partnerships
The Community Relations Plan (Plan) is guided by the core principles of the policy commitment
Multicultural Queensland: making a world of difference (2004), and the Queensland Community
Relations Plan (1999).
The development and implementation of the Plan aligns to and supports the Council adopted
strategic documents (detailed below). These documents are used by Council to:
�set departmental objectives, performance measures and targets;
�support decision making, development and implementation of projects; and
�ensure appropriate use of available resources.
These strategic documents include:
�Ipswich 2020 and Beyond (2005): provides Council with the framework to grow and develop
the city consistent with identified community values and vision.
�Corporate Plan 2007-2012: defines how Council will meet the future growth whilst continuing
to develop and deliver high quality services to the community.
�Annual Operational Plan (2007-2008): identifies activities and outcomes that Council
Departments will deliver each year.
�Multicultural, Access and Equity Policy (1999): provides policy direction to promote harmonious
community relations in Ipswich.
�Equal Employment Opportunity (EEO) and Diversity Policy (2005): Council endeavours to ensure
that in the application of all Council's policies, practices and procedures, no unlawful
discrimination and harassment will take place and that all employees enjoy equal access to
opportunities within Council.
�Cultural Policy For Ipswich (2007): recognises the important role of Government, business and
Community sector in the support and implementation of strategies to achieve the cultural goals
of Ipswich City Council.
Ipswich City Council is committed to continued improvement of community relations within
Ipswich. To achieve this it is essential that we identify and foster partnerships with all relevant and
appropriate stakeholders in, and for, our Ipswich community.
Ipswich City Council will continue to enhance existing, and develop new partnerships to achieve
best practice and outcomes in community relations for all residents of Ipswich. These partnerships
include:
�Ipswich City Council and community groups;
�Ipswich City Council and non-government organisations;
�Ipswich City Council and businesses; and
�Ipswich City Council and government departments.
5
Demographic SnapshotThe data taken from the 2006 census show that there are a total of 140,181 people in Ipswich
(local government area); of which 50.2% are female and 49.8% are male.
The indigenous population of Ipswich makes up 3.4% of the entire population, well above the
national percentage of 2.3%.
A total of 15.4% of Ipswich residents were born overseas (lower than the national figure of 22.2%);
the main countries of birth being England (4.0%), New Zealand (3.5%), Samoa (0.7%), Viet Nam
(0.7%) and Scotland (0.6%). The number of residents born overseas has risen since the 2001
census data by 14.84%.
Birthplace of the 15.4% of Ipswich
residents born overseas
4.00%
3.50%
0.70%
0.70%
0.60%
5.90%
England New Zealand SamoaViet NamScotland Other countries
The 2006 Census states that English is the only language spoken at home by 88.0% of Ipswich
residents. The most common languages spoken at home other than English were Samoan 1.5%,
Vietnamese 1.0%, Spanish 0.5%, German 0.3% and Dutch 0.2%.
The most common responses for religious affiliation for Ipswich residents were Catholic (21.8%),
Anglican (19.5%), no Religion (17.9%), Uniting Church (8.0%), and Presbyterian and Reformed
(3.5%). (www.abs.gov.au 2006 Census Data for Ipswich Local Government Area)
6
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(a)
Th
is l
ist
con
sist
s o
f th
e m
ost
co
mm
on
50
Co
un
try
of
Bir
th r
esp
on
ses
rep
ort
ed
in
th
e 2
00
6 C
en
sus.
(b)
Sp
eci
al
Ad
min
istr
ati
ve
Re
gio
ns
(SA
Rs)
co
mp
rise
'Ho
ng
Ko
ng
(S
AR
of
Ch
ina
)' a
nd
'Ma
cau
(S
AR
of
Ch
ina
)'.
(c)
Incl
ud
es
pe
rso
ns
wh
o s
tate
d t
he
ir b
irth
pla
ce a
s Y
ug
osl
avia
.
(d)
Co
mp
rise
s 'U
nit
ed
Kin
gd
om
, n
fd',
'Ch
an
ne
l Is
lan
ds'
, 'E
ng
lan
d',
'Isl
e o
f M
an
', 'N
ort
he
rn I
rela
nd
', '
Sco
tla
nd
' an
d 'W
ale
s'.
(e)
Incl
ud
es
cou
ntr
ies
no
t id
en
tifi
ed
in
div
idu
all
y,
'Au
stra
lia
n E
xte
rna
l T
err
ito
rie
s',
'In
ad
eq
ua
tely
de
scri
be
d',
'At
sea
' an
d 'N
ot
els
ew
he
re c
lass
ifie
d'.
8
Au
stra
lia
n B
ure
au
of
Sta
tist
ics
– 2
00
6 C
en
sus
Everyone needs to be involved in striving for positive community relations. All levels of
government, non-government organisations, service providers, community groups, businesses and
individuals are responsible and capable of being involved in impacting positively on community
relations in Ipswich.
Local Government has an imperative role as the leader in community relations. As the level of
government closest to their community, it is essential for Ipswich City Council to be actively
planning and implementing strategies to achieve positive community relations.
Local Government in Queensland has demonstrated its leading role in supporting positive
community relations across the state through the Local Area Multicultural Partnership (LAMP)
program.
Needs Analysis
To ensure the development of the Plan included feedback from key stakeholders, a survey was
distributed to all Ipswich City Council staff to complete, with a further community survey
distributed to culturally and linguistically diverse individuals and groups working within the
Ipswich region. The surveys were also available via the Ipswich City Council website for residents
and the intranet for Council staff to complete.
The main community relations issues identified through the survey were:
�cultural understanding and acceptance
mutual valuing, acceptance and respect
opportunities for cultural interaction
need for cultural identity
�communication and language
language barriers
lack of spoken and written English
�access and services
unfamiliar services provided
unsure how to access services
As this Plan is an internal tool for Ipswich City Council it is essential to incorporate the
observations and issues raised by staff of Ipswich City Council when they are engaging with
culturally and linguistically diverse community members. The main issues raised by staff through
the survey results were:
�knowledge and understanding of other cultures
need for information on cultures and customs
need for cross cultural awareness training
�communication and language
need for knowledge of interpreting and translating services
difficulty in communicating effectively with customers that do not speak English as a first
language
�access and services
lack of knowledge in how to support members of diverse communities9
The Role of Local Government in Community RelationsThe Role of Local Government in Community Relations
10
In addition, meetings were held with Human Resources, Library and Customer Service key staff to
discuss the services and community engagement activities that are currently provided by Council.
Future methods to improve access to services and what assistance Council's current Multicultural
Project Officer could provide to support delivery of identified actions were also discussed. The
Plan will assist in providing improved access to services by the Ipswich community, and address
the issues as stated by the residents and Ipswich City Council staff to ensure an all-encompassing
approach to positive community relations.
The issues of the Ipswich community and Council staff are broad and comprehensive, and the
methods of addressing them complex and multi-faceted – there is no quick fix.
Ipswich City Council will strive to have a positive impact upon local community relations, and begin
to tackle these issues by implementing strategies identified under each of the Key Themes (listed
below).
Aim
Outcomes
To foster a positive community relations environment, including everyone in Ipswich, where
cultural diversity is valued, embraced and celebrated.
The Plan identifies a range of strategies to achieve the above aim, with the following specific
outcomes:
�broader understanding of cultures and diversity in our community;
�increased respect for and celebration of diversity;
�reduced levels of discrimination and prejudice;
�broader participation of community members in planning and promoting positive community
relations;
�increased community capacity to address issues of community relations; and
�increased opportunity for international economic growth.
Key Themes
1. Leadership and Symbolic Gestures
Ipswich City Council will lead the way, promoting positive community relations by facilitating
the planning, implementation and evaluation of community relations strategies
2. Community Engagement
Ipswich City Council is committed to a holistic approach to positive community relations,
providing resources and opportunities to promote community representation, consultation
and participation
3. Human Resource Management and Training
Ipswich City Council will continue to develop, and evaluate workplace strategies for diversity
management and Equal Employment Opportunities
4. Access to Services
It is important to Ipswich City Council that all residents and visitors are able to access with
ease all Council services and programs
5. Communication and Information Dissemination
Council will be proactive in using communication and dissemination of information tools
that are easily accessed and understood by people for whom English is not their first
language
11
Key Themes
The development and implementation of this Plan forms part of Council's support for the
community. Each of the action statements are consistent with and linked to the Ipswich 2020 and
Beyond Plan - Community Spirit and Wellbeing theme and related strategies.
Ipswich City Council will lead the way, promoting positive community relations by facilitating the
planning, implementation and evaluation of community relations strategies.
1. Leadership and Symbolic Gestures
Key Strategies and Actions
12
Time-frame for Delivery
A statement welcoming the contribution of people from all
backgrounds to the Australian community will be included
within citizenship ceremonies
Ongoing
Ongoing Council reports, including the Annual Report, will identify
achievements made in promoting positive community
relations.
Annually in MarchImplementation and promotion of annual national
Harmony Day celebrations.
Continue to promote and develop our Sister City
relationships.
Ongoing
Ongoing Continue to promote and develop international
relationships by facilitating workshops for Japanese aged
health care professionals.
Leadership and Symbolic Gestures Actions
13
Key Strategies and Actions
Ipswich City Council is committed to a holistic approach to positive community relations, providing
resources and opportunities to promote community representation, consultation and
participation.
2. Community Engagement
Time-frame for DeliveryCommunity Engagement Actions
Promote and celebrate cultural diversity through hosting
an annual multicultural festival
Annually as part of the
broader Ipswich Festival
OngoingInvolvement of members of Ipswich's culturally and
linguistically diverse (CALD) community withinthe
multicultural festival planning group
OngoingEstablish, facilitate, support and participate in a
Multicultural Advisory Group representative of Ipswich's
culturally and linguistically diverse community
Every 2nd year Evaluate Community Relations Plan in partnership with
community
OngoingContinue to facilitate and promote the Ipswich
International Honorary Ambassador Program
Every 2nd yearReview of Equal Employment Opportunities (EEO) and
Multicultural Access and Equity Policies
Monthly from October
2008
Development of new innovative event – Music in the Park:
including everyone. Diverse music groups will perform
monthly in parks (rotating around each Division),
showcasing cultures and bringing communities together
through music
OngoingAssist existing or developing neighbourhood markets to
make available a diverse range of goods and services
provided by and accessible to CALD communities
OngoingEngage with seniors through the Seniors Consultative
Committee to facilitate effective engagement in local
government decision-making processes, including the
specific needs and contributions of CALD seniors
OngoingEngage with young people through the Ipswich Youth
Advisory Council to facilitate effective engagement in local
government decision-making processes, including the
specific needs and contributions of CALD young people
Ipswich City Council will continue to develop, and evaluate workplace strategies for diversity
management and Equal Employment Opportunities.
3. Human Resource Management and Training
14
Key Strategies and Actions
Time-frame for DeliveryHuman Resources Management and Training Actions
OngoingResearch, develop and maintain a demographic profile that
includes information on birthplace of residents, languages
spoken, unemployment by birthplace and other relevant
information
OngoingResearch demographic population and trends that will
assist in informing Council for future planning
Commence May 2008Provide bi-monthly cross-cultural awareness training for
Council staff
Commence May 2008Incorporate cross-cultural information in Council's
compulsory staff induction program
Commence May 2008Develop online training resources for staff providing an
overview of culturally and linguistically diverse
communities in the Ipswich region; how to access relevant
services (eg. translating and interpreter services,
community support groups); an overview of the service
delivery challenges to Council; cultural protocols; an
overview of Council policies relevant to interacting with
CALD groups; and effective cross-cultural communication
To begin March 2008Provide training and resources to customer service staff on
using interpreter services
From July 2008Develop a profile of Council staff that will include their
birthplace and languages spoken
OngoingThrough staff induction, capture language information to
develop an internal interpreting pool for access by Council
staff
15
Key Strategies and Actions
It is important to Ipswich City Council that all residents and visitors are able to access with ease all
Council services and programs.
4. Access to Service
Time-frame for DeliveryAccess to Service Actions
OngoingAs telephones are upgraded within Council, provide dual
handsets at customer service counters to assist with the
facilitation of telephone access to the Translator and
Interpreter Service
OngoingAs mobile phones are upgraded within Council, provide
conferencing facilities to staff who may be required to visit
homes and businesses in the course of their work to
ensure access to the Translator and Interpreter Service
Commence May 2008Develop a language directory listing staff who are willing to
assist with translation for some initial interactions with
Council customers
OngoingEnhance existing website content of community and
government contacts to adequately provide access and
services information to culturally and linguistically diverse
community members
OngoingContinue to provide diversity in language with books and
resources in Council libraries (currently over 60 languages)
OngoingActively seek opportunities to promote initiatives of the
library, including diverse language books and display
cabinets that communities can use to promote their
culture
Key Strategies and Actions
Council will be proactive in using communication and dissemination of information tools that are
easily accessed and understood by people for whom English is not their first language.
5. Communication and Information Dissemination
16
Time-frame for DeliveryCommunication and Information Dissemination Actions
OngoingAs signage is designed and replaced throughout Ipswich
(eg parking signs) basic/plain English wording will be
adopted to aid in the understanding of the sign
OngoingCollect, retain and analyse data on requests for interpreter
services to ensure that adequate training and resources
have been developed, and to assist with future planning
OngoingProfessionally translate material as required
OngoingActively promote (including posters at all customer service
areas) the Translating and Interpreting Service (TIS ph. 131450)
for all staff to use to assist in communicating with
residents and visitors requiring interpreting
Commence March 2008Develop and distribute Welcome Kits that provide
culturally and linguistically appropriate information to all
new Ipswich residents
Ongoing Provide support to new and emerging non-government
organisations and community groups
OngoingHave an interpreter present at Council Chat Times based
on the majority non-English speaking population of the
area, with additional interpreting services available upon
prior request
Ongoing Research appropriate translation of Ipswich City Council
website resources
Ongoing Provide display points for residents to showcase their
culture or community groups within the library
Ipswich City Council will endorse the Community Relations Plan for implementation across all
Council Departments: Engineering Services; Planning & Development; Finance & Corporate
Services; Ipswich Water; Health, Parks & Recreation; and Economic & Community Development.
As Council is applying a holistic approach, all staff are responsible for implementing the
Community Relations Plan.
Ipswich City Council will:
�work in partnership with the community, other government and non-government agencies,
businesses and schools to develop and implement appropriate responses to the Community
Relations Plan; and
�adopt and adapt elements of the Community Relations Plan as relevant and appropriate to
their programs and services.
The Multicultural Project Officer (employed through the Local Area Multicultural Partnerships
(LAMP) Program) and the Community Development Branch will:
�provide support, training, resources and information to assist Council with the implementation
of the Community Relations Plan;
�promote the Community Relations Plan and all of its initiatives throughout Council and the
community; and
�monitor, and review the Plan annually, and fully evaluate the Community Relations Plan every
two years.
The Plan is intended to be a “living” document which will be monitored and reviewed annually by
the Community Development Branch to ensure it remains responsive to identified needs. A report
on progress of the Plan will be prepared annually for Council.
A full review and evaluation will occur every second year and will consider the positive changes
that can be implemented to improve the Plan and community relations in Ipswich.
Time-frame
Draft completed October 2007
Briefing to Council November 2007
Community information session November 2007
Revise and finalise December 2007
Final Plan to Council for endorsement December 2007
Evaluate Community Relations Plan Every two years commencing February 2010
17
Implementation
Monitoring and Evaluation
Multiculturalism is the continuing development of one cohesive, harmonious society within a
dynamic and diverse society of many cultures, language and religions. It aims to ensure that all
Australians have equality of opportunity to benefit from and contribute to all aspects of life
without prejudice or discrimination.
It exists within the structures and principles of Australian Society – the rule of the law,
Parliamentary democracy, freedom of speech and religion, English as the national language and
equality of the sexes. It promotes the ideals of human rights based on mutual respect, cooperation
and a fair go for all. ( 1999 Queensland Government, Multicultural Affairs Queensland: Queensland
Community Relations Plan)
Access: All Queenslanders enjoy equitable access to services and programs.
Participation: All Queenslanders enjoy equal rights, responsibilities and opportunities to
participate in, contribute to and benefit from all aspects of life in Queensland.
Cohesion: All Queenslanders share responsibility for the continuing development of
Queensland as a cohesive and harmonious society.
Equity: Services will be developed and delivered on the basis of fair treatment of clients
who are eligible to receive them.
18
Glossary
Australian Local Government Association; Australian Local Government Population Ageing Action
Plan 2004–2008 (2004)
Department of Local Government, Planning, Sport and Recreation, Queensland Government;
Multicultural Action Plan 2006-2009
Ipswich City Council; Annual Operational Plan 2007-2008
Ipswich City Council; Corporate Plan 2007-2012
Ipswich City Council; Cultural Policy For Ipswich (07)
Ipswich City Council; Equal Employment Opportunity (EEO) and Diversity Policy (2005)
Ipswich City Council; Ipswich 2020 and Beyond (2005)
Ipswich City Council; Multicultural Access and Equity Policy, (1999)
Local Government Association of Queensland
Office of Ethnic and Multicultural Affairs, Department of the Premier and Cabinet; The Community
Relations Manual: A Guide for Local Government
Multicultural Affairs Queensland
Multicultural Affairs Queensland, Community Engagement Division, Department of the Premier
and Cabinet; Local Area Multicultural Partnership Program (LAMP) Program Guidelines:
Attachment E – Sample Community Relations Plan
Multicultural Affairs Queensland, Department of the Premier and Cabinet; Multicultural
Queensland – making a world of difference 2004
Multicultural Affairs Queensland, Department of the Premier and Cabinet; Multicultural
Queensland Policy 2001
19
Acknowledgements
