communication hr slides

8/2/2019 Communication HR Slides

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SUJIT KUMAR PRADHAN(11202256)JYOTI RANJAN SWAIN(11202225)

GOPALMOHANTY(11202237)

SAMPRIT SATPATHY(11202205)SANDEEPAN JENA(11202245)


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ROADMAP ~

INTRODUCTION

COMMUNICATION PROCESS

TYPES OF COMMUNICATION PURPOSE OF COMMUNICATION

BARRIERS TO COMMUNICATION

GATEWAYS TO COMMUNICATION CASE ANALYSIS

CONCLUSION


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INTRODUCTION

The word communication is derived from the Latin

word communicare meaning impart, to participate,

to share.

It is the process of transferring or transmitting

information/idea/feeling/attitude from one source to

another and facilitating feedback to ensure the

successful transmission of the message. Communication has played a pivotal role in bonding

people, strengthening relationships and sustaining

the society.


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COMMUNICATION PROCESS


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TYPES OF COMMUNICATION

Verbal communication-It is one way for people

to communicate face to face. Some key

components of verbal communication are

sounds, word, speaking & language

Non-verbal communication- It is a process of

communication of sending & receiving

wordless messages between people.


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PURPOSE OF COMMUNICATION

Communication can be used to convey information which is

mainly done through text based media as well as verbally.

It can be used to ask for help. Asking verbally for help has

shown natural empathy in the listeners more than text based

communication.

Communication is used to influence a listener or audience.

This is the type of communication used by politicians.

Finally the purpose of communication is entertainment. Once

again there is a clear advantage to verbal communication over

text-based.


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BARRIERS TO COMMUNICATION

Wrong choice of medium:- Whatever messagewe may want to convey, it has to be transmitted

through an appropriate medium.

Selective Perception:-Different people havedifferent perceptions of different things.

Physical barriers:-Noise is the most notorious

physical barrier which often disrupts communication.This is usually in that places where noise from the

machines or electronic gadgets .


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CONTD

Time and Distance:-The time when a statement is made

or information is conveyed can also make a difference.

Semantic barriers:-In order to avoid such barriers the

speaker or the writer should use words which have clearmeanings, are familiar to the sender and the receiver.

Difference of knowledge level:-Communication gap mayalso occur when there is a gap in the knowledge levels of the

sender and the receiver. Difference in language:-. A student of medicine will notunderstand what a professor of mechanical engineering

speaks and the vice versa


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GATEWAYS TO COMMUNICATION

In order to enhance the effectiveness of communication, we can focus onthe following aspects:

Plan the message: Before we decide to communicate an idea/

information/message, we need to plan it properly.

Use Proper language: The language used for a message should be clear,

lucid and appropriate.

Dont be evaluative: If we listen to somebody with preconceived notions,

we wont be able to receive, process and interpret the message properly.

Give proper Orientation: All the employees should be given proper

orientation regarding the objectives, policies, procedures, organization

structure and work culture of an organization immediately after they are

recruited.

Be an active listener: Active listening is an art which very few people can

master.


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GatewaysContd.

Have an unbiased attitude: Any person with a biased mind will not be

able to communicate properly with others.

Respond don't re-act: When we are dealing with a problematic situation

or person, we must understand the facts properly and respond

appropriately. Promote congruence: Communication will not be effective unless and

until people are willing to communicate.

Use the grapevine: The grapevine can be used to predict the responses of

the employees regarding a particular issue.

Provide feedback: In order to enhance the effectiveness ofcommunication, feedback mechanism should be built into all

communication networks.

Use proper etiquette: Social etiquettes play an important role in ensuring

successful communication.


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CASE ANALYSIS

The case delt with is of Carl R rogers,a psychotherapist who is

intrested in the problems of communication.According to him

in emotionally maladjusted people, communication has

broken down within themselves resulting in

miscommunication or distorted communication with

others.As a result the suffer both within themselves and in

their inter personal relationship.The role of psychotherapist is

to attain good communication or free communication within

or between people. According to him, if people learn to listen to understand,they

can mitigate evaluative impulses and greatly improve their

communication with others.


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CONT

The tendency to evaluate A barrier incommunication

We have a natural urge to judge , evaluate and approve or

disapprove another person statement.

Ex-if someone says I did not like what that man said then

almost every one will respond either approval or

disapproval(yes/no).This is our evaluative tendency and can

create miscommunication because such reactions heightened

situations where emotions and feelings are deeply involved.Because there are two ideas, two feelings , two judgements

missing each other in psychological space and this impulse to

evaluate any emotional meaningful statement from our own

view point blocks interpersonal communications.


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CONTD.

Gate way to overcome to evaluative barriers:-

We can achieve real communication and avoid this

evaluative tendency ,when we listen with under

standing. This means seeing the expressing idea andattitude from the other persons point of view,

sensing how we feel about the other person ,

achieving his/or her frame of reference about the

subject being discussed.

Such empathic understanding results in effective

communication and bring significant changes in

personality.


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CONTD

Retrospective commentary:-

Here the author has challenged the sanctity of

hierarchical relationships by suggesting the managers

take their subordinates thoughts and feelingsseriously.

Checking the natural tendency to judge yields a

better understanding of the person with whom you

are communicating .

A better understanding of other persons point of

view in turn helps you communicate better.


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CONTD

Oh Yeah?

When bill says oh yeah? smith

hears huh? and starts to explain.

Jones hears an opening and decides

to ask bill to explain.


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CONCLUSION

Finally we conclude that communication

can be made perfect,error free ,un

biased ,smooth and effective.by avoidingcertain barriers are accessing proper

gateways which forms an integral part in

the process of communication.


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