communication for training
TRANSCRIPT
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Content
IntroductionWhat is CommunicationTypes of CommunicationWhat is Effective CommunicationAnatomy of CommunicationSkills of Effective CommunicationExamples of Effective/ Mis communication
Dos of Effective CommunicationDonts of Effective CommunicationSummary and Open Discussion
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Introduction
Linking ProcessCrucial ability.Method to convey among fauna & humanOperates through 6,912 known spoken languages &many more unknown primitive languages.Way of information sharing & knowledge transfer in
personal professional- spiritual arena.
Operates through simple verbal language to complexdigital software language.
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What is Communication
Communication is defined as theinterchange of thoughts or opinions through shared symbols;e.g. language, words, phrases,sentences, financial figures etc.How & way information is sentand received is vital for communication.Whether personal or professionalwe convey our culture through
words, sign & gestures.
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Types of Communication
On basis of MediumVerbal & Non Verbal
a) Speaking, Listening,
Gestures b) Pen & Paper Writingc) Electronic or Digital
d) Combination of 2 or 3 medium like speaking
on mobile is physio-electronic communication
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Types of Communication
On Basis of PurposePhysical Personality
Personal FamilyBusiness Customer
Emotional Smile
Others - Social, Political,Economical, Spiritual etc
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What is Effective Communication
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Anatomy of Communication
Input Process -Output method.Sender & Receiver are main element.
Other factorsaffecting this process
ChannelEnvironment
Senders receivers psychologyTransmission (loss or undelivered in case of
electronic messages)
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Skills for Effective Communication
Listening SkillsSpeaking Skills
Feedback SkillsAnalysis & WritingSkills
Presentation skills
Among all listening with patience is crucial skill
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Miscommunication - Illustrations
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Miscommunication - Illustrations
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Miscommunication - Illustrations
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Communication - Illustrations
Good Communication builds trust, team & triumphs
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Communication - Illustrations
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Donts for Effective Communication
Selective PerceptionEmotional Clouding or BaggageCulture & Language
barrier Preconceived NotionsLack of self esteemJumping to conclusions
Filtering
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Dos for Effective Communication
Listening with open mindHearing With The SensesSharing correct informationElicit Interpretation.Ideas, Attitudes AndEmotionsInterpersonal, Oral ExchangeKnowing correct usage of words as per age & authority.
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Check List S.No Content Face to Face
Communication
Telephonic
Communication1 Prepare for Communication {If you fail to prepare then
you are prepared to fail)
2 Seek Appointment
3 Opening Greetings
4 Introduce Company/Self -
5 Confirm the receiver -
6 Reintroduce & Reconfirm, if required (if call istransferred / could not hear)
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7 General Discussion like Opening Batsman
8 Confirm Attention Is it OK to talk now
- Im in meeting
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