DIMENSIONSAND

BARRIERS OF COMMUNICATION

What is Communication.?• Communication is an

exchange of facts, ideas & opinions or emotions.

-Newman Summer & Warren

• Conveying of information from one person to another.

-Hudson

Characteristics of Communication

• Involves at least 2 persons: A Sender & A Receiver.

• Two way process• Creates

understanding• Several Forms: Order,

Instructions, Report etc.

ELEMENTS OF COMMUNICATION

PROCESS

Types of Communication• Verbal Communication• Non-verbal

Communication

Communication can be verbal or

non-verbal(i.e., in the form of

body language.)

TYPES OF COMMUNICATION CHANNELS

CHANNELS

FormalVertical

Horizontal

Informal Grapevine

POPULAR COMMUNICATION CHANNELS

Wheel Circular Chain

Grapevine

Inverted V

SINGLE Chain Communication

• Exists between supervisor & his sub-ordinates.

1

2

3

Circular Communication• Each person can

communicate with two adjoining persons. 1

2

34

5

Wheel Communication• All communicate under

one supervisor.

1

2

3

4

5

INVERTED V• A subordinate is

allowed to communicate with his superior as well as his subordinates.

2

4

1

3

Grapevine Communication

• It follows different types of networks for communication.

Barriers of Communication• There are four basic

barriers of Communication.

Semantic Psychological

Organizational Personal

Semantic Barriers• Symbols with different meanings.• Faulty translation.• Body Language and Gesture decoding.

Psychological Barriers• Lack of attention.• Distrust.• Premature evaluation.

Organizational Barriers• Status.• Complexity.• Rules & Regulations.

Personal Barriers• Lack of confidence.• Unwillingness to communicate.• Fear of challenge to authority.

Improving communication effectiveness

• Clarity of message• Positive attitude• Effective listening• Receptive to new ideas Knowing your

communication style and managing others’ communication styles can reduce conflicts, increase productivity,

and improve teamwork in the

workplace.

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