Comma Soft AG Mobile Device Management

Dr. Hartmut Henk & Silas Westerink

25.01.2013

Comma Soft

Mobile Device Management

25.01.2013 2

Agenda

2 The iPhone effect

3 Trends

4 MDM solutions and requirements

5 MDM approaches + lifecycle

6 Open discussion

Introduction Comma Soft AG 1

Comma Soft 25.01.2013

Über uns

Comma Soft AG

Gründungsjahr 1989

Ca. 100 Mitarbeiter

Ø 90% Akademiker

Firmensitz Bonn

Niederlassungen in Berlin, Eschborn/Frankfurt

Umsatz ca. 12 Mio. Euro

Eigenkapital > 70%

seit Gründung profitabel

Inhabergeführtes Unternehmen

Vorstandsvorsitzender Stephan Huthmacher

Aufsichtsratsvorsitzender Dr. Wolfgang Klein

Geschäftsbereiche

Infonea®

IT Consulting

3

Comma Soft

Comma Soft IT Consulting

25.01.2013 4

Vision

Für und mit unseren Kunden schaffen wir

geschäftlichen Mehrwert durch

Implementierung agiler, effizienter

Arbeitsumgebungen. Unsere innovativen

Konzepte basieren auf führender

Informationstechnologie.

Wir sind führend in den Themengebieten

Next Generation Workplace und Next

Generation IT Infrastructure.

Wir beraten von der IT-Fachabteilung bis

zum Vorstand.

Comma Soft

Pro

jekte

Ku

nd

e

Next Generation Workplace

Next Generation Infrastructure

Comma Soft AG – IT Consulting

25.01.2013

Übersicht der Competence Center

Strategie Steu

erun

g Im

plem

entieru

ng

Arch

itektur

Bu

sin

ess

IT-M

anag

emen

t Management & Financial IT Consulting

Project & Service Management

Infrastructure Platforms

Backend-Services

Frontend & Workplace

Management

Collaboration & Business

Enablement

5

Comma Soft

„Emotionale“ Bindung

Unternehmen

Next Generation Workplace Neue Möglichkeiten

Feste Zuordnung

User / PC

„ein Standard für alle“

Hans Mustermann

Exte

rne

An

wen

der

Unternehmens-PC

heute

morgen

Mit

arb

eite

r

Hans Mustermann

25.01.2013 6

Comma Soft

Mobile Device Management

25.01.2013 7

The iPhone effect

Source: http://www.youtube.com/watch?v=ftf4riVJyqw

Comma Soft

Mobile Device Management

25.01.2013 8

• Market Share distribution

• Market Cap of various companies (Nokia, RIM)

• Carrier competition and data use

• The rise of smartphones / opens the door for tablets

• App ecosystem thrive - show app sales

Effects on the market

66%

14% 12% 9%

36% 27%

17% 13%

7%

Symbian Other WindowsMobile

RIM Android Symbian IOS Rim Other

Market share comparison

Second quarter 2007 First quarter 2011

Financial performance

Market share distribution

Carrier competition & data usage

• Apple‘s stock price increased significantly • Apple‘s revenues shift towards the iPhone • Decreased market share and financial losses (RIM,

Nokia) • (Source: http://gigaom.com/2011/06/29/the-iphone-effect-how-apples-phone-changed-everything/)

..since the launch of the iPhone, data usage doubles every year... ( Source: http://www.phonearena.com/news/AT-T-data-usage-doubles-every-year_id26896)

Comma Soft

Mobile Device Management

25.01.2013 9

• Market Share distribution

• Market Cap of various companies (Nokia, RIM)

• Carrier competition and data use

• The rise of smartphones / opens the door for tablets

• App ecosystem thrive - show app sales

Effects on the market

“Door opener” for tablets

APP store

Reactive competitor moves

• Apple has sold about 84 million iPads (Sept. 21, 2012)

• Gartner estimates there will be 294 million tablets in 2015

(Source: http://gigaom.com/2011/06/29/the-iphone-effect-how-apples-phone-changed-everything/)

750 000 Apps / 40 billion downloads (Jan. 7,2013) (Source: http://techcrunch.com/2012/07/24/apple-app-store-hits-650000-apps-250000-designed-for-ipad-5-5b-paid-out-to-devs/)

Comma Soft

Mobile Device Management

25.01.2013 10

Trends

Source: http://www.youtube.com/watch?v=KSjsK0CVwVg

Comma Soft

Mobile Device Management

25.01.2013 11

Trends

BYOD / BYOT

Consumerization

Mobile first*

* Eric Schmidt, 2010

Comma Soft

Mobile Device Management

1/25/2013 12

Why MDM? User perspective

Consumerization

User experience

Comma Soft

Mobile Device Management

1/25/2013 13

Why MDM? Business / IT perspective

“… 42% could not indicate the quantity of mobile devices connected…“

Inventory management

Business requirements

(Germany) Source: http://www.bitkom.org/62432_62420.aspx

Comma Soft

Mobile Device Management

1/25/2013 14

Why MDM? Business / IT perspective

“… 95% of the respondents offer email functionality…“

Application management

Cross platform support

Security threats

Source: Forrester Research

• Application malware • Jailbreak rooted devices • Financial damage • Damage to reputation • Loss / Theft

Comma Soft

Mobile Device Management

25.01.2013 15

MDM solutions

iPhone config utility

Exchange active sync

Third party MDM

solution

Comma Soft

Mobile Device Management

25.01.2013 16

Device enrolment via configuration manager

1

2

4 3 5

Comma Soft

Mobile Device Management

25.01.2013 17

MDM via Exchange Active Sync

• Require a password • Password length • Special character in the password • Designate how long a device can be inactive

before requiring the user to re-enter a password

• Wipe a device

Comma Soft

Mobile Device Management

25.01.2013 18

Requirements

Comma Soft

Mobile Device Management

25.01.2013 19

Requirements

Comma Soft

Mobile Device Management

25.01.2013 20

Requirements

Comma Soft

Mobile Device Management

25.01.2013 21

Requirements

Comma Soft

Mobile Device Management

25.01.2013 22

Requirements

Comma Soft

Mobile Device Management

25.01.2013 23

Basic approaches

Heavyweight approach Lightweight approach

Pros Cons

• No in depth control • Separation of

corporate & private information

• Control of company data

• Selective wipe disputes

• Use of native apps • Convenience • One login • User acceptance

Pros Cons

• No native app integration

• User experience • User acceptance • Performance • Email client

• Strong IT control • Simple selective

wipe

Level of security can be increased at the cost of user’s experience.

Comma Soft

Mobile Device Management

25.01.2013 24

Approaches

User’s experience

Poor Great

Level of se

curity

Low

High

Cases a) Strict security b) Moderate security c) Basic security

Heavyweight approach

Lightweight approach

Lightweight approach c

a

b

Comma Soft

Mobile Device Management

25.01.2013 25

Vendors

More than 100 MDM software vendors

Filter:

• On premise distribution

• Provides discussed features

• Field research

• Feature set comparison from enterprise IOS

• Analysts reports Source: Gartner

Comma Soft

Mobile Device Management

25.01.2013 26

Vendors

Features AirWatch Good Technology Sybase Zenprise MobileIron

Over-the air (OTA) configuration Intelligence, troubleshooting, & support Real time inventory (e.g., system, apps)

Remote control Self-service portal

Advanced monitoring and actionable alerts Report templates PIN enforcement

Selective data wipe Jailbreak /root detection

Data encryption VPN

Data leak prevention (DLP) ActiveSync device restriction

Remote software distribution and updates Whitelist /blacklist capabilities

App store restrictions Enterprise-class app store

Comma Soft

Mobile Device Management

25.01.2013

St. Augustin 27

MDM-Lifecycle

Configuration

Self-Service

Autonomous Roll-Out

Over the Air

Restriktionen

Devices

Applications

Initial configuration

Certificates

Wifi

Policies

Device specific policies

Comma Soft

Mobile Device Management

25.01.2013

St. Augustin 28

MDM-Lifecycle

Configuration

Deployment

Applications

Installation and configuration

Centralized licensemanagement

Company data

SharePoint

File-Share

Comma Soft

Mobile Device Management

1/25/2013 29

Device enrolment via MDM solution

Receive Link from IT

Authenticate Install Profiles Configuration

Comma Soft

Mobile Device Management

25.01.2013

St. Augustin 30

MDM-Lifecycle

Configuration

Deployment

Security

Implementation of Security standards

Whitelisting / Blacklisting (Apps)

Compliance (on going)

Software version

Encryption

Password protection

Jailbreak / Rooting

Data leak prevention

Isolation of company data

Avoidance of proliferation

Comma Soft

Mobile Device Management

25.01.2013

St. Augustin 31

MDM-Lifecycle

Configuration

Deployment

Security

Support

Security actions

Remote wipe

Remote lock

Remote alarm

Location of the device

User-Support

Remote View

Self-Service

Comma Soft

Mobile Device Management

25.01.2013

St. Augustin 32

MDM-Lifecycle

Configuration

Deployment

Security

Support

Monitoring

Cost control

Calls and mobile data usage

Text messages

Roaming

Inventory management

Hard- / Software

Reporting

Comma Soft

Mobile Device Management

25.01.2013

St. Augustin 33

MDM-Lifecycle

Configuration

Deployment

Security

Support

Monitoring

Decommissioning

Device reset

Factory restore

Data wipe

Comma Soft

Mobile Device Management

25.01.2013 34

Comma Soft Consulting

Report on current mobile infrastructure

• Analyze mobile infrastructure

• Evaluation of status quo

Define status quo

Ste

ps

Act

ion

s D

eliv

era

ble

s

Desired condition report

• Analyze corporate and technical aspects

• Determine level of security

Develop target state

• Derive technical aspects from corporate needs

• Determine relevant criteria

Set technical requirements

Demand profile Solution proposal

• Assign weighting factors to criteria

• Product evaluation

Select suitable solution

Implementation plan

• Construct implementation strategy

• Implementation concept

Create implementation

plan

Comma Soft

Mobile Device Management

25.01.2013 35

Comma Soft Consulting

Comma Soft 25.01.2013

Open discussion Mobile Device Management

Thank you for your attention.

Themen für Praktika / Abschlussarbeiten: • Design und Implementierung eines digitalen Rechte-

Management-Systems • Design und Implementierung einer synchronisierten Identity-

Management-Lösung zwischen Unternehmens-Verzeichnis und Cloud-Dienstleister

• Konzeption der Umsetzung von Datenschutzanforderungen mit Hilfe von automatisierten Dokumentklassifikationen

• Virtuelle Systeme • CRM • Enterprise Communication im Unternehmen • Benutzerzentriertes Applikationsmanagement im

Unternehmen