Coldwell Banker Paradise

Policy Manual

Last updated 08-2017

9/30/17 2

PREFACE

The purpose of this manual is to set forth-basic policies and general guidelines to be followed

in the day-to-day operation of the Company. It can never be so complete as to cover every incident,

nor can it answer every question. In any matter not covered by this manual, the Company will decide

and be guided in such decisions by experience, the REALTORS Code of Ethics, the Multiple Listing

service Rules, the laws and regulations of the Florida Real Estate Commission and the Fair Housing

Act, all of which are incorporated herein by reference. The Company will, from time to time, make

additions and revisions, which will be announced and published to become effective with reasonable

notice.

Coldwell Banker Paradise (CBP) is herein referred to as Company, Broker or Management and

Associate Sales Agents shall be referred to as Sales Associates or Associates. Sales Associates are

independent contractors and no employer/employee relationship exists or is implied from any title,

provision or language used in this manual.

One important goal of Coldwell Banker Paradise is to provide the greatest possible opportunity

for personal and economic satisfaction for its Sales Associates. Ultimately, however, the success of

Sales Associates is theirs to achieve. They are, in many ways in business for themselves and will be

respected as such.

The business of this Company is to make a profit. This can only be attained through integrity,

high principles and the ability to obtain results in all real estate matters. Every Sales Associate is part

of this reputation and is expected to uphold it. The Company has adopted a Mission Statement, which

accurately communicates our vision for Coldwell Banker Paradise and all Associates, and Staff is part

of that vision.

MISSION STATEMENT

The Company has adopted the following Mission Statement:

Coldwell Banker Paradise is a family of professionals dedicated to creating exceptional real

estate experiences for our customers and communities through the passionate delivery of truly

remarkable service.

Our commitment is to believe in and use:

The Coldwell Banker name and image

The Most Professional Ongoing Support which will enable our Company’s Sales

Associates and owners to achieve a fair return on their investments.

To maintain a vision for the future that is based on these established values:

People make the difference

Quality service is essential.

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Excellence and Productivity must be a way of life.

FAIR HOUSING POLICY

Coldwell Banker Paradise is unequivocally and firmly committed to the principle of equal

opportunity in housing and the provision of equal professional services without discrimination

based on Race, Color, Religion, Sex, Handicap, Familial Status, or National Origin.

Fair housing is a serious matter. The Management of this Company has the legal, ethical, and moral

responsibility to do everything in its power to prevent any Associate (licensees, salespersons, or

employees associated with the Company) from committing any act or making any statement that could

be perceived in any way discriminatory based on race, color, religion, sex, handicap, familial status, or

national origin. Management must first make certain that all its Associates are aware of Company

Policy in regard to listing property, showing homes, negotiating offers, and serving the needs of the

buyers, sellers, property owners, and prospective tenants without discriminatory effect.

The Company and all its Associates must comply with both the letter and the spirit of the Fair Housing

Laws. These polices are not recommendations. Every Associate and Employee with the company

must follow them without exception.

CBP may be responsible for the acts of Associates in fair housing matters. This company may not be

in a position to defend Associates and Employees charged with violations unless these policies and

procedures are strictly followed. Therefore, acts of discrimination will be grounds for termination of

the Associate or Employee.

INDEPENDENT CONTRACTOR AGREEMENT

It is understood that all Associates of Coldwell Banker Paradise, are independent, self-employed

contractors. Each Associate must sign a formal agreement to this effect, outlining the terms of the

affiliation.

Final responsibility for decisions affecting the Company and the actions of each Associate reside with

the Company. This is particularly necessary in matters of dispute between Coldwell Banker Paradise,

with Associates of cooperating brokers or with the general public. Final decisions on whether or not to

litigate such matters or seek arbitration by the Board are made by the Company.

COMMISSION

All Coldwell Banker Paradise Associates will sign a commission agreement when hired.

Commission plans are explained in “The Choice Is Yours” manual and are adjusted annually on the

Associate’s anniversary date.

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REFERRALS

Coldwell Banker Paradise is a Principle Broker with the Cartus Referral System, the leading

referral system in the world. As a principle broker, we are the preferred real estate broker for all

incoming leads unless the customer requests otherwise.

Commissions on all company generated incoming referrals carry a 35% referral fee (except for

Cartus Affinity referral which carries a 37.5% referral fee). Referral fees on agent generated incoming

referrals from brokers that are not part of the Cartus system are as negotiated by the agent.

All outgoing referrals must be sent through the Cartus system. For referrals sent on an outgoing basis,

the agent will be paid 80% of the commission dollars received by CBP for the first two closed referrals

in a calendar year. For the third and all other closed out going referrals, the agent will receive 100% of

the commission dollars received by the company (after the Coldwell Banker franchise fee).

COMPANY SERVICES PROVIDED TO ASSOCIATES

Coldwell Banker Paradise provides a wide variety of services for its Sales Associates. The

Company recognizes individual production by providing increased level of services based on

production. However, each Sales Associate with CBP enjoys benefits and support far above the

competition. Included among these are:

Impeccable community and professional reputation as well as being the most prestigious

name in both the Indian River County and national real estate markets.

A well-coordinated marketing and advertising program with local newspapers, magazines

and other print media, plus national advertising support including national television, print

media, radio, and more.

Branch offices equipped with modern office facilities including computer terminals, copy

machines, fax machines, etc. Each branch office is staffed with administrative staff, whose

sole job is to ensure the success of the Associates.

Membership in many important and prestigious local, state and national organization,

including:

Four Multiple Listing Services covering mid and south Florida markets

Local Associations of REALTORS

State and National Associations of REALTORS

Local Chamber of Commerce

Cartus Referral System

Relocation Department handling incoming and outgoing referrals from our large referral

network.

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Unique marketing services including: Seller Services Guarantee, Buyer Services Guarantee,

Buyer Ready Marketing System, Previews Marketing Program, Coldwell Banker Mortgage

and Home Warranty. Professional collateral materials supporting these services are

provided to Sales Associates.

Local and National award program recognizing Sales Associate achievements.

Comprehensive ongoing training programs through Coldwell Banker University and local

CBP training, as well as Fast Start, the leading training program for new sales associates.

Monthly general sales meeting to supplement weekly branch sales meetings designed to

keep all Sales Associates informed on the latest developments in our business. General

sales meetings feature a variety of programs including speakers providing information on

topics of interest to all REALTORS.

Standardized real estate forms are available to the Sales Associates. It is expected that

these forms be used unless prior agreement is obtained from management.

A wide range of Coldwell Banker information, marketing materials and services are

available to the Sales Associates. ColdwellBankerWorks.com is a valuable source of

information on the many services available.

ADVERTISING AND MARKETING

GENERAL POLICY

Coldwell Banker Paradise is responsible for and will maintain an advertising program under the

guidance of our Advertising Director. This will consist of institutional advertising to promote the

name of the Company and ads on individual houses as part of our marketing program to sell the home.

A key component of our advertising program is the promise that “We Advertise Every Home Every

Day.” Coldwell Banker Paradise uses a variety of advertising media to accomplish these objectives

including:

Coldwell Banker Paradise Buyer’s Guide

CBP Web Sites

Coldwell Banker On-Line

Internet Distribution Partnerships

Newspaper

Civic Programs

Chamber of Commerce

Signs

Multiple Listing Services

Supplemental Magazines

Local Real Estate Publications or Tabloids

Brochures

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Press Releases

Coldwell Banker and CBP Materials

EDDM – Every Door Direct Mail campaigns

The Company reserves the right to choose advertising alternatives as well as add to or delete from its

advertising program.

GENERAL PROCEDURES

1. CBP will handle the Company’s advertising.

2. It is the listing Associate’s responsibility to keep their customers posted on how his/her

property is being advertised.

3. Please call any errors to the Advertising Director’s attention immediately. It is always the

Associate’s responsibility to read and critique ads on his/her new listing. Suggestions for

changes in ad copy must be in writing.

4. It is in the best interest of all Associates to continuously review marketing strategies with

each customer.

5. Associates must have Manager’s approval on any personal promotion or outside advertising

and must use the Coldwell Banker Paradise, L.C. logos of a size and manner that complies

with franchise guidelines.

6. If an associate advertises a phone number other than the Company number that number is to

be considered the property of the CBP until all advertising identifying the Company is

withdrawn.

7. Be sure to check with your office administrator for advertising deadlines.

8. Do not promise special advertising at company expense until clearing it with the

Advertising Director.

Signage

There will be no alteration of CBP signs. All sign riders must be Company approved and cannot cover

the Company office telephone number. No alterations or other riders can be used without Management

approval.

Coldwell Banker Logo

The Coldwell Banker logo is copyrighted and must be adhered to by all Associates. Any advertising,

brochures and/or marketing materials must include the appropriate logo and color.

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For further details, see the Coldwell Banker Residential Affiliate Policy and Procedures Manual, and

the Coldwell Banker Ad Kit, Identity Standards. The manual and standards are available on-line at

ColdwellBankerWorks.com.

“DO NOT CALL” REGISTRY PROCEDURES

Coldwell Banker Paradise complies with the FCC and FTC’s federal telemarketing rules. The company

accesses the Registry and will monitor compliance with the Rules. All Sales Associates have easy

access to the Do Not Call Registry through the Lead Router system, and can check any number in the

country. To access Do Not Call Registry, login to LeadRouter >Hover over YOUR LEADS>Click

DNC CHECK. Enter phone number or list of phone numbers you want to check.

Each individual agent will create a list of his or her farm and sphere of influence as prospects. Before

making calls to prospects, the Sales Associate must determine whether the prospect fits the Safe

Harbor provisions, or must check to ensure the prospect is not on the Do Not Call list.

Anyone requesting to be specifically put on the Company’s Do Not Call List is to be reported to the

Agent Services Administrator for inclusion on the list. All names on the specific Do Not Call list will

be added to the list every 90 days.

All agents will make calls in conformance with the following guidelines. Calls are to be made between

10 a.m. to 8 p.m., Monday through Saturday. Caller is to identify their name, company name, and if

requested, the agent is to provide the contact information for the Agent Services Administrator to the

customer being called.

At all times, agents are to be polite, informative and helpful to all prospects they are calling. Any

unacceptable conduct will result in counseling and possibly dismissal for repeated infractions.

Unacceptable conduct includes: repeatedly calling the same number; allowing the phone to ring

numerous times; abusive tactics such as threats or obscene language; or hanging up when consumer

begins to request placement on company’s do-not-call list.

Before calling, the agent’s responsibility is to check the registry and company specific Do Not Call list

and refrain from making any calls to prospects on those lists. Agents acting as buyer’s representatives

may call prospective sellers who are interested in selling their homes for a specific customer or to

preview the home to show to potential customers. Agents may not call prospects on the Do Not Call

list for a general solicitation even if they have indicated a desire to sell their home.

Agents may call past prospects for up to 18 months after last doing business with the customer. Agents

may further call prospects for 90 days after the prospect has requested information. Beyond those 18

months and 90 day deadlines, agents must obtain written authorization from any former customer or

prospect appearing in the Do Not Call registry before placing further calls. Agents must keep a log of

contacts to comply with these time constraints.

As part of the policy, all agents must undergo training on proper methods of calling before conducting

any phone prospecting.

Evidence of such training is to be kept in the form of a sign-in sheet at each class or a specific training

form if the agent takes such training from an outside course.

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EDUCATION AND CAREER DEVELOPMENT

CBP and COLDWELL BANKER UNIVERSITY offer the Sales Associate extensive and

comprehensive education programs and workshops for various levels of experience. These programs

consist of classroom instruction, use of role-playing techniques, video, and field activities.

For the convenience of Sales Associates, the education programs and workshops are offered on an

ongoing basis. All experienced Associates new to CBP shall participate in a one-day orientation and

the Fast Start training within three months of their association. However, all of the programs are made

available to both “new” and “experienced” Associates. Some programs are at no cost, others have

some cost. It is our expectation and recommendation that our Associates will utilize the training as a

valuable resource.

List of programs:

SPRINGBOARD: A self-directed program designed as preparation for TECHNICAL

SKILLS and FASTSTART, which will guide you through a series of activities leading to

potential business, and develop market knowledge.

TECHNICAL SKILLS: This series is an introduction to listing and sales contracts, agency

disclosure, mortgage financing, relocation, and referrals, goal setting and other technical

aspects.

DISCOVER THE DIFFERENCE: A one-day condensed overview of the many Coldwell

Banker programs that make up the “systems” approach to real estate. It is designed to provide

you with an understanding of the benefits of being affiliated with Coldwell Banker.

FASTSTART: This series is a skills development program for prospecting and presentation

techniques. You will develop the skills necessary for building business relationships in order to

provide quality customer service and achieve production

SUCCESS TRACK: It is a weekly activities driven program that gets you involved in the

daily activities of listing and selling real estate. This is a concentrated participation program

that provides direction and support for establishing good working habits that lead to productive

achievements.

PRESENTING AGENCY RELATIONSHIPS: This class provides presentation techniques

for agency disclosure. A visual presentation designed to help buyers and sellers have a clearer

understanding of representation opportunities and benefits available to them.

PERSONAL BUSINESS PLAN: Each Sales Associate is their own business entity. A

personal written business plan will aid in ensuring the operation of a successful and profitable

business. It is the expectation of CBP that each Associate will develop and operate by their

plan

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In addition to these programs that are provided locally, Coldwell Banker University offers a wide

range of programs offered in nearby locales, by correspondence and on-line which are available to

Associates at a competitive cost. A few of these programs include:

MAKE IT HAPPEN: One-half day program designed to help you organize your activities

using time management techniques to achieve maximum production results.

PHONE POWER/TELPHONE SKILLS WORKSHOP: A one-half day program designed

to increase your telephone effectiveness, develop your telephone prospecting skill, and evaluate

and convert your prospects to appointments.

FOUNDATION OF MARKETING – FARMING: A one-half day program designed to

enhance your ability to select, organize and implement a successful geographic prospecting

program.

FSBO WORKSHOP: This one-half day workshop will give you the skills and techniques to

attain the appointment of sellers that have the immediate need to sell. You will learn a special

presentation specifically for FSBO’S that will help build your confidence level. Have Fun

Selling By Owners and increase your listing inventory.

THE PROACTIVE LISTENER: This one-half day program is designed to help you increase

business by actively listening to what other people say, understanding what they really mean

and asking the right questions.

DYNAMICS OF BEHAVIOR: A two-part series, each one-half day workshops. This course

will heighten your understanding of various behavior patterns and will enable you to capitalize

on your behavioral strengths. Research supports the conclusion that the most effective people

are those who know themselves, are able to recognize the demands of their customers, and

adapt strategies to meet those needs. There is a $15.00 materials fee for Personal Profile

System that is administered in the course.

EVERYBODY WINS: this one-day program will teach you how to use information, time

pressure and power to negotiate the best solution for everyone in a transaction.

PLAN FOR YOUR SUCCESS: This one-day program is designed to increase production for

seasoned Sales Associates by helping them analyze past productivity and create a personal

“Success Road Map” for the future business.

In addition to education programs, the Management has established support services of career

consulting and coaching to enhance productivity and professionalism. However, the best training

ground for selling real estate is practical experience. Our education philosophy is to learn and apply.

Education without application is worse than worthless. Every transaction is unique and different and

you will learn by doing.

CBP encourages their Sales Associates to further their education through GRI and CRS designations,

as well as, obtaining a Brokers license, attending conventions, and reading trade publications.

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RECRUITING OF ESTABLISHED AGENTS

RECRUITING INCENTIVE:

1. WE NEED YOUR HELP to identify agents we would like to recruit. Please let any of the

Managers know who you would like us to speak with and we will contact them. Please keep your

eyes and ears open to identify Agents who would like to make a change. Think of your last

several transactions. Who did you think did a good job in a professional manner? The more active

agents we have in the office, the more synergy created and the more opportunity to generate

income. It is always much easier to work a coop transaction with someone in the same office than

in another office.

2. EXPERIENCED AGENT: $1,000 Bonus for recruiting an experienced Agent from another

company with a minimum of $1,000,000 Annual Volume and proven documentation such as

copies of HUD-1 Closing Statements and/or IRS Form 1099 showing income for prior 12 Months.

Bonus will be paid after closing of the Recruited Agent’s first Transaction with CBP.

3. INEXPERIENCED AGENT OR AGENT WITH LESS THAN $1,000,000 in Annual

Volume: $500 Bonus to be paid after closing of the Recruited Agent’s first Transaction with CBP.

4. NEW AGENT JUST LICENSED OR CHANGING FROM INACTIVE TO ACTIVE

AFTER ONE YEAR OR MORE OF BEING INACTIVE. $250 Bonus to be paid after closing

of the Recruited Agent’s first Transaction with CBP.

Revised 7/28/09

EXPECTATIONS FOR ALL PROFESSIONAL

FULL-TIME ASSOCIATES OF

COLDWELL BANKER PARADISE

It is the intent of CBP to allow each Associate to achieve the highest level of earnings possible

in our marketplace, while also ensuring the long term stability of the company through capital

investment for the future and a fair profit level. To maximize Associate earnings, the Company

provides materials, state-of-the-art equipment and Management support to assist the Associates in their

day-to-day operations. Each Associate is expected to provide the enthusiasm, competence, and

professionalism necessary to maintain the high standards and level of quality that is expected at CBP.

All professional full-time Associates will be expected to adhere to the criteria listed below:

1. Maintain membership in the local Association of REALTORS.

2. Obtain and keep any occupational or other licenses current as required by the policy of each

branch office.

3. Adhere to the REALTOR Code of Ethics and MLS Rules and regulations.

4. Consider your real estate business a full-time career.

5. Attend office meetings and company meetings regularly and on time.

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6. Make a commitment to familiarize yourself with all office inventory by planning your

weekly schedule to include property tour.

7. Process all sales and listings accurately and immediately.

8. Present a professional image in appearance and behavior at all times. The

Sales Associates should be dressed in professional or casual business attire in the office

(casual attire must convey a professional image and does not include tee-shirts, jeans, shorts

and flip flops). While we cannot list all the “do’s and don’ts”, our intent is to present the

most professional image possible. If necessity brings an Associate to the office in non-

business attire, the associate should attempt to avoid public areas, avoid interacting with

customers and keep the visit as brief as possible.

9. Maintain a record of your sales and listing activity (productivity chart) to determine your

income and source of business.

10. Determine annual production goals and put them in writing…your commitment to yourself

and your company. Develop a personal business plan to achieve your goals and review it

with your Sales Manager.

11. Continue to upgrade skills and professionalism through training sessions, seminars, special

interest courses, GRI classes, CRS, etc.

12. Keep abreast of current financing methods, rates, etc.

13. Set up an area, sphere of influence or corporate farm and consistently work it with mailings,

phone calls, and personal contacts.

14. Maintain a positive attitude about your Company, your co-workers, your competitors, and

the real estate business.

15. Be considerate of other Associates while they are at their desk and conducting their

business.

16. If a customer requests another agent’s contact information, give it to them with a positive

and courteous attitude toward the customer and the agent.

17. Invest in your business through personal or promotional advertising, mail-outs, giveaways,

etc.

18. The Associate will pay all company paid accrued expenses within 10 days of the statement

date. Associates must provide the company with authorization to charge any unpaid

statement to a major credit card. Late fees as established by the Company will be charged

on unpaid balances if the credit card is denied.

19. Anyone associated with CBP is required to carry Errors and Omissions insurance. The

Company will be responsible for obtaining coverage. The cost of this insurance will be

deducted on a per unit (side) basis according to the agent’s compensation split.

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20. It is important that the office always appear neat and orderly. All Sales Associates and

employees are, therefore, urged to be conscious of this fact: desk and general workspace

should be kept neat at all times. Associates are expected to leave general workspaces neat.

21. As a courtesy to our sellers, Associates are expected to show CBP inventory prior to

competitors’ inventory whenever possible.

22. An Associate who is out of town for more than a day must leave someone in charge of

his/her business, notify office personnel, and leave numbers where the Associate can be

reached.

23. All Associates are expected to have some means of contact such as a cell phone during

normal business hours.

24. The nature of the real estate business is becoming inextricably tied to computer retrieval

and sorting of information. All Associates need to have computers of their own. The

Company equipment and programs are to provide additional and specialized support, and

access to the Company database and MLS system.

25. Associates will be issued a key for after-hours access. When leaving Associates are to

make sure the office is secure.

26. Support and demonstrate team spirit by assisting co-workers when the need arises.

SERVICE SPECIALIZATIONS Specialized service will ensure that our customers and customers receive the best service within our

capabilities.

The Code of Ethics requires that we do not undertake any assignment that is outside our area of

expertise. Associates operating outside their area of expertise are expected to find an associate who

specializes in the subject properties. Compensation and responsibilities are to be agreed upon by both

parties and submitted in writing to management for approval.

Any prospect directed to the wrong department (e.g.: residential, commercial, property management,

new homes), upon discovery by an Associate, must be directed to the proper department as a courtesy

to the customer and the Associates colleagues.

Associates having established customers, who desire to transact real estate in an area that is outside the

specialty of his/her department, will confer with Management for proper servicing of the person’s

needs.

Commercial Agents: To become a CBP Commercial agent, three basic requirements demonstrate

competency and an interest to grow in the market category:

1) Each commercial agent must regularly attend the commercial agent sales meeting

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2) At the commercial sales meeting the agent must contribute the results of their prospecting to

help all agents keep current with the various market areas

3) Each commercial agent must be on a path to becoming certified as a CCIM (Certified

Commercial Investment Manager)

a. At least one CCIM designation course must be completed before being considered a

commercial agent.

b. At least one CCIM designation course should be completed each year until the

designation is earned.

TEAMS AND ASSISTANTS

Coldwell Banker Paradise recognizes the necessity for an assistant program to enable top Associates

with aggressive business goals to compete within the industry standards that have developed

nationwide. It is the intent of CBP to offer this program as a benefit for any Associate who wishes to

increase their business potential; however, it is not the intent to allow Associates to combine sales in

order to reach a higher commission level. The first step is to obtain the Manager’s approval in

advance. Teaming with a Sales Assistant not yet affiliated with CBP is strongly encouraged. Teaming

with an Associate or adding to a team of associates within CBP is normally not acceptable and requires

the Managers approval of the business plan in advance.

The following criteria have been established for Sales Associates who wish to develop their business

through the use of assistants:

Obtain approval of the Manager prior to initiating the process of an assistant program. As stated

above, teaming with an assistant to form a business unit requires the developing of a business

plan. The furnishing of an additional desk is at an additional cost to the associate, and requires

manager approval and sufficient production to justify the use of the space.

One member of the team will be designated as the Primary Associate and receive all credit for

listings and sales in both volume and GCI. He/she will receive all company recognition, be

eligible for corporate referrals and may take call time if desired. All other members of the team

will be designated as assistants or team members. Corporate referrals must be serviced by the

Primary Associate and may not be assigned to an assistant.

The Primary Associate has the responsibility of providing a written business plan to the

Manager for review and approval. The Primary Associate shall supervise the implementation

of the plan. There is a Company expectation that increased business will be the result of an

Associate’s adopting an assistant program

. The Manager will review the business results of the team every six months to ensure that the

anticipated business increase is accomplished and is being implemented according to the

business plan. If the anticipated increase in business has not developed, the Manager will

counsel with the team and establish guidelines for the team’s continuation.

The plan should include job descriptions for all assistants, both unlicensed and licensed

(clerical and non-clerical). A licensed assistant shall be designated as clerical if their duties do

not include an activity requiring a real estate license. An unlicensed assistant shall

automatically be designated as a clerical assistant. If an assistant’s duties include any activity

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requiring a real estate license, the assistant must place their license with CBP and join the local

Board of REALTORS.

Husband and wife are considered a team of two (one must be designated as Primary) unless

they have elected to maintain individual compensation plans.

The Company will have additional charges for teams with assistants. These charges have been

established to allow the Company to recover the cost of servicing the assistant. The charges

will include the cost of additional space the assistant requires, costs of company events that the

assistant attends, and other expenses associated on a per person basis. Licensed assistants (not

designated as clerical) shall pay marketing fees that apply to any licensed agent.

Because assistants need to work closely with other agents and staff in the company, it is

important that assistants feel that they are a part of the Coldwell Banker Paradise team, as well

as the agent’s team. Therefore assistants will be invited to all company events, the cost of

which is to be paid for by the Primary Associate.

It is recognized that a Primary Associate may desire more than one assistant. If more than one

assistant is included in the team, the same requirements of a business plan and an increase in

anticipated business will apply as well as the review by the Manager every six months to ensure

the team’s success.

Modified 8/10/09

PERMISSIBLE ACTIVITIES OF AN UNLICENSED ASSITANT

Unlicensed assistant is defined as support staff for a real estate corporation or other licensed

individuals.

Answer the phone and forward calls

Fill out and submit listings and changes to any multiple listing service

Follow-up on loan commitments after a contract has been negotiated and generally secure the

status reports on the loan progress

Assemble documents for closing

Secure documents (public information) from courthouse, utility district, etc. Have keys made

for company listings, order surveys, termite inspections, home inspections and home warranties

with the licensed employer’s approval

Write ads for approval of the licensee and the supervising broker, and place advertising

(newspaper ads, update web sites, etc); prepare flyers and promotional information for approval

by licensee and the supervising broker

Receive, record and deposit earnest money, security deposits and advance rents

Only type the contract forms for approval by licensee and supervising broker

Monitor licenses and personnel files

Compute commission checks

Place signs on property

Order items of repair as directed by licensee

Prepare flyers and promotional information for approval by licensee and supervising broker

Act as a courier service to deliver documents, pick-up keys

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Place routine telephone calls on late rent payments

Schedule appointments for licensee to show a listed property

Be at an open house for:

o Security purposes

o Hand out materials (brochures)

Answer questions concerning a listing from which the answer must be obtained from the

licensed employer-approved printed information and is objective in nature (not subjective

comments)

Gather information for a Comparative Market Analysis

Gather information for an appraisal

Hand out objective, written information on a listing or rental

Revised and approved by FREC 09/15/2009 Revised and approved by FREC 09/15/2009

CUSTOMER/CUSTOMER RELATIONS

All Sales Associates of CBP have the opportunity to work with any customer or prospect in the local

area.

Any misunderstanding or differences regarding a customer-customer transaction should be handled

with the Company and at no time should one Associate involve a customer-customer in his differences

with another Associate.

Coldwell Banker Paradise, reserves the right to reassign a customer when it is apparent that there is a

personality clash or for some other valid reason. Associates may also voluntarily ask that the customer

be reassigned. This request should be discussed with Management.

During a Sales Associate’s absence, the Associate must make arrangements with another Associate to

handle existing business. To allow Associates needed time off, it is recommended that each Associate

make prior arrangements with another Associate on an on-going basis, and inform management of this

arrangement. Any splits in commissions must be predetermined and in writing. If this is not done and

a dispute arises, the commission in question will be split equally (50:50) between the Associates.

Our first priority is to serve our customers well. It is the goal of the firm to get every call to the listing

agent if the agent is available within 10 minutes. If a prospect comes in or calls in and does not ask for

a specific Associate, a specific property, or indicate in any way that he/she has been contacted or

discussed property with anyone else in the office, this prospect will be assigned to the Associate on call

who is the next in line for a “floor call.” On the other hand, if a buyer who has an established

relationship or is a personal referral of an Associate, calls or walks into the office and asks for that

Associate, if that Associate cannot be reached, the Sales Associate on Opportunity Time should make

every effort to serve the customer. If both Associates show the customer property, they should sit down

and decide who should continue with the prospect or what commission split, if any, should be involved

between the two Associates for helping each other out.

In the event that the Associates cannot resolve any revenue issue themselves, either one or both may

request the Sales Manager’s assistance. If the issue is not resolved by the Management, it will then go

to an Arbitration Committee made up of two Associates chosen by each agent party to the dispute and

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one chosen by the Management. If one of the involved Associates is no longer associated with the

Company, then they may choose to have the issue arbitrated by the rules of the local Board of Realtors.

OPPORTUNITY TIME GUIDELINES

Opportunity Time is just that, an opportunity to obtain buying and selling prospects to develop into

customers and customers. If a prospect call is received during which is also referred to as Floor Time,

the call should be serviced immediately. It shall be the responsibility of the Associate to find a

replacement should it becomes necessary to leave the office to service that property. Any walk-in

customer will be assisted by and will become the customer of the Associate on duty.

Sales Associates should be dressed in professional or casual business attire (casual attire must convey a

professional image and does not include tee-shirts, jeans or shorts) for both Opportunity Time and

other times when a sales situation is possible. This includes weekend Opportunity Times. While we

cannot list all the “do’s and don’ts”, our intent is to present the most professional image possible.

We expect the Sales Associate to arrive early and project a business-like attitude to do a good job for

himself and/or herself and the Company.

Each Sales Associate may participate in Opportunity Time if the Associate meets the criteria

established by Management from time to time. Time periods will be assigned. The main duties for the

Sales Associate on Opportunity Time are to (1) handle all customer inquiries if the listing agent is

unavailable, and (2) greet walk-in customers, answer the telephone and make showing appointments in

the absence of a receptionist.

If, for some reason the Sales Associate on Opportunity Time cannot be available, it is not the

responsibility of Management or staff to find a replacement. It is up to that person to make

arrangements with another Sales Associate to cover that time. Failure to make sure an agent’s

Opportunity Time is covered will result in an agent becoming ineligible for future Opportunity Time.

Opportunity Time schedules will be the responsibility of the Sales Manager. Schedules will be posted

in advance specifying assigned Sales Associates and hours scheduled. A fair and consistent method

will be used to insure that all Sales Associates share the benefits as equally as possible.

Criteria for Opportunity Time:

1. Associate must complete Company training as required by Manager.

2. Associate must complete office orientation.

3. Associate must complete telephone Opportunity Time training session.

4. Associate must have fulfilled the productivity criteria as established by Management.

9/30/17 17

OPEN HOUSE GUIDELINE

Coldwell Banker Paradise, L.C., REALTORS, encourages all Associates to hold “Open Houses” to

generate prospects for listings and sales. Associates are encouraged to implement the “Tell 20”

Marketing System.

CBP “Open House” hours are to be at the Associate’s discretion.

It is the Associate’s responsibility to comply with ordinances relative to temporary signs. Any fines

incurred will be the responsibility of the Associate.

An “Open House” must never be left unattended, without seller and management approval in writing.

Customers should be discouraged from being present for an Open House, and should never be at an

Open House without an Associate present.

GEOGRAPHIC FARM AREAS

It is the policy of CBP to encourage all Sales Associates to prospect through “Geographic Farming” in

neighborhoods of their choice. The selection of neighborhoods should be with the guidance of the

Sales Manager. Considerations for selection should be: ratio of homes on the market to sales; number

of houses in the area; proximity of area to Associate’s home, office or drive route, activity of other

CBP Sales Associates in the area.

Specific activities must be engaged in on a regular basis in order to designate a neighborhood as an

Associate’s “Farm.” These activities should include mailings or hand-delivered printed promotions,

FSBO solicitation, expired listings monitored and solicited.

When sending mailings announcing the listing or sale of a home, Sales Associates are required to

request consent from the Seller or Buyer before using any individual names on the material.

It is the opinion of CBP that all prospecting activity and multiple for-sale signs in a neighborhood

support and encourages additional business. Due to restrictive trade agreements and Independent

Contractor status, we cannot “protect” a neighborhood against more than one Associate’s business

development. However, we encourage Sales Associates wishing to establish a geographic farm to

select one of the many areas not currently being worked in order to more quickly recognize benefits for

themselves from their efforts

COMPANY POLICY REGARDING AGENCY

In order to provide Sellers and Buyers with the highest level of service, Coldwell Banker Paradise,

L.C. operates as a Transaction Broker. Any sales associate needs to seek approval from a manager to

represent a customer as a Single Agent. Sales Associates may need to notice a buyer or seller that they

will be Non-Representative on particular transactions (e.g. when the agent is representing their own

property, or if a seller has chosen not to employ us by agreeing to pay a commission.) All laws, as

revised by the state from time to time, will be implemented fully in all instances. A Transaction

9/30/17 18

Broker notice is not required. A copy of the required agency notices must be kept in the customers file

for any other type of representation.

Sellers will be provided in their listing agreements a Transaction Broker Disclosure. If a seller does

not choose to allow Transaction Brokerage, this must be noted on the listing sheet. All agents working

with buyers on the property in this situation must obtain permission from the buyer to work in a non-

representative capacity before showing the property.

Buyers may be given the opportunity to enter into a Single Agent representation by signing a Buyer

Broker Agreement. On the Brokerage Relationship Disclosure there is a Transactional Broker

Agreement as well as a Permission to Transition Agreement. If the buyer wants a Buyer Broker

Agreement but does not agree to Transactional Brokerage, then properties listed by Coldwell Banker

Paradise, L.C. cannot be shown to them. If they decline the Buyer Broker Agreement, an Associate

may work with them in a non-representative capacity or transaction brokerage capacity.

Retainer fees are to be held in escrow until the transaction settles, at which time it will be credited or

refunded to the buyer, or the agreement with the purchaser expires or is terminated.

Associates working on commercial transactions in which the assets of the parties individually exceeds

$1million may both elect Single Agency representation within the Company if the buyer and seller are

represented by different Company Associates.

ANTITRUST COMPLIANCE POLICIES OF

COLDWELL BANKER PARADISE

The commission rates of our firm are based upon the cost of the services we provide, the value of these

services to our customers and competitive market conditions. Our commission rates are not determined

by agreement with, or recommendation or suggestion from, any person not a party to a listing

agreement with our firm.

Salespersons affiliated with this firm shall not participate in any discussion with any person affiliated

with or employed by any other real estate firm concerning the commission rates charged by this firm,

or any other real estate firm in our community.

When soliciting a listing, or negotiating a listing agreement, no salesperson affiliated with this firm

shall make any reference to a “prevailing” commission level in the community, the “going rate,” or any

other words or phrases that suggest that commission rates are uniform or “standard” within our

marketing area.

The amount of sub-agency compensation, or “commission split,” offered by this firm to cooperating

brokers is determined by the level of service we can expect a cooperating office to perform, and the

amount of compensation necessary to induce cooperation under prevailing market conditions. Sub-

agency compensation, or commission splits, are not intended, and may not be used, to induce or

compel any other real estate firm in our marketing area to raise or lower the commission they charge to

their customers.

9/30/17 19

When soliciting or negotiating a listing agreement, no salesperson affiliated with this office shall

disparage the business practices of any other real estate firm, nor suggest that this office, or any other

office, will not cooperate with any other real estate firm. Listing presentations shall focus exclusively

upon the level of service and professionalism provided by this office, the results we have achieved for

other customers, and the value the customer can expect to receive for the fees we charge. Potential

customers should be invited, and encouraged, to compare the value of our services to those of any

other real estate firm in our marketing area. Likewise, any salesperson who is invited by a potential

customer to compare our services with those of any other real estate firm should do so by emphasizing

the nature and quality of the services we provide.

Whenever a salesperson is unsure about the proper way to respond to the concerns of an actual or

potential customer or customer, or whenever a salesperson has been present during an unauthorized

discussion of fees or commissions, he should contact his principal broker or sales manager

immediately. If necessary, the broker or manager will consult our firm’s attorney.

HOME WARRANTY PLAN

It is imperative that all listings and all sales have an acceptance or waiver of the Warranty Plan when

you hand in your paperwork.

If there is no warranty in the file and a problem comes up, you will bear the expense.

CLOSING COORDINATOR

Using the closing coordinator allows you to spend more time listing and selling, and ensures top-notch

service for your customers. The cost of the Closing Co-ordinator will be the responsibility of the Sales

Associate. However, CBP provides certain subsidies and support to the Closing Co-ordinator so that

they can efficiently provide service to our agents.

CO-OPERATION WITH OTHER COMPANIES

Unless directed by sellers otherwise, Coldwell Banker Paradise will cooperate with all local Multiple

Listing Services members and subscribers.

When presenting an offer to purchase, all offers must be presented in writing and the associate must be

present for the presentation or find a Company representative to be present.

FEES FOR SERVICES

Commission rates are not set by law, or by agreement among Brokers. They are a matter of agreement

between the property owner and Coldwell Banker Paradise, as established by management.

9/30/17 20

Commission to be charged by Coldwell Banker Paradise and its associates shall be a minimum of the

following:

Homes and Condominiums 6%

Newly constructed homes and condominiums 5%

2 or more listings simultaneously by the same owner 5%

Vacant land under $99,999 7%

Vacant land over $100,000 6%

If needed, agent may agree to accept a 1% commission reduction if they are the listing and selling

agent.

Agents within the company have different levels of expertise and different personal marketing services

and consequently are authorized to charge over the described minimum commissions for their services.

Agents may adjust their portion of the commission at their discretion.

Listings may be taken below these commission rates with the approval of a manager. Any adjustment

to the company portion of a commission must be made in writing and approved by a manager in

writing prior to the commission reduction. Email communication is most efficient in these matters so

that there is a clear record.

PROCESSING LISTINGS, SALES & CLOSINGS

In order to insure that our support staff can process each listing, sale, and closing transaction according

to Company and state requirements, the New Listing Checklist for all listings taken and Transaction

Status Report for all sales must be used. These forms work as a checklist insuring that all the

paperwork has been completed properly and are included in the Listing Packets and Sales/Closings

Packets, which are available in all branches in the Thirty Drawer Cabinet.

LISTINGS

Associates are encouraged to list property for a minimum of 180 days. Any new listing or changes to

the status of a listing must be done using the MLS Profile Input Form or Change Notice and be signed

by the seller(s), Sales Associate and Sales Manager prior to changes being made to the listing service.

All listings are the property of CBP and can be released only by the Sales Manager; requests for

releases must be in writing from the seller(s). It is the Associate’s responsibility to proofread the MLS

information promptly and make sure that any errors are corrected. The Associate will be responsible

for any fines for incorrect information in the MLS.

It is the Associate’s responsibility to install the lockbox. Associates may use personalized signs, name

riders, or any other addition to the sign approved by Management, to encourage calls for information.

All paperwork must be turned in prior to putting the sign up.

On all residential listings, the Marketing Services Guarantee, a Seller’s Disclosure, and a presentation

of a Home Warranty are to be used to insure the level of customer service to which the company is

9/30/17 21

committed. All forms required by the New Listings Checklist must be included with the listing

paperwork.

SALES /CLOSINGS

Any deposit checks are to be submitted immediately. Sufficient earnest money should be obtained on

each contract to demonstrate the purchaser’s willingness to complete the transaction. In most cases,

we encourage Associates to use an earnest money deposit of at least two-percent (2%) to show good

faith, with the deposit to increase to 5% to 10% after completion of the initial due diligence period.

The Company’s escrow accounts are interest-bearing accounts, with the interest to accrue to the

company to defer the accounting costs. A fee for escrow maintenance, as set by the Company from

time to time, is to be charged for any deposit held by the Company but not accruing interest to the

Company.

In the event that a deposit is forfeited, all expenses (including legal fees) will be deducted before any

disbursement is made to associates. Forfeited deposits will be paid on a 50/50 split with the associate.

The Associate must maintain a complete, up-to-date file (as per Branch Office Policy and as outlined

in the Sales Status Form) for each sale in progress so that management may, at any time, refer to the

file and respond to any inquiry regarding the sale and its status or to consult with the Selling Associate

regarding the transaction. A copy of all offers, counter-offers and executed contracts, with all

appropriate paperwork, is to be immediately submitted to management.

The Associate must provide the services required throughout the pending status. In the event a Selling

Associate is unable to fulfill these responsibilities to the customer, management reserves the right to

reassign the customer and the appropriate portion of any commission involved.

Once a closing has been completed, the package must be submitted to the Real Estate Secretary in the

branch office. Once processed the staff will forward the package via overnight courier to the

accounting department where it will be processed and checks will be disbursed. Those checks will be

returned to the branch via the interoffice mail directly to the Associate. Please do not take closings

directly to the accounting department, as they must all go through the staff first. The Associate is paid

only after all duties are fulfilled.

Copies of all letters pertaining to real estate, regardless of whether they are written by the Sales

Associate or others, as reports, termite letters, services guarantees, homeowner’s warranty agreements

and closing statements shall be placed in the proper office files. This is the only protection that the

Broker has in the event of a lawsuit, and full knowledge of the case is important. There shall be no

excuse for the violation of this guideline. The office files are to remain in the file cabinets at all

times.

BUYING AND SELLING PERSONAL PROPERTY

Sales Associates shall not attempt to purchase or sell real estate without making the offer in writing

with a deposit attached and processed through normal Company procedures.

9/30/17 22

Any contract of sale to buy, sell or lease real estate by a licensed Associate or, if the contract involves

a member of the Associate’s immediate family, the following clause must be inserted in the contract:

“The seller/buyer acknowledges being advised that the purchaser/seller is a licensed real estate

person or broker and is purchasing for his own account or the account of his immediate family.”

When any contract is to be presented on behalf of the sales associate, or any family member, business

partner or others with whom the sales associate has a close personal relationship, all other parties must

be represented by another Associate or manager to ensure representation of all interests.

Before a Sales Associate purchases or sells any property in which he/she has an interest or proposed to

have an interest in ownership, the transaction must be disclosed to management.

Associates meeting the requirements stated below may buy or sell their personal real estate and receive

either 75% of the gross commission on the side of the transaction in which they are personally

involved, or a share according to their compensation plan, whichever is greater.

NOTE THE FOLLOWING:

1. To receive this benefit, Associate must obtain Manager’s approval in advance.

2. Associate’s name must be on the deed. Any benefit received in increased compensation

shall be in proportion to the ownership of the associate and their spouse. This benefit does

not accrue to staff working for the Associate and not the Company.

3. The purchase or sale of commercial properties, vacation homes, second homes or

investment property must be approved by Management prior to listing or purchase of said

properties.

BENEFITS OF YOUR COLDWELL BANKER AFFILIATION

National Name Recognition

Brand Awareness

National Television and Cable Advertising

CBNet Industry News and Bulletin Boards

CBNet Preferred Alliance Programs

CB Market Place

Develops Marketing Tools and Systems

Image Building Promotions

Video Link Quarterly

Coldwell Banker University

International Award Recognition

Regional Awards and Recognition

Networking Opportunities

Annual International Business Conference

Annual Elite Retreat

Regional Conference (combined Broker & Sales Associates)

Servicing 2000 Meetings

9/30/17 23

CB On-Line (Internet Home Page)

CBNet (Affiliate network communication link)

Information Services

Supports CBNet and CB On-Line Communication links

Approves Software Vendors

Business Planning Software

Coldwell Banker Referral Services Inc.

Global Referral Network

Referral Manual

Printed Referral Directory

CBNet Referral Directory

Broker to Broker Referrals

Self-Study Specialty Certification

Marketing Tools

Home Price Comparison Index Brochures

Resort Properties Brochures

Cendant Mobility Services

Listing Opportunities

Buyer Homesearch Opportunities

Seminars

Specialty Certification

Corporate Lead Center

Affinity Programs

AON Home Protection Plan

AON E&O Insurance

Preferred Alliances Programs Agent, Broker, Staff Consumer

Airborne/Overnight

Cendant Mortgage

Business Building Systems

Seller Services System

Manual

Action Plan

Listing Presentation

Home Enhancement Guide

Home Enhancement Video

Seller Services Guarantee

Seller Disclosure

Marketing Tools

Buyer Services System

Manual

Buyer Services Guidebook

Buyer Services Follow-up Program

Services Buyer Video

9/30/17 24

Buyer Home Services

Marketing Tools Home Protection Plan

Buyer Services Guarantee

Business Development Systems

Annual Calendar Program

Annual Greeting Card Program

Personal Promotion Kit

Prospecting Tools

Personal Promotion Video

Personalized Newsletter

Personalized Brochures

Farming Tools

Concierge Systems Binder

Specialty Markets

Resort Properties Program

New Homes Program

Previews Properties

Discount Unique Homes Adv. & Wall Street Journal

AWARDS

1 MONTHLY AWARDS

A. Selling Associate of the Month – Awarded to the Associate in each office with the

highest number of qualified sales written during the month.

B. Listing Associate of the Month – Awarded to the Associate in each office with the

highest number of listing units for the month. Lots are excluded.

C. Associate of the Month – Awarded to the Associate in each office with the highest

closed GCI.

2. ANNUAL AWARDS

A. Associate of the Year – Awarded to the Associate with the highest closed GCI for the

year.

B. Highest Sales Volume of the Year – Awarded to the Associate with the highest dollar

volume of sales written during the year.

9/30/17 25

C. Selling Associate of the Year – Awarded to the Associate with the highest number of

qualified sales written during the year.

D. Highest Listing Volume of the Year - Awarded to the Associate with the highest listing

volume during the year.

E. Listing Associate of the Year - Awarded to the Associate with the highest number of

qualified listings taken for the year.

F. Rookie of the Year - Awarded to the new Associate with the highest closed gross

commission income. A new Associate is an Associate during the first 24 months after

their first transaction, and who has been affiliated with the company for less than 24

months.

G. Referral Associate of the Year – This award is presented to the Sales Associate who is

responsible for the most closed outbound referrals during the calendar year.

H. Ed & Marguerite Schlitt Professionalism Award – This award is presented to the

associate who has shown the highest regard for self-improvement, specialization,

service to their profession and superior skills in dealing with others.

I. Mallory Killam Community Service Award – Awarded to the Associate or staff

member who has shown a significant commitment to service within the community.

J. Circle of Excellence Award – For a Sales Associate to qualify for this distinguished

award, the following must be met: A Sales Associate must have at least one written

buyer-controlled sale and one listing taken during each month of the calendar year.

K. Circle of Honor Award - To qualify for this award, a Sales Associate must meet one of

the two criteria:

1. 100% Club for Sales – A Sales Associate must have at least one written buyer

controlled sale each month in the calendar year; or

2. 100 % Club for Listings – A Sales Associate must have taken one listing each

month in the calendar year

MISCELLANEOUS

CBP COMPANY MASTER ROSTER

The company roster is proprietary and may only be used for CBP Management approved

communications. If you have an email that is real estate related but not directly CBP, you can email it

to Management for approval before sending it out to the roster.

9/30/17 26

BUSINESS CORRESPONDENCE

All business- related correspondence should be typewritten on Company letterhead, should reflect

proper business standards, and be placed in the appropriate office file. Correspondence relative to

disputes or problems should be written only after consultation with the Sales Manager. All farm

mailings must be approved before mailing. Management reserves the right to check any

correspondence.

The mail clerk may open all incoming mail. If mail is not specifically addressed, it will be routed to

the manager for assignment. Non-business mail should be sent to a home address.

MAIL POLICY

1. All mail is at the Associates expense unless other arrangements are provided in the Associates

“The Choice Is Yours” compensation plan.

2. Coldwell Banker has a contract with Airborne, which is substantially lower in price than other

overnight services. Each office will have the overnight envelopes and labels, but are at the

expense of the Associate. Some exceptions to cost may apply in relocation referrals.

COPIES

The Associate is responsible for the cost of all copies unless other arrangements are provided in the

Associates “The Choice Is Yours” compensation plan.

INSURANCE

A. Automobile

Sales Associates must provide CBP with a Certificate of Insurance in accordance with

provisions of the Independent Contractor Agreement

B. Equipment

The Sales Associate shall be responsible for procuring, at his/her own expense, insurance

coverage on any personal property brought into CBP’s offices. The agent may add coverage of

their personal electronic equipment kept at the office at the time of policy renewal in November

of each year. The agent must provide an inventory of equipment to be covered with serial

numbers and receive a signed acknowledgement from the agent services coordinator to know

that coverage has been added.

B. Liability

CBP strongly recommends that a Sales Associate obtain at his/her expense additional umbrella

liability rider increasing total liability coverage to at least $1 million.

9/30/17 27

RENTAL AND PROPERTY MANGEMENT

Any agent may rent properties if they choose. A Rental and Property Management Department is

maintained to provide full service for our customers. In order to concentrate on their higher paying

sales business, sales agents may choose to refer leasing customers to an agent specializing in leasing

property. When the referred customer decides to buy or sell property, the Property Manager will refer

the customer back to the referring agent without any referral fee.

Any referral fees for owner or tenant referrals are up to agreement between the individual agents.

Because of the time sensitive demands of property management, all property management is to be

handled by the property management department. In the same regard, any Property Manager that

chooses to work with a seller or buyer, must designate a co-agent for those transactions to ensure that

property management duties remain the key focus of the Property Manager.

All rental commissions are split with the agent on a 50% split (despite any other compensation

agreement in the Choise Is Yours Plans) due to the extra handling and liability costs of property

leasing.

Any property manager choosing to do take sales listings themselves rather than referring the seller,

shall pay any fees normally paid by the sales associates (Marketing Fee, Realtor.com).

Modified 7.14.09

FINES AND/OR LEGAL FEES

In the event of legal action involving any transaction, an Associate shall cooperate fully with the

Company subject to the provision on the Independent Contractor Agreement. CBP and the Associate

will share the expenses of the deductible in the same proportion as the commission share on that

transaction. It is CBP’s policy to avoid litigation whenever possible and, the Company reserves the

right to determine whether or not litigation or dispute shall be prosecuted, defended or settled and

whether or not legal expense shall be incurred in conjunction with, or separate from the Associate.

TERMINATION OR TRANSFER OF AN ASSOCIATE

It is the policy of CBP to encourage and promote Associate retention and growth. In the unfortunate

situation where an Associate is either terminated by or leaves the Company, the following will apply:

1. An exit interview is required. The Sales Manager will conduct exit interviews.

2. Any Associate leaving the Company is to immediately notify the Florida Real Estate

Commission.

9/30/17 28

3. The Associate is responsible for all equipment and supplies, i.e., signs, and lock boxes

issued to them. They are to be returned in good, clean, and serviceable condition. The Sales

Associate will be charged for any lost or neglected property of Coldwell Banker Paradise.

4. All prospects referred to the Associate by CBP are the property of CBP. The terminating

Associate will turn these prospects over to the Broker. The terminating Associate agrees

not to work with or contact these office referral prospects directly or indirectly through

another person or company.

5. All listings belong to the Company listings from the outset and will continue to be

Company listings.

4. Any Associate leaving the Company must follow appropriate checkout procedures with the

office.

5. All sums owed to the Company must be paid in full at the time of departure. In the event

the Associate does not pay, appropriate action will be taken for collection. In addition, the

Associate hereby agrees that CBP may deduct all monies owed from any compensation

otherwise owed the Sales Associate.

6. Payments after Termination:

A Sales Associate affiliated with Coldwell Banker Paradise will be compensated after

termination of affiliation for contracts accepted but not closed or completed prior to

termination of affiliation on the following basis:

The Sales Associate will be compensated at the rate the associate was being

compensated at the time of termination under the following conditions:

> All applicable plan fees are paid when due until closing.

> The compensation plan anniversary date has not past.

> No incremental step increases will apply to terminated associates

regardless of break-even or compensation plan.

The Sales Associate’s compensation rate will immediately roll back to 50%

on outstanding closings if their compensation plan anniversary date passes

after termination but prior to closing.

IMMIGRATION REFORM AND CONTROL ACT

In according with the Immigration Reform and Control Act of 1986, it is CBP’s policy to engage the

services of only those Sales Associates who are authorized to work in the United States. Pursuant to

this law, all Sales Associates who are offered engagements as independent contractors will be required

to submit to CBP, prior to their date on engagement, documented proof of their identity and

authorization to work, and must additionally submit any other documentation required by the Act from

time to time. Failure to timely submit such documentation will result in termination of your position as

an independent contractor. If you have any questions regarding compliance with these requirements,

please contact your supervisor.

9/30/17 29

HARASSMENT

It is CBP’s policy that the workplace is for work. CBP’s goal is to provide a workplace free of

tensions involving matters that do not relate to business. In particular, an atmosphere of tension

created by ethnic or religious remarks or animosity, sexual advances, or other conduct of hostile nature

does not belong in the workplace. Any such behavior will not be tolerated. Sexual Harassment is not

only disruptive to orderly workflow, but is against the law as well.

Harassment may be overt or subtle. It may take different forms including the following:

Verbal – Innuendoes, suggestive remarks, jokes that are demeaning of others or sexual in

nature, sexual propositions, threats.

Non-verbal – Suggestive objects or pictures, graphic commentaries, suggestive or insulting

sounds, leering, obscene gestures.

Physical – Unwanted physical contact, touching, pinching, brushing the body, assault.

Please remember that what may seem like innocent fun to one person may seem like harassment to

another.

If any such verbal or physical conduct unreasonably interferes with your work performance or creates

an intimidating, hostile, or offensive work environment, we urge you to notify your Manager or any

CBP officer so that we may have an opportunity to investigate.

Concealed Weapons CBP employees and agents must follow Florida Statute 790.06 with respect to possession of concealed weapons. CBP prefers that all employees and agents keep concealed weapons in their vehicles for self-defense purposes. If an employee or agent feels they must bring the concealed weapon into the workplace, they should not discuss nor display them.

ALCOHOL & DRUG USE

Coldwell Banker Paradise will not tolerate any alcohol or drug abuse by Sales Associates on any CBP

premises or while engaged in any activity on behalf of CBP. Drug abuse is defined, for this purpose,

as the misuse or illegal use of any natural or synthetic substance, including prescription drugs. Any

such abuse, or the illegal distribution of drugs or alcohol, will result in immediate termination of your

independent contractor relationship with CBP.

9/30/17 30

STAFF HOLIDAY SCHEDULE

CBP designates several holidays during the year as follows:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day and Christmas Eve Day

If a holiday falls on a Saturday or Sunday, the holiday may be taken on the following Monday or

preceding Friday.

9/30/17 31

SIGNATURE PAGE

I have read, and understand this Policy Manual.

I understand that this is a handbook of current company policy and agree to

comply with it, and its modifications, addenda and changes as they may be

incorporated therein from time to time.

_________________________________________ _________________

Name Date

Please return this page to the Real Estate Admin in your office as soon as

possible.