coinslot 2328 digital

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August 9 – August 15, 2013 • No. 2328 • www.coinslot.co.uk0015 DOND The Big One Flap Advert_test 14/07/2013 22:42

Overview: Gaming Machine

COMMENT

On the dayfilmingbegan, I wasput in adisguise toavoiddetectionfrom staff... 23

Industry news 4Seaside amusements 10Service report 11Latest machine charts 17B2B Listings 18For sale, wanted + opps 20Comment and opinion 22Newsweek & Diary 24

COINSLOT

The GamingMachine Techni-

cal Standards, pub-lished on theGambling Commis-sion website, incor-porate all therevisions made togaming machinetechnical standardsfrom September2007 onward. Thesestandards are theGambling Commis-sion’s up to daterequirements withrespect to game fea-tures, display

notices and generalmachine operation,including metering.

A Commissionspokespersonstated: “Operatorsor end users shouldnot rely upon thesestandards as ameasure of reliabil-ity, quality or mini-mal securitystandards.”

These standardspermit equivalencebetween differenttypes of technologyand do not specify

proprietary productsor technologies.Testing regimes forthese standards willpermit equivalentinternational stan-dards (ISO).

The Commissionconcluded: “Thetechnical standardsare not intended tolimit game contentor the use of newtechnological devel-opment providedthat the objectivesof the standards aremet.”

Funding rowerupts overSkegnesstouristattraction plan

Major UK seaside resort Skegness is missing outwhen it comes to funding to support tourism projects,according to a local councillor.

SEASIDE RESORTS

Councillor Mark Anderson saidLincolnshire County Council

needed to invest more along thecoast. Skegness attracts morethan four million visitors eachyear, generating £480m for thelocal economy, yet calls to helpthe town to become a year-round resort have fallen on deafears.

Anderson’s comments cameafter funding for a £1.2m attrac-tion in Skegness was turneddown by the European RegionalDevelopment Fund. The county

council said it was up to privatebusiness to lead investment.

The bid was for funding tocreate a covered walkwaybetween Skegness Pier andBotton’s Pleasure Beach, withstages at either end.

Anderson, a Labour memberof East Lindsey District Counciland Skegness Town Council, saidalthough the bid made it to thefinal stages, the contributionneeded from local businesseswas too much in the short term.

He believes the county coun-

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Machine Technical Standards

ESSENTIAL GUIDE

Survey sees seaside sufferingINDUSTRY

Service at your command11

August 9 - August 15, 2013 • No. 2328 • www.coinslot.co.uk

4

ith the current trend foremulating casino-stylegames firmly in mind, the

Gambling Commission hasdespatched a reminder tolicensed operators that gamingmachines offering games pre-sented as recognised games ofchance, such as roulette or black-jack, must be transparent ininforming players where thosegames differ from their ‘real’equivalents.

This follows a recent case inwhich a category B3 game whichwas presented and described as arandom roulette game when thatwas not the case. The game wasfound to be operating under gamerules that were different to theequivalent real game of roulette.This was not made clear to play-ers.

The Commission consideredthis to be a potential breach of thegaming machine technical stan-dards and contrary to ensuringgambling is conducted in a fairand open way. Following inter-vention by the Commission, thelicensed operator concerned, tohis credit, quickly made amend-ments to the game.

The Commission’s nationalcompliance manager for gamingmachines, Stuart McPhee said: “Ifa game plays differently on amachine when compared to therecognised real game it isdesigned to look like, then anygame rules must make that clear.”

He added: “Manufacturers, sup-pliers and retailers should assurethemselves that the rules of anycasino variant style games aretransparent, to ensure customersunderstand them. Failure to do so

could lead to formal regulatoryaction for breaching the Gam-bling Commission’s technicalstandards.”

The Commission’s Gamingmachine technical standardsrequire that “if a gaming machineoffers a game that is recognisable(for example poker, blackjack androulette) and is described as suchby title or visual presentation andthe chances of winning differfrom an equivalent real game, thismust be made plain to the playereither via the artwork or helpmenus. In any event the rules ofthe simulated game must be clearand transparent to the player”.

Additionally, if a game is mis-represented, or its rules or func-tioning are not transparent to theplayer, the Commission considersthis to be a breach of the secondlicensing objective - ‘ensuring thatgambling is conducted in a fairand open way’.

With coin-op game developersconstantly looking at ways to hangon to the coat-tails of the B2 (fixedodds betting terminal) sector,whose success has been helpedby being able to offer the likes ofblackjack and roulette, the mes-sage coming from the GamblingCommission is very much ‘pro-ceed with extreme caution’.

Commission issuestransparency reminder

The GamblingCommission has issueda game transparencyreminder for operators ofcoin-op machines whichoffer casino gamingcontent.

TECHNICAL STANDARDS

12MONTHSTO PAY!

cil, which is run by a coalition ofConservatives, Liberal Democ-rats and Independents, shouldnow step in and help fund thescheme. Anderson said: “We arenot getting our fair share - thecounty council only invested£300,000 last year. To put that inperspective, East Lindsey (thelocal authority) invested about£500,000. We have got some ofthe most severely deprivedwards in the UK along the coastand our young people are cryingout for jobs and training.”

“We cannot be a 12-weekeconomy any more,” he added.

Conservative county council-lor Colin Davie said Mr Ander-son’s comments were ‘hugely

unfair’. He responded: “We areinvesting massively in the coast-line, which is not just Skegness.”

Regarding the covered walk-way, he said: “I don’t think it is adead project - I think it can comeback but it is going to need to seea greater level of contributionfrom the private sector. I expectall businesses to start puttingsome of the profits they makeevery year back into their busi-nesses so the tourism industrycan grow.

“Quite honestly, the countycouncil does not own Skegnessand it does not own the fore-shore - most of it is owned by thetown and district councils andbusinesses.”

W

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4 Coinslot August 9 - August 15, 2013

Industry

Long-standing amuse-ment and gaming oper-

ator Keeday Leisure hasacquired Preston-basedoutfit Abbey Leisure in abid to strengthen its pres-ence in the north of Eng-land.

Managing directorCharles Baker toldCoinslot: “We’re pleasedto announce this latest

acquisition, especially aswe’ll be keeping on all ofAbbey Leisure’s existingstaff, who can now lookforward to a good, posi-tive future.”

Keeday Leisure, whichwas established in 1970,operates coin-op equip-ment to pubs, regionalbreweries, national brew-eries (tenanted and man-aged), members clubs,universities, Armed

Forces and amusementarcades. Baker believesthat his business hasgrown over recent yearsdue to ‘innovation andforesight’. The move willsee Abbey’s directorsDerek Wright and SteveRobinson taking more ofa ‘back seat’ in the imme-diate aftermath.

Keeday’s new arm willoperate from its depot inBury, Lancashire. While

understandably buoyedabout the Abbey acquisi-tion, plans are afoot tocontinue expanding in thenorth of England,revealed Baker. He con-cluded: “We’re looking tomake further inroads inthe north and gain evenmore momentum in otherareas.”

Keeday currently hasfour offices located inLancashire, Leicester-

shire, Lincolnshire andSouth Yorkshire.

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study by theCentre for SocialJustice, entitled

Turning The Tide, has sin-gled out a number of tradi-tional seaside resorts asfacing levels of povertysimilar to some of thecountry’s most deprivedinner city areas.

The report examinedfive coastal towns - Rhyl inNorth Wales, Margate,Clacton-on-Sea, GreatYarmouth and Blackpool.

It found that on keymeasures of poverty -school failure, teenagepregnancy, fatherlessnessand lone parenting, andworklessness - they haveproblems as severe asdeprived inner-city areas.

Christian Guy, the CSJ’sdirector, said: “Some ofthese areas have been leftbehind. We must ramp upefforts to revive Britain’scoastal towns, not just forvisitors but for the peoplewho live there.”

In one part of Rhyl, two-thirds of working-agepeople were dependenton out-of-work benefits.

Meanwhile, 41 per cent ofadults in Clacton-on-Seahad no qualifications -almost double the averagefor England and Wales.

Blackpool local author-ity had the highest rate ofchildren in care in thewhole of England - 150 per10,000 population - farexceeding the Englishaverage of 59, it said.

The CSJ said much ofthe accommodation in thefive towns had beenacquired by private land-lords and converted into‘extremely cheap’ hous-ing, attracting peopleliving on low incomes andwelfare claimants, as wellas less economically-active people such assingle-parent families andpensioners.

In Blackpool, the localcouncil believe an abun-dance of cheap accommo-dation is a magnet, as oldfaded guest houses areturned into bedsits. Theyare trying to contain thesituation by forcing land-lords to get licences. Butcouncils in London and

the Midlands haveapproached Blackpoollandlords looking to findcheap accommodationfor some of their residents- a poor town, attractingpoor people.

It also found councils inhigh-cost areas weretaking advantage of cheapaccommodation in sea-side towns by using themto house vulnerablepeople.

As a result, coastaltowns were becoming“veritable dumpinggrounds for groups suchas care leavers, peoplewith substance abuseproblems, those withmental health issues andex-offenders”, it said.

CSJ director ChristianGuy said living standardsin some of the UK’s best-known coastal towns haddeclined ‘beyond recogni-tion’ and locals were ‘bear-ing the brunt of severelevels of social break-down’.

“We have found inspir-ing local people, servicesand charities working

hard to turn thingsaround, but they are strug-gling to do this alone.Some of these areas havebeen left behind. We mustramp up efforts to reviveBritain’s coastal towns,not just for visitors but forthe people who livethere,” he said.

The report said of Mar-gate: “The road to Mar-gate’s regeneration is longand there is no quick fixfor the malaise of socialand economic issuesplaguing the area.”

On the plus side, how-ever, it recognised thework being done byorganisations like the Mar-gate Task Force - whichbrings together 14 differ-

ent agencies to tacklehousing and regeneration- and praised the impact ofthe Turner Centre.

The CSJ’s report added:“The road to Margate’sregeneration is long andthere is no quick fix forthe malaise of social andeconomic issues plagu-ing the area.”

Cllr Iris Johnston,Thanet council’s cabinetmember for communityservices, said a lot wasalready being done, con-cluded on a positive note.She stated: “We are gettingthere... the issues arechanging day by day. Thereare good bits and bad bitsbut there is more opti-mism now.”

Keeday Leisure acquires Abbey Leisure

OPERATORS

SOCIAL STUDY

Better housing and transport links are vital if seaside towns likeRhyl, Margate, Clacton-on-Sea, Great Yarmouth and Blackpool areto overcome deep-rooted levels of poverty, according to a newreport.

A

Report exposespoverty in coin-opstrongholds

OPERATORS

Felixstowearcadeownerlooks toexpand

Charlie Manning, owner ofManning’s Amusements in

Felixstowe, has submittedproposals to the boroughcouncil for a licensed bowl-ing and amusements venue inIpswich, which has been ear-marked for a former factoryon the town’s Star Lane.

If the project is given thegreen light, it would includefive bowling lanes, gamingmachines, a bar and an Ameri-can-style burger diner.

Manning said: “It is going tobe just off the waterfront so itis a good link between thewaterfront and the towncentre. With UCS and studentaccommodation just oppo-site us as well, it is going to bea great spot for students. A lotof the feedback we have hadis from people saying Ipswichneeds something new and dif-ferent. We will serve alcoholand food but it will be goodquality and the ten pin bowl-ing and entertainment willmake a well-roundedevening.”

A decision is not due to bereached on the proposalsuntil the end of Septemberbut Manning is confidentthey will go through. As wellas offering people a place toenjoy games and food, therewill also be rooms wherepeople will be able to holddifferent functions, with liveentertainment also planned.

Manning added: “The firstfloor is the private rooms forfunctions and the groundfloor is the main use of restau-rant and bowling. It won’t befine dining but it will be goodquality and with a couple offun challenges as well.”

It is thought the buildingwill take about three monthsto refurbish and it is hoped itwill be open by the end ofOctober.

2328-p04-05-industry:Coinslot NEW 6/8/13 16:20 Page 1

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The website Research and Markets hasannounced the addition of the Video

Gaming Market Report 2013 report to itsoffering and casual gaming, which hasinspired the likes of recent coin-opredemption pieces Doodle Jump andTemple Run, has seen a huge upsurge.

A major growth segment in the videogaming industry in recent years has beencasual gaming. These relatively simple andcost-effective games are mainly aimed atmobile devices, and have been driven bythe proliferation of smartphone owner-ship in the UK, and via the significantgrowth in the tablet computing sector.Such games, while cheap to play, are ableto be sold to the mass market and haveproven extremely popular among demo-graphics not traditionally associated withthe video gaming market.

Over the next five years, the home videogaming industry is expected to experiencea period of strong and prolonged growth.As software releases accelerate, anddemand for the new consoles rise, growthin the market is expected to becomeincreasingly significant from 2014. How-ever, as the console market reaches satura-tion, growth could be becomeincreasingly subdued by 2016 or 2017.

In 2012, the authors estimate that thevalue of the UK home video gaming indus-try exhibited a decline of 6.3 per cent in

comparison with the previous year. Thisfall is attributable to the maturity of thecurrent generation of home video gamingconsoles, released in 2005 and 2006.

However, in 2012, Nintendo was the firstof the major console manufacturers torelease a new, eighth generation console,with the launch of the Wii U. Despite this,with no new gaming platforms from Sonyor Xbox, the market for gaming hardware,software and accessories remaineddepressed.

In 2013, however, Sony and Xboxannounced plans to release their entriesinto the eighth generation of consolegaming, the PlayStation 4 and Xbox One,both of which are expected to be launchedin the final quarter of 2012. This, alongsidefull-year sales and an increasing number ofsoftware releases for the Wii U, is expectedto boost demand in the market in 2013 andbeyond.

ew SWP content forthe Paragon gamesterminal is coming

soon, according to GamesWarehouse. The Chase (ITVStudios) and Pointless (Ende-mol/BBC) are headline SWPgames for the v7.0 softwarerelease in September. A com-pany spokesman toldCoinslot: “Games Warehouseis the only SWP developercontinuing to invest in pre-mium branded content andthe cashbox performance ofboth these games across theconnected estate has beenextremely encouraging.”

Furthermore, the CasinoZone of v7.0 will also includea new Cat C game, Texas

Hold’em Poker. The originaltop-earning SWP classic, out-lawed by the Gambling Com-mission, has beenreconfigured as a legitimateCat C content item and willboost Paragon cashboxesthis coming September.

Elsewhere, Gold Strike,Games Warehouse’s five-reelslots game, is now live on theSky Vegas online gaming plat-form and ‘has got off to aflying start’. September willalso see the release of thegame to Sky’s mobile plat-form.

Commenting on therelease, Bob Parker, Sky’shead of games, said: “We areextremely excited and proud

to be first to market withGames Warehouse by launch-ing their great new GoldStrike game on Sky Vegas. Itcontinues our approach ofsourcing the best games inthe industry, games that reallyengage with players, and we

will be certainly adding moreGames Warehouse content toboth our desktop and mobileportals. The early perform-ance of Gold Strike hassmashed all our expectationsand we look forward to a longand successful partnership.”

Games Warehouse unveilsnew content innovations

Video game research showsgrowth in casual gaming

FSB calls for sustainedrise in bank lending

BUSINESS

The Federation of SmallBusinesses continues to bang thedrum for banks to keep on lending tosmall firms.

Commenting on theMoney and Supply

data from the Bank ofEngland which showedlending to small firmsrose by £0.2bn in June,but fell £0.5bn in the sixmonths to June, JohnAllan, national chair-man, Federation ofSmall Businesses, said:“It is encouraging thatlending to the smallestfirms has risen in June,but for a lasting impact

we need to see this overa number of months. Wehave already seen theprice charged by thebanks for finance fallsince the introductionof Funding for Lending.”

Allan concluded on awary note, stating:“However FSB memberdata shows that overthe past several quar-ters, four in 10 firms seeapplications refusedfrom the banks.”

CONTENT

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2328-p04-05-industry:Coinslot NEW 6/8/13 12:42 Page 2


Industry INDUSTRY AMUSEMENTS LEISURE B2B COMMENT NEWSWEEK

REPORT The essential guide to one of theindustry’s most under-estimated sectors - aftersales and service. 11

Sceptreacquiresassets ofEdmontonMachinesOPERATORS

ne of the country’sbiggest operators,Sceptre Leisure, has

acquired the machineassets and operations ofEnfield-based EdmontonMachines Ltd, which hasbeen trading in the UKcoin-op arena since 1977.

The assets purchasedcomprise 1,300 machinesin 650 leisure sites. Thesewill be integrated intoSceptre’s existing nation-wide depot network con-solidating Sceptre’s marketposition in the south of Eng-land. This acquisition fol-lows on from Sceptre’s

recent £20m refinancingwhich provided funds forcontinued growth, andunderlines the company’sability to identify and con-solidate selected acquisi-tions in a quick andefficient manner.

A company spokesper-son stated: “Sceptre LeisureSolutions has grown suc-cessfully since 1998, pro-viding excellence, not onlythrough products supplied,but also through unrivalledcustomer service stan-dards.

“We have redefined thebenchmarks in customer

service, believing firmlythat a product is only as suc-cessful as the service thatcomplements it. Our serv-ice is now well recognisedthroughout the UK withregional brewers, pub com-panies, free trade cus-tomers, and various leadingchains.

“Our well structured andvastly experienced man-agement team has allowedus to forge strong links withmajor machine manufac-turers, ensuring we areinstrumental during thesite testing of newmachines. Keeping ahead

of the changing needs ofour market allows us toensure that only the mostprofitable machines aresited on our customer’sestates.”

Ken Turner, CEO of Scep-tre Leisure, concluded:“This acquisition furtherstrengthens and consoli-dates our footprint insouthern England. It buildson our national capabilityand after swift integrationwith the rest of our net-work will enable us toimprove even further themarket leading service weoffer our customers.”

The Association ofLicensed Multiple

Retailers’ annual bench-marking report has uncov-ered positive growth inthe pub sector. Its yearlyreport has found thatinvestment in staff andpremises are returning tonear pre-recession levels,and like-for-like sales and

margins are in meaningfulgrowth.

The trade body believesthat, for the first time sincethe recession, all pub trad-ing styles are - on average -reporting positive like-for-like sales. However, overthe course of the last fiveyears, food sales as a pro-portion of total turnoverhave grown by 39 per centand wet sales have declined

by 8 per cent.Both of these trends con-

tinued in the past year, withfood sales up a percentagepoint to around 25 per centof average total pub sales,and wet sales down fourpercentage points toaround 68 per cent of aver-age total pub sales. For thefirst time, food sales havecome to represent “well inexcess of half of total

turnover for food-led oper-ators”.

Community locals havefinally returned to salesgrowth after four consecu-tive years of decline.Indeed, the number of com-munity pubs has increasedas a proportion of the pubestate represented bysurvey respondents.

The ALMR’s strategicaffairs director Kate

Nicholls asked: “Have welost all the fat? Is the sectoras a whole now in ruderhealth? The survey suggestsyes it is.”

Nicholls warned, how-ever, that the sector recov-ery could be jeopardised byfurther unsustainablecosts. “Costs of doing busi-ness are creeping up again,particularly those driven bylegislation,” she concluded.

SceptreLeisure, one ofthe leadingoperators ofamusementmachines in theUK, has acquiredthe machine assetsand operations ofEdmontonMachines Ltd, asouthern UK-based supplier.

The latest offering fromtoy and gift supply spe-

cialist Whitehouse Leisureis Disney’s Planes with anexclusive assortment ofplush available in time forthe film which is set to pre-miere on August 14.

A spin-off of the highly

popular Cars movie, Planesfeatures likeable charac-ters such as Rochelle,Dusty Crop the Crop-sprayer and Bulldog theSpitfire which Whitehouseis convinced will provide aninstant hit with kids.

Stocks are available ofsix assorted 30cm charac-ters Dusty, Skipper,

Rochelle, Bulldog, Chu-pacabra and Ishani.

Whitehouse Leisure’sportfolio reveals a veritable‘who’s who’ of successfultoy entertainment brandsespecially during 2013,having launched a numberof products specifically tocoincide with film releasesduring the year.

The most successful ofthese is the Despicable Me2 Minions which White-house believes is easily thenumber one crane productof the year ‘with unprece-dented demand’ and fol-lows other productlaunches such as FindingNemo 3D, Monsters Uni-versity and Smurfs 2 which

have all performedstrongly.

Whitehouse Leisure hasalso identified the need toensure that its licensedranges are merchandisedin the best possible way,therefore crane point ofsale and wrapping is avail-able to complement all ofits products.

PLUSH

Whitehouse bags ‘flying licence’ just in time

ALMR report suggests pub recoveryPUBS

SEASIDE

Skegness celebratedits annual ‘Switch On’

last weekend. X Factorand Dancing on Ice star,Chico, was welcomed bya large crowd as heswitched on the illumi-nations in the Lin-colnshire town.

The build-up to theSwitch On started from6pm on Saturday, withcompere StefanMichaels and Butlin’sRed Coats and Billy Bearkicking off the event withtheir popular dances.

Other entertainmentcame from Top Limitzjunior dance crew, Taikodrummers, JaniceSutton Dance Studio,Rock and Roll bandThree Parts Cut, andlocal band Monro.

Skegness is‘switched on’

O

2328-p06-industry:Coinslot NEW 6/8/13 16:21 Page 1

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Industry INDUSTRY AMUSEMENTS LEISURE B2B COMMENT NEWSWEEK

CLOSURE IOA chief pays tribute toClaremont after it confirms an end tobusiness after almost 50 years. 23

EVENTS

The amusement sector has been on therise in Turkey for the last 10 years. With

newly-renovated children’s parks, shop-ping malls and amusement facilities inhotels and new theme parks, Turkey hasbecome an investment spot for foreigninvestors.

Organised at the Istanbul Fuar Merkezi,ATRAX 2013 - Amusement, Attraction andPark Industry and Services Exhibition willbe held from 5-7 December 2013. Theorganisers stated: “The ATRAX Exhibition isgetting ready to bring together the amuse-ment sector of Turkey, which is open forgrowth to specialist foreign investors.”

Visitors levels are expected to rise thisyear, notably from the draw of newexhibitors from the Middle East, theBalkans, Asia, Africa, Russia, Ukraine,Germany, UK and Greece.

TECHNOLOGY

Featurespace, the corporate spin-off of aUniversity of Cambridge engineering

department project, is using machinelearning techniques to identify peopleshowing patterns indicative of problemgambling, before consulting psychologistson the best and safest preventative actionto take.

Gaming sites collect data on the bettingpatterns of every one of their customers,including the time of day, frequency andsize of bets placed and the types of gamesan individual typically plays. By analysing

this information, Featurespace is able tobuild up a picture of what is normal for anygiven individual, and what would consti-tute erratic or uncharacteristically riskybehaviour.

“As we worked with the gaming indus-try, we know a lot of the companies reallywell, it was looking at one aspect of fraud,where a customer will charge back a trans-action and say, ‘well I didn’t make that’,

though sometimes they actually did makethat transaction but they may have beenspending a lot more than they wanted to,”said David Excell, co-founder and CTO.

“So it’s that false claim, maybe out of des-peration, that constitutes the fraud, andwe decided to start looking at the protec-tions in place for customers at the momentto stop this kind of thing happening. Wedecided since we’re harvesting so muchdata for our fraud solution work, how canwe use some of that to try to understandthe player from a corporate social respon-sibility point of view, to understand ‘is thatplayer in control?’ and so on,” said Excell.

Positive predictionsfor Turkey growth

Tech firm uses ‘machine learning’ to combat gambling addiction

orth East-based technologycompany Screach has devel-oped a plug-and-play system

called ScreachTV that allows pubsto create their own TV channelswhen they’re not showing sport.

The system is already in over 100pubs around the country, operatedby Bob Rudd, and the outfit has justsigned a deal with Wear Inns to roll itout across their entire chain.

By using ScreachTV, publicans cancreate their own channel featuringthe latest news, sport and entertain-ment headlines, weather, posts onTwitter, Instagram, YouTube andFacebook, and interactive games

such as pub quizzes and jukeboxesthat they can control using theirsmartphones. They can also createadverts for their own offers andevents, or make money for the pubby selling the space to local busi-nesses.

Screach CEO Paul Rawlings toldCoinslot: “We’ve been working inpartnership with Bob Rudd sincelast year. The company is an experi-enced distributor of fruit machines,gaming and pool tables with a net-work of over 2,000 pubs, and we’vebeen working with them to effec-tively roll out this exciting technol-ogy across the UK.”

SINGLE SITE

Bob Rudd facilitates largepub TV technology roll-out

The Responsible Gam-bling Trust’s Neil

Goulden has reported2012/13 to be a record-breaker for the charity. Hestated: “I am delighted toreport that 2012/13proved to be a record-breaking fundraising yearfor the Responsible Gam-bling Trust with the gam-bling industry donating£5.7m last year - 10 percent more than in2011/12.”

The charity has also con-tinued to reduce its over-head and fundraising costs,which now represent 9.6pfor every £1 raised.

As a charity wholly andvoluntarily funded from

the gambling industry, theResponsible GamblingTrust remains particularlyconscious of the need tomaintain its independenceand integrity. As such, it hasin place robust gover-nance arrangements tooversee all its work includ-ing the establishment of aresearch committeechaired by Liz Barclay, thecharity’s senior independ-ent trustee. The Responsi-ble Gambling Trust hasalso appointed Bell Pot-tinger (David Hill andStephen Lotinga) as com-munications advisers tohelp build and secure theorganisation’s reputation.

The Responsible Gam-

bling Trust recently pub-lished its 2013/14 com-missioning plan, settingout how donations will bespent on research, educa-tion/harm prevention andtreatment services. Thisyear, the proposed distri-bution of funds is plannedto be 16 per cent morethan in 2012/13.

Goulden concluded:“On behalf of my fellowtrustees, the staff at theResponsible GamblingTrust and our beneficiar-ies, I thank you for yoursupport and very muchhope that you will helpus achieve our 2013/14fundraising target of£6m.”

Record-breaking year for RGTIt says muchabout an industrythat no matterhow deep therecession strikes,it continues to payits dues on socialresponsibilty - andhow. The RGThas this weekconfirmed that thegambling industrydonated 10 percent more to itsactivities than theprevious year.

COMMENTARYSo, 10 per cent more donated to the RGT than last year -and that’s in the midst of a relentless recession and alegislative backdrop that just makes a sensible, saneperson despair. It’s this kind of data that will undoubtedly slip under theanti-gambling lobby radar - much to their shame. Andthat’s because, gambling remains a massively over-reg-ulated industry, and an unfairly, inconsistently regulatedone at that.Yet, these donations from the industry continue to roll in;at what price, well, everyone outside of the industry isn’treally interested as long as that particular tap stays on. But the question will always remain - at what stage canthe industry continue to give without receiving? Until this very real crisis of consistency - or lack of -starts to seep into the regulatory consciousness, all wecan do is take solace - and pride - on a somewhatremarkable achievement for a much maligned sector ofthe business world. Gambling, whether you like the factor not, is paying its way. Maybe it’s time that somepeople start to respect that?

SOCIAL RESPONSIBILITY

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2328-p08-industry:Coinslot NEW 6/8/13 16:21 Page 1


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Cleethorpes Pierreopened in a week

Clacton Pier has marked its 142ndanniversary and the start of thesummer holidays with a spectacularfireworks display. Pier owner BillyBall said he hoped to make theshow, which also featured a choir,DJ anddancedisplays,an annualevent.

Clacton Pier celebrateswith a bang

Campaignersagainst aproposed TescoExpress store onthe site ofWestward Ho!’sSunshine Leisure amusementarcade will meet with local MPGeoffrey Cox next week. Themeeting takes place at 7.30pm onAugust 14 at the resort’s Village Inn.

Tesco No campaign tomeet MP

Ingoldmells’ Fantasy Islandamusement parkhas unveiled itslatest high speedattraction: wirelessbroadband.Operations manager James Parkersaid: “We will be rolling out excitingnew social media platforms over thenext few years that would not havebeen possible without this.”

Broadband boost forFantasy Island

Cleethorpes Pier’s newleaseholder Bryan Huxford hascelebrated reopening the iconiclandmark just a week aftercollecting the keys. Hecommented: “I can’t believe wehave got it openalready but I feelvery, veryoptimistic aboutthe future.”

FEC

Exmouth could be set to get anew amusement arcade

after the resort’s council-owned Elizabeth Hall, alongwith its car park and toilets,were sold for £1.2m.

The buyers, Whitbread PLC,who are building a 60-roomPremier Inn on the site, will also

pay an extra £202,000 in devel-oper contributions.

East Devon District Councilsaid that part of the sale pricewould be spent on the QueensDrive ‘Splash’ project, whichwill include an amusementarcade, as well as a play andrecreation area, a water sportshub and retail areas.

At a meeting of its cabinet,

the council said an outline plan-ning application for the projectwould be submitted within “the

next few weeks”.Andrew Moulding, chairman

of the Exmouth RegenerationProgramme Board, said: “Thepeople of Exmouth would notthink it right if we did not investthe receipt from Elizabeth Hallinto other projects in Exmouth.”

The council’s deputy chiefexecutive, Richard Cohen, saidthat contracts for the transfer

of the Elizabeth Hall site wouldbe completed by next week,with building work beginning‘soon.’

However, he admitted thatthere would still be a cashshortfall for the Queen’s Drive‘Splash’ project and said thecouncil will need to seek fund-ing from other sources, includ-ing the European Union.

Sale paves way for new Exmouth amusement arcade

Council parking profit millions revealed

New figures show that councils are makingmillions of pounds in profit from parkingcharges - the bane of many seasideoperators’ lives.

PARKING CHARGES

nglish councilswhose boundariesinclude seaside

resorts have been found to beamongst those making thehighest profit from parkingcharges.

According to a report bythe RAC Foundation, Eng-land’s 359 councils had a totalcurrent account surplus of£565m from on and off-streetparking schemes in 2011-12,a rise of 10 per cent on theprevious year.

Although eight of thecouncils with the 10 biggestcash surpluses were London-based, Brighton and Hovewas sixth, while Cornwallwas eighth.

The figures were madepublic just days after a judgedeclared that Barnet Councilin north London had acted

illegally in setting parkingcharges to raise revenue.

Professor Stephen Glais-ter, director of the RAC Foun-dation, said: “For many localauthorities, parking chargesare a nice little earner. Not allauthorities make big sums.Several run a current accountdeficit and indeed of thosewith surpluses many will seethe money vanish when cap-ital expenditure is taken intoaccount.

“But the bottom line is thathundreds of millions ofpounds are being con-tributed annually to councilcoffers through parkingcharges and the drivers whoare paying them have a rea-sonable expectation to seethe cash spent on improvingthe roads. In fact it isenshrined in law - as under-

lined by the Barnet case lastweek - that profits gainedfrom on street charges andpenalties must be ploughedback into a very limitednumber of things includingmaintaining the roads.”

In recent years, parkingcharges have become thebane of many an amusementarcade operator, as increaseshave discouraged visitorsfrom parking in pricierseafront areas or caused themto spend less time parked at aresort in order to avoid payingmore.

Brighton and Hoveboosted its parking profitsfrom £12.8m in 2010-11 to£14.4m in 2011-12, whileCornwall’s actually fellslightly, from £8.2m to £7.9m.

Blackpool, the 36th high-est parking charges earner,saw its surplus rise from 3min 2010-11 to £3.6m in 2011-12, while Bournemouth, in39th, dropped from £3.8m to£3.4m.

The news also came just aday after the governmentclaimed that councils willincrease the amount of

money they make from park-ing charges and fines by morethan £30m this year.

Ministers said that incomefrom “parking services” isforecast to rise by 5.6 per centfrom £601m to £634.5m in2013-14.

Local government secre-tary Eric Pickles accusedcouncils of using motoristsas a “cash cow” for incomelost in other areas and saidthe figures showed that park-ing charges needed to be“reined in”.

He commented: “This

£635 million municipal park-ing profit shows why weneed to review and rein inunfair town hall parkingrules.This government hasscrapped the last administra-tion’s Whitehall rules whichtold councils to hike up park-ing charges and adopt aggres-sive parking enforcement.

“But councils aren’t lis-tening, and local shops andhard-working families aresuffering as a result. The lawis clear that parking is not atax or cash cow for townhall officers.”

E

LOCALAUTHORITY

Brighton & HoveCornwallBlackpoolBournemouthSouthend-on-SeaScarboroughTorbaySkegnessHastingsWeston-super-Mare

PARKING SURPLUSBEFORE CAPITAL CHARGES (£M)2011/1214.47.93.63.43.43.33.01.51.51.2

RANKING BY2011/12 SURPLUS

6th8th36th39th40th41st47th103rd106th124th

2010/1112.78.23.13.82.53.42.81.81.41.1

2328-p10-Amusements:Coinslot NEW 6/8/13 16:22 Page 1

Coinslot AUGUST 9 - AUGUST 15, 2013

11

B2B

Essential Guide to...

REGIONAL OPERATORS

After sales & service

‘You’re only as good asyour last service call’

Automatic Machine Services (AMS)has had a good first six months ofthe year. We have picked up a lot of

new business, and various products areperforming very well for us. We are con-stantly reviewing our products to ensure weare maximising income across all our sites.

We have picked up a lot of new businessthrough doing the right things the right way,and on good terms. In July and August sofar, we have noticed a slight dip in takings,but this tends to happen at this time of theyear. We have noted an uplift in a smallnumber of Paragon machines in specificsites, due to the Category C option beingintegrated, while AWPs are continually per-forming particularly well.

In my opinion, after-sales and servicing isparamount. My Granddad started our busi-ness, and his philosophy was: ‘You’re onlyas good as your last service call’. If you arelate, or you don’t turn up or you can’t fix themachine then this is what the customer willremember. Service is probably the mostimportant aspect of the business.

You can supply the best machine in theworld that’s number-one in the charts and issupposed to take the most money everyweek, but if it’s out of order it’s going to bethe worst machine in the world.

As such, our servicing tasks arereviewed daily. We have a team of servicetechnicians who are on the road seven daysa week. Service calls are all monitored asthey come in from the customers, loggedonto the system and numbered so thatnothing is missed whatsoever. Our ruling onit is that anything which is logged before 9o’clock at night is attended to that evening,and within two hours. So, if someone puts acall in at quarter to nine they will havesomeone there that night - and 95 per centof the time an engineer will be there withinthe hour.

We also stock a range of accessoriesand components. For example, with regardto pool tables we have a dedicated techni-cian who visits every site every six weeks,and the table will be brushed and re-marked. He will check the cue tips, cleanthe lights, ensure the table is level andcheck the chalk stocks. Of course, itdoesn’t take long for a well-used pool tableto start looking a bit tired, and this will affect

the income. This service is free of charge toour customers.

More generally, all our service techni-cians have a full range of spares in their

vehicles, so that if they get a problem theyhave the parts they need to be able to fix itstraight away and not have to head back tothe depot.

We ensure all of our engineers are keptup to speed in terms of new technologiesand new products. For example, werecently conducted a training exercise withSound Leisure for jukeboxes. We try andget as much information on any new prod-uct or new technology as we take deliveryand conduct training sessions with ourtechnicians. It’s important for everybody toknow how all the machines work and learnall the little tricks of the trade that help youovercome problems. This is obviously anongoing process, but communication is key- and manufacturers are always there topass on information.”

Service is, perhaps, the mostimportant aspect of any gamingoperation, according to JasonJarrett, director of AutomaticMachine Services in the SouthEast.

The essentialguide to aftersales & serviceP11-16

AUGUST 9 - AUGUST 15, 2013

16This week’s

machinecharts

18B2B listingsand industrymarketplace

20Classified

sales, job andbusiness

opps

“

2328-p11-17-Essential:Coinslot NEW 6/8/13 15:32 Page 1


12

B2B

Essential Guide to ... After sales & serviceSector OverviewSWOT ANALYSIS

t’s impossible to deny that the indus-try has contracted over the lastdecade or two, therefore as demand

for new products has slowed and productmargins have fallen, after-sales service -which ultimately safeguards returns oninvestment - has become less of an after-thought and more an integral part of anysupplier or distributor’s armoury. As a natu-ral by-product, spares and components

providers have become more organised,professional and altogether quicker toreact to the market’s needs.

Even if a company’s main business is inthe production or distribution of amuse-ment, gaming, video and novelty machines,the provision of after-sales service has nowbecome an integral consideration of anyfirm with something to sell.

Evidence has shown that improving the

quality of customer service is the key toachieving a competitive advantage. Inother words, a good product remains nec-essary in the first instance, but it is no longersufficient to compete in today’s UK coin-op trading environment.

Equally, shoddy after sales service canhave an adverse affect on a company’s for-tunes. If service requirements such asreplacement parts or technical updatesaren’t provided efficiently - and in doublequick time - the obvious conclusion is cus-tomer frustration and loss of further sales.

Making extra money from after-sales isdesirable, but in many cases providing anefficient and reliable after-sales service canbe used as a highly competitive tool for pro-moting the products in question and creat-ing a better image for the company thatmanufactured or distributed it. It has longbecome clear that after sales adds value tothe product that was originally bought.

A solid after-sales service allows opera-tors to gain maximum value from their pur-chase and, ideally, lets them ensure that it isavailable to their customers for many yearsof trouble-free use. Furthermore, it is nolonger enough to provide operators with‘just’ well-designed and professionally man-ufactured machines, but also to give themthe peace of mind that a thorough after-sales service provides. After-sales has there-fore evolved into an integral part of anydistributor’s armoury.

An operator’s satisfaction is thereforenot only decided by the ROI and overallperformance of the equipment purchased,but by the total value received and by thequality of the interaction and relationshipexperience throughout the product’s lifes-pan.

In a sector that has shrunk as dramati-cally as UK coin-op, after-sales have becomemore important than ever before. It is nocoincidence that an unhappy customer, dis-satisfied with the level, speed and effi-ciency of a distributor’s after-sales supportwill soon look elsewhere when it comes toupdating his machine stock. Customer loy-alty, therefore, is ultimately ‘bought’ by aconsistent level of after-sales service fromthe first moment something goes awry - afact that is certainly not lost on today’sproviders.

After-sales - the ‘solutionsnot problems’ sectorThe quality of service, particularly what is provided beyond a machine’s initial deployment in the arcade,bingo hall, pub or club, can be a vital factor underpinning an operator’s future purchasing decisions. In theuber-competitive arena of amusements and gaming, where products are many, but profit margins areslim, a professional after-sales service can make all the difference.

Call David, Tim or Diana now on:01132 798216/07950 407041

Making The Most of MGD

MACHINESNEW 3 PLAYER GOLDEN WINNER DeLuxe10p£5 Rebuild…£5,995

MIDAS TOUCH Baby Cab 10P/20P £5/£8/£10…£1,495RANDOM GOLD Flat Top- Bar X Cab 10P/20P/25P

£5/£8/£10/£25…£1,195LUCKY STAR Casino Cab 10P/20P/25P/30P/50P

£5/£8/£10/£25/£35/£70…£1,395RANDOM GOLD Classic 10P/20P/25P/30P/50P -

£5/£8/£10/£25/£35/£70…£1295

KITS10P/20P/25P/30P/50P - £5/£8/£10/£25/£35/£70 to fit:

BarX/Big7/Red Bars/BarX10/BarX5/BarX 7’s/Magic 7’s/Diamond 7’s etc…from £149

LUCKY STAR 10/20/25/30/50p-£5/£8/£10/£25/£35/£70..£695Random Gold Classic10/20/25/30/50P £5/£8/£10/£25/£35/£70…£695

MIDAS TOUCH Video to fit Slotto/Reel King type base 10P/20P/25P £5/£8/£10/£25…£695

GOLDEN GAME 3 Player 10P/20P/25P £5/£8/£10/£25…£995GRAND GOLDEN GAME 3Player 10P/20P/25P £5/£8/£10/£25…£995

REDEMPTION TICKET MACHINES3 PLAYER WIZZARD OF ODDS with generous P/X on MAZOOMA 3

Players…£6,995TICKET MAGIC…£1295

MIDAS TOUCH Ticket…£1495MAGIC 7’s Ticket…£795

ANY ELECTROCOIN CASINO MACHINE – Ticket…£795

TICKET REDEMPTION KITSPACKMANBALL/CASINO WINNER/CASH KONG & Any Baby PUSHER…£395

DONKEY DERBY/LONDON BUS/PIG RACING…£1395KIDDIE RIDE TICKET SYSTEM…£245

STRENGTHS

• Important additional revenue source• Customer satisfaction breeds long-term

distributor/operator relationships• Operators can no longer afford to buy

from a company that doesn’t have anestablished and competent after-salesservice

WEAKNESSES

• An element of machine downtime is,unfortunately, inevitable

• Too much emphasis and investment onafter-sales can eat into overall profits

OPPORTUNITIES

• Greater customer retention, thereforefreezing out competitors

• Operators will buy more often and/or ingreater quantities if they’ve benefitedfrom a good after-sales service

• Advantage can be gained over competi-tion as many products are similar

THREATS

• New legislation can render machines on-site obsolete or less profitable

• Parts are harder to source for oldermachines or those manufactured abroad

SWOT ANALYSIS AFTER-SALES

I


AFTER SALES

oinslot: How isbusiness faring in2013?

Leo Bateman: Business is strongand improving, which is verypleasing, particularly bearingin mind how the economy hassuffered over the past fewyears. A number of our coremarkets - including amuse-ment - seem to be receivingmore investment at the toplevel, which is resulting inhealthy component sales.We are constantly developingnew solutions to add to ourGBA and Microcoin ranges. In2013 we have so far releasedthe GBA ST1-C, an ultra-com-pact note stacker unit suitablefor standard amusementmachine doors, and the RE1escrow module, a rotarydevice that exhibits great ver-satility and allows users fullcontrol of their transaction.Both products have alreadyattracted great interest from awide variety of markets.

CS: How important is it tooffer a comprehensiveafter-sales and/or servic-ing solution?LB: It is extremely important,and always has been. Cus-tomers don’t just want a prod-uct that performs - they alsowant the peace of mind that acomprehensive after-salesservice provides.

CS: Could you describe atypical service proce-dure?LB: When a situation ariseswhere a product requiresrepair, or upgrade, an RMA(Returns Material Authorisa-tion) number is provided tothe customer. This reference

is the basis of tracking from thatpoint onwards.Once the goods are returned,an investigation is carried outwithin two days of receipt atAstrosystems, and the findingsforwarded to the customer -

along with a request for autho-risation to repair should theproduct be out of warranty. Weaim to despatch the repairedgoods within a day of the inves-tigation results being provided,or authorisation granted,whichever is applicable.

CS: Does Astrosystemsoffer any ‘self-service’style solutions?

LB: Our recentlyupdated GBA Talksoftware applica-

tion allows manufacturers,operators and end users tocarry out basic servicing of ournote validator range. Softwaretools are also available for ourMicrocoin QL and SP prod-ucts.Our GBA products now

benefit from a USB flash down-load option for dataset update,and, along with our Microcoinsolutions, can be upgradedremotely via ccTalk. In order tomake this process as user-friendly as possible, all soft-ware updates for ourcurrent-generation note andcoin acceptors are suppliedfree-of-charge.

CS: How important is yourcommunication with sup-pliers?LB: We maintain constant com-munication. At our base inOxfordshire, we ensure thatskilled technical staff arealways on hand to answer anyqueries or provide furtherinformation. Should customerswish to learn more about GBAand Microcoin, we provide fulltraining - with no charge for thefirst session - and tailor this tosuit any requirement.

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13

Market Perspectives

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Saving the customertime and money

With today’s challenging economic times, thesuccessful operator continually adapts theirservice to attract new customers and sell more to

those they already have. Fundamental to this is makingsure machines are well presented and kept in goodworking order. Therefore, it is imperative that any faultymachines are up and running as soon as possible. Thisis where a good service provider, offering excellentadvance replacement service and a wide range of postmaintenance spares, comes to the forefront.

The E-Service van run operates throughout the UK,from South Wales to central Scotland. Our six profes-sional, reliable and efficient drivers travel in excess ofhalf a million miles per year, collecting and deliveringrepairs and spares to designated customers everyweek. There is no minimum order value and the driver isfully equipped with relevant paperwork and packaging.

Importantly, no matter how well the operator plansahead, there will always be times when a machinebreaks down, potentially resulting in a significant loss intakings. To get the machine back up and runningurgently, you simply order an advance replacement partand we will deliver it the next day. The van driver willthen collect your faulty return. The main benefit is thatboth lost revenue and the operator’s stock levels arekept to a minimum, giving maximum returns with mini-mal investment - a win/win solution. The main benefit ofthe van run is simple: it saves the customer time andmoney. There are no carriage charges, no invoicequeries, no packaging costs and no time stuffing boxes.Customers all over the UK have found they can makesignificant cost savings using our services and appreci-ate the fact there is no minimum collection or ordervalue.

Tristan Wormell, our operations manager, heads upthe workshop, working closely with the departmentsupervisors, ensuring that regular communication iskept between E-Service and the suppliers, so that anyupdated firmware, currency changes and fraud issuesare brought to the forefront as soon as possible. Allrepairs come complete with latest firmware installedand a three-month warranty, giving our customers thepeace of mind they require.

As a team we believe that communication is impera-tive both internally and to our customers. Communica-tion, whether by telephone, email or face-to-face, is keyto offering the best service possible. In addition, E-Ser-vice encourages customers to contact us for technicalsupport, so that information can be shared, assisting allwithin the industry.

SERVICE NETWORKS

Customers across theUK have found theycan make significantcost savings usingvan run and advancereplacement servicessuch as those offeredby E-Service. PaulSmith, sales directorfor the company,explains.

Keeping on track“

Today’s customersdon’t just want aproduct that performs- they also want thepeace of mind that acomprehensive after-sales service provides.Leo Bateman, salesexecutive forAstrosystems,explains.



14

B2B

Essential Guide to ... After sales & serviceMarket AnalysisSERVICE PROVIDERS

Suzo-Happ believe that it is crucialfor operators to work closely withafter-sales and service solution

providers, especially in these financiallytesting times where operators don’t wantto tie up too much cash in their spare partsstock holding.

Customers need to have the knowledgeand the confidence that their service andsolution partners not only have a cost effi-cient and reliable spares and accessoriesoffering, but also that they have a greatunderstanding of the business and opera-tional needs of the operator.

To Suzo-Happ, every customer - nomatter how large or small - is important toour business. We have a very knowledge-

able, capable and helpful team of sales andtechnical staff here in the UK, as we do inall of our offices across the world.

We are available to our customers byphone, in person, by email or through ourwebsite and can often be contacted out-side of normal working hours, if necessary.We have two external sales managers whoare both office and field based, along witha team of internal sales representatives anda newly formed customer service depart-ment in addition to our workshop and tech-nical support staff.

All of the above allows us to deal withour customers more quickly and efficiently.We provide two van run collection anddelivery services per week for spares andrepairs, and for those customers we cannotreach personally we offer free collectionand free delivery of repaired items, whichhas proved to be extremely popular withour customers as this provides them with asimple, cost-effective, quality repair serv-ice.

Being part of a global organisation isgreat for us, and of course great for our cus-tomers, particularly as there are manyvideo and amusement games which arebrought into the UK from the US and China.Our OEM business in both the amusementand gaming sectors across the world givesus access to technical knowledge and, ofcourse, parts we will have supplied to theoriginal equipment manufacturers - theend result being a broad range of productsand knowledge for our customers.

We talk to our customers on a regularbasis to see how their businesses are chang-ing and what issues they are currentlyfacing. We are very proactive when it comesto creating solutions to some of our cus-tomers’ issues. Most recent examples ofthis is the creation of an LCD retro-fit kitfor Golden Tee Golf and also Portrait Studiowhere the original CRT monitors are nolonger available, but the products are stillrelatively popular and operators can justifyspending a bit of money on them to keepthem going.

At Suzo-Happ, we try to keep ahead ofthe pace when it comes to gaining techni-cal and spare parts knowledge for the latestequipment in the market. We have excel-lent relationships with all of the manufac-turers and brands that we represent. Thishelps to keep us up to speed with what’sgoing on in the industry, and our globalpresence in both the amusement andgaming sectors means that there is a greatwealth of knowledge and expertise withineasy reach for our customers and us.”

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‘Today’s operatorsrequire flexible after-sales solutions’

Suzo-Happ leverages its globalnetwork to stay ahead of thecurve. Sales director JohnVallis explains why after-salesremains a crucial part of the coin-op engine.

“

zo; on file

VIEWPOINT

Get amove on!Extensive product knowledge,attention to detail and lightning-quick response time is theafter-sales ‘Holy Trinity’these days with operatorsdemanding that their machinesare kept running to their fullpotential. Alex Lee explains.

roviding a reliable, practical andeffective after-sales serviceshould, one would assume, come

as second nature to the UK gaming andamusement industry. After all, this is a serv-ice-led business which demands that theproducts supplied function to their opti-mum levels in often challenging condi-tions. Furthermore, they’re operated attimes when servicing and back-up canbe difficult to maintain.

Add to this the ongoing issue ofmachines staying out on site for muchlonger these days, and it becomes obvi-ous that whether you’re in the businessof supplying or operating, any machinedowntime that you’re responsible for hasto be kept to an absolute minimum.

“Speed is the essence” is the oft-repeated mantra of anyone directlyinvolved in the provision of after-salesservices, from both an operational andsupply perspective. After all, a machinethat doesn’t work - for whatever reason -is no use to anyone. Speedy response time,therefore, is uppermost in the list of anyoperator’s selection criteria, from thepoint of purchase onwards.

Of course, however, there’s a lot moreto an efficient after-sales service than driv-ing a van quickly and having the biggesttoolbox. Another crucial factor that regu-larly crops up is the need for customersto be able to speak with the industry’stechnical experts who can swiftly get tothe heart of a problem before it becomesa major issue. While the coin-op industryhas developed more in recent years thanit is sometimes credited for, operatorswith malfunctioning machines don’t haveto deal with international call centreswhose employees don’t know the differ-ence between Bolton and Poulton.

Comprehensive product knowledge,immaculate attention to detail and theability to transfer this to the customer effi-ciently is at the end of a UK phone line.

While today’s coin-op machines are assophisticated as you like, fixing them isn’trocket science, but it does require spe-cialist knowledge, qualified engineersand the right parts. And that, quite clearly,is something the UK gaming and amuse-ment sector has in abundance.

P


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B2B

15

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ased just outside Oxford, AstroSys-tems specialises in bank note andcoin validation solutions. Manufac-

turing and selling the popular Global BillAcceptor (GBA) and Microcoin ranges,Astrosystems has been servicing the UK

and European markets for over 20 years. A key benefit of using GBA and Micro-

coin is the constant support and after-salesservice that is available. Astrosystems hasits own in-house repair facility, managed byexperienced technicians. Any upgrades orreprogramming can be carried out in theworkshop at very competitive prices.

Marc Tebbutt, repairs technician, states:“We have always taken pride in our work-manship, and have been offering a reliableand speedy service to our customers formany years. We have been instrumentalwhen upgrades have been required, suchas for new notes or coins, to both the GBAand Microcoin ranges. Additionally, we aremore than happy to carry out any customerrequests - be they periodical servicing orsoftware update - all at very reasonableprices.”

In a marketplace where dedicated repaircentres are growing in number and promi-

nence, AstroSystems remains the popularchoice for servicing of both its GBA andMicrocoin brands. Providing an attractiveand unique combination of unparalleledproduct knowledge, spare part availability,quick turnaround time and cost-effectivenon-warranty charges, more and more GBAand Microcoin users are taking the oppor-tunity to deal directly with regards torepairs rather than through a third party.

Tebbutt added: “We understand - partic-ularly in times where disposable income isat a premium - that our customers requirethe best possible service and results onceour products are in the field. In my mind,our after-sales service is second to none.”

AstroSystems does not limit its after-salessupport to servicing and upgrade, however,customers are offered regular producttraining sessions by engineering supportmanager, Dave Alford. This helps to ensurethat the customer is maximising the poten-

tial of the product, with the first trainingsession being free of charge, at a time andplace convenient to the client.

With continuous product knowledge,the customer can utilise GBA and Micro-coin products in order to provide versatileand reliable cash handling solutions withintheir host machine.

ASTROSYSTEMS

Astrosystems just won’t stop at the sale

With a dedicated support teamand in-house repair facility,Astrosystems is helpingoperators minimise machinedowntime.


Concept Games:spares for servicing

CONCEPT GAMES

Concept Games has a large array of spare parts currently in stock- ideal for operators looking to service their machines.

eeds-based Concept Games nowhas a large stock of spares for bothexisting reel-based machines and

B3 machines. The company has in stockan extensive list of spare processors,power supplies, reels, monitors, coinmechs and a whole array of other parts forElectrocoin,Astra Games,Bell-FruitGames, Projectand manyothers.

The sales ofConceptGames’ newthree-playerGolden WinnerDeluxe are cur-rently goingstrong in bothFEC and AGCoutlets,according tothe company’sDavid Garforth.

He told

Coinslot: “We are delighted with the per-formance of the machines across Cate-gory C and Category D. The machine has avery ‘busy’ feel, with great sounds andgraphics.”

Garforth added: “We are receiving greatrepeat orders from multiple site operators

and, after 17weeks, site takeswe are convincedthat the machinehas great site life.

Golden Winneris available fromAMG Leisure aswell as ConceptGames, and Gar-forth also toldCoinslot he iscurrently lookingto buy certainMazooma three-player basemodels for buildof the GoldenWinnermachines.

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ProductsE-SERVICE

AnalysE-Service: ‘Cost-effective servicesmaximise operatorreturns’Now in its 10thyear of trading,E-Servicecontinues tohone itspresence in theUK’s serviceand supportsector.

-Service was established inJanuary 2004, as a service,spares and support com-

pany for the gaming and amuse-ment industry. Now, in its 10th yearof trading, the company has seenmany changes within the industry,whilst progressing gradually as acompany.

Nick Holmes, sales manager,who was the sixth ever employee,said: “When I first began, E-Serviceoffered repairs on a range of com-ponents. Slowly we expanded ourrepair offerings, increased our vanrun service and generated ouradvance replacement facility,before moving into field service,general spares and more recentlypool equipment and cloth.”

E-Service has focused its ener-gies on offering a great service atcompetitive prices. Listening totheir customers’ needs and creat-ing cost-effective solutions hasbeen paramount to the company’sgrowth.

“We are all aware of the difficulteconomic climate,” Holmes added.“This, along with the smoking banand law changes, most certainlymakes for challenging times. How-ever, we believe that with the vari-ety of services we offer, at least onewill benefit the customer and savethem money.”

With E-Service’s AdvanceReplacement Service, 98 per centof orders are shipped the same day,keeping operators’ machineestates up and running and therebyoptimising returns. The company’sField Service team of engineers hasover 50 years of industry experi-ence.

In terms of refurbished compo-

nents, a wide range of parts is avail-able with the latest firmwareinstalled and a three-month war-ranty. All parts have the QUE seal ofapproval. In terms of generalspares, E-Service has a large anddiverse stock holding, from awedge bulb to a 42-inch TFT retro-fit kit. Products are competitivelypriced and there is no minimumorder value.

For dedicated parts and service,E-Service offers after-sales for manycompanies within the industry,including Barcrest Group, GamesWarehouse, JPM International, LAIGames, Global VR and Pokertek.

The company also offers aweekly free of charge collectionand delivery service. This nation-wide van run service covers500,000 miles per year, collectingand returning repairs, advancereplacement returns, refurbishedequipment, general spares, poolcloth and accessories. This avoidsunnecessary carriage charges,invoice queries, packing andpaperwork - with no minimumorder value - saving you time andmoney.

To make customers’ lives eveneasier, E-Service has an eCommercewebsite, where customers canlogin and place an order, track itsprogress and have access to theirfull order history.

Through the recession, E-Ser-vice has not only survived, but hasexpanded to new offices and nowhas over 9,000sq.ft of modern fac-tory space with more than 30 dedi-cated workstations. E-Service andits team of 50 staff focus relentlesslyon cost-effective services to max-imise returns.

FEC - adultThis LastWeek Week Name / Manufacturer

1 1 Free Play 70 Project2 2 Rainbow Riches Party Barcrest3 - Find The Lady 70 Project4 8 Win Wall Astra5 5 Pure Gold Astra6 6 Hot Spots Astra7 7 Clockwork Oranges Empire8 - Chase the Ace Project9 9 Party Time Arena (4 Player) Astra10 10 Find The Lady Project

Based on data from four sites Amusement Equipment Co Ltd

CATEGORYC (£1/£70 Max.)

Single siteThis LastWeek Week Name / Manufacturer

1 1 Monster Money QPS2 4 DOND Double Chance BFG3 2 Snow White and the Seven Tenners REF4 3 DOND Golden Game BFG5 6 Alice Through the Looking Glass REF6 7 DOND Triple BFG7 8 Lady Luck Trail of Riches REF8 5 DOND Bankers Offer BFG9 10 DOND Take a Chance BFG10 9 Karate Quid QPS

Taken from a representative number of sites around the UKSupplied by national operator

AGCsThis LastWeek Week Name / Manufacturer

1 5 Encore T7 (GP3) SG Gaming2 2 Magic Games 3 Novomatic3 - Magic Games 2 Novomatic4 - Digislots Reflex Gaming5 - Triple 7 (GP2) SG Gaming6 8 Triple 7 (GP1) SG Gaming7 - Party Time Double Decker Astra8 - Party Time Platinum Astra9 - Bar X Extreme Electrocoin10 1 X3000 Multigame Amatic

Based on data from a minimum of 10 locations. Supplied by Praesepe

SUZO-HAPP GROUP

Suzo-Happ: onthe Fast Trackto spares andrepairsIn an effort to better serve its many operatorsacross the UK, Suzo-Happ has continued todevelop its repair service.

he Suzo-Happ Group continues to grow its serviceand support business for the UK operators. Febru-ary 2011 saw the launch of the Fast Track Repair

(FTR) service, which started out primarily with the repairand return of CRT and LCD monitors at the company’sfacility in Chessington, Surrey.

Sales director John Vallis said: “We have continued toevolve and develop our UK repair service over the pastcouple of years, from the monitor repairs in 2011 rightthrough to today where we now offer two weekly van runServices - one on the M4 Corridor from London toSwansea and one across the Midlands.

“We spoke to a large number of single site and arcadeoperators to find out what we could do to help supportthese customers to provide more support. It was clear thatthere was a huge desire for customers not only to haveaccess to over 20,000 spares and accessories but to alsobe able to get items repaired by the same company, thissaves them time, money and the need to hold large stocksof parts themselves.”

Vallis added: “Things have really gained momentum forus in the UK. We now offer free collection and return ship-ping by UPS couriers for goods to be repaired, and wehave increased the amounts and types of products we canrepair. These include coin acceptors, note validators,power supplies and game boards, to name but a few.”

To further enhance its commitment to quality and serv-ice, Suzo recently created a dedicated customer servicedepartment to provide help and support to our customers,giving them a single point of contact for all aspects ofrepairs, deliveries and product support, further enhancingthe customer experience.

“Fast Track Repair really complements our core busi-ness of manufacturing and distributing spares, acces-sories and custom solutions for the amusement andgaming markets, which really enables us to provide asmuch of a one-stop shop service as possible. We offer ahigh quality, cost effective repair service to all of our cus-tomers, regardless of size or location.”

E

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17

alysisSponsored by

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Vast ranges of AWPs, SWPs,Drivers, Simulators, Sit-downs and

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FILMCHARTS

AlbumsThis Last

WeekWeek Name

1 - The Impossible Dream Richard & Adam2 1 Love Never Fails Jahmene Douglas3 4 All The Little Lights Passenger4 3 Magna Carta Holy Grail Jay-Z5 5 Time Rod Stewart6 8 Nothing But The Beat David Guetta7 6 To Be Loved Michael Buble8 - Greatest Hits Scouting for Girls9 9 Home Rudimental10 12 Night Visions Imagine Dragons

DownloadsThis LastWeek Week Name / Manufacturer

1 1 Wake Me Up Avicii 2 2 Love Me Again John Newman 3 3 Blurred Lines Naughty Boy ft Sam Smith 4 33 Summertime Sadness Lana Del Rey vs Cedric Gervais 5 4 Best Song Ever One Direction6 5 I Love It Icona Pop ft Charli XCX 7 6 La La La Naughty Boy ft Sam Smith 8 7 Let Her Go Passenger9 13 Thinking About You Calvin Harris ft Ayah Marar 10 8 Bang Bang Will I Am

LANA DEL REY VSCEDRIC GERVAIS:SUMEMRTIMESADNESS

UK Box Office ChartThis LastWeek Week Name

1 - The Wolverine 2 1 Monsters University3 3 Despicable Me 2 4 2 The World's End 5 5 Now You See Me6 4 Pacific Rim 7 7 The Internship8 6 World War Z 9 - Frances Ha 10 8 Man of Steel

THE WOLVERINE

RICHARD & ADAM: THEIMPOSSIBLE DREAM

MUSICCHARTS

UK Jukebox ChartHighest Earning Tracks on Sound Leisure jukeboxesThis LastWeek Week Name

1 2 Wake Me Up Avicii2 1 Blurred Lines Robin Thicke feat. T.I. & Pharrell3 3 La La La Naughty Boy feat. Sam Smith4 4 Let Her Go Passenger5 6 Love Me Again John Newman6 7 Get Lucky Daft Punk feat. Pharrell Williams7 5 Bang Bang Will.I.Am8 8 Dear Darlin Olly Murs9 10 Waiting All Night Rudimental feat. Ella Eyre

10 9 I Love It Icona PopBased on data supplied by Soundnet

http://www.soundnet.net/

www.soundnet.net

CATEGORYB3 (£1/£500 Max.)

CATEGORYD (10p/£5 Max.)

CATEGORYB4 (£1/£250 Max)

AGCsThis LastWeek Week Name / Manufacturer

1 1 King of Slots Blueprint2 2 TS 22 Project3 3 Triple 8 Barcrest4 4 Rainbow Riches Community Cash Barcrest5 5 Magic Lotto 2 Novomatics6 6 Mega Bars Big Hit Project7 7 Rainbow King Astra8 8 Lady Luck Reflex9 9 Jackpot King Project10 10 Triple 7 Barcrest

Based on data supplied by a representative number of UK sitesSupplied by RLMS Sales

Members clubsThis LastWeek Week Name / Manufacturer

1 1 Snow White & the 7 Tenners Reflex2 2 Fireball Storm3 3 Alice Through the Looking Glass Reflex4 4 Cops Streetwise BFG5 5 Street Casino Storm

Based on data from representative sites. Supplied by sector professional

FEC - familyThis LastWeek Week Name / Manufacturer

1 1 Party Time Classic (3 Player) Barcrest2 2 Rainbow Riches (3 Player) Astra3 3 Gold Rush Stampede (4 Player) Barcrest4 4 Craic in Fun (3 Player) Barcrest5 5 Adders And Ladders (4 Player) Vivid6 6 Party Games (4 Player) Astra7 7 DOND (3 Player) Bellfruit8 8 Party Time Arena (4 Player) Astra9 9 Party Time (3 Player) Astra10 - Chase The Ace Project

Based on data from four sites Amusement Equipment Co Ltd


18

B2B

DISTRIBUTORS

Two of Britain’s biggest pub chainshave become the latest to admitthat the vast majority of workers areon controversial zero-hour con-

tracts. JDWetherspoonand SpiritGroup told The

Mail on Sunday that between themthey have more than 30,000 staff onzero-hour terms.

Pub groups admit to‘zero-hour’ trend

“Confidence is at a high levwith the economy expecte

grow by one per cequarter, businesses nmake the most of thronment to ensure trecovery is consolid

ICAEW CHIEF EXECUTIVE, MICHAEL IZZA

Listings


MARKETPLACE

B2B Gaming Machines

www.rlms-sales.com [email protected]

B2B Arcade Games

Use as often as you wishGreat Value for Money

£249.00 + vatFor more information & sales contact

TEL:0191 4187158

WEB: www.playtronics-solutions.co.uk

EMAIL: [email protected]

Width = 960mmHeight = 710mmDepth = 220mm

B2B Change Machines

Tel: 020 8391 7700 Fax: 020 8391 7760 Email: [email protected] www.suzohapp.co.uk

“Great range of Change Machines available”

Amusement and Gaming Equipment Finance with Rates

from 3.1%

Immediate Funds Available 98% Acceptance Rate

Tel: 0844 800 88 [email protected]

B2B Finance

www.amgleisure.co.uk

B2B Gaming Machines

MG Leisure exclusively distrib-utes LAI’s amusement and nov-elty products in the UK, so it was

only natural that co-directors MarkSowray and Alex Auckland visited theLAI factory premises in Jakarta, whereseveral of its product lines originate, lastmonth.

This marked AMG’s first visit to theLAI factory, and the AMG Leisure delega-tion was treated to a preview of the newgames in development and scheduled tobe introduced at IAAPA Attractions Expoin November. Also on the itinerary was afirst-hand look at the work that goes intogame development and production. TheLAI factory increased its output capacitya little more than a year ago.

“We’re really impressed by the scaleand quality of LAI’s manufacturing facil-ity,” said Sowray. “It is a huge operation;great care is taken at every step in theprocess, and it was very interesting tosee just how much work the factory doesin-house.”

“It was fascinating seeing the wholenew game process through R&D, meet-

ing the development team and beinggiven a sneak-peek at the new games forIAAPA,” added Auckland.

The visit gave two of AMG’s foundersthe opportunity to run the rule over theirnext shipment of Balloon Busters in LAI’sproduction area. The popular prize mer-chandiser is currently one of AMG’sbiggest-selling games.

Auckland and Sowray also visited alocal Timezone location to view one ofLAI’s prototype games on test. Timezoneis a chain of over 200 family entertain-ment centres owned by the LAI Group,the parent company of LAI Games, andoften serves as a testing ground for newLAI titles.

Erstwhile AMG employee and nowLAI’s international sales manager, SteveBryant, concluded: “It was fantastic tohave a distributor of AMG’s calibre takethe time to visit our factory. It adds valueto our relationship when they can seehow our games are produced, and pro-vides a great opportunity to get theirinvaluable feedback and ideas forimprovements.”

Ripon-based distributor AMG Leisure recently embarked upon atour of the LAI Games factory in Jakarta.

A

AMG Leisure tours LAIGames factory in Jakarta

2328-p18-19-Listings:Coinslot NEW 6/8/13 16:23 Page 1

19

B2B

MARKETPLACE

B2B Spares

B2B Soft Toys & Redemption

B2B Pool Tables & Accessories

www.cromptons-spares.co.uk

For Spares, Refurbishments,

Repairs and Special Offers

call Matt or Terri on 01843 593335

For FREE technical support call

Steve or Hugh on: 01843 593353

Email: [email protected]

Fax: 01843 588043

*The only Offi cial

Cromptons

Machines

Spares supplier*

Distributor of snooker and pool accessories and manufacturers of genuine Superleague tables and spares.

Telephone

01952 586226

B2B Kiddie Rides

www.worldofrides.com

...our business is child’s play!

www.worldofrides.comwww.worldofrides.com

Battery Cars & Bumper Boats

B2B Marketing

For a quote call Chris Jones +44 (0)1273 699900

gaming | betting | gambling

S&JcommunicationsS&Jcommunications“““

Get great PR from the industry experts

B2B Juke Box Specialists

SOUNDNETTHE NO.1 MUSIC SERVICE YOU CAN DEPEND ONMAKE THE MOST OF YOUR JUKEBOXES CALL US NOW ON020 7644 8888www.soundnet.net

[email protected]

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TICKETS | LCD KITS | CONSUMABLESTICKET EATERS | CHANGE MACHINES

at a high level, andmy expected to

y one per cent thisbusinesses need to

he most of the envi-t to ensure that they is consolidated.”

Major tenpin bowling company QubicaAMFis no longer for sale. According to reports, anew ownership has been arranged underBowlmor AMF and the original Qubicashareholders.

Qubica taken off market


APPOINTMENTSGENTING SEEKSPERFORMANCEMANAGER

Casino operator Genting Casinos issearching for a field-based electronic

gaming manager for sites in its Midlandsand South regions.

The new manager will be part of a teamresponsible for maximising the return onGenting UK’s current and future invest-ment in electronic gaming equipment, acore component of the firm’s electronicgaming strategy.

BOB RUDD LOOKINGFOR ASSETMANAGERS

Single site amusement and gamingmachine operator Bob Rudd is look-

ing for two asset managers to work fromits offices in Leeds and Warrington.

The new managers will use sourcegaming machines for change, removaland installation, as well as organising effi-cient and cost-effective day to day runs tosurrounding areas.

CASH HANDLINGMEI ACQUISTIONTERMS REVISED

Crane Company has reported that ithas reached an agreement with MEI

Conlux Holdings on revised terms forthe company’s planned acquisition ofMEI.The revision takes into account the condi-tions required by the European Commis-sion before it clears the transaction,namely: Crane’s divestiture of its Pay-ment Solutions’ B2B banknote recyclerproduct line, and its licensing in Europe ofPayment Solutions’ Currenza C2 coinrecycler line. These remedies do not affect

MEI’s competing bill and coin recyclerproduct lines.Under the revised agreement, the pur-chase price will be approximately $804m(£525m) on a cash- and debt-free basis,rather than the previously announcedprice of $820m (£535m), both subject tocustomary adjustments as provided in thepurchase agreement.

JUKEBOXESNSM LAUNCHES FREEMUSIC DEAL

For a limited time only, NSM Music isoffering free music on all new jukebox

purchases. Until August 31, new juke-boxes will come complete with sixmonths’worth of freemusic.

Leeds-based NSMis renownedfor its com-prehensiverange of dig-ital juke-boxes,whichincludes theIcon, IconApollo, Icon2, IconBGM, IconFusion andIcon Lite.

The offer excludes zero per cent financedeals.

2328-p18-19-Listings:Coinslot NEW 6/8/13 16:24 Page 2

20

B2B


For Sale

For Sale

Wanted

Classifi edTo advertise: Contact Kathryn Norris on 01204 396 397

Cricklewood 20Crown Direct 20JNC Sales 21Leeds Leisure 21

WANTEDVIDEO

EQUIPMENTDRIVERS, GUN

games etcYear 2000 onwardsTel: 07813 834331

Email: [email protected]

gaming...and so much more!

New & Used Machine Prices

All prices subject to VAT and Carriage

T8 VEGAS PARTY £7,995KING OF SLOTS SLANT £7,795CASINO KING TS22 £7,495KING OF SLOTS VISION £6,995BIG PARTY 500 A-SERVE £6,995CASINO KING SLANT £6,495BIG HIT MEGA BAR SLANT £3,995A-BET £3,995JACKPOT KING £1,995RUMPLE WILDSPINS £1,795

Cat B3 £2 Stake RAINBOW RACING £19,995CONNECT 4 £11,795GO GO GRAND PRIX £9,995SPIN OUT £9,995RAINBOW SHOOT TO WIN £8,995HARPOON LAGOON £7,995TEMPLE RUN £6,995ROLLER COASTER ROLL £6,995DOODLE JUMP £6,495MONSTER DROP SINGLE £6,495X-TERMINATOR 3 PLY £5,995MILK JUG TOSS £5,995KLOBBER THE ROBBER £2,995CLOWNING AROUND £2,995X QUACKER 2 PLY £2,495MONKEY MANIA £1,995GALACTIX £1,995

Redemption

RAINBOW PARTY T7 3 PLY £14,495BULLION BARS 3 PLY COM £9,995CRAIC IN FUN 3 PLY £8,495BANK RAID 3 PLY £7,495PARTY MIX 3 PLY £6,995

Multiplayer Gaming

ROCKIN N ROLLIN COIN £15,995SHOOT TO WIN £8,995BIG PRIZE WINNER £5,995

Pushers

E CLAW 900 TWIN £8,995E CLAW COSMIC £4,995E CLAW 900 SINGLE £4,495

Cranes

THIS WEEKS SPECIAL!COFFEE CUPSRIDE

£1,995ONLY

+VAT

WANTED

01179382552

SUPERBIKESTWINBEST

PRICES PAID

PINBALL HEAVEN LTDPARTS/REPAIRS/ACCESORIES

& SERVICEMACHINES BOUGHT & SOLD

LARGE STOCK OF PINBALL PARTS ALWAYS AVAILABLE

TEL 01772 816677EMAIL

[email protected]

ELECTROCOIN OXO SUPER REEL ARENA

10P £5 - £995THOMAS’S 3004

CHANGE MACHINE £1195Telephone

01733 236236

CAT B3FOR SALE

BARCRESTTRIPLE 7’sGOOD MULTI GAMES

SALE – SHARES – TERMS

Telephone 07748 821632or 01386 424666

WANTED

Please call:

01132 040885

CLUBMACHINES

(UNDER 4 YEARS OLD)

GOOD PRICES PAID

WANTED

01179382552

B3 & CAT CTRIPLE 7’S

BEST PRICES PAID

PC TOWER REPAIRS

Call LeedsLeisure on

01132 040885

BARCRESTASTRA

PARAGON ETC.

FOR SALE

Please call:

01132 040885

RANGE OF OBSOLETE DECALS

AND KITS

AVAILABLE FOR £5/£35/£70 JACKPOTS.

WANTED

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TICKET EATERBEST

PRICES PAID

Call MIKE 07980 679961

Authorised and Regulated by the Solicitors Regulation Authority. SRA No 44948. Authorised and Regulated by the Financial Services Authority

21

B2B


FOR FULL STOCK LIST OF VIDEO, REDEMPTION, PUSHERS, DANCE MACHINES, KIDDIE RIDES,BASKETBALL, BOXERS, CRANES, PINTABLES AND ALL FRUITS - PLEASE CONTACT 01179 382552

ONE

WEE

K

ONLY

ONEWEEK

ONLY

BOXERS BIGONE

KIDDIE RIDES

BASKETBALLS

PUSHERS AIR HOCKEY

TICKET AWPS

JNC SALES UNIT 1, CCT BUILDINGS, GREENSPLOTT ROAD,

CHITTENING TRADING ESTATE, AVONMOUTH, BRISTOL. BS11 0YB

TEL: 0117 9382552AFTERSALES TEL: 0117 9382225

NEW TELEPHONE NUMBER - 01132 040885

Tim Stanhope,Keith Parker or John HoodTel: 01132 040885Fax: 01132 560180John mobile: 07766 247876Email: [email protected] 59/62L, Springfield Commercial Centre,Bagley Lane, Farsley,LEEDS LS28 5LY

Leeds Leisure LtdRAINBOW RICHES

ON THE FIDDLEAL MURRAY BEAUTIFUL

BRITISH GAME

SUPERBIKES TWIN

£4,995

£545 £1195

CLUB MACHINESCRAZY GEMS B3A £1,895SNOW WHITE & THE SEVEN TENORS £1,795LOTTERY 500 B3A £645COPS PLATINUM £495COPS GOLD £345FIGHT NIGHT £225JUGGLING JACKPOTS £225FORTUNE & GLORY £195CLUEDO £175

CASINO LOW TECHFULL MONTY £495CASINO DOND (video) £395FANTASTIC 5 (Video) £295WIN CAN ALLEY £295CLASSIC RED BAR £295CASINO WHEEL OR WEALTH £295CASINO RED HOT X £275CASINO BAR X £250THE STREAK £195

VIDEOSSUPERBIKES TWIN £4,995R TUNED TWIN £4,495FAST & FURIOUS DRIFT TWIN £4,295FAST & FURIOUS TWIN £2,995TIME CRISIS 3 DELUXE £1,695TIME CRISIS 3 STANDARD £1,495CHASE HQ 2 SSD £1,195BATTLEGEAR 4 SSD £995

CHANGE MACHINESTHOMAS 3004 (Ardac Elite) £1,995THOMAS 3004 (Taiko) £1,795

SWPsPARAGON TT £995PARAGON PRO 23 £695PARAGON 2 £445

£70 AWPsAL MURRAY BEAUTIFUL BRITISH GAME £1,195DOND PLAY THE GAME £795DOND GAME ON £695STAR WARS DEATH STAR £595RAINBOW RICHES ON THE FIDDLE £545MEGA DOND £495DEVIL OF A DEAL £495DOND PLAY IT AGAIN £495STAR WARS DARKSIDE £445RAINBOW RICHES MURPHY’S MILLIONS £395HOT HOT HOT £375TAKE IT OR LEAVE IT CRAZY TRAILS £345PACMAN POWER UP £225

AIR HOCKEY / NOVELTYAIRBOY XTREME MINI £1,595WINNING STREAK TICKET £1,495PLATINUM HEIGHTS TICKET £1,495CRAZY SQUASH WALL HOCKEY - NEW £1,395

Put your managementskills on thespot

SCORINGAll PlayersAppearance (Full Match) 2 pointsAppearance (Part Match) 1 pointGoal Scored 5 pointsKey Contribution to a Goal (An Assist) 3 pointsOwn Goal -3 pointsMissed Penalty (including penalty shoot-outs) -2 pointsSent Off -3 pointsBooked -1 point

Defenders & Goalkeepers OnlyClean Sheet (Full Match) 4 pointsClean Sheet (Part Match) 2 pointsPenalty Save(Goalkeepers Only – including penalty shootouts) 5 PointsConcede one goal in game (Penalty Shoot-outs not included) 0 PointsEach additional Goal Conceded(Penalty Shoot-outs not included) -1 point

ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 •

Early bird rates for entries received by 31st August 2012Two teams for £10,

Three teams for £15, Five teams for £25For entry forms and details of 2011/12 season player points

contact Marc Lawton 01204 396397 / [email protected]

CLOSING DATE – 14TH SEPTEMBER 2012

1ST PRIZE £1,000 2ND PRIZE £200 3RD PRIZE £100

• £50m Spend• £1,000 Top Prize

• Two Cup Competitions• Two Transfer Windows

• ‘Early Bird’ Rates

Surreal Soccer ad- 300x230-DPS 7/8/12 09:41 Page 1

Put your managementskills on thespot

SCORINGAll PlayersAppearance (Full Match) 2 pointsAppearance (Part Match) 1 pointGoal Scored 5 pointsKey Contribution to a Goal (An Assist) 3 pointsOwn Goal -3 pointsMissed Penalty (including penalty shoot-outs) -2 pointsSent Off -3 pointsBooked -1 point

Defenders & Goalkeepers OnlyClean Sheet (Full Match) 4 pointsClean Sheet (Part Match) 2 pointsPenalty Save(Goalkeepers Only – including penalty shootouts) 5 PointsConcede one goal in game (Penalty Shoot-outs not included) 0 PointsEach additional Goal Conceded(Penalty Shoot-outs not included) -1 point

ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 •

Early bird rates for entries received by 31st August 2012Two teams for £10,

Three teams for £15, Five teams for £25For entry forms and details of 2011/12 season player points

contact Marc Lawton 01204 396397 / [email protected]


1ST PRIZE £1,000 2ND PRIZE £200 3RD PRIZE £100

• £50m Spend• £1,000 Top Prize

• Two Cup Competitions• Two Transfer Windows

• ‘Early Bird’ Rates


Put yourmanagement skills

on the spot• £50m Spend

• £1,000 Top Prize• Two Cup Competitions

• Two Transfer Windows• ‘Early Bird’ Rates

Early bird rates for entries received by 30th August 2013

Two teams for £10, Three teams for £15, Five teams for £25

For entry forms and details of 2012/13 season player points contact Marc Lawton 01204 396397 [email protected]


Rules and Scoring1. Two points are awarded to any player who is in a teams

starting eleven.

2. One point awarded to any player comes on as a substitute.

3. Any player who scores a goal receives five points (not including penalty shoot-outs).

4. Any player making a key contribution to the scoring of a goal receives three points.

5. Any player booked during a match will lose one point.

6. Any player sent off during a match will lose three points (This sanction will remain even if the referee’s decision is later rescinded on appeal).

7. Any player scoring an own goal will lose three points

8. Any player missing a penalty in either normal time or a penalty shootout loses two points.

9. Any goalkeeper or defender who plays a full 90 minutes and keeps a clean sheet will receive four points and two points if they only play a part match.

10. Any goalkeeper or defender get 0 points if their team concedes one goal (not including penalty shoot-outs).

11. Any goalkeeper or defender will lose a point for each goal conceded after the first goal their team concedes (not including penalty shoot-outs).

12. Any goalkeeper that saves a penalty will receive five points (including penalty shoot- outs).

13. Any player not playing for any reason scores no points for the games they miss.

14. After the closing date you may make up to a total of six transfers during the season, these will only be allowed during the two transfer windows of October and February. This will allow you to change your formation if required (only 4-4-2 or 4-4-3) but all teams must still be within the £50m budget

15. Up to three transfers are permitted in the October transfer window and the remainder during the February transfer window,– if the maximum three transfers are done in October you will only have three transfers to play with in February!

16. If a player moves to another Premiership side either on a permanent or a loan transfer, he will continue to score points. However, as far as Surreal Soccer is concerned, he will remain registered with the original club.

17. If a player retires or moves outside the Premiership he cannot score points in Surreal Soccer.

18. Only Premiership players can score points in the FA Cup. Points will be awarded as for Premiership matches.

19. In the FA Cup replays are counted as separate matches.

20. Total value of team must not exceed £50 million.

21. There is no restriction on the number of players you can select from each team.

22. Each team must have either a goalkeeper, 4 defenders, 3 midfielders and 3 forwards or goalkeeper, 4 defenders, 4 midfielders and 2 forwards.

23. A cup competition will be run and exact format will be announced once the number of entrants is confirmed – a separate prize will be given to the winner of the cup competition.

24. You may enter as many teams as you wish

25. In the event of a draw, prize money will be divided equally.

26. You must be over 18 years or over to play.

27. Entries and payment must be received by 1500 hrs 13th September 2013.

28. Scoring will be backdated to 17th August 2013.

29. The winner of the league will be paid £1000, second £200 and third £100.

30. In the event of a draw, prize money will be divided equally.

31. Team and Manager names should be no longer than 20 characters.

32. The decision of the publisher is final. No alternative prize will be offered and no correspondence will be entered into.

0 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • EN

Rules1. Two points are awarded to any player who is in a teams starting eleven2. One point awarded to any player comes on as a substitute3. Any player who scores a goal receives five points (not including penalty

shoot-outs)4. Any player making a key contribution to the scoring of a goal receives

three points5. Any player booked during a match will lose one point6. Any player sent off during a match will lose three points (This sanction

will remain even if the referee’s decision is later rescinded on appeal)7. Any player scoring an own goal will lose three points8. Any player missing a penalty in either normal time or a penalty shoot-

out loses two points9. Any goalkeeper or defender who plays a full 90 minutes and keeps a

clean sheet will receive four points and two points if they only play apart match

10. Any goalkeeper or defender get 0 points if their team concedes onegoal (not including penalty shoot-outs)

11. Any goalkeeper or defender will lose a point for each goal concededafter the first goal their team concedes (not including penalty shoot-outs)

12. Any goalkeeper that saves a penalty will receive five points (includingpenalty shoot- outs)

13. Any player not playing for any reason scores no points for the gamesthey miss

14. After the closing date you may make up to a total of six transfers duringthe season, these will only be allowed during the two transfer windowsof October and February. This will allow you to change your formation ifrequired (only 4-4-2 or 4-4-3) but all teams must still be within the£50m budget

15. Up to three transfers are permitted in the October transfer window andthe remainder during the February transfer window,– if the maximumthree transfers are done in October you will only have three transfers toplay with in February!

16. If a player moves to another Premiership side either on a permanent ora loan transfer, he will continue to score points. However, as far as Sur-real Soccer is concerned, he will remain registered with the originalclub

17. If a player retires or moves outside the Premiership he cannot scorepoints in Surreal Soccer.

18. Only Premiership players can score points in the FA Cup. Points will beawarded as for Premiership matches.

19. In the FA Cup replays are counted as separate matches20. Total value of team must not exceed £50 million

21. There is no restriction on the number of players you can select fromeach team

22. Each team must have either a goalkeeper, 4 defenders, 3 midfieldersand 3 forwards or goalkeeper, 4 defenders, 4 midfielders and 2 for-wards

23. A cup competition will be run and exact format will be announced oncethe number of entrants is confirmed – a separate prize will be given tothe winner of the cup competition.

24. You may enter as many teams as you wish 25. In the event of a draw, prize money will be divided equally.26. You must be over 18 years or over to play.27. Entries and payment must be received by 1500 hrs 13th September

201328. Scoring will be backdated to 17th August 201329. The winner of the league will be paid £1000,

second £200 and third £10030. In the event of a draw, prize money will be divided equally.31. Team and Manager names should be no longer than 20 characters32. The decision of the publisher is final. No alternative prize will be offered

and no correspondence will be entered into

Goalkeeper (GK)NAME TEAM PRICESzczesny, W Arsenal £3.5mGuzan, B Aston Villa £3.0mMarshall, D Cardiff City £3.0mCech, P Chelsea £4.0mSchwarzer, M Chelsea £3.0mSperoni, J Crystal Palace £3.0mHoward, T Everton £3.4mStekelenburg, M Fulham £3.3mMcGregor, A Hull City £3.0mJakupovic, E Hull City £3.0mMignolet, S Liverpool £3.5mHart, J Man City £4.1mde Gea, D Man Utd £3.8mLindegaard, A Man Utd £3.1mKrul, T Newcastle £3.2mRuddy, J Norwich City £3.0mBoruc, A Southampton £3.2mBegovic, A Stoke City £3.4mWestwood, K Sunderland £3.2mMannone, V Sunderland £3.0mVorm, M Swansea City £3.3mLloris, H Tottenham £3.4mFriedel, B Tottenham £3.0mFoster, B West Brom £3.2mJaaskelainen, J West Ham £3.2m

Defender (DF)NAME TEAM PRICEMertesacker, P Arsenal £4.5mVermaelen, T Arsenal £4.1mMonreal, N Arsenal £4.1mSagna, B Arsenal £3.8mKoscielny, L Arsenal £3.8mGibbs, K Arsenal £3.5mJenkinson, C Arsenal £3.4mLowton, M Aston Villa £3.1mVlaar, R Aston Villa £3.0mClark, C Aston Villa £2.9mConnolly, M Cardiff City £3.1mHudson, M Cardiff City £2.8mCaulker, S Cardiff City £2.8mIvanovic, B Chelsea £4.8mCole, A Chelsea £4.5mLuiz, D Chelsea £4.5mTerry, J Chelsea £4.0mCahill, G Chelsea £3.9mAzpilicueta, C Chelsea £3.8mRamage, P Crystal Palace £2.8mBaines, L Everton £4.8mJagielka, P Everton £3.9mDistin, S Everton £3.5mColeman, S Everton £3.5mAlcaraz, A Everton £2.7mRiise, J Fulham £3.3mHangeland, B Fulham £3.3mFigueroa, M Hull City £3.0mJohnson, G Liverpool £4.4mAgger, D Liverpool £3.9mEnrique, J Liverpool £3.8mToure, K Liverpool £3.6mSkrtel, M Liverpool £3.5mKompany, V Man City £5.0mZabaleta, P Man City £4.4mClichy, G Man City £4.1mLescott, J Man City £3.6mNastasic, M Man City £3.6mKolarov, A Man City £3.5mRichards, M Man City £3.3m

Evra, P Man Utd £4.8mVidic, N Man Utd £4.5mEvans, J Man Utd £4.2mRafael Man Utd £4.1mFerdinand, R Man Utd £4.1mJones, P Man Utd £4.0mSmalling, C Man Utd £3.5mSanton, D Newcastle £3.1mDebuchy, M Newcastle £3.0mColoccini, F Newcastle £3.0mBassong, S Norwich City £3.4mMartin, R Norwich City £3.2mTurner, M Norwich City £3.0mOlsson, M Norwich City £3.0mLovren, D Southampton £3.2mClyne, N Southampton £3.2mShaw, L Southampton £3.1mShawcross, R Stoke City £3.5mPieters, E Stoke City £3.4mHuth, R Stoke City £3.3mO'Shea, J Sunderland £3.3mCuellar, C Sunderland £3.2mBrown, W Sunderland £2.8mDiakite, M Sunderland £2.8mWilliams, A Swansea City £3.4mRangel, A Swansea City £3.4mChico Swansea City £3.2mDavies, B Swansea City £3.1mVertonghen, J Tottenham £4.5mWalker, K Tottenham £4.0mDawson, M Tottenham £3.7mAssou-Ekotto, B Tottenham £3.5mKaboul, Y Tottenham £3.4mMcAuley, G West Brom £3.1mOlsson, J West Brom £2.9mO'Brien, J West Ham £3.4mCollins, J West Ham £3.3mReid, W West Ham £3.2mDemel, G West Ham £3.0mRat, R West Ham £2.8m

Midfield (MF)NAME TEAM PRICECazorla, S Arsenal £5.5mWalcott, T Arsenal £5.2mArteta, M Arsenal £4.1mWilshere, J Arsenal £3.8mRamsey, A Arsenal £3.5mOx-Chamberlain, A Arsenal £3.3mWestwood, A Aston Villa £3.4mN'Zogbia, C Aston Villa £3.3mWhittingham, P Cardiff City £3.2mGunnarsson, A Cardiff City £3.1mCowie, D Cardiff City £2.7mBo-Kyung, K Cardiff City £2.5mMata, J Chelsea £6.2mHazard, E Chelsea £5.4mSchurrle, A Chelsea £5.1mLampard, F Chelsea £4.5mOscar Chelsea £4.3mRamires Chelsea £4.1mEssien, M Chelsea £3.5mMoses, V Chelsea £3.4mJedinak, M Crystal Palace £3.1mMoritz, A Crystal Palace £3.0mThomas, J Crystal Palace £2.8mGarvan, O Crystal Palace £2.7mDikgacoi, K Crystal Palace £2.7mBolasie, Y Crystal Palace £2.5mFellaini, M Everton £5.0mPienaar, S Everton £4.4m

Mirallas, K Everton £4.2mOsman, L Everton £4.0mGibson, D Everton £3.2mDuff, D Fulham £3.8mSidwell, S Fulham £3.4mKoren, R Hull City £3.1mMeyler, D Hull City £2.9mElmohamady, A Hull City £2.8mBrady, R Hull City £2.7mGerrard, S Liverpool £4.7mCoutinho, P Liverpool £4.2mDowning, S Liverpool £3.8mHenderson, J Liverpool £3.7mLeiva, L Liverpool £3.4mAllen, J Liverpool £3.3mSilva, D Man City £5.5mToure, Y Man City £5.1mNavas, J Man City £4.5mFernandinho Man City £4.2mGarcia, J Man City £3.8mMilner, J Man City £3.8mNasri, S Man City £3.7mBarry, G Man City £3.5mCarrick, M Man Utd £4.4mNani Man Utd £4.2mKagawa, S Man Utd £4.0mValencia, A Man Utd £3.8mYoung, A Man Utd £3.7mCleverley, T Man Utd £3.5mCabaye, Y Newcastle £3.8mBen Arfa, H Newcastle £3.6mGutierrez, J Newcastle £3.5mSissoko, M Newcastle £3.5mGouffran, Y Newcastle £3.3mTiote, C Newcastle £2.8mSnodgrass, R Norwich City £3.8mHoolahan, W Norwich City £3.5mPilkington, A Norwich City £3.5mJohnson, B Norwich City £3.4mHowson, J Norwich City £3.2mTettey, A Norwich City £2.8mSchneiderlin, M Southampton £3.7mRamirez, G Southampton £3.6mLallana, A Southampton £3.6mDavis, S Southampton £3.4mPuncheon, J Southampton £3.3mWanyama, V Southampton £3.3mAdam, C Stoke City £3.2mNzonzi, S Stoke City £3.2mEtherington, M Stoke City £3.0mKightly, M Stoke City £3.0mJohnson, A Sunderland £4.0mSessegnon, S Sunderland £3.8mGardner, C Sunderland £3.7mGiaccherini, E Sunderland £3.7mLarsson, S Sunderland £3.4mRoutledge, W Swansea City £3.9mDyer, N Swansea City £3.7mHernandez, P Swansea City £3.5mde Guzman, J Swansea City £3.3mShelvey, J Swansea City £2.7mBale, G Tottenham £6.5mDempsey, C Tottenham £4.5mPaulinho Tottenham £4.0mLennon, A Tottenham £3.9mChadli, N Tottenham £3.8mDembele, M Tottenham £3.5mSigurdsson, G Tottenham £3.4mSandro Tottenham £3.3mParker, S Tottenham £3.2mMorrison, J West Brom £3.9mBrunt, C West Brom £3.5m

Mulumbu, Y West Brom £3.3mYacob, C West Brom £2.8mNolan, K West Ham £3.9mJarvis, M West Ham £3.5mDiame, M West Ham £3.5mNoble, M West Ham £3.4mCole, J West Ham £2.9m

Forward (FW)NAME TEAM PRICEGiroud, O Arsenal £5.7mPodolski, L Arsenal £5.3mBenteke, C Aston Villa £6.0mAgbonlahor, G Aston Villa £5.1mWeimann, A Aston Villa £4.8mBent, D Aston Villa £4.8mHelenius, N Aston Villa £4.0mBellamy, C Cardiff City £5.0mCornelius, A Cardiff City £4.2mCampbell, F Cardiff City £3.5mGestede, R Cardiff City £3.0mMaynard, N Cardiff City £2.9mTorres, F Chelsea £6.0mBa, D Chelsea £5.5mLukaku, R Chelsea £5.4mMurray, G Crystal Palace £4.5mPhillips, K Crystal Palace £3.7mWilbraham, A Crystal Palace £3.3mGayle, D Crystal Palace £2.9mKone, A Everton £5.7mJelavic, N Everton £5.2mAnichebe, V Everton £5.0mBerbatov, D Fulham £5.5mRuiz, B Fulham £5.0mRodallega, H Fulham £4.5mGraham, D Hull City £5.0mProschwitz, N Hull City £4.3mBoyd, G Hull City £3.6mFryatt, M Hull City £2.9mSuarez, L Liverpool £7.8mSturridge, D Liverpool £6.0mAspas, I Liverpool £5.5mAlberto, L Liverpool £5.1mBorini, F Liverpool £4.7mAguero, S Man City £7.2mNegredo, A Man City £6.5mJovetic, S Man City £5.7mDzeko, E Man City £5.3mvan Persie, R Man Utd £8.0mRooney, W Man Utd £6.9mHernandez, J Man Utd £5.4mWelbeck, D Man Utd £5.1mCisse, P Newcastle £5.3mAmeobi, Sh Newcastle £4.2mvan Wolfswinkel, R Norwich City £4.8mHooper, G Norwich City £4.7mLambert, R Southampton £5.4mRodriguez, J Southampton £5.0mWalters, J Stoke City £5.2mCrouch, P Stoke City £4.9mFletcher, S Sunderland £5.2mAltidore, J Sunderland £4.4mMichu Swansea City £5.8mBony, W Swansea City £5.5mDefoe, J Tottenham £5.3mAdebayor, E Tottenham £5.1mLong, S West Brom £5.2mAnelka, N West Brom £5.0mOdemwingie, P West Brom £4.0mCarroll, A West Ham £5.4mVaz Te, R West Ham £4.4m


Pos Player Name Player Club Price

GK

DF

DF

DF

DF

MF

MF

MF

MF/FW

FW

FW

TOTAL VALUE:

Manager’s name:..............................................................(Max 20 characters)Address: .................................................................................................................................................................................................................................Contact tel no: .........................................E-mail address: ..............................................................................................

Team name:......................................................................(Max 20 characters)Paying by cheque: Cheques payable to GB Media Corporation Ltd. Post to:Coinslot Surreal Soccer, Coinslot International, Bolton Technology Exchange,33 Queensbrook, Bolton, BL1 4AY. To be invoiced, please [email protected] with the correct invoice address and the amount ofentries you require.

Faxback Entry Form(01204) 392748

Goalkeeper (GK)NAME TEAM PRICESzczesny, W Arsenal 3.7Given, S Aston Villa 3.3Cech, P Chelsea 3.8Howard, T Everton 3.3Schwarzer, M Fulham 3.3Reina, P Liverpool 3.4Hart, J Man City 4de Gea, D Man Utd 3.9Lindegaard, A Man Utd 3.1Krul, T Newcastle 3.4Ruddy, J Norwich 3.3Green, R QPR 3.3Federici, A Reading 3Davis, K Southampton 2.9Sorensen, T Stoke City 3.3Begovic, A Stoke City 3.2Mignolet, S Sunderland 3.3Westwood, K Sunderland 2.6Vorm, M Swansea 3.3Friedel, B Tottenham 3.7Gomes, H Tottenham 2.9Foster, B West Brom 3.3Jaaskelainen, J West Ham 3.1Al-Habsi, A Wigan 3.2

Defender (DF)NAME TEAM PRICEVermaelen, T Arsenal 4.5Sagna, B Arsenal 4Koscielny, L Arsenal 4Gibbs, K Arsenal 3.5Mertesacker, P Arsenal 3.7Santos, A Arsenal 3.3Djourou, J Arsenal 3Jenkinson, C Arsenal 2.7Collins, J Aston Villa 3.3Warnock, S Aston Villa 3.3Hutton, A Aston Villa 3.2Dunne, R Aston Villa 3.2Herd, C Aston Villa 3Clark, C Aston Villa 2.9Cole, A Chelsea 4.8Terry, J Chelsea 4.6Ivanovic, B Chelsea 4.4Cahill, G Chelsea 4.4Luiz, D Chelsea 4.1Baines, L Everton 4Jagielka, P Everton 3.7Heitinga, J Everton 3.5Hibbert, T Everton 3.3Neville, P Everton 3.2Distin, S Everton 3.3Riise, J Fulham 3.4Hangeland, B Fulham 3.3Hughes, A Fulham 3.3Kelly, S Fulham 3.2Senderos, P Fulham 3.1Johnson, G Liverpool 4.1Enrique, J Liverpool 3.8Skrtel, M Liverpool 3.7Agger, D Liverpool 3.7Carragher, J Liverpool 3.2Kelly, M Liverpool 3.2Kompany, V Man City 5.1Lescott, J Man City 4.7Clichy, G Man City 4.6Richards, M Man City 3.9Zabaleta, P Man City 3.5Kolarov, A Man City 3.3Evra, P Man Utd 4.8Vidic, N Man Utd 4.6Ferdinand, R Man Utd 4.5Evans, J Man Utd 4.1Jones, P Man Utd 4.1Smalling, C Man Utd 4Rafael Man Utd 3.7Coloccini, F Newcastle 3.8Simpson, D Newcastle 3.5Williamson, M Newcastle 3.3Santon, D Newcastle 3.3Taylor, S Newcastle 3.1Martin, R Norwich 3.1Whittaker, S Norwich 3.1Drury, A Norwich 2.8Ayala, D Norwich 2.8

Barnett, L Norwich 2.7Young, L QPR 3.3Ferdinand, A QPR 3.3Onuoha, N QPR 3.1Traore, A QPR 3.1Fabio QPR 3.1Nelsen, R QPR 2.8Pearce, A Reading 3.3Gorkss, K Reading 3.1Shorey, N Reading 2.8Harte, I Reading 2.7Mills, J Reading 2.7Hooiveld, J Southampton 3.3Butterfield, D Southampton 2.8Richardson, F Southampton 2.8Martin, A Southampton 2.7Fox, D Southampton 2.7Shawcross, R Stoke City 3.4Huth, R Stoke City 3.3Wilson, M Stoke City 3.3Shotton, R Stoke City 3.1Wilkinson, A Stoke City 3.1Upson, M Stoke City 3.1Bardsley, P Sunderland 3.3O'Shea, J Sunderland 3.3Turner, M Sunderland 3.3Brown, W Sunderland 3.3Cuellar, C Sunderland 3.1Bramble, T Sunderland 3.1Taylor, N Swansea 3.7Williams, A Swansea 3.4Rangel, A Swansea 3.3Chico Swansea 3.3Monk, G Swansea 3.1Walker, K Tottenham 4Vertonghen, J Tottenham 3.9Assou-Ekotto, B Tottenham 3.9Kaboul, Y Tottenham 3.8Dawson, M Tottenham 3.4Gallas, W Tottenham 3.3McAuley, G West Brom 3.4Olsson, J West Brom 3.3Ridgewell, L West Brom 3.1Jones, B West Brom 3.1Tomkins, J West Ham 3.1Reid, W West Ham 2.8Faubert, J West Ham 2.8McCartney, G West Ham 2.8O'Brien, J West Ham 2.7Faye, A West Ham 2.7Boyce, E Wigan 3.3Alcaraz, A Wigan 3.3Caldwell, G Wigan 3.3Figueroa, M Wigan 3.1Stam, R Wigan 2.8

Midfield (MF)NAME TEAM PRICEWalcott, T Arsenal 4.3Ramsey, A Arsenal 3.9Song, A Arsenal 3.8Wilshere, J Arsenal 3.7Arteta, M Arsenal 3.7Chamberlain, A Arsenal 3.4Rosicky, T Arsenal 3.3Holman, B Aston Villa 3.7N'Zogbia, C Aston Villa 3.7Petrov, S Aston Villa 3.4Ireland, S Aston Villa 3.3Albrighton, M Aston Villa 3.1Mata, J Chelsea 5.8Lampard, F Chelsea 4.5Hazard, E Chelsea 4.3Ramires Chelsea 4Marin, M Chelsea 3.9Malouda, F Chelsea 3.8de Bruyne, K Chelsea 3.7Meireles, R Chelsea 3.4Essien, M Chelsea 3.3Osman, L Everton 3.9Fellaini, M Everton 3.8Cahill, T Everton 3.7Rodwell, J Everton 3.1Coleman, S Everton 2.8Barkley, R Everton 2.4Dempsey, C Fulham 4.3

Duff, D Fulham 3.7Murphy, D Fulham 3.7Sidwell, S Fulham 3.1Etuhu, D Fulham 2.8Diarra, M Fulham 2.8Gerrard, S Liverpool 4.5Henderson, J Liverpool 3.8Adam, C Liverpool 3.7Downing, S Liverpool 3.7Leiva, L Liverpool 2.8Cole, J Liverpool 2.8Aquilani, A Liverpool 2.7Silva, D Man City 6Toure, Y Man City 4.3Nasri, S Man City 4Johnson, A Man City 3.7Milner, J Man City 3.4Barry, G Man City 3.4de Jong, N Man City 3.3Nani Man Utd 4.9Young, A Man Utd 4.7Valencia, A Man Utd 4.5Kagawa, S Man Utd 4Giggs, R Man Utd 3.7Scholes, P Man Utd 3.4Carrick, M Man Utd 3.4Cleverley, T Man Utd 3.3Cabaye, Y Newcastle 4.2Gutierrez, J Newcastle 4Ben Arfa, H Newcastle 3.8Taylor, R Newcastle 3.7Amalfitano, R Newcastle 3.4Obertan, G Newcastle 3.3Tiote, C Newcastle 3.3Marveaux, S Newcastle 2.5Hoolahan, W Norwich 3.9Pilkington, A Norwich 3.8Surman, A Norwich 3.7Johnson, B Norwich 3.7Bennett, E Norwich 3.4Fox, D Norwich 3.3Crofts, A Norwich 3.1Howson, J Norwich 2.8Taarabt, A QPR 3.4W-Phillips, S QPR 3.3Barton, J QPR 3.3Faurlin, A QPR 3.3Derry, S QPR 3.3Buzsaky, A QPR 3.1Park, J QPR 3.1Diakite, S QPR 2.7McAnuff, J Reading 3.3Leigertwood, M Reading 3.1Karacan, J Reading 3.1Kebe, J Reading 2.8McCleary, G Reading 2.7Robson-Kanu, H Reading 2.7Guthrie, D Reading 2.7Mullins, H Reading 2.5Lallana, A Southampton 3.3Do Prado, G Southampton 3.1Davis, S Southampton 2.8Cork, J Southampton 2.8Schneiderlin, M Southampton 2.7Hammond, D Southampton 2.7De Ridder, S Southampton 2.4Etherington, M Stoke City 3.9Pennant, J Stoke City 3.3Whitehead, D Stoke City 3.3Whelan, G Stoke City 3.3Sessegnon, S Sunderland 4Larsson, S Sunderland 3.8McClean, J Sunderland 3.7Colback, J Sunderland 3.7Gardner, C Sunderland 3.4Richardson, K Sunderland 3.3Vaughan, D Sunderland 3.1Cattermole, L Sunderland 3.1Sinclair, S Swansea 3.9Dyer, N Swansea 3.8Allen, J Swansea 3.7Routledge, W Swansea 3.4Britton, L Swansea 3.3Gower, M Swansea 3.1de Guzman, J Swansea 3.1Agustien, K Swansea 2.7Bale, G Tottenham 5.5van der Vaart, R Tottenham 4.5Modric, L Tottenham 4.2Sigurdsson, G Tottenham 4Lennon, A Tottenham 3.7Pienaar, S Tottenham 3.7

Parker, S Tottenham 3.3Sandro Tottenham 3.1Huddlestone, T Tottenham 2.8Morrison, J West Brom 3.8Brunt, C West Brom 3.7Mulumbu, Y West Brom 3.7Dorrans, G West Brom 3.3Thomas, J West Brom 3.3Reid, S West Brom 3.1El Ghanassy, Y West Brom 3.1Nolan, K West Ham 3.3Noble, M West Ham 3.1Diame, M West Ham 3.1Collison, J West Ham 2.8Taylor, M West Ham 2.7Bouba Diop, P West Ham 2.7O'Neil, G West Ham 2.5Moses, V Wigan 3.9Gomez, J Wigan 3.7McCarthy, J Wigan 3.3McArthur, J Wigan 3.3Beausejour, J Wigan 3.3Watson, B Wigan 3.1Crusat, A Wigan 2.8

Forward (FW)NAME TEAM PRICEvan Persie, R Arsenal 7Giroud, O Arsenal 6.2Podolski, L Arsenal 5.8Gervinho Arsenal 5.3Bent, D Aston Villa 6.5Agbonlahor, G Aston Villa 5.5Weimann, A Aston Villa 4Torres, F Chelsea 6.7Sturridge, D Chelsea 5.6Jelavic, N Everton 5.8Anichebe, V Everton 4.5Naismith, S Everton 4Dembele, M Fulham 5.3Ruiz, B Fulham 5Petric, M Fulham 4.5Rodallega, H Fulham 4.3Suarez, L Liverpool 6.7Carroll, A Liverpool 5.8Borini, F Liverpool 5.3Aguero, S Man City 6.9Tevez, C Man City 6.5Balotelli, M Man City 6.2Rooney, W Man Utd 6.9Welbeck, D Man Utd 5.8Hernandez, J Man Utd 5.5Cisse, P Newcastle 6.5Ba, D Newcastle 6Ameobi, Shola Newcastle 3.3Holt, G Norwich 5.5Morison, S Norwich 4.9Jackson, S Norwich 4.9Vaughan, J Norwich 2.8Zamora, B QPR 5.5Mackie, J QPR 5.3Cisse, D QPR 5.2Helguson, H QPR 5Johnson, A QPR 5Campbell, D QPR 3.7Pogrebnyak, P Reading 4.9Le Fondre, A Reading 4Hunt, N Reading 3.4Roberts, J Reading 2.7Lambert, R Southampton 4.8Rodriguez, J Southampton 3.9Lee, T Southampton 3.7Walters, J Stoke City 5.5Crouch, P Stoke City 5.3Campbell, F Sunderland 4.9Gyan, A Sunderland 4.8Wickham, C Sunderland 3.8Graham, D Swansea 5.3Moore, L Swansea 4Dobbie, S Swansea 3.3Adebayor, E Tottenham 5.6Defoe, J Tottenham 5.5Odemwingie, P West Brom 5.5Long, S West Brom 5.3Fortune, MA West Brom 4.8Cox, S West Brom 3.9Cole, C West Ham 4.3Vaz Te, R West Ham 3.3Nouble, F West Ham 3.3Maynard, N West Ham 2.5Di Santo, F Wigan 5Maloney, S Wigan 4.5


Comment

What goes around comes around in the caamusement and gaming and a pub c

“

media watchalex lee

Light fingered arcade employee p

commentalex lee

o kill some time theother day I calledinto a nearby large

arcade/FEC/bowling com-plex which happens to besituated in on the lowerf loor of one of the UK’sbiggest indoor shoppingmalls. Those of you whoknow my approximatelocation will immediatelyrealise precisely whichestablishment I’m talkingabout. I was with my sonand stepson, both of whomhave been to the abovementioned before, yet Icould tell immediately howimpressed they were by theplace.

There were a number ofreasons for this. From mypoint of view, I thought thefact that a game of live foot-ball was being broadcast injoined-up screens along thelength of the bowling alleyarea was a visual treat and afantastic idea to encourage‘just one more game’ oftenpin bowling - and fur-ther food and drink pur-chases. I was alsoheartened to see that therewas a fabulous mix ofpeople in there, fromgroups of teenagers to full-on extended families.

My son and stepsonimmediately ‘bought into’the fact that a large percent-age of the games in therewere redemption-enabledand, already familiar withthe concept of the ticketeater and the redemption

counter, wanted to workout which machines weremost likely to pump outtickets.

While we moved frommachine to machine in ourhunt for more tickets, thefocal point of the FEC, thecentral dodgems area, wasbeing used by some enthu-siastic kids whose wails ofexcitement ref lected theoverall happy mood of theplace.

The venue in questiondoes have one seriousadvantage over many - itsposition in a massively high-footfall area. Other thanthat, it faces the same issueas all other similar opera-tions - which machines toposition where in order tomaximise the ROI. Littletouches such as the livefootball (which I knowmust cost an awful lot ofmoney) and the fact thatthere’s an adjacent bar ofcourse elevate it above‘standard’ FECs, but this wasa glowing example of whatcan be achieved in difficult,challenging times for all.

Could we all learn some-thing from a quick visit tosuch an impressive loca-tion? As I left the happyhordes, I couldn’t helpthink that if the coin-opsector is in a state of decline(as people like to tell us),the entertainment centresthat have got it right, suchas this one, are doing asuperb job.

Impressed?Yes, I admitit, I was

Operators need to be in tunewith what’s cool, according

to a recent article on theIntergame website. Taking anoverview of the pay-to-playamusements sector, whetherthat’s pure family amusementsor street gaming, there are cleartrends emerging across thesector - online connectivity,video touchscreens, app-inspired content, automatedmanagement systems… Slowlybut surely, these new ideas aretaking hold and are changingthe way games are made avail-able and the way operatorsmanage them.

As has been discussed in thepages of Intergame many timesin the past, often central to theappeal of pay-to-play amuse-ments is their simplicity. Whatworks for one generation ofplayers seems to work equallywell - and as intuitively - for thenext. Given the breadth of newtechnologies available andwhat these can achieve, thetemptation may be to seek to

re-invent the wheel in the questto find the next big thing. How-ever, game design is a complexequation that has to take intoaccount changing fashions. Forexample, the widespread use oftouchscreen tablet technologyhas seen the technologyapplied to a host of amusementgames, yet the actual playmechanics replicate traditionalstyles of fairground and amuse-ments game play. Operatorsmust also be convinced of theirbenefits.

“Operators need to be in tunewith what’s cool,” DietmarStraubinger of TAB Austria said.“They are open to new tech-nologies when they see that itbrings enough benefits. Devel-opers have to focus on max-imising ROI and to keep playersloyal - truly no easy challenge,but there is still enough poten-tial to meet this with innovativeand value-added products.”

Meanwhile, the manager oftwo amusement arcades inWithernsea and Carlisle stole

more than £30,000 from gamingmachines and safes, accordingto Coin-op Community.

Marc Clarke, 26, of Hull, wastrusted to manage Smiles ForMiles arcade in Withernsea anda second arcade in Carlisle buthe stole money from both prem-ises over a two-year period.

While working as a managerat Victoria Amusements inCarlisle, Clarke stole£16,409.26. He had worked atthe arcade for 18 months afterleaving Hull. Clarke was caughtin February last year after a sur-prise audit revealed cash fromthe safe was missing and alsothe float from the roulette table.

He was charged with theft inCarlisle, but failed to attendcourt and, instead, came backto Hull, where he started a newjob as a supervisor at SmilesFor Miles in Withernsea.

Clarke failed to tell his newemployers about the previoustheft or court appearances andbegan stealing money fromthere as well. Over a 12-month

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“Yesplease!”

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23Coinslot August 9 - August 15, 2013

omes around in the case of an errant arcade employee, coolness remains a key inaming and a pub chain boss believes that consumer confidence may have turned a corner.

Last week’s ‘UndercoverBoss’ Peter Harvey, CEOof Talarius, tells Coinslotabout how the televisualexperience has affectedhim, his operation and, hehopes, his futurecustomers.

viewpointpeter harvey

letter to the editor

ployee pleads guilty

TO COMMENT ON ANY ARTICLE


period, he stole £15,148.62.His regional supervisor

changed the lock to the safeafter noticing his behaviour wasbecoming erratic.

Prosecutor Mark Kendallsaid: “In Carlisle, Clarke was theonly person in the shop with thekeys to the safe. When his man-ager carried out an audit, itrevealed substantial inaccura-cies.

“He was spoken to andaccepted he began by borrow-ing money, initially £900 fromthe safe for a property hewished to occupy. He said hecontinued borrowing moneyand it spiralled out of control.

“He then came to East York-shire and obtained employmentat an arcade. He had worked forhis employer in the past andwas trusted by them. As theperson responsible for thearcade, he was the sole key-holder for the safe. Last Sep-tember, his work patternbecame erratic and suspicionarose.

“In March, the safe waslocked by the regional managerso Clarke could not gain furtheraccess to it until an audit wascarried out. There was a short-fall of more than £15,000. Whenhe was challenged by the man-ager, he said ‘I didn’t realise Ihad taken that much’.

Clarke pleaded guilty to twocounts of theft.

And finally, Wetherspoonschief Tim Martin has stated thata lot of pubs are still “greatlyover-rented” as a legacy of thelast financial boom, accordingto the Publican’s MorningAdvertiser’s website.

Martin said: “Out of London,in the pub trade there’s still a lotof pubs that are greatly over-rented.”

Announcing results for the 11weeks to 14 July, JDW said itintends to provide an update onany impairment and onerouslease provisions at its full-yearresults.

Martin added: “I think there’squite a hot property market in

London. Out of London, in thepub trade there’s still a lot ofpubs that are greatly over-rented - and in London, as amatter of fact. The tail end of thelast boom is a legacy of over-rented pubs. I suppose theeffects of this can last for a fewdecades in some places.There’s probably quite a lot ofpeople seeking to open pubsand restaurants in the south-east but I would guess thatdemand is subdued in the restof the country.”

Martin suggested consumerconfidence may have “turned acorner”. He concluded: “It’sabout five years since the creditcrunch and we haven’t gone tohell in a handcart, we’ve justhad to tighten our belts a bit.”

“The proposed merger of the Gambling Commission with theNational Lottery Commission is creating a great deal ofspeculation within the corridors of power at the UK Departmentfor Culture Media and Sport.”Steph Norbury, Coin-op Community

Iwas approached by Channel 4in the Spring and asked whether

I would appear on UnderoverBoss. After careful consideration, Idecided that the programme wasan opportunity for Talarius todemonstrate how it runs itsQuicksilver brand and showpotential customers what theycould expect if they were to visitone of our venues.

On the day filming began, I wasput in a disguise to avoid detec-tion from staff, and I then spent aweek travelling around the UK indifferent Quicksilver venues tosee what I would discover. Insteadof any major shocks or disap-pointments, I was hugely relievedto find that our venues were fullof fantastic staff with great per-sonalities. My biggest frustrationwas that too many great stories,business ideas and examples ofsuccess stay localised withinvenues and do not get circulatedaround the company as examplesof best practice. I want to changethis and am currently working ona plan that allows venues to com-municate better with head office.

The programme was also achance to see a lot about Quick-silver from a customer perspec-tive. Watching the footage backlast week, I was glad that it chal-lenged the stereotypical and out-dated image of arcades beinggrotty, dirty and sleazy. Insteadbright, clean and transparentvenues were on offer to cus-tomers with a significant invest-ment plan in recent years havingensured that our venues are wel-coming. The complimentary teaand coffee facilities combined

with fresh decoration andfriendly staff helped to show whycustomers would want to spendtime in a Quicksilver venue. I hopethis has helped the reputation ofthe AGC sector as a whole.

After watching the show, Iwould also hope that our cus-tomers will understand moreabout the pressures on the indus-try and appreciate the invest-ment we have made in newmachines and venues. We havemanaged to survive the smokingban, regulatory reforms, the cur-rent lengthy recession and evena period where the maximumstake a customer could bet wastemporarily reduced from £2 to£1 (with bookmakers near ourvenues being able to offer £100per spin at the same time), butwe continue to weather allstorms and we have sustainedsales growth ever since aboveaverage UK growth.

I am really proud to have seenthe fantastic work that our com-mitted staff are undertakingevery day, ensuring customersenjoy coming to our venues. Itwas a little nerve wracking whenI first signed up to do the showand I had some concerns aboutwhat I might find, but overall Iam delighted with it having fin-ished the process. There are, ofcourse, areas for improvementwhich we will look to remedy inthe near future, but it is great toknow that every day so manyexcellent staff are coming towork for Talarius. We want tomake sure those staff feel valuedand part of our future as the com-pany continues to grow.”

Talarius chiefsurvives trialby televisionDear Sir,

It is with great sadness that I learned of Claremont Automatics’ decision to with-draw from the supply of machines across all the sectors in which itoperates. It’s almost 12 months to the day that a manufacturer introduced the dongle, andat the time increased the cost to purchase a reel based AWP by 58 per cent (yes58 per cent!). This has been well documented, and at the time it was indicatedthat this machine price increase will have consequences for the industry. Claremont is a well-respected operator, and it’s a sad day for their staff,directors, and in fact for the industry, that it has opted to pull down theshutters three years short of their 50th anniversary. This industry was created and driven by independently-mindedentrepreneurs who established companies such as Claremont, although now itwould appear that the same industry they helped create is a verydifferent beast indeed. With the seemingly unstoppable march of corporatism, perhaps we should allask what is the cost of ‘progress’?

Peter Weir, Town & County Leisure

Bidding a sad farewell

”

2328-p22-23-Comment:Coinslot NEW 6/8/13 16:40 Page 2


ATTRACTIONS EXPOEXPLORES NETWORKROUTE

AAPA AttractionsExpo 2013, whichtakes place on

November 18-22 at the OrangeCounty Convention Centre inOrlando,will feature a widevariety of networking opportu-nities and special events.Participants will get behind-the-scenes looks at areaattractions and time to inter-act with more than 26,000attractions industry profes-sionals from 100 countries.It features guided tours toallow registrants to experi-ence area attractions at sitesincluding Disney’s Epcot cen-tre, Fun Spot America,Legoland Florida and the Kennedy Space Centre’s visi-

tor complex.In addition, network oppor-tunities include IAAPA’sLunch and Learn featuringGeorge Kalogridis, presi-dent of Walt Disney World.

FRESH LOOK FORLICENSING EVENT

rand LicensingEurope 2013 (BLE)will take place from

the October 15-17 at

Olympia, London.Now in its 15th year, BLE isdesigned for retailers,licensees and sales promo-tion professionals to meetface-to-face with over 280leading brand owners, dis-

cover the latest brands,character and imagesavailable for license andcreate and cement licens-ing partnerships.Registration for BLE 2013is free.

Calendar

Newsweek TO COMMENT ON ANY ARTICLE


INTERNATIONAL EVENTS

AUGUST 2013

13-15Australasian Gaming

Expo (AGE) Sydney Convention Cen-

tre Sydney Australia

www.austgamingexpo.com

UK EVENTS

SEPTEMBER 2013

1-4Autumn Fair International

NEC Birmingham UK

www.autumnfair.com

18BACTA Division 2 & 4 Meeting

Hippodrome Casino London UK

www.bacta.org.uk

19BACTA Division 1 & 3 Meeting

Hippodrome Casino London UK

www.bacta.org.uk

20-22BAPTO National Finals

Lyons Robin Hood Holiday Park Rhyl UK

www.bapto.org.uk

EDITORIALEditor: Alex LeeEmail: [email protected] Tel: 01204 396 397Assistant Editor:James Walker Email: [email protected]: 01204 396 397Managing Editor:Ken Scott Email: [email protected]: 01273 699 900ADVERTISING SALESKathryn NorrisEmail: [email protected]: 01204 396 397Fax: 01204 392 748SUBSCRIPTIONSSarah HaworthTel: 01204 396 397DIGITAL VERSIONMarc LawtonEmail:[email protected]: 01204 396 397PRODUCTIONDesigner: Gina LloydEmail: [email protected] Production &Pre-Press:Dave RoderickEmail: [email protected]: John SullivanGB Media Corporation Ltd,Bolton Technology Exchange,33 Queensbrook,BoltonBL1 4AY

Tel: 01204 396 397Fax: 01204 392 748 Email:[email protected] and Production: 3rd Floor, 20 New Road,Brighton, East Sussex BN1 1UF (UK)Tel: 01273 699 900Advertising andSubscriptions:Coinslot International, BoltonTechnology Exchange,33Queensbrook,Bolton BL1 4AY Tel: 01204 396 397Fax: 01204 392 748

Opinions expressed in this publicationshould not be regarded as the official viewof GB Media Corporation Ltd, exceptwhere stated. Views, opinions and recom-mendations contained in this publicationare put forward for consideration only. Noaction should be taken in reliance uponany such views, opinions or recommen-dations. Neither GB Media CorporationLtd nor contributors accept any responsi-bility for any loss occasioned to anyperson howsoever caused or arising as aresult of or in consequence of actiontaken or refrained from in realiance on thecontents of this publication.

Notes for contributors: Coinslotwelcomes the submission of articles forconsideration by the editor with a view topublication. Submission of an article will beheld to imply that the article containsoriginal unpublished work which GB MediaCorporation Ltd may lawfully publish. Allsubmissions are made at the owner’s risk.© GB Media Corporation Ltd, 2013All rights strictly reserved. No part of thispublication may be reproduced, stored ina retrieval system, or transmitted in anyform or by any means without the priorwritten permission given, full acknowl-edgement of author, publisher and sourcemust be given.

B

IAGR conference to unite world gaming regulators

I he annual IAGR conferencetakes place in Norway thisyear, and the event’s organis-

ers are aiming to inspire regulatorsfrom around the world to share theirexperiences on the key issues affect-ing the modern gaming landscape.

The International Association ofGaming Regulators’ (IAGR) annualconference takes place at the GrandHotel Oslo in Oslo, Norway, on Sep-tember 29 - October 2.

The conference, which is open toIAGR members and all industry rep-resentatives, will explore the emerg-ing issues affecting gamingregulators, policymakers and indus-

try executives in gambling marketsaround the world.

The programme at IAGR 2013 willbe opened by Hadia Tajik, the Norwe-gian Minister of Culture.

Issues to be discussed on the firstday of the event include the links

between the economy, technology,sociology and gaming. Paul Tang ofthe Dutch Gaming Authority will alsomoderate an in-depth session on thechallenges regulators are presentedwith over problem gambling.

“We hope to hear concrete exam-

ples on how and why regulators havechosen to regulate in order to min-imise problem gambling in differentparts of the world,” the IAGR said.

Other sessions will focus onserver-based gaming, player card ver-ification and match fixing.

Day two of the event will seestate operators discuss the myriadchallenges in today’s digitally-driven gaming world. Panellists willprovide a brief history of gaming intheir respective jurisdictions, theoverall regulatory structure andwhat auditing, probity checks andcompliance mean to their regula-tory body.

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