cmmi case study by dan fleck reference: a cmmi case study: process engineering vs. culture and...
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![Page 1: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/1.jpg)
CMMI Case Studyby Dan Fleck
CMMI Case Studyby Dan Fleck
Reference: A CMMI Case Study: Process Engineering vs.
Culture and Leadership
by
Jeffrey L. Dutton,Jacobs Sverdrup
Reference: A CMMI Case Study: Process Engineering vs.
Culture and Leadership
by
Jeffrey L. Dutton,Jacobs Sverdrup
![Page 2: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/2.jpg)
OverviewOverview
Jacobs Sverdup’s Advanced Systems Group
400 employees Seven states Wide range of services and products to
all 4 military branches and NASA Range of sizes (40 people, 4 years to 2
people, 12 months)
Jacobs Sverdup’s Advanced Systems Group
400 employees Seven states Wide range of services and products to
all 4 military branches and NASA Range of sizes (40 people, 4 years to 2
people, 12 months)
![Page 3: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/3.jpg)
Beginnings…Beginnings…
Chartered Software Engineering Process Group (SEPG)SEPG trained field office Process
Action Teams (PATs)Idea: Buy-in would be easier with
PATs in the field offices
Chartered Software Engineering Process Group (SEPG)SEPG trained field office Process
Action Teams (PATs)Idea: Buy-in would be easier with
PATs in the field offices
![Page 4: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/4.jpg)
RealityReality
PAT teams had problems with buy-in, non-participation -- no one likes process
Attempts: Tying perf appraisal to PAT participation Positive feedback systems Newsletters Intense training
PAT teams had problems with buy-in, non-participation -- no one likes process
Attempts: Tying perf appraisal to PAT participation Positive feedback systems Newsletters Intense training
![Page 5: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/5.jpg)
Plan 2: EPICPlan 2: EPIC
SEPG reformed into Engineering Process Improvement Center (EPIC)Created 2 person core team and got
buy-in from field office leads (heads of field offices)
Adopted life-cycle framework from ISO/IEC 12207
SEPG reformed into Engineering Process Improvement Center (EPIC)Created 2 person core team and got
buy-in from field office leads (heads of field offices)
Adopted life-cycle framework from ISO/IEC 12207
![Page 6: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/6.jpg)
EPIC progressEPIC progress
Over two years defined six major work products: An integrated engineering handbook for project managers,
engineers, and management. An engineering performance improvement program plan
for the EPIC. A process and product quality assurance plan for quality
assurance. A measurement and analysis plan for the entire
organization. A purchasing manual for contract managers and project
managers. A knowledge management plan.
Over two years defined six major work products: An integrated engineering handbook for project managers,
engineers, and management. An engineering performance improvement program plan
for the EPIC. A process and product quality assurance plan for quality
assurance. A measurement and analysis plan for the entire
organization. A purchasing manual for contract managers and project
managers. A knowledge management plan.
![Page 7: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/7.jpg)
New Mechanisms AdoptedNew Mechanisms Adopted
A life cycle that is both flexible and recursive, allowing tailoring to support the needs of the project and the customer.
A repeatable tailoring approach that accommodates services, systems, and hardware and software development for small to large project sizes.
The use of principal managers and leaders in the organization to teach critical courses.
The early development of an automated measurement database.
The development (later than we wanted) of a distributed work environment to support process engineering and information sharing.
A life cycle that is both flexible and recursive, allowing tailoring to support the needs of the project and the customer.
A repeatable tailoring approach that accommodates services, systems, and hardware and software development for small to large project sizes.
The use of principal managers and leaders in the organization to teach critical courses.
The early development of an automated measurement database.
The development (later than we wanted) of a distributed work environment to support process engineering and information sharing.
![Page 8: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/8.jpg)
Results?Results?
External audits noted they still had buy-in and institutionalization lacking
Realized they needed more external audits because “organizational delusion” did not let them see the problems.
Refocused on knowledge management to fix these issues
Added pilot projects, all levels of review (low level to senior management), quality reviews, etc…
External audits noted they still had buy-in and institutionalization lacking
Realized they needed more external audits because “organizational delusion” did not let them see the problems.
Refocused on knowledge management to fix these issues
Added pilot projects, all levels of review (low level to senior management), quality reviews, etc…
![Page 9: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/9.jpg)
Does it ever end?Does it ever end?
Pilot projects showed numerous areas for improvements
Eventually organizational culture of change emerged helped by a strong leadership culture willing to change and everyone with a feeling of “People are our greatest asset” and “Growth is imperative”
Pilot projects showed numerous areas for improvements
Eventually organizational culture of change emerged helped by a strong leadership culture willing to change and everyone with a feeling of “People are our greatest asset” and “Growth is imperative”
![Page 10: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/10.jpg)
Challenges and Lessons Learned
Challenges and Lessons Learned
Leaders that got into leadership by providing their own “stovepipe processes”
Leaders asked to abandon tried and true processes
Needed people to trust EPIC to promote buy-in
Needed to respond quickly and positively to criticism and challenges to the process
Leaders that got into leadership by providing their own “stovepipe processes”
Leaders asked to abandon tried and true processes
Needed people to trust EPIC to promote buy-in
Needed to respond quickly and positively to criticism and challenges to the process
![Page 11: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/11.jpg)
Leadership Didn’t KnowLeadership Didn’t Know The CMMI really does change the way every part of the
organization operates. The costs associated with adoption of the CMMI are real and
cannot be avoided. Routine actions have to be conducted in accordance with the
standard process, as well as corrective and near-crisis actions. A CMMI process improvement effort is not just another project,
where the work products are the most important output. Some of the people you have worked with and trusted for years
will resist the improvement effort for various well-intentioned reasons.
Assessments cannot be used to provide feedback and evaluate the performance of individual elements of the organization.
The CMMI process improvement effort must be carefully aligned with the goals of the organization to make it worthwhile.
The management and leadership style that has served to bring leaders this far in the organization now must be negotiated with the unseen authors of a complex model they are just beginning to appreciate.
The CMMI really does change the way every part of the organization operates.
The costs associated with adoption of the CMMI are real and cannot be avoided.
Routine actions have to be conducted in accordance with the standard process, as well as corrective and near-crisis actions.
A CMMI process improvement effort is not just another project, where the work products are the most important output.
Some of the people you have worked with and trusted for years will resist the improvement effort for various well-intentioned reasons.
Assessments cannot be used to provide feedback and evaluate the performance of individual elements of the organization.
The CMMI process improvement effort must be carefully aligned with the goals of the organization to make it worthwhile.
The management and leadership style that has served to bring leaders this far in the organization now must be negotiated with the unseen authors of a complex model they are just beginning to appreciate.
![Page 12: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/12.jpg)
You should knowYou should know
There will be more challenges then you expect
Some heros will leave the company It will cost more than you expect Leadership must believe in the process
and be willing to weather the storm Leaders must also know and trust their
people who are implementing the program
There will be more challenges then you expect
Some heros will leave the company It will cost more than you expect Leadership must believe in the process
and be willing to weather the storm Leaders must also know and trust their
people who are implementing the program
![Page 13: CMMI Case Study by Dan Fleck Reference: A CMMI Case Study: Process Engineering vs. Culture and Leadership by Jeffrey L. Dutton,Jacobs Sverdrup Reference:](https://reader036.vdocuments.mx/reader036/viewer/2022082818/56649f1b5503460f94c305d8/html5/thumbnails/13.jpg)
What do you get?What do you get? 20% reduction in unit s/w costs - Lockheed Martin 15% decrease in defect find and fix cost - Lockheed
Martin Costs dropped 48% from a baseline prior to CMM as the
achieved CMMI-3 - DB Systems GambH Estimation accuracy improved 72% on average in three technical areas - Siemens
Percentage of milestones met improved from approximately 50 percent to approximately 85 percent following organization focus on CMMI - General Motors
Many many more at: http://www.sei.cmu.edu/cmmi/results/results-by-category.html
20% reduction in unit s/w costs - Lockheed Martin 15% decrease in defect find and fix cost - Lockheed
Martin Costs dropped 48% from a baseline prior to CMM as the
achieved CMMI-3 - DB Systems GambH Estimation accuracy improved 72% on average in three technical areas - Siemens
Percentage of milestones met improved from approximately 50 percent to approximately 85 percent following organization focus on CMMI - General Motors
Many many more at: http://www.sei.cmu.edu/cmmi/results/results-by-category.html