client management suite. optional footer information here© 2006 altiris inc. good valuepoor value...

Client Management Suite

Optional Footer Information Here © 2006 Altiris Inc.

Good valuePoor valueTypical Company

3.6%3.6%

IT spending as a percentage of

revenue60%

Source: Forrester Research, Inc. 2005

Spending on Maintenance Reduces Flexibility

15%

85%

40%

60%

25%New

Initiatives

75%Maintenance


What’s on the CEO’s Radar

International Pressures Distributed Environment Outsourcing/Off Shoring

Competition

Governance and ComplianceSarbanes-Oxley, HIPPA, GLBA

FISMA, BASEL IISecurity

Financial Performance Building Shareholder Value

Overall Growth in Top Line Revenue Operational Performance and Execution

Business Complexity Tax codes

Increasingly Complex Infrastructure Information Technology Responsiveness

Product Innovation Barriers to Entry

Competitive Advantage

Consolidation Convergence

Mergers and Acquisitions

Sales Productivity Customer Care

Customer Service

Business Performance Monitoring Performance Alignment and Mapping


CIO Priorities > IT Evolution

Source: Gartner - Growing IT’s Contribution: The 2006 CIO Agenda – January 2006


IT Realities

Consolidation

“As companies come together do their technologies

work together ?”

Heterogeneity

“Let’s see… 4 hardware vendors, 9 operating systems, over 2,000

applications…”

Emerging Technologies

“Blades, Itanium, virtualized environments, Thin Clients,

SOA…What’s next?”

Flat IT Spend

“Do more with Less.”

Pressure To Support The Business

“Business needs are driving technology needs”

Security Pressures

“Am I doing all I can to increase my company’s

security posture?”

Governance Pressures

“SOX, GLBA, HIPAA, FISMA, BASEL II, license compliance –

What’s next?!


DSLPackaging External Data

Sources

Service Desk

SLAsNetwork Events

High costs, inflexible operations, vulnerabilities

Too Many Tools, Redundant Processes

License agreementLease agreements

WarrantiesEntitlements

Asset Repository

ReceivingSoftware usage

BudgetingPlanningPrioritiesReporting

Security configuration complianceVulnerability Management

CMDBConfiguration

Mgt. Tools

MigrationPatching

OS imagingSoftware distribution

Discovery Tools

UNIX, Linux, Windows, MacHandhelds

Network devices

Managed Devices / Configuration Items

Altiris Service Oriented Management

Repeatable. Predictable. Invisible > IT

Vulnerability Management & Security Configuration Compliance


Incr

ease

Qua

lity

Reduce C

osts

Gain Visibility & Control

Standardize IT Infrastructure

Automate Manual Processes

Increase SystemSecurity Posture

ServiceOriented

Management

Integration Leads to Supporting Business Needs

Integrated People Integrated Process

Integrated, Service-oriented Technology


Altiris Service Oriented Management Fabric


Solution Families



• Client Management Suite is a complete systems management solution that reduces total cost of ownership of desktops, notebooks, and handheld devices. Deploy, manage, and troubleshoot systems from virtually anywhere.

• Change and configuration management areas of focus include:

– Comprehensive Inventory

– Deployment and Migration

– Software Management

– License optimization and Application Metering

– Patch Management

– Problem Management and Remote Control

– Backup and Recovery

– Wise Software Packaging



Level 1

Level 2

Level 3

Network-wide backup and disaster recovery Cross hardware recovery

Real-time diagnosis & remediation Software virtualization

Vulnerability assessment Wise Package Studio Professional Edition*

*One license per every 1,000 nodes purchased

Comprehensive hardware & software inventory OS imaging, deployment & configuration

Policy-based mobile software delivery Patch Management

Application self-healing and repair Conflict analysis & desired state

Application usage & denial of service Remote control & file system sync PC personality and OS migration

Web-based remote control


Client and Mobile Value Propositions

• Simplify large scale IT projects

– Mass deployments, roll-outs, Windows OS migration

– Technology assessments, license audits

• Support remote offices and mobile workers

• Single management platform and console for all device types

• Easy to use, integrated solution

– Replace single purpose utilities

– Single point of support

– Leverage existing IT staff by reducing complexity

• Reduce TCO

– Reduce deployment and support costs

– Lower technician dispatch costs by reducing PC visits

– Often pays for itself in a single migration project

• Increase asset availability and productivity


• Centralized Management of mixed hardware, OS, and device types from a single console

• Comprehensive hardware and software inventory

• Secure Management with Role and Scope based Security

• Zero-touch OS deployment and PC migration

• Software license optimization and harvesting

• System vulnerability assessment with Patch Management

• State management through application self-healing and rollback capability

• Remote troubleshooting and diagnostics

• Centralized as well as system local backup and recovery

• Bandwidth sensitive systems management for your mobile workforce and the roaming worker

• Native integration with Microsoft Active Directory

Client and Mobile Benefits and Features


• Complete IT and asset lifecycle management

– Client Management Suite integrates with other Altiris solutions such as Asset Management Suite and Server Management Suite to extend management functionality far beyond that offered by competitors

• Industry leading hardware, software and user inventory

• Industry leading systems deployment

• Industry leading OS and user personality migration

• Industry leading software packaging

• Integrated web-hosted infrastructure accessible from any environment.

• Price-value leader

– Initial purchase and ongoing implementation

• Ease of implementation

Client and Mobile Differentiators


Return On Investment

• Migrating to Windows OS will cost between $1500 and $3000 per PC

• Annual help desk task and technician dispatching costs are between $158 and $1447 per PC

• The use of LAN-based inventory tools can lower annual cost of ownership between $25 and $141 per PC.

• Using products like Altiris Deployment Solution you can reduce the cost of deployment and on-going management up to 55%

• Altiris customers have experienced a 73-89% PC management cost savings in the first year, even when the cost of the license and installation time were factored in.


Client Management Suite - Summary

– Low implementation costs

– Ease of use and extensibility

– Extends management to the entire environment - including assets, desktops, notebooks and handhelds

– Reduce Total Cost of Ownership

– Single View into the Management of your Enterprise - Common Repository and Management Console

– Enable the Establishment of Corporate Standards

– Increase asset availability and productivity

“What distinguishes Altiris from its competitors is how

well the company’s software tools work together as a

unified suite.”

*Fred Broussard, Senior Research Analyst, IDC


Increase Quality; Reduce Costs

• Meet SLAs and reduce operational costs

• Reduce deployment failures

• Improve quality of service

• Reduce hardware and software support costs

State of Colorado > Saved $125,000 in technician time, $140,000 in lost productivity

time, 7000 hours in migration time

Wayne Dalton > Reduced ticket (incident) resolution time from hours and even days to

minutes

i2 Technologies > Improved employee productivity by better matching assets to project requirements (i2 Technologies)

AMCORE Financial > Reduced travel expenses by 70+ percent and can locate every piece of

equipment

Quantifiable Business OutcomeManagement Goals


• Discover IT assets, increase accountability

• Leverage a centralized CMDB to reduce the risk associated with change

• Increase IT infrastructure ROI and develop accurate budgets

• Reduce cost and complexity of maintaining multiple integration points

• Server consolidation

• Consolidate software license agreements

GM Brazil > Reduced annual software license expenses by 44 percent within 45 days,

equaling a 1,000 percent ROI

Reed Smith > Reduced inventory time from one month to minutes

SkyWest Airlines > View asset information within help desk environment to quickly

diagnose issues

AMCORE Financial > Create precise future IT budgets and maintain compliance

i2 Technologies > Improved decision making and help desk support through better visibility

into end user's software assets


Gain Visibility & Control


• Standardize desktop configuration

• Standardize server operations

• Prevent software conflicts through application standardization

• Reduce the risk associated with desktop and server changes

HealthNow > Increased datacenter staff productivity by 200 percent through

standardized deployment

Microsoft MSN > Reduced time to build servers from 6 hours to 10 minutes and eliminated

server build discrepancies

Triple S > Reduced migration time by 85 percent

Horizon > Improved software delivery success rate 60 percent to 90+ percent

US Air Force > Responded to new hardware imaging requests in 88 percent less time


Standardize IT Infrastructure


• Maximize the effectiveness of existing resources through controlled automation

• Reduce desktop downtime through automated state maintenance

• Automate software installation procedures

Dell > Reduced deployment time from 6 hours to 20 minutes and reduced the number of

required engineers from 40 to 5 resources

Evergreen Healthcare > Replaced manual help desk processes with automated solutions to

speed incident resolution time

SkyWest Airlines > Reduce software installation time by 95 percent

AMCORE Financial > Increased technician productivity by eliminating 60 hours per

technician in gathering asset data

Maintech > Saved $1.3 million on its Windows XP migration


Automate Manual Processes

client management suite. optional footer information here© 2006 altiris inc. good valuepoor value...

Documents

client management suitelevel

serviceoriented technology

soa whats

operating systems

license compliance whats

hardware vendors

solution families

businessbusiness needs