client bulletin - profitstars · client bulletin imagecenter ... suggestions via jack henry’s esp...
TRANSCRIPT
Client BulletinImageCentertrade
The ImageCenter suite of solutions automatically processes transactions of any kind quickly and efficiently
JANUARY 2016VOLUME 4 NO 33
2016 ProfitStars Educational Conference (PEC) 2
ImageCenter Organizational Changes 3
ImageCenter 2015 4
ImageCenter AlertCentertrade 4
Product Roadmap 5
Northville CSA Training Dates 6
Dear Blanche Bundles 7
User Board Update 8
Software Compatibility Matrix 9
02
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ProfitStarsreg Educational ConferenceThis yearrsquos ProfitStars Educational Conference (PEC) is March 21-24 at the Omni Dallas Hotel in Dallas Texas It is the perfect opportunity to network with your peers discuss challenges and opportunities and get to know ProfitStars and JHA Payment Solutions associates At the PEC yoursquoll experience dynamic and interactive educational sessions training classes roundtable discussions and product demonstrations Yoursquoll also have the opportunity to attend the Technology Expo where you can experience firsthand the solutions provided by ProfitStars JHA Payment Solutionstrade our strategic partners and select solutions providers
From an ImageCenter perspective this year we have 13 sessions planned Our goal is to have interactive sessions that provide value to all ImageCenter users Our sessions include
ImageCenter Opening Session
ImageCenter Disaster Recovery (Panelist Discussion)
Decoding Check Fraud (Panelist Discussion)
ImageCenter Technical Session for Non-technical People
ImageCenterrsquos Top Support Calls Resolved
ImageCenter Choose Your Own Adventure
Whatrsquos New in ImageCenter 2016
ImageCenter Closing Session
AlertCentertrade JHArsquos Hosted Fraud Solution
ATM Management Solutions
ImageCenter Comprehensive Overview
03
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter Organizational ChangesThe ImageCenter Operations team has had several organizational changes since our last newsletter Samir Ahmed was promoted to the position of Implementation Manager This position was vacated when Cyndi Astle was promoted to a position in another JHA product group Samir has distinguished himself in his roles as a support tech application analyst installation coordinator and most recently as support manager We are confident Samir will be an excellent leader for our ImageCenter support team so please join us in congratulating him and welcoming him in his new role
Tom Holland was promoted to the ImageCenter Support Manager position Tom has been a member of our support team since 2004 Tom started as a Technical Support Rep and earned the titles of Advanced and Senior before taking on the Supervisor role in 2014 Tom brings technical knowledge long standing customer relationships leadership and passion for support to this position
Kristina Williams was promoted to ImageCenter Support Supervisor Kristina has been with our support group for over ten years Her most recent position was Technical Support Engineer
Although our leadership team has some new faces our goals remain the same to exceed your expectations in implementations education and support
New Technical Support Representatives We are happy to introduce three new technical support representatives on our ImageCenter support team The future all-stars are Nicholas Stahl Michael Carnesecchi and Richard Adamczak All three have technical experience and education and have proven to be quick studies
Nicholas Stahl Michael Carnesecchi Richard Adamczak
04
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter 2015ImageCenter 2015 was released in July The full release notes are accessible in the release section of the ImageCenter client portal Below is a quick overview of some of the new features
Automatically generate X937 files out of C21
Print three chargeback notices (IRD) per page to reduce paper consumption
Support added for deposit ticket scanning as part of an ITC transaction
Select a range of dates on the Adjustment Reports
DEPOSIT CHEKreg support with AFS Version 5
Display of ldquorecommended actionsrdquo for TrueChecks fraud queries
Support added for FTPS (FTP over SSL) to distribution
Improved detection of duplicate checks
Print checks from Interactive Teller Capture
A new X9 Bundle Distribution Translator for Catalyst
Operating system and SQL database version support
A chargeback file
ImageCenter AlertCenterTM
AlertCenter is a hosted solution that allows Jack Henry products to receive real-time account status information from our partner Early WarningSM Early Warning is owned by five of the largest US banks and maintains the account status information on 95 of all checks and savings accounts in the US The account status is updated nightly to provide both positive and negative responses on a deposited item which helps protect your institution as well as your customers or members while improving funds availability For ImageCenter customers the account status data can be presented to the teller at the front counter (ITC) the back counter (DSC) or in the back office
What It Does Analyzes millions of transactions daily to
identify potentially fraudulent transactions early in the fraud cycle
Calculates and assigns a score to all incoming transactions based on account-level and item-level status responses
Accelerates preventative action including placing or extending holds per Regulation CC
What It Does For Me Protects institutions by identifying and
preventing fraud before it occurs
Expedites the resolution of fraud-related issues
Safeguards institutions and client assets
Enables proactive responses to emerging fraud challenges
You can learn more about AlertCenter by contacting Karen Barnes at kabarnesprofitstarscom
05
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Product Roadmap The beginning of this quarter came with the general availability release of ImageCenter 2015 the latest version of the platform As highlighted in the previous newsletter the 2015 release included a number of customer-submitted suggestions that were originally targeted for 2016
Additionally the ImageCenter 2015 platform includes support for FTPS (FTP over SSL) in distribution automated generation of Check21 X937 files ITC deposit ticket scanning and other customer-requested features As always information about this and other releases of ImageCenter may be found on the ImageCenter Client Resource SharePoint site
With the ImageCenter 2015 release please note that the Track Client application will no longer be certified for use with small scanners Customers currently using Track Client to drive small scanners are strongly encouraged to contact their ImageCenter representative to discuss a move to the ImageCenter Document Scanning Client application In addition please be reminded that due to Microsoftrsquos termination of extended support ImageCenter 2014 and newer are no longer certified on Windows XP or Windows Server 2003
In addition to finalizing and publishing the ImageCenter 2015 release development for the 2016 release has been very active Enhancements approved for ImageCenter 2016 include a number of additional customer-submitted suggestions via Jack Henryrsquos ESP (Enhancement Submission Process) system an effective tool for ImageCenter customers to influence product direction
This release is focused on supporting a multi-tenant hosted framework for ImageCenter customers seeking a smaller in-house software and hardware footprint The 2016 platform will include a SQL Server-based archive revamped research module support for dynamically-balanced server jobs across multiple Control Server instances as well as a number of enhancements to the Document Scanning Client application to support front-office balancing and exception processing Please see the Product Features and Functionality Retirement Notices article for additional information on changes coming with the ImageCenter 2016 platform
Finally the ImageCenter 2013 platform has now entered its retirement phase As currently is the case with all previously retired releases neither additional maintenance releases nor hot fixes are provided on ImageCenter 2013 or any earlier release Customers on the ImageCenter 2013 platform or a prior release are strongly encouraged to contact ImageCenter Installation Services to discuss and schedule an upgrade to a newer release
Dates contained in this document are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry amp Associates Increg
06
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Training Dates for the CSA Sessions in Northville Michigan Are Now Available The ImageCenter Certified System Administrator (CSA) training course is a certification program designed for personnel supporting ImageCenter at the system level This course covers the installation configuration monitoring maintenance troubleshooting and use of ImageCenter
Participants will understand how to setup and maintain the system on the back-end as well as how to support users on the front-end The intended participants are information technology staff who will be supporting the system and its users as well as prospective subject matter experts who require a 360-degree understanding of ImageCenter
To enroll in ImageCenter training click here to visit the For Clients Portal For more information regarding ImageCenter training courses contact our Applications Education Supervisor Cesario Solarte at csolarteprofitstarscom
Quick Links for ImageCenter Education ImageCenter Training Contact Email imagecentertrainingprofitstarscom
ImageCenter Training Website For more information and to visit our website click here
Course Schedule To download the current course schedule click here
Registration To login to Jack Henry University and enroll in classes click here
ImageCenter Admin Training To learn more click here
ImageCenter User Training To learn more click here
Travel Information To access office information hotel recommendations and directions to the airport click here
Frequently asked questions
January 12 ndash 14 2016 February 09 ndash 11 2016 March 08 ndash 10 2016 April 05 ndash 07 2016 May 10 ndash 12 2016 June 07 ndash 09 2016
July 12 ndash 14 2016 August 09 ndash 11 2016 September 13 ndash 15 2016 October 11 ndash 13 2016
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
02
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ProfitStarsreg Educational ConferenceThis yearrsquos ProfitStars Educational Conference (PEC) is March 21-24 at the Omni Dallas Hotel in Dallas Texas It is the perfect opportunity to network with your peers discuss challenges and opportunities and get to know ProfitStars and JHA Payment Solutions associates At the PEC yoursquoll experience dynamic and interactive educational sessions training classes roundtable discussions and product demonstrations Yoursquoll also have the opportunity to attend the Technology Expo where you can experience firsthand the solutions provided by ProfitStars JHA Payment Solutionstrade our strategic partners and select solutions providers
From an ImageCenter perspective this year we have 13 sessions planned Our goal is to have interactive sessions that provide value to all ImageCenter users Our sessions include
ImageCenter Opening Session
ImageCenter Disaster Recovery (Panelist Discussion)
Decoding Check Fraud (Panelist Discussion)
ImageCenter Technical Session for Non-technical People
ImageCenterrsquos Top Support Calls Resolved
ImageCenter Choose Your Own Adventure
Whatrsquos New in ImageCenter 2016
ImageCenter Closing Session
AlertCentertrade JHArsquos Hosted Fraud Solution
ATM Management Solutions
ImageCenter Comprehensive Overview
03
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter Organizational ChangesThe ImageCenter Operations team has had several organizational changes since our last newsletter Samir Ahmed was promoted to the position of Implementation Manager This position was vacated when Cyndi Astle was promoted to a position in another JHA product group Samir has distinguished himself in his roles as a support tech application analyst installation coordinator and most recently as support manager We are confident Samir will be an excellent leader for our ImageCenter support team so please join us in congratulating him and welcoming him in his new role
Tom Holland was promoted to the ImageCenter Support Manager position Tom has been a member of our support team since 2004 Tom started as a Technical Support Rep and earned the titles of Advanced and Senior before taking on the Supervisor role in 2014 Tom brings technical knowledge long standing customer relationships leadership and passion for support to this position
Kristina Williams was promoted to ImageCenter Support Supervisor Kristina has been with our support group for over ten years Her most recent position was Technical Support Engineer
Although our leadership team has some new faces our goals remain the same to exceed your expectations in implementations education and support
New Technical Support Representatives We are happy to introduce three new technical support representatives on our ImageCenter support team The future all-stars are Nicholas Stahl Michael Carnesecchi and Richard Adamczak All three have technical experience and education and have proven to be quick studies
Nicholas Stahl Michael Carnesecchi Richard Adamczak
04
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter 2015ImageCenter 2015 was released in July The full release notes are accessible in the release section of the ImageCenter client portal Below is a quick overview of some of the new features
Automatically generate X937 files out of C21
Print three chargeback notices (IRD) per page to reduce paper consumption
Support added for deposit ticket scanning as part of an ITC transaction
Select a range of dates on the Adjustment Reports
DEPOSIT CHEKreg support with AFS Version 5
Display of ldquorecommended actionsrdquo for TrueChecks fraud queries
Support added for FTPS (FTP over SSL) to distribution
Improved detection of duplicate checks
Print checks from Interactive Teller Capture
A new X9 Bundle Distribution Translator for Catalyst
Operating system and SQL database version support
A chargeback file
ImageCenter AlertCenterTM
AlertCenter is a hosted solution that allows Jack Henry products to receive real-time account status information from our partner Early WarningSM Early Warning is owned by five of the largest US banks and maintains the account status information on 95 of all checks and savings accounts in the US The account status is updated nightly to provide both positive and negative responses on a deposited item which helps protect your institution as well as your customers or members while improving funds availability For ImageCenter customers the account status data can be presented to the teller at the front counter (ITC) the back counter (DSC) or in the back office
What It Does Analyzes millions of transactions daily to
identify potentially fraudulent transactions early in the fraud cycle
Calculates and assigns a score to all incoming transactions based on account-level and item-level status responses
Accelerates preventative action including placing or extending holds per Regulation CC
What It Does For Me Protects institutions by identifying and
preventing fraud before it occurs
Expedites the resolution of fraud-related issues
Safeguards institutions and client assets
Enables proactive responses to emerging fraud challenges
You can learn more about AlertCenter by contacting Karen Barnes at kabarnesprofitstarscom
05
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Product Roadmap The beginning of this quarter came with the general availability release of ImageCenter 2015 the latest version of the platform As highlighted in the previous newsletter the 2015 release included a number of customer-submitted suggestions that were originally targeted for 2016
Additionally the ImageCenter 2015 platform includes support for FTPS (FTP over SSL) in distribution automated generation of Check21 X937 files ITC deposit ticket scanning and other customer-requested features As always information about this and other releases of ImageCenter may be found on the ImageCenter Client Resource SharePoint site
With the ImageCenter 2015 release please note that the Track Client application will no longer be certified for use with small scanners Customers currently using Track Client to drive small scanners are strongly encouraged to contact their ImageCenter representative to discuss a move to the ImageCenter Document Scanning Client application In addition please be reminded that due to Microsoftrsquos termination of extended support ImageCenter 2014 and newer are no longer certified on Windows XP or Windows Server 2003
In addition to finalizing and publishing the ImageCenter 2015 release development for the 2016 release has been very active Enhancements approved for ImageCenter 2016 include a number of additional customer-submitted suggestions via Jack Henryrsquos ESP (Enhancement Submission Process) system an effective tool for ImageCenter customers to influence product direction
This release is focused on supporting a multi-tenant hosted framework for ImageCenter customers seeking a smaller in-house software and hardware footprint The 2016 platform will include a SQL Server-based archive revamped research module support for dynamically-balanced server jobs across multiple Control Server instances as well as a number of enhancements to the Document Scanning Client application to support front-office balancing and exception processing Please see the Product Features and Functionality Retirement Notices article for additional information on changes coming with the ImageCenter 2016 platform
Finally the ImageCenter 2013 platform has now entered its retirement phase As currently is the case with all previously retired releases neither additional maintenance releases nor hot fixes are provided on ImageCenter 2013 or any earlier release Customers on the ImageCenter 2013 platform or a prior release are strongly encouraged to contact ImageCenter Installation Services to discuss and schedule an upgrade to a newer release
Dates contained in this document are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry amp Associates Increg
06
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Training Dates for the CSA Sessions in Northville Michigan Are Now Available The ImageCenter Certified System Administrator (CSA) training course is a certification program designed for personnel supporting ImageCenter at the system level This course covers the installation configuration monitoring maintenance troubleshooting and use of ImageCenter
Participants will understand how to setup and maintain the system on the back-end as well as how to support users on the front-end The intended participants are information technology staff who will be supporting the system and its users as well as prospective subject matter experts who require a 360-degree understanding of ImageCenter
To enroll in ImageCenter training click here to visit the For Clients Portal For more information regarding ImageCenter training courses contact our Applications Education Supervisor Cesario Solarte at csolarteprofitstarscom
Quick Links for ImageCenter Education ImageCenter Training Contact Email imagecentertrainingprofitstarscom
ImageCenter Training Website For more information and to visit our website click here
Course Schedule To download the current course schedule click here
Registration To login to Jack Henry University and enroll in classes click here
ImageCenter Admin Training To learn more click here
ImageCenter User Training To learn more click here
Travel Information To access office information hotel recommendations and directions to the airport click here
Frequently asked questions
January 12 ndash 14 2016 February 09 ndash 11 2016 March 08 ndash 10 2016 April 05 ndash 07 2016 May 10 ndash 12 2016 June 07 ndash 09 2016
July 12 ndash 14 2016 August 09 ndash 11 2016 September 13 ndash 15 2016 October 11 ndash 13 2016
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
03
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter Organizational ChangesThe ImageCenter Operations team has had several organizational changes since our last newsletter Samir Ahmed was promoted to the position of Implementation Manager This position was vacated when Cyndi Astle was promoted to a position in another JHA product group Samir has distinguished himself in his roles as a support tech application analyst installation coordinator and most recently as support manager We are confident Samir will be an excellent leader for our ImageCenter support team so please join us in congratulating him and welcoming him in his new role
Tom Holland was promoted to the ImageCenter Support Manager position Tom has been a member of our support team since 2004 Tom started as a Technical Support Rep and earned the titles of Advanced and Senior before taking on the Supervisor role in 2014 Tom brings technical knowledge long standing customer relationships leadership and passion for support to this position
Kristina Williams was promoted to ImageCenter Support Supervisor Kristina has been with our support group for over ten years Her most recent position was Technical Support Engineer
Although our leadership team has some new faces our goals remain the same to exceed your expectations in implementations education and support
New Technical Support Representatives We are happy to introduce three new technical support representatives on our ImageCenter support team The future all-stars are Nicholas Stahl Michael Carnesecchi and Richard Adamczak All three have technical experience and education and have proven to be quick studies
Nicholas Stahl Michael Carnesecchi Richard Adamczak
04
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter 2015ImageCenter 2015 was released in July The full release notes are accessible in the release section of the ImageCenter client portal Below is a quick overview of some of the new features
Automatically generate X937 files out of C21
Print three chargeback notices (IRD) per page to reduce paper consumption
Support added for deposit ticket scanning as part of an ITC transaction
Select a range of dates on the Adjustment Reports
DEPOSIT CHEKreg support with AFS Version 5
Display of ldquorecommended actionsrdquo for TrueChecks fraud queries
Support added for FTPS (FTP over SSL) to distribution
Improved detection of duplicate checks
Print checks from Interactive Teller Capture
A new X9 Bundle Distribution Translator for Catalyst
Operating system and SQL database version support
A chargeback file
ImageCenter AlertCenterTM
AlertCenter is a hosted solution that allows Jack Henry products to receive real-time account status information from our partner Early WarningSM Early Warning is owned by five of the largest US banks and maintains the account status information on 95 of all checks and savings accounts in the US The account status is updated nightly to provide both positive and negative responses on a deposited item which helps protect your institution as well as your customers or members while improving funds availability For ImageCenter customers the account status data can be presented to the teller at the front counter (ITC) the back counter (DSC) or in the back office
What It Does Analyzes millions of transactions daily to
identify potentially fraudulent transactions early in the fraud cycle
Calculates and assigns a score to all incoming transactions based on account-level and item-level status responses
Accelerates preventative action including placing or extending holds per Regulation CC
What It Does For Me Protects institutions by identifying and
preventing fraud before it occurs
Expedites the resolution of fraud-related issues
Safeguards institutions and client assets
Enables proactive responses to emerging fraud challenges
You can learn more about AlertCenter by contacting Karen Barnes at kabarnesprofitstarscom
05
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Product Roadmap The beginning of this quarter came with the general availability release of ImageCenter 2015 the latest version of the platform As highlighted in the previous newsletter the 2015 release included a number of customer-submitted suggestions that were originally targeted for 2016
Additionally the ImageCenter 2015 platform includes support for FTPS (FTP over SSL) in distribution automated generation of Check21 X937 files ITC deposit ticket scanning and other customer-requested features As always information about this and other releases of ImageCenter may be found on the ImageCenter Client Resource SharePoint site
With the ImageCenter 2015 release please note that the Track Client application will no longer be certified for use with small scanners Customers currently using Track Client to drive small scanners are strongly encouraged to contact their ImageCenter representative to discuss a move to the ImageCenter Document Scanning Client application In addition please be reminded that due to Microsoftrsquos termination of extended support ImageCenter 2014 and newer are no longer certified on Windows XP or Windows Server 2003
In addition to finalizing and publishing the ImageCenter 2015 release development for the 2016 release has been very active Enhancements approved for ImageCenter 2016 include a number of additional customer-submitted suggestions via Jack Henryrsquos ESP (Enhancement Submission Process) system an effective tool for ImageCenter customers to influence product direction
This release is focused on supporting a multi-tenant hosted framework for ImageCenter customers seeking a smaller in-house software and hardware footprint The 2016 platform will include a SQL Server-based archive revamped research module support for dynamically-balanced server jobs across multiple Control Server instances as well as a number of enhancements to the Document Scanning Client application to support front-office balancing and exception processing Please see the Product Features and Functionality Retirement Notices article for additional information on changes coming with the ImageCenter 2016 platform
Finally the ImageCenter 2013 platform has now entered its retirement phase As currently is the case with all previously retired releases neither additional maintenance releases nor hot fixes are provided on ImageCenter 2013 or any earlier release Customers on the ImageCenter 2013 platform or a prior release are strongly encouraged to contact ImageCenter Installation Services to discuss and schedule an upgrade to a newer release
Dates contained in this document are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry amp Associates Increg
06
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Training Dates for the CSA Sessions in Northville Michigan Are Now Available The ImageCenter Certified System Administrator (CSA) training course is a certification program designed for personnel supporting ImageCenter at the system level This course covers the installation configuration monitoring maintenance troubleshooting and use of ImageCenter
Participants will understand how to setup and maintain the system on the back-end as well as how to support users on the front-end The intended participants are information technology staff who will be supporting the system and its users as well as prospective subject matter experts who require a 360-degree understanding of ImageCenter
To enroll in ImageCenter training click here to visit the For Clients Portal For more information regarding ImageCenter training courses contact our Applications Education Supervisor Cesario Solarte at csolarteprofitstarscom
Quick Links for ImageCenter Education ImageCenter Training Contact Email imagecentertrainingprofitstarscom
ImageCenter Training Website For more information and to visit our website click here
Course Schedule To download the current course schedule click here
Registration To login to Jack Henry University and enroll in classes click here
ImageCenter Admin Training To learn more click here
ImageCenter User Training To learn more click here
Travel Information To access office information hotel recommendations and directions to the airport click here
Frequently asked questions
January 12 ndash 14 2016 February 09 ndash 11 2016 March 08 ndash 10 2016 April 05 ndash 07 2016 May 10 ndash 12 2016 June 07 ndash 09 2016
July 12 ndash 14 2016 August 09 ndash 11 2016 September 13 ndash 15 2016 October 11 ndash 13 2016
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
04
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
ImageCenter 2015ImageCenter 2015 was released in July The full release notes are accessible in the release section of the ImageCenter client portal Below is a quick overview of some of the new features
Automatically generate X937 files out of C21
Print three chargeback notices (IRD) per page to reduce paper consumption
Support added for deposit ticket scanning as part of an ITC transaction
Select a range of dates on the Adjustment Reports
DEPOSIT CHEKreg support with AFS Version 5
Display of ldquorecommended actionsrdquo for TrueChecks fraud queries
Support added for FTPS (FTP over SSL) to distribution
Improved detection of duplicate checks
Print checks from Interactive Teller Capture
A new X9 Bundle Distribution Translator for Catalyst
Operating system and SQL database version support
A chargeback file
ImageCenter AlertCenterTM
AlertCenter is a hosted solution that allows Jack Henry products to receive real-time account status information from our partner Early WarningSM Early Warning is owned by five of the largest US banks and maintains the account status information on 95 of all checks and savings accounts in the US The account status is updated nightly to provide both positive and negative responses on a deposited item which helps protect your institution as well as your customers or members while improving funds availability For ImageCenter customers the account status data can be presented to the teller at the front counter (ITC) the back counter (DSC) or in the back office
What It Does Analyzes millions of transactions daily to
identify potentially fraudulent transactions early in the fraud cycle
Calculates and assigns a score to all incoming transactions based on account-level and item-level status responses
Accelerates preventative action including placing or extending holds per Regulation CC
What It Does For Me Protects institutions by identifying and
preventing fraud before it occurs
Expedites the resolution of fraud-related issues
Safeguards institutions and client assets
Enables proactive responses to emerging fraud challenges
You can learn more about AlertCenter by contacting Karen Barnes at kabarnesprofitstarscom
05
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Product Roadmap The beginning of this quarter came with the general availability release of ImageCenter 2015 the latest version of the platform As highlighted in the previous newsletter the 2015 release included a number of customer-submitted suggestions that were originally targeted for 2016
Additionally the ImageCenter 2015 platform includes support for FTPS (FTP over SSL) in distribution automated generation of Check21 X937 files ITC deposit ticket scanning and other customer-requested features As always information about this and other releases of ImageCenter may be found on the ImageCenter Client Resource SharePoint site
With the ImageCenter 2015 release please note that the Track Client application will no longer be certified for use with small scanners Customers currently using Track Client to drive small scanners are strongly encouraged to contact their ImageCenter representative to discuss a move to the ImageCenter Document Scanning Client application In addition please be reminded that due to Microsoftrsquos termination of extended support ImageCenter 2014 and newer are no longer certified on Windows XP or Windows Server 2003
In addition to finalizing and publishing the ImageCenter 2015 release development for the 2016 release has been very active Enhancements approved for ImageCenter 2016 include a number of additional customer-submitted suggestions via Jack Henryrsquos ESP (Enhancement Submission Process) system an effective tool for ImageCenter customers to influence product direction
This release is focused on supporting a multi-tenant hosted framework for ImageCenter customers seeking a smaller in-house software and hardware footprint The 2016 platform will include a SQL Server-based archive revamped research module support for dynamically-balanced server jobs across multiple Control Server instances as well as a number of enhancements to the Document Scanning Client application to support front-office balancing and exception processing Please see the Product Features and Functionality Retirement Notices article for additional information on changes coming with the ImageCenter 2016 platform
Finally the ImageCenter 2013 platform has now entered its retirement phase As currently is the case with all previously retired releases neither additional maintenance releases nor hot fixes are provided on ImageCenter 2013 or any earlier release Customers on the ImageCenter 2013 platform or a prior release are strongly encouraged to contact ImageCenter Installation Services to discuss and schedule an upgrade to a newer release
Dates contained in this document are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry amp Associates Increg
06
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Training Dates for the CSA Sessions in Northville Michigan Are Now Available The ImageCenter Certified System Administrator (CSA) training course is a certification program designed for personnel supporting ImageCenter at the system level This course covers the installation configuration monitoring maintenance troubleshooting and use of ImageCenter
Participants will understand how to setup and maintain the system on the back-end as well as how to support users on the front-end The intended participants are information technology staff who will be supporting the system and its users as well as prospective subject matter experts who require a 360-degree understanding of ImageCenter
To enroll in ImageCenter training click here to visit the For Clients Portal For more information regarding ImageCenter training courses contact our Applications Education Supervisor Cesario Solarte at csolarteprofitstarscom
Quick Links for ImageCenter Education ImageCenter Training Contact Email imagecentertrainingprofitstarscom
ImageCenter Training Website For more information and to visit our website click here
Course Schedule To download the current course schedule click here
Registration To login to Jack Henry University and enroll in classes click here
ImageCenter Admin Training To learn more click here
ImageCenter User Training To learn more click here
Travel Information To access office information hotel recommendations and directions to the airport click here
Frequently asked questions
January 12 ndash 14 2016 February 09 ndash 11 2016 March 08 ndash 10 2016 April 05 ndash 07 2016 May 10 ndash 12 2016 June 07 ndash 09 2016
July 12 ndash 14 2016 August 09 ndash 11 2016 September 13 ndash 15 2016 October 11 ndash 13 2016
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
05
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Product Roadmap The beginning of this quarter came with the general availability release of ImageCenter 2015 the latest version of the platform As highlighted in the previous newsletter the 2015 release included a number of customer-submitted suggestions that were originally targeted for 2016
Additionally the ImageCenter 2015 platform includes support for FTPS (FTP over SSL) in distribution automated generation of Check21 X937 files ITC deposit ticket scanning and other customer-requested features As always information about this and other releases of ImageCenter may be found on the ImageCenter Client Resource SharePoint site
With the ImageCenter 2015 release please note that the Track Client application will no longer be certified for use with small scanners Customers currently using Track Client to drive small scanners are strongly encouraged to contact their ImageCenter representative to discuss a move to the ImageCenter Document Scanning Client application In addition please be reminded that due to Microsoftrsquos termination of extended support ImageCenter 2014 and newer are no longer certified on Windows XP or Windows Server 2003
In addition to finalizing and publishing the ImageCenter 2015 release development for the 2016 release has been very active Enhancements approved for ImageCenter 2016 include a number of additional customer-submitted suggestions via Jack Henryrsquos ESP (Enhancement Submission Process) system an effective tool for ImageCenter customers to influence product direction
This release is focused on supporting a multi-tenant hosted framework for ImageCenter customers seeking a smaller in-house software and hardware footprint The 2016 platform will include a SQL Server-based archive revamped research module support for dynamically-balanced server jobs across multiple Control Server instances as well as a number of enhancements to the Document Scanning Client application to support front-office balancing and exception processing Please see the Product Features and Functionality Retirement Notices article for additional information on changes coming with the ImageCenter 2016 platform
Finally the ImageCenter 2013 platform has now entered its retirement phase As currently is the case with all previously retired releases neither additional maintenance releases nor hot fixes are provided on ImageCenter 2013 or any earlier release Customers on the ImageCenter 2013 platform or a prior release are strongly encouraged to contact ImageCenter Installation Services to discuss and schedule an upgrade to a newer release
Dates contained in this document are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry amp Associates Increg
06
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Training Dates for the CSA Sessions in Northville Michigan Are Now Available The ImageCenter Certified System Administrator (CSA) training course is a certification program designed for personnel supporting ImageCenter at the system level This course covers the installation configuration monitoring maintenance troubleshooting and use of ImageCenter
Participants will understand how to setup and maintain the system on the back-end as well as how to support users on the front-end The intended participants are information technology staff who will be supporting the system and its users as well as prospective subject matter experts who require a 360-degree understanding of ImageCenter
To enroll in ImageCenter training click here to visit the For Clients Portal For more information regarding ImageCenter training courses contact our Applications Education Supervisor Cesario Solarte at csolarteprofitstarscom
Quick Links for ImageCenter Education ImageCenter Training Contact Email imagecentertrainingprofitstarscom
ImageCenter Training Website For more information and to visit our website click here
Course Schedule To download the current course schedule click here
Registration To login to Jack Henry University and enroll in classes click here
ImageCenter Admin Training To learn more click here
ImageCenter User Training To learn more click here
Travel Information To access office information hotel recommendations and directions to the airport click here
Frequently asked questions
January 12 ndash 14 2016 February 09 ndash 11 2016 March 08 ndash 10 2016 April 05 ndash 07 2016 May 10 ndash 12 2016 June 07 ndash 09 2016
July 12 ndash 14 2016 August 09 ndash 11 2016 September 13 ndash 15 2016 October 11 ndash 13 2016
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
06
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Training Dates for the CSA Sessions in Northville Michigan Are Now Available The ImageCenter Certified System Administrator (CSA) training course is a certification program designed for personnel supporting ImageCenter at the system level This course covers the installation configuration monitoring maintenance troubleshooting and use of ImageCenter
Participants will understand how to setup and maintain the system on the back-end as well as how to support users on the front-end The intended participants are information technology staff who will be supporting the system and its users as well as prospective subject matter experts who require a 360-degree understanding of ImageCenter
To enroll in ImageCenter training click here to visit the For Clients Portal For more information regarding ImageCenter training courses contact our Applications Education Supervisor Cesario Solarte at csolarteprofitstarscom
Quick Links for ImageCenter Education ImageCenter Training Contact Email imagecentertrainingprofitstarscom
ImageCenter Training Website For more information and to visit our website click here
Course Schedule To download the current course schedule click here
Registration To login to Jack Henry University and enroll in classes click here
ImageCenter Admin Training To learn more click here
ImageCenter User Training To learn more click here
Travel Information To access office information hotel recommendations and directions to the airport click here
Frequently asked questions
January 12 ndash 14 2016 February 09 ndash 11 2016 March 08 ndash 10 2016 April 05 ndash 07 2016 May 10 ndash 12 2016 June 07 ndash 09 2016
July 12 ndash 14 2016 August 09 ndash 11 2016 September 13 ndash 15 2016 October 11 ndash 13 2016
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
07
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Dear Blanche Bundles Dear Blanche I printed my IRD bundles but find Irsquom routinely running into an issue where for whatever reason I am needing to reprint them How can I do this without having to open a case with support
Signed Igor IRDs
Dear Igor If you are running ImageCenter 2013 or newer you do this in the IRD Web Application Browser From there yoursquoll see the menu option of Reprint Bundles or Items This URL would make a useful shortcut if reprinting IRDs is a frequent need
Dear Blanche What is the quickest way to get a replacement scanner sent out to me when we have one that is malfunctioning
Signed Sven Scanner
Dear Sven The quickest way is by opening a ticket in the For Clients Portal (or calling the Call Center) and making sure to include the following information to ensure prompt order submission
Scanner type and optional styles (located on the bottom of the scanner)
A brief description of the issue occurring and any troubleshooting done
A shipping address where you would like the replacement scanner mailed
NOTE We cannot ship to PO boxes in this instance
Dear Blanche Sometimes I forget to change my Inclearing date before importing my first file and I always have to call support to delete the work and reimport it under the correct date Is there a way I can fix this mistake myself
Signed Ingrid Inclearings
Dear Ingrid If you are running ImageCenter 2013 or newer you can do this yourself To do so make sure that yoursquove run Start of Day and set your Inclearing date properly Then go into Bundle Administration and find the run in question Select all of the bundles from a single run and put them in Distribution Delay then highlight them again and click the Reset Runs button The system will delete the bundles and import them again under the new process date If you have more than one run you will need to complete this process for each run
Do you have a question for Blanche Bundles You can send Blanche Bundles an email at imagecentersupportjackhenrycom
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
08
IMAGECENTERtrade CLIENT BULLETINJANUARY 2016
Service and Support Quick Links ImageCenter Technical Support Email imagecentersupportjackhenrycom
ImageCenter Installation Services Email imagecenterinstallationservicesjackhenrycom
For Clients Portal To submit support cases review cases and add authorized callers click here (This is the recommended method of submitting cases)
ImageCenter product page For information on products and services including release notes and certification reports click here
User Board UpdateThe ImageCenter User Board consists of representatives from nine financial institutions containing a mix of products The User Board members are voted in by the ProfitStars ImageCenter User Group at the annual educational conference The User Board members act as subject matter experts for other ImageCenter customers
The ImageCenter User Board met on September 9 2015 The group did an annual review of the existing by-laws One on the main topics of discussion was changing the length of the term for User Board members With the current term of ten years there is not much opportunity for new members The term limit will be changed to five years for new members
Another topic was eliminating Work Flow Console since the bundle status is now displayed on the landing page The User Board members indicated they are not currently using Work Flow Console The User Board contact and product information is below
If you have any questions or suggestions pertaining to ImageCenter or the Users Group Board please contact the board president Paula Walter at pwalterpsecucom
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here
09
For more information about ProfitStarsreg email salesprofitstarscom call 877-827-7101 or visit wwwprofitstarscom
copy 2015 ndash 2016 Jack Henry amp Associates Increg
User Board Quick Links Episysreg Discussion Board To communicate with EpisysImageCenter users click here ProfitStars Discussion Board To communicate with non-Episysnon-ImageCenter users click here
Software Compatibility Matrix
Software Compatibility Matrix 05262015
ImageCenter 2014071 MR1 20150 GA
Notes
Home Banking Interface (HBI)Browser Based Research (BBR) are part of the ImageCenter Release
Image Quality not certified for WiseIP
Nero 9 not working with MS OS 200864 bit or Windows 764-bit environment
Legacy Track Applications Passive Teller Capture and Track Client do not work with any 64-bit Operating Systems
Legacy Track Applications Passive Teller Capture will not work with Windows 7
Aperta Remittance is not certified by ImageCenter This information is provided by Aperta
Quick Links for Release Information For the most recent version of the Software Compatibility Matrix or the Device Matrix click here
For user manuals and quick reference guides click here