Click on “Tenant Service Requests”

Log In

Click on “Requests”

Click on “Work Orders”

This screen shows you all work orders you have entered.

Click “Add” to enter a new work order.

Required

Required

Types of Work Requests

•Access Card

•Cleaning - Day

•Cleaning - Night

•HVAC – Too Hot

•Keys / Locks / Door Repairs

•Cleaning – Trash Bin Request

•HVAC – Too Cold

•Lights - Out

•Lights - Other

•Janitorial - Supplies

•Electrical

•Lobby Directory Signage

•Moving

•HVAC - Other

•Elevator Repair •Painting•HVAC – After Hours •Parking Request

•Pest Control

•Plumbing

•Repairs / Maintenance

•Signage

Take time to choose the correct work type. Otherwise, work will be dispatched to the wrong department and will be delayed.

Brief description of “Task” appears here.

Click “Save” when done.

To review the progress of a work order, click on the “blue” work order number.

WORK STATUS

Appr = Waiting to be dispatched to department.

Disp = Waiting for department to dispatch to worker.

Open = Work has been dispatched to engineer, janitor, etc.

Clsd = Work has been completed and is closed.

Wthd = Work order was withdrawn, not completed.

Use “Visitor Authorization” to let security know about after hours visitors you have.

Use “Property Pass” to let security know about property authorized to be removed from the building.

Use “Freight Reservation” to request use of the freight elevator after-hours for a move or large delivery.

Choose Date

Choose Times

Click “Save”

“F” means already full, reservation not available.

Click “My Company Personnel” to update your personnel database.

Create a new Tenant Facility Manager to add people who can input work orders.

Check this box

Scroll down the screen and input their email address.

Click “Save” and the new user’s ID and password will be emailed to them automatically.