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Mark V Tenant Login User Guide

Table of Contents

Table of Contents ................................................................................................ 2 Introduction ........................................................................................................ 3

Overview........................................................................................................ 3 Support.......................................................................................................... 3 Updates ......................................................................................................... 3 Corrections ..................................................................................................... 3

Getting Started.................................................................................................... 4 Login ............................................................................................................. 4 Tenant Login Home Page .................................................................................. 5

Tenant Request Manager..................................................................................... 6 The Process .................................................................................................... 6 Pending Request.............................................................................................. 6 Open Request ................................................................................................. 7 New Request................................................................................................... 7 Request History............................................................................................... 8

Documents .......................................................................................................... 9 To View Documents ......................................................................................... 9

Amenity Reservation ......................................................................................... 10 Amenity Booking ........................................................................................... 10

My Profile .......................................................................................................... 11 Modify Profile ................................................................................................ 11 Changing Password........................................................................................ 11

User Manager .................................................................................................... 13 Add a New User............................................................................................. 13

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Introduction

Overview

The Mark V is a facility management solutions designed by facility managers. It has been designed to be a complete system for managing a facility and its assets. The Mark V Tenant Login was designed to make communication between the Tenants and Management easier and more accessible. The Mark V Tenant Login helps to automate processes to save your company time and money. We have created tools for Tenants to create and monitor requests, review building documentation, check the availability of building Amenities and if available reserve those Amenities. Access any of this information instantly from anywhere with a web browser. The Mark V staff welcomes and appreciates any suggestions on features or improvements for future modifications.

Support

Technical support is provided via phone or email; please see our website at http://markv.lincolnharris.com for contact information.

Updates

We are constantly adding new tools, reports and functionality to improve your work process. We will apply hot fixes whenever necessary to repair or improve functionality.

Corrections

If you find any errors in our training documentation or have an idea of how we can better convey information to other users, please let us know.

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Getting Started

Login

The login page controls access to the system 1. 2.

To start open your internet browser. Type your buildings web portal or http://markv.lincolnharris.com in the address bar of your browser and press Enter or click the Go button. This will take you to the Home page.

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Click the Login button to open the Mark V – Login page. Enter your User Name & Password and either click on the Go button or press Enter. After a successful login your User Name will be saved in the Login page for seven days or until another user logs in from the same computer Once you have logged in you will be taken to the Tenant Login Home Page. Use the Tenant Login Home Page to navigate all of the Mark V’s web-based features.

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http://markv.lincolnharris.com/


Tenant Login Home Page

The Home Page provides an overview of the Tenants Pending and Open Requests. The Tenant Login Navigation Menu consists of five items; Home, New Request, Request History, Documents, My Profile and Logout. Always remember to logout of the system after using the Mark V Tenant Login software application.

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Tenant Request Manager

Tenant Request Manager is a designed to provide immediate information on Pending Request and Open Request from your company or organization.

The Process

The Process is a written step by step overview of the Tenant Request Management process. This documentation provides Tenant users a written explanation of what happens from the time a Tenant Request in initially made to the time when the Request is completed. All Tenant Request are subject to Management Office approval. 1. 2. 3. 4. 5.

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1. 2. 3. 4. 5.

Login into the Tenant Request Login software application. Click New Request on the Navigation Menu. Complete the New Request form and be sure to select the Notification option. Tenant Services or the proper personnel receive your request. Tenant Services or the proper personnel creates a Work Order from approved request and notifies the Requester via email. Tenant Services or the proper personnel dispatches the Work Order request to the proper personnel. The requested Work Order service is processed and completed. The Requester receives notification of the completion of their request via email.

Pending Request

Pending Requests are request that have been submitted by the Tenant and are awaiting approval from the Management Office.

Click the desired Pending Request to open the Tenant Request page. You can view your Pending Request on this page. You can also edit or modify your Pending Request if necessary. Click the Save button if you made any changes. Click the Done button to return to the Home page.

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Open Request

Open Requests are requests that have been submitted by the Tenant, Reviewed/Approved by the Management Office and dispatched to the appropriate personnel for service. 1. 2. 3.

Click Open Request to view the listing of Open Request. Click on the desired Open Request to view the details of the Work Order/Request. Click the Done button to return to the Home Page.

New Request

The New Request Page is a simple form to allow the submission of the Tenant Request to the Management Office for approval and service. 1. Click New Request on the Tenant Login Navigation Menu to open the Tenant

Request page.

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2. 3. 4. 5. 6. 7. 8. 9. 10.11.

Enter the Contact name. Enter the Phone number. Enter the Email address. Enter the Floor that the request corresponds to. Enter the Location. Optional: Enter Location 2 if necessary. Enter the Subject of your Request. Enter the Request. Click the Save button. Click the Done button to return to the Home page.

Request History

Request History is designed to allow the Tenant User to view the history of Work Requests.

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2. 3. 4. 5. 6. 7.

Click Request History on the Tenant Login Navigation Menu to open the Request History page. Select or enter a date in the From (on) field. You can also select or enter a date in the To field to create a period of time to search. Select a Status using the Status drop-down list. Click Apply Changes to generate a list of Work Requests matching your criteria. Click on the desired Request to view the details of the Work Request. Click the Done button to return to the Home page.

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Documents

Documents is a feature that allows Tenants to view Public and Tenant Documents that are relative to their facility. The files are posted by Property Management or the Tenant Login Administrator.

To View Documents

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Click Documents on the Tenant Login Navigation Menu to open the Documents page. The Documents page is divided into two sections; Public Documents and Tenant Documents. Public Documents are available to the General Tenants of the facility. Tenant Documents are specific to individual Tenants. You can click on the desired document in the Public Documents section to view the document. You can click on the desired document in the Tenant Documents section to view the document. After viewing the desired document click the Done button to return to the Home page.

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Amenity Reservation

The Amenity Reservation section was designed to make the schedule for building amenities more available to the Tenant. Tenants can now easily access the schedule and book amenities with out Managements involvement. The details of a reservation is not made available to the other Tenants, they will only see that the amenity is Reserved.

Amenity Booking

1. Click My Profile on the Navigation Menu to open the Amenity Availability (Add/Edit) page.

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Navigate to the desired day using the calendar under the Navigation Menu. Click the Amenity drop-down list to select the Amenity Location. Click on the desired time that you wish to make a reservation request to open the Amenity Reservation (Add-Edit) page. Enter the Contact for the Reservation. Enter the Phone number for the Reservation Contact. This will aide Management in notifying the Contact if any issues arise with the amenity Enter the Email Address for the Reservation Contact. A confirmation is sent to the contact and will aide Management in notifying the Contact if any issues arise with the amenity Enter a Title for the Event/Reservation. Select the End Time Clock for the Reservation. Enter the estimated number of Attendees. Click the Save button. Click the Done button to return to the Amenity Availability page.

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My Profile

The My Profile feature is designed to allow the User to Manage their Password and Default information.

Modify Profile

1. Click My Profile on the Tenant Login Navigation Menu to open the User Profile (Add/Edit) page.

2. 3. 4. 5. 6. 7. 8. 9. 10.11.12.13.

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Enter the Email address. Enter the Full Name. Enter the Title. Enter the New Password. Enter the Confirm Password. Click the Class drop-down list to select the Class. Enter the Phone number. Click Save to save the new User. Optional: Click Add to add another User and repeat the above steps. Optional: You can click Tracking to view the Request activity of the selected User. Click the Done button to return to the User Manager page. Click the Done button to return to the Home page.

Changing Password

Click My Profile on the Tenant Login Navigation Menu to open the User Profile (Add/Edit) page.

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2. 3. 4. 5. 6. 7.

Click Change Password. Enter the new Password. Enter the new Password again in the Confirm Password field. Click the Save button to commit the new Password and any other changes made. Click the Done button to return to the User Manager page. Click the Done button to return to the Home page.

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User Manager

The User Manager allows the Tenant Administrator to manage the Users for their Company.

Add a New User

1. Click My Profile on the Tenant Login Navigation Menu to open the User Manager page.

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Enter the Email address. This will also be the User Name Enter the Full Name of the User. This will be the default Contact name when creating a New Work Request. Enter a Title.

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The system can Auto-Generate a Password, or click Change Password to set one manually. Click the Class drop-down list to select the User Class. Tenant Administrator can manage and create users, Tenant User is a general user that can not create or manage other users. You can enter a Phone number. This will be the default Phone Number when creating a New Work Request. You can enter a Floor. This will be the default Floor when creating a New Work Request. You can enter a Location. This will be the default Location when creating a New Work Request. Click Save to save the new User. Optional: Click Add to add another User and repeat the above steps. Optional: You can click Tracking to view the Request activity of the selected User. Click the Done button to return to the User Manager page. Click the Done button to return to the Home page.

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