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VOLUNTEER ORIENTATION

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VOLUNTEER COMMITMENT

Your commitment:

• Complete all required orientation/training

• Act as an ambassador for the RMWB

• Ensure a safe, fun event

• Full completion of your shift

• We ask that you please check in 15 minutes before your shift begins,

and must return to sign out

Our commitment:

• Deliver a safe, fun event

• Safety for everyone involved

• Ensure volunteers received the appropriate information/training

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VOLUNTEER POSITIONS

• Santa Claus Float Decorators (December 2-6)

• Float Registration Assistant

• Volunteer Tent Assistant

• Volunteer Bus Host

• Rural Participant Host

• Barricade Monitors

• Santa’s Safety Elves

• Santa’s Walking Elves

• Santa Claus Float Dismantlers (December 8-9)

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POSITION SPECIFICS

• Each volunteer will receive an email with the following

information;

• Position

• Date of shift

• Time of shift

• Location of check-in

• Responsibilities of shift

• Specific information regarding the position

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GENERAL INFORMATION

• Be sure to arrive at least 15 minutes ahead of your scheduled shift

so you have time to check in, pick up your supplies/instructions

and get on your scheduled volunteer bus to travel to your

designated volunteer position along the parade route.

• Barricade Monitors & Santa’s Safety Elves are provided

transportation to the designated locations along the route.

• You will be required to sign in and sign out on the Volunteer

Check In sheet.

• Depending on your volunteer role, you may also be provided with

one or more of the following:

– Personal Protection Gear (Safety Vest)

– Communication Device (2-way radio)

– Emergency Response Plan & Emergency Contact List

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TRANSPORTATION & PARKING

• All Parade volunteers may park at the lot at Clearwater & Father

Mercredi.

• All volunteers must check in at the volunteer tent and board their

designated Shuttle Bus. For positions assigned to the staging

area, volunteers will walk to the designated location.

• The Shuttle Bus will return at the end of the parade to pick up

volunteers.

• All Shuttle Buses will have a volunteer host to manage pick-ups

and drop-offs.

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ROUTE MAP

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ROAD CLOSURES

• Barricades will be placed at all intersections, parking lot entrances

and alley ways to secure the route. Road closure signs will be

placed at each end of the parade route as well as the staging area.

Staging Area: Clearwater Drive (Riedel to Main) 1 – 9 p.m.

• Security will man these barricades.

• The south side (eastbound lanes) of Clearwater is the staging and

de-staging area, it will not re-open to traffic until all floats have

cleared (approximately 9:00 p.m.).

• 2-way single lane traffic will flow on the north side (westbound lanes)

of the road.

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ROAD CLOSURES

Parade Route: Riedel Street (Clearwater to Franklin) & Franklin Ave

(Riedel to Main) 5:45 p.m.

• Law enforcement and volunteers will man these barricades.

• As the parade passes, there will be a rolling road opening starting at

Clearwater & Riedel to Clearwater & Main. As the volunteer bus

(following Santa) passes your barricade you will lower the barricade

and board the bus.

Access Route: Main Street (Franklin to Clearwater) 6:30 p.m.

• Volunteers will man these barricades.

• Main is not part of the official parade route, only access to return to

the staging area on Clearwater.

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PLEASE DRESS WARMLY!

• You will be standing outside for 2-3 hours!

• It is very important that ALL volunteers dress appropriately

for the weather conditions. This includes (but is not limited to):

• Hat that covers your ears

• Gloves/Mitts

• Scarf/Neck Warmer

• Warm (insulated) Coat

• Snow Pants

• Warm Socks

• Clothing Layers

• Insulated Boots

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Recognize the signs and symptoms:

• Frost Nip: Skin of the affected area turns white and may feel numb.

Top layer of skin feels hard and sometimes peels off

• Mild Frost Bite: Redness and swelling accompanied by slight pain

• Severe Frost Bite: Tissue damage without pain or burning/prickling

sensations. Frostbitten skin is highly susceptible to infection and

gangrene (death of soft tissue due to loss of blood supply) may

develop

• Mild Hypothermia:

• Body core 37.2-36.1ºC: Normal shivering may begin.

• Body core 36.1-35ºC: “Feeling cold”, goose bumps, hands feel numb

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TEMPERATURE-RELATED CONDITIONS

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• Moderate Hypothermia:

• Body core 35-33.9ºC: Shivering, loss of muscle coordination, movements are slow and

labored, stumbling pace

• Body core 33.9-32.2ºC: Unable to use hands, sluggish thinking, stumbles frequently,

signs of depression or withdrawn

• Severe Hypothermia:

• Body core 32.2-30ºC: Shivering stops, exposed skin is blue or puffy, inability to walk,

muscle coordination is poor, confusion, incoherent or irrational behavior

• Body core 30-27.8ºC: Muscle rigidity, semiconscious, stupor, loss of awareness of

others, pulse and respiration rate decrease, possible heart fibrillation

• Preventative Measures:

• Cover exposed skin surfaces

• Dress in layers

• Stay hydrated

If you suspect hypothermia, seek first aid immediately.

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TEMPERATURE-RELATED CONDITIONS

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COLD WEATHER POLICY

• Per the RMMB policy, events are cancelled if it’s minus 30 or colder

(with or without wind-chill)

• The decision is made by 10 am on the event day.

• Be sure to check your emails before coming to your shift.

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EMERGENCY RESPONSE PLAN

• An Emergency Response Plan is created for all municipal events

and will be available at the event.

• Evacuation

• The decision to evacuate will be made by the Event Lead in consultation with the

security advisor and law enforcement. Please reference the evacuation routes available

at the check-in locations.

• Fire

• Call 9-1-1 and report to the closest intersection to relay information back to parade

marshals. The Event Lead and Security Advisor will liaise with first responders to

provide direction.

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EMERGENCY RESPONSE PLAN

• Medical Emergency

• In a medical emergency, never exceed your level of training, and always consider your own safety

before entering a hazardous area. Call 9-1-1 and report to the nearest intersection to relay information

back to parade marshals. Emergency vehicles will have access to the parade route.

• Missing child (Code Adam)

• In the event of a missing child, remain calm and follow these procedures:

– Ask for a detailed description of the missing child

– Use the nearest radio (barricade monitors and law enforcement have radios) and have them

announce a “Code Adam” and broadcast the child’s appearance

– Never announce the name of the child

• If the child is not located within 10 minutes, law enforcement will stop the parade, close off roads and

begin a search

• If the child is found with someone other than the parent or guardian, note as much detail as possible

about the person, but do not interfere and jeopardize your own safety

• Code Adam will be cancelled over radio if the child is reunited with the parent/guardian OR the police

have taken over the situation

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HEALTH & SAFETY

A Municipal Safety & Wellness Manual and Alberta Occupational

Health & Safety Manual are available upon request.

Safety inspections are completed for all municipal event and program

sites by a municipal representative to ensure the health and safety of

all our employees, volunteers and participants.

First Aid kits are available at event tents, as noted on the pervious map.

If a non-serious medical incident occurs, please contact a staff member

listed on your contact list. If a serious medical emergency occurs

please call 9-1-1 immediately.

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• Personal Protective Equipment (PPE) is provided for your safety and

the safety of others. It MUST be worn while you are performing your

volunteer duties

• There will be absolutely no tolerance for drug or alcohol use before or

during your shift

• No smoking while on shift

• The RMWB has a zero tolerance policy for harassment and/or violence,

either by or against you. Remove yourself from the situation and

immediately report the incident to a staff person

Please dress warmly for the weather!

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GENERAL POLICIES & RULES

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PLEASE REMEMBER…

• If you are ever unsure….ASK. We are here to support you

• When in doubt, TELL US. Even if you think an incident or situation is minor, let us know about it

• Use this experience to learn as much as you can. PROVIDE FEEDBACK if anything can be changed or modified

• HAVE FUN!

• We APPRECIATE you! This event could not happen without your support and dedication

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THANK YOU!

If you have any questions or concerns regarding this presentation or

you need clarification on a specific job or area, please contact us!

Arndis Arnold

Arndis.Arnold@rmwb.ca

780.788.4345

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