citizen’s charter -...

Republic of the Philippines

Autonomous Region in Muslim Mindanao

DEPARTMENT OF AGRICULTURE AND FISHERIES

CITIZEN’S CHARTER

i

Table of Contents

List of Forms ......................................................................................................................................... iii

Vision ........................................................................................................................................................ 1

Mission ..................................................................................................................................................... 1

Performance Pledge ........................................................................................................................... 1

Contact Information ............................................................................................................................ 2

Agribusiness and Marketing Assistance Division (AMAD) ................................................ 3

List of Frontline Services ............................................................................................................................. 3

Request for Marketing Linkages ....................................................................................................... 3

Regional Agriculture and Fisheries Information Division (RAFID) ................................. 6

List of Frontline Services ............................................................................................................................. 6

Access of Mini-library Services ........................................................................................................ 6

Request for Information, Education and Communication (IEC) materials ..................... 6

Crops Division ..................................................................................................................................... 10

Corn Sector ...................................................................................................................................................... 10

List of Frontline Services .......................................................................................................................... 10

Request for Training on Corn Production ................................................................................. 10

Rice Sector ....................................................................................................................................................... 10


Request for Training on Rice Production .................................................................................. 10

Request for Seed Buffer-stocking for Rehabilitation ........................................................... 10 High Value Crops Development Program .......................................................................................... 10


Request for Training on Fruits, Vegetables and Industrial Crops Production .......... 10

Livestock Division ............................................................................................................................. 19


Request for Assistance on Animal Health Vaccination, Deworming, and Other

Veterinary Drugs ........................................................................................................................................... 19

Regulatory Division ........................................................................................................................... 22


Request for Shipping Permit of Pet Dogs and Cats .............................................................. 22

Request for Shipping Permit of Fighting Cocks ..................................................................... 22

Research Division / Station and Facilities ............................................................................... 27


Request for Soil Laboratory Analysis ......................................................................................... 27

Request for Trichogramma Cards ................................................................................................ 27

Request for Fecalysis Laboratory ................................................................................................. 27

Request for Organic Fertilizer / Vermicast ................................................................................ 27

ii

Request for Training Center Reservation .................................................................................. 27

Research Division / Station and Facilities: ............................................................................. 40


Request for Basic Training Course on Seed Production and Seed Certification .... 40

Request for Accreditation for Seed Grower (Pre-requisite for Application for

Certification) .................................................................................................................................................... 40

Request for Seed Certification (Pre-requisite for Field Inspection) ............................... 40

Request for Seed Testing (Pre-requisite for Tagging) ......................................................... 40

Request for Tagging (Pre-requisite: Passed Standards of Seed Certification) ........ 40

Regional Agricultural Engineering Division ........................................................................... 62


Request for Construction / Funding of Farm-to-Market Roads ....................................... 62

Request for Agricultural Mechanization and Post Harvest Facility/ Projects ............ 62

Request for the Construction / Funding of Small Scale Irrigation Projects ............... 62

Procedure of filing complaints/feedback ................................................................................. 68

Feedback and/or Complaints Form ....................................................................................................... 68

Redress Mechanism ......................................................................................................................... 70

Automatic Extension of Licenses, Permits and Authorities ............................................ 71

iii

List of Forms

Application for Accreditation as Seed Grower………….......…………..……………………...…....47

Application for Certification………....………………..……………………………………...…..........51

Registered Seed Tag ……………………………………..………………………….…………...…...52

Foundation Seed Tag………………...……...……………..…………………………...………......…53

Field Inspection and Certification Report (FIR)………………………………...…..........................56

1

Vision

A modernized smallholder agriculture and fisheries, a diversified rural economy that is dynamic,

technologically advance and internationally competitive. Its transformation is guided by the

sound practices of resource sustainability, the principles of social justice, and a strong private

sector participation.

Mission

To help and empower the farming and fishing communities and the private sector to produce

enough, accessible and affordable food for every Filipino and a decent income for all.

Performance Pledge

We, the officials and employees of the ARMM-DAFdo hereby pledge to:

S-erve efficiently, courteously, justly and with no impartiality from Mondays to Fridays starting

from 8:00aAM to 5:00PM.

E-nforce strict compliance with service standards as embodied under RA 4136 as the guiding

principles of RA 6713.

R-esponsive to the need of our clients as well as the transacting public.

V-alue every citizen's comments, suggestions and needs especially the poor, the

underprivileged and those with special needs such as the disabled and elderly.

I-nitiate immediate action in rendering technical support assistance to clienteles

C-ommittedto serve the public with integrity and dedication.

E-nsure the public with accurate information 20/7 access on DAF-ARMM regional policies,

programs, and activities through our hotline number (064)421-1234.

All these we pledge because you are our priority.

2

Contact Information

For inquiries, you may contact us at Public Assistance/Complaints Desk:

Postal Address

Department of Agriculture and Fisheries Autonomous Region in Muslim Mindanao ORG Compound, Cotabato City

Direct Line (064) 421-1234 or 421-1248

Fax Number (064) 421-1234 or 421-1248

Mobile 0915-2865953/0935-3055784

Email-Address [email protected]

mailto:[email protected]

3

Agribusiness and Marketing Assistance Division (AMAD)

List of Frontline Services

Request for Marketing Linkages

4

Frontline Service: Request for Marketing Linkages

Clients: Farmers, Fisher folks and Agri-Entrepreneur

Requirements:

Request letter

Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00 PM (No lunch break)

During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM

Fees: Free

Total Processing Time: 30 minutes

Actual conduct of market linkage: 2-5 days

How to avail of the service:

Step No Client Step Agency Action Responsible Office/

Position

Location of Office Maximum Duration of

Step

1 Register in the logbook Provide logbook for

record purposes

Agri-business and

Marketing Assistance

Division/ Technical Staff

AMAD Building, DAF-

ARMM, ORG

Compound, Cotabato

City

5 minutes

2 Submit request letter Receive request

letter

Forward to AMAD

Chief for

recommendation

10 minutes

Recommend

appropriate marketing

Agri-business and


5 minutes

5

linkages Division/ Chief

Conduct marketing

linkages/ communicate

with buyers and farmer

producers

Agri-business and


Division/ Technical Staff

2-3 days

3 Receive notice / participate in the

market linkage

Inform the client 10 minutes

6

Regional Agriculture and Fisheries Information Division

(RAFID)


Access of Mini-library Services

Request for Information, Education and Communication (IEC) materials

7

Frontline Service: Access of Mini-library Services

Clients: Farmers, Students and Government Employees

Requirements:

Valid Identification Card

Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No lunch break)

During Ramadhan: Monday to Friday, 7:00AM to 3:00 PM Fees: None




Position


Step

1 Present identification card and

register in the logbook

Provide logbook for

record purposes

Regional Agriculture and

Fisheries Information

Division (RAFID ) / Staff

Annex Building, DAF-

ARMM, ORG

Compound, Cotabato

City

5 minutes

2 Conduct research Provide assistance Regional Agriculture and

Fisheries Information

Division (RAFID ) / Staff


ARMM, ORG

Compound, Cotabato

City

8

Frontline Service: Request for Information, Education and Communication (IEC) Materials

Clients: Farmers, Students and Government Employees

Requirements:

Request letter




2 days and 40 minutes if out of town request



Position


Step

1 Submit request letter specifying the

IEC needed

Receive the

request letter

Forward request

letter to the Division

Head for approval

Regional Agriculture

and Fisheries

Information Division

(RAFID) / Staff


ARMM, ORG

Compound, Cotabato

City

10 minutes

Approve the request

Note: For disapproved

requests, return to client

with written explanation

RAFID Chief 10 minutes

9

2 Receive notification on the release of

the IEC materials

Check the

availability of the

materials needed

Notify client on the

release of the IEC

materials


and Fisheries


(RAFID) / Staff

10 minutes

Pack and attach

acknowledgement

receipt

20 minutes

(2 days if out of town

request)

3 Receive the IEC materials and sign

the acknowledgement receipt

Release the IEC

materials to the client

and request to sign the

acknowledgement

receipt


and Fisheries


(RAFID) / Staff

10 minutes

10

Crops Division

Corn Sector


Request for Training on Corn Production

Rice Sector


Request for Training on Rice Production

Request for Seed Buffer-stocking for Rehabilitation

High Value Crops Development Program


Request for Training on Fruits, Vegetables and Industrial Crops Production

11

Frontline Service: Request for Training on Corn Production

Clients: Corn Farmers Cooperatives, Corn Cluster Organization

Requirements:

Project Proposal

Cooperative Resolution

Endorsement Letter from Municipal Agriculture Office and Provincial Agriculture Office



Fees: None

Total Processing Time: 3 days

Corn Production Training: 2 to 3 months


Step No Client Step Agency/

LGU Action

Responsible Office/

Position


Step

1 Submit all requirements Receive and check

requirements

DAF-Corn Sector /

Corn Personnel

DAF-ARMM ORG

Compound Cotabato

City

10 minutes

Review and validate

project proposal

Forward to the Head of

Agency for approval

2 days

12

Approve proposal/

conduct of training


proposal, return to client


DAF Secretary 30 minutes

2 Receive notice of approval/ schedule

of training

Send letter of approval

and notice of the conduct

of the training to client

DAF-Corn Sector /

Corn Personnel

10 minutes

3 Attend the Training on Corn

Production

Conduct Crop Production

Technology Training

DAF Extension

workers and Corn

expert personnel

Within 2 to 3 months

13

Frontline Service: Request for Training on Rice Production

Clients:Farmer Organizations, Irrigators Association

Requirements:

Project proposal

Request letter



Fees: None

Total Processing Time:2 days and 50 minutes

Rice Production Training: 5 days



Position


Step

1 Submit project proposal and request

letter

Receive and check

requirements

DAF-Rice Sector / Rice

Personnel

DAF-ARMM ORG

Compound Cotabato

City

10 minutes

Review and validate

project proposal

Forward to the Head of

Agency for approval

2 days

Approve proposal/ DAF Secretary 30 minutes

14

conduct of training


proposal, return to client


2 Receive notice of approval/ schedule

of training

Send letter of approval

and notice of the conduct

of the training to client

DAF-Rice Sector /

RicePersonnel

10 minutes

3 Attend the Training on Rice

Production

Conduct Rice Production

Training

DAF Agricultural

Technologist/ Rice

Personnel; Farmer

Organization

5 days

15

Frontline Service: Request for Seed Buffer-stocking for Rehabilitation

Clients: Individual Farmer and Farmer Organization

Requirements:

Crop damage report

List of farmers affected

Size of area damaged

List of Farmer Beneficiaries



Total Processing Time: 4 days, 8 hours and 5 minutes



Position


Step

1 Submit crop-damage report Receive crop damage

report

DAF Rice Personnel DAF-ARMM ORG

Compound, Cotabato

City

5 minutes

Validation of area

affected as stated in the

report

Area affected 2 days

2 Submit the list of farmers affected

and size of area damaged

Receive the list of

farmers affected

and size of area

DAF-ARMM ORG

Compound, Cotabato

1 day

16

damaged

Evaluate and

validate the

submitted list

City

3 Receive notice of seed buffer-

stocking for rehabilitation

beneficiaries

Submission of the Final List of

Farmer Beneficiaries for seed

distribution

Preparation and distribution of

claim stubs as passes to release

the seeds to farmers

beneficiaries

Identify beneficiaries

(seed buffer-stocking for

rehabilitation)and send

notice to client

1 day

4

Claim the seed buffer-stocking for

rehabilitation

Distribute the seeds for

rehabilitation

8 hours

17

Frontline Service: Request for Training on Fruits, Vegetables and Industrial Crops Production

Clients: Farmers, Non-Government Organizations, People’s Organization

Requirements:

Project Proposal using the High Value Crops Development Program Template




Conduct of Training: 3 days



Position


Step

1 Submit project proposal Receive and

evaluate the project

proposal

Prepare evaluation

report and forward

to chief for approval

High Value Crops

Development Program (

HVCDP) / Staff

DAF-ARMM ORG

Compound, Cotabato

City

Under Crops Operation

Division

30 minutes

18

Approve request for

training




DAF Secretary 30 minutes

2 Receive notification/ schedule of training Schedule conduct of

training and send notice

to client

High Value Crops

Development Program

( HVCDP) / Staff

15 minutes

3 Attend the Training on Fruits,

Vegetables and Industrial Crops

Production

Conduct Training on

Fruits, Vegetables and

Industrial Crops

Production

3 days

19

Livestock Division


Request for Assistance on Animal Health Vaccination, Deworming, and Other

Veterinary Drugs

20

Frontline Service: Request for Assistance on Animal Health Vaccination, Deworming and Other Veterinary Drugs

Clients: Livestock Farmers/raisers and Pet Owners

Requirements:

For Veterinary Drugs: None

For Vaccine: Ice and Ice Box






LGU Action

Responsible Office/

Position


Step

1 Proceed to the Livestock Division

Office

Entertain client

Livestock Division/ Clerk Ground Floor, Livestock

Building, DAF-ARMM

ORG Compound,

Cotabato City

5 minutes

2 Register name, address, contact

number and request to the log book

Provide logbook for

record purposed

Forward request to

the Chief of

Livestock

5 minutes

3 Wait for further instruction Approval of request Chief of Livestock 5 minutes

21

Release approved

request




Division

5 Prepare for Ice Chest with Ice

for Biologics ready for transport.

Receive Biologics/ Veterinary

Drugs

Provide the biologics/

veterinary drugs to the

client

Livestock Division / Staff

Assigned

15 minutes

6 Sign the log book. Request client to sign

the logbook

5 minutes

22

Regulatory Division


Request for Shipping Permit of Pet Dogs and Cats

Request for Shipping Permit of Fighting Cocks

23

Frontline Service: Request for Shipping Permit of Pet Dogs and Cats

Clients: Pet Owners, Shippers, Breeders

Requirements:

Rabies I.D

Vaccination Certificate


During Ramadhan: Monday to Friday, 7:00AM to 3:00PM Fees: None

Total Processing Time: 35minutes



Position


Step

1 Proceed to Veterinary Quarantine

Service Office

Entertain Client Veterinary Quarantine

Inspector

Ground Floor, Livestock

Building, DAF-ARMM

ORG Compound,

Cotabato City

10 minutes

2 Register name, address,

contact number in the log book

Present the Pet

Provide logbook for

record purposes

Interview client

Take note the pet

description in pro-

forma shipping

permit and check

10 minutes

24

the health status

3 Present the updated rabies

certificate of vaccination

Photocopy rabies

certification of

vaccination

Prepare filled up

pro-forma shipping

permit with dry seal

of Veterinary

Quarantine Service

5 minutes

4 Receive approved shipping permit Approve shipping

permit

Release to the

client

Bureau of Animal

Industry Deputized

Regional Veterinary

Quarantine Officer-

ARMM

10 minutes

25

Frontline Service: Request for Shipping Permit of Fighting Cocks

Clients: Shippers, Breeders

Requirements: Valid Identification Card


During Ramadhan: Monday to Friday, 7:00AM to 3:00PM

Fees: None



Step No Client Step Agency Action Responsible

Office/ Position


Step

1 Proceed to the Veterinary

Quarantine Service Office

Entertain Client Veterinary

Quarantine

Service/ Inspector

Ground Floor, Livestock

Building, DAF-ARMM

ORG Compound,

Cotabato City

10 minutes

2 Register name and address in the

logbook

Interview client 10 minutes

3 Present the fighting cock Take note of fighting

cock description and

health check

Prepare filled up pro-

forma shipping permit

with dry seal of

Veterinary Quarantine

5 minutes

26

Service

4 Receive approved shipping permit Approve shipping

permit

Release to the client

Bureau of Animal

Industry Deputized

Regional

Veterinary

Quarantine Officer-

ARMM

10 minutes

27

Research Division / Station and Facilities


Request for Soil Laboratory Analysis

Request for Trichogramma Cards

Request for Fecalysis Laboratory

Request for Organic Fertilizer / Vermicast

Request for Training Center Reservation

28

Frontline Service: Request for Soil Laboratory Analysis

Clients: Farmers, Seed Growers, Students

Requirements:

Request letter

Soil sample/s



Fees: P 300.00/sample

Total Processing Time: 6days and 1 hour



Position


Step

1 Submit request letter with

soil sample

Receive request letter and

soil samples for approval

Department of Agriculture/

Head, Soil Laboratory

Soil Laboratory Services

Building, Simuay, Sultan

Kudarat, Maguindanao

5 minutes

Approve request letter DA-ARMMIARC/Director

for RDE

2nd Floor, Admin. Building,

Department of Agriculture-

Autonomous Region in

Muslim Mindanao Integrated

Agricultural Research Center

(DA-ARMMIARC) , Simuay,

Sultan Kudarat,

5 minutes

29

Maguindanao

Forward approved

request letter

DA-ARMMIARC/

Technical Staff




5 minutes

2 Payment of laboratory

fees

Issuance of official receipt DA-

ARMMIARC/Collecting

Officer

2nd Floor, Admin. Building,

Department of Agriculture-


Muslim Mindanao Integrated

Agricultural research Center

(DA-ARMMIARC) ), Simuay,

Sultan Kudarat,

Maguindanao

5 minutes

3 Present official receipt to

the soil laboratory for

validation

Issue claim stub DA-ARMMIARC/

Technical Staff




2 minutes

Soil Analysis DA-ARMMIARC/

Soil Technologist

6 days

Encode data 10 minutes

Analyze and interpret data DA-ARMMIARC/

Head, Soil Laboratory

25 minutes

4 Present claim stub Release results DA-ARMMIARC/

Assigned Technical Staff

2 minutes

30

5 Sign in the logbook Request the client to sign

the logbook for record

purposes

DA-ARRMIARC/Assigned

Technical Staff




1 minute

31

Frontline Service: Request for Trichogramma Cards

Clients: Farmers and Students

Requirements:

Request letter



Fees: P 4.00 per card

Total Processing Time: 7 days and 56 minutes



Position


Step


record purposes

Trichogramma Laboratory

Services/Technical Staff

Assigned




1 minute

2 Submit request letter Receive request letter for

approval

2 minutes

Approve request letter Trichogramma Laboratory

Services/ Head,


Services

5 minutes

Issue bill for payment Trichogramma Laboratory

Services/

Technical Staff Assigned

2 minutes

32

3 Payment of order Issue official receipt DA-

ARMMIARC/Collecting

Officer

2nd Floor, Admin.

Building, Department of

Agriculture-Autonomous

Region in Muslim

Mindanao Integrated

Agricultural research

Center (DA-ARMMIARC),

Simuay, Sultan Kudarat,

Maguindanao

5 minutes

4 Present official receipt Receive official receipt for

validation


Services/Technical Staff

assigned




2 minutes

Issue claim stub 2 minutes

Produce trichogramma

card

7 days

Encode number of

trichogramma card

produced

30 minutes

5 Present claim stub Release trichogramma

cards

5 minutes

6 Log-in in the logbook Provide logbook for

purposes

2 minutes

33

Frontline Service: Request for Fecalysis Laboratory

Clients: Farmers, Livestock Raisers and Students

Requirements:

Request letter

Fecal sample



Fees: P 150.00/sample

Total Processing Time: 2 hours and 56 minutes


Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of

Step


record purposes

Regional Animal Diagnostic and

Diseases Laboratory(RADDL)/

Technical Staff Assigned

Regional Animal

Diagnostic and

Diseases Laboratory

Building, Simuay,

Sultan Kuadarat,

Maguindanao

1 minute

2 Submit request letter and fecal

sample

Receive request letter

for approval

2 minutes

Approve request letter Regional Animal Diagnostic and

Diseases Laboratory /Head,

RADDL

5 minutes

34

Issue bill for payment Regional Animal Diagnostic and

Diseases Laboratory/Technical

Staff assigned

2 minutes

3 Payment of laboratory fees Issue official receipt DA-ARMMIARC/

Collecting Officer

2nd Floor, Admin.


Agriculture-


Muslim Mindanao

Integrated Agricultural

research Center (DA-

ARMMIARC) ), Simuay,

Sultan Kudarat,

Maguindanao

5 minutes

4 Present official receipt Receive official receipt

for validation

Regional Animal Diagnostic and

Diseases Laboratory/ Technical

Staff Assigned

Regional Animal

Diagnostic and

Diseases Laboratory

Building, Simuay,

Sultan Kuadarat,

Maguindanao

2 minutes

Issue claim stub 2 minutes

Analyzefecal sample Regional Animal Diagnostic and

Diseases Laboratory/ Assigned

Veterinarian

2 hours

Encode results Regional Animal Diagnostic and

Diseases Laboratory/Technical

Staff Assigned

30 minutes

6 Present claim stub Release results 5 minutes

7 Sign in the logbook Provide logbook for

purposes

2 minutes

35

Frontline Service: Request for Organic Fertilizer/Vermicast

Clients: Farmers and Students

Requirements:

Request letter



Fees: P 250.00 per bag




Position


Step

1 Register name and address in the

logbook

Provide logbook for

record purposes

DA-ARMMIARC/

In-charge, Organic

Fertilizer Production

2nd Floor, Admin.



Region in Muslim

Mindanao Integrated




Maguindanao

1 minute

2 Submit request letter Receive request letter for

approval

DA-ARMMIARC/

In-charge, Organic


2 minutes

Approve request letter DA-ARMMIARC/Director

for Research and

Development

5 minutes

36

Issue bill for payment DA-ARMMIARC/In-

charge, Organic Fertilizer

Production

2 minutes

3 Payment of order Issue official receipt DA-

ARMMIARC/Collecting

Officer

5 minutes

4 Present official receipt Receive official receipt for

validation

DA-ARMMIARC/

In-charge, Organic


2 minutes

Receive claim stub Issue claim stub 2 minutes

Produce organic

fertilizer/vermicast

DA-ARMMIARC/

Laborer Assigned

Livestock Shade House,

DA-ARMMIARC, Simuay,

Sultan Kudarat,

Maguindanao

7 days

Encode number of bags

produced

DA-ARMMIARC/

Technical Staff

2nd Floor, Admin.



Region in Muslim

Mindanao Integrated




Maguindanao

5 minutes

37

5 Present claim stub Release organic fertilizer/

vermicast

DA-ARMMIARC/

Technical Staff

Livestock Shade House,

DA-ARMMIARC, Simuay,

Sultan Kudarat,

Maguindanao

20 minutes

6 Sign in the logbook Request client to sign in

the logbook

DA-ARMMIARC/

Technical Staff

2 minutes

38

Frontline Service: Request for Training Center Reservation

Clients: Agency, Local Government Units, Farmers, Students

Requirement:

Request letter



Fees:

Accommodation - P 120.00 per head

Training Hall and Equipment – P2,500 per training



Step No Client Step AgencyAction Responsible Office/

Position


Step

1 Submit Request letter for

reservation

Receive request letter

for approval

DA-ARMMIARC/

Training Center In-

Charge

Training Center


Agriculture-


Muslim Mindanao



ARMMIARC) ), Simuay,

Sultan Kudarat,

Maguindanao

2 minutes

Provide logbook for

record purposes

2 minutes

Provide Registration

form

10 minutes

4 Fill-up and submit Registration

Form

Receive filled-up form

and reserve for

accomodation

5 minutes

39

5 Request Statement of Account for

Training Center fees

Issue Statement of

Account

DA-ARMMIARC/

Collecting Officer

2nd Floor, Admin.


Agriculture-


Muslim Mindanao



ARMMIARC), Simuay,

Sultan Kudarat,

Maguindanao

2 minutes

6 Payment of fees Issue official receipt 5 minutes

40

Research Division / Station and Facilities:

National Seed Quality and Control Services


Request for Basic Training Course on Seed Production and Seed Certification

Request for Accreditation for Seed Grower (Pre-requisite for Application for

Certification)

Request for Seed Certification (Pre-requisite for Field Inspection)

Request for Seed Testing (Pre-requisite for Tagging)

Request for Tagging (Pre-requisite: Passed Standards of Seed Certification)

41

Frontline Service: Request for Basic Training Course on Seed Production and Seed Certification (Pre-requisite for Accreditation of Seed Grower)

Clients: Farmers

Requirements:

Request Letter



Fees: None

Total Processing Time :2 days and 12 minutes

Conduct of Training: New Applicant – 5 days

Renewal – 3 days



Position

Location of Office Maximum Duration

of Step

1 Submit request letter for Basic

Training on Seed Production

Receive request letter NSQCS ARMM/ Record

Officer

National Seed Quality

Control Services

(NSQCS) Building,

Simuay, Sultan

Kudarat

2 minutes

Coordinate with

Agricultural Training

Institute (ATI)

NSQCS Staff 1day

42

2 Receive notification on the

schedule of the training

Notify client about the

schedule of the

training

10 minutes

Formulate training

design and schedule

calendar of training

NSQCS staff 1day

3 Attend training on Seed Production Conduct Basic

Training for Seed

Production and

Certification for Seed

Growers

NSQCS Head and Staff J.I.C.A Training

Center, Simuay Sultan

Kudarat

5 days for New

Applicants and

3 days for

Renewal

4 Received Certificate of Training Award certificate duly

signed by ATI,

Regional Executive

Director, NSQCS Chief

43

Frontline Service: Request for Accreditation for Seed Grower (Pre-requisite for Application for Certification of Seeds)

Clients: Farmers trained on Basic Training on Seed Production

Requirements:

Accreditation Form

Certificate of Training on Basic Training for Seed Production and Seed Certification



Fees: P 500.00

Total Processing Time: 8 days, 1 hour and 55 minutes



Position

Location of Office Maximum

Duration of Step

1 Secure Accreditation Form Provide Accreditation

Form

NSQCS ARMM /

Record Officer


Control Services (NSQCS)


Kudarat

5 minutes

2 Submit accomplished Accreditation

Form with the Certificate of

Training on Seed Production

Receive requirements

and forward to Deputized

Seed Inspectors

NSQCS Staff 2 minutes

Validate and concur

application for

accreditation

Deputized Seed

Inspectors

15 minutes

44

3 Pay required fees Issue Official Receipt NSQCS ARMM/

Collecting Officer

3 minutes

4 Present Official Receipt

Prepare

endorsement letter

Forward validated

application for

accreditation and

endorsement letter

to Regional

Secretary DAF-

ARMM for

endorsement

NSQCS Staff 30 minutes

Sign endorsement letter/

application form for

accreditation

DAF-ARMM/

Regional Secretary

DAF-ARMM, ORG

Compound Cotabato

City(Operation Division)

10 minutes

Forward endorsement

letter and application

forms to Bureau of Plant

Industry (BPI)

Regional Seed

Coordinator

2 days

Review and approve

accreditation

Issue Certificate of

Accreditation

Bureau of Plant and

Industry

Bureau of Plant and

Industry Director Office

Main Building, San Andres,

Malate, Manila

5 Days

45

Receive Certificate of

Accreditation

NSQCS ARMM/ Chief DA-ARMMIARC, Simuay

Sultan Kudarat

1 day

5 Receive notification for the release

of Certificate of Accreditation

Inform client for the

release of certificate of

accreditation

NSQCS ARMM/ Report

Officer

DA-ARMMIARC, Simuay

Sultan Kudarat

30 minutes

6 Receive Certificate of Accreditation

and sign the logbook

Release and request

client to sign logbook

NSQCS ARMM/Record

Officer

DA-ARMMIARC, Simuay

Sultan Kudarat

20 minutes

48

Frontline Service:Request for Seed Certification (Pre-requisite: Field Inspection)

Clients: Accredited Seed Growers

Requirements:

Certificate of Accreditation

Land Area Accredited

Proof of Purchase (tags, Official Receipts) of Variety plant for certification

Schedule of Availability of Service: Monday to Friday (8:00 AM TO 5:00 PM)No Noon Break

During Ramadhan (7:00 AM to 3:00 PM)

Fees: Preliminary Inspection - P135.00, Final Inspection P 65.00

Total Processing Time: 1 day, 1 hour and 10 minutes



LGU Action

Responsible Office/

Position


Step

1

Secure application for Certification

Form

Provide Application

Form

NSQCS ARMM/

Record Officer

NSQCS Building,

Simuay, Sultan

Kudarat

5 minutes

2

Submit duly accomplished application

for seed production signed by the

applicant and deputized seed

inspector.

Receive and validate

application

20 minutes

49

Calendar Schedule

field inspection

10 minutes

3

Pay required fees Issue Official Receipts NSQCS ARMM/

Collecting Officer

5 minutes

Visit, inspect and

validate the area and

the variety planted as

declared by the farmer

(15-20 days after

planting and 15-20

days before harvest)

NSQCS ARMM and

Deputized Seed

Inspector Record

Officer

1 day

Prepare and submit

report of number of

hectares planted to

NSQCS Central Office

and DA-RFU

NSQCS ARMM/ Report

Officer

30 minutes

54

Frontline Service: Request for Seed Testing (Pre-requisite for Tagging)

Clients: Accredited Seed Grower and Deputized Seed Inspector

Requirements:

Final Field Inspection Report

Sample from variety planted for Certification



Fees: P 130.00 complete seed test

P 1.80 per copy for Results of Analysis

Total Processing Time: 9 days, 3 hours and 15 minutes



Position


Duration of Step

1 Request for sampling of seed lots

or seed testing

Calendar schedule for

sampling

NSQCS ARMM Staff

and Deputized Seed

inspector


Control Services (NSQCS)


Kudarat

20 minutes

2 Submit sample of variety for seed

testing

Receive samples,

verify record and

information

NSQCS ARMM/

Receiving Officer

1 hour

55

3 Pay required fees for seed testing

and result of analysis

Issue Official Receipt NSQCS

ARMM/Collecting

Officer

5 minutes

4 Present official receipt Analyze seed samples NSQCS ARMM/Seed

Analysts

9 days

Prepare and submit

report / results analysis

of samples to Chief for

signature

NSQCS ARMM/

Report Officer

30 minutes

Sign results of the

analysis

NSQCS ARMM/ Chief 15 minutes

5 Receive notification on the release

of the results of the analysis

Inform client on the

release of the results of

the analysis

NSQCS

ARMM/Releasing

Officer

15 minutes

6 Receive result of analysis Release results of

analysis

20 minutes

Prepare and submit

report of passed

certification to NSQCS

Central Office

NSQCS ARMM/

Report Officer

30 minutes

60

Frontline Service: Request for Tagging (Pre-requisite: Passed Standards of Seed Certification)

Clients: Accredited Seed Growers and Deputized Seed Inspectors

Requirements:

Seed Lots to be tagged



Fees: P1.80 per tag

Total Processing Time: 1 day, 2 hours and 40 minutes



Position


Duration of Step

1 Proceed to NSQCS ARMM

Office and check calendar

schedule of tagging

Verify records and

check calendar

schedule for tagging

NSQCS ARMM

Personnel and

Deputized Seed

Inspector

National Seed Quality Control

Services (NSQCS) Building,

Simuay, Sultan Kudarat

20 minutes

2 Pay required fees Issue official receipt NSQCS ARMM/

Collecting Officer

5 minutes

Conduct tagging if the

seed lots meet the

NSQCS ARMM Staff

and Deputized Seed

1day

61

standards of seed

certification

Inspector

Request the Deputized

Seed Inspector to sign

logbook

NSQCS ARMM Staff 15 minutes

3 Receive copy of the report of

seeds tagged

Prepare reports of

number of bags

tagged

Provide copy of the

report to client

2 hours

62

Regional Agricultural Engineering Division


Request for Construction / Funding of Farm-to-Market Roads

Request for Agricultural Mechanization and Post-Harvest Facility/ Projects

Request for the Construction / Funding of Small Scale Irrigation Projects

63

Frontline Service: Request for Agricultural Mechanization and Post-Harvest Facility Projects

Clients: Local Government Units, Farmer’s Cooperative/ Association

Requirements:

For Farm Machineries:

Letter of Intent addressed to the Regional Secretary

Photocopy of the Certificate of Registration of Cooperatives/Associations

Board Resolution of the Cooperative/Association

Endorsement of Municipal Agricultural Officer and Provincial Agricultural Officer

List of member

For Drying Facilities and Storage:

Letter of Intent addressed to the Regional Secretary

Photocopy of the Certificate of Registration of Cooperatives/Associations

Board Resolution of the Cooperative/Association

Endorsement of Municipal Agricultural Officer and Provincial Agricultural Officer

List of member

Duly notarized Deed of Donation of at least 500 square meters

Photocopy of land title from which the donation land is taken



Fees: None



64


Position


Duration of Step

1 Secure checklist of requirements

for the project

Provide the client with

the checklist of

requirements

Regional Agricultural

Engineering

Division/Agri.

Mechanization/PHF

Focal Person

Ground Floor, DAF-ARMM

Regional Office Main

Building, Operation Services

5 minutes

2 Prepare and Submit Project

Proposal to DAF-ARMM

Receive and Assess

the Project Proposal

30 minutes

Validate the

proposed project

Prepare Validation

Report

5 days

Prepare master list of

all project applications

and forward to Crop

Sectors

1 day

Wait for the availability

of funds through Crop

Sectors of the

Department

Annual schedule of

release

Shortlist the applicants

that corresponds to the

available fund

1 day

65

Submit shortlist of

proponents for

approval

Forward shortlist to

the Regional

Secretary for

approval

15 minutes

Approval and signing

of the shortlist of

proponents

Regional Secretary 5 minutes

3 Receive notification of the

approval of the project

Inform the client for the


after delivery of winning

bidder.


Engineering

Division/Agri.

Mechanization/PHF

Focal Person

2minutes

66

Frontline Service: Request for the Construction/ Funding of Small Scale Irrigation Projects

Clients: Local Government Units

Requirement:

Project proposal



Fees: None

Total Processing Time:7 days, 2 hours and 20 minutesplus turn over time from Central DA Office (3 days)



Position


Duration of Step

1 Secure checklist of requirements

for the project

Provide the client with

the checklist of project

requirements


Engineering Division/

Irrigation Focal Person




5 minutes

2 Submit Project Proposal to

Department of Agriculture and

Fisheries

Receive and assess

the Project Proposal

30 minutes

Validate the

Proposed Project

Prepare Validation

Report

4 days

67

Prepare Endorsement

Letter of the Project

Proposal to Department

of Agriculture – Central

Office

45 minutes

Sign Endorsement

Letter

Regional Secretary 10 minutes

Forward the signed

Endorsement to

Department of

Agriculture – Central

Office for possible

funding


Engineering

Division/Irrigation

Focal Person

30 minutes

DA-Central Office

review endorsement/

proposal for possible

funding

DA-Central Office DA-Central Office 3 days

3 Receive notification on the


Inform client of the

status/ result of the

proposal for funding


Engineering

Division/Irrigation

Focal Person




20 minutes

68

Procedure of filing complaints/feedback

Feedback and/or Complaints Form

Please let us know how we have served you by doing any of the following:

Accomplish feedback form available at the Public Assistance Desk and drop in the

suggestion or feedback drop box.

Send your suggestion or feedback through this e-mail address: [email protected] or

call our customer hotline number (064) 421-1234.

If you are not satisfied with our services, your written / verbal complaints shall immediately be

attended by our Chief Administrative Officer or through the Agency Customer Assistance Desk.

Thank you for helping us improve our services.

mailto:[email protected]

69

FEEDBACK FORM (Pananaw o Puna)

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box.

Ipaalamponinyosaamin kung paano naming kayo napaglingkuran. Maari gamitin itoparasapapuri, reklamo, o mongkahi. Mangyaring i-tseklamangangkahongnaayon.

COMPLIMENT COMPLAINT SUGGESTION

Papuri Reklamo Mungkahi

Person(s)Unit/Office concerned or Involved : ________________________________________________________

Mgatao/pangkat/tanggapanna may kinalamansapauri,reklamo, o mungkahi

Facts or Details surrounding the Incidents:

Kaganapan o detalyengbumabalotsapangyayari

Please use additional sheet/s if necessary

Mangyaringgumamitngkaragdagangpapel kung kinakailangan

Recommendation(s)/Suggestions(s)/Desired Action From our Office

Rekomendasyon/Mungkahi/Naisnaaksyonmulasaamingtanggapan

Please use additional sheet/s if necessaryMangyaringgumamitngkaragdagangpapel kung kinakailangan

Name (OPTIONAL): ________________________________________________________ Pangalan Office/Agency:______________________________________________________________ Tanggapan/Ahensya

Address:____________________________________________________________

Contact Number(s) (If any): _____________________ Telepono E-mail Address (If any):_____________________________

Signature:_______________ Lagda

Date:____________________ Petsa

70

Redress Mechanism

Should there be any failure on the part of DAF-ARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered commensurate on the impact resulting from non-compliance to the conditions of the charter. We shall provide. An explanation and an assurance that the mistake will not happen again

71

Automatic Extension of Licenses, Permits and Authorities

“If the government office or agency fails to act on an application and/or request for renewal of a

license, permit or authority subject to renewal within the prescribed period, said permit, license

or authority shall automatically be extended until a decision or resolution is rendered on the

application for renewal. In this instance, the applicant shall be informed prior to the expiration of

the original period that more time is required to evaluate the application or request. No

automatic extension or extension shall apply to an expired permit, license, or authority covers

activities which pose danger to public health, public safety, public morals, or public policy

including but not limited to, national resource extraction activities.”

(Rule VI, Section 6 of the Implementing Rules and Regulations of the Republic Act No. 9485,

“An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing

Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefore”)

citizen’s charter -...

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