citizen’s charter - uep.edu.phuep.edu.ph/procurement/pbb2016/rcc/rcc.pdf · citizen’s charter...

Republic of the Philippines

University of Eastern Philippines University Town, Northern Samar

CITIZEN’S CHARTER (RA 9485)

VISION

Academically competitive, research and development focused, and economically sustainable public higher institution of learning.

MISSION

To offer academic programs and services that will effectively transform individuals into productive citizens of the country and accelerate the development of high-level professionals who will provide leadership in meeting the demands of sustainable development and challenges of a diverse and globalized society.

UNIVERSITY OF EASTERN PHILIPPINES

University Town, Northern Samar

L I S T O F S E R V I C E S

OFFICE TYPE OF

FRONTLINE SERVICE

FEE/S FORMS STEP BY STEP

PROCESS PROCESSING

TIME RESPONSIBLE PERSONS

UNIVERSITY REGISTRAR

1. Evaluation of Records

none

Evaluation Form

1. Student presents ID

and requests for evaluation of grades

2. The Clerk In-Charge evaluates the student's record and print the evaluation report

3. Clerk In-Charge signs

the report and releases the same to the requesting student

15 minutes

Clerks In-Charge / Evaluators:

Ms. Angel A. De Asis Mr. Nilo C. Salazar Jr. Ms. Carla P. Osal Ms. Myrna O. Capaz Ms. Ritchel L. Destura

Ms. Mitzi L. Carpila Ms. Ruwella C. Lee Ms. Jocelyn E. Somoray Ms. Almira M. De Dote Mr. Lito Dolosa Mr. Cipriano T. Vibar Mr. Wenefredo L. Jarito Ms. Rosalia D. L. Legaspi Ms. Jocelyn C. Garcelazo

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING



2. Issuance of Transcript of Records (TOR)

P 75.00 / page

(undergraduate)

P 100.00 / page

(GS/Law)

TOR

1. Client requests for

the copy of the TOR

2. The Clerk In-Charge issues request form

3. Client pays at the

Cashier's Office and present Official Receipt to Clerk In-Charge

4. Clerk In-Charge

prepares the TOR and releases to clients

10 minutes (if document is already in the

database)

1 hour (if document is still to be

encoded

Clerk In-Charge

Clerk In-Charge

Clerk In-Charge

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING



3. Issuance of Diploma (original/first issuance and recopy)

P 150.00 (undergraduate)

P 200.00 (GS/Law)

Diploma


the copy of the Diploma




4. Clerk In-Charge prepares the Diploma and releases to clients

30 minutes

Clerk In-Charge (original/first issuance)

Ms. Jocelyn C. Garcelazo

(recopy)

Clerk In-Charge (original/first issuance)

Ms. Jocelyn G. Garcelazo

(recopy)

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING



4. Authentication

P 30.00 / set

Photocopy of documents

1. Client requests for the authentication of a particular document with its desired number of photocopy and presents the original document


3. Client pays at the Cashier's Office and present Official Receipt to Clerk In-Charge

4. Clerk In-Charge stamps and countersigns the documents and endorse it to the Registrar for signature then releases the document to clients

30 minutes

Clerk In-Charge

Clerk In-Charge

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING



5. Issuance of Certification, Authentication and Verification (CAV) of Records

P 100.00

CAV

1. Client requests for the issuance of CAV with the photo and original copy of Transcript of Record and Diploma

2. The Clerk In-Charge issues request slip

3. Client pays at the Cashier's Office and present Official Receipt to Clerk In-Charge

4. Clerk In-Charge stamps the TOR and Diploma and countersigns the documents then endorse it to the Registrar for signature

5. Clerk In-Charge prepares the CAV and releases to client in a sealed envelope addressed to the DFA

30 minutes

Clerk In-Charge

Clerk In-Charge

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING



6. Certificate of Grade Point Average (GPA)

P 50.00

Certificate


the issuance of GPA Certificate




4. Clerk In-Charge

prepares the GPA Certificate and releases to client

30 minutes

Clerk In-Charge

Clerk In-Charge/ Evaluators

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING



7. Certification

P 50.00

Authenticated Document


the issuance of the Certificate



Cashier’s Office and present Official Receipt to Clerk In-Charge

4. Clerk In-Charge prepares the Certificate and releases to client

15 minutes

Clerk In-Charge

Clerk In-Charge

Clerk In-Charge

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING


ACCOUNTING OFFICE

1. Issuance of Student Permit

Permit Form

1. Student presents ID and requests for the issuance of the Student Permit

2. Clerk checks student's ledger and issues Permit if fully paid, and/or issues statement of balance/s

3. If the student has an

existing outstanding balance, proceed to the Cashier's Office and pay the required fee and present the Official Receipt to the Clerk (as in step 2)

1.5 minutes

Ms. Laarni O. Paredes

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING


ACCOUNTING OFFICE

2. Signing of Student Clearance

Clearance Form

1. Student presents ID

and clearance form and requests for the signing of the clearance

2. Clerk checks student's ledger and facilitates signing of clearance if fully paid, or issues statement of balance/s

3. If the student has an

existing outstanding balance, proceed to the Cashier's Office and pay the required fee and present the Official Receipt to the Clerk (as in step 2)

3 – 5 minutes

Ms. Laarni O. Paredes

OFFICE TYPE OF

FRONTLINE SERVICE


PROCESS PROCESSING


CASHIER'S OFFICE

Acceptance of Payment and Issuance of

Official Receipts for School and

other Fees:

1. Transcript of Records Fee, Diploma Fee, Tuition Fee, and other Fees

2. Honorable Dismissal Fee

3. Authentication

4. Certification

P 150.00 (undergraduate)

P 200.00 (GS/LLB)

P 50.00

P 30.00 / set (undergraduate)

P 60.00 / set (GS/LLB)

P 50.00 / set

(undergraduate)

P 60.00 / set (GS/LLB)

1. Student presents plotting form and the required fees

2. Collector receives the plotting form and the payment.

3. Payment is processed

and Official Receipt is printed and issued to client

3 minutes

Ms. Ma. Teresa N. Gatongay

Ms. Raiza L. Morallos

Noon Time:

Ms. Ofelia B. Adriatico

Ms. Ceziel L. Piaza

OFFICE TYPE OF

FRONTLINE SERVICE

FEE/S FORMS STEP BY STEP PROCESS PROCESSING


CASHIER'S OFFICE

5. Library Fine

6. Certification, Authentication, Verification (CAV) Fee

7. University I.D. Fee

8. I. D. Holder Fee

9. Library I. D.

depends on

the assessment of the librarian

P 100.00

P 80.00 (Student)

P 60.00

(Employee)

P 150.00 (with ID Holder)

P 25.00

P 50.00

1. Student presents plotting form and the required fees

2. Collector receives the plotting form and the payment.

3. Payment is processed

and Official Receipt is printed and issued to client

3 minutes

Ms. Ma. Teresa N. Gatongay

Ms. Raiza L. Morallos

Noon Time:


Ms. Ceziel L. Piaza

OFFICE TYPE OF

FRONTLINE SERVICE



CASHIER'S OFFICE

Disbursements:

10. Payment of Claims for Refund

11. Issuance of Checks for Individual Claims

1. Client presents ID as

the proper claimant or/and the appropriate Special Power of Attorney (SPA), if representative

2. Disbursing Officer verifies the claim and the ID/SPA and releases the claim

3. Client signs the logbook and payroll or disbursing voucher as the case maybe

3 minutes

Ms. Ma. Cristita C. Abuyog or Representative


Ms. Ceziel L. Piaza

OFFICE TYPE OF

FRONTLINE SERVICE



RECORDS OFFICE

1. Authentication of Documents

P 30.00

5 minutes

Ms. Maresiel L. Ultra

Ms. Luz D. Rivera

SERVICE PLEDGE

We, the officials and employees of the University of Eastern Philippines commit to:

Serve you from Monday to Friday, 7:30 a.m. to 5:00 p.m.;

Attend to your needs as soon as you enter the premises of the university;

Respond to your complaint about our services soonest or within the day through our complaint and assistance desk and take corrective measures and action on them;

Assure you that you will be served by authorized personnel with proper identification;

University of Eastern Philippines

Feedback and Redress Mechanisms

Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the offices and put it in the box provided

for the purpose.

Send your feedback through e-mail ([email protected]) or text us at

09498012060.

Talk to our Public Assistance Desk Officer

If you are not satisfied with our services, your written/verbal complaints shall

immediately be attended to by the Officer of the Day at the Public Assistance and

Complaint Desk.

Thank you for helping us continuously improve our services.

The UEP Management