citi-newsletter dec issue
TRANSCRIPT
SPOTLIGHT
•Whatabrilliantendingto2005!
Issue 2December 2005MICA (P) 312/09/2005
AquarterlynewsletterforGlobalConsumerBanking,Singapore
INSIDE
SPOTLIGHT 03 ChuckPrinceinSingapore
WHAT’SUP 04 SportsandtheCiti
07 Developingall-rounders
Homeawayfromhome
FINANCIALEDUCATION 05 Learninghowtomanageyourassets
SERVICEWITHASMILE 06 Whatittakestobea“customer”person
PEOPLE AdayinthelifeofaCreditControlOfficer
INTHECOMMUNITY 08 WallStreetcomestoschool!
10centscoffeegoesalongway
The Editorial Committee:
RogerPua,AdvisorMagdaleneTan,EditorEdwardGoh,PhotographerJeneLimRahulNathMadhavMathurMelissaOngTamEeCheahTanYewKiatZhengYuDong
Strictlyforinternalcirculationonly
SPOTLIGHT 02
Roundinguptheyearwithablast,weaddedtwomorebranches,launchedtheworld’sfirstinstantcardissuanceprocessandSingapore’sfirstplatinumshoppingmallco-brandcard–allinaspanoftwoshortmonths!
28October2005sawtheofficialopeningofthenewCitibankParkwayParadeBranch,markingourfirstforayintoaresidentialdistrictinmorethan20yearsandalsoourfirstbranchineasternSingapore.CustomerrelationshipofficerChristineChanrevealed,“Someofourlong-timecustomerslivingintheEasttoldusthattheyhavebeenwaitingforabranchhereforalifetime!”
Lessthanamonthlater,wecelebratedtheopeningofthenewCitibankParagonBranchandthelaunchofthetwo“firsts”on24November2005withaneveningofglamour.Staffshowedasidetothemselvesthatwehadneverseenbefore,withglamouroushairdosandbeautifulcocktaildressesgalore!
Atthesametime,welaunchedthenewCitibankParagonPlatinumco-brandcard,whichoffers10%rebateacrossavarietyofboutiques,restaurantsandwellnessoutlets,invitationstoclosed-doorsales,conciergeservicesandvaletparkingorfreefirst-hourparkingatParagon.AnandCavale,BusinessDirectorforCreditPaymentProducts,said,“Weareconfidentthatthiscardwilldeliverterrificvaluetomeetthelifestyleneedsofconsumers,particularlythosewhoenjoyshoppingatexclusiveoutlets”.
ButthemostuniqueattributeoftheCitibankParagonPlatinumcardwasitsinstantissuancefeature.AsthefirstbankinAsia,andpossiblytheworld,toissueacreditcardonthespot,ourcustomerserviceofficershadtheirhandsfull.KudostoCreditCardsMarketing,ApplicationsManagementUnitandOperations&Technologyforrollingoutthisunprecedentedservice!Withinanhourofapplication,customerscanreceivetheirnewembossedcardandenjoytheirprivilegesstraightaway.
What a brilliant endingto 2005! By Melissa Ong and Madhav Mathur
“I’maninstantCitibankParagonPlatinumCardmember!”HanHeeJanshowsoffhisnewcardtoAnandCavale,NelsonThackeryandLowMeiLing
RahulGupta,COO&CFO,CitigroupAsia-Pacific,GlobalConsumerGroup,officiatestheopeningofCitibankParkwayParadeBranchwithJonathanLarsen
WearesureasaCitibankeryouwouldlovetoexperienceityourself–sogopopbyourgreetercounteratParagonandsignupforonenow!
JoelKornreichstrikesaposewiththemodelson-stage
CreditCardsandO&TteamstoastwithseniormanagementtoabrightandpromisingpartnershipwithParagon
(L-R)AnandCavale,MaySng,DirectorofOrchard290,CatherineWeirandJonathanLarsen
OurbellesfromCreditCards:(L-R)EvelynOng,HerAiweeandOoiHueyTyng
...andJacquelineMcCaffreysashayingdownthecatwalk
CitibankingconvenienceforshoppersatParkwayParade!
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Chuck Prince in SingaporeBy Tam Ee Cheah
SPOTLIGHT 03
Distributionexpansion.Transferofknowledgeandproduct
expertise.Investinginpeopleandtechnology.Allocating
capitaltohighestgrowthopportunities.Embracingour
SharedResponsibilitiestoservecustomersbetter.These
arethefivekeyinitiativesforCitigroupin2006,saidChuck
Prince,CEOofCitigroupInc,whowasintownon5December
2005speciallytohavea“continuingconversation”with
SingaporecolleaguesonourSharedResponsibilitiesand
Five-PointPlan.
ItwasaverypackedscheduleinSingaporeindeedforChuck,
whoalsodidabusinessreviewwithourASEANseniors,met
withMrLeeHsienLoong,PrimeMinisterofSingapore,and
MrTharmanShanmugaratnam,DeputyChairmanofthe
MonetaryAuthorityofSingapore,allwithinhalfaday.
ThehighlightofhistripwastheTownHallmeetingatRitz
Carlton.ReviewingCitigroup’smanyachievementsin2005,
Chuckhighlightedthat“theFivePointPlanisreallyworking
andisatremendoussuccessintermsoflayingastrong
foundationforgrowth.”Hedeclared2006tobeayearof
“Franchise-Enhancinggrowth”,andthatthisgrowthwould
largelybeinAsia.Visiblyexcited,heurgedallofus,“Let’s
go!Thiscouldbethestartofthenextgreatera!”
ChuckwasverypassionateaboutexpandingCitigroup’s
distributionandreach,as“nootherbankshavewhatwe
have,andweneedtotakeadvantageandraceahead”.
Healsoadvocatedthecallforgreaterconnectivityacross
theCitigroupfamily,citingtheexampleofhowcolleagues
leveragedonourfranchisestrengthstosuccessfullylaunch
thefirstdual-currencycreditcardinChina.“Weneedto
breakthesilowallsbetweenthevariousbusinessesto
facilitatethetransferofknowledgeandproductexpertise.”
Chuckalsotalkedabouthisdedicationtoinvestinginpeople
andtechnology.Inparticular,hewantedallofustothink
abouthowwecanharnessthepoweroftechnologymore
effectively.“Iwantchangenowintechnology!”
Whenaskedabouthisimmediategoals,Chucksaidthatsaid
Citigroup’sstockpricehasdonebetterrecently.Thekeyto
improvingourstockpricefurtheristoshowsolidorganic
growthinthenext5to6quarters,whichwillhelpputa
premiumtoCitigroup’sprice-to-earningsratio.
Chuckalsowantedto“changethemindsetofthe
organisationinwayswehaveneverdonebefore.Clients
wanttobetreatedwithrespectanddecency.Ithinkit’s
exciting,hasalotofupsideandit’sagoodthing.”
Withthesepartingthoughts,ChuckPrinceleftforHong
Kong,withthepromiseofanotherstimulatingdialoguewhen
hereturnstoSingaporeinSeptember2006.
CommentedLindaLimfromGCBComplianceandControl,“It
wastrulyaninspiringspeechbyChuckPrince.Actuallyseeing
andhearinghiminpersonisanexperienceinitself.Whathe
saidtodayhasgivenmemuchoptimismaboutthecompany’s
directionandprideasanemployeeofCitigroup.”
ThankingChuckPrinceforaninspiringandinsightfulTownHall
Nearly1000CitigroupstafffromacrossSingaporefranchiseturnedupinfullforcefortheTownHall
StaffthoroughlyenjoyingChuckPrince’ssenseofhumour
ChuckPrinceindialoguewithCitigroupSingaporestaff
JennyLoongstartstheballrollingattheQ&Asession
WHAT’SUP 04
Sports and the CitiBy Rahul Nath
The recently concluded GCB Sports Fiesta 2005 was
an outstanding exhibition of zeal, perseverance, passion
and the never-say-die attitude that has always been
the hallmark of Citibankers. Spread over two weeks in
November 2005, with close to 350 Citibankers sweating
it out for sporting supremacy, the GCB Sports Fiesta
ended in a nail-biting finish with the GCB Hybrid team
taking home the Championship shield.
AmongtheFiestahighlightswastheextremelypopular
VerticalMarathon.Araceupthe42floorsofMilleniaTower
wasatestofstrength–bothphysicalandmental.Khor
TianMingfromCreditOperationsfinishedfirstinthemale
category,achievingthefeatinunder7minutes.Dominating
thefemalecategorywasOperation&Technology(O&T),
ledbyJacquelineTeofromCitiPhone,whotooklessthan
9minutestoreachthefinishline.Inall,atotalof44
enthusiasticparticipantssuccessfullycompletedtherace,
provingthatnochallengeistoobigforCitibankers.
But,SportsFiestaisnotallaboutcompetition.Whiletherace
totherooftopwason,anothergroupofparticipantswereat
theHathaYogaworkshop,tolearnmoreabouttheproper
techniquesofbreathing,relaxationandexercise–critical
skillsforabusyworklife!
Thegrandfinalewhichtookplaceon13November2005
atAnglo-ChineseJuniorCollege,beganwiththesoccer
semi-finalbetweenSales&Distribution(S&D)andCredit
Operations.Thegamewentintopenaltyshoot-outswhere
theteamfromCreditOperationsfinallytriumphedby
scoringthedecisivegoal.
Inthesecondsemi-final,GCBHybridtookonaspirited
O&Tcoalition,whichsawGCBHybridemergewinnersafter
DennisFooscoredtheonlygoalofthematchwithapenalty.
Nextwasthe4X100mrelaywhereseventeams,including
theSMGteam,contestedforthetopspot.Inanarrowfinish,
withonlyasecond’sgapbetweeneachofthetopthreeteams,
CreditOperationscameinfirst,followedcloselybyGCBHybrid.
ThelimelightwasalsofocusedonthefinalsofCaptain’s
Ball,whereO&TandtwoteamsfromGCBHybrid,sweated
itoutforthefirstplace.Attheadjoiningcourt,S&D,O&T
andGCBHybridbattledoutforthetopspotinbasketball.
Onthetennisfront,itwasanallGCBHybridfinalasJulito
MacapagalfromDecisionManagementtookonPermadi
SuryafromCreditPaymentProducts.Julitowon3gamesto
niltobecomethetennischampion.
LadyluckfinallysmiledonGCBHybridatthesoccerfinalas
agoalfromChristopherChongsealedthegameandSports
FiestaChampionshipforGCBHybrid,amere65points
aheadofO&T!
SumsupKevinPhuafromO&T,whocollectedthreemedals
duringtheSportsFiesta,“It was a great event and was veryItwasagreateventandwasvery
wellorganised.Weshouldhavemoreofsuchactivitiesfor
Citibankerstointeractandatthesametime,keepfit!”
Oursportingstarsofthedayshowofftheirmedals
Puff!Puff!I’malmostatthepeak...justonemorefloortogo!
Yikes!WatchthattacklefromNigelSiah!
AMichaelJordanleapnailsthegoal!
NelsonThackerygivinghisyoungercounterpartsarunfortheirmoney
OurresidentfootballerscanreallybenditlikeBeckham!
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FINANCIALEDUCATION 05
Learning how to manage your assetsBy Michelle Gilmour
Many Asian investors today are not meeting their
financial goals. Here are some excerpts from an
interview with Lim Ai Meun, Vice President and Head
of Research Communications for Citibank Asia Pacific
by International Herald Tribune on 10 November 2005,
where she gave some useful tips on how you can increase
and preserve your assets to meet your financial goals.
How much cash reserves should I keep?
Mostpeopleareconcernedabouttheirchildren’seducation,
butareoftenill-preparedtopayforit.Manyhavesetaside
somemoney,fewaresureifitwillbeenough.Thismoney
couldbesittinginadepositaccount,whererisinginflation
willcauseittoerodeinvalueovertime.
Citibankadvisesclientstokeepcashreservesofsixmonths
toayear’ssalaryina‘‘liquidtool,’’likeadepositaccount,
whereitisreadilyavailableintheeventofemergencies.
How much should I put aside to invest?
Ofcourse,forthosewholiketheadrenalinerushofhighly
speculativeinvesting,there’salwaysroomtoputaside10to
15percentoftheirfundsforthispurpose.Investors,however,
shouldbepreparedtotakecalculatedrisksshouldthe
marketturnagainsthim,notesAiMeun.
‘‘Butfortherestofaninvestor’scapital,’’saysAiMeun,
‘‘considerthissumintwobaskets:wealthpreservationand
wealthgrowth.’’Thatis,preserveacertainamountofmoney
togrowinlinewithinflationandgrowtherestinlinewith
plansandambitions.Onceaninvestorhasaconcretegoal
inmind,it’seasytoputadollarvalueonitandfigurehow
muchtimeisrequiredtoreachthatgoal.Andfromthere,
simplycalculatethegrowthraterequired.‘‘Arealisticplanis
toexpect3percentto10percentgrowth,’’shesays.‘‘Thisis
whatwe’reseeingnow,andwedon’texpectthistochangein
thenextfiveyears.’’
Review your progress regularly, but keep your emotions
in check
Oncetheplanisinmotion,itisimportanttogobackand
reviewtheprogress.AiMeunwarnsofsomecostlytraps.
‘‘Sometimesclientsbecomevictimsoftheirownsuccess,’’
shesays.‘‘Iftheirreturnsaregreaterthanexpected,we’ve
seenclientsgetcoldfeetandselluptopocketthegains.
Butsellingupcomesatacost.Firstly,theseinvestorslose
thepowerofcompounding,orwhatwecall‘thetimevalue
ofmoney.’Iftheyweretocontinuetoreinvestprofits,then
thoseprofitswouldearnevengreaterprofitsinasnowballeffect.
Secondly,everytimetheybuyamutualfund,theypaya
fee,typically2percent,sothateachtimetheysellupand
reenterthemarket,they’repayingthisfeeoverandover
again.Finally,there’sthecostoftiming.It’simpossibleto
predictmarketpeaksandtroughs,sothey’retakingabig
riskmovingmoneyinandoutofmarketsonwhim.’’
Keentotakethatfirststeptowardsrealisingyourfinancial
dreams?Weareoffering0%saleschargeforstaff
purchaseofunittrustsonline!Logontowww.citibank.com.sg
tofindoutmore.
*onlineofferexcludesthefollowing:foreigncurrence,CPF/SRSandclose-endfunds,UOBAMandLeggMasonfunds.
TEASER
TestyourknowledgeofCitibank’slatestnewsand
happenings,andwinforyourselfaS$50Tangsvoucherfor
theNewYear!Thefirsttwocompletedandcorrectentries
willenjoyextrashoppingmoneyatTangs.Hurry!
Name:
Department:
Contact number:
1. WhatarethefivestrategicdirectionsforCitigroup
accordingtoChuckPrincein2006?
2.WhichshoppingmallintheEasthasanew
Citibankbranch?
3.HowmuchdidGCBstaffatMilleniaTowercontributeto
theSTSchoolPocketMoneyFund?
AllentriestobesenttoMagdaleneTan,CorporateAffairs,12thFloor,CentennialTower.Closingdate:13January2006
Planaheadtosecureyourchildren’sfutureeducationalaspirations
What it takes to be a “customer” personBy Jene Lim
SERVICEWITHASMILE 06
SpendonyourCitibankCreditCardthisChristmas,but
remembertopayyourbillsotherwiseaCreditControlofficer
maybecallingyou!EachCreditControlOfficercallsabout
7900customersamonth!WespoketoSimKwangYong,a
dedicatedofficerinCreditControlManagementUnit.
YK: What is a typical day for you in the office?
KY:Themorningbeginswithanalysingproductivityand
cyclefigurestodecideontheactionrequiredfortheday.
Typically,Ifollowupwithaccountscancelledduetoinability
topayoradversecreditinformationbeforelogginginto
theauto-dialer.
Afterlunch,Iwillstarttoclearthecallableaccountqueue
formyBankcardCycle.Inthelateafternoon,mytimeisset
asidetofollowupwithcustomerswhohaveacceptedour
reliefplanstoaidtheirrepayment.Beforethedayends,I
willcompletesomeadministrativework,suchaslatecharge,
waiversandaccountpaymenttransferforcustomers.
YK: Having to remind customers to make repayments
A day in the life of a Credit Control OfficerBy Tan Yew Kiat
surely will be met with some resentment; can you recall
any incidents dealing with difficult customers?
KY:Aparticularcaserecentlyresultedinacustomer’sfamily
lodgingapolicereportaccusingusofharassmentwhenwe
didnotcancelhiscreditcardatthedemandofhisparents.
Thefactwaswecouldnotcancelthecardwithoutthe
customer’sauthorisationandattemptstocontacthim
werefutile.
Ultimately,wehaveto
maintainourcomposure
anddealwithcustomersin
anappropriatemanner.
Oureffortsalwayspay
offeventually.
YK: What makes you feel
good at the end of the day?
KY:IfeelgoodwheneverIsucceedinhelpingacustomer
managehis/herfinances.Ofcourse,customers’appreciation
eitherverballyorinwritingmakesmyday.Butitisbeing
abletomeetorexceedindividualandteamtargetsthatfeels
thebest.
YK: Thank you Kwang Yong for your time and contributions,
we wish you the best for your career in the bank!
PEOPLE
Whenquizzedaboutwhatconstitutesgoodcustomer
service,theseweresomeanswersfromourcolleaguesin
HomeFinancialServicesCustomerCareandRetention
teams,whohaveearnedatleastonecustomercompliment
letterinthepastfewmonths.
OnecustomerwrotethisofLilyAprida:
“ I wrote this e-mail at midnight. I don’t mind spending
time writing to praise Lily as she has made our day.
It is our way of saying thank you for her sincere and
splendid effort. Who dare say now that Singaporeans
do not have a service-orientated culture?”
ToLily,goodserviceisaboutmeetingthatdelicatebalance
betweenthecustomer’sandthebank’sexpectations.A
typicaldayinherjobwillinvolvelookingatcustomercases
referredtoherbyCitiPhoneortheCustomerCareTeam.She
willthencallthecustomertodiscussrepricingissues,and
negotiateapackagethatcanmeetthecustomer’sneeds.
ThebestpartofworkingincustomerserviceforLilyis
thatdifferentcustomershavetheirownlifestoriestoshare.
Itgiveshergreatsatisfactiontohelpacustomerthrough
hisfinancessuccessfully.Sowhatdoesittaketobea
good“customer”person?Lilysuggeststhatonehasto
listenandempathise.Sincerityandconfidencearealso
importantattributes.
MerryRamliefromCustomerCareTeamaddspoliteness,
responsiveness,timelinessandinitiativetothelist.She
sharesthattakingtheinitiativetofindoutinformationfrom
otherdepartmentsonbehalfofthecustomer,asopposedto
redirectinghim,goesalongwayinmakinganycustomerhappy.
WelldoneLilyandRamlie!Wecanalllearnfromyou!
KudostoourHomeFinancialServicesCustomerCareandRetentionteams!
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CitibankZhongXin
customersrecently
savouredthatfeelingof
homeawayfromhome.
On1October2005,our
ZhongXinteamorganised
acelebrationofChina’s
NationalDayonFort
CanningHill,RafflesHouse,
fortheirvaluedcustomers.
ZhongXinisCitibank’s
dedicatedservicefor
Chinesenationalsworking
andlivinginSingapore.
Morethan200customers
withtheirfriends,families
andpartnersattendedthe
event.Besidesenjoying
thedeliciousSichuan-
stylebuffet,guestswere
buildlong-termrelationshipswiththisgroupofcustomers.
Inthismarket,‘wordofmouth’isakeyfactortosuccessand
customerserviceisakey
differentiation.Byorganising
suchevents,wewillbe
abletobuildourreputation
amongthissegment
ofcustomers.”
Indeed,impressedcustomers
haverecommendedmore
than20referralsafter
ZhongXin’sChinaNational
Dayevent!
Home away from homeBy Zheng Yu Dong
alsoentertainedbyatea
appreciationsessionby
TeaChapterandauthentic
Chinese-stylemusic
performedbyNanyang
TechnologicalUniversity
ChineseOrchestra.Afun-
filledBingogameandlucky
drawsessionwrappedup
thememorablenight.
Complimentsandbouquets
floodedinfromthe
appreciativecustomers.
Onecustomercommented,
“Thiswasmyhappiest
NationalDaysinceIcame
toSingapore!”Andmany
expressedsurprisethata
commercialorganisation
likeCitibankwaswillingto
gothatextramiletomake
theircustomersfeelvalued.
PetrinaTan,headofZhong
Xin,said“Itisstrategicto
AdayoffamilybondingandNationalprideforourZhongXincustomers
WHAT’SUP
Developing all-roundersBy Madhav Mathur
TheCitibankJobTransferprogramme–youmayhaveheard
ofit,butwhatisitaboutreally?Itoffersemployeesthe
opportunitytoworkindifferentdepartmentsandrolesinthe
bank,andisseenasatooltoenhancetheskillsofourstaff
aswellastoofferthemmorecareerflexibility.
MoiSokKuan,SuzenneHoandSisleyKoharecurrentlyon
theJobtransferprogrammeandaredefinitelyhavinga
blast.Allthreehavebeenwiththebankforovertwoyears
andwereworkingattheCreditControlManagementUnit
(CCMU).TodaytheyaretrainingtobeServiceBankersatour
branchesaroundthecity.
SokKuanbelievesthatthisisausefulsystemwhichenables
employeestogetafeelofthediversefunctionswithin
Citibank.“I’mdevelopinganentirelynewsetofskills.Instead
ofhandlingcustomersoverthetelephonelikewhatIusedto
dobefore,I’mnowindirectface-to-facecustomercontact.
It’satotallydifferentworkingenvironmentaltogether.”
Allthreebelievethattherigorousproducttrainingtheyare
undergoing,pairedwiththeirexistingworkingknowledge
ofthebank’scustomerrelationshipmanagementsystems,
providesthemwithanedge.
Suzenneelaborates,”Mybackgroundasan‘over-limit
specialist’atCCMUisusefulinsolvingcustomerenquiries
fast,becauseIknowthebank’soperationalprocesseswell.”
SisleytooispleasedwithherprogressasaServiceBanker.
“Theprogrammehasindeedgivenmeanopportunity
forexposuretotheserviceline,buildingupmycareer
experiencewithinadifferentjobroleandallowingmeto
learntobemoreindependentandtaketheinitiativeto
helpcustomers.”
YOU CAN DO IT TOO!
Ifyou’vebeenwiththebankformorethantwoyears,you
areeligiblefortheJobTransferProgramme.Lookout
formoreinformationonJoblineorapproachtheHuman
Resourcedepartmentforenquiries.
07
PetrinaTan,HeadofZhongXin(right),presentstheday’sluckydrawprizetohersmilingcustomer
Jobtransfersuccessstories:(L-R)SokKuan,SisleyandSuzenne
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EnthusedIreneXufromGCBDecisionManagement,“This
experiencehasreallyopenedmyeyestowhatCitigroupis
doingforthecommunity.I’vealwaysthoughtthatfinancial
educationisboringandmundanetostudents,buttheStock
Challengeaddsthatfun,interactivedimensiontoitwhich
enhancesthelearningexperience,notjustforthestudents
butforusasvolunteersaswell.”
“WallStreetcomestoschool!”–thisisataglinethatthe
SingaporeStockChallengeisnowfamouslyassociatedwith.
Afunandinteractivetwo-dayeventthatintroducesstudents
tothebasicsofinvestingandstocktrading,theSingapore
StockChallengeisoneofthepillarfinancialeducation
programmessponsoredbytheCitigroupFoundation.
TheStockChallengemadeitsdebutinMay2002and
becameaninstanthitamongSingaporeteachersand
students.To-date,morethan1800studentsfromover
70schoolshavetakenpartintheprogramme.
Thisyear,theStockChallengeranfoursessionsinJuneand
October2005,whichsawagatheringof660studentsfrom
120secondaryschools,and40CitigroupVolunteers.
Onthefirstday,studentsaretaughtthefundamentalsof
stocktrading:Whatareequities?What’sastockmarket?
Whatmovestheprices?Thefollowingday,studentteams
formedtheirown“brokeragehouses”,andengagedin
eightroundsofactivetradingonasimulatedtradingfloor.
Duringthetradingsimulations,thestudentsareexposedto
arangeoflearningprocessesincludinganalysis,budgeting,
creativity,enterpriseandteamwork.
Citigroupvolunteersareinstrumentaltothesuccessofthis
uniquesimulatedtradingfloor.Theyactasthestudents’
brokers,handingoutcompanydescriptionsandexecuting
thestudents’deals.Atthecompletionofeighttrading
rounds,thevolunteersconductedanaudit,uponwhich
thetrainerswillannouncetheday’stopfiveperforming
brokeragehouses.Thebestperformingteamsarethosewith
thelargestcashandportfoliovaluesatthecloseoftrading.
INTHECOMMUNITY 08
Interestedinvolunteeringtobeabrokerforthenext
SingaporeStockChallengeinMarch2006?Pleasesend
yourfullname,departmentnameandcontactdetailsto
Wall Street comes to school!By Magdalene Tan
10 centscoffee goesa long wayBy Magdalene Tan
JonathanLarsenpresentingthechequeofS$110,458.20fortheSTSchoolPocketMoneyFundtoHanFookKwang,EditorofTheStraitsTimes
CongratulationstoallGCB
staffinMilleniaTower!You
drankenoughtea,coffee
andsoftdrinksoverthe
last20monthstoraisea
whoppingS$160,000for
charity!EvenTheStraits
Timeswroteaboutit!
Our21drinkdispensersat
helpingachildgetabetter
headstartinlife.”
OftheS$160,000collected,
S$110,000willgotoThe
StraitsTimesSchoolPocket
MoneyFundandS$50,000
toChildAid,anation-wide
charityconcertorganised
MilleniaTowercollectedan
averageofS$8,000every
monthduringthedrink-and-
donatedrive–whichmeans
thatGCBstaffdowned
about80,000cupsof
coffee,teaandsoftdrinks
amonth!
MelissaSandhufromCredit
ControlManagementUnit
marvelled,“It’samazingto
seehowfarthat10cents
cuppacoffeecango.Every
day,itmakesmefeelgood
toenjoyashortcoffee
breakknowingthatI’malso
Thesestudentsareseriousaboutmaking“funnymoney”
Oilsheikshopingtostrikegoldonthetradingfloor
Anumbrellahattostimulatethegreymatter?Noharmtrying...
byTheStraitsTimesand
TheBusinessTimesto
showcaseSingapore’sbest
dancing,actingandsinging
childtalents.
Citigroupvolunteersexecutingthestudents’trades