INSPIRING INTELLIGENT CHANGE

ABOUT CISILION Established in 2000 Global Systems Integrator London, New York & Hong Kong Business Led Not Technology Led Award Winning Customer Service Working with Clients in 56 Countries across

5 Continents Productivity focused Innovation Centre

EMEA Partner of the Year - Riverbed Partner Summit 2015

Enterprise Solution of the Year - IT Europa IT Excellence Awards

Architectural Excellence Borderless Networks Partner of the Year - Cisco Global Partner Summit

Capital Partner of the Year - Cisco Global Partner Summit

Mobility Solution of the Year - IT Europa European IT Excellence Awards

Enterprise Convergence Solution of the Year - Comms Business Awards

Most Innovative Business Impacting Network of the Year op- - Cisco Global Innovation Awards

CISILION COMPANY OVERVIEW

15 INDUSTRY AWARDS

INSPIRING INTELLIGENT CHANGE

OUR STORY IN NUMBERS

Three office hub locations

New YorkLondon

Hong Kong

35+

PARTNER ACCREDITATIONS

500+

UNIQUE CERTIFICATIONS

$650m

CUSTOMER SUPPORTED ASSETS

WORKING WITH CLIENTS IN… 56COUNTRIES 5 CONTINENTS

THE OFFICE HUB LOCATIONS

NEW YORK LONDON HONG KONG

23% AVERAGE REVENUE GROWTH PER ANNUM SINCE 2010

15 INDUSTRY AWARDS RECOGNISING CHANNEL EXCELLENCE

98% CLIENT RENEWAL RATE

INSPIRING INTELLIGENT CHANGE

CLS – CASE STUDY EXAMPLE Their Business• CLS are the largest foreign exchange clearing house in the world, clearing on average $9 Trillion a day through their settlement platform. • CLS want to offer real business benefit to their customers and internal team by utilising collaboration to make them more efficient and to offer a better

service to their clients

Their Challenge• Running a solution that was at the end of its support cycle• Need to upgrade to a solution that was not only resilient but could offer business and efficiency benefits to its staff and clients • IT had a reputation for blocking innovation

The Solution• Cisilion designed, installed, deployed and now manage a rock solid Voice and Collaboration platform giving them the ability to utilise Voice, Video, IM &

Presence to bring their workforce together, provide seamless communications and enable them to build better services for their clients

197%

projected % increase of mobile banking users from 2011-2016

16%

% increase in perception improvement among customers when video services are used by financial institutions

63%

% of wealthy individuals under 50 who would consider moving assets because of better access to multiple financial experts through high-definition video

60% % of global customers who would open accounts with virtual banks

80% % of workers spending a portion of their time working outside of the office

Your Challenges?

• ….lack a way to connect with high-value customers for relationship selling?

• Your customers have poor access to the right financial expert when needed?

• Suffer from siloed and dis-jointed UC tools?• Not sure how to remain compliant with the increased use

of social, video and “chat” based collaboration.• Need to improve customer loyalty and brand

differentiation• Need to understand how to define your UC roadmap• Counteract the impact of social lending (e.g Zopa) have

on traditional banks – Remain relevant/competitive- Continue to add value to customers/clients?

Financial institutions, banks and capital market firms want seamless communications amongst their customers and colleagues to create high-value connections, transform interactions, reinforce their brand, and promote loyalty.

INSPIRING INTELLIGENT CHANGE

UC can deliver a first class Customer/Client Experience

Improved internal communication Break down Silos Customer Online/Web Chat Dedicated/Remote Advisors Work From Anywhere Voice Translation Services Agentless customer experience