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An 8-minute presentation on a new way of

looking at conflict in work settings.

Welcome

Conflict

Intelligence

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ICCCR

International Center

for Cooperation and Conflict Resolution

Teachers College, Columbia University

An internationally renowned

center for research, training,

and teaching about conflict

resolution.

Founded in 1986 by Morton

Deutsch, widely regarded as

a pioneering leader of conflict

resolution theory.

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Has worked with organizations such as:

• The United Nations

• U.S. Military Academy at West Point

• NYC Dept. of Education

• The U.S. State Department

• League of American Orchestras

• Fortune Society of NY

• Citibank

• IBM

ICCCR

• Affiliates in Poland, Basque, Germany, Hong Kong & Japan

International Center for

Cooperation & Conflict Resolution

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Robert FergusonInstructor, International

Center for Cooperation and

Conflict Resolution

Peter ColemanDirector, International

Center for Cooperation and

Conflict Resolution

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The Problem

• Conflicts at work are challenging

enough between peers.

• But when power is unequal, such as

between a boss and subordinate,

traditional conflict resolution methods

often fail.

• Managers spend 30-40% of their time dealing with

conflict−−but get stuck using the same conflict

resolution tactics again and again−−without success.

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• Often, those in high-power lose. That’s right. They

lose. They don’t achieve their goals or create value.

• Conflicts can choke an organization. The powerful get

frustrated or dictatorial. The powerless lose their

motivation and respect for leadership.

The Cost

• Leadership failures. Organizational failures.

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• Erosion of teamwork.

• Increased stress-related illness and sabotage.

• Less honesty, less innovation.

• Power differences are seldom addressed in conflict

resolution training. (It’s a dirty little secret. )

The Cost

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In short . . .

The Solution

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IQCIQ

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CIQ Skills

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You can get people who report to

you . . .

• To disagree with you

• To ask tough questions

• To think for themselves

• To offer innovative ideas

CIQ Skills

• To take appropriate risks

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CIQ Skills

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CIQ Skills

What is CIQ Training?

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We have designed a comprehensive, well-

organized approach:

3. Techniques for implementing strategies

1. A system for analyzing conflicts and

power dynamics

2. Methods for choosing the right strategy

(or combination) for any given conflict

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CIQ Training Event

Conflict Intelligence:

Harnessing the Power of Conflict and

Influence at Work

May 23rd & 24th

2013

New York City

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Your Will Learn

The Top Ten Conflict-Power Traps in Organizations: Why

managers get stuck using the same conflict tactics repeatedly,

even when they often fail.

The Mathematics of Emotions and Conflict: How emotions

“pool” in work relationships and set the stage for either useful or

disastrous conflicts.

Your Personal CIQ Profile: An individualized report detailing your

tendencies, strengths and challenges for navigating power and

conflict at work.

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But wait!

There’s more!

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Your Will Also Learn

The Seven Strategies of Conflict Intelligence: How to increase

your repertoire of artful strategies and tactics for conflict

management up, down and across the hierarchies of power at

work.

How to Increase Your Adaptivity: How to get unstuck from

habits of mind and action and learn to become more agile and

adaptive in addressing the many different kinds of conflict we face

daily at work.

The CIQ Planning Framework: For preparing adaptively for

important negotiations and conflict management processes

The When-All-Else-Fails Strategy: What to do when even being

adaptive doesn’t work.

Methods of Instruction

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• The Online CIQ Assessment Tool

• Additional questionnaires for self-assessment

• Creative interactive exercises

• Self-assessment

• Skills practice

• Role-playing for further skill development

• Group discussions

• Extensive handouts for future reference and

continued learning

• Film clips to illustrate ideas

2-Day Experiential Workshop

Conflict Intelligence (CIQ):Harnessing the Power of Conflict and Influence at Work

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Workshop Dates

May 23-24, 2013

Location

Teachers College, Columbia University

New York, NY

Your investment:

$2,900 per participant

For more information or to register:

Call: 212-678-8311 Email: ContinuingEducation@tc.edu

Fax: 212-678-3749 Visit: www.ConflictIntelligence.org

Ask about the TC Discount