1. Tell me something about yourself.2. What is your idea of a call center?3. Why do you want to work in a call center?4. What are your strengths and weaknesses?5. : What makes you qualified to work in a call center?6. Why do you want to work for our company?7. Why do you want to work for our company?8. Give me one quality that you have which will not make me not hire you?9. Give me one quality that you have which will not make me not hire you?10. What is your idea of quality customer service?11. What is your expected salary?

1. SalaryCall Center agent 15k-25 80-90/hourService Crew 7k-8kSales Clerk (SM Malls) 8K Office Clerk 8-9k 2. Benefits Call Center agent Sick Leave, Vacation, Paternity/Maternity. 2 days off HMO Performance Incentives(Transpo, Meal, Attendance) Life Insurance Team Buildings (Monthly) Company Building Holiday Specials Regularization after 6 months Retirement Pay Service Crew No work no pay (SL), contractual, No VLs, 2 days Split off except Sat-SunSales Clerk (SM Malls) 8 hours standing job Office Clerk Deadlines, Job Overload, Multi tasking jobs3. Scope of workCall Center agent phone calls Inbound/Outbound, seated, breaks 2 (15 mins) paid breaksService Crew take orders, bus tables, attending customers need,Janitorial workSales Clerk (SM Malls) 8 hours standing Job with quota, Office Clerk reports, assistance, phone calls, deadlines, quotas,

4. LifestylesCall Center agent OFF work ( Vacation, Gatherings, Shopping), Service Crew Sales Clerk (SM Malls) Office Clerk

Training Curriculum

Training will last for 3 weeksEnglish Training Enunciations, Grammar,Sentence construction Call Center Training The Basics Mock Calls Listening Skills