chartered institute of housing annual report and accounts 2007

www.cih.orgOpen to all, closed to prejudice

Chartered Institute of Housing

Annual Report and Accounts 2007

Chartered Institute of HousingOctavia House

Westwood Way

Coventry CV4 8JP

Telephone: 024 7685 1700

Facsimile: 024 7669 5110

Email: [email protected]

London Office9 White Lion Street

London N1 9XJ

Telephone: 020 7837 4280

Facsimile: 020 7278 2705


Chartered Institute of Housing Scotland6 Palmerston Place

Edinburgh EH12 5AA

Telephone: 0131 225 4544

Facsimile: 0131 225 4566


Chartered Institute of Housing Cymru4 Purbeck House

Lambourne Crescent

Cardiff Business Park

Llanishen

Cardiff CF14 5GJ

Telephone: 029 2076 5760

Facsimile: 029 2076 5761

Email: [email protected] or [email protected]

Chartered Institute of Housing Northern IrelandCarnmoney House

Edgewater Office Park

Dargan Road

Belfast BT3 9JQ

Telephone: 028 9077 8222

Facsimile: 028 9077 8333


Chartered Institute of Housing Asian PacificRoom 2709-11

Shui On Centre

Nos 6-8 Harbour Road

Wanchai

Hong Kong

Tel: (852) 2356 8680

Fax: (852) 2356 7332


The Chartered Institute of Housing Annual Report & Accounts 2007

How to Contact Us

Incorporated by Royal Charter. Registered Charity no. 244067/R

0 1

Council Members 2006/07 02

Foreword 03

Annual Report 04

Membership Facts 17

Trustees’ Financial Report 19

Growing Abroad to Further Our Profession 23

The History of the CIH 27

Contents


NASEER AHMEDBranch Representative (Yorkshire and Humberside)

JOYCE BATTENNational Representative

KELLIE BEIRNEWales Board Representative

STEVE BENSONTreasurer

BARRINGTON BILLINGS Immediate Past President

ALISON BREESEBranch Representative (South East)

KEN BRUNOBranch Representative (East Midlands)

HELEN COLLINSNational Representative

STEPHEN COOKBranch Representative (South West)

PAUL DIGGORYVice President

HOWARD FARRANDNational Representative

The Council members act as the CIH’s Trustees. In addition, Ian Richardson (Past President), Geraldine Howley (nationally elected representative) and Elrick Walkes-Hilliman(branch elected representative - London) served as trustees until their term of office expired in June 2006. Janet Hale served as a trustee until 7 December 2006.

CIH Council 06/07

CAROLINE GITSHAMBranch Representative (North East)

SHELAGH GRANTNational Representative

CHARLOTTE GRAVESBranch Representative (London)

PADDY GRAYNational Representative

JANET HALEPresident (part year)

LOUISE HARRISBranch Representative (North West)

ROBERT JOHNSONNational Representative

PAUL KINGSTONBranch Representative (Eastern)

ROBIN LAWLERNational Representative

JOSEPH LEEBranch Representative (Asian Pacific)

YVONNE LEISHMANNational Representative

SUE LOCKNational Representative

DARSHAN MATHAROOBranch Representative (West Midlands)

IAN MCLEANBranch Representative (Scotland)

JOHN MILLSScotland Board Representative

MAI MOORENorthern Ireland Board Representative

BILL PAYNENational Representative

PAUL ROBERTSBranch Representative (Wales)

JOANNE RONEYNational Representative

TONY RUDDYBranch Representative (Northern Ireland)

DEBBIE WHEATLEYNational Representative

Council Members 2006-2007

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2006 was the mid year in our current threeyear business plan and as shown in thisAnnual Report we have continued to makegood progress.

We launched Making the Case for Housingto help influence Government in the run up tothe Comprehensive Spending Review.“Making the Case” was about demonstratinghow continued investment in housing canhelp contribute to other Governmentpriorities: by helping support the economy;improving people’s health and contributing toeducational attainment.

As part of our Business Plan we set a targetof 20,000 members by the end of 2007and through the efforts of everyone in the CIH we have met that target 11 monthsahead of schedule.

And we are not only bigger, but morerepresentative: 14% of our members are fromblack or minority ethnic (BME) backgrounds;27% of CIH students are from BME communitiesand 56% of CIH members are women.

As our membership has become more diversethe scope of our work has widened. Our policyprogramme not only reflects the whole sectorbut includes work on community cohesion,neighbourhood management and financialinclusion and throughout this report areexamples of where the CIH is working acrossand beyond the sector, on our own andincreasingly with partner organisations… tomaximise the contribution that housingprofessionals make to the wellbeing ofcommunities. The creation of NationalBusiness Units in Scotland, Wales and NorthernIreland means that we can also respond moreeffectively to devolution.

As an organisation we provide a wider rangeof services than ever before and interest in theCIH is growing.

We now have the highest number of studentsever studying for CIH accredited courses, notjust in the UK but overseas includingAustralasia and China reflecting the growinginternational interest in CIH membership,which is featured elsewhere in this report.

But whatever progress we have made wecannot stand still.

The world in which our members work iscontinuing to change and the Government’sincreasing focus on skills and the drive tocreate a better educated, better skilledworkforce also raises challenges for thehousing sector and CIH.

The CIH Council has begun to assess howthese issues will influence our next BusinessPlan for the three years 2008-10, focusingin particular on:

l what we can do to enhance CIH’sinfluence on Government and on future policy

l what we need to do to equip the housingprofession to meet the challenges weexpect to emerge, and

l how we capture the knowledge andexperience of our members to help shapethis agenda.

With a strong financial base, a growingmembership and committed staff, CIH has a solid platform from which to grow and develop.

Foreword

Paul Diggory CIH Vice President 06/07

Janet Hale CIH President 06/07

David Butler CIH Chief Executive


In 2006 The CharteredInstitute of Housing(CIH) enjoyed anothersuccessful year makingprogress towards ourbusiness plan objectives.It was also a year whenwe began exploitingseveral new businessdevelopmentopportunities tosupport the long-termgrowth andmodernisation of CIH. Key highlights included negotiations resultingin the acquisition of a housing andregeneration consultancy and the creation ofa new wholly-owned subsidiary of CIH –ConsultCIH Limited. We responded to thegrowing interest in the housing professionand CIH internationally with the introductionof a new grade of International Member. Oursuccessful Asian Pacific branch celebrated its40th anniversary and continued to supportCIH’s important and growing relationship withthe People’s Republic of China.

We focused strongly on encouragingGovernment to continue its investment inhousing through their next ComprehensiveSpending Review with our UK policy initiative‘Making the Case for Housing’. And our newNational Business Units, established inNorthern Ireland, Scotland and Wales,continue to support the devolution agendaand improvements to our activities in each ofthese countries.

Overall, our performance in 2006 is reflectedin a continuing operating surplus for the third year running. We remain consistent withour organisational values and aspirations tobe innovative, credible, inclusive, unique,influential, and offer quality in all that we do.This strong foundation is supportingcontinuous improvements to our growingmembership and progress towardsachievement of the five ‘Critical SuccessFactors’ identified in our Business Plan2005-2007:

1. Improving Individual andOrganisational Performance

2. Shaping the Policy Agenda

3. Being an Inclusive Professional Body

4. Becoming the Market Leader in theProducts and Services we Provide

5. Building Our Own Capacity

Annual Report

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What We Do:

CIH Careers

CIH Distance Learning

CIH Education

CIH Events

CIH Membership

CIH Policy

CIH Professional Practice

CIH Publications

CIH Research

CIH Training

“We remain consistent with ourorganisational values and aspirationsto be innovative, credible, inclusive,unique, influential, and offer qualityin all that we do.”

Lord Richard Best speaking at CIH’s Presidential Dinner 07


We believe that the acquisition of knowledgeand skills, and the development of thehousing profession, are fundamental to ourability to help in the creation of successfulcommunities. Our comprehensive range ofeducation and professional practice servicesprovides both individuals and organisationswith the opportunity to fulfil their potentialand continuously improve their performance.

CIH Education continued to set highstandards for those entering and practisingthe housing profession. The CIH achieved theQualifications and Curriculum Authority’sstandards for being an Awarding Body andproviding high quality nationally recognisedqualifications in housing. In 2006 the CIHbegan the process of re-accrediting 25universities and colleges in preparation for the implementation of our revisedprofessional qualification. By the end of 2007all students enrolling on undergraduate orpostgraduate courses at CIH accreditedcentres, or via distance learning, will benefitfrom the CIH’s new specification. The resultwill be a new generation of modern housingprofessionals with new skills and knowledgein key areas, such as leadership andregeneration, which are vital to the creationof successful communities.

In 2006, over 4,100 people studied CIHqualifications – an increase of 8 per cent anda new record for the number of peoplestudying CIH housing qualifications. Thegrowth in specialist vocational educationcourses has continued. The number of peoplestudying certificate courses grew by 17 percent in 2006 and now accounts for 37 percent of all students. The number of studentsenrolled with the CIH’s Distance LearningCentre grew to 966.

We continued to celebrate the achievementsof our students at regional, national and UKlevels including our two students of the year.Kay Graham achieved a first class honoursdegree in Housing at Sheffield HallamUniversity after a 15 year education gap towin the award for the Student DemonstratingOutstanding Achievement. The award forDistance Learning Student of the Year wentto former healthcare professional JulieMcNicholl, now Housing Policy Manager withthe Isle of Man Government.

CIH has strengthened links with key partnersin the sector to enhance the knowledge andskills of housing professionals. New jointqualifications have been developed with theChartered Institute of Building. In partnershipwith the Academy of SustainableCommunities (ASC), CIH has amended itsContinuing Professional Development schemewhich now requires housing professionals toacquire knowledge from inter agency activity.

CRITICAL SUCCESS FACTOR ONE:

Improving Performance

“CIH has strengthened links withkey partners in the sector toenhance the knowledge and skillsof housing professionals.”

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Our CIH Professional Practice workmaintained our aim of converting goodpractice into common practice. Our on-lineservice – the housing manual – is continuingto evolve and has over 300 organisationssubscribing to its comprehensive andexpanding mix of policy updates, goodpractice, advice and case studies on allaspects of housing management. Newchapters on Repairs and Maintenance andResident Involvement were added in 2006.

A key area of CIH Professional Practice workin 2006 focused on the financial inclusionand capability agenda, and making the linksbetween government policy and front-linedelivery. The work culminated in thepublication of a Good Practice Briefing and asuccessful National Conference. The CIH hasalso established a strong working relationshipwith the Financial Services Authorityresponsible for leading the Treasury’s NationalStrategy for Financial Capability.

Our work in 2006 also involved offering newlearning opportunities, especially atcommunity level. Our new Active Learning for Residents project, which is also supportedby ASC, has been designed to provide accessto recognised qualifications for residentsthrough their community work and is beingpiloted with 17 organisations across the UK.Our innovations are continuing with CIHmaking significant progress towards a new14-19 Diploma and a qualification forCommunity Wardens.

Existing CIH learners and members can alsobenefit from a new CIH Mentor careerscheme which matches CIH Fellows andCorporate members eager to share theirknowledge and expertise.

CIH Distance Learning Student of the Year Prize Winner Julie McNichollpictured with CIH Council Member Darshan Singh Matharoo

CIH Student of the Year Prize Winner Kay Graham


The UK Housing Awards celebrated its 10year anniversary in 2006. The Awardsremain a high profile showcase forexcellence in the housing sector. The overallaward for excellence went to LongwoodPark in Slough for their £30 millionregeneration scheme to create a safe andattractive place where people want to live.The judges were particularly impressed bythe scheme which highlighted the benefitsof resident involvement and their role inturning round a troubled estate.

The CIH Professional Practice Team hasworked in partnership with the HousingCorporation to lead on the dissemination ofgood practice as part of their new GoldAwards initiative. The awards recogniseexcellence in housing and CIH has workedclosely with five organisations todisseminate excellence in procurement andtackling homelessness. The year long projecthas resulted in two national conferences,literature and tool kits to supportimprovements in the sector.

DCLG Secretary of State Ruth Kelly and Peter Roberts ASC Chair help launchthe new skills partnership between ASC and CIH at Harrogate

UK Housing Awards Overall Winner – Longwood Park

Build a House in a Day – Part of the Gold Awards

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2006 was an important year for housing andregeneration policy and CIH Policy hasendeavoured to play a leading role during atime of major change.

We launched our UK policy initiative ‘Makingthe Case for Housing’ to encourage UKGovernment to continue investment inhousing in the 2007 ComprehensiveSpending Review. The initiative shows howthe work of the housing sector supports thedelivery of a wider set of national prioritiessuch as improving health, educationalachievement, reducing crime and helpingcommunity cohesion. CIH Cymru produced anew document ‘Action on Health andHousing in Wales’ in partnership with theWelsh Local Government Association andPublic Health Alliance Cymru.

Later in 2006, CIH joined forces with ourpartners Shelter, the Local GovernmentAssociation, the National Housing Federationand the National Federation of ALMOs tomake a joint submission to UK Governmenturging them to make housing a priority intheir future spending plans.

CIH Scotland produced a similar documentwith the Scottish Federation of HousingAssociations (SFHA), Shelter Scotland, theConvention of Scottish Local Authorities andScottish Council for Single Homeless. Thesubmission was supported by fringe events atScottish Party Conferences, and four roadshows across Scotland, in partnership withSFHA, in the run up to the Scottish Parliamentand Local Government elections.

The call for greater investment in housing wasstrengthened at regional level as typified bythe Midlands United campaign co-ordinatedby CIH East and West Midlands Branches.Many CIH Branches in England also workedclosely with the National Housing Federationto produce a “Housing Time-bomb” bookletaddressing issues such as affordability andsupply. CIH South East Branch launched theirHousing Manifesto with a reception at theHouse of Commons.

In 2006, the Government established a newdepartment, called Communities and LocalGovernment (DCLG), to oversee thedevelopment of prosperous and cohesivecommunities. Its first Secretary of State, RuthKelly, made her first major speech on housingat the CIH’s Annual UK Conference in June.In her speech CIH was asked to supportProfessor John Hills’ Assessment of the Futureof Social Housing. CIH organised stakeholderdebates, branch events in London, Yorkshireand Humberside, North West and the SouthWest, and an innovative web-based forum tosupport his assessment. Over 500 people tookpart in our on-line debate which led to theHills report published in February 2007.

This theme was continued by CIH Scotland intheir report ‘The Future for Social Renting inScotland’ which called for the ScottishExecutive and housing organisations to worktogether to address the worrying rapiddecline in rented accommodation.

CRITICAL SUCCESS FACTOR TWO:

Shaping the Policy Agenda

Midlands Utd – an impressive regional campaign topromote investment in housing


Another major change is imminent followingthe announcement of a new Governmentagency in England called CommunitiesEngland. CIH supported the proposal toestablish a new single agency for housing andregeneration in England to support the betteruse of resources and share expertise increating mixed communities.

In Wales, Northern Ireland and Scotland, CIHPolicy has been focused on raising awarenessof housing issues in the run up to eachcountry’s devolved Government elections in2007 and influencing the spending plans aspart of the UK Government’s ComprehensiveSpending Review. CIH Cymru, CIH NorthernIreland and CIH Scotland all developed andlaunched housing manifestos and engagedextensively with partners and politicians.

CIH Cymru has lobbied the Welsh NationalAssembly and held meetings with all majorpolitical parties. A reception was held at theSenydd with other representatives ofHousing Forum Cymru. CIH Cymru producedbriefings to support debate by all

stakeholders on key social issues such asanti-social behaviour and an update on theimpact of the lack of affordable housing onyoung people and the homeless.

CIH has taken forward the debate on thenature of the strategic housing role of localauthorities, building on work begun in 2005.Several regional seminars gave housingprofessionals the chance to influence thelocal Government white paper called ‘Strongand Prosperous Communities' and tocontribute to the Lyons Inquiry. CIH ispleased with the outcome of the inquiry thathousing is seen as a key aspect in localGovernment’s place-shaping role and that itsupported our ‘Visionary Leadership’ workidentifying a new strategic housing role forlocal authorities. Work will continuethroughout 2007 to disseminate knowledgeand ideas around key aspects of this role,starting with how to deliver housing strategythrough Local Area Agreements.

We continued to influence housing andregeneration policy at a high level. CIH Deputy

Sir John Semple completed his major review of affordable housing in Northern Ireland

“We continued to influence housing andregeneration policy at a high level.”

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Chief Executive Sarah Webb supported theGovernment’s Shared Equity Task Force, as anAdvisory Panel Member, to look at ways toincrease the number of households able toaccess home ownership through shared equityproducts, and to examine the case forGovernment intervention in this market.Following the Hills’ Review she was alsoinvited to join a special panel to adviseSecretary of State for Communities and LocalGovernment, Ruth Kelly.

CIH Chief Executive, David Butler, was amember of the Elton Review looking at theregulatory burden on housing associations.CIH was particularly pleased the Reviewendorsed CIH proposals about taking forwardtenant led models of self-assessment. CIHCymru Director, Keith Edwards took up asecondment with the Welsh AssemblyGovernment in June 2006 leading a projectcalled i2i to support tenants, staff andmembers in the five Heads of the Valleysauthorities in achieving the Welsh HousingQuality Standard.

CIH Northern Ireland increased its policy reachwith the appointment of a new Policy Officerand by contributing to Sir John Semple'sReview of Affordable Housing.

CIH Policy also sought to shape the agendain the private sector in 2006. In England, weproduced a new publication on localauthorities’ work with the private rentedsector. It contains research findings andpractice guidance which will be of interest tolocal authority staff dealing with privatesector practice and strategies, councillorsand landlords.

In a busy policy year in England, CIH took anactive interest in the ongoing debate aboutland use policy led by Kate Barker, andwelcomed the changes resulting fromPlanning Policy Statement 3 (PPS3). CIH andits partners also made strong submissions tocontribute to Professor Martin Cave’sindependent review of the future regulationof social housing.

Launch of the Hills Review looking at the future of social housing in England


In 2006 we combined a steady growth inmembership with another strongperformance towards our aim of being aninclusive professional body.

By the end of 2006 our membership grew bytwo per cent to 19,885 and increased in allfour UK countries. The number of peoplecompleting the final part of the professionalqualification (APEX) more than doubled toover 330. In early 2007 we passed animportant milestone when Mr. AymeroGebremeskel became our 20,000th member.

The past 12 months have also seen CIH passtwo other important milestones. Weintroduced a new grade of Internationalmember to meet the growing demand andinterest in the housing profession overseas.And we achieved our key equality anddiversity targets designed to make CIH adiverse organisation.

We celebrated the 40th Anniversary of theAsian Pacific branch and held a CouncilMeeting in Hong Kong for the first time inthe history of CIH. We continued tostrengthen links in the People’s Republic ofChina and South East Asia including Macaoand Taiwan. Our colleagues from NorthAmerica met in Scotland for the Tri-CountryConference, held every two years, fordelegates from Canada, USA and UK. OverallCIH members can be found in five continentsand over 20 countries across the world.

CIH continued to work to improve thediversity of the sector. We contributed to theCommission for Racial Equality’s (CRE)working group to update their code ofpractice on racial equality in housing. Thecode of practice has been integrated into CIHactivities and is also being disseminated atCIH events and training courses. We werepleased to be invited by the CRE to supporttheir ‘Race for the Professional’ initiative. CIHScotland hosted a Careers Fair for the blackand minority ethnic community working withPATH Scotland. In England we sponsored thePath Trainee of the Year at the Federation ofBlack Housing Association’s Annual Awards.

A revised Welsh Language Scheme wasapproved by CIH Council and the CIH’swebsite was upgraded to improvecommunication to people with sightimpairments with the inclusion of a pagereader called ‘Browsealoud’. In Scotland, themajor contribution made by women to thesector was recognised with the inauguralRobina Goodlad Award for Women Achievers

CRITICAL SUCCESS FACTOR THREE:

Being an Inclusive Professional Body

Open to all, closed to prejudice

• 56% of CIH members are women

• 14% of CIH members in GreatBritain have black or minorityethnic backgrounds (BME)

• 27% of CIH UK students haveblack or minority ethnicbackgrounds

• The number of students fromminority backgrounds grew by22% in 2006

Delegates at the Tri-Country Conference held in Scotland

Aymero Gebremeskel becameCIH’s 20,000 member

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Awards, which cover the whole of the publicsector. The award was won by RichmondHousing Partnership. In addition, CIH plays arole in promoting housing as a career. Overthe course of last year we attended majorcareer events such as ‘Forum3’ and‘SocietyGuardian Live’. CIH Scotland have alsodeveloped a new careers web site to supportrecruitment to the sector in Scotland.

in Housing. Mary Hope OBE, retired housingpractitioner, activist and volunteer wasrecognised for her outstanding achievementsand commitment to housing.

As a membership organisation, CIH valuesthe views of its members. During 2006 weundertook 17 surveys with members onregional and national issues. Our researchalso included an all-member survey tosupport our business planning and thedevelopment of member services.

In January 2006 CIH introduced a FlexibleBenefits scheme to allow members to choosemore benefits relevant to their circumstances.The benefits included discounted CIHPublications, CIH Training and CIH Events.Over 3,600 flexible benefits were selected byCIH members in its first year of operation.

The CIH plays an important role in promotingthe work and contribution of housingprofessionals outside of the housing sector.In 2006 we sponsored the Housing Teamcategory at the Public Servants of the Year

CIH Asian Pacific Branch celebrate their 40th anniversary. Pictured with Janet Hale, left to right: Dr Patrick C. P. Ho, Secretary for Home Affairs, Home Affairs Bureau - Hong Kong and Mr. Ricky Yuen, CIH Asian Pacific Chair

Mary Hope OBE, winner of the inaugural Robina Goodlad Awardfor Women Achievers in Housing

“We achieved our key equality and diversity targetsdesigned to make CIH a diverse organisation.”


Over 30,000 people across the UK used ourprofessional development services throughoutthe year reflecting the many high qualityservices offered by CIH. CIH’s portfolio ofservices has been enhanced significantly by theintroduction of a new housing andregeneration consultancy service – ConsultCIHLtd. The service was established in January2007, following the acquisition of RDHS Ltd,and is a wholly-owned subsidiary of CIH.

Our other subsidiary – HouseMark – a jointventure with the National Housing Federation– has continued to provide performanceimprovement services to over 550 subscribersacross the UK. In 2006, CIH has handled over600 good practice enquiries from CIH andHouseMark customers.

The CIH’s UK Annual Conference andExhibition 2006 attracted 2,500 delegates,nearly 4,000 exhibition visitors, 380 exhibitorsand over 200 speakers and presenters. InEngland a further 4,782 people attended CIHnational events, with 92% rating them verygood or good.

Another 5,000 people participated in a widevariety of regional events organised by the CIHBranch network across England. CIH SouthEast and South West again held major regionalconferences. CIH North West introduced a newevent into the Branch Conference calendar andCIH North East attracted nearly 250 people totheir conference on the Respect Agenda. CIHYorkshire and Humberside demonstrated thevariety of regional events held with topicsranging from financial inclusion, communityengagement and the future of social housing.

CIH Cymru’s Annual Conference and Exhibition‘TAI – Game On’ consolidated its position asthe premier Welsh housing conferenceattracting 350 delegates and 60 exhibitingorganisations. Cymorth Cymru, therepresentative body for supported housingproviders in Wales also contracted CIH Cymruto facilitate and deliver its conference. CIHScotland Annual Conference and Exhibition inAberdeen attracted 700 delegates and over 90

exhibitors. CIH Northern Ireland’s AnnualConference in Belfast covered some key issuesaffecting the province, especially the linksbetween housing and law and order.

CIH Training in England supported the skillsdevelopment of over 7,800 delegates during2006, with 96 per cent rating our courses asvery good or good. Excellent satisfactionratings were also achieved for another 5,500training and conference delegates usingservices provided by our National BusinessUnits in Wales, Northern Ireland and Scotlandof 94%, 94% and 96%, respectively.

Demand for our in-house courses also grew.In England we achieved record figures forcourses run in a single month of 63, in bothMarch and October.

Our range of high level training courses wasenhanced considerably with the introduction ofthe first ever Sustainable Communities andRegeneration Masterclass, supported by BURAand ASC. Our aim of supporting the skillsdevelopment of key individuals in the sectorcontinued with the introduction of a ChangeManagement Programme, supported by theInstitute of Leadership and Management (ILM).

Across the UK CIH hosted and organised arange of events and courses for our partners.In Scotland we hosted a National Conferencefor Tenants for Communities Scotland, and anevent with The Scottish Public ServicesOmbudsman to review the nature and systemfor dealing with complaints in housing. InWales, the Welsh National Assemblycommissioned CIH to facilitate a series of ‘Fitfor Purpose’ training modules to assist strategic

CRITICAL SUCCESS FACTOR FOUR:

Becoming the Market Leader in theProducts and Services we provide

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Housing Market Renewal Pathfinders; andUnderstanding housing demand: Learningfrom rising markets in Yorkshire and theHumber. CIH and the Tenant ParticipationAdvisory Service (TPAS) helped to produce agood practice guide on communityengagement in the Housing Market RenewalPathfinders on behalf of Government (DCLG)and English Partnerships. And ‘Action onHousing and Rural Communities in Wales’ waspublished in partnership with the RuralHousing Authorities Network, the RuralHousing Association Group, and the RuralHousing Enabler Network.

housing policy lead officials from each localauthority in Wales with the preparation ofLocal Housing Market Assessments. InEngland, we continued to work in closeassociation with partners such as WarwickUniversity, IDeA and the Government on avariety of projects.

CIH Publications sold over 8,500 publicationsin 2006. The best seller was the Guide toHousing Benefit and Council Tax Benefit2006/07, closely followed by Housing andSupport Services for Asylum Seekers, Refugeesand other New Migrants. We introducedeleven new publications into our extensiverange throughout 2006 on topics includingcrime, financial inclusion, private renting,mergers, anti-social behaviour, and sustainingmixed income communities.

CIH has continued to support policydevelopment in the sector by producingpublications on behalf of our partners. Theseinclude two new reports for the JosephRowntree Foundation: Demolition, Relocationand Affordable Re-housing – Lessons from the

Course Leader Angus Kennedy speaks at a Sustainable Communities and Regeneration Masterclass


Throughout 2006 CIH has continued to investin skills and placed a high emphasis onimproving marketing, communication withmembers and service development.

Our organisational development has been ledat Director-level through our ‘Building OurCapacity’ Working Group. We have continuedto work to the principles of the Investors inPeople Quality Standard which we retained inDecember 2005.

Nearly 80 CIH employees participated in 174training opportunities throughout the yearincluding customer service training andawareness visits to housing associations. Newmethods and styles of learning have beenused successfully to deliver the staff trainingand development plan. We introduced acoaching, mentoring and work-shadowinginitiative for our staff and established aninternal forum to share housing knowledge.Work is ongoing to develop the knowledge,skills and behaviours of our managers tosupport the continued success of CIH.

At the beginning of 2007, our Director ofPolicy and Practice, Sarah Webb, wasappointed to a new position of Deputy ChiefExecutive to support the development ofrelationships with CIH’s key partners andstakeholders. New posts were created tosupport policy development in Scotland,Northern Ireland and the English regions.

In March 2007 CIH Chief Executive, DavidButler, announced he was stepping down atthe end 2007 after nearly a decade in charge.Our recruitment commenced early to ensure asmooth transition to a new era in the historyof CIH.

In January 2006 we established NationalBusiness Units in Wales, Northern Ireland andScotland to improve our operations. Membersand Officers in each country now work closelytogether to deliver a single business planfocused on the development of housingpolicy, practice and professional development.We believe the greater efficiency, flexibilityand focus resulting from the NationalBusiness Unit structure will ensure CIHremains at the forefront of supporting andpromoting the housing agenda alongside thedevolution agenda.

During 2006, CIH implemented our newcorporate identity and service brandingstructure to support our businessdevelopment. We continued to moderniseour communications with improvements toour web site and other e-communications.We introduced new ways to engage with ourmembers via the internet to support policydevelopments and enhancing services tomembers overseas.

CRITICAL SUCCESS FACTOR FIVE:

Building Our Own Capacity

David Butler CIH Chief Executive

Sarah Webb CIH Deputy Chief Executive

“The National Business Unit structure willensure CIH remains at the forefront ofsupporting and promoting the housing agendaalongside the devolution agenda”

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The CIH has 12 Branches in the UK. We alsohave a Branch in the Asian Pacific based inHong Kong. Each English region is co-ordinated by a committee which is drawnfrom, and serves, local members. Thecommittees are uniquely placed to deliverservices on a local level that can fully respondto the needs of the membership base. InNorthern Ireland, Scotland and Wales thesefunctions are fulfilled by National BusinessUnits established on 1 January 2006.

For members, getting involved in regionalactivities is an excellent way to find out moreabout national and regional policy issues, tonetwork with key housing professionals in theregion and access the wealth of knowledgeand information that is available. Committeesare involved in numerous activities, including:

• policy consultations on a regional andnational level

• organising events, seminars andconferences

• working in partnership with otherorganisations to offer events and jointlobbying of local MPs

• promoting the work of the CIH

• promoting membership, particularlyamongst those under-represented in the CIH

• promoting careers in housing

• establishing links with local universitiesand colleges

• producing newsletters and briefings

• providing a regional focus for Housing magazine

• working with senior officers within thearea to promote networking opportunities

CIH Membership by Grade (End 2006)

Grade 2006 2005 % Change

Affiliate 1824 1817 0Associate 140 179 -22Corporate 5172 5127 1Fellow 1892 1830 3Honorary 50 50 0Practitioner 3744 3642 3Student 7063 6819 4

Total 19885 19464 2

Type of No of PercentOrganisation Members

Housing Associations 7242 39.8Local Authorities 5262 28.9Retired/not working 2094 11.5Private Sector 1010 5.5ALMOs 721 4.0Voluntary Sector 628 3.4Government & Regulation 458 2.5Unknown 339 1.9Other 188 1.0Academic 183 1.0Tenant Management Organisations 79 0.5

Total 18204 100.0

CIH UK Members by Organisation Type(End March 2007)

Membership Facts 2006

Scotland2142

NorthEast919

Yorkshire &Humberside

1218

EastMidlands

1133

Eastern1511

South East2162South West

1509

London2529

WestMidlands

1561

Wales892

NorthWest1906

NorthernIreland

414


Members By National Business Unit Or Branch (End 2006)

Number of MembersNational Business Units 2006 2005CIH Cymru 892 875CIH Northern Ireland 414 343CIH Scotland 2142 2018

Branches 2006 2005CIH East Midlands 1133 1110CIH Eastern 1511 1437CIH London 2529 2435CIH West Midlands 1561 1495CIH North East 919 845CIH Yorkshire & Humberside 1218 1221CIH North West 1906 1850CIH South East 2162 2193CIH South West 1509 1548CIH Asian Pacific 1907 2000CIH International 82 94Total 19885 19464

Female MaleTotal 11197 56% 8688 44% 19885

CIH Member Gender (End 2006)

CIH Black And Minority Ethnic MembersTargets By Country (End 2006)

Country Target Actual

CIH Cymru 3-4% 3%CIH England 11% 16%CIH Northern Ireland

CIH Scotland 3% 3%

Different equality legislationapplies in Northern Ireland

UK CIH Membership by Ethnicity (End 2006)

Country Black Asian Other White Unknown Total

CIH Cymru 14 7 11 812 48 892CIH England 1491 436 264 11240 1017 14448CIH Northern Ireland 0 0 4 352 58 414CIH Scotland 25 22 17 1914 164 2142

Total 1530 465 296 14318 1287 17896

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The trustees submit their summarisedannual report and financial statementsfor the year ended 31 December 2006.The trustees have adopted the provisionsof the 2005 Statement of RecommendedPractice (SORP) “Accounting andReporting by Charities” in preparing theannual report and financial statements ofthe charity. The accounts included in thisreport are in summary form and theindependent auditors’ report thereon isset out on page 23. The full annualaccounts and reports, which wereapproved by the trustees on 27 April 2007and were audited by independentauditors and contain an unqualified auditreport can be obtained from CIH’s offices.

Financial resultsThe results for the year show an increasein net worth of £681,145. This comprisesnet incoming resources of £47,449, netgains on investments of £482,324, and again on revaluation of the Institute’sproperty of £198,354. In addition, adesignated property fund was establishedin the year, of which £46,982 had beenexpended at 31 December 2006. Growthhas continued to be achieved in all areaswhich deliver the Institute’s charitableobjectives, although this has been at alower rate than in recent years. Duringthe year the trustees agreed to broadenthe services available under the Institute’sumbrella, and agreed to develop aconsultancy arm, which has commencedin 2007.

Investment policy and performanceThe trustees’ investment powers aregoverned by the Institute’s charter andbye-laws. In accordance with thesepowers the trustees engage and instructCharles Stanley & Company Limited asinvestment managers. In agreeing theInstitute’s investment strategy for 2006the trustees sought to maintain interestand dividend income and capitalise ongrowth opportunities. Active investment

management and review, combined withthe recovery of the market, led to a totalreturn of over 13%. This met the trustees’objectives and compares favourably withappropriate benchmarks. Investmentpolicy in 2006 encompassed the decisionto invest in a consultancy company withthe entire share capital of RDHS Limitedbeing acquired in early 2007, and thecompany’s name changed to ConsultCIH.

Risk managementThe trustees examine and actively reviewthe major strategic, business andoperational risks which the charity faces.Systems and reporting procedures havebeen established to identify, assess andmitigate those risks. The planning of ourinvestment approach remains the mostsignificant element of our risk analysis, asis its impact upon the risk profile of theInstitute as a whole. Of particular note in2006 was the preparatory work for thecreation of ConsultCIH. The trusteesengaged the appropriate legal andinvestment advice in addition to theirown business planning. In addition, thestrategic and operational risks ofexpanding international membership,especially in China, ranked highly in therisk profile.

Reserves policyIn order to provide a sufficient level ofreserves to cover for charitableexpenditure and governance costs, thetrustees have decided upon a baselinelevel of reserves of twelve months’ worthof annual total resources expended, withan acceptable operating band of sixmonths’ worth of annual total resourcesexpended. Budgets for the current andfuture years are geared towards theInstitute continuing to operate within this band.

Trustees’ Financial Report


The net worth of the organisation ispredominantly made up of unrestrictedfunds. The trustees have considered therequirement to maintain reserves at anappropriate level and are satisfied that thereserves at 31 December 2006 approximateto fourteen months worth of annual totalresources expended.

TRUSTEES’ FINANCIAL REPORT

Council’s responsibilitiesThe Council members act as the trustees ofthe Institute and are responsible for keepingproper accounting records which disclosewith reasonable accuracy at any time thefinancial position of the Institute and enablethem to ensure that financial statementsshowing a true and fair view are preparedfrom those records. They are responsible forformulating suitable accounting policies andfor applying them consistently and makingjudgements and estimates which arereasonable and prudent. The financialstatements should be prepared on the goingconcern basis unless it is inappropriate topresume that the charity will continue inoperation. The Council is also responsiblefor safeguarding the assets of the Instituteand hence for taking reasonable steps forthe prevention and detection of fraud andother irregularities.

The Council meets a minimum of four timesper year and determines the strategic courseof the Institute. It monitors progress againstits business plan, determining itsconstitutional, statutory and financialresponsibilities.

Paul DiggoryVice President27 April 2007

INDEPENDENT AUDITORS’STATEMENT TO THE TRUSTEES

We have examined the summary financialstatement of the Chartered Institute ofHousing set out on pages 23 and 24.

Respective responsibilities of thetrustees and auditors

The trustees are responsible for thepreparation of the annual report and thesummary financial statement.

Our responsibility is to report to you ouropinion on the consistency of the summaryfinancial statement within the Annual Reportwith the full annual accounts and theTrustees’ Report. We also read the otherinformation contained in the Annual Reportand consider the implications for our report ifwe become aware of any apparentmisstatements or material inconsistencies withthe summary financial statement.

Basis of opinionWe conducted our work in accordance withBulletin 1999/6 “The Auditors’ Statement onthe Summary Financial Statement” issued bythe Auditing Practices Board for use in theUnited Kingdom.

OpinionIn our opinion the summary financialstatement is consistent with the full annualaccounts and the Trustees’ Report of theChartered Institute of Housing for the yearended 31 December 2006.

Saffery ChampnessChartered AccountantsRegistered Auditors

London27 April 2007

2 1

Summary Statement of Financial Activities Year ended 31 December 2006

Incoming resources from charitable activities:Subscriptions and fees 1,636,170 – 1,636,170 1,585,284

Publications 638,144 218,073 856,217 933,739

Education 1,032,056 17,835 1,049,891 908,335

Professional practice 460,153 81,899 542,052 560,081

Training and conferences 4,336,360 322,777 4,659,137 4,490,036

8,102,883 640,584 8,743,467 8,477,475

Other incoming resources:Interest receivable 13,910 1,406 15,316 18,405

Investment income 363,037 – 363,037 317,591

Property income 30,267 – 30,267 31,059

Other income 78,854 14,000 92,854 106,256

486,068 15,406 501,474 473,311

Total incoming resources 8,588,951 655,990 9,244,941 8,950,786

Resources expendedCharitable activities 8,164,169 648,005 8,812,174 8,554,681

Governance costs 385,318 – 385,318 340,079

8,549,487 648,005 9,197,492 8,894,760

Net incoming resources beforeproperty fund outgoings 39,464 7,985 47,449 56,026

Property fund outgoings (46,982) – (46,982) –

Other recognised gainsRevaluation of property 198,354 – 198,354 190,659

Investments 482,324 – 482,324 473,340

680,678 – 680,678 663,999

Net movement in funds 673,160 7,985 681,145 720,025

Balance brought forward at 1 January 2006 10,073,540 28,245 10,101,785 9,381,760

Balance carried forward at 31 December 2006 10,746,700 36,230 10,782,930 10,101,785

Unrestricted Funds Restricted Funds Total Funds 2006 Total Funds 2005£ £ £ £


Balance Sheet 31 December 2006

Steve Benson Duncan Snook

Treasurer Director of Finance and Corporate Services

Fixed assetsTangible assets 4,089,018 4,015,816

Investments 7,242,289 6,545,413

11,331,307 10,561,229

Current assetsDebtors 1,583,635 1,478,490

Short term deposits and cash balances 288,830 337,292

1,872,465 1,815,782

Creditors:Amounts falling due within one year (2,420,842) (2,275,226)

Net current liabilities (548,377) (459,444)

Net assets 10,782,930 10,101,785

Unrestricted funds 10,746,700 10,073,540

Restricted funds 36,230 28,245

10,782,930 10,101,785

Approved by the Council on 27 April 2007

2006 2005£ £ £ £

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Crossing BordersThe Chartered Institute of Housing (CIH) hasbeen building links overseas for more than 40 years, and already has members in fivecontinents and over 20 countries.

As an organisation CIH has strong links withthe National Association of Housing andRedevelopment Officials (NAHRO) in the USAand the Canadian Housing and RenewalAssociation (CHRA), who have been ourpartners in the Tri-Country Conference since1989. On the other side of the world CIH hassupported the development of the housingprofession in Australia and South Africa. Ourcharitable work too has helped develop linksin places such as Nicaragua, Grenada and themany countries across Asia affected by theBoxing Day Tsunami in 2004. And the rangeof countries looking to develop links with CIHis growing. In the past year CIH have metrepresentatives from countries as diverse asBotswana and Nigeria.

The majority of the CIH’s members overseasare based in Hong Kong, where the CIH’sAsian Pacific Branch celebrated its 40thanniversary in 2006. The success of the Branchis testament to the vision of CIH (then theInstitute of Housing Managers) and the hardwork over many years of our colleagues in theAsian Pacific. Their efforts are now payingdividends and opening doors in new regionslike Taiwan and Macao, but especially China.

Links with some of the UK’s closestneighbours in Europe are less developed, buthere too change is taking place. A businessdelegation from Russia visited CIH in 2007eager to learn from the UK’s latest housingdevelopments and the CIH’s South EastBranch is at the forefront of developingrelationships with the European Union.Recent study trips have embraced Barcelonaand Rotterdam and plans are underway tovisit Berlin in 2007. CIH Scotland also haslinks with Pact Arim in France.

Growing Abroad toFurther Our Profession


Driving ForcesIn recent years interest in the CIH and in ourexperience of housing policy andmanagement has been increasing worldwide.At the same time we recognise that the UKcan learn much from the experiences of ourinternational friends. In each case the drivingforce is the thirst for knowledge both todevelop housing and regeneration policy onareas of common interest, and to support thework of housing professionals.

One particular issue which has beenprominent in those discussions is about thecreation of sustainable mixed communities,which was the main theme at last year’s Tri-Country Conference in Edinburgh.Delegates in Canada and the USA face similarchallenges and have much to share with theUK in this key area of housing policy.

Two other major policy issues affectcommunities and therefore housingprofessionals worldwide: the lack of decentaffordable housing and environmentalsustainability are shared problems which all ofus are trying to grapple with in different ways.

CIH’s status as an educational charity and anawarding body is an essential element of ouroverseas appeal, particularly as the lack ofknowledge and skills in some countries ishindering the development of effectivehousing policy and practice. CIH accreditsqualifications all over the world but few havebeen more significant in recent years than thefirst CIH accredited course in mainland Chinaat Wuhan University in 2005.

In the UK, housing professionals operatewithin a well-defined and established code ofprofessional conduct and professional practiceand we have the benefit of a strong housingeducation system established over many years.In many countries this educationalinfrastructure and system of self-regulation isoften still in development and for many of ourinternational colleagues the CIH’s strength inthis area is of real interest in helping addressthe problems they face.

2 5

Responding FlexiblyIn developing our international role we haverecognised that many countries andorganisations are at different stages increating and supporting the work of housingprofessionals. For this reason CIH has, and iscontinuing, to provide help in a variety ofways. From its roots in Hong Kong the AsianPacific Branch is now working successfully tosupport the development of housingmanagement in Taiwan, Macau and China.

In Scotland, Northern Ireland and Wales wehave created a new business model (National Business Units) offering greaterability to respond to devolved governmentand which is capable of working successfullyin other countries.

Elsewhere CIH has provided help and adviceto establish new organisations such as theAustralasian Housing Institute and to supportrepresentative housing bodies in South Africa.

But in response to increasing enquiries fromaround the world particularly from peopleoverseas who don’t have the benefit of a

professional housing organisation, CIH hasreviewed its services to existing and potentialmembers overseas. From 1 January 2007 weintroduced a new grade of InternationalMember featuring an improved range ofexclusive member benefits. The developmentof the Internet means CIH can now offerInternational Members a virtual meeting place with an opportunity to shareknowledge and experiences. Our new serviceincludes an e-newsletter ‘Housing World’,which includes features and news from theCIH and from international housing workersaround the world.

CIH has recognised that in many countries,with low wages, membership fees can be amajor barrier to joining a professional body.In response our new InternationalMembership grade incorporates a flexiblepricing policy to reflect local economies. CIH uses the World Bank Economic Index toensure that fees are linked to the ability to pay.


International exchanges and visits willcontinue to be an important aspect of CIH’sstrategy. One of the many duties of a CIHPresidential Year is to act as an internationalambassador for the CIH membership. For thefirst time, in 2006, CIH held a Councilmeeting in Hong Kong, which provided theopportunity for an international housingconference to further develop CIH’srelationship with officials from the widerAsian Pacific. CIH also continues to host visitsto the UK and provides subsidised prices forvisitors to major events such as the CIH’sAnnual UK Conference and Exhibition. A significant international delegation nowattends the conference, which has become akey component in the event’s programme.

Looking to the future CIH will continue torespond flexibly to supporting thedevelopment of housing professionals. Our mission is to maximise the contributionthat housing professionals make to the wellbeing of communities – wherever they work.The effects of globalisation mean thatcountries have never been more inter-dependent and that people around the world are more connected to each otherthan ever before. In this context the creation of an international standard for the housing profession is a realistic andworthwhile goal.

2 7

Our Purpose:To promote the scienceand art of housing, itsstandards and ideals andthe training andeducation of thoseengaged in the professionof housing practice.The history of housing management, and theChartered Institute of Housing, can be tracedback to the stirrings of public conscience overpoor housing conditions in the second half ofthe nineteenth century.

The report of the Royal Commission on theHousing of Working Classes in 1884-1885detailed with shocking clarity the appallingconditions under which many citizens wereforced to live. By the time the RoyalCommission’s report was published, reform was

well under way through the efforts of pioneerslike Octavia Hill (1838-1912), the Victoriansocialist, philanthropist and educationalist.

Octavia Hill recognised the need for improvedhousing for the poor and managed two smallgroups of dilapidated houses in Marylebonein 1865 and 1866. She initiated theprofession of housing management andestablished a method of managing propertylet on weekly or short-term tenancies. Thetenancies were based on the personalcollection of rents by trained women housingmanagers, competent to deal with repairs,welfare issues and rent accounting.

This pioneering work was developedthroughout the rest of her life and carried onby the Association of Women HousingWorkers, which was founded in 1916, andchanged its name to the Society of HousingManagers in 1948. Operating in tandem withthe Society was the Institute of Housing,founded in 1931 by a group of localgovernment officers from municipal housingdepartments in the West Midlands. The

HISTORY OF THE

Chartered Institute of Housing


Institute of Housing developed its ownqualifying examination and published thefirst 'Housing' magazine in 1938. TheAssociation of Women Housing Workersmerged with the Institute of Housing on 24 February 1965, forming the Institute ofHousing Managers, marking the start of themodern era for the organisation.

In 1974 the organisation was renamed theInstitute of Housing to reflect the wider rolebeing undertaken by housing professionals.The Institute received its Royal Charter in1984 and reflected this in its name in 1994.In February 1999, the Chartered Institute ofHousing (CIH) merged with the formerInstitute of Rent Officers and launchedHouseMark Ltd – a benchmarking servicenow jointly owned with the National HousingFederation – later that year. On 2 January2007, CIH established a new wholly-ownedsubsidiary, called ConsultCIH Ltd, to provide anew UK-wide housing and regenerationconsultancy service to voluntary, public andprivate organisations involved in thedevelopment of successful communities.

As the CIH has evolved, so has its influenceon housing policy and practice. In 1997 theGovernment implemented the CIH’s idea torelease capital receipts from council housesales, and our 1998 Report ‘Council Housing – Financing the Future’ paved theway for the introduction of the ‘DecentHomes’ standard. The CIH promoted the ideaof ‘local housing companies’ which form thebasis for most new organisations set up when housing is transferred out of councilcontrol. The CIH’s lobbying helped councilsgain the power to set up arm’s lengthmanagement organisations.

The CIH has continued to respond to thedevolution agenda and diverging policy byfirstly creating new boards as sub-committeesof Council in Scotland, Northern Ireland andWales, and more recently establishingNational Business Units in each country from1 January 2006.

The Chartered Institute of Housing's AnnualConference and Exhibition in Harrogate isthe largest event of its kind in Europe.Speakers have included the Duke ofEdinburgh, former Prime Minister EdwardHeath and the Archbishop of Canterbury. Along list of post-war housing ministers whohave addressed the annual conference beganwith Lewis Silkin in 1946.

CIH membership overseas grew steadilythroughout the 1990s with significant growthin the Asian Pacific Region, which celebratedits 40th anniversary in 2006. Relationshipswith other professional bodies overseas havealso strengthened in recent times. The CIHnow enjoys close links with the NationalAssociation of Housing and RedevelopmentOfficials (NAHRO) in the USA and theCanadian Housing and Renewal Association(CHRA). The CIH has also established formallinks with housing professionals in SouthAfrica and in Australasia, where the CIH wasrepresented at the inauguration of theAustralasian Housing Institute. A new gradeof international membership was introducedon 1 January 2007 to meet the growinginterest in the housing profession worldwide.

Today, over 20,000 people are members ofthe CIH, working predominantly for localauthorities, housing associations, ArmsLength Management Organisations, the RentService, educational establishments, voluntaryorganisations and the private sector. Togetherwe strive to adhere to our organisationalvalues and achieve the highest standards ofpersonal and professional conduct.

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chartered institute of housing annual report and accounts 2007

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