charity retail association the voice of charity retail charity retail … · 2017-07-06 · jill...

Sunday 25 (evening) – Tuesday 27 JuneEAST MIDLANDS CONFERENCE CENTRE (EMCC), UNIVERSITY OF NOTTINGHAM NG7 2RJ

Charity Retail Association®

The voice of charity retail

Join in the conversation

#CRAConf17

SPONSORED BY:

Charity Retail Conference,Exhibition and Awards Dinner 2017

2 | C H A R I T Y R E T A I L C O N F E R E N C E & E X H I B I T I O N 2 0 1 7

Connecting you with millions of new donors

across PayPal, eBay and more

Come and see us at stand 35www.paypalgivingfund.org.uk

A5 Paypal Landscape Ad.indd 1 23/02/2017 09:34

Competitive Price,

Great Service,

Full UK Coverage

How do you know you are getting thebest price for your books without checking with us?

Why not give World of Books a try? For a no obligation trial please visit us on Stand 37 or call the

Charity Liaison Helpline to find out more on 01903 708193

Visit us on Stand 37 and find out why so many charities large and small have switched to World of Books

World of Books, Mulberry House, Woods Way, Goring-by-Sea, West Sussex, BN12 4QY t: 01903 507544 e: [email protected]

Connecting you with millions of new donors

across PayPal, eBay and more

Come and see us at stand 35www.paypalgivingfund.org.uk

A5 Paypal Landscape Ad.indd 1 23/02/2017 09:34

Competitive Price,

Great Service,

Full UK Coverage

How do you know you are getting thebest price for your books without checking with us?

Why not give World of Books a try? For a no obligation trial please visit us on Stand 37 or call the

Charity Liaison Helpline to find out more on 01903 708193

Visit us on Stand 37 and find out why so many charities large and small have switched to World of Books

World of Books, Mulberry House, Woods Way, Goring-by-Sea, West Sussex, BN12 4QY t: 01903 507544 e: [email protected]

CONTENTS

Programme 4 Special thanks to our sponsors 5 Conference Bursaries 6 New for 2017 6Awards Dinner 7 WOW! Factor Awards 8 Where to find your session 10

The Little Debate 11Focus Sessions 12-13 Exhibition Plan 15List of Exhibitors 16-17What you need to know 18Site Map 19

CHARITY RETAIL CONFERENCE, EXHIBITION AND AWARDS DINNER 2017 | 3

Charity Retail Conference and Exhibition 2017You are all more than welcome at this year’s Charity Retail Conference, our annual opportunity to celebrate all that is good, exciting and innovative about charity retail and to learn a lot and have a lot of fun besides. We are very excited to at long last be welcoming you to a new venue, and we hope that East Midlands Conference Centre will win the same place in our affections as its predecessor Keele University.

We once again have the huge diversity of participants that characterises this most eclectic of conferences. Whether you are a Head of Retail, an Area Manager, a volunteer, a supplier, or a charity Chief Executive, there is something here for you. A new product perhaps; a new way of thinking about a problem; new friends; new meetings with old friends; a new customer or a new business partner.

It’s been an interesting year for charity retail. The annual Charity Finance survey of charity shops, sponsored by the CRA, gave us all pause for thought as the headline of reduced profitability hit home. And that’s why we are using this conference as an opportunity to examine in depth the issue of volunteering, that crucial resource for charity shops which seems to be in some decline. But that is only one of the many issues which we will look at over the next 30 hours or so, and we are confident that you will emerge from this event with at least some new ideas and wisdom to carry forward to your work.

CRA is just about to publish an updated version of the Demos report on the social impact of charity retailing, called “Shopping for Good”. I would strongly urge you to read this when it is appears soon: it is very informative on why we all do what we do and the huge benefit it can have over and above simply providing finance to our parent charities. This social impact is to be emphasised in many of our presentations and sessions over the next days; it’s one of the most important parts of what charity shops are all about.

The Awards dinner on Monday night is our time to celebrate this, as well as the many other aspects of charity retail, especially the investment in innovation and development. It’s always a great event, and this year will, I’m confident, be no exception.

Of course an undertaking such as the Charity Retail Conference does not happen by itself. I’d like to thank sincerely our many exhibitors and sponsors, without whom this event could not happen at all. And I’d like to put on record my grateful thanks to Julia Cloke and the rest of the small team at CRA whose hard work and dedication always makes our flagship event such a success.

Have a great Conference! Don’t hesitate to say hello to the CRA team – we have our own stand this year! – and don’t hesitate to enjoy yourselves as well as learn. And have a great trading year to come.

4 | CHARITY RETAIL CONFERENCE, EXHIBITION AND AWARD DINNER 2017

SUNDAY 25 JUNE

7.00pm – 9.30pmSunday Symposium: ‘New Goods’ – how can they complete the charity retail offer?

Atrium

MONDAY 26 JUNE

9.00amExhibition opensRefreshments served

Atrium, Exhibition Hall and Concourse

9.00am – 11.00am Registration Atrium

11.00am Conference opens – Welcome Address Conference Theatre

11.10am – 11.30amPlenary 1 – Shop for the FutureRobin Osterley, Chief Executive, Charity Retail Association

Conference Theatre

11.30am – 12.30pm Focus Session A Various rooms

12.30pm – 1.30pm Lunch in exhibition area Exhibition Hall and Concourse

1.30pm – 2.30pm Focus Session B Various rooms

2.30pm – 3.15pm Refreshments in exhibition area Exhibition Hall and Concourse

3.15pm – 4.15pm Focus Session C Various rooms

4.15pm – 5.00pm Exhibition Exhibition Hall and Concourse

4.20pm – 4.40pm Exhibitor Surgeries Various rooms

4.40pm – 5.00pm Exhibitor Surgeries Various rooms

From 6.00pmCoaches will run from EMCC to The Nottingham Belfry from 6.00pm to 7.30pm

Outside EMCC

6.30pm – 8.00pm Drinks reception The Nottingham Belfry

8.00pm – 10.00pmAwards Dinner followed by presentation of the Charity Retail Awards, featuring comedian Jo Caulfield

The Nottingham Belfry

10.30pm – 12.30am Disco, drinks and socialising. Bar open The Nottingham Belfry

Coaches will run from The Nottingham Belfry back to EMCC from 10.30pm to 12.30am.

TUESDAY 27 JUNE

8.00amExhibition opensWOW! Voting closes at 9.00am

Exhibition Hall and Concourse

9.15am Announcement of WOW! Factor Award Winners Exhibition Hall

9.45am – 10.15am The Little Debate: facilitated discussion groups Various rooms

10.15am – 11.15am Focus Session D Various rooms

11.15am – 12noon Refreshments in exhibition area Exhibition Hall and Concourse

12noon – 12.45pmFocus Session E: Panel SessionShop of the Future: 10 Years From Now

Conference Theatre

12.45pm – 1.15pmPlenary 2 – Charities, Retail and the Future, a view from OxfamMark Goldring, Chief Executive, Oxfam GB

Conference Theatre

1.15pm Final Questions and announcement of Prize Draw winners Conference Theatre

1.20pm Closing Remarks by Ben Merrett, Chair, Charity Retail Association Conference Theatre

1.30pm onwardsConference closesNetworking lunch served

Exhibition Hall and Concourse

Programme


2017 SponsorsThe Charity Retail Association is delighted to be working with some fantastic sponsors and exhibitors in 2017.Below are details of all our current sponsors:

HEADLINE SPONSORS:

PASSPORT WELL-BEING ZONE DELEGATE GIFT

LANYARD PAD & PEN UMBRELLA

CHARITY RETAIL AWARDS BURSARIES DELEGATE BAG

WOW! FACTOR AWARDS SUNDAY SYMPOSIUM CATERING

Conference Bursaries The bursary scheme, supported by 1st Waste Management, provides financial support to those from smaller charities and hospices. Thank you to 1st Waste Management for supporting the Conference by providing delegates with the opportunity to attend. The 15 bursary places awarded this year are as follows:

Charlie Audley, Alloa Community Enterprises Ian Nightingale, Pepenbury

Nigel Lawrence, Birmingham Christmas Shelter Alison Kira, Royal Free Charity

Jill Harrison, Enfield Citizens Advice Bureau Lyndsey Crossland, RSPCA Sheffield

Jacqueline McGinley, Foyle Hospice Kath Pinnington, Samaritans Huddersfield

Debbie Fricker, Greater Manchester Carers Trust Amanda Shearing, The Donkey Sanctuary

Lorraine Belsey, Herriot Hospice Homecare Helen Worrall, The Jericho Foundation

Amanda Raworth-Hayes, Jerry Green Dog Rescue Katherine Luke, Willow Burn Hospice

Roz Czarnowska, NANSA

New for 2017 Your delegate ticket for Conference 2017 will give you access to much more than ever before:

• Entry to our Sunday Symposium ‘New Goods: how can they complete the charity retail offer?’, from 7.00pm to 9.30pm, with free food and drink for extra networking and discussion, sponsored by Creative Tomco

• Unlimited refreshments, located around the venue, throughout both days, and an enhanced catering package, thanks to sponsorship from k3 Retail. Visit them at Stand 6

• Well-being Zone – book a 10-minute chair massage on-site and pick up your conference refresher kit on Tuesday from RTS Textile Recyclers, Stand 31

• 4 focus sessions, plus a panel discussion session to debate some of the more challenging areas of charity retail

• An exhibition that is 15% larger than in any other year, with 25% of companies exhibiting for the first time in 2017

• A dedicated CRA stand in the exhibition to meet CRA staff, deal with any queries you have, facilitate networking and provide a focal point for our services over the two days

• The Little Debate: our facilitated discussion group feature – where you have decided the content and themes. This will be a great opportunity to network and share ideas with colleagues

• Access (booked in advance) to Exhibitor Surgeries – 20-minute talks by some of our key exhibitors to find out more about their products and services

• Our Conference App – where you can tailor your conference agenda, network with other delegates and access key information.


SPONSORED BY:

Awards Dinner & Drinks Reception 2017 Our drinks reception marks the start of Monday evening’s events. You will have an opportunity to unwind in a relaxed atmosphere, catch up with old friends and make new ones.

Coaches will run from outside East Midlands Conference Centre from 6.00pm to 7.30pm to take you to The Nottingham Belfry where we will sit down to a sumptuous three course dinner at 8.00pm.

The Awards will be presented by stand-up comedian and comedy writer Jo Caulfield. She has worked on some of the biggest shows, and with some of the biggest names, in British comedy. Not only has Jo been the regular warm-up performer for Have I Got News For You for many years, she has appeared as a guest on the show, as well as on Mock The Week and Never Mind The Buzzcocks.

This year awards will be made for:

• Young Volunteer of the Year

• Volunteer of the Year

• Retail Staff Member of the Year

• Shop Team of the Year

• Specialist Shop of the Year

• Innovation in Charity Retailing

• Best Use of Technology

• Supplier of the Year

• Most Valuable Item Sold

• Most Unusual Item Donated

• The Community Impact Award

• Charity Retailer of the Year

The awards dinner will be followed by networking, a cash bar and a disco – so don’t forget to wear your dancing shoes!Coaches will return to East Midlands Conference Centre from 10.30pm to 12.30am.

The only awards specifically for

charity retailing

SPONSORED BY:

Comedian Jo Caulfield


PS THINK! Drink driving – it’s not worth the risk. Please don’t drink and drive. Please use our coaches to travel to and from The Nottingham Belfry or call a cab.

DG Cars: 0115 950 0500Nottingham Cars: 0115 970 0700Central Cars: 0115 976 2222

Lenton Cars: 0115 978 1781Forest Cars Nottingham: 0115 950 0600


WOW! Factor AwardsPresented in the Exhibition Hall, Tuesday 27 June, 9.15am

Two awards will be made, one for Best Shop Window and one for Best Shop Interior. These awards recognise the huge amount of talent and creativity that goes into visual merchandising in charity retail.

Winners will be voted for by attendees at the Conference. You can either vote using the Conference App or by collecting a voting form from PXtech, stand 25. Please visit the Exhibition Hall to see this year’s entries and cast your vote. Voting closes at 9.00am on Tuesday 27 June. Please vote only once.

SPONSORED BY:

Chest Heart & Stroke Scotland, Dundee: Winner of Best Shop Interior 2016

Cancer Research Wales, Talbot Green: Winner of Best Shop Window 2016

C H A R I T Y R E T A I L C O N F E R E N C E & E X H I B I T I O N 2 0 1 6 | 9C H A R I T Y R E T A I L C O N F E R E N C E , E X H I B I T I O N A N D A W A R D S D I N N E R 2 0 1 6 | 9

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01322 [email protected]�10,�Europa�Trading�Estate,�Fraser�Road,�Erith,�Kent.�DA8�1QL

Railway�Sidings,�Woodbury�Lane,Norton,�Worcester,�WR5�2PTwww.arbrecycling.com

A�company�working�with�the�charity�retail�sector�on�recycling,�stock�generation�

and�management�solutions.

Are you receiving goodservice and prices for yourtextiles and other goods?

Some of the reasons why you should considerARB are: • All�vehicles/staff�are

liveried,�experiencedand�have�been�withARB�for�many�years

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• Excellentcommunication�andinformation�providedabout�your�collections

• Top�prices�paid�in�the�sector

• Very�good�range�of�productscollected

• Single�and�multiple�weeklycollections

• Payment�at�time�of�pick�upeither�by�cash�or�card

Find out how the leading Charity EPoS solution can help youCall 0800 030 4459 or visit www.charitystore.co.uk

Passionate About Charity Retail

Winner of the Charity Retail Association’s Supplier of the Year Award 2011 & 2016

Service | Security | Innovation

1 0 | C H A R I T Y R E T A I L C O N F E R E N C E & E X H I B I T I O N 2 0 1 6

Where to Find your Session

Ground Floor

First Floor


The Little Debate:Conversation StationsTaking place from 9.45am to 10.15am on Tuesday morning ‘The Little Debate’ is aimed at encouraging networking amongst our members. The focus is on you to take part, share knowledge amongst your peers and come away with some new ideas.

This is a free form session and you can choose which topic you’re most interested in and sit on that table. Each table will have a facilitator to help lead the conversation.

On Monday there will be poster boards located by the Conference Theatre, with each topic clearly displayed and the number of spaces available on each table listed below. If you would like to take part in that table discussion, you simply take a slip from underneath that heading and present it on Tuesday morning.

The conversation stations will take place in the Atrium and Conference Theatre.

There are 15 topics to choose from:

• Women in Charity Retail: How can the sector support and mentor women to help them reach the goals they want?

• Collaboration: How can we work together to protect retail when the high street is becoming more and more challenging?

• Charity Retail USP: How do you find your Unique Selling Point to stand out from your competitors?

• Media Representation of Charity Retail: How do we respond to the small section of the media who seem to feel that charity retail is too ‘corporate’, whilst ignoring the increased profits this brings to their parent charities?

• Customer Loyalty: How can charity shops develop customer loyalty?

• Politics: What will the impact of the General Election be on the charity retail sector?

• Specialist Shops: Do discount shops really work for charity retail?

• Stock: How do you work your stock harder, and what are the associated benefits & pitfalls of stock rotation?

• Shop Managers: How do you recruit high quality shop managers into charity retail?

• Social Media: How can you make the most of social media to promote charity retail?

• Pop-up Shops: What are the pros and cons of running pop-up shops and how do you go about doing it?

• Gift Aid: How do you increase your gift aid sign ups?

• Volunteers: How can we overcome the challenges of recruiting and attracting volunteers to charity retail?

• Small Charities: What can small charities learn from each other?

• Recycling: What price are charities getting for their rag and how can you maximise its value? Fact vs fiction in the rag market.

CHARITY RETAIL CONFERENCE, EXHIBITION AND AWARDS DINNER 2017 | 1 1

12 | CHARITY RETAIL CONFERENCE & EXHIBITION 2017

1 TRAINING FOR YOU

Workplace Violence and AggressionGeoff Sloan, Suzy Lamplugh Trust

Room: 4A

2 BRAND & MARKETING

Maximising Sales through Visual MerchandisingJeanette Cheetham, TWO Visual Ltd

Room: Suite 1

3 STRATEGY

Charity CEO - Friend or Foe?Andy Williamson, The Air Ambulance Service

Room: Suite 2

4 OPERATIONS

Building Blocks for GrowthMaureen Nickson, Charity Consultant

Room: 3B/C

5 VOLUNTEERING

Engaging Young VolunteersJohn Kurubo, vInspired

Room: Gallery 2

6 WASTE & RECYCLING

Councils & Charity Retail: The CRA’s Big FOI ProjectMatt Kelcher, Charity Retail Association

Room: 3A

7 COMMUNITY

Charity Shops and BIDs – the Benefits of EngagementMatthew Powell, Revive & Thrive

Room: 4B

8 POLICY– next session at 3.15pm.

9 DIGITAL & TECHNOLOGY

The Impact of Digital Across Oxfam’s Supporter-Facing WorkFee Gilfeather & Matt Jerwood, Oxfam GB

Room: Gallery 1

10 ESSENTIALS – next session at 1.30pm..

Focus Sessions

FOCUS SESSION A | MONDAY 11.30am - 12.30pm

Large & National retail chains Small & Medium charity retailers Senior Managers & Key Decision Makers Frontline staff, Shop Managers, Area Managers Suitable for all

FOCUS SESSION B | MONDAY 1.30pm - 2.30pm

1 TRAINING FOR YOU

Workplace Violence and AggressionGeoff Sloan, Suzy Lamplugh Trust

Room: 4A

2 BRAND & MARKETING

Challenging Preconceptions – Marketing Charity RetailMatthew Bell, St Peter’s Hospice

Room: 3A

3 STRATEGY

Mindful Retailing: 7 Principles of Well-being to Apply to the Bottom LineAidan Walker, Aidan Walker Associates

Room: Suite 2

4 OPERATIONS

Does Size Matter?Philip Kojcinovic, Charity Retail Analysis

Room: Gallery 2

5 VOLUNTEERING

The Changing Face of VolunteeringRobin Osterley, Charity Retail Association

Room: 4B

6 WASTE & RECYCLING– next session at 10.15am, Tuesday.

7 COMMUNITY

Charity Shops as Community Hubs Eireann Janssens, LIFE

Room: Suite 1

8 POLICY– next session at 3.15pm.


Going Digital: How to Get More From eBay Nick Aldridge & Bert Bassett, PayPal Giving Fund

Room: Gallery 1

10 ESSENTIALS

Consumer Rights and Product Safety: Considerations for Charity RetailersTim Cook, Salford City Council

Room: 3B/C

CHARITY RETAIL CONFERENCE & EXHIBITION 2017 | 1 3

Focus SessionsFOCUS SESSION C | MONDAY 3.15pm - 4.15pm

1 TRAINING FOR YOU

Leading With Purpose – What Works for Managing Your Workforce?Dr Ksenia Zheltoukhova, CIPD

Room: Suite 2

2 BRAND & MARKETING

Maximising Sales through Visual MerchandisingJeanette Cheetham, TWO Visual Ltd

Room: Gallery 1

3 STRATEGY

From Slippers to Stilettos: Dealing with ‘Culture Clash’ in the Charity SectorJay Hogarty, Chest Heart & Stroke Scotland

Room: 3A

4 OPERATIONS

The Power of Profit Jayne Cartwright, Charity Retail Consultancy

Room: Suite 1

5 VOLUNTEERING

Recruiting VolunteersMatthew Plumridge, MJ Plumridge Training & Facilitation

Room: 3B/C

6 WASTE & RECYCLING– next session at 10.15am, Tuesday.

7 COMMUNITY

Engaging with Customers to Raise Awareness and IncomeGlen Hall & Andrew Dickie, Mencap

Room: Gallery 2

8 POLICY

Latest Developments in Charity Tax Andrew O’Brien, Charity Finance Group

Room: 4B

9 DIGITAL & TECHNOLOGY– next session at 10.15am, Tuesday.

10 ESSENTIALS

Cost Savings Through Portfolio ManagementMartin Elliott, Colliers International

Room: 4A

FOCUS SESSION D | TUESDAY 10.15am - 11.15am

1 TRAINING FOR YOU– no further sessions.

2 BRAND & MARKETING– no further sessions.

3 STRATEGY The Power of InvolvementJulian Temblett, British Heart Foundation

Room: Suite 2

4 OPERATIONS

Bought-in Goods Jonathan Capewell, LOROS

Room: Suite 1

5 VOLUNTEERING

Meeting the Needs of both Corporate Volunteers and CharityDan Corns, St Richard’s Hospice

Room: 4B

6 WASTE & RECYCLING

Re-use Charities in National Partnerships with Commercial F&E Retailers Craig Anderson, Furniture Re-use Network

Room: Gallery 2

7 COMMUNITY

The Social Value of Charity Retail Peter Harrison-Evans, Demos

Room: Gallery 1

8 POLICY

Devolution, Independence and Brexit: Where Does Power Lie in Modern Britain?Shona Ferrier, Charity Retail Association

Room: 4A


7 Ways Digital is Changing Charity Retail – And What You Can Do About It Zoe Amar, Zoe Amar Communications

Room: 3B/C

10 ESSENTIALS

Income Status Quo? – Still Make Your Surplus Grow Adrian Burton & Gillian Gibbon, Auditel

Room: 3A

1 4 | C H A R I T Y R E T A I L C O N F E R E N C E , E X H I B I T I O N A N D A W A R D S D I N N E R 2 0 1 6

Servicing all your commercialwaste management needs

Supplying all your clinical waste needs

Bespoke recycling processes

All container sizes provided

One call centre, one invoice, one solution

Tel: 01202 393001www.1stwaste.co.uk

Calling all Bursary Winners and Small Charity members

Meet and network with delegates from similar sized charity retail operations to your own Attend Small Charity Meet Ups, hosted by Sarah Yardley, the CRA’s Small Charities Champion, at 12.30pm at 1st Waste Management’s exhibition stand no. 34 6.45pm at the Drinks Reception, Nottingham Belfry Hotel

Charity Retail Conference Bursaries are sponsored by

Thank you for helping Choice make a real difference to the lives and hopes of so many school children in Africa.Thanks to our charity partners and the staff and volunteers who sort and pack the books, Choice Textile and our sister charity, Ihezie Foundation, has now sent well over one million carefully selected text books and educational books to schools and colleges in Africa.Further, with the aim of helping the Republic of Liberia to recover from the devastating effect of the Ebola epidemic, Ihezie Foundation is now in partnership with the Office of

the Vice President with plans to donate one million books over the course of four years.With Choice you can be assured of our first class service, always fair prices and payment on time, every time; now you can also partner with us in this great venture to bring hope and practical support to thousands of children throughout Africa.

Contact Choice on 0208 965 6699 or [email protected] for more information.

Calling all Bursary Winners and Small Charity members

Meet and network with delegates from similar sized charity retail operations to your own Attend Small Charity Meet Ups, hosted by Sarah Yardley, the CRA’s Small Charities Champion, at 12.30pm at 1st Waste Management’s exhibition stand no. 34 6.45pm at the Drinks Reception, Nottingham Belfry Hotel

Charity Retail Conference Bursaries are sponsored by

Thank you for helping Choice make a real difference to the lives and hopes of so many school children in Africa.Thanks to our charity partners and the staff and volunteers who sort and pack the books, Choice Textile and our sister charity, Ihezie Foundation, has now sent well over one million carefully selected text books and educational books to schools and colleges in Africa.Further, with the aim of helping the Republic of Liberia to recover from the devastating effect of the Ebola epidemic, Ihezie Foundation is now in partnership with the Office of

the Vice President with plans to donate one million books over the course of four years.With Choice you can be assured of our first class service, always fair prices and payment on time, every time; now you can also partner with us in this great venture to bring hope and practical support to thousands of children throughout Africa.

Contact Choice on 0208 965 6699 or [email protected] for more information.

ExhibitionPlan

Concourse

1 2 Catering 3 4 5

7 8 9 10

11 12 13 14 15

16 17 18 19 20

21 22 23 24 25

26 27 28 29 30

31 32 33 34 35

36 Catering 37 38

44

43

39

40

41

42

Catering

6

1.CharityRetailAssociation 2.Acopia3.ShopfittingsManchester4.Birketts5.Monro6.K3Retail7.HughesEscott8.TradeLinesShopEquipment9.ThePhoneCo-op10.Gumbley&Co11.BMCAzurri12.Moosh13.CTRGroup14.RGNTextiles15.StoneKing16.Morplan17.McClureSolicitors18.SalvatexRecycling19.Shoppertrak20.Nisyst21.RougeMarketing22.BurtonSafes23.CreativeTomco24.CreativeTomco25.PXtech26.FirstStopSafety27.BlakeMorgan28.Reddipak29.Auditel30.WhiteBrothers31.RTSTextileRecyclers32.RTSTextileRecyclers33.Eproductive34.1stWasteManagement35.eBayforCharity36.CharityFleetcareAlliance37.WorldofBooks38.ChoiceTextile39.Charitystore,poweredbyCybertill40.LodgeService41.StratasBusinessSolutions42.ARBRecycling43.Propress44.CharityFleetcareAlliance

Catering

45 46 47 55 54

50 51 52

4948 53

56

45.CRSBusinessSystems 51.KudosSoftware46.RobertMayofHolloway 52.VCATechnology47.BetterWorldBooks 53.FairportContainers48.BankofEngland 54.Recyclatex49.Formkraft 55.MusicMagpie50.ElleMediaGroup 56.AgileShopFittings

Exhibition Plan


Exhibition Directory


Charity Retail AssociationRepresentatives: Robin Osterley, Olaia Alamos Castresana, Julia Cloke, Dorothy Ferguson, Shona Ferrier, Matt Kelcher, Susan Meredith, Sarah Yardley

Stand 1

BANKNOTES

Bank of England CRA MemberRepresentatives: Emily Manners, Maxine Self, Kim Oakes

Stand 48020 7601 4878knowyourbank notes@bankof england.co.uk

BOOKS AND MUSIC

World of Books CRA MemberHEADLINE SPONSORRepresentatives: Stephen Boobyer, Arthur Maxfield, Steven Murray, Joshua Rouse, Ben Edwards

Stand 3701903 708193

Music Magpie CRA MemberRepresentatives: Gaynor Oldbury, Rick Weaver

Stand 550870 479 270507887 986652

Better World Books CRA Member Representatives: Matt Bourne, Martin Mullin

Stand 4701383 841437

Bric a Brac Recyclers

Salvatex Recycling CRA MemberRepresentatives: Rob Almond, Claire Hill

Stand 1801536 400002

CAR AND VAN LEASING

Charity Fleetcare AllianceCRA MemberRepresentatives: Tony Hilton, Natalie Baggley, Ron Hutton, Tony Papas, Charlie Vietch, David Anderson

Stands 36 and 440800 014 9797

CARRIER BAGS, COLLECTION SACKS & OTHER PACKAGING

Monro CRA MemberDELEGATE BAG SPONSORRepresentatives: Jackie Starbuck, Rachel Hickinbotham

Stand 501530 [email protected]

Reddipak CRA MemberRepresentatives: Stuart Dixon, Andy Stallard

Stand 2801789 720999

CHRISTMAS & GREETING CARDS

Elle Media Group CRA MemberRepresentatives: Phil Johnson, David Everest-Ring

Stand 5001268 413611

COST MANAGEMENT AND PROCUREMENT

Auditel CRA MemberRepresentatives: Adrian Burton, Gillian Gibbon

Stand 29020 3376 3201

GIFT AID, EPOS AND TILLS

CharityStore, powered by CybertillCRA Member HEADLINE SPONSORRepresentatives: Rob Finley, Jennifer Murphy, Matthew Boyham

Stand 390800 030 4459

PXtech CRA MemberWOW! Factor SponsorRepresentatives: Chris Richards, Phil Evans, Richard Merrick

Stand 2501332 921300

K3 Retail CRA MemberCATERING SPONSORRepresentatives: Andrea Taylor-Jones, Ian Maclean

Stand 601235 854100

Eproductive CRA MemberPASSPORT SPONSORRepresentatives: Chris Cowls, Sonia Fletcher, Sarah Preston

Stand 33020 7485 2500

Nisyst CRA MemberGIFT SPONSORRepresentatives: Dave Chunilal, Bob Chunilal, Geoff Evans, Daniel Ruddock


Kudos Software CRA MemberPad & Pen SponsorRepresentatives: Sarah Dodd, Paul Bewley, Charlotte Savege, Nick Walker

Stand 5101548 843586

BMc Azurri CRA MemberRepresentatives: Jeff Smith, Bob Morris

Stand 1101332 866935

CRS Business Systems CRA MemberRepresentatives: Kevin Lockwood, Peter Barnaby

Stand 4501522 824555

INFORMATION MANAGEMENT

Stratas Business Solutions CRA MemberRepresentatives: Matt Brown, David Wilson

Stand 4107825 133641

LEGAL SERVICES

Birketts CRA Member Representatives: Liz Brownsell, Louisa Saunders

Stand 401473 406383

Blake Morgan CRA MemberRepresentatives: Claire Lamkin, Rachel Sales, Max Craft

Stand 27020 7014 5279

McClure Solicitors CRA MemberRepresentatives: Adrian Howlett, Liz McDonald

Stand 170800 852 1999

Stone King CRA MemberRepresentatives: Tom Murdoch, Kathryn Williams

Stand 15020 7796 1007

NEW GOODS

Creative Tomco CRA MemberSUNDAY SYMPOSIUM SPONSORRepresentatives: Johnnie Cheng

Stands 23 and 2407885 [email protected]



Gumbley & Co CRA MemberUMBRELLA SPONSORRepresentative: Mike North

Stand 1007502 270355

Rouge Marketing CRA MemberRepresentatives: Peter Hill, Michael Byrne, Roland Heslop

Stand 2101763 272172

White Brothers CRA MemberRepresentatives: Matthew Keates, Bruce Rolls

Stand 3001993 709037

ONLINE FUNDRAISING

eBay for Charity CRA MemberHEADLINE SPONSORRepresentatives: Nick Aldridge, Shosh Goodman, Leanne Egan, Bert Bassett, Ed Leighton

Stand [email protected]

PORTABLE APPLIANCE TESTING

First Stop Safety CRA MemberRepresentatives: Kimberley Stubbs, Gareth Taylor

Stand 2601904 791050

RETAIL INTELLIGENCE

Shoppertrak CRA MemberRepresentatives: Steve Bartley, Grace Rogers

Stand 1901494 460460

VCA Technology CRA MemberRepresentatives: Andrew Frost, Gary Carson


RETAIL PROFIT PROTECTION

Lodge Service CRA MemberRepresentatives: Pete Thomas, Margaret Gibb, Samantha Flavell

Stand 4007770 635929

SECURITY

Burton Safes CRA MemberRepresentatives: Wayne Mack, Tony Lever

Stand 2201484 663388

SHOP SUPPLIES, FITTINGS, DISPLAY AND DESIGN

Acopia CRA MemberCHARITY RETAIL AWARDS SPONSORRepresentatives: Terry Gardner, Steve Hayward, Wayne Lynes, Katherine Dunham

Stand 20845 075 6111

Hughes Escott CRA MemberRepresentatives: John Hughes, Mark Escott

Stand 701793 840121

Morplan CRA MemberRepresentatives: Neil Collarbon, Rob Davis, Mark Chatterton, Derek Hooper

Stand 160800 451122

Robert May of HollowayCRA MemberRepresentatives: Keir Godfrey, Elly May

Stand 46020 7272 5225

Shopfittings Manchester CRA MemberRepresentatives: Richard Sheppard, Andy Robinson

Stand 30161 834 894307376 130405

Trade Lines Shop Equipment CRA MemberRepresentatives: Morn Sohal, Mark Swan, Beeta Sohal

Stand 80121 236 3023

Agile Shop FittingsRepresentatives: Mike Baker, Craig Stewart

Stand 560800 193 1920

FormkraftRepresentatives: Charlotte Hallas, Simon Lindsell, Catherine Grasier

Stand 490114 275 [email protected]

STEAMERS

Propress CRA MemberRepresentatives: Janet Northway, Carla Oliveira

Stand 43020 8417 0660

TELECOMS SOLUTIONS

The Phone Co-op CRA MemberRepresentatives: Chris Horne, Gemma White

Stand 901608 434084

TEXTILE BANKS

Fairport Containers CRA MemberRepresentatives: Melissa Gee, Steve Collinson, David Porter

Stand 5301257 476062

TEXTILE RECYCLERS

ARB Recycling CRA MemberHEADLINE SPONSORRepresentatives: Adrian Barker, James Wiles, Altan Riccardo, Lauren Stevens, Matthew Baldock

Stand 4201322 446724

Choice Textile CRA MemberHEADLINE SPONSORRepresentatives: Aloysius Ihezie, Colin Day, Tony Marirosan

Stand 380800 458 977007931 275200

RTS Textile Recyclers CRA MemberLANYARD AND WELL-BEING ZONE SPONSORRepresentatives: Raj Voralia, Gurdeep Basra, Kevin Dosanjh

Stands 31 and 320800 888 [email protected]

CTR Group CRA MemberRepresentatives: Mark Fitzgerald, Gemma Ray-Bannister

Stand 130800 294 5584

Moosh CRA MemberRepresentatives: Emily Howell, Mark Watson

Stand 1201322 440695

Recyclatex CRA MemberRepresentatives: Vanessa Knowles, Ross Barry, Rob Race

Stand 5407584 083585

RGN Textiles CRA MemberRepresentatives: Trevor Hill, Scarlett Marsh, Justin Frost, Mitch Swif

Stand 1407881 090407 (Trevor), 07540 294345 (Scarlett), 07377 864119 (Justin)

WASTE DISPOSAL

1st Waste ManagementHEADLINE SPONSOR AND BURSARIES SPONSOR CRA MemberRepresentatives: Mike Nicol, Gemma Roberts

Stand 3401202 393001


What you need to know...


ACCOMMODATION ANDREGISTRATION

• Room keys can be collected from 3.00pm on Monday, from the Atrium/Reception area

• The Charity Retail Association’s registration desk in the Entrance Hall will be open from 9.00am to 6.00pm on Monday and from 8.00am to 3.00pm on Tuesday. Outside of these times, delegates should contact the 24-hour security on 0115 951 3013

• Please make sure you have vacated your bedroom by 9.30am on Tuesday. Keys can be returned to either EMCC reception or the key collection boxes in the common area of your accommodation block or hotel

• Luggage may either be left in your vehicle in the car parks, which are all monitored by security, or in the luggage room in EMCC. Please inform a member of staff at the

registration desk if you wish to use the luggage room

TRANSPORT

• If you have travelled by car, it is free to park on campus. Please park in the EMCC car park if possible but if it is full, alternative car parks may be used. Permits may be required outside the EMCC car park – on-site parking attendants will advise if so. If needed, permits can be collected from EMCC reception

• On Monday evening, coaches will take you to The Nottingham Belfry for the drinks reception and dinner. The pick-up point will be outside East Midlands Conference Centre (there will be a sign outside). The coaches will run from 6.00pm to 7.30pm, and from 10.30pm – 12.30am to take delegates back to their accommodation

• If you need to book a taxi back to the station on Tuesday you can use the following companies: DG Cars: 0115 950 0500; Nottingham Cars: 0115 970 0700; Central Cars: 0115 976 2222; Lenton Cars: 0115 978 1781 or

Forest Cars Nottingham: 0115 950 0600.

FOOD

• Breakfast is served in either the Orchard Hotel restaurant or Student Halls restaurant, both located on the ground floor of your accommodation from 7.00am – 9.00am.

• All meals and refreshments are included in the Conference fee, including lunch on both Monday 26 June and Tuesday 27 June

• If you have ordered a special meal e.g. vegetarian, vegan or gluten free, please make yourself known to the

catering staff

INTERNET ACCESS

• To access WiFi in EMCC just accept the terms and conditions and you are connected. No password is required

• There is a University of Nottingham guest WiFi which is accessed by setting up an account via phone or laptop which will produce an account, the password will then be sent to you

GETTING IN TOUCH

• Exhibitors’ contact details can be found on pages 16-17 of this programme

• Please complete the evaluation form in your pack, and return it to the registration desk on Tuesday 27 June, or post it back to us

OTHER INFORMATION

• The University of Nottingham campus has a small shop and a cash machine on-site

• If you have to leave a plenary or focus session early, please try to minimise noise and disruption

• If you need any help with getting around the Conference Park or locating disabled access entry points to buildings, please speak to a member of staff who will be happy to help


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0800 289 080

• Cash and stock loss investigations

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• Point of sale integrity testing

• Mystery shopping• Support to lone workers• Security compliance

audits• Vehicle tracking• Gift Aid support

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