chapter three: communication principles for small groups
TRANSCRIPT
CHAPTER THREE:Communication Principles for Small Groups
WHAT IS “COMMUNICATION”?
The transactional process of simultaneously creating, interpreting, and negotiating shared meaning through interaction
CHARACTERISTICS OF COMMUNICATION
Symbolic Abstract, arbitrary Mostly words
Personal Meanings are in people
Transactional Multidirectional Meaning between people
Shared meaning Content and relational dimensions
“what” “how”
LISTENINGThe process that involves perceiving, interpreting, and responding to messages
Is listening the same as hearing??
ActivityEffective listening Influencing factorsListening between the lines
LISTENING PREFERENCES
Identify, and shiftPeople-oriented listenersAction-oriented listenersContent-oriented listenersTime-oriented listeners
ACTIVE LISTENING
Listening to understand a message before critically judging it
ParaphraseConfirmSensitive or controversial issues
VERBAL COMMUNICATION
Actual spoken words to communicate a message
Bypassing Organizing Being sensitive Group rules
NONVERBAL COMMUNICATION
Anything in a message that is NOT a word
Ambiguous Cannot not communicate Nonverbals reign!
Functions Emotions Supplement Substitute Regulate Contradict
NONVERBAL CATEGORIES
AppearanceSpace & seatingFacial expressionsEye contactBody movementVoiceTiming
NONVERBAL CATEGORIES
AppearanceSpace & seatingFacial expressionsEye contactBody movementVoiceTiming