chapter 5, part b
DESCRIPTION
Chapter 5, Part B. Facility Layout: Manufacturing and Services. Overview. Facility Layout Manufacturing Facility Layouts Analyzing Manufacturing Facility Layouts Service Facility Layouts Wrap-Up: What World-Class Companies Do. Facility Layout. Facility layout means planning: - PowerPoint PPT PresentationTRANSCRIPT
1 1 2002 South-Western/Thomson Learning 2002 South-Western/Thomson Learning TMTM
Slides preparedSlides preparedby John Loucksby John Loucks
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Facility Layout:Facility Layout:
Manufacturing and ServicesManufacturing and Services
Chapter 5, Part BChapter 5, Part BChapter 5, Part BChapter 5, Part B
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OverviewOverviewOverviewOverview
Facility LayoutFacility Layout Manufacturing Facility LayoutsManufacturing Facility Layouts Analyzing Manufacturing Facility LayoutsAnalyzing Manufacturing Facility Layouts Service Facility LayoutsService Facility Layouts Wrap-Up: What World-Class Companies DoWrap-Up: What World-Class Companies Do
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Facility LayoutFacility LayoutFacility LayoutFacility Layout
Facility layoutFacility layout means planning: means planning: for the location of all machines, utilities, employee for the location of all machines, utilities, employee
workstations, customer service areas, material workstations, customer service areas, material storage areas, aisles, restrooms, lunchrooms, storage areas, aisles, restrooms, lunchrooms, internal walls, offices, and computer roomsinternal walls, offices, and computer rooms
for the flow patterns of materials and people for the flow patterns of materials and people around, into, and within buildingsaround, into, and within buildings
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Locate All Areas In and Around BuildingsLocate All Areas In and Around BuildingsLocate All Areas In and Around BuildingsLocate All Areas In and Around Buildings
EquipmentEquipment Work stationsWork stations Material storageMaterial storage Rest/break areasRest/break areas UtilitiesUtilities Eating areasEating areas AislesAisles OfficesOffices
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Characteristics of the Facility Layout DecisionCharacteristics of the Facility Layout DecisionCharacteristics of the Facility Layout DecisionCharacteristics of the Facility Layout Decision
Location of these various areas impacts the flow Location of these various areas impacts the flow through the system.through the system.
The layout can affect productivity and costs The layout can affect productivity and costs generated by the system.generated by the system.
Layout alternatives are limited byLayout alternatives are limited by the amount and type of space required for the the amount and type of space required for the
various areasvarious areas the amount and type of space availablethe amount and type of space available the operations strategythe operations strategy
. . . more. . . more
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Characteristics of the Facility Layout DecisionCharacteristics of the Facility Layout DecisionCharacteristics of the Facility Layout DecisionCharacteristics of the Facility Layout Decision
Layout decisions tend to be:Layout decisions tend to be: InfrequentInfrequent Expensive to implementExpensive to implement Studied and evaluated extensivelyStudied and evaluated extensively Long-term commitmentsLong-term commitments
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Manufacturing Facility LayoutsManufacturing Facility LayoutsManufacturing Facility LayoutsManufacturing Facility Layouts
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Materials HandlingMaterials HandlingMaterials HandlingMaterials Handling
The central focus of most manufacturing layouts is to The central focus of most manufacturing layouts is to minimize the cost of processing, transporting, and minimize the cost of processing, transporting, and storing materials throughout the production system.storing materials throughout the production system.
Materials used in manufacturing include:Materials used in manufacturing include: Raw materialRaw material Purchased componentsPurchased components Work-in-progressWork-in-progress Finished goodsFinished goods Packaging materialPackaging material Maintenance, repair, and operating suppliesMaintenance, repair, and operating supplies
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Materials HandlingMaterials HandlingMaterials HandlingMaterials Handling
A A materials-handling systemmaterials-handling system is the entire network of is the entire network of transportation that:transportation that:
Receives materialReceives material Stores material in inventoriesStores material in inventories Moves material between processing pointsMoves material between processing points Deposits the finished products into vehicles for Deposits the finished products into vehicles for
delivery to customersdelivery to customers
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Materials HandlingMaterials HandlingMaterials HandlingMaterials Handling
Material-Handling PrinciplesMaterial-Handling Principles Move directly (no zigzagging/backtracking)Move directly (no zigzagging/backtracking) Minimize human effort requiredMinimize human effort required Move heavy/bulky items the shortest distancesMove heavy/bulky items the shortest distances Minimize number of times same item is movedMinimize number of times same item is moved MH systems should be flexibleMH systems should be flexible Mobile equipment should carry full loadsMobile equipment should carry full loads
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Materials HandlingMaterials HandlingMaterials HandlingMaterials Handling
Material-Handling EquipmentMaterial-Handling Equipment Automatic transfer devicesAutomatic transfer devices Containers/pallets/hand cartsContainers/pallets/hand carts ConveyorsConveyors CranesCranes ElevatorsElevators PipelinesPipelines TurntablesTurntables AGVSAGVS
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Basic Layout FormsBasic Layout FormsBasic Layout FormsBasic Layout Forms
ProcessProcess ProductProduct CellularCellular Fixed-PositionFixed-Position HybridHybrid
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Process (Job Shop) LayoutsProcess (Job Shop) LayoutsProcess (Job Shop) LayoutsProcess (Job Shop) Layouts
Equipment that perform similar processes are Equipment that perform similar processes are grouped togethergrouped together
Used when the operations system must handle a wide Used when the operations system must handle a wide variety of products in relatively small volumes (i.e., variety of products in relatively small volumes (i.e., flexibility is necessary)flexibility is necessary)
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Characteristics of Process LayoutsCharacteristics of Process LayoutsCharacteristics of Process LayoutsCharacteristics of Process Layouts
General-purpose equipment is usedGeneral-purpose equipment is used Changeover is rapidChangeover is rapid Material flow is intermittentMaterial flow is intermittent Material handling equipment is flexibleMaterial handling equipment is flexible Operators are highly skilledOperators are highly skilled . . . more. . . more
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Characteristics of Process LayoutsCharacteristics of Process LayoutsCharacteristics of Process LayoutsCharacteristics of Process Layouts
Technical supervision is requiredTechnical supervision is required Planning, scheduling and controlling functions are Planning, scheduling and controlling functions are
challengingchallenging Production time is relatively longProduction time is relatively long In-process inventory is relatively highIn-process inventory is relatively high
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Product (Assembly Line) LayoutsProduct (Assembly Line) LayoutsProduct (Assembly Line) LayoutsProduct (Assembly Line) Layouts
Operations are arranged in the sequence required to Operations are arranged in the sequence required to make the productmake the product
Used when the operations system must handle a Used when the operations system must handle a narrow variety of products in relatively high volumesnarrow variety of products in relatively high volumes
Operations and personnel are dedicated to producing Operations and personnel are dedicated to producing one or a small number of productsone or a small number of products
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Characteristics of Product LayoutsCharacteristics of Product LayoutsCharacteristics of Product LayoutsCharacteristics of Product Layouts
Special-purpose equipment are usedSpecial-purpose equipment are used Changeover is expensive and lengthyChangeover is expensive and lengthy Material flow approaches continuousMaterial flow approaches continuous Material handling equipment is fixedMaterial handling equipment is fixed Operators need not be as skilledOperators need not be as skilled . . . more. . . more
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Characteristics of Product LayoutsCharacteristics of Product LayoutsCharacteristics of Product LayoutsCharacteristics of Product Layouts
Little direct supervision is requiredLittle direct supervision is required Planning, scheduling and controlling functions are Planning, scheduling and controlling functions are
relatively straight-forwardrelatively straight-forward Production time for a unit is relatively shortProduction time for a unit is relatively short In-process inventory is relatively lowIn-process inventory is relatively low
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Cellular Manufacturing LayoutsCellular Manufacturing LayoutsCellular Manufacturing LayoutsCellular Manufacturing Layouts
Operations required to produce a particular family Operations required to produce a particular family (group) of parts are arranged in the sequence required (group) of parts are arranged in the sequence required to make that familyto make that family
Used when the operations system must handle a Used when the operations system must handle a moderate variety of products in moderate volumesmoderate variety of products in moderate volumes
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Characteristics of Cellular ManufacturingCharacteristics of Cellular ManufacturingRelative to Process LayoutsRelative to Process Layouts
Characteristics of Cellular ManufacturingCharacteristics of Cellular ManufacturingRelative to Process LayoutsRelative to Process Layouts
Equipment can be less general-purposeEquipment can be less general-purpose Material handling costs are reducedMaterial handling costs are reduced Training periods for operators are shortenedTraining periods for operators are shortened In-process inventory is lowerIn-process inventory is lower Parts can be made faster and shipped more quicklyParts can be made faster and shipped more quickly
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Characteristics of Cellular ManufacturingCharacteristics of Cellular ManufacturingRelative to Product LayoutsRelative to Product Layouts
Characteristics of Cellular ManufacturingCharacteristics of Cellular ManufacturingRelative to Product LayoutsRelative to Product Layouts
Equipment can be less special-purposeEquipment can be less special-purpose Changeovers are simplifiedChangeovers are simplified Production is easier to automateProduction is easier to automate
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Fixed-Position LayoutsFixed-Position LayoutsFixed-Position LayoutsFixed-Position Layouts
Product remains in a fixed position, and the Product remains in a fixed position, and the personnel, material and equipment come to itpersonnel, material and equipment come to it
Used when the product is very bulky, large, heavy or Used when the product is very bulky, large, heavy or fragile fragile
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Hybrid LayoutsHybrid LayoutsHybrid LayoutsHybrid Layouts
Actually, most manufacturing facilities use a Actually, most manufacturing facilities use a combination of layout types.combination of layout types.
An example of a hybrid layout is where departments An example of a hybrid layout is where departments are arranged according to the types of processes but are arranged according to the types of processes but the products flow through on a product layout.the products flow through on a product layout.
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New Trends in Manufacturing LayoutsNew Trends in Manufacturing LayoutsNew Trends in Manufacturing LayoutsNew Trends in Manufacturing Layouts
Designed for qualityDesigned for quality Designed for flexibility - to quickly shift to different Designed for flexibility - to quickly shift to different
product models or to different production ratesproduct models or to different production rates Cellular layout within larger process layoutsCellular layout within larger process layouts Automated material handlingAutomated material handling U-shaped production linesU-shaped production lines . . . more. . . more
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New Trends in Manufacturing LayoutsNew Trends in Manufacturing LayoutsNew Trends in Manufacturing LayoutsNew Trends in Manufacturing Layouts
More open work areas with fewer walls, partitions, or More open work areas with fewer walls, partitions, or other obstaclesother obstacles
Smaller and more compact factory layoutsSmaller and more compact factory layouts Less space provided for storage of inventories Less space provided for storage of inventories
throughout the layoutthroughout the layout
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Planning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility Layouts
Two Categories of Software ToolsTwo Categories of Software Tools Computer aided design (CAD)Computer aided design (CAD)
Allows 3-D, full-color views of facility designAllows 3-D, full-color views of facility design Allows virtual walk-throughsAllows virtual walk-throughs Ex. – ArchiCAD, AutoSketch, AutoCADEx. – ArchiCAD, AutoSketch, AutoCAD
Computer simulationComputer simulation Can simulate proposed system layout in operation Can simulate proposed system layout in operation
and measure its performanceand measure its performance Ex. – ProModel, VisFactory, SIMPROCESSEx. – ProModel, VisFactory, SIMPROCESS
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Process and Warehouse LayoutsProcess and Warehouse Layouts Product LayoutsProduct Layouts Cellular Manufacturing LayoutsCellular Manufacturing Layouts
Planning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility Layouts
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Planning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility Layouts
Process LayoutsProcess Layouts Primary focus is on the efficient flow of materialsPrimary focus is on the efficient flow of materials The wide variety of potential product routings The wide variety of potential product routings
through the facility can be evaluated using through the facility can be evaluated using computer simulationcomputer simulation
Warehouse LayoutsWarehouse Layouts Primary focus is the fast storage and retrieval of Primary focus is the fast storage and retrieval of
inventory itemsinventory items Decisions about aisle size/placement and location Decisions about aisle size/placement and location
of each inventory item can be evaluated using of each inventory item can be evaluated using computer simulationcomputer simulation
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Planning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility LayoutsPlanning Manufacturing Facility Layouts
Product LayoutsProduct Layouts Primary focus is on the analysis of production linesPrimary focus is on the analysis of production lines The goal of the production line analysis is to:The goal of the production line analysis is to:
Determine how many workstations to haveDetermine how many workstations to have Determine which tasks to assign to which Determine which tasks to assign to which
workstationworkstation Minimize the number of workers & machines usedMinimize the number of workers & machines used Provide the required amount of capacityProvide the required amount of capacity
Line balancingLine balancing is a key part of the analysis is a key part of the analysis
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Planning Product LayoutsPlanning Product LayoutsPlanning Product LayoutsPlanning Product Layouts
Line Balancing ProcedureLine Balancing Procedure
1. Determine the tasks involved in completing 1 unit1. Determine the tasks involved in completing 1 unit
2. Determine the order in which tasks must be done2. Determine the order in which tasks must be done
3. Draw a precedence diagram3. Draw a precedence diagram
4. Estimate task times4. Estimate task times
5. Calculate the cycle time5. Calculate the cycle time
6. Calculate the minimum number of workstations6. Calculate the minimum number of workstations
7. Use a heuristic to assign tasks to workstations7. Use a heuristic to assign tasks to workstations
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Planning Product LayoutsPlanning Product LayoutsPlanning Product LayoutsPlanning Product Layouts
Line Balancing HeuristicsLine Balancing Heuristics Heuristic methodsHeuristic methods, based on simple rules, have been , based on simple rules, have been
developed to provide good (not optimal) solutions to developed to provide good (not optimal) solutions to line balancing problemsline balancing problems
Heuristic methods include:Heuristic methods include: Incremental utilization (IU) methodIncremental utilization (IU) method Longest-task-time (LTT) methodLongest-task-time (LTT) method … … and many othersand many others
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Planning Product LayoutsPlanning Product LayoutsPlanning Product LayoutsPlanning Product Layouts
Incremental Utilization MethodIncremental Utilization Method Add tasks to a workstation in order of task Add tasks to a workstation in order of task
precedence one at a time until utilization is 100% or precedence one at a time until utilization is 100% or is observed to fallis observed to fall
Then the above procedure is repeated at the next Then the above procedure is repeated at the next workstation for the remaining tasksworkstation for the remaining tasks
Pro – Appropriate when one or more task times is Pro – Appropriate when one or more task times is equal to or greater than the cycle timeequal to or greater than the cycle time
Con – Might create the need for extra equipmentCon – Might create the need for extra equipment
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Planning Product LayoutsPlanning Product LayoutsPlanning Product LayoutsPlanning Product Layouts
Longest-Task-Time MethodLongest-Task-Time Method Adds tasks to a workstation one at a time in the order Adds tasks to a workstation one at a time in the order
of task precedence.of task precedence. If two or more tasks tie for order of precedence, the If two or more tasks tie for order of precedence, the
one with the longest task time is addedone with the longest task time is added Conditions for its use:Conditions for its use:
No task time can be greater than the cycle timeNo task time can be greater than the cycle time There can be no duplicate workstationsThere can be no duplicate workstations
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line BalancingLine Balancing
Armstrong produces bicycle tire pumps on a Armstrong produces bicycle tire pumps on a production line. The time to perform the 6 tasks in production line. The time to perform the 6 tasks in producing a pump and their immediate predecessor producing a pump and their immediate predecessor tasks are shown on the next slide.tasks are shown on the next slide.
Ten pumps per hour must be produced and 45 Ten pumps per hour must be produced and 45 minutes per hour are productive.minutes per hour are productive.
Use the incremental utilization heuristic to Use the incremental utilization heuristic to combine the tasks into workstations in order to combine the tasks into workstations in order to minimize idle time.minimize idle time.
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line BalancingLine Balancing Tasks thatTasks that Time to Time toImmediatelyImmediately Perform Perform
TaskTask PrecedePrecede Task (min.)Task (min.) AA ---- 5.4 5.4
BB AA 3.2 3.2 CC ---- 1.5 1.5 DD B,C B,C 2.8 2.8 EE DD 17.1 17.1 FF EE 12.812.8
Total = 42.8Total = 42.8
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line Balancing – Network (Precedence) DiagramLine Balancing – Network (Precedence) Diagram
AAAA
CCCC
BBBB EEEEDDDD FFFF
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line Balancing – Cycle TimeLine Balancing – Cycle Time
= 45/10 = 4.5 minutes per pump= 45/10 = 4.5 minutes per pump
Productive Time per HourCycle Time =
Demand per Hour
Productive Time per HourCycle Time =
Demand per Hour
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line Balancing – Minimum Number of WorkstationsLine Balancing – Minimum Number of Workstations
MinimumMinimum Number ofNumber ofWorkstationsWorkstations
= [(42.8)(10)]/45 = 9.51 workstations= [(42.8)(10)]/45 = 9.51 workstations
(Total Task Time)(Demand per Hour)=
Productive Time per Hour
(Total Task Time)(Demand per Hour)=
Productive Time per Hour
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line Balancing – Incremental Utilization HeuristicLine Balancing – Incremental Utilization Heuristic
WS TasksWS Tasks Mins./pump Mins./pump #WS’s Incr.Util. #WS’s Incr.Util. 11 AA 5.4 5.4 5.4/4.5=1.2= 2 60.0% 5.4/4.5=1.2= 2 60.0% 11 A,BA,B 5.4 + 3.2 5.4 + 3.2 8.6/4.5=1.9= 2 95.0% 8.6/4.5=1.9= 2 95.0% 11 A,B,CA,B,C 8.6 + 1.5 8.6 + 1.5 10.1/4.5=2.2= 3 49.8% 10.1/4.5=2.2= 3 49.8% 22 CC 1.5 1.5 1.5/4.5=.33= 1 33.3% 1.5/4.5=.33= 1 33.3% 22 C,DC,D 1.5 + 2.8 1.5 + 2.8 4.3/4.5=.96= 1 95.6% 4.3/4.5=.96= 1 95.6% 22 C,D,EC,D,E 4.3 + 17.1 21.4/4.5=4.8= 5 95.1% 4.3 + 17.1 21.4/4.5=4.8= 5 95.1% 33 EE 17.1 17.1 17.1/4.5=3.8= 4 95.0% 17.1/4.5=3.8= 4 95.0% 33 E,FE,F 17.1 + 12.8 29.9/4.5=6.6= 7 94.9% 17.1 + 12.8 29.9/4.5=6.6= 7 94.9% 44 FF 12.8 12.8 12.8/4.5=2.8= 3 94.8% 12.8/4.5=2.8= 3 94.8%
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Example: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong PumpsExample: Armstrong Pumps
Line Balancing – Utilization of Production LineLine Balancing – Utilization of Production Line
= 9.51/10 = .951 = 95.1% = 9.51/10 = .951 = 95.1%
Minimum Number of WorkstationsUtilization =
Actual Number of WorkstationsMinimum Number of Workstations
Utilization = Actual Number of Workstations
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Planning Product LayoutsPlanning Product LayoutsPlanning Product LayoutsPlanning Product Layouts
Rebalancing a Production LineRebalancing a Production Line Changes that can lead to production lines being out of Changes that can lead to production lines being out of
balance or having insufficient/excess capacity are:balance or having insufficient/excess capacity are: Changes in demandChanges in demand Machine modificationsMachine modifications Variations in employee learning and trainingVariations in employee learning and training
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Planning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing Layouts
Cell Formation DecisionCell Formation Decision Which machines are assigned to manufacturing Which machines are assigned to manufacturing
cellscells Which parts will be produced in each cellWhich parts will be produced in each cell
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Planning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing Layouts
Fundamental Requirements for Parts to be Made in Fundamental Requirements for Parts to be Made in CellsCells Demand for the parts must be high enough and Demand for the parts must be high enough and
stable enough that moderate batch sizes of the stable enough that moderate batch sizes of the parts can be produced periodically.parts can be produced periodically.
Parts must be capable of being grouped into parts Parts must be capable of being grouped into parts families.families.
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Planning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing Layouts
More-Complex Issues to be ResolvedMore-Complex Issues to be Resolved If all the parts cannot be cleanly divided between If all the parts cannot be cleanly divided between
cells, how will we decide which are to be the cells, how will we decide which are to be the exceptional parts?exceptional parts?
If inadequate capacity is available to produce all the If inadequate capacity is available to produce all the parts in cells, which parts should be made outside the parts in cells, which parts should be made outside the cells?cells?
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Planning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing LayoutsPlanning Cellular Manufacturing Layouts
Cell Formation ProcedureCell Formation Procedure1.1. Form the Parts-Machines Matrix. Form the Parts-Machines Matrix.2.2. Rearrange the Rows. Rearrange the Rows.
Place the machines that produce the same parts in Place the machines that produce the same parts in adjacent rows.adjacent rows.
3.3. Rearrange the Columns. Rearrange the Columns. Place the parts requiring the same machines in Place the parts requiring the same machines in
adjacent columns.adjacent columns.4.4. Use the rearranged parts-machines matrix to identify Use the rearranged parts-machines matrix to identify
cells, the machines for that cell and the parts that will cells, the machines for that cell and the parts that will be produced in that cell.be produced in that cell.
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Example: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx Superchargers
Cell FormulationCell Formulation
Maxx produces superchargers for high Maxx produces superchargers for high performance cars and trucks. Maxx has implemented performance cars and trucks. Maxx has implemented a group technology program in its shop and now must a group technology program in its shop and now must formulate the manufacturing cells. Maxx has formulate the manufacturing cells. Maxx has identified six parts that meet the requirements for identified six parts that meet the requirements for CM.CM.
The parts-machines matrix on the next slide The parts-machines matrix on the next slide identifies the 6 parts and 5 machines on which the identifies the 6 parts and 5 machines on which the parts are presently produced.parts are presently produced.
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Example: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx Superchargers
Cell Formulation – Original MatrixCell Formulation – Original Matrix
11 22 33 44 55 66
XX XX XX
XX XX XX XX
XX XX
XX XX
XX XX XX
AA
BB
CC
DD
EE
PartsParts
MachinesMachines
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Example: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx Superchargers
Cell Formulation – Rows RearrangedCell Formulation – Rows Rearranged
11 22 33 44 55 66
XX XX XX
XX XX XX
XX XX
XX XX
XX XX XX XX
AA
EE
DD
CC
BB
PartsParts
MachinesMachines
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Example: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx Superchargers
Cell Formulation – Columns RearrangedCell Formulation – Columns Rearranged
33 55 6*6* 11 22 44
XX XX XX
XX XX XX
XX XX
XX XX
XX XX XX XX
AA
EE
DD
CC
BB
PartsParts
MachinesMachines
* exceptional part* exceptional part
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Example: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx SuperchargersExample: Maxx Superchargers
Cell Formulation – SummaryCell Formulation – Summary
2 manufacturing cells (MC1, MC2) will be used.2 manufacturing cells (MC1, MC2) will be used. Parts 3 and 5 will be produced in MC1 on Parts 3 and 5 will be produced in MC1 on
machines A and E.machines A and E. Parts 1, 2 and 4 will be produced in MC2 on Parts 1, 2 and 4 will be produced in MC2 on
machines B, C and D.machines B, C and D. Part 6 is an Part 6 is an exceptional partexceptional part that cannot be that cannot be
produced within a single cell.produced within a single cell.
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Service Facility LayoutsService Facility Layouts
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Characteristics of ServicesCharacteristics of ServicesCharacteristics of ServicesCharacteristics of Services
There may be a diversity of services providedThere may be a diversity of services provided There are three dimensions to the type of service:There are three dimensions to the type of service:
Standard or custom designStandard or custom design Amount of customer contactAmount of customer contact Mix of physical goods and intangible servicesMix of physical goods and intangible services
There are three types of service operations:There are three types of service operations: Quasi manufacturingQuasi manufacturing Customer-as-participantCustomer-as-participant Customer-as-productCustomer-as-product
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Characteristics of Service Facility LayoutsCharacteristics of Service Facility LayoutsCharacteristics of Service Facility LayoutsCharacteristics of Service Facility Layouts
The encounter between the customer and the service The encounter between the customer and the service must be provided for.must be provided for.
The degree to which customer-related features must The degree to which customer-related features must be provided varies with the amount of customer be provided varies with the amount of customer involvement and customer contact.involvement and customer contact.
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Planning Service Facility LayoutsPlanning Service Facility LayoutsPlanning Service Facility LayoutsPlanning Service Facility Layouts
Quasi-Manufacturing ServicesQuasi-Manufacturing Services Several topics previously discussed under Several topics previously discussed under
Manufacturing Layouts are relevant here:Manufacturing Layouts are relevant here: Principles of material handlingPrinciples of material handling CAD and simulation softwareCAD and simulation software Line balancingLine balancing
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Planning Service Facility LayoutsPlanning Service Facility LayoutsPlanning Service Facility LayoutsPlanning Service Facility Layouts
Customer-as-Participant & Customer-as-ProductCustomer-as-Participant & Customer-as-Product An important element is providing for customer An important element is providing for customer
waiting lineswaiting lines Amount of space needed for service counters Amount of space needed for service counters
and waiting customersand waiting customers Placement of waiting lines in overall layoutPlacement of waiting lines in overall layout
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Planning Service Facility LayoutsPlanning Service Facility LayoutsPlanning Service Facility LayoutsPlanning Service Facility Layouts
For many service operations, layouts are like process For many service operations, layouts are like process layouts in manufacturinglayouts in manufacturing
The departments of hospitals are grouped and located The departments of hospitals are grouped and located according to their processesaccording to their processes
In some cases, In some cases, closeness ratingscloseness ratings are used to reflect the are used to reflect the desirability of having one department near anotherdesirability of having one department near another
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Using Closeness Ratings Using Closeness Ratings to Develop Service Facility Layoutsto Develop Service Facility Layouts
Using Closeness Ratings Using Closeness Ratings to Develop Service Facility Layoutsto Develop Service Facility Layouts
StartStart Let m = 1 and n = 6.Let m = 1 and n = 6.
Identify dept. pairs with CR of m.Identify dept. pairs with CR of m.
Develop layout with dept. pairs iden- Develop layout with dept. pairs iden- tified in Step 2 adjacent to one another.tified in Step 2 adjacent to one another.
Identify dept. pairs with CR of n.Identify dept. pairs with CR of n.
Fit the dept. pairs identified in Step 4Fit the dept. pairs identified in Step 4into the trial layout from Step 3.into the trial layout from Step 3.
Step 1Step 1
Step 2Step 2
Step 3Step 3
Step 4Step 4
Step 5Step 5
Examine the trial layout from Step 5.Examine the trial layout from Step 5.If any CRs of dept. pairs are violated,If any CRs of dept. pairs are violated,rearrange depts. to comply with CRs.rearrange depts. to comply with CRs.
Step 6Step 6
DoesDoesm = 3 and n = 4m = 3 and n = 4
??
StopStop
Let m = m + 1Let m = m + 1 and n = n - 1.and n = n - 1.
NoNo
YesYes
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Using Closeness Ratings Using Closeness Ratings to Develop Service Facility Layoutsto Develop Service Facility Layouts
Using Closeness Ratings Using Closeness Ratings to Develop Service Facility Layoutsto Develop Service Facility Layouts
Typical Closeness RatingsTypical Closeness Ratings
ClosenessCloseness Meaning Meaning
RatingRating of Rating of Rating
11 Necessary Necessary 22 Very Important Very Important 33 Important Important 44 Slightly Important Slightly Important 55 Unimportant Unimportant 66 Undesirable Undesirable
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Example: AG AdvertisingExample: AG AdvertisingExample: AG AdvertisingExample: AG Advertising
Using Closeness RatingsUsing Closeness Ratings
AG Advertising is moving into a new office AG Advertising is moving into a new office suite having seven large, roughly equal size rooms, suite having seven large, roughly equal size rooms, one for each department of the firm. Lisa, the one for each department of the firm. Lisa, the manager, must now assign each department to a manager, must now assign each department to a room. She has developed a grid of closeness ratings room. She has developed a grid of closeness ratings (on the next slide) for the 21 unique pairs of (on the next slide) for the 21 unique pairs of departments.departments.
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Example: AG Advertising Example: AG Advertising Example: AG Advertising Example: AG Advertising
55
66
44
44
22
3333
55
44
11
2266
2244
3333
116655
1122
Closeness Ratings GridCloseness Ratings Grid
Dept. ADept. A
Dept. BDept. B
Dept. CDept. C
Dept. DDept. D
Dept. EDept. E
Dept. FDept. F
Dept. GDept. G
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Example: AG AdvertisingExample: AG AdvertisingExample: AG AdvertisingExample: AG Advertising
Unassigned Rooms of Office SuiteUnassigned Rooms of Office Suite
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Layout Satisfying All Pairings ofLayout Satisfying All Pairings of
Departments with 1 Closeness RatingsDepartments with 1 Closeness Ratings
CR = 1CR = 1 B – DB – D B – FB – F C – GC – G
Example: AG AdvertisingExample: AG AdvertisingExample: AG AdvertisingExample: AG Advertising
BB DD
FF CC GG
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Trying to satisfying all pairings of departments withTrying to satisfying all pairings of departments with
6 closeness ratings, we see that Dept. C needs to be6 closeness ratings, we see that Dept. C needs to be
moved.moved.
CR = 1CR = 1 CR = CR = 66 B – DB – D A – A – DD B – FB – F B – C B – C C – GC – G
Example: AG AdvertisingExample: AG AdvertisingExample: AG AdvertisingExample: AG Advertising
BB DD
FF GG CC
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Example: AG AdvertisingExample: AG AdvertisingExample: AG AdvertisingExample: AG Advertising
Layout Satisfying All Pairings of Departments with 6 Layout Satisfying All Pairings of Departments with 6 Closeness Ratings (note that we swapped Dept. D and Closeness Ratings (note that we swapped Dept. D and Dept. F)Dept. F)
CR = 1CR = 1 CR = CR = 66 B – DB – D A – A – DD B – FB – F B – C B – C C – GC – G
BB FF AA
DD EE GG CC
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Wrap-Up: World-Class PracticeWrap-Up: World-Class PracticeWrap-Up: World-Class PracticeWrap-Up: World-Class Practice
Strive for flexibility in layoutsStrive for flexibility in layouts Multi-job training of workersMulti-job training of workers Sophisticated preventive-maintenance programsSophisticated preventive-maintenance programs Flexible machinesFlexible machines Empowered workers trained in problem solvingEmpowered workers trained in problem solving Layouts small and compactLayouts small and compact
Services follow the above practices plus incorporate Services follow the above practices plus incorporate customer needs in designcustomer needs in design
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End of Chapter 5, Part BEnd of Chapter 5, Part B