Chapter #10

Societal Concerns

T and D in the future

• Basic skills training• English• Disabilities• OLDER Workers• Teleworkers

Development in the future

• EE evaluation techniques• Tech obsolescence prevention• Foreign cultures• Substance abuse• Stress• Time management

cont.

• Sexual Harassment training• Customer service• Team skills• Diversity• Wellness• Safety

Basic skills

• Reading, writing, speaking, math

• 40 millions in US over age 16 are functionally illiterate

• 21% of American workers– ....... US Dept. of Education

Functionally illiterate

• cannot draft letter• only simple add and subtract

skills

Survey by National Inst of Literacy (NIFL)

• US Business loses $60 Million in lost productivity due to illiteracy

• yet only 5% of firms do anything about it.

• need to teach basic skills

Basic Skills Training

• Task analysis

• Person analysis

• Learning objectives

School to Work Programs Act (1994)

• Only 1/3 high school grads go to college

• Helps 2/3 grads transition successfully to work

English Training

• Problem: identifying those who need help

• Example John Hopkins – University of Maryland

– Professors have to pass fluency tests.

The Disabled

• Two major laws• Vocational Rehabilitation Act

− requires er to use affirmative action to hire disabled

• ADA

Research

• Missing extremities 1million• Deformities (birth) 12.8 million• Hearing 4 million• Paralysis .4 million• Speech 1.1 million• Visual 4.3 million• Other 3.7 million• 2 or more 9.9 million

Older Workers

• Labor Dept. Stats• Ees over 55 are 25% of workforce• More than 1 million have returned• Account for more than 22% of job

growth• 15% over 65 work part/full time

more Labor Dept facts

• over age 60 learn great• better work ethic• no difference in productivity• better job satisfaction• less turnover• less mental problems• better basic skills

T&D Programs for Older Workers

• More relaxed• Step by step• Experiential learning• Self paced• Must be relevant• Pre retirement education

Adults, Dislocated, Layoffsand Youth• Workforce Investment Act (1998)

• state by state literacy programs• job training, assessment, counseling• offered to all adults, drop outs,

homeless, runaways

Telecommuting Training

• 19.6 million telecommute in US• Training programs must include

• SELF MANAGEMENT SKILLS• HOME OFFICE SET UP• CLEAR PERFORMANCE GOALS• BRING IN TO COMMUNICATE REGULARLY

Managers and professionals

• Performance evaluation training

Cross cultural training

• $150 – 250,000 for each mngr.• 20% return before job complete• Can’t adapt to new culture• Departure training

Professional Obsolescence

• Stagnant growth• No new knowledge

• lifelong learning• learning organizations• professional organizations

Employee Assistance Programs

• (90%) firms have them• offered at no charge• for ee and for families• outsourced to independent firms

EAP cont.

• provide• needed training• stress• drug/alcohol• mental problems• financial• weight• conflict mgnt

Stress Mngt Training

• #1 problem in US Business• Cost... 300 billion• Causes:

• ½ OF ALL MISSED DAYS• 40% of T.O.• workplace violence

– #2 cause of death at work

Time Management Training

• Higher goals mean more time limits

• Increased pace of work• greater need for more

productivity

Sexual Harassment Training

Diversity Training

• Hispanic ees growing 5X faster than general population

• Asians and Hispanics will represent ½ of all job growth over next 50 years

• Whites will become minority this century.

• 60% of US women work

Wellness Training

• To decrease insurance costs• Exercise• Life style training• Obesity• Drugs• Ergonomics• Parenting

Safety Training

• Accidents and work related illness cost to US business

• 121 billion yearly.

Customer Service Training

Team Skills Training

• Cross training• 360 feedback• Problem solving• Role clarification• Conflict resolution