Chapter 1Chapter 1

Communication Communication OverviewOverview

Introduction to Communications Applications

““Few things can help an Few things can help an individual more than to individual more than to

place responsibility on him, place responsibility on him, and to let him know that you and to let him know that you

trust him." trust him." --Booker T. WashingtonBooker T. Washington

Building Building Responsibility Responsibility

Build responsible communication skills by using ethical, clear messages Both verbal and non-verbal communications

have impact

What are Ethics?What are Ethics?

"Ethics: A person's "Ethics: A person's sense of right and sense of right and

wrong."wrong."

The Foundation for Good The Foundation for Good Communication - ValuesCommunication - Values

Three essential elements

Good, ethical person

Communicateconstructively

Care about your audience

Major Parts of Major Parts of Communication ProcessCommunication Process

The four major parts of communication are: Sender Message Receiver Feedback

The Communication The Communication ModelModel

Sender (transmits message) Message (words, body language and

symbols that convey an ideas)

Receiver (interprets message) transmits feedback through words,

body language and symbols

Communication ModelCommunication Model

MESSAGEWord, tone, gestures,Facial Expressions

FEEDBACKFacial expressions, eye contact,Body language, questions

What are Responsibilities What are Responsibilities of the Sender?of the Sender?

Think before you speak Articulate your words Watch the receiver

What are Responsibilities What are Responsibilities of the Receiver?of the Receiver?

Ask questions Learn about issues

and people Relate to their

background

Barriers to Barriers to CommunicationCommunication

A responsible communicator works to eliminate barriers or road blocks

Attitudinal Cultural EducationalEnvironmental Social

StereotypingStereotyping

Stereotyping Labeling people based on

their group and a preconceived idea

Non-Verbal Non-Verbal CommunicationCommunication

Body Language Facial Expressions Symbols

A symbol is anything A symbol is anything that stands for an idea.that stands for an idea. Possessions Clothing Signs Gestures

Common = goodbye, hello, no, yes, I don’t know, peace

–4 U

Forms of Forms of CommunicationCommunication

Conversation with yourself = Intrapersonal

One-on-one communication = Interpersonal

Communicating with more than one = Group

Forms of Forms of CommunicationCommunication

Television, Internet, radio = mass media

Art of studying public speaking = rhetoric or oratory

Another name for a speaker = orator

Aristotle’s Three Types Aristotle’s Three Types of Appealsof Appeals

Logical appeal = sequence in organization and analysis

Emotional appeal = strikes a chord

Ethical appeal = natural honesty

Where might you find each kind?