7/30/2019 Chap011 (01)

1/13

*

*Chapter Eleven

HumanResource

Management:Finding andKeeping the

BestEmployees

Copyright 2010 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

7/30/2019 Chap011 (01)

2/13

*

*CHALLENGES in FINDINGHIGH-LEVEL WORKERS

A shortage of trained workers in key areas

Worker shortage in skilled trades

Changes in employee attitudes about work

A declining economy with fewer full-time jobs

Expanding global markets with low-wage workers

Increasing benefit demands and benefit costs

A decreased sense of employee loyalty

LG1

The HumanResourceChallenge

11-2

7/30/2019 Chap011 (01)

3/13

*

*CIVIL RIGHTS ACT of 1964

Title VII prohibits discrimination in hiring, firing,compensation, apprenticeships, training, terms,conditions or privileges of employment based on:

-Race

- Religion

- Creed

- Sex

- Age

- National Origin

LG2

Laws AffectingHuman ResourceManagement

11-3

7/30/2019 Chap011 (01)

4/13

*

*HUMAN RESOURCE PLANNING

PROCESS

Determining aFirms Human

Resource Needs

LG3

Preparing a human resourceinventory of employees.

Preparing a job analysis.

Assessing future humanresource demand.

Assessing future labor

supply.

Establishing a strategic plan.

11-4

7/30/2019 Chap011 (01)

5/13

*

*RECRUITING EMPLOYEES

RecruitingEmployees froma DiversePopulation

LG4

Recruitment -- The set of activities for obtaining theright number of qualified people at the right time.

Human resource managers use both internal andexternal sources to recruit employees.

Small businessesoften make use of

web sources likeCareerBuilder andMonster to recruitemployees.

11-5

7/30/2019 Chap011 (01)

6/13

*

*EMPLOYEE SOURCES

LG4

RecruitingEmployees froma DiversePopulation

11-6

7/30/2019 Chap011 (01)

7/13

*

*SELECTION

SelectingEmployees WhoWill beProductive

LG5

Selection -- The process of gathering informationand deciding who should be hired, under legalguidelines, to fit the needs of the organization andindividuals.

11-7

7/30/2019 Chap011 (01)

8/13

*

*TRAINING and DEVELOPING

EMPLOYEES

Training andDevelopingEmployees forOptimumPerformance

LG6

Training and Development -- All attempts toimprove productivity by increasing an employees

ability to perform.

Training focuses on short-term skills.

Development focuses on long-term abilities.

11-8

7/30/2019 Chap011 (01)

9/13

*

*MOST COMMONLY USED TRAINING

and DEVELOPMENT ACTIVITIES

Training andDevelopingEmployees forOptimumPerformance

LG6

Orientation

On-the-Job Training

Apprenticeships

Off-the-Job Training

Online Training

Vestibule Training

Job Simulation

11-9

7/30/2019 Chap011 (01)

10/13

*

*DEVELOPING EFFECTIVE

MANAGERS

ManagementDevelopment

LG6

Management Development -- The process oftraining and educating employees to become goodmanagers and tracking the progress of their skills

over time.

Management training includes:

- On-the-job coaching

- Understudy positions

- Job rotation

- Off-the-job courses and training

11-10

7/30/2019 Chap011 (01)

11/13

*

*COMPENSATION PROGRAMS

CompensatingEmployees:Attracting andKeeping the Best

LG8

A managed and competitive compensationprogram helps:

- Attract the kinds of employees the business needs.

-Build employee incentive to work efficiently andproductively.

- Keep valued employees from going to competitors orstarting their own firm.

- Maintain a competitive market position by keeping costslow due to high productivity from a satisfied workforce.

- Provide employee financial security through wages andfringe benefits.

11-11

7/30/2019 Chap011 (01)

12/13

*

*TYPES of PAY SYSTEMS Pay Systems

LG8

Salary

Hourly Wage/Day Work

Piecework System Commission Plans

Bonus Plans

Profit Sharing Plans Gain-Sharing Plans

Stock Options

11-12

7/30/2019 Chap011 (01)

13/13

*

*FLEXIBLE SCHEDULING PLANS

SchedulingEmployees to MeetOrganizational andEmployee Needs

LG9

Flextime Plan -- Gives employees some freedom tochoose which hours to work as long as they work the

required number.

Compressed Work Week -- Employees work thefull number of work hours, but in fewer than thestandard number of days.

Job Sharing -- Lets two or more part-timeemployees share on a full-time job.

11-13