challenges in the recruitment and retention of overseas personnel
TRANSCRIPT
© Jean AbiNader [email protected]
Managing Human CapitalChallenges in the Recruitment and Retention of Overseas Personnel
Program ObjectiveWork More Effectively Across Cultures
The ability to act effectively across differing work cultures
is critical.
Today more than ever.
Why?
1 More U.S. companies are relying
on local staff to run their international operations.
2 They’re also relying more on
digital communications.
This program enables participants to identify, discuss, and experience the various
dimensions of cross-cultural communications that affect the capacity for managing a company’s human resources (HR) and
recruitment functions.
Session TopicsWhat We’ll Cover
Defining cross-cultural communications and the value of “Global Dexterity”—why bother?
1
How to embed cultural competency skills into your tool kit—developing insights and options.
2
Managing Cultural Diversity
3
Each Section Features Exercises
Learn by Doing
Cross-cultural Communication SkillsStart Here
1
Know What Matters to Me
Identity Circle
Choose words that describe you, and indicate what percentage they represent
in regards to your overall personality; illustrate using the “Identity Circle.”
Identifier Word %
____________ ___% ____________ ___% ____________ ___% ____________ ___% ____________ ___%
Identifiers: Who/what I am and what matters to me.
Work Values
Answer the following questions with your group.
When was the first time in your life that you worked?
(Describe what you did.)
1
How did you know it was work?
2
What did you learn from this and other, subsequent experiences
about what matters to you in your work?
3
Define Value
A principle or quality which is itself valuable or desirable.
val·ue, noun
From this list, pick your three top values related to work and share with your group.
Security Chance to develop/improve
Loyalty Variety of work
Control over work Work environment
Recognition
Transparent communications Clear purpose
Relationships (working with others)
Individual achievement Challenging work
Sense of accomplishment Rewards
Values Are UnrelentingCultures result from how distinct
groups of people (societies) make choices about survival and
sustenance.
Over time, these choices lead to mores and patterns
of accepted behavior.
Although we may agree about how a business should operate, this does not mean that we agree on the behaviors
needed to get the job done.
The Roadmap to Global CompetenceEffective Strategies
2
Global competence challenges us to go beyond awareness and understanding
of differences to develop effective behaviors and strategies.
How Do Cultural Values Affect Behavior?
Not knowing why the proverbial chicken will or will not cross the road demonstrates
the challenges of interpreting behaviors from one point of view.
Building Global Competence
Understanding does not mean agreement—with a person or a position.
Effective verbal and non-verbal communications skills are enhanced by cultural awareness and understanding.
Where to Start?
Building a Better Toolkit
Knowing what’s important to us as individuals and professionals
allows us to better understand how we come across to others.
Global competence requires an awareness of your own points of view
and biases, as well as what shapes them.
As the communicator, it’s up to you to make sure both sides of the cross-
cultural dialogue are understood.
How Well Do You Know?
Rank your perceptions of the values below for each culture from 1 to 8 (1 being most important; use all 8
numbers).
Value India Mexico USA Indonesia Germany UK Brazil
PrecisionFamilyStructureAchievementReligionPunctuality SecurityService
Draw Lines to Match Characteristics to Cultures
Well-prepared Easy going
Opinionated Well-meaning Compromises
Debates/argues Not always clear
Polite
Thai Afghan Canadian French Russian Spanish Japanese American
Hearing Your
Stories
In your group, share experiences that reflect how cultural differences impact your work—both directly and indirectly.
Managing Cultural DiversityPutting It Into Practice
3
Based on what you have heard/learned today, describe how culture, however defined, impacts your work?
What is most effective for you in working across cultural
boundaries?
What two actions can you take in the next 60 days to increase
your work effectiveness?
