Non-verbal communication

Diversity Backlash

Why do we have to study these foreign languages?

Why are they shoving all this stuff from other cultures down our throats?

Im tired of all this politically correct nonsense. Were all Americans, arent we?

We all come together withdifferent backgrounds and experiences.

Effective communicators appropriately adapt their messages to others.

OUR GOAL:Identify the differences that inhibit communications.Find strategies that can improve the effectiveness of our communication.

Understanding DiversityGender / SexAgeEthnicitySexual Orientation

Understanding DiversityGender / SexAgeEthnicitySexual Orientation

Men - Often communicate to reportWomen - Often communicate to establish rapport.

Men talk to accomplish or complete a task.Women use conversation to establish and maintain relationships.

Men Fix Things

The Translator

Understanding DiversityGender / SexAgeEthnicitySexual Orientation

The generation gap

Understanding DiversityGender / SexAgeEthnicitySexual Orientation

Understanding DiversityGenderAgeEthnicitySexual orientation

National Geographic

Understanding DiversityGender / SexAgeEthnicitySexual Orientation

LGBTQ

Facebook:56 ways to describe gender & sexual orientation

How to you deal with people who are different than you?

SOAP

Modern Family

So... How do we adapt?Understand the differences that existSometimes we unintentionally offend through subtle misuse of languageChoose your words thoughtfullyAvoid stereotypingTreat others with RESPECT

Culture & CommunicationWe must understand our differences

Intercultural Communication...occurs when individuals from different cultures communicate.

Cultural Differences

Culture Shock...confusion, anxiety, and stress from encountering a culture that has little in common with your own.

Cultural Values...whatever a given group of people values or appreciates.

Cultural Values...Individualistic vs CollectivisticDecentralized vs Centralized PowerUncertainty vs CertaintyMasculine vs FeminineShort-Term vs Long Term Orientation to Time

Ethnocentrism...Belief that ones own cultural traditions and assumptions are superior to those of others.

Stereotyping...Placing a person or group of persons into an inflexible, all-encompassing category.

Stereotyping...All Russians like Vodka.All men like Pro Wrestling.All Asians are good at math.All women love to shop.All university profs are democrats

REMEMBER OUR GOAL:Identify the differences that inhibit communications.Find strategies that can improve the effectiveness of our communication.

Acknowledge differences...Dont assume that everyone does things the same way you do or holds the same attitudes, beliefs, or values.

Develop your skills at being others oriented...Focus on the needs and concerns of others while maintaining your personal integrity.

Empathize...Try and imagine how you would feel if you were in the other persons position.