Ch. 14–1

Business Communication Workshop

Course Coordinator: Ayyaz Qadeer

Lecture # 28

Ch. 14–2

We have discussed….• Three-Step Process for Oral Presentations• Reasons for Giving a Speech• Preparing an Oral Presentation: Identify your purpose,

Organize the introduction, Organize the body of your presentation, Organize the conclusion

• Ways of delivering your message• Types of Verbal Support• Nine Techniques for Getting your Audience’s Attention:

Ch. 14–3

We have discussed….• Maintaining Rapport: Use imagery.

– Analogy– Metaphor Simile

• Send positive, nonverbal messages.• Stage Fright Symptoms• How to Overcome Stage Fright• Handling Questions• Presentation Enhancers• Designing and Using Graphics:• Eight serious presentation blunders

Ch. 14–4

Interviewing and Follow-Up Messages

Ch. 14–5

Objectives

• Define employment interview and explain its purpose.

• Describe briefly what employers look for during an employment interview.

• List six tasks involved in preparing for a successful job interview.

• Explain three stages of a successful employment interview.

• Name six common employment messages that follow an interview.

Ch. 14–6

Typical Hiring Sequence

Final Evaluation

Preliminary screening stage

In-depth interview

Job offer

Job acceptance

Ch. 14–7

Types of Interviews

StructuredStructured

Group interviewGroup interview

Stress interviewStress interview

Video interviewVideo interview

Explain each type of interview:

Open-endedOpen-ended Situational interviewSituational interview

QuickQuizQuickQuizQuickQuizQuickQuizQuickQuizQuickQuizQuickQuizQuickQuiz

Ch. 14–8

Video Interview

Ask for a preliminary phone conversation to establish rapport. Familiarize yourself with the equipment. Speak clearly. Sit straight. Look up, but not down. Show some animation, using natural body language.

Ch. 14–9

What an Employer Looks For

• Good fit with the organization• Qualifications for the job• Satisfactory pre-employment testing

– Drug or alcohol testing– Physical medical exams– Psychological exams– Job skills testing

Ch. 14–10

Preparing for an Interview

Think about questions ahead of time–Those that the employer will ask you–Those you want to ask the employer

Are these my kind of people? Can I do this work? Will I enjoy the work? Is the job what I want? Does the job pay what I’m worth? What kind of person will I be working for? What sort of future can I expect with the company?

Ch. 14–11

For the Interview

Bolster your confidenceBolster your confidence

Polish your interviewing stylePolish your interviewing style

Look greatLook great

Be ready when you arriveBe ready when you arrive

Ch. 14–12

Potential Discriminatory Topics

• Religion• National origin• Age• Marital status• Information about spouses or children• Height, weight, gender• Health conditions, arrests, or convictions not

related to job performance

Ch. 14–13

• Gather supporting material (your résumé, telephone numbers of possible references, other numbers, and a calendar).

• Know your strengths and weaknesses.• Know the keys to the job–what the job

description calls for and how you meet those requirements.

Succeeding in a Telephone Screening Interview

Ch. 14–14

• Have your schedule for the next few weeks in front of you.

• If caught off guard, ask if you can call back from the telephone in your office.

• Be prepared to ask your own questions.• Remember that you should be talking about 80

percent of the time.• Stand as you talk; you'll sound more energetic.

Succeeding in a Telephone Screening Interview

Ch. 14–15

• Investigate the target organization. Know the leaders, company products, finances, goals, competition, accomplishments, setbacks.

• Study the job description. How do your skills and accomplishments fit the position?

Preparing for a Hiring/Placement Job Interview

Ch. 14–16

• Practice answers to typical interview questions. Get your best responses down pat.

• Expect to explain problem areas on your résumé.• Build interviewing experience with less

important jobs first.

Preparing for a Hiring/Placement Job Interview

Ch. 14–17

• Videotape or tape record a practice session to see how you come across.

Preparing for a Hiring/Placement Job Interview

Ch. 14–18

• Arrive on time or a little early.• Be courteous and congenial to everyone.• Introduce yourself to the receptionist and wait to

be seated.• Dress professionally.• Greet the interviewer confidently.• Wait for the interviewer to offer you a chair.

Sending Positive Nonverbal Messages

Ch. 14–19

• Control your body movements.• Make frequent eye contact but don't get into a

staring contest. • Smile enough to convey a positive attitude.• Sound enthusiastic and interested–but sincere.

Sending Positive Nonverbal Messages

Ch. 14–20

Recapitulation

• Typical hiring sequence• Types of interviews:• What an employer looks for• Preparing for an Interview• Things to do for an interview• Potential discriminatory topics• Succeeding in a telephone screening interview

Recapitulation

• Preparing for a Hiring/Placement Job Interview: investigate the target organization; study the job description; practice answers to typical interview questions; expect to explain problem areas on your résumé; build interviewing experience with less important jobs first

• Sending positive nonverbal messages

Ch. 14–21

Thank You

Ch. 14–22