kpiinstituteorg

LIVE ONLINE CERTIFICATION

Frameworkv 20 2021

KEYPERFORMANCEINDICATORS

C-K

PICERTIFIEDKPI PROFESSIONALGetting Key Performance Indicators right by using a rigorous KPI measurement framework

The KPI Institute is an Accredited Provider of the CPD Standards Office a Continuing Professional Development global assessor

Over the last years The KPI Institutersquos team has

ǽ Documented 21000+ KPIs from 16 functional areas and 25 industries ǽ Reviewed 1000+ performance reports from 125 countries ǽ Referenced 30000+ resources as part of the documentation process

Key business benefits

ǽ Improve the performance of your company by practicing a sound framework for KPI measurement ǽ Obtain better business results by selecting the right KPIs to monitor for your company ǽ Generate value from using KPIs by optimizing the data collection process

AU +61 3 9028 2223 | UAE +971 4 278 0621 | MY +60 3 2742 1357 | RO +40 3 6942 6935

2021 EDITIONS gt 02 - 06 AUGUSTgt 08 - 12 AUGUST - ARABICgt 09 - 13 AUGUSTgt 16 - 20 AUGUSTgt 22 - 26 AUGUST- ARABICgt 29 - 02 SEPTEMBER- ARABICgt 06 - 10 SEPTEMBER - SPANISHgt 13 - 17 SEPTEMBERgt 19 - 23 SEPTEMBER- ARABIC

Certified KPI Professional Live Online Certification

Page 2wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs A way to address these challenges is to build a sound framework to measure KPIs starting from the moment they are selected until results are collected and centralized in performance reports This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the business environment

Benefits Learning objectives

Course overview

Participantsrsquo profile

ǽ Professionals interested in measuring performance

ǽ Topmiddlelower management professionals

ǽ Performance measurement experts

Professionals from different fields such as finance human resources production logistics information technology and others interested in key performance indicators will acquire the competencies needed to measure the performance of their team department or organization

Executives or operational managers regardless of their field of expertise will gain the ability and knowledge to measure performance and maximize the value of using KPIs The tools and resources offered as part of the Certified KPI Professional Training Course enable managers to apply the concepts learned within their organizations immediately after the course

For professionals like Data Analysts Strategy Managers Performance Management Officer or Performance Architects it is important to develop competencies in measuring performance especially in terms of KPI selection and data gathering Usually this particular audience already has a performance measurement system set in place and the The course offers them the opportunity to learn the best practices used in this field and identify how their current processes and approaches regarding KPIs can be improved

Benefits Learning objectives ǽ Support decision-making by accessing relevant

performance data

ǽ Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs

ǽ Access an innovative learning experience based on a 3-stage educational process

ǽ Expand your business network by becoming a member of the international Certified KPI Professionals Community

ǽ Obtain 40 CPD credits to include in your CPD records for your professional body institute regulator or employer

ǽ Differentiate between objectives KPIs and initiatives

ǽ Understand KPI selection in different contexts

ǽ Apply best practice techniques to KPI selection

ǽ Document KPIs in a standardized template

ǽ Learn when and how to use benchmarking in target-setting

ǽ Optimize the KPI activation and data gathering process

Certified KPI Professional Live Online Certification

Page 3wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

Day 1 - 4h Day 2 - 4h Day 3 - 4h

Day 5 - 4hDay 4 - 4h

The world of KPIs

KPI Documentation Data Gathering amp Working with data custodians

KPI selection

KPIs in contextUnderstanding KPIs

Working with targets Data Visualization

KPI typology

KPI taxonomy

ǽ Challenges in performance measurement

ǽ The value added by KPIs ǽ KPIs concept map ǽ Governance ǽ Organizational levels

ǽ KPI documentation form functions ǽ KPI documentation form design ǽ KPI documentation process ǽ Organizational KPI libraries development

ǽ Weights and Indexes

ǽ Data quality dimensions ǽ KPI reporting data sources ǽ KPI activation tools ǽ KPI activation techniques ǽ Guidelines to improving communication with data custodians

ǽ Community of Practice

ǽ KPI selection for organizational scorecards

ǽ KPI selection sources ǽ KPI selection techniques

ǽ KPI selection for an industry ǽ KPIs cascaded to a functional area

ǽ KPI-related terminology ǽ Breaking down SMART objectives ǽ KPI lifecycle

ǽ KPI documentation process ǽ Targets in practice ǽ Challenges in working with targets ǽ Negative behaviors when setting targets

ǽ Guidelines to design efficient templates ǽ Usability in terms of visual design ǽ Scorecard and dashboard examples ǽ Best practices in scorecard design ǽ Best practices in dashboard design ǽ Negative behaviors when setting targets

ǽ Leading vs lagging KPIs ǽ Qualitative vs quantitative KPIs ǽ Efficiency vs effectiveness KPIs

ǽ Interdisciplinary systemic worldview ǽ KPI use case scenarios ǽ KPI DNA map

Agenda

Certified KPI Professional Live Online Certification

Page 4wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

Certification Process

Recommended within 3 days after the core-courseEstimated duration 1 h

Online presentationGuidance and schedule

Needs assessmentRecommended 1 week before core-courseEstimated duration 05 h

Pre-course evaluation quizRecommended 1 week before core-courseEstimated duration 05 h

Forum introductionRecommended 1 week before core-courseEstimated duration 05 h

Pre-requisite readingExpectations

Participation at the live session courseDuration 4h day for 5 days

Certification Exam Estimated duration 1h

Pre-

cour

se s

tage

4h

Core

-cou

rse

stag

e 24

h

Learning journal

Additional reading

Action plan

Webinar ldquoPerformance Improvement Essentialsrdquo

Recommended 1 week before core-course

Forum discussions

After-course stage 12h

Recommended within 3 weeks after the core-courseEstimated duration 2 h

Recommended within 3 weeks after the core-courseEstimated duration 4 h

Recommended w ithin 3 weeks after the core-courseEstimated duration 15 h

Recommended within 3 weeks after the core-courseEstimated duration 05 h

1

2

3

4

5

8

7

6

11

12

13

14

15

Individual Learning Map and Exam preparationDuration 05h day + 05 prior to the exam

9

10

The certification process is finalized only when you complete all 3 stages of the learning experience You will receive

ǽ Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam

ǽ Certificate of Attendance (soft copy) after taking part in the 5 days of the live session course ǽ Certified Professional diploma (soft copy) after you have successfully completed all 3 stages of

the learning experience and the contractor has received full payment ǽ CPD Certificate of Attendance (soft copy) once you have successfully obtained the Professional

status

Certified KPI Professional Live Online Certification

Page 5wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

Course materials

The qualitative reports

Catalogues

Videos

Webinars

Fact sheets

Premium subscription on smartKPIscom

Performance Management Toolkit

ǽ Course slides ǽ Course notes ǽ Course quiz ǽ The KPI Infographic

ǽ Performance Management in 2012 ndash 2018

ǽ KPI Documentation Forms ǽ Negative Behaviors ǽ Targets in Practice ǽ Dashboards ǽ Scorecards ǽ Hardware ǽ Graphs in Practice ǽ Glossary of terms

ǽ 11 Videos dedicated to Performance Management

ǽ Free access to all Performance Management webinars series to date

ǽ KPI Definitions KPIs in Practice ǽ Terminology in Practice ǽ KPI Selection Criteria ǽ Performance Management Related Theories

Available for 6 months providing access to 500 fully-documented KPIs over 20000 listed KPIs andone research report from the Top 25 KPIs series

ǽ Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Initiatives Portfolio Performance Management System Architecture Monthly Performance Management Process Employee Scorecard

ǽ Manuals Performance Scorecard Guide for Administrator Performance Dashboard Guide for Administrator

ǽ Publications KPIs for Human Resources Dashboard KPIs for Human Resources Scorecard

Educational resources

Certified KPI Professional Live Online Certification

Page 10wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

Overview

Ahmed Alzahrani is Talent Acquisition Director and a Founder of Lessons Learned Consulting Management He has delivered training courses workshops conference presentations business simulations and webinars related to HR and KPIs in organizational context and improvement to HR professionals He has trained over 4200 participants in Saudi Arabia and some countries in GCC The main training programs include HR Specialist Talent Acquisition KPIs of HR Department Employee Performance Management Constructing HR Manual and other special courses in HR fieldHe has accumulated a high level of experience in guiding HR professionals and practitioners in their journey of implementing HR strategy in the organizational context and establishing performance management by setting objectives and KPIs to measure the achievements toward the desired objectivesHe has conducted training courses workshops and seminars on the following topics KPIs of HR Department Cascading KPIs from corporate level to individual level Employee Performance Management Constructing and Implementing HR Manual HR Specialist and Talent Acquisition Some of the most significant conferences he has attended are the following Leadership Development Program with MOHRSD Saudi Arabia dedicated to characteristics of leaders and how leaders communicate strategy through Balanced Scorecard and cascade it to individual levelAhmed has delivered webinars on several HR and performance management topics such as Introduction of KPIs Employee Performance Management KPIs of HR Department Employment Branding Managing Career Paths and succession planningBesides his academic and professional development he is handling management consulting activities to individual and organizational content through Lessons Learned Consulting Management office founded by himAhmed is a mentor in HR field enabling HR future leaders so that delivering positive change to HR community

Education

Ahmed has an Executive Masterrsquos degree in Business Administration He has bachelor in an Industrial Engineering from KFUPM and a diploma as HR Practitioner from CIPD In addition Ahmed is PMP KPI Practitioner and has a multiple of certifications in HR field

Eng Ahmed AlzahraniTalent Acquisition Director and a Founder of Lessons Learned Consulting Management

Facilitator

Certified KPI Professional Live Online Certification

Page 13wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

Course Fees

DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee

gt 08 - 12 November

gt 16 - 20 August

gt 13 - 17 September

gt 06 - 10 December

gt 11 - 15 October

gt 13 - 17 December

gt 18 - 22 October

0900-1300 CST (US)

1300-1700 GMT +8

0900-1300 CST (US)

1300-1700 GMT +8

1300-1700 GMT +8

0900-1300 CST (US)

0900-1300 CST (US)

1800-2200 GST

0900-1300 GST

1800-2200 GST

0900-1300 GST

0900-1300 GST

1800-2200 GST

1800-2200 GST

English

USD $ 1500

USD $ 1500

USD $ 1500

USD $ 1500

USD $ 1500

USD $ 1500

USD $ 1500

USD $ 1250

USD $ 1250

USD $ 1250

USD $ 1250

USD $ 1250

USD $ 1250

USD $ 1250

gt 14 - 18 November 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250

gt 08 - 12 August 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250

gt 19 - 23 September 0900-1300 GST 1300-1700 GMT +8 USD $ 1500 USD $ 1250

gt 29 - 02 September 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250

gt 03 - 07 October 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250

Arabic

gt 01 - 05 November

gt 06 - 10 September

0800-1200 GMT +2

0900-1300 GMT -5

1300-1700 GMT +8

2200-0200 GMT +8

French

Spanish

USD $ 1500

USD $ 1500

USD $ 1250

USD $ 1250

gt 09 - 13 August 0900-1300 CST (US)1800-2200 GST USD $ 1500 USD $ 1250

gt 02 - 06 August 0900-1300 CST (US)1800-2200 GST USD $ 1500 USD $ 1250

gt 22 - 26 August 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250

Certified KPI Professional Live Online Certification

Page 16wwwkpiinstituteorg | officekpiinstituteorg | +971 4 278 0621

Registration

marketplacekpiinstituteorg

3 ways to register

Registration form

Participant details

Payment

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Credit card

Bank transfer

Call us and we will assist you with the registration process

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If there are no other standing agreements this form represents a valid contract between the parties

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Registration cancellation procedure

Terms of Agreement

Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund

Company stamp

The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement

Middle-East DelegateTeodora Gorski Managing Director MENA E teogorskikpiinstitutecom M +971 55 787 6427

Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997

officekpiinstituteorg bull wwwkpiinstituteorg

EUROPEAN DIVISION

HEADQUARTERSSE ASIA DIVISION

MIDDLE EAST DIVISION

SIBIU OFFICE

MELBOURNE OFFICEKUALA LUMPUR OFFICE

DUBAI OFFICE

Sibiu City CenterSomesului Street No 3 550003

Sibiu RomaniaM +40 774 698 693

Lifelab Building198 Harbour Esplanade Suite 606

Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223

Wisma UOA IIJalan Pinang 21 Unit 14-13 50450

Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366

Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay

Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427